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    Service Report: PT. Wincor-Nixdorf Indonesia

    Uploaded by

    Diyas Angga
    This service report summarizes work done on an ATM located at PT Bank OCBC NISP Tbk. The technician arrived at 12:30 and completed repairs by 12:40, spending 9 minutes resolving the issue. The ATM experienced an error related to the banknote dispenser unit. After adjusting and cleaning the extractor, the technician confirmed the dispenser was working properly again. No spare parts were needed for the repair.

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    Service Report: PT. Wincor-Nixdorf Indonesia

    Uploaded by

    Diyas Angga
    28 views2 pages
    This service report summarizes work done on an ATM located at PT Bank OCBC NISP Tbk. The technician arrived at 12:30 and completed repairs by 12:40, spending 9 minutes resolving the issue. The ATM experienced an error related to the banknote dispenser unit. After adjusting and cleaning the extractor, the technician confirmed the dispenser was working properly again. No spare parts were needed for the repair.

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    This service report summarizes work done on an ATM located at PT Bank OCBC NISP Tbk. The technician arrived at 12:30 and completed repairs by 12:40, spending 9 minutes resolving the issue. The ATM experienced an error related to the banknote dispenser unit. After adjusting and cleaning the extractor, the technician confirmed the dispenser was working properly again. No spare parts were needed for the repair.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    28 views2 pages

    Service Report: PT. Wincor-Nixdorf Indonesia

    Uploaded by

    Diyas Angga
    This service report summarizes work done on an ATM located at PT Bank OCBC NISP Tbk. The technician arrived at 12:30 and completed repairs by 12:40, spending 9 minutes resolving the issue. The ATM experienced an error related to the banknote dispenser unit. After adjusting and cleaning the extractor, the technician confirmed the dispenser was working properly again. No spare parts were needed for the repair.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    PT.

    Wincor-Nixdorf Indonesia
    Service Report
    In case of queries please state
    PT Bank OCBC NISP Tbk Creation Date 03.03.2021
    OCBC NISP Supervisor Service Request No. 84796427
    03 NISP Hyatt Regency Sanur Task No. 517549293
    Jl. Danau Tamblingan No. 89. Sanur Helpdesk No. 4098600/28000976
    Call Center Banking: +62 21 2552 7900
    80228 Denpasar Hotline Retail: +62 21 2552 7900

    Service Request Information


    Manufacturer/Product Type: ProCash 280 Frontload ATM ID: 28000976
    SSB: 56DW519102 Dev. Serial Number:
    Component: Component /
    Serialno./TAG:
    Error Location: V Banknote Dispenser Unit
    Travel Distance: According to distance between place of installation and nearest WN Service location

    Activities
    Arrival at customer: 28.02.2021 12:30
    (GMT+08:00)
    Repair Start: 28.02.2021 12:31 Repair Finish: 28.02.2021 12:40
    (GMT+08:00) (GMT+08:00)
    Total repair time: 00h 09min Other working time: 00h 00min
    Wait time: 00h 00min Total work time: 00h 09min
    Error Code: 28JVV 00h min
    Resolution Description: Fe report 0608178, check atm online, check dispenser not ok cassette terbaca empty, suspect
    sensor cassette kotor, adjust and clean extractor mdms ok, test cash ok, test and result ok.
    Note error code : JVV
    Reason for waiting time:

    Spare Parts:
    Quantity Part Number Part Description Serial Number Customer unit ID

    Acceptance of services rendered

    This Service Report has been created electronically and is valid without signature
    Work is finished . Device is operational.
    Your Request was handled by
    Yanuari, Mr. Ext-Rizki

    Customer signature
    Customer Name: DUSA

    PT. Wincor-Nixdorf Indonesia PT Wincor - Nixdorf . Indonesia Sentra Mulia 6th Floor . Suite 606, Jl. . HR Rasuna Said: Kav X-
    Sentra Mulia 6th Fl Suite 606 6 Jakarta 12940 Phone +62 21 2552 7900 . Fax +62 21 2552 7999 . Website www.wincor-
    Jl. HR Rasuna Said Kav X-6 Jakarta 12940 nixdorf.com
    PT. Wincor-Nixdorf Indonesia Service Request No. 84796427
    Task No. 517549293
    Service Report Helpdesk No. 4098600/28000976

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