STUDENT

SIGNPOSTING
GUIDE

durhamsu.com
facebook.com/durhamSU
@durhamSU
@durham.SU
WWW.DURHAMSU.COM
www.durhamsu.com 1.

CONTENTS
INTRODUCTION 2
HOUSING 3-5
FINANCES 6-7
SAFETY
SEXUAL MISCONDUCT & VIOLENCE 8-10
BULLYING AND HARASSMENT 10-11
HATE CRIME 11-13
ACADEMIC 14-16
HEALTH AND WELLBEING 17-20
ASSOCIATIONS 21-22
CONTACTS INDEX
HOUSING 23-24
FINANCES 25-26
SAFETY 27-28
ACADEMIC 29
WELLBEING & HEALTH 30-34
ASSOCIATIONS 35
COLLEGE STAFF CONTACTS 36

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
2.

INTRODUCTION
It’s not always easy to know exactly where to go
for support in Durham but in this booklet we’ve
tried to collate a whole bunch of information to
save you some time and effort!
The contacts detailed here are by no means
exhaustive but do give you an overview of
the various options available to you or others
around the University, within Durham Students’
Union and externally.

We hope you find it helpful!

*Information correct as of 25/06/2019

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 3.

HOUSING
Your housing experience at University is likely to have a
significant impact on your overall University experience.
Whether you live in a private rented home, college or
purpose built student accommodation, there are a variety of
support services available to you should you encounter any
problems. All contact details for the services below can be
found on pages 23 and 24 of the index.

UNIVERSITY
The University’s Accommodation and
Allocations Office can help with anything to do with
College Accommodation, and can even provide house-
hunting tips and useful information about the private
rented sector.

To report repairs or to ask questions whilst staying in

college, contact your individual college first – lots of
colleges have online forms on their websites for these
kinds of queries.

DURHAM SU
The SU’s Advice Service is free, confidential and
impartial. The Advice Service is available to offer help
and guidance if you have questions or have an issue
with:
Your tenancy contract
Your rights as a tenant
Getting your deposit back
Understanding housing documents
Your housemates
Moving out of your student home
Your lettings agent or landlord
Repairs and maintenance
Your college accommodation

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
4.

HOUSING CONT.
The SU’s Online Advice Hub also has a wealth of
materials which can help you to search for the right
student home, living in your private home or college
and moving out. These materials cover things such as
affordability, choosing who to live with and where,
contract checking and documentation.

EXTERNAL
There are a number of external services which may also be
helpful if you need help or advice about housing.

The Citizen’s Advice Bureau are experienced in helping

tenants with a range of issues, including private renting,
repairs, disputes with your landlord or letting agent,
eviction and deposits.

Shelter is a housing and homelessness charity which

offers housing advice on private renting amongst other
issues. They have expert housing advisors available via
their website or helpline.

NUS has a section on their website dedicated

to housing advice. They also have helpful tools
and materials aimed at students, including a guide on
getting your deposit back.

Gov.uk/private renting may be a useful starting place

if you have questions about your rights and
responsibilities as a tenant.

Durham County Council:

Webpage dedicated to housing
Environmental Health Department -
responsible for private sector housing enforcement.
The Environmental Health Department should be

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 5.

HOUSING CONT.
your last port of call if you’ve exhausted all other
options, but feel like you might have a dangerous
and/or recurring issue in your home.
Housing Solutions Department – can help you to
put pressure on your landlord to fulfil contractual
obligations. This could be ensuring they repair and
maintain your home, or deal with issues like mould,
damp or pest control.

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
6.

FINANCES
Managing your finances whilst at University can be really
tricky – especially as maintenance loans are received termly,
and you may not receive any other form of financial support
throughout the year. It’s therefore really important that you
know what you’re entitled to (from the University as well as
the Government) and where you can receive the right support
should you find yourself in financial hardship. All contact
information for the services below can be found on pages 25
and 26 of the index.

UNIVERSITY
The Student Financial Support Team can help with all
sorts of common concerns, such as budgeting, debt
advice, and help with Student Finance or accessing
University funds such as the Student Support Fund.

The Student Support Fund, formerly known as

the Hardship fund, is available to students who have
a sudden change in circumstances and experience
difficulty affording essential living expenses, such as
rent, bills or debts. It can provide a variety of loans
including short-term, bridging loans and discretionary
loans.

Some Colleges also have their own bursaries,

scholarships and hardship funds. These vary between
colleges and will have independent eligibility criteria,
so it is best if you contact your college’s Student
Support staff about the possibility of financial support.

DURHAM SU
The SU’s Advice Service has lots of really helpful
guidance and materials on the Advice Hub’s finance
pages, available on the SU website. These pages
have detailed information about things like budgeting,
debt, funding your studies, benefits and tax credits.
/durhamSU durhamSU @durhamSU @durham.SU
WWW.DURHAMSU.COM
www.durhamsu.com 7.

FINANCES CONT.
EXTERNAL
Many students receive maintenance and
tuition fee loans from Student Finance England. If
you’re having problems with your student loans, then
you should contact them.

If you have urgent debts (like a credit card debt,

or owing a friend), then we recommend you contact
the debt advice charity StepChange. They provide a
free, confidential service which can be accessed by
anybody.

Many student-focused organisations, such as NUS,

Save the Student and UCAS also offer advice and
guidance about financing your time at University.
If you’re looking for basic guidance about things like
budgeting, student bank accounts or student finance,
then their websites may be a helpful place to start.

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
8.

SAFETY
Everybody deserves to feels safe. However, we must
acknowledge that this is not always the case, and that
Durham is not exempt to issues such as sexual violence and
misconduct, bullying and harassment and hate crime. The
following section outlines the support available to students
should they ever experience any of these issues. All contact
details for the services below can be found on pages 27 and
28 of the index.

SEXUAL MISCONDUCT & VIOLENCE

Sexual misconduct and violence can take many forms,
including physical, sexual, emotional, psychological and
financial abuse, as well as threatening, coercive and
controlling behaviour or harassment. All contact details for
the services below can be found on pages 24-26 of the index.

UNIVERSITY
If you decide that you want to report an incident
of sexual misconduct or violence to the University,
then you can do so under the Sexual Violence and
Misconduct Policy.

This involves completing a reporting form, which

is then considered by University staff within the
Sexual Misconduct and Violence department.

If it is felt that there has been a breach of

the Sexual Violence and Misconduct Policy, then
the appropriate disciplinary process will be followed.

This process is independent from criminal law

matters, and the University’s misconduct offences are
distinct from criminal offences.

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 9.

SAFETY CONT.
You can disclose incidents of sexual misconduct and
violence to your College Student Support Office, where
they can provide you with support and refer you to
specialist help as appropriate.

The University’s Sexual Misconduct and Violence

team have a self-referral process which can refer you
to the University Counselling Service with a shorter
waiting time. It can also be arranged for you (whatever
your gender) to have sessions with a specialist worker
from the Rape and Sexual Abuse Counselling Centre
(RSACC).

In Michaelmas term 2019, the University will

be launching a new Report and Support tool, which
will allow anybody who experiences sexual misconduct
or violence to report their experience directly to the
University and receive appropriate support.

DURHAM SU
Pincident allows victims and witnesses of sexual
misconduct, violence, harassment and hate crime
to anonymously report their experiences to Durham
SU, where they are then mapped. This allows the SU to
build a picture of what is happening and how it can help
to tackle the main issues Durham students are facing.

The SU’s Advice Service can offer support with regard

to reporting options and the reporting process.

Nightline is a confidential, student-run, non-directive,

non-advisory listening service which is open every night
of term between 21:00 and 07:00. Their number is
available on their website, on the back of your campus
card or you can contact them through messenger, via
their website.
/durhamSU durhamSU @durhamSU @durham.SU
www.durhamsu.com WWW.DURHAMSU.COM
10.

SAFETY CONT.
EXTERNAL
The Police have specially trained officers who are
experienced in supporting victims/survivors of sexual
violence. You can contact the police by calling 101 in a
non-emergency or 999 in an emergency.

The University also has a Police Liaison Officer, as well

as Independent Sexual Violence Advisors (ISVA) who
can provide additional, impartial information
which allow you to make an informed decision about
reporting. You can contact an ISVA through the
Sexual Assault Referral Centre or the Rape and Sexual
Abuse Counselling Centre.

The Rape and Sexual Abuse Counselling Centre

(RSACC) provides free and confidential counselling
and support to those who have experienced any
form of sexual violence. If you access these services
externally, it is only available to women.

BULLYING AND HARASSMENT

Any behaviour which makes you feel harassed, bullied,
intimidated, abused or discriminated against is unacceptable.
This includes acts of violence as well as online bullying and/
or harassment. If you feel that you have been a victim of
bullying or harassment, then you have several reporting
options.

UNIVERSITY
The Respect at Study policy can be followed to make
a complaint about any form of bullying and/or
harassment.

We strongly recommend that if you have been a victim

of bullying and/or harassment that you contact a
/durhamSU durhamSU @durhamSU @durham.SU
WWW.DURHAMSU.COM
www.durhamsu.com 11.

SAFETY CONT.
Harassment Support Advisor at the University, who can
offer support and advice about your reporting
options. More detailed information is available on
the University’s website, which outlines the informal
stages which should be undertaken before a formal
process and investigation begins.

DURHAM SU
Pincident allows victims and witnesses of sexual
misconduct, violence, harassment and hate crime
to anonymously report their experiences to Durham
SU, where they are then mapped. This allows the SU to
build a picture of what is happening and how it can help
to tackle the main issues Durham students are facing.

EXTERNAL
If you think that you are under physical threat or at risk
of serious harm, you should always contact the police
in the first instance. You can contact them by calling 101
in a non-emergency or 999 in an emergency.

HATE CRIME
A hate crime is defined as ‘any criminal offence which is
perceived by the victim or any other person, to be motivated
by hostility or prejudice, based on a person’s disability or
perceived disability; or race or perceived race; or religion
or perceived religion; or sexual orientation or perceived
orientation or a person who is transgender or perceived to be
transgender’ (CPS, 2019).

Some incidents of discrimination can also be categorised as

‘hate incidents’. What matters most is the experience of the
victim – not the perception of the perpetrator.

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
12.

SAFETY CONT.
If you feel you have been victimised, then the report and
support options are outlined below.

UNIVERSITY
You can talk about your experience with a Harassment
Support Advisor or College Support Staff. They will be
able to offer support, as well as advice about
your reporting options, the reporting process and the
University’s Respect at Study Policy.

In Michaelmas 2019, the University are launching a new

online Report and Support tool. This will allow
students to report incidents of hate crime and bullying
and harassment online, directly to the University. The
tool also provides information about support options
and external reporting.

DURHAM SU
Durham SU is a Hate Crime Reporting Centre.
This means that all SU Staff have been trained in
recognising and responding to incidents of hate, and
some have also been trained in the reporting process,
so they can help students submit formal reports to the
police via an online reporting platform.

Pincident allows victims of sexual misconduct, violence,

harassment and hate crime to anonymously report
their experiences to Durham SU, where they are then
mapped. This allows the SU to build a picture of what
is happening and how it can help to tackle the main
issues Durham students are facing.

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 13.

SAFETY CONT.
EXTERNAL
You can report to the Police in a number of ways,
including anonymously.

They have designated Community Cohesion Officers

who are trained to investigate hate crimes and find long
term resolutions for victims.

There is also an online reporting platform, called True

Vision, where you can submit a report which will be
directed to the relevant team at Durham Constabulary.

Alternatively, you can always call 101 in a non-

emergency or 999 in an emergency.

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
14.

ACADEMIC
Whatever the memes say, you’ve come to University to study.
This means when you enrol at Durham, you‘ll be expected to
engage with your course, attend regularly and address any
issues with the University as soon as they arise. It’s really
important to know who to contact if problems do come up.

UNIVERSITY
Your College Student Support Office can offer guidance
and explore your options with you in relation to the
following academic concerns:
You want to change course
You’re not enjoying your course
You have personal circumstances that are affecting
your academic work

They may be able to write supporting letters for you if

you need to submit SAC forms, and can apply for certain
concessions on your behalf if you’re struggling.

A member of your department (e.g. your academic

adviser, programme or degree lead or UG coordinator)
can help you if:
You want to change modules
You need to let them know about problems affecting
your academic performance
You’re worried about managing your workload

You can find the relevant contact information by referring

to your course handbook, DUO or your department’s pages
on the University website. Your department may also be
able to apply for certain concessions on your behalf if you’re
struggling.

It is a good idea to get in touch with Disability Support

at the University (based in the Palatine Centre)
if you have a physical or mental impairment or
/durhamSU durhamSU @durhamSU @durham.SU
WWW.DURHAMSU.COM
www.durhamsu.com 15.

ACADEMIC CONT.
disability and you believe that you could be entitled to
support from the University. They can also write
supporting letters for you if you need to submit SAC
forms or when applying for certain concessions.

Counselling Service: You can get in touch with
the Counselling Service at the University (based in the
Palatine Centre) if you need any support with your
mental health. They can write supporting letters for you
if you need to submit Serious Adverse Circumstances
(SAC) forms or when applying for certain concessions.

Curriculum, Learning and Assessment Service: If you

need to submit a complaint to the University, your work
has been pulled up for assessment irregularities, or you
need so make an academic appeal, you should get in
touch with the Curriculum, Learning and Assessment
Service.

DURHAM SU
The SU’s Advice Service is separate to the University
and so can be a good choice if, for example, your
relationship with your college is not so good, or you
need support/advocacy in navigating more formal
University procedures. We offer signposting, support
and advice in the following areas:
Academic Appeals
Sickness and circumstances (e.g. SAC forms,
concessions)
Academic Misconduct
Progression (e.g. APNs, Fitness to Study)

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
16.

ACADEMIC CONT.
EXTERNAL
If you have exhausted all internal procedures and you
still need to make a complaint about the University, the
Office of the Independent Adjudicators (OIA) is an
independent body set up to review complaints about
Higher Education institutions.

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 17.

HEALTH AND WELLBEING

Sometimes it can feel difficult to find time to look after both
your physical and mental health and wellbeing, especially
between studying and socialising. We’ve collated some
information below to help keep it simple. All contact
information for the services below can be found on pages
30-34 of the index.

UNIVERSITY
College Student Support Staff are available in
all Colleges. The support they offer could be
in relation to personal or financial matters or any
other personal circumstances that may affect your
academic studies.

College Welfare Teams provide a non-judgemental,

confidential listening and signposting peer support
service, as well as running campaigns within colleges.
Your Common Room will be able to provide you with
more information.

Departments all have professional support

staff, who can help you if you are struggling. They
will be able to signpost you to appropriate services, as
well as discuss any relevant available support with
regard to your course (i.e. assessments, exams etc.).

The University Counselling Service is made up of

trained and experienced professionals who offer
a variety of services including counselling, advice
and guidance on psychological wellbeing and mental
health support/advice. They are available to all
students, all-year round via self-referral.

Disability Support Office offers advice and guidance

to both prospective and current students. They can
arrange appropriate provision for disabled students
/durhamSU durhamSU @durhamSU @durham.SU
www.durhamsu.com WWW.DURHAMSU.COM
18.

HEALTH AND WELLBEING CONT.

or those who think that may have a disability.

The Student Experience and Wellbeing Team work
to support Durham students’ education and personal
development. They work closely with colleges and
provide training, resources, contacts and support to
common rooms and other student organisations.

DURHAM SU
The SU’s Advice Service has lots of really helpful
guidance and materials on the Hub’s Wellbeing section,
with information on Fitness to Study, Wellbeing
Support and Student Safety.

The SU’s Website also has lots of information and

materials under the ‘Support’ section of the website,
including a Wellbeing Map.

Durham Nightline is completely student-run, they

operate every night during term time from 21:00 to
07:00, offering anonymous, non-judgmental and
confidential listening.

EXTERNAL: GENERAL
You should ensure you’re registered with a local GP/
Doctor. If you are an international student and want
to know more about how the NHS works for
international students, UKCISA provides a
comprehensive guide.

Some students may be eligible to receive help

with health costs by qualifying for an HC2 certificate.
The assessment and application is free, quick and easy.
Search ‘Check what help you could get to pay for NHS
costs’ to access the online tool.

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 19.

HEALTH AND WELLBEING CONT.

Samaritans provide a 24/7 non-judgmental and
confidential listening service nationally.

EXTERNAL: MENTAL HEALTH

In a mental health crisis, please contact your GP for a
same day appointment, or call the NHS at 111
if it is out-of-hours. If a situation is life threatening,
please call 999 or go straight to A&E.

To receive support through the NHS, make an

appointment with your GP.

You can also self-refer to Talking Changes, the

local IAPT service within Durham. They offer
a range of psychological therapies for people who
are experiencing common mental health problems, such
as depression or anxiety.

EXTERNAL: PHYSICAL HEALTH

Your local pharmacist can offer expert advice on
general healthcare and provide a Minor Ailment Service
(e.g. sore throats, coughs, colds, flu, minor cuts, sprains
and grazes). This allows you to get free advice for
common conditions, without needing to see a doctor
and at a time that suits you. They will inform you if a
doctor’s appointment would be more appropriate/
necessary.

Dental Services are available throughout Durham if you

have a dental emergency/ need dental treatment.

NHS Minor Injuries/ Urgent treatment centres are

facilities you can go to if you need urgent medical
attention, but it’s not a life-threatening situation.

/durhamSU durhamSU @durhamSU @durham.SU

 WWW.DURHAMSU.COM
www.durhamsu.com 20.
HEALTH AND WELLBEING CONT.
NHS Accident and Emergency (also known as
emergency department or casualty) deals with genuine
life-threatening emergencies. A&E departments offer
access 24 hours a day, 365 days a year.

Sexual Health is covered by County Durham and

Darlington NHS Foundation Trust who provide sexual
health services across County Durham, and they can
help you with any questions or issues you have. Sexual
health covers the advice and services that are provided
around contraception, relationships, sexually
transmitted infections (STIs) and pregnancy decision
making.

Vaccines - Travel Health Clinics can inform you of the

health risks that may exist in the countries you wish to
visit and of any immunisations or anti-malarial
medication that may be required.

Generally, there are a number of vaccines that you may

want to get when joining/ whilst at University, including
the Meningitis ACWY vaccination and flu jab.

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 21.

ASSOCIATIONS
According to Durham SU’s Standing Orders, Associations
exist to provide ‘representation and where appropriate,
support and social opportunities and activities’ (SO G10).

Our Associations provide a space where self-defining

students can come together, discuss the issues affecting
them, and campaign to improve the student experience.

Each of the Associations have their own focus. They are led
by a President and executive committee, who are all Durham
students elected into their positions by fellow self-defining
students. They put on events, plan campaigns and provide
support for their members. If any of this sounds interesting,
then get involved with our Associations!

Students with Disabilities Association (SwDA) aims

to support students, working with the disability
service, organising socials, campaigning and raising
disability awareness.

LGBT+ Association aims to provide regular social

events, representation, campaigns and welfare services
for students who self-define as lesbian, gay, bisexual,
trans, intersex, and all other students who self-define
under the LGBT+ umbrella.

Trans Association exists to support and represent

students who identify as trans, non-binary, and/or
otherwise non-cisgender, as well as those questioning
their gender identity.

Working Class Students’ Association (WCSA) are a

network run by and for Durham’s working-class
students, offering support, advocacy, and space for
discussion.

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
22.

ASSOCIATIONS CONT.
Women’s Association support, represent and campaign
for everyone who self-defines as women as part of their
identity in Durham and beyond with a goal towards a
cultural shift and equality of opportunity.

Durham People of Colour Association (DPoCA) aims to

provide representation and support for students of
Durham University who identify as a person of colour.

International Students’ Association (ISA) aim to

integrate students of all nationalities by organising/
sharing events and providing support to their members.

Mature Students’ Association (MATSA) aims to provide

a community space and support for mature students.

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 23.

INDEX: HOUSING
UNIVERSITY
College Support Office Contacts (see pages 35 - 36)

Accommodation and Allocations Office

www.dur.ac.uk/accommodation.office/
+44 (0) 191 334 1770 / +44 (0) 191 334 177
[email protected]
Durham University, Mountjoy Centre, Hawthorn First
Floor, Stockton Road, Durham

DURHAM SU
The Advice Service
www.durhamsu.com/advice-and-support/
You can contact a Student Adviser directly using the
‘Get in touch’ button

EXTERNAL
Citizen’s Advice Bureau
www.citizensadvice.org.uk/
www.citizensadvicecd.org.uk/
03444 111 444
Drop-in sessions: 54 North Road, Durham DH1 4SF
(10:00-16:00 Monday, Tuesday, Thursday)

Shelter www.england.shelter.org.uk/housing_advice
0808 800 4444

NUS www.nus.org.uk/en/advice/housing-advice/

Gov.UK www.gov.uk/private-renting

Durham County Council: Housing

www.durham.gov.uk/housing

Environmental Health: 03000 261 016

[email protected]

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
24.

INDEX: HOUSING
Housing Solutions Department
03000 268 000
[email protected]

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 25.

INDEX: FINANCES
UNIVERSITY
Student Funding Office
0191 334 6063
[email protected]
(available to all student, despite the e-mail address)
www.dur.ac.uk/student.finance/current/

Student Support Fund

0191 334 6063
[email protected]
www.dur.ac.uk/student.finance/ssf/

College Support Staff (see page X)

University Funding Database

www.idoxopen4learning.co.uk/durham

DURHAM SU
The Advice Hub
www.durhamsu.com/advice-and-support/financial-
support

EXTERNAL
Student Finance England
0300 100 0607
www.gov.uk/student-finance-register-login

Citizen’s Advice Bureau

03444 111 444
www.citizensadvice.org.uk/debt-and-money/

Stepchange
0800 138 1111
www.stepchange.org/

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
26.

INDEX: FINANCES
The Money Advice Service
0800 138 7777
www.moneyadviceservice.org.uk/en

Turn2Us
www.turn2us.org.uk/Your-Situation/Studying-age-16

National Gambling Helpline 0808 8020 133

NUS: money and funding

www.nus.org.uk/en/advice/money-and-funding/

Save the Student

www.savethestudent.org/

UCAS: Finance
www.ucas.com/money

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 27.

INDEX: SAFETY
UNIVERSITY
Sexual Misconduct and Violence: Prevention and
Response www.dur.ac.uk/sexualviolence/

Bullying and Harassment Support Advisors

www.dur.ac.uk/equality.diversity/harassment/
supportadvisors/

Report and Support Tool (launching Michaelmas 2019)

University Emergency Number 0191 334 3333

University Security Office 0191 334 2222

College Support Staff (see page 36)

DURHAM SU
Pincident: anonymous reporting tool for incidents of
sexual violence and hate crime
www.durhamsu.com/pincident

The Advice Service

www.durhamsu.com/advice-and-support/harassment-
and-discrimination

Hate Crime Reporting Centre

Durham SU, Dunelm House, New Elvet, DH1 3AN

EXTERNAL
The Police
999 in an emergency
101 in a non-emergency
www.durham.police.uk/Contact-us/Pages/default.aspx
Police University Liaison Officer
www.dur.ac.uk/experience/support/safety/police/

True Vision (online hate crime reporting)

www.report-it.org.uk/your_police_force
/durhamSU durhamSU @durhamSU @durham.SU
www.durhamsu.com WWW.DURHAMSU.COM
28.

INDEX: SAFETY
The Meadows Sexual Assault Referral Centre
0191 372 9202
www.themeadowsdurham.org.uk

Rape and Sexual Abuse Counselling Centre (female

only)
01325 369933
www.rsacc-thecentre.org.uk

Survivors UK (male only) www.survivorsuk.org

Harbour – support help and information for individuals

experiencing domestic violence
0300 20 25 25
www.myharbour.org.uk

Men’s Advice Line (for men experiencing domestic

violence)
0808 801 0327
www.mensadviceline.org.uk

Revenge Porn Helpline

0345 6000 549
www.revengepornhelpline.org.uk

Galop (offers support for LGBT+ victims of hate crime

an domestic violence)
0800 999 5428
www.galop.org.uk

Tell MAMA (for reporting anti-Muslim abuse)

www.tellmama.org

The Community Security Trust (for reporting anti-

Semitism)
www.cst.org.uk

Victim Support
0808 1689111 www.victimsupport.org.uk
/durhamSU durhamSU @durhamSU @durham.SU
WWW.DURHAMSU.COM
www.durhamsu.com 29.

INDEX: ACADEMIC
UNIVERSITY
College Support Staff (see pages 35 – 36)

Department Professional Support Staff details should

be listed on department sites. You can find department
sites here: www.dur.ac.uk/directory/units/academic/

Disability Support
www.dur.ac.uk/disability.support/
0191 334 8115
[email protected]
Counselling Service
www.dur.ac.uk/counselling.service/
0191 334 2200
[email protected]

Curriculum, Learning and Assessment Service

www.dur.ac.uk/cla/appeals/

DURHAM SU
The Advice Service
www.durhamsu.com/advice-and-support
Click ‘Get in Touch’ to contact a Student Adviser

EXTERNAL
The Office of the Independent Adjudicator
www.oiahe.org.uk/

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
30.

INDEX: WELLBEING & HEALTH

UNIVERSITY
College Support Staff (see pages 35 – 36)

College Welfare teams: find out more information

within your common room

Chaplaincy and Faith Support

www.dur.ac.uk/faithsupport/chaplains/
University Co-ordinating Chaplain: Gavin Wort
0191 334 4519
[email protected]

The Counselling Service
The Palatine Centre, Durham University
0191 334 2200
[email protected]
Disability Support
The Palatine Centre, Durham University
0191 334 8115
[email protected]

DURHAM SU
The Advice Service
www.durhamsu.com/advice-and-support
Click ‘Get in Touch’ to contact a Student Adviser

Wellbeing Map
www.durhamsu.com/support/wellbeing-map

Student Groups
www.durhamsu.com/groups

Durham Nightline
0191 334 6444
www.durhamnightline.com/

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 31.

INDEX: WELLBEING & HEALTH

EXTERNAL
In an emergency call 999 or call 111 in a non-emergency

GP/ Doctors Practices in Durham City:

Claypath and University Medical Group
0191 374 6888 (Gilesgate)
0191 386 5081 (University Health Centre)
www.durhamstudenthealth.co.uk/

Dunelm Medical Practice

0191 373 2077 (Bearpark)
0191 386 4242 (Gilesgate)
0191 386 6044 (Framwellgate Moor)
www.dunelmmedicalpractice.co.uk/index
Dental Practices in Durham City:
Elvet Dental Practice
18 Old Elvet, Durham – 0191 384 8231
www.nhs.uk/Services/dentists/Overview/DefaultView.
aspx?id=24562

Claypath Dental Practice

71 Claypath, Durham – 0191 386 5375
www.nhs.uk/Services/Dentists/Overview/DefaultView.
aspx?id=24553

mydentist
Framwellgate Bridge, Durham – 0191 384 7605
www.nhs.uk/Services/dentists/Overview/DefaultView.
aspx?id=24556

Local Pharmacies in Durham City:

Well Durham – Gilesgate
25 Gilesgate, Durham – 0191 386 5762

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
32.

INDEX: WELLBEING & HEALTH

Boots
2-5 Market Place, Durham – 0191 384 2213
5a-6 North Road, Durham – 0191 384 8058
Durham City Retail Park, Durham – 0191 374 0664
Arnison Centre Retail Park, Durham – 0191 386 9618

Leak Chemists
29-29a Front Street, Durham – 0191 386 2193
High Street, Belmont – 0191 384 7708

Tesco Extra,
Dragonville Industrial Estate, Durham – 0191 366 0647

Vaccinations
NHS Vaccine Information
www.nhs.uk/conditions/vaccinations/men-acwy-
vaccine/
Claypath and University Medical Group
Travel Health Clinic – (see GP/Doctors practices)

Superdrug: Travel Clinic (General Health and

Occupational Health)
Unit G, Arnison Shopping Park, Durham – 03330601587

MASTA Clinics:
www.masta-travel-health.com/

Other Health & Wellbeing

County Durham and Darlington Sexual Health
Appointment booking line: 0191 372 8700
www.cddft.nhs.uk/our-services/division-of-women,-
children-and-sexual-health/sexual-health-services.aspx

Talk to Frank (honest information about drugs)

Call 0300 123 6600
Text 82111
www.talktofrank.com/

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 33.

INDEX: WELLBEING & HEALTH

The Mix (essential support for under 25s)
0808 808 4994
Crisis text line: THEMIX to 85258
www.themix.org.uk/

YoungMinds
YoungMinds Crisis line: text YM to 85258
Parents Helpline: 0808 802 5544
www.youngminds.org.uk/

Termination of Pregnancy
www.cddft.nhs.uk/our-services/division-of-women-
children-and-sexual-health/gynaecology/termination-
of-pregnancy.aspx
Appointment with trained nurse counsellor,
call: 01388 455110

Alcoholics Anonymous
0800 9177650
[email protected]
www.alcoholics-anonymous.org.uk/Home

Samaritans
116 123
[email protected]
www.samaritans.org/

Mind
Info Line: 0300 123 3393 or text 86463
www.mind.org.uk/

Talking Changes (self-referral talking therapies and

counselling)
0191 333 3300
www.talkingchanges.org.uk

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
34.

INDEX: WELLBEING & HEALTH

Alcoholics Anonymous
0800 9177650
[email protected]
www.alcoholics-anonymous.org.uk/Home

Samaritans
116 123
[email protected]
www.samaritans.org/

Mind
Info Line: 0300 123 3393 or text 86463
www.mind.org.uk/

Talking Changes (self-referral talking therapies and

counselling)
0191 333 3300
www.talkingchanges.org.uk

/durhamSU durhamSU @durhamSU @durham.SU

WWW.DURHAMSU.COM
www.durhamsu.com 35.

INDEX: ASSOCIATIONS
LGBT+
Email: [email protected]
Facebook page: www.facebook.com/durhamlgbta/

Durham People of Colour Association (DPoCA)

Email: [email protected]
Facebook page: www.facebook.com/durhampoca/

Students with Disabilities Association (SwDA):

Email: [email protected]
Facebook page: www.facebook.com/durhamswda/

Durham Trans Association

Email: [email protected]
Facebook page: www.facebook.com/durhamtrans/

Durham Women’s Association

Email: [email protected]
Facebook page: www.facebook.com/
DurhamWomensAssociation/

Durham Working Class Students’ Association (WCSA):

Email: [email protected]
Facebook page: www.facebook.com/DurhamWCSA/

Mature Students’ Association (MATSA):

Email: [email protected]
Facebook page: www.facebook.com/MATSADC/

International Students’ Association (ISA):

Email: [email protected]
Facebook page: www.facebook.com/DurhamISA/

/durhamSU durhamSU @durhamSU @durham.SU

www.durhamsu.com WWW.DURHAMSU.COM
36.

COLLEGE CONTACTS
COLLEGE CONTACT E-MAIL
(@durham.ac.uk)
collingwood.
Collingwood Mr Grant Slater
studentsupport@
grey.
Grey Ms Julie Brash
student-support@
hatfield.
Hatfield Dr Anthony Bash
studentsupport@
snow.
John Snow Mrs Gini Bedford
studentsupport@
Ms Sandra jb.
Josephine Butler
MacDonald studentsupport@
sa.
St Aidans Mr Stefan Klidzia
studentsupport@
Dr Eleanor
St Chads chads.support@
Spencer-Regan
Miss Charlotte Im- cuthberts.
St Cuthberts
lach studentsupport@
St Hild and
Ms Laura Todd hildbede.college@
St Bede
Dr Rebecca johns.
St Johns
Bouveng studentsupport@
stmarys.
St Marys Dr Dave Robson
studentsupport@
stephenson.
Stephenson Dr Jill Tidmarsh
welfare@
trevelyan.
Trevelyan Dr Ian Latham
studentsupport@
univcoll.
University Dr Richard Lawrie
studentsupport@
ustinov.
Ustinov Mrs Brenda Ryder
studentsupport@
Van Mildert Dr Victoria Brown/ vm.
Ms Deborah Monk student-support@

/durhamSU durhamSU @durhamSU @durham.SU

durhamsu.com
facebook.com/durhamSU
@durhamSU
@durham.SU