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Communication

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33 views6 pages

Communication

Uploaded by

adika anderson
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Communication

Communication is the means by which we create, transmit, and interpret ideas, facts, data
feelings and opinions.

The Communication Process involves:

Sender: This is the person that is delivering a message to a recipient.

Message: This refers to the information that the sender is relaying to the receiver.

Channel of communication: This is the transmission or method of delivering the

message.

Decoding: This is the interpretation of the message. Decoding is performed by the

receiver.

Receiver: The receiver is the person who is getting or receiving the message.

Feedback: In some instances, the receiver might have feedback or a response for the

sender. This starts an interaction


In order to successfully communicate, it's important to understand how the process works.

Here are the seven steps in the communication process

1. The sender develops an idea to be sent

The beginning of the communication process involves the sender creating an idea that they
plan to send to another person or group of people. Essentially, they're planning the overall
subject matter or information they want to transmit.

2. The sender encodes the message


Once the sender develops an idea, they translate it into a form that can be transmitted to
someone else. This means they transform the thoughts of the information they want to send
into a certain format. For example, if you are writing a letter, you'll translate your idea into
words. The message can also be nonverbal, oral or symbolic.

3. The sender selects the channel of communication that will be used


Next, the sender decides how the message will be sent. This involves selecting the most
suitable medium for the message they're relaying. Some communication mediums include
speaking, writing, electronic transmission or nonverbal communication. If you're
communicating at work, make sure to select the proper and most professional channel of
communication.

4. The message travels over the channel of communication


After the medium is chosen, the message then begins the process of transmission. The exact
process of this will depend on the selected medium. In order for the message to be properly
sent, the sender should have selected the appropriate medium.

5. The message is received by the receiver


Next, the message is received by the recipient. This step in the communication process is
done by hearing the message, seeing it, feeling it or another form of reception.

6. The receiver decodes the message


The receiver then decodes the sender's message. In other words, they interpret it and convert
it into a thought. After they've done this, they analyze the message and attempt to understand
it. The communication process is performed effectively when the sender and receiver have
the same meaning for the transmitted message.

7. The receiver provides feedback, if applicable


Lastly, unless it's a one-way communication, the receiver will provide feedback in the form
of a reply to the original sender of the message. Feedback provides the recipient with the
ability to ensure the sender that their message was properly received and interpreted. Between
two people, this is two-way communication.
Channels of Communication

Written communication involves any type of message that makes use of the written word.
Written communication is the most important and the most effective of any mode of business
communication. Examples include:

1.   Letters
2.   Memorandum (Memo)
3.   Reports, business plans
4.   Minutes of meetings
5.   Bulletins and notices (some are placed on notice boards)

Advantages

•         Provides written documentation/evidence (these are especially important for


written contracts).

•         Can be dispatched to persons who are far away.

Disadvantages

 Can be time-consuming to create.


 Getting instant feedback may not be possible.
 Can be expensive. 
Oral Communication Oral communication is the process of expressing information or
ideas by word of mouth. Oral communication is the process of verbally transmitting
information and ideas from one individual or group to another.

Oral communication is important for learning and understanding those in your


environment. It is a fundamental aspect of learning a language and helps solve
problems, quickly exchange information, and convey emotion in a conversation
Examples:
Meetings
Interviews
Telephone calls
Training sessions

Advantages

• Direct contact.
• Allows for instant feedback.
• Benefits from sight, sound and physical proximity. 

Disadvantages
• More difficult to control.
• May not provide adequate time to think things out.
• There may not be any written record.
ACTIVITY
In your own words, explain the difference between written
and oral communication and state which method of
communication is more effective and why.  (5marks)
Activity

Your classmates were very displeased as it regards the poor lighting facility in the classroom.
When it rains it’s difficult for the teacher to have class because there is no light in the class.
As a student council representative of your class write a ‘Formal letter’ to your principal
regarding this matter along with recommendation as towards what you would like to see
taking place. (5marks)

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