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2) Who Is Your Audience?

This document discusses the power of email as a communication tool and how email data can be used. It notes that email allows direct access to where people receive information without algorithm filtering. The document then outlines three steps for analyzing email data: pulling audience data from an email provider, building custom metrics to analyze the data, and visualizing the metrics to better understand the audience. It advocates using email data for a deeper analysis than just open and click rates to gain insights about current and potential audiences.

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Raiyan Tarek
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55 views1 page

2) Who Is Your Audience?

This document discusses the power of email as a communication tool and how email data can be used. It notes that email allows direct access to where people receive information without algorithm filtering. The document then outlines three steps for analyzing email data: pulling audience data from an email provider, building custom metrics to analyze the data, and visualizing the metrics to better understand the audience. It advocates using email data for a deeper analysis than just open and click rates to gain insights about current and potential audiences.

Uploaded by

Raiyan Tarek
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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“Email is such a powerful delivery tool because it’s a stream people already check,” says Ben

Thompson, founder and author of the popular tech newsletter Stratechery. “To be invited into a
place where people live—and to know you won’t be filtered by an algorithm—is a very powerful
thing.”3 Swedish journalist Charlotte Fagerlund adds: “Emails have got quite a lot of different
functions. They are an effective way of making people continue to read after they have started
paying, a way to drag in people, and they are, of course, a very effective way to make money from
ads.”
● Pulling audience email data from an email service provider;
● Building custom metrics to analyze the data;
● Visualizing those metrics to better understand your audience.

1) Business Understanding

We know that email data can be used to: 1) combine various data sources, creating richer data sets,
2) analyze audience behavior over time to increase engagement (and consequently increase
revenue), and 3) identify target audiences and test new products. Email performance data is the
gateway to understanding a range of characteristics about your current readership and
opportunities for growth. Yet, a far too common mistake is an over-reliance on open and click rates
alone—these numbers are just the tip of the iceberg. We must shift to effectively leveraging email
data—data every publisher owns—for a deeper analysis of online audiences.
2) Who is Your Audience?

This is further complicated by the nuances affecting deliverability and measurement specific to
email and the challenges associated with the limitations of traditional email performance measures.
3) Data Gathering and Feedback

“Open rate” often refers to “unique open rate,” although that is usually not specified. There is a
temptation to report the total open rate in certain situations because it is larger, such as media
articles, and also refer to it as “open rate.”

“Click rate” sometimes but not always refers to click-through-rate or “unique click rate.”

Deliverability: How successful are your emails at reaching the inboxes of your email list subscribers?
Hitting send on an email without an error message in return does not guarantee successful
deliverability.

Measurability: How successful are you at tracking the performance of your emails?

Source:

Harvard Kennedy School, Quora, Reddit

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