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    Teens 59% - +1 Adults 66% - +4: Civility, Safety & Interaction Online: Canada

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    Xiao Ta
    This document summarizes the findings of Microsoft's fifth annual survey on digital civility and online safety. Some key points: - Canada's Digital Civility Index score increased slightly to 62, indicating worsening civility, driven mainly by adults. - The Netherlands, USA, Singapore had the best civility scores and biggest improvements were seen in Colombia, Chile, Peru and Vietnam. - Most respondents took actions like standing up for themselves or pausing before replying to disagreements. However, risks like harassment and hate speech remained steady. - Social media companies were seen as having the biggest role to improve civility in the 2020s along with governments and tech companies.

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    Teens 59% - +1 Adults 66% - +4: Civility, Safety & Interaction Online: Canada

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    Xiao Ta
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    This document summarizes the findings of Microsoft's fifth annual survey on digital civility and online safety. Some key points: - Canada's Digital Civility Index score increased slightly to 62, indicating worsening civility, driven mainly by adults. - The Netherlands, USA, Singapore had the best civility scores and biggest improvements were seen in Colombia, Chile, Peru and Vietnam. - Most respondents took actions like standing up for themselves or pausing before replying to disagreements. However, risks like harassment and hate speech remained steady. - Social media companies were seen as having the biggest role to improve civility in the 2020s along with governments and tech companies.

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    This document summarizes the findings of Microsoft's fifth annual survey on digital civility and online safety. Some key points: - Canada's Digital Civility Index score increased slightly to 62, indicating worsening civility, driven mainly by adults. - The Netherlands, USA, Singapore had the best civility scores and biggest improvements were seen in Colombia, Chile, Peru and Vietnam. - Most respondents took actions like standing up for themselves or pausing before replying to disagreements. However, risks like harassment and hate speech remained steady. - Social media companies were seen as having the biggest role to improve civility in the 2020s along with governments and tech companies.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    13 views1 page

    Teens 59% - +1 Adults 66% - +4: Civility, Safety & Interaction Online: Canada

    Uploaded by

    Xiao Ta
    This document summarizes the findings of Microsoft's fifth annual survey on digital civility and online safety. Some key points: - Canada's Digital Civility Index score increased slightly to 62, indicating worsening civility, driven mainly by adults. - The Netherlands, USA, Singapore had the best civility scores and biggest improvements were seen in Colombia, Chile, Peru and Vietnam. - Most respondents took actions like standing up for themselves or pausing before replying to disagreements. However, risks like harassment and hate speech remained steady. - Social media companies were seen as having the biggest role to improve civility in the 2020s along with governments and tech companies.

    Copyright:

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    Civility, safety and interaction online 2021

    February 2021

    Civility, safety & interaction online: Canada


    In an effort to promote safer, healthier, and more respectful online interactions among all people since 2016, Microsoft has been surveying
    teens and adults around the world about the state of digital civility. This latest survey marks the fifth straight year of that research, where
    we again asked respondents about their exposure to 21 different online risks across four categories: behavioral, sexual, reputation, and
    personal/intrusive. In total, over 16,000 respondents in 32 geographies participated (502 in Canada), equally divided betweenteens and
    adults The research was completed in April and May 2020. Read on for a summary of the latest results, some of which may surprise you.

    Digital Civility worsened slightly up 2 points to 62

    Deterioration in DCI Extreme pain was lower


    driven by Adults

    Teens 59% | +1
    -3
    Unbearable &
    Severe Pain

    Adults 66% | +4 PTS


    Lower DCI score equals better online civility

    Best DCI scores


    in the world
    Netherlands, USA, and Singapore showed
    significant YoY improvement in DCI Netherlands United Kingdom United States Singapore Taiwan
    51% | -5 55% | +2 56% | -2 59% | -4 61% | *
    * Taiwan added in 2020

    Biggest improvements
    around the globe
    Biggest improvements in DCI were primarily
    Colombia Chile Peru Vietnam Turkey
    among geographies ranked lower on online
    civility 70% | -10 67% | -8 74% | -7 72% | -6 68% | -5

    Rating overall online civility

    Good = 57% Neutral = 35% Bad = 8%

    51%
    “I stood up for myself”

    #1 most common action

    took at least one Digital


    Civility Challenge action “I paused before replying to
    someone I disagreed with”
    #2 most common action

    Online civility rated less negatively in 2020

    How good or bad is online civility regarding*… Top wishes for 2020s
    Unwanted sexual Damage to Bullied or

    Respect
    Unwanted contact contact reputation harassed
    Compassion
    -16 -13 -15 -18 23%
    67%
    Kindness
    Safety
    37%
    Civility
    48% 31%

    *Change in bad rating YoY

    Social media companies expected to make biggest contribution to improving online civility in the 2020s

    41% 35%
    57%
    Government
    40% Tech companies 26%
    Social media companies
    News media
    Educational institutions

    Risks that spread hate and division held steady

    Slight improvement in Discrimination* One-third of risks came


    Prior waves have shown that false or misleading information from anonymous sources

    33%
    is a major component of hoaxes, scams and frauds.

    of risks sources come


    from strangers

    Hoaxes, scams & frauds


    29% | +2
    Hate Speech
    13% | +0%
    Discrimination
    10% | -3% 13%
    experienced a risk
    in the past week
    * Changes since 2018

    One in six said civility online was better during Covid-19

    16%
    17%
    said online civility said online civility
    was better during was worse during
    the pandemic the pandemic
    Better online civility was attributed to a greater People being less tolerant and increasingly taking out
    sense of community and people coming together to their frustrations online were most often cited as how
    deal with the crisis online civility worsened

    4 in 10 involved in a bullying incident

    Millennials hit hardest by bullying

    38%
    involved in a
    G E N E R AT I O N Z 39%

    bullying incident MILLENIALS 46%

    21%
    GEN X 42%

    BOOMERS 20%
    said they were the
    target of bullying

    Top 3 defenses against bullies “Bullying” inside the workplace

    13%
    of adults were
    ”bullied” or harassed
    Block Talk to a friend Report to at work
    adult

    Connect with Microsoft.com/SaferOnline Twitter.com/Safer_Online

    us online! Facebook.com/SaferOnline Youtube.com/MSFTOnlineSafety

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