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Job Circular: Job Title: Executive, Software Implementation Vacancy: 5 (Five) Your Job

This job posting is for 5 Executive, Software Implementation positions. The key responsibilities of the role include leading or supporting all aspects of customer implementations from initial sales through go-live and post-implementation support. This involves defining project plans, serving as the primary customer contact, coaching customers, diagnosing and resolving issues, and identifying opportunities to enhance the software. Strong communication, teamwork, and technical skills are required along with the ability and willingness to travel as needed to support customers. Applicants should have experience in hotel management, accounting, or related systems and submit a cover letter and resume for consideration.

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75 views

Job Circular: Job Title: Executive, Software Implementation Vacancy: 5 (Five) Your Job

This job posting is for 5 Executive, Software Implementation positions. The key responsibilities of the role include leading or supporting all aspects of customer implementations from initial sales through go-live and post-implementation support. This involves defining project plans, serving as the primary customer contact, coaching customers, diagnosing and resolving issues, and identifying opportunities to enhance the software. Strong communication, teamwork, and technical skills are required along with the ability and willingness to travel as needed to support customers. Applicants should have experience in hotel management, accounting, or related systems and submit a cover letter and resume for consideration.

Uploaded by

Roman clash
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Job Circular

Job Title: Executive, Software Implementation


Vacancy: 5 (Five)
Your Job:
Your job is delivering amazing customer service each and every day. You strive to provide
extraordinary service. You go above and beyond the call of duty to delight our customers.
You engage all resources to ensure customers will implement our software on time and
on budget.
This is an interesting job:
You will love working with customers from the sales cycle all the way through to go-live
and post implementation review and support. You will be the trusted customer advisor.
You will love understanding what the customer’s current business processes are, their
issues and their challenges. You will help map and improve customer business
processes to best take advantage of the new software systems.

You will love taking on tough complex projects and managing from inception to
successful rollout.

You will love taking care of customers, showing them new ways, helping them to
understand the software and benefits. No customer is too small. You don’t get too
stressed out when you have to juggle too many balls at the same time.

You will love talking with people from all over the world. You’re not afraid of technology
or to learn new things or new ways of doing business.

You will take ownership, initiative and pride in your work. You will be the voice of the
customer to the company.

Your responsibilities include:


• Lead or support all aspects of customer implementations.
• Define detail project implementation plans.
• Serve as the lead contact for daily customer interaction and implementation
activities.
• Coach and prepare customers for successful rollouts of the applications.
• Ensure effective transfer of information learned in training to the work
environment.
• Diagnosis, research and analyze customer issues and requests.
• Prioritizing and escalating issues when needed and keeping customers informed
of progress. Develop and maintain implementation best practices, document
procedures, standards, best practices, configuration settings and sequences.
• Assist with data conversions.
• Identify gaps in functionality and work with product management to enhance our
products
• Participate in enhancement creation, release and change management activities.
• Create and update product and training documentation.
• Support sales team during selling and discovery process.
• Develop, scope and estimate implementation projects with the Sales Team.
• Learning new releases and functionality in preparation for the next
implementation.
• Provide customer basic support after implementation.
It’s essential you have these skills:
• A great communicator - You communicate in a professional and personable
manner. You’re not afraid to work with product managers, engineers and
executives.
• Team Player - You love being the coordinator, go between and referee when
needed.
• Best practices - You are always looking for ways to make things better, faster and
more streamlined – both for customers and internally.
• Improve Software - You love working with customers to come up with ways to
improve the software to make their life better. You can articulate the business
value and impact of why this improvement or enhancement is justified.
• Computer skills – all the critical basics.
Educational Requirements
• Preferable Graduate/Postgraduate in Hotel Management/Hospitality
Management/ Accounting from any reputed university.
It’s great if you already have these skills or you’d really love to learn them:
• Industry knowledge - Experience with Hotel Management System, Accounting,
HR & Payroll Management System, Purchase & Inventory, POS or related
business.
• Technical- Microsoft SQL. ASP.NET
Read this before you apply:
We are a privately-owned software company. You will treat the company and customers
like they are yours. You must be willing to:
• Work overtime and holidays as requested
• Work with a wide variety of cultures.
• Be available on an on-call basis after-hours by mobile phone.
• Travel anywhere when and where needed.
How to get this job:
Send your application to [email protected]. We want to see a great cover letter,
resume and anything else you want to show us. For details you can call +8802
58950905, +8801710022293.

Job Location: Uttara, Dhaka-1230.

About us:

Data Grid Limited (DGL) is one of the leading software development companies in
Bangladesh. DGL has established itself as a reliable software company through its
commitment and dedication towards quality, innovation and customer satisfactions.
The company is specialized in software solutions that provide competitive advantage by
improving decision making process and enhancing business performance of customers.

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