Molale tvet college

Sector: - ICT Occupation: - ITSS Level: - I

Practical Test
This exam comprised from the following unit of competency
1. Operate personal computer
2. Connect hardware peripherals
3. Install software application
4. Record client support requirement
5. Protect application and system software
6. Maintain equipment and software inventory and documentation

Instruction
Read each instruction attentively and do the work correctly

Name the trainees

ID Number
Name of training provider

1
Set by Gebeyehu Mulat
  Project 1
Task 1
Connect all hardware peripherals and start computer
Task 2
Create the following directory structure
A. Using MS-DOS on My Documents
B. Using Windows on Desktop

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C. Access basic system information using both windows and DOS prepare the
following table and fill the information.
Item Values
OS Name
Version
OS Manufacturer
System Manufacturer
System Model
System Type
Processor
BIOS Version/Date
Windows Directory
System Directory
Boot Device
Installed Physical Memory
(RAM)
Total Physical Memory
Available Physical Memory
Total Virtual Memory
Available Virtual Memory
D. Save the above table in the ICT folder and print it.
 Project 2
Task 1
Create LAN connection between two computers
Task 2

2
Set by Gebeyehu Mulat
 A. Create Dial-Up connection using the following information
ISP Name ETC
User Name COC Exam
Phone Number 900
Password #!exam2005
B. Share the Dial-Up connection for other computers
 Project 3
Task 1
The client’s require the IT technician to install Microsoft office 2007. But the client’s
need is only to install Microsoft Office Word 2007, Microsoft Excel 2007 and Microsoft
Access 2007.Since you are IT technician install Microsoft office 2007 based on the
client’s requirement.
Task 2
Another client’s require the IT technician to install all features of Microsoft office 2007.
Since you are IT technician install Microsoft office 2007 based on the client’s
requirement.
Task 3
Identify the hardware and software requirement to install Microsoft office 2007
Minimum Hardware requirement:
Minimum OS requirement :
 Project 4
Task 1
Create User account using the following information
N User Name Account Type Password
o
1 Admin1 Administrator @!ad2007
2 ITSS Administrator #%user10
3 New Guest Limited
Task 2
Change the above information as shown in the following table
N User Name Account Type Password
o
1 Admin1 Limited
2 ITSS Limited #%user10
3 New Guest Administrator @!ad2007
Task 3
Change the entire user name as shown below
N User Name New user Name
o
1 Admin1 Administrator 1
2 ITSS IT Support service
3 New Guest Users
Task 4

3
Set by Gebeyehu Mulat
Disable all the above user accounts
 Project 5
Task 1

Maths
Roll No.

Geography
Semester

Physics

Civics

HPE

Rank
Biology

Chemistry

History
Amharic

Total
English
Sex
Age
Student Name

I 78 80 90 89 98 89 90 75 68 90
1 RobelHiluf II 90 88 89 90 99 92 75 89 99 72
AV
I 89 99 92 87 67 56 78 99 99 99
2 ZelalemSenagn II 78 89 89 98 98 98 98 87 78 56
AV
I 78 78 78 98 98 98 98 98 75 75
3 AyanalemGetaneh II 89 89 76 76 78 78 89 90 90 67
AV
I 98 92 93 94 97 99 78 56 56 54
4 TeshomeAnberbir II 67 67 68 56 71 72 74 56 67 80
AV
I 67 90 67 90 90 90 90 89 89 97
5 SiyumTesfaye II 78 78 90 80 89 99 87 87 78 89
AV

Instruction
 Calculate Average (AV)
 Calculate Total
 Calculate rank of the students
 Project 6
Create mail merge using the following information
A. Address list
Title Firs Last Sex City Region Phone E-mail
Name Name
Ato Kuma Demekis M Addis 14 0913- [email protected]
a Ababa 464766
Dr. Tewdros Hadanom M Mekele 1 0914- [email protected]
456720
W/rt Tsigereda Halefom F Bahir 3 0918- [email protected]
Dar 567896
Engr Oumer Fegesa M Harar 9 0915- [email protected]
. 67890

4
Set by Gebeyehu Mulat
  Project 7
Task 1
Install Antivirus on the client’s computer
Task 2
Configure antivirus to scan in weekly base
Task 3
Update the antivirus when you connect to the internet directly.

 Project 8

Task1. Record the detail of all the requests by preparing a request record list (you need to
record all the details including their current status).

Form1. Support request form

Department:- Medical directory Date of request Log ID :-AB07

XX/X/2013 Time request 8:00Am
Name of client D/r Abrham
Equipment Description :- Toshiba Laptop
Problem Description :- Window Media player in the laptop is not working
For IT Support Technician Only
Technical Name__________________________________ Response time
Identify problem description
________________________________________________________________________
________________________________________________________________________
_____________________________________________________________

Form2. Support request Form

Department:- Faineance Date of request Log ID :-AB08

XX/X/2013 Time request 8:00Am
Name of client W/o Alemitu
Equipment Description :- Dell computer 31
Problem Description ;- the computer that I am working payroll in requesting now and
then
For IT Support Technician Only
Technical Name__________________________________ Response time
Identify problem description
________________________________________________________________________

5
Set by Gebeyehu Mulat
 ________________________________________________________________________
__________________________________________________________
Form3. Support request Form
Department:- Especial/Emergency Date of request Log ID :-AB09
XX/X/2013 Time request 8:00Am
Name of client D/r Alemu
Equipment Description :- Acer Computer
Problem Description :- The computer system that I am following up patient that need
special care is not responding
For IT Support Technician Only
Technical Name__________________________________ Response time
Identify problem description
_______________________________________________________________________
_______________________________________________________________________
_____________________________________________________________

Form4. Support request Form

Department:- ICT Date of request Log ID :-AB010

XX/X/2013 Time request 8:00Am
Name of client W/o Abeba
Equipment Description :- HP laser Jet printer
Problem Description :- my printer stopped printing from My dell computer (I went to
print attendance sheet
For IT Support Technician Only
Technical Name__________________________________ Response time
Identify problem description
_______________________________________________________________________
_______________________________________________________________________
____________________________________________________________

Task2. Priority and escalate the request considering you working environment and your roles
and responsibilities.

6
Set by Gebeyehu Mulat