Phone Guide

Cisco IP Phone 7970 Series

for Cisco CallManager 4.1(3)
INCLUDING LICENSE AND WARRANTY

Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100

Text Part Number: 78-15630-03

Common Phone Tasks Softkey Definitions
If you want to... Then... AbbrDial Dial using a speed dial index
number
View your call Press and choose a
logs call log. To dial, scroll to a Answer Answer a call
listing and go off-hook.
Back Return to the previous Help topic
Edit a number Press EditDial. Use << or >>
Barge Add yourself to a call on a shared
in a call log to erase or skip digits.
line
Dial from a Choose >
Quick Reference CallBack Receive notification when a busy
corporate Corporate Directory. Enter
extension becomes available
directory letters and press Search. Go
off-hook to dial. Cancel Cancel an action or exit a screen
without applying changes
Place or answer Press NewCall or Answer.
a new call with The first call is placed on cBarge Add yourself to a call on a shared
a call active hold automatically. line and establish a conference
call
Hold and Press the Hold or Resume
resume a call softkey. CFwdALL Setup/cancel call forwarding
Transfer a call Press Transfer, enter the Clear Delete records or settings
to a new number, then hang up (or Close Close the current window
number press Transfer again if your
phone does not support ConfList View conference participants
on-hook transfer). Cisco IP Phone 7970 Confrn Create a conference call
Transfer two Scroll to each call and press
Series
Delete Remove characters to the right of
calls (on the Select. Then press more > the cursor when using EditDial
same line) to DirTrfr. Or, to stay on the
Softkey Definitions Dial Dial an entered phone number
each other line with callers, press Join.
Icon Reference DirTrfr Transfer two calls to each other
Start a standard Press more > Confrn and
conference call dial the participant. Then Button Icon Definitions EditDial Edit a number in a call log
press Confrn again. Common Phone Tasks EndCall Disconnect the current call
Erase Reset settings to their defaults
Exit Return to the previous screen
Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered
trademarks of Cisco Systems, Inc. or its affiliates in the United States and
GPickUp Answer a call ringing in another
certain other countries. All other brands, names, or trademarks mentioned in group
this document or Website are the property of their respective owners. The use
of the word partner does not imply a partnership relationship between Cisco
and any other company. (0501R) iDivert Send a call to your voice
© 2005 Cisco Systems, Inc. All rights reserved. messaging system
78-15630-03
Join Join several calls on a single line Icon Reference Other Features
to create a conference call Speed Dial button configured
Call State
Links Access related Help topics
Call Forwarding enabled Messages waiting
Main Display the Help main menu
MeetMe Host a Meet-Me conference call Video enabled
Call on hold
more Display additional softkeys
Option selected
Connected call
NewCall Make a new call
OPickUp Answer a call ringing in another Feature enabled
Off-hook
group that is associated with
your group On-hook
Park Store a call using Call Park Button Icon Definitions
Incoming call
PickUp Answer a call in your group
Messages
Private Prevent others from viewing or Shared line in use
barging calls on a shared line
Secure Calls Services
QRT Submit call problems to the
system administrator Authenticated call
Help
Redial Redial the most recently dialed
Secure call
number
Directories
Remove Remove a conference participant Selected Input Device
Resume Resume a call on hold Handset in use Settings
RmLstC Drop the last party added to
Headset in use
conference call Speaker
Save Save the chosen settings Speakerphone in use
Mute
Search Search for a directory listing
Critical Calls
Select Select an item on the screen Headset
Priority call
Transfer Transfer a call
Medium priority call
Update Refresh content and get the latest
information
High priority call
VidMode Choose a video display mode for
a video conference Highest priority call
<< Delete entered characters
>> Move through entered characters
Contents

Getting Started 1
How to Use this Guide 1
Using and Cleaning the Touchscreen Display 2
Where to Find Additional Information 2
More Information about Customizing Your Phone on the Web 3
Safety and Performance Information 3

Connecting Your Phone 6

An Overview of Your Phone 9

Buttons and Hardware 9
Touchscreen Features 12
Call-Handling and Navigation Tips 13
Understanding Lines vs. Calls 13
Understanding Call and Line Icons 13
Going On-Hook and Off-Hook 14
Selecting Calls 14
Viewing and Switching Between Calls 15
Choosing Touchscreen Items 16
Using Feature Menus 16
Entering and Editing Text 17
Getting Help on Your Phone 17
Understanding Feature Functionality and Availability 17

Basic Call Handling 18

Placing a Call 18
Answering a Call 22
Ending a Call 23

Cisco IP Phone 7970 Series iii

 Using Hold and Resume 23
Using Mute 23
Transferring a Connected Call 24
Forwarding Your Calls to Another Number 25
Making Conference Calls 26
Types of Supported Conference Calls 26
Starting and Joining a Standard Conference 27
Starting or Joining a Meet-Me Conference Call 28

Advanced Call Handling 29

Storing and Retrieving Parked Calls 29
Picking Up a Redirected Call on Your Phone 30
Using a Shared Line 31
Understanding Shared Lines 31
Adding Yourself to a Shared-Line Call 32
Preventing Others from Viewing or Joining a Shared-Line Call 33
Tracing Suspicious Calls 33
Making and Receiving Secure Calls 34
Prioritizing Critical Calls 35

Using a Handset, Headset, and Speakerphone 36

Obtaining a Headset 36
Using AutoAnswer with a Headset or the Speakerphone 37

Customizing Phone Settings 38

Adjusting the Volume 38
Customizing Rings and Message Indicators 39
Customizing the Touchscreen 39
Setting Up Speed Dial Features 40

Using Voice Messaging, Call Logs, and Directories 41

Accessing Voice Messages 41
Using Call Logs and Directories 42

iv 78-15630-03
 Accessing Your User Options Web Pages 43
Logging In to the User Options Web Pages 43
Subscribing to Phone Services 44

Understanding Additional Configuration Options 45

Troubleshooting Your Phone 47

Using the Quality Reporting Tool 47

Cisco One-Year Limited Hardware Warranty Terms 48

Index 51

Cisco IP Phone 7970 Series v

vi 78-15630-03
Getting Started

How to Use this Guide

This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.

If you want to... Then

Explore your phone on your own Press on the phone when you need assistance.
Clean the touchscreen See the “Using and Cleaning the Touchscreen Display” section
on page 2.
Review safety information See the “Safety and Performance Information” section on
page 3.
Connect your phone See the “Connecting Your Phone” section on page 6.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 9.
Learn what the button lights mean See the “Buttons and Hardware” section on page 9.
Learn about the touchscreen See the “Touchscreen Features” section on page 12.
Make calls See the “Placing a Call” section on page 18.
Put calls on hold See the “Placing a Call” section on page 18.
Mute calls See the “Using Mute” section on page 23.
Transfer calls See the “Transferring a Connected Call” section on page 24.
Make conference calls See the “Making Conference Calls” section on page 26.
Share a phone number See the “Using a Shared Line” section on page 31.
Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section
on page 36.
Change the volume levels or the See the “Customizing Phone Settings” section on page 38.
ringer sound
Set up speed dialing See the “Setting Up Speed Dial Features” section on page 40.
View your missed calls See the “Using Call Logs and Directories” section on page 42.

Cisco IP Phone 7970 Series 1

Using and Cleaning the Touchscreen Display
Your Cisco IP Phone 7970 series features a high-resolution color touchscreen display. Refer to the
table below for recommendations on the best practices for protecting and maintaining the touchscreen.

If you want to... Then

Choose touchscreen items Press (or tap) an item on the touchscreen with your fingertip. Do not use
a device or object other than your fingertip to press the touchscreen.
Your phone’s touchscreen was designed to respond best when using your
fingertip, and using other objects could damage the display.
Disable the touchscreen Press the Display button and hold for more than one second. The Display
button changes to flashing green, and the screen displays the
“Touchscreen Disabled” message. The touchscreen remains disabled for
about a minute unless you enable it sooner.
Enable the touchscreen Press the Display button and hold for more than one second. The Display
button stops flashing, and the screen displays the “Touchscreen Enabled”
message.
Clean the touchscreen Disable the touchscreen before cleaning it. Once the touchscreen is
disabled, use a soft, dry cloth to wipe the touchscreen. Do not use any
liquids or powders on the phone. Using anything other than a soft, dry
cloth can contaminate phone components and cause failures.
Wake the touchscreen When you first use your phone in the morning or after a period of
inactivity (determined by your system administrator), the backlight on
your touchscreen might be disabled. This is a sleep mode similar to a
screen saver on your computer. To wake or activate the touchscreen,
press any button or the touchscreen, or lift the handset.

Where to Find Additional Information

You can access the most current Cisco IP Phone documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml

2 7815630-03
 Getting Started

More Information about Customizing Your Phone on the Web

Your Cisco IP Phone is a network device that can share information with other network devices in your
company, including your computer. You can use your Cisco CallManager User Options web pages to
establish and customize phone services and to control phone features and settings from your computer.
This Guide provides a brief overview of these capabilities. For complete instructions, refer to
Customizing Your Cisco IP Phone on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Safety and Performance Information

Installing and Using Your Phone
Read the following safety notices before installing or using your Cisco IP Phone:

Warning IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents.

SAVE THESE INSTRUCTIONS

Warning Read the installation instructions before you connect the system to its power source.

Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.

Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.

Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.

Cisco IP Phone 7970 Series 3

Caution Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.

Warning The power supply must be placed indoors.

Using an External Power Supply

The following warnings apply when you use the external power supply with the Cisco IP Phone:

Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).

Warning The device is designed to work with TN power systems.

Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.

Caution Only use the Cisco specified power supply with this product.

4 7815630-03
 Getting Started

Using External Devices with Your Cisco IP Phone

The following information applies when you use external devices with the Cisco IP Phone:
Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that
are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].

Cisco IP Phone 7970 Series 5

Connecting Your Phone

Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony
network. If that is not the case, refer to the to the graphic and table below to connect your phone.

10
9

AUX 10/100/1000 SW 10/100/1000 PC

DC48V

3 9
7
2
6
8
113951

5
4

1 DC Adaptor port (DC48V) 6 Handset port

2 Power supply with DC connector for phone 7 Headset port
3 AC power cable with wall socket plug 8 External speakers port
4 Network port (10/100/10001SW) 9 External microphone port
5 Access port (10/100/10001 PC) 10 Footstand button
1. Not available for all phone models. Contact your system administrator for assistance.

6 78-15630-03
Adjusting the Footstand
To change the angle that your phone sits on your desktop, adjust the footstand while pressing the
footstand button.

Adjusting the Handset Rest

When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.

1 2 3
77354

1 Set the handset aside and pull the square plastic tab from the handset rest.
2 Rotate the tab 180 degrees.
3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Information
To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because
of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are

Cisco IP Phone 7970 Series 7

deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends
that customers test the headsets that work best in their environment before deploying a large number
of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See the “Using External Devices with Your Cisco IP Phone” section on page 5
for more information.
The primary reason that support of a headset would be inappropriate for the Cisco IP Phone is the
potential for an audible hum. This hum can either be heard by the remote party or by both the remote
party and you, the Cisco IP Phone user. Some potential humming or buzzing sounds can be caused by
a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube
(CP-PWR-CUBE-2). See the “Using an External Power Supply” section on page 4 for more
information.
Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well with Cisco IP Phones.
Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://vxicorp.com/cisco
http://plantronics.com

8 78-15630-03
An Overview of Your Phone

The Cisco IP Phone 7970 Series are full-feature telephones that provide voice communication over the
same data network that your computer uses, allowing you to place and receive phone calls, put calls
on hold, speed dial numbers, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone supports specialized or advanced telephony
features that can extend and customize your call-handling capabilities.
Your Cisco IP Phone also provides you with:
• Access to network data and services—You can access specialized web-based services from your
phone
• Online control from your User Options web pages—You can customize your phone’s features
using a web browser on your computer
• A comprehensive online help system—You can obtain helpful tips, descriptions, and procedures
directly from your phone

Buttons and Hardware

Some of the hardware features on your phone include:
• A full-color touchscreen display
• Eight backlit line buttons, which provide dynamic call-state information
• Speakerphone or headset mode support
• Five softkey buttons for access to telephony features
• Four feature buttons for access to messages, directories, services, and settings
• One-button access to built-in online help
• Button for temporarily disabling the touchscreen and for waking the touchscreen from power-save
mode
Refer to the following illustration and table for details.

Cisco IP Phone 7970 Series 9

1 Programmable Depending on configuration, programmable buttons provide access to:
buttons • Phone lines (line buttons)
• Speed-dial numbers (speed-dial buttons)
• Web-based services (for example, a Personal Address Book button)
• Phone features (for example, a Privacy button)
The buttons illuminate to indicate status:
Green, steady—Active call on this line (off hook)
Green, blinking—Call on hold on this line
Amber, steady—Privacy feature enabled
Amber, blinking—Incoming call ringing on this line
Red—Shared line, currently in use
No color—No call activity on this line (on hook)

2 Footstand button Allows you to adjust the angle of the phone base.

10 78-15630-03
3 Display button Awakens the touchscreen from power-save mode or disables it for cleaning.
No color—Touchscreen available, ready for input
Green flashing—Touchscreen disabled
Green steady—Touchscreen and backlight disabled
See the “Using and Cleaning the Touchscreen Display” section on page 2.
4 Messages button Typically auto-dials your voice message service (varies by service). See the
“Accessing Voice Messages” section on page 41.

5 Directories button Opens/closes the Directories menu. Use it to access call logs and corporate
directories. See the “Using Call Logs and Directories” section on page 42.

6 Help button Activates the Help menu. See the “Getting Help on Your Phone” section on
page 17.
7 Settings button Opens/closes the Settings menu. Use it to control touchscreen appearance
and ring sounds. See the “Customizing Phone Settings” section on page 38.

8 Services button Opens/closes the Services menu. See the “Accessing Your User Options Web
Pages” section on page 43.

9 Volume button Controls the volume and other settings. See the “Customizing Phone
Settings” section on page 38.

10 Speaker button Toggles the speakerphone on or off.

11 Mute button Toggles the Mute feature on or off.

12 Headset button Toggles the headset on or off.

13 Navigation button Allows you to scroll through menus and highlight items. Use in conjunction
with softkeys to activate highlighted items. Also, while the phone is
on-hook, press the Navigation button to access phone numbers from your
Placed Calls log.

14 Keypad Allows you to dial phone numbers, enter letters, and choose menu items.
15 Softkey buttons Each activates a softkey option (displayed on your touchscreen).

16 Handset light strip Indicates an incoming call or new voice message.

17 Touchscreen Shows phone features. See the “Touchscreen Features” section on page 12.

Cisco IP Phone 7970 Series 11

Touchscreen Features
This is what your main touchscreen might look like with active calls and several feature menus open.
Press (or tap) with your fingertip to activate touch-sensitive items on your touchscreen.

1 Primary phone Displays the phone number (extension number) for your primary phone line. If
line several tabs are open, the time and date display here also.
2 Icons for Icons indicate how programmable buttons are set up on your phone:
programmable Phone line icon—Corresponds to a phone line and displays the call or
buttons line state. Your phone might have multiple phone lines.
Speed-dial icon—If available, corresponds to a speed-dial button. See
the “Setting Up Speed Dial Features” section on page 40.
Phone service icon—If available, corresponds to a web-based phone
service, such as the Personal Address Book.
Feature icon—If available, corresponds to a feature, such as Privacy.

3 Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button
or the softkey label on the touchscreen.
4 Status line Displays audio mode icons, status information, and prompts.
5 Call activity Displays current calls per line, including caller ID, call duration, and call state.
area See the “Viewing and Switching Between Calls” section on page 15.
6 Phone tab Indicates call activity. Press this tab to return to call activity area if needed.
7 Feature tabs Each indicates an open feature menu. Press a tab to switch between open menus.
See the “Using Feature Menus” section on page 16.

12 78-15630-03
Call-Handling and Navigation Tips
These guidelines can help you handle calls and navigate menus on your Cisco IP Phone.

Understanding Lines vs. Calls

It can be easy to confuse lines and calls on your phone. Use these tips to avoid confusion:

Lines
Phone models in the Cisco IP Phone 7970 Series support up to eight lines. Each line corresponds to a
a phone number (or extension) that others can use to call you. The number of lines assigned to your
phone depends on how your system administrator configures your phone’s programmable buttons. To
see how many lines you have, look at the programmable button icons and labels on your touchscreen.
You have as many lines as you have phone numbers and phone line icons: .

Calls
Each line can support multiple calls. Therefore, you might find yourself handling several calls on one
phone line. The default configuration is four calls per line, but your system administrator can adjust
this number according to your needs. Regardless of the number of lines, your phone supports a
maximum of 200 calls at time.

Understanding Call and Line Icons

Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing,
connected, and so on).

Icon Call or line state Description

On-hook line No call activity on this line. If you are dialing on-hook (pre-dial), the call
is not in-progress until you go off-hook.
Off-hook line You are actively dialing a number or an outgoing call is ringing. See the
“Placing a Call” section on page 18 for dialing options.
Connected call You are connected to the other party.

Ringing call A call is ringing on one of your lines. See the “Answering a Call” section
on page 22 for more information.
Call on hold You have put this call on hold. See the “Using Hold and Resume” section
on page 23 for details.
Remote-in-use Another phone that shares your line has a connected call. See the “Using
a Shared Line” section on page 31 for details.

Cisco IP Phone 7970 Series 13

Icon Call or line state Description
Authenticated call See the “Making and Receiving Secure Calls” section on page 34.

Encrypted call See the “Making and Receiving Secure Calls” section on page 34.

Going On-Hook and Off-Hook

Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook.
• On-Hook—The phone handset is resting in the cradle, no calls are active, and you do not have an
active dial tone. Your phone provides on-hook dialing (pre-dial), which enables you to enter or
choose phone numbers before activating the call. When your phone is on-hook, this icon appears
next to each phone number:
• Off-Hook—The phone handset is lifted from the cradle, the speakerphone is active, or any of
several other methods are used to get a dial tone or to answer an incoming call. When your phone
is off-hook, one of these icons appears, depending on the call or line state:
, , or . See the “Understanding Call and Line Icons” section on page 13 for related
information.

Selecting Calls
Many phone features require that you select the calls you want to use with a particular feature. For
example, if you have four held calls but only want to join two of them in a conference call, you can
select the calls that you want to add to the conference before activating the feature.

If you want to... Then...

Highlight a call Use the Navigation button to scroll through the call list. Highlighted calls
appear on a lighter and brighter background.
Select a call Highlight a connected or held call and press Select. Selected calls are
indicated with a next to them.
Verify selected calls Use the Navigation button to scroll through the list of calls. Selected calls are
indicated with a and are grouped together in the call list.

14 78-15630-03
Viewing and Switching Between Calls
These tips can help you switch between calls on one or more lines. If the call that you want to switch
to is not automatically highlighted, press the call appearance on your touchscreen or scroll to it.

If you want to... Then...

Switch between calls on Highlight the call you are switching to and press Resume. The other call is
one line placed on hold automatically.
Switch from a Press Answer or the press a blinking amber button . Doing so
connected call to automatically places the first call on hold.
answer a ringing call
Switch between calls on Press the blinking green button for the line that you are switching to.
different lines If there is a single call holding on the line, the call will resume
automatically. If there are multiple calls holding on the line, highlight the
specific call (if necessary) and press Resume.
See all calls on a Press , then immediately press the line button. Doing so shows call
specific line details but will not impact the call state; it is therefore useful if you are
talking on one line and want to view held calls on another line.
See an overview of line Press for the highlighted line. (A line appears highlighted when the calls
activity (one call per associated with it are displayed on the phone screen.)
line) Doing so prompts the phone to switch to call overview mode and display
one call per line. This call is either the active call or, if all calls are on hold,
the held call with the longest duration.
To return to the standard view, press , then immediately press the line
button.

Tips
• Only one call can be active; other calls will be placed on hold automatically.
• When you have multiple calls on one line, calls with the highest precedence and longest duration
display at the top of the call list. See the “Prioritizing Critical Calls” section on page 35.
• Calls of a similar type are grouped together in the call list. For example, calls that you have
interacted with are grouped near the top, selected calls are grouped next, and calls that you have
not yet answered are grouped last.

Cisco IP Phone 7970 Series 15

Choosing Touchscreen Items
To choose a
touchscreen item... Do this...
By touch Press (or tap) an item on the touchscreen with your fingertip. Note that
pressing a phone number on the touchscreen can cause the phone to dial
the number.
By item number Press the corresponding number on your keypad. For example, press 4 to
choose the fourth item in a menu.
By scrolling Press the Navigation button to scroll through a list and to highlight an
item. Press a relevant softkey such as Select or Dial to finish the action, or
tap the item on the touchscreen with your fingertip.

Using Feature Menus

If you want to... Then...
Open or close a feature Press a feature button:
menu Messages
Services
Help
Directories
Settings

Scroll through a list or Press the Navigation button.

menu
Go back one level in a Press Exit. (Note that if you press Exit from the top level of a menu, the
feature menu menu will close.)
Switch among open Press a feature tab on your touchscreen. (Each feature menu has a
feature menus corresponding tab. The tab is visible when the feature menu is open.)

16 78-15630-03
Entering and Editing Text
If you want to... Then...
Enter a letter on your Press the appropriate keypad number one or more times to select a letter
touchscreen (with or without capitalization) from the pop-up menu. When you pause,
the cursor automatically advances to allow you to enter the next letter.
Delete within an entry Press << or Delete to remove a letter or digit. Press >> to move the cursor
or move your cursor to the right.

Getting Help on Your Phone

Your Cisco IP Phone provides a comprehensive online help system. Help topics appear on the
touchscreen. See the table below for details.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display. If
you are already in Help, press Main.
Main menu topics include:
• About Your Cisco IP Phone—Descriptive details about your phone
• How do I...?—Procedures and information about common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Learn about a button or Press , then quickly press a button or softkey.
softkey
Learn about a menu Press , then quickly press the menu item on the touchscreen.
item Or, press twice quickly with the menu item highlighted.
Get help using Help Press . After a second or two, press again or choose Help from the
Main Menu.

Understanding Feature Functionality and Availability

The operation of your Cisco IP Phone and the features available to you may vary, depending on the
call processing agent used by your company and also on how your company’s phone support team has
configured your phone system. Therefore, some of the features included in this Phone Guide might not
be available to you or might work differently on your phone system. Contact your support desk or
system administrator if you have questions about feature operation or availability.

Cisco IP Phone 7970 Series 17

Basic Call Handling

This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing
calls. The features you use to perform these tasks are standard and available on most phone systems.

Placing a Call
To place a call, pick up the handset and dial. Or use one of the other options outlined in the table
below.

If you want to... Then...

Pre-dial (dial Do one of the following:
on-hook, without • Enter a phone number. (The Auto-Dial feature might pop up to suggest
first getting a dial matching phone numbers from your Placed Calls log.)
tone)
• Press the Navigation button to display phone numbers from your Placed
Calls log.
Next, press the phone number appearance on your touchscreen to dial. Or do
one of the these actions to go off-hook and dial the highlighted phone
number:
• Lift the handset
• Press or
• Press Dial
• Press (a line button)
Dial using the Press New Call and enter a phone number. Or, you can press before or
speakerphone after dialing, re-dialing or speed dialing a number.
Many of the actions that you can take to dial will automatically trigger
speakerphone mode, assuming that the handset is in its cradle and is not
lit. These actions include pressing Redial, a speed dial button, or a phone
number on your touchscreen.
Redial the most Press Redial. By default, Redial uses your primary line. However, you can
recently dialed open a secondary line and then press Redial. To open a line, press .
number

18 78-15630-03
If you want to... Then...
Speed dial a number Do one of the following:
• Press (a speed-dial button) before or after going off-hook.
• Enter a speed dial index number (1-99 on the keypad) while on-hook and
press AbbrDial.
For details, see the “Setting Up Speed Dial Features” section on page 40.
Place a call when Press for the new line. The call on the first line will be placed on hold
another call is active automatically.
(using another line)
Place a call when Press Hold, then press New Call. You can now dial, redial, or speed dial a
another call is active number. Or you can continue talking on the active call while preparing to dial
(using the same line) from a call log or directory. (See the next two rows in this table for details.)
Dial from a call log Choose > Missed Calls, Received Calls, or Placed Calls. To dial, press
the listing or scroll to it and go off-hook.
If you want to dial from a call log while on another active call, scroll to a call
record and press Dial. Then choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second. (Then press Transfer
again to complete the action.)
• Conference—Creates a conference call with all parties. (Then press
Confrn to complete the action.)
• End Call—Disconnects the first call and dials the second.
Dial from a corporate Choose > Corporate Directory (exact name can vary). Use your
directory on the keypad to enter letters, then press Search. To dial, press the listing or scroll
phone to it and go off-hook.
If you want to dial from a directory while on an active call, scroll to a listing
and press Dial. Then choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second. (Then press Transfer
again to complete the action.)
• Conference—Creates a conference call with all parties. (Then press
Confrn to complete the action.)
• End Call—Disconnects the first call and dials the second.

Cisco IP Phone 7970 Series 19

 If you want to... Then...
Dial from a corporate Use the Cisco WebDialer feature. Open a web browser and go to your
directory web page company directory. Click on a phone number in the directory. Click Dial to
place the call. Click Hangup to end the call. See the Customizing Your Cisco
IP Phone on the Web guide for more details:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Dial using a headset Do one of the following:
• If is unlit, press it before or after dialing, re-dialing, or speed-dialing
a number.
• If is lit, press New Call, Redial, a speed dial button, or (a line
button). If necessary, enter a phone number and press Dial.
Receive notification Call the number and press CallBack while listening to the busy tone or ring
when a busy or sound. Hang up. When the extension becomes available, your phone will
ringing extension provide you with an audio and visual alert. (The call back to this number is
becomes available not automatic; you must place the call.) CallBack is a special feature that
your system administrator might configure for your phone. Note that
CallBack will fail if the other party has call forwarding enabled.
Dial on a secondary Press for the line that you want to use.
line
Make a priority Enter the MLPP access number (provided by your system administrator)
(precedence) call followed by the phone number. For more details, see the “Prioritizing Critical
Calls” section on page 35.
Dial from a Personal Choose > PAB service or Fast Dial service (exact names might vary).
Address Book (PAB) To dial from a listing, press it or scroll to it and go off-hook. For help
entry or Fast Dial subscribing to the PAB or Fast Dial service, see the “Accessing Your User
code Options Web Pages” section on page 43.
Place a call using a Dial a number and enter a client matter code (CMC) or a forced
billing or tracking authorization code (FAC) when prompted by a distinctive tone. Your system
code administrator will tell you if you need to enter CMC or FAC codes and can
provide you with detailed instructions.

20 78-15630-03
If you want to... Then...
Place a call using Make sure that you are logged in to Extension Mobility (EM). Choose
your Cisco Extension > EM Service (exact name might vary), then use your keypad to enter
Mobility profile login information. If you are sharing a phone, you might need to log in to EM
before you can access certain features or complete a call.
EM is a special, non-default feature that your system administrator can
assign to phones and phone users. Refer to the Customizing Your
Cisco IP Phone on the Web:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Make a video call Check the touchscreen display for this icon:
If the icon is present, your phone is video-enabled and can support
Cisco VT Advantage. This enables you to make video calls using your
Cisco IP Phone, your personal computer, and an external video camera.
Contact your system administrator for assistance and refer to the Cisco VT
Advantage Quick Start Guide and Cisco VT Advantage User Guide:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Tips
• If you make a mistake while entering a phone number, press << to erase one or more digits. Press
Cancel to exit the dialing attempt.
• If you cannot hear a dial tone or complete a phone call, one or more of the following factors might
apply. If necessary, ask your system administration for more information.
– You need to log into the Extension Mobility service from the button on your phone.
– You need to enter a client matter code or forced authorization code after dialing a number.
– Your phone has time-of-day restrictions that prevent you from using some features during
certain hours of the day.

Cisco IP Phone 7970 Series 21

 Answering a Call
To answer a call, go-off hook by picking up the handset. Or see the table below for more options.

If you want to... Then...

Answer with a headset Press , if unlit.
Or, if is already lit, press Answer or (the flashing line
button).
Answer with the speakerphone Press , Answer, or .
Switch from a connected call to Press Answer or, if the call is ringing on a different line, press the
answer a ringing call flashing amber button . Either action answers the new call and
automatically places the first call on hold. See the “Using Hold and
Resume” section on page 23 for more information.
Answer a call using call waiting Ask your system administrator to setup the Call Waiting feature
for your phone.
When this feature is enabled, you will hear a call waiting tone and
see caller ID information if a new call comes in while you are on
another call. To answer the call, press Answer. To return to the
original call, you must put this call on hold. See the “Using Hold
and Resume” section on page 23.
Automatically connect an Ask your system administrator to set up the AutoAnswer feature.
incoming call after a ring or two For more information, see the “Using AutoAnswer with a Headset
or the Speakerphone” section on page 37.
Retrieve a held call on another Use Call Park. See the “Storing and Retrieving Parked Calls”
phone (such as a phone in a section on page 29.
conference room)
Use your phone to answer a call Use Call Pickup. See the “Picking Up a Redirected Call on Your
that is ringing on another phone Phone” section on page 30.
Answer a priority call Hang up the current call and press Answer. See the “Prioritizing
Critical Calls” section on page 35.
Send an incoming call directly to Press iDivert. The incoming call automatically transfers to your
your voice messaging system voice message greeting.

22 78-15630-03
Ending a Call
To end a call, hang up. See the table below for details.

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.
Hang up while using the headset Press . If you want to keep headset mode activated (keep
the button lit after hanging up), press EndCall.
Hang up while using the speakerphone Press or EndCall.
Hang up one call but preserve another Press EndCall. If necessary, remove the call from hold first.
call on the same line

Using Hold and Resume

Only one call can be active at any given time; all other calls will be placed on hold.

If you want to... Then...

Put a call on hold Make sure the call you want to put on hold is highlighted and press Hold.
Remove a call from Make sure that the appropriate call is highlighted and press Resume.
hold on the current line
Remove a call from Press (a blinking line button). If there is a single call holding on this
hold on a different line line, the call will resume automatically. If there are multiple calls holding,
make sure that the appropriate call is highlighted and press Resume. Note
that a held call is indicated by the call-on-hold icon:

Tips
• Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid
putting a conference call on hold.

Using Mute
Mute disables the audio input for your phone. With Mute enabled, you can hear other parties on a call
but they cannot hear you.

If you want to... Then...

Toggle Mute on Press .
Toggle Mute off Press .

Cisco IP Phone 7970 Series 23

 Transferring a Connected Call
Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Transfer a call without Press Transfer and enter the target number. When you hear the call
talking to the transfer ringing, hang up.
recipient If your system administrator did not enable on-hook transfer, you must
press Transfer again to complete the transfer. To cancel the transfer,
press EndCall.
Talk to the transfer Press Transfer and enter the target number. Wait for the transfer
recipient before transferring recipient to answer. If the recipient accepts the transferred call, hang
a call (consult transfer) up. (If your system administrator did not enable on-hook transfer on
your phone, you must press Transfer again to complete the transfer.)
To cancel the transfer, press EndCall.
Transfer two current calls Scroll to highlight any call on the line and press Select. Repeat this
to each other process for the second call. With one of the selected calls highlighted,
(direct transfer) press DirTrfr. (You might need to press more to see DirTrfr.) The two
calls connect to each other and drop you from the call.
If you want to stay on the line with the callers, use Join to create a
conference instead. For details, see the“Making Conference Calls”
section on page 26.
Send a call to your voice Press iDivert. The call is automatically transferred to your voice
messaging system message greeting. You can use iDivert with a call that is active, ringing,
or on hold.

Tips
• When on-hook transfer is enabled, you can either hang up or press Transfer, then hang up.
• If on-hook transfer is not enabled on your phone, be aware that hanging up instead of pressing
Transfer cancels the transfer action and places the party to be transferred on hold.
• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.

24 78-15630-03
Forwarding Your Calls to Another Number
You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another
number.

Tip Enter the Call Forward All target number exactly as you would dial it from your desk phone.
For example, enter an access code or the area code, if necessary.

If you want to... Then...

Set up call forwarding on your Press CFwdALL and enter a target phone number.
primary line
Cancel call forwarding on Press CFwdALL.
your primary line
Verify that call forwarding is Look for this icon above the primary phone number: . Also,
enabled on your primary line check that the status text near the bottom of the touchscreen displays
the call forwarding target number.
Set up or cancel call Log in to your User Options web pages, choose your device, then
forwarding for any line choose Forward all calls... from the main menu. You can set up or
cancel call forwarding for each line on your phone. See the “Logging
In to the User Options Web Pages” section on page 43 for login
instructions.
When call forwarding is enabled for any line other than the primary
line, your phone does not provide you with any confirmation that
calls are being forwarded. Instead, you must confirm your settings in
the User Options pages.

Tips
• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
• You must configure this feature per line; if a call reaches you on a line where call forwarding is
not enabled, the call will ring as usual.

Cisco IP Phone 7970 Series 25

Making Conference Calls
Your Cisco IP Phone allows you to join three or more people into one telephone conversation, creating
a conference call.

Types of Supported Conference Calls

There are two types of conference calls: Standard and Meet-Me.

Standard Conference Calls

In standard (or “ad hoc”) conference calls, the conference organizer must call participants to add them
to the conference. Using your Cisco IP Phone, you can create standard conference calls in different
ways, depending on your needs and your phone’s configuration:
• Confrn—Use this softkey to establish a standard conference by calling each participant. Standard
conference calling is a default feature available on most phones.
• Join—Use this softkey to establish a standard conference among several calls already on one line.
• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call
into a standard conference call. This is an optional feature available only for shared lines, and your
system administrator must configure it for you. See the “Using a Shared Line” section on
page 31for details.
See the “Starting and Joining a Standard Conference” section on page 27 for additional instructions.

Meet-Me Conference Calls

Meet-Me conferencing allows participants to join a conference by calling the conference number
directly, rather than waiting for the conference initiator to call them.
To start a Meet-Me conference, press the MeetMe softkey on your phone, then dial the Meet-Me phone
number provided by your system administrator.
To participate in a Meet-Me conference, dial the Meet-Me phone number at a specified time.
Conference participants hear a busy tone if they call into the conference before the conference initiator
has dialed in. Once the conference initiator has dialed in, the Meet-Me conference is established and
can continue even if the conference initiator disconnects.
Meet-Me conferencing is a special feature that your system administrator must configure for you.
See the “Starting or Joining a Meet-Me Conference Call” section on page 28 for additional
instructions.

26 78-15630-03
Starting and Joining a Standard Conference
A standard conference allows at least three people to participate in a single call. See the table below
for details.

If you want to... Then...

Start a standard conference During a connected call, press Confrn to add another party to the
call by calling participants call. (You may need to press the more softkey to see Confrn.) Enter
the conference participant’s phone number. After the call connects
and you have spoken to the conference participant, press Confrn
again to add this party to your call. Repeat to add additional partic-
ipants.
Invite current callers to join a With two or more calls on a single line, scroll to highlight any call
standard conference on the line and press Select. Repeat this process for each call you
want to add to the conference. From one of the selected calls, press
Join. (You may need to press the more softkey to see Join.) Note that
the active call is selected and added to the conference automatically.
Participate in a standard con- Answer the phone when it rings. You do not need to do anything
ference special to participate in a standard conference call.
Barge (add yourself to) a call Highlight a remote-in-use call on a shared line and press cBarge.
on a shared line and turn the (You may need to press the more softkey to display cBarge.) Other
call into a standard confer- parties on the call will hear a barge tone. See the “Using a Shared
ence call Line” section on page 31 for details.
View a list of conference par- Highlight an active conference, and press ConfList. Participants are
ticipants listed in the order in which they join the conference with the most
recent additions at the top.
Get an updated list of confer- While viewing the conference list, press Update.
ence participants
See who started the confer- While viewing the conference list, locate the person listed at the
ence bottom of the list with an asterisk (*) next to the name.
Drop the last party added to Highlight the participant’s name at the top of the conference list and
the conference press Remove. (The last participant is always listed at the top of the
list.) Or, when not viewing the conference list, press RmLstC. You
can remove participants only if you initiated the conference call.

Cisco IP Phone 7970 Series 27

If you want to... Then...
Remove any conference par- Highlight the participant’s name and press Remove. You can remove
ticipant participants only if you initiated the conference call.
End your participation in a Hang up or press EndCall. If you did not initiate the conference call,
standard conference hanging up will not disrupt the connection for the remaining parties.
If you initiated the conference call, hanging up might end the confer-
ence (depending on how your system administrator configured your
phone). To avoid this, you can transfer the conference to another
caller before hanging up. That caller then acts as the “virtual con-
troller” for the conference. A virtual controller cannot add or
remove parties; however, the conference continues with the estab-
lished participants.

Tips
• Calls must be on the same line before you can add them to a standard conference call. If calls are
on different lines, transfer them to a single line before using Confrn or Join.
• If you get an error stating, “No Participant Info” when attempting to use Join, be sure that you
have selected at least one call in addition to the active call, which is selected automatically.
• Depending on how your phone is configured, if you leave a conference after creating it, the
conference might end. See the last row of the above table for more information.

Starting or Joining a Meet-Me Conference Call

Meet-Me conferencing allows participants to join a conference by calling the conference number
directly, rather than waiting for the conference initiator to call them. See the following table for details.

If you want to... Then...

Establish a Meet-Me Press NewCall or lift the receiver to go off-hook. Then press MeetMe
conference and dial the Meet-Me conference number. (See your administrator for
a list of valid numbers.)
Remember to inform participants about the conference number so that
they can dial in. Participants will hear a busy tone if they call the
conference number before you have dialed in.
Participate in a Meet-Me Dial the Meet-Me conference number (provided by the conference
conference initiator). You will be connected to the conference only after the
conference initiator has dialed in.
End a Meet-Me conference Hang up or press EndCall.

28 78-15630-03
Advanced Call Handling

Advanced call-handling tasks involve special (non-standard) features that your system administrator
might configure for your phone depending on your call-handling needs and work environment. You
will not have access to these features unless your system administrator enables them for you.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco CallManager system (for example, a phone at a co-worker’s desk or in a
conference room). Call Park is a feature that your system administrator must enable for you.

If you want to... Then...

Store an active call During a call, press Park. (You may need to press the more softkey to see
using Call Park Park.) This prompts your phone to store the call. Note the call park number
displayed on your phone screen and hang up.
Retrieve a parked call Enter the call park number from any Cisco IP Phone in your network to
connect to the call.
You have a limited amount of time to retrieve the parked call before it
reverts to ringing at its original destination. See your system administrator
for this time limit.

Cisco IP Phone 7970 Series 29

Picking Up a Redirected Call on Your Phone
Your system administrator might enable Call PickUp for your phone if you share call-handling
responsibilities with co-workers. Call PickUp allows you to answer a call that is ringing on a
co-worker’s phone by redirecting the call to your phone. You can use Call PickUp features to handle
calls for co-workers who are in your call pickup group (PickUp), who are in another pickup group
(GPickUp), or who are in a group associated with your group (OPickUp).

If you want to... Then...

Answer a call that is ringing on Press PickUp to connect to the call. (You might have to go
another extension within your call off-hook to press PickUp.)
pickup group If your system administrator did not enable auto-pickup, the
call will ring on your phone when you press PickUp. In this
case, press Answer to connect to the call.
Answer a call that is ringing on Press GPickUp. (You might have to go off-hook to press
another extension outside of your GPickUp.) Enter the group pickup code provided by your
group system administrator to connect to the call.
If your system administrator did not enable auto-pickup, the
call will ring on your phone when you press GPickUp and
enter the group pickup code. In this case, press Answer to
connect to the call.
Answer a call that is ringing on Press OPickUp to connect to the call. (You might have to go
another extension in your group or off-hook to press OPickUp.)
in an associated group If your system administrator did not enable auto-pickup, the
call will ring on your phone when you press OPickUp. In this
case, press Answer to connect to the call.

Tips
• When you press PickUp and GPickUp, you connect to the call that has been ringing for the longest
time.
• With OPickUp, your system administrator can associate multiple call pickup groups with your
group and assign a priority to the groups. When you press OPickUp, you connect to the ringing
call in the pickup group with the highest priority.
• If you want to pick up the call on an extension other than your primary line, first press an available
line button and then press a Call PickUp softkey.

30 78-15630-03
Using a Shared Line
Your system administrator might assign a “shared” phone line to you. Typically, a shared line has two
main uses:
• One person uses multiple phones—For example, your shared line is assigned to both your desk
phone and a lab phone. An incoming call to the shared line rings on both phones and you can use
either phone to answer the call.
• Multiple people share a line—For example, you are one of many people who can handle incoming
calls on the shared line, or you are a manager who shares an extension number with your assistant.

Understanding Shared Lines

Remote-in-Use
If you have a shared line, you might see the remote-in-use icon on your phone screen: . This icon
indicates that a co-worker is currently using the shared line. You can place and receive calls as usual
on a shared line, even when the remote-in-use icon appears.

Sharing Call Information and Barging

Unless a co-worker who shares your line has the Privacy feature enabled, you can see information on
your phone screen about calls that your co-worker places and receives on the shared line. This
information might include caller ID and call duration. Conversely, when you are using a shared line,
information about your call is displayed on the co-worker’s phone screen.
When call information is visible in this way, you and co-workers can add yourselves to calls on the
shared line using either the Barge or cBarge feature. Adding yourself to a call on a shared line is called
barging. For more information about barging, see the “Adding Yourself to a Shared-Line Call” section
on page 32.

Privacy
If you do not want co-workers who share your line to see information about your calls, enable the
Privacy feature. Doing so also prevents co-workers from barging your calls. See the “Preventing Others
from Viewing or Joining a Shared-Line Call” section on page 33.

Maximum Supported Calls on a Shared Line

The maximum number of calls that a shared line supports can vary by phone. Thus, at times you might
not be able to make a new call on the shared line even if your co-worker can. For example, your phone
supports a maximum of four calls on a shared line and your co-worker’s phone supports five calls on
the same line. If there are four calls on the line, the NewCall softkey is unavailable to you but available
to your co-worker.

Cisco IP Phone 7970 Series 31

Adding Yourself to a Shared-Line Call
Depending on how your phone is configured, you can add yourself to an established call on a shared
line using Barge or cBarge. Typically, only one of these features will be available to you.

If you want to... Then...

See if a co-worker has Look at the shared line number. When the line is in use from another
an active call on the phone, the line button displays red and the remote-in-use icon appears:
shared line .
If your co-worker has Privacy enabled, the Barge and cBarge softkeys are
not available and you cannot barge the call. In this case, you cannot view
information for the private call on your touchscreen, but you can still use
the shared line to place and receive new calls.
View current calls on Press the red line button for the remote-in-use line. All non-private calls
the shared line appear in the call activity area of the touchscreen.
Add yourself to a call Highlight a remote-in-use call on your phone screen and press Barge. (You
on a shared line using may need to press the more softkey to display Barge.) Other parties hear a
the Barge softkey beep tone announcing your presence.
When you hang up, the remaining parties hear a disconnect tone and the
original call continues.
Add yourself to a call Highlight a remote-in-use call on your touchscreen and press cBarge. (You
on a shared line using may need to press the more softkey to display cBarge.) Other parties hear
the cBarge softkey a tone and brief audio interruption, and call information changes on the
phone screen.
Note that, unlike Barge, cBarge converts the call into a standard conference
call, allowing you to add new conference participants to the call. (To learn
more about conference features that you can use with cBarge, see the
“Making Conference Calls” section on page 26.)
When you hang up, the call remains a conference call (provided at least
three participants remain on the line).

Tips
• Barge and cBarge softkeys are not available for private calls.
• You cannot barge an encrypted call if the phone you are using is not configured for encryption.
When your barge attempt fails for this reason, your phone plays a fast busy tone. See the “Making
and Receiving Secure Calls” section on page 34.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.

32 78-15630-03
Preventing Others from Viewing or Joining a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging your calls (adding themselves to calls on the shared lines using the Barge or cBarge
feature).

If you want to... Then...

Prevent others from viewing or Enable Privacy by pressing the button labeled Private . When
barging any calls on a shared line Privacy is on, this icon appears next to the Privacy button
and the button illuminates amber .
Allow others to view or barge any Disable Privacy by pressing the button labeled Private . When
calls on a shared line Privacy is off, this icon appears next to the Privacy button
and the button appears unlit .

Tips
• If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual. However, you cannot add yourself to existing calls on the shared line, and the
barge softkeys will not be available to you.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines on your phone and Privacy is enabled, coworkers will not be able to view or barge
calls on any of your shared lines.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.

If you want to... Then...

Notify your system Press MCID. You will hear a special tone and see the message, “MCID
administrator about a successful” on your phone. The call remains active until you end the
suspicious or harassing call call.

Cisco IP Phone 7970 Series 33

Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might
support making and receiving secure calls.
Your phone is capable of supporting these types of calls:
• Authenticated call—The identities of all phones participating in the call have been verified.
• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)
within the Cisco IP network. Encrypted calls are also authenticated.
• Non-secure call—At least one of the participating phones or the connection does not support these
security features, or the phones cannot be verified.

If you want to... Then...

Check the security level of a call Look for a security icon in the top right corner of the call
activity area, next to the call duration timer:
Authenticated call
Encrypted call

Neither security icon appears if the call is non-secure.

Determine if secure calls can be Contact your system administrator.
made in your company

Note There are interactions, restrictions, and limitations that affect how security features work on
your phone. For more information, ask your system administrator.

34 78-15630-03
Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.

If you... Then...
Want to choose a priority (precedence) Contact your system administrator for a list of
level for an outgoing call corresponding precedence numbers for calls.
Want to make a priority (precedence) Enter the MLPP access number (provided by your system
call administrator) followed by the phone number.
Hear a special ring (faster than usual) You are receiving a priority (precedence) call. An MLPP icon
or special call waiting tone on your phone screen indicates the priority level of the call.
Want to view priority level of a call Look for an MLPP icon on your phone screen:
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive
Override call
Higher priority calls are displayed at the top of your call list.
If you do not see an MLPP icon, the priority level of the call
is normal (routine).
Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.
Hear a continuous tone interrupting You or the other party are receiving a call that must preempt
your call the current call. Hang up immediately to allow the higher
priority call to ring through.

Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

Cisco IP Phone 7970 Series 35

Using a Handset, Headset, and Speakerphone

The table below describes how to use these devices.

If you want to... Then...

Use the handset Lift it to go off-hook; replace it to go on-hook.
Use a headset Press to toggle headset mode on and off. (AutoAnswer users
should see the “Using AutoAnswer with a Headset or the
Speakerphone” section on page 37 for exceptions.)
You can use the headset in conjunction with all of the controls on
your phone, including and .
See the “Obtaining a Headset” section on page 36 for headset
purchasing information.
Use the speakerphone Press to toggle speakerphone mode on or off.
Many of the actions you can take to dial a number or answer a call
will automatically trigger speakerphone mode, assuming that the
handset is in its cradle and is not lit.
Switch to the headset or Press or , then hang up the handset.
speakerphone (from the
handset) during a call
Switch to the handset (from the Lift the handset (without pushing any buttons).
speakerphone or headset)
during a call

Tips
• See the “Connecting Your Phone” section on page 6 to locate the headset port.
• See the “Basic Call Handling” section on page 18 for detailed instructions about how to use the
handset, headset, and speakerphone to place, answer, end, and otherwise handle calls.

Obtaining a Headset
Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see
the “Headset Information” section on page 7 and go to the following URL: http://vxicorp.com/cisco

36 78-15630-03
Using AutoAnswer with a Headset or the Speakerphone
You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of
others. Your system administrator configures AutoAnswer to work with either your speakerphone or
headset. See the table below for details.

If you... Then...
Use AutoAnswer with a Keep headset mode active (in other words, keep illuminated) even
headset when you are not on a call. To keep headset mode active, press EndCall
to hang up (rather than pressing to end the call), then press NewCall
or Dial when placing new calls.
If your phone is set up to use AutoAnswer in headset mode, calls will be
answered automatically only if is lit. Otherwise, calls will ring
normally and you will need to manually answer them.
Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive (in other
speakerphone words, keep unlit).
If your phone is set up to use AutoAnswer in speakerphone mode, calls
will be answered automatically using the speakerphone only if the above
criteria are met. Otherwise, calls will ring normally and you will need to
manually answer them.

Cisco IP Phone 7970 Series 37

Customizing Phone Settings

You can personalize your Cisco IP Phone by adjusting settings, as described in the tables below. Keep
in mind a few tips when reviewing this information:
• Most settings are accessible on your phone, but a few are accessed online from your User Options
web pages. See the “Logging In to the User Options Web Pages” section on page 43 for more
information.
• If is not responsive, your system administrator might have disabled this button on your
phone. Ask your system administrator for more information.

Adjusting the Volume

The table below describes how to adjust and save volume levels on your phone.

If you want to... Then...

Adjust the volume Press during a call or after invoking a dial tone.
level for a call You can press Save to save this volume setting for future calls.
Note that volume settings for the handset, speakerphone, and headset must
be adjusted separately.
Adjust the volume Press while the handset is in the cradle and the headset and
level for the ringer speakerphone buttons are off. The new ringer volume is saved automatically.

38 78-15630-03
Customizing Rings and Message Indicators
You can customize the way your phone indicates an incoming call or a new voice mail message for
each of your lines. Customized ring sounds and other indicators can help you quickly differentiate
between multiple lines. For example, you can choose a chirping sound to indicate an incoming call on
Line 1 and a drumbeat to indicate an incoming call on Line 2.

If you want to... Then...

Change the ring sound Choose > User Preferences > Rings. Choose a phone line or the
default ring setting. Next, choose a ring type to play a sample of it.
When you find a ring sound that you want, press Select and Save. Press
Cancel to revert to the previously saved setting. Press Default to apply
the default ring setting to a selected phone line.
Change the ring pattern Log in to your User Options web pages, select your device, then choose
(flash-only, ring once, Change the Ring Settings for your phone from the main menu. Note
beep-only, etc.) that your system administrator might need to enable this option.
Change the way that the Log in to your User Options web pages, select your device, then choose
voice message light on your Change the Message Waiting Lamp policy... from the main menu.
handset works Typically, the default system policy tells your phone to “always light”
when you receive a new voice message.

Customizing the Touchscreen

You can adjust the touchscreen to fit your needs. See the table below.

If you want to... Then...

Change the touchscreen Choose > User Preferences > Brightness. To make adjustments,
brightness press Up, Down or . Then press Save. Press Cancel to revert
to the previously saved setting.
Adjust the touchscreen Choose > User Preferences > Viewing Angle. To make adjustments,
to accommodate your press Up, Down or . Then press Save. Press Cancel to revert
viewing angle to the previously saved setting.
Change the background Choose > User Preferences > Background Images. To view available
image images, use the touchscreen or Navigation button. Press Select to choose an
image. Press Preview if you want to see how the background will look and
Exit to return to the selection menu. Press Save to accept the image or press
Cancel to revert to the previously saved setting.
Change the language on Log in to your User Options web pages, select your device, then choose
your touchscreen Change the Locale... from the main menu.

Cisco IP Phone 7970 Series 39

Setting Up Speed Dial Features
Speed dial features allow you to press a button or enter an index code to place a call.
You can set up speed dialing for your phone in two ways:
• Speed dialing with a button—You can assign a speed dial number to any available programmable
button on your phone that has not already been configured as a line, feature, or service button.
• Speed dialing with an index code—Using the Abbreviated Dialing feature, you can enter an
assigned index number (1 to 99) rather than dialing the entire phone number.
Set up both types of speed dial features from your User Options web pages, as described in the table
below. (See the “Logging In to the User Options Web Pages” section on page 43 for more information
about your User Options pages.)

If you want to... Then...

Add speed dial numbers Log in to your User Options web pages, select your device, then choose
to phone buttons Add/Update Speed Dials from the main menu.
In the Speed Dial Settings on Phone section, enter a phone number and
label for each available speed dial button. Enter the number exactly as you
would dial it from your desk phone. For example, enter an access code such
as 9 or the area code, if necessary.
The label you enter appears next to the speed dial button on your
touchscreen.
Add speed dial numbers Log in to your User Options web pages, select your device, then choose
to use with Abbreviated Add/Update Speed Dials from the main menu.
Dialing In the Speed Dial Settings not associated with a phone button section, enter
a phone number and label for each available speed dial button. Enter the
number exactly as you would dial it from your desk phone. For example,
enter an access code such as 9 or the area code, if necessary.
Remove a speed dial Delete the phone number and label from either of the speed dial web pages.
number

Tips
• For details on making calls using either speed dial feature, see the “Placing a Call” section on
page 18.
• Your system administrator can assign speed dial buttons to your phone and restrict the number of
speed dial buttons that you can configure.

40 78-15630-03
Using Voice Messaging, Call Logs, and Directories

This section describes how you can use feature buttons to access voice messages, call logs, and
directories.

Accessing Voice Messages

Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information about this service, refer to the documentation that came with it. For
a general overview of voice message service features, refer to the table below.

If you want to... Then...

Set up and personalize Press and follow the voice instructions. If a menu appears on your
your voice message touchscreen, choose an appropriate menu item.
service
See if you have a new Look at your phone for the following indicators:
voice message • A steady red light on your handset. (This indicator can vary. See the
“Customizing Rings and Message Indicators” section on page 39.)
• A flashing envelope icon and text message on your touchscreen.
Listen to your voice Press . Depending on your voice message service, doing so either
messages or access the auto-dials the message service or provides a menu on your touchscreen.
voice messages menu
Send a call to your Press iDivert. The iDivert feature automatically transfers a call (including
voice message system a ringing or held call) to your voice message system. Callers will hear your
voice message greeting and can leave you a message.

Cisco IP Phone 7970 Series 41

Using Call Logs and Directories
Your phone maintains logs of your missed, placed, and received calls. You can use the Directories
button to access these records. You can also access a corporate directory (if available).

If you want to... Then...

View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each log can
store up to 100 records.
Dial from a call log Choose a listing and go off-hook. If you need to edit the number displayed in
the record (to add or to remove a prefix, for example), press EditDial
followed by << or >> to erase digits or move the cursor.
If you want to dial from a call log while on an active call, scroll to a call
record and press Dial. Then choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second and drops you from the
call. (Press Transfer again after dialing to complete the action.)
• Conference—Creates a conference call with all parties, including you.
(Press Confrn after dialing to complete the action.)
• End Call—Disconnects the first call and dials the second.
Erase your call logs Press , then press Clear. Doing so erases your Missed, Placed, and
Received call logs.
Dial from a corporate Choose > Corporate Directory (exact name can vary). Search for a
directory listing by entering letters with your keypad. (You can search using a partial
name.) To dial from a listing, press it, or scroll to it and go off-hook.
If you want to dial from a directory while on an active call, scroll to a listing
and press Dial. Then choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second and drops you from the
call. (Press Transfer again after dialing to complete the action.)
• Conference—Creates a conference call with all parties, including you.
(Press Confrn after dialing to complete the action.)
• End Call—Disconnects the first call and dials the second.

Note If the network shuts down or is reset, you might lose information in your call logs.

42 78-15630-03
Accessing Your User Options Web Pages

Because your Cisco IP Phone is a network device, it can share information with other network devices
in your company, including your computer and web-based services accessible using a web browser on
your computer.
You can establish phone services, and control settings and features from your computer using the
Cisco CallManager User Options web pages. Once you configure features and services on the web
pages, you can access them on your phone.
For example, you can set up speed dial buttons from your web pages, then access them on your phone.
This section describes how to access your User Options web pages and how to subscribe to phone
services. For more details about the features you can configure and the phone services to which you
can subscribe, refer to Customizing Your Cisco IP Phone on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Logging In to the User Options Web Pages

Procedure

Step 1 Obtain a User Options URL, user ID, and default password from your system administrator.
Step 2 Open a web browser on your computer and enter the URL (provided by your system
administrator) and log on.
Step 3 From the general menu, select your device type (phone model) in the “Select a device”
drop-down list.
After you make your selection, a context-sensitive menu appears with options appropriate for
your device type.

Tips for Navigating the User Options Pages

• Select your device from the menu page to see all of your options.
• Click Update to apply and save your changes.
• Click Return to the Menu to get back to the context-sensitive menu.
• Click Log Off to exit the User pages.

Cisco IP Phone 7970 Series 43

Subscribing to Phone Services
Before you can access subscription phone services on your phone, you need to subscribe to them by
using your computer to access the User Options web pages. (See the “Logging In to the User Options
Web Pages” section on page 43 for help logging in.)
Phone services can include:
• Web-based information, such as stock quotes, movie listings, and weather reports
• Network data, such as corporate calendars and searchable directories
• Phone features, such as My Fast Dials and a Personal Address Book
Refer to the following table for more information.

If you want to... Then do this after you log in and select your device type...
Subscribe to a service From the main menu, choose Configure your Cisco IP Phone Services. Select
a service from the “Available Services” drop-down list and click Continue.
Enter more information upon request (such as a zip code or PIN), then click
Subscribe.
Change or end From the main menu, choose Configure your Cisco IP Phone Services. Click
subscriptions a service in the “Your Subscribed Services” panel. Click Update after making
changes, or click Unsubscribe.
Add a service to a After subscribing to a service, choose Add/Update your Service URL Buttons
programmable from the main menu. For each available button, select a service from the
button drop-down list and enter a text description. Click Update after making
changes. Your system administrator determines how many programmable
buttons are available for services and might assign service buttons to your
phone.
Access a service on Press on your phone. Or, if you have added a service to a
your phone programmable button , press the button.
Learn how to use See Customizing Your Cisco IP Phone on the Web:
phone services http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

44 78-15630-03
Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific button and softkey templates
along with special services and features, if appropriate. The table below provides an overview of some
configuration options that you might want to discuss with your phone system administrator based on
your calling needs or work environment.

Note You can locate Phone Guides and other documents listed in this table from the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

If you... Then... For more information...

Need to handle Ask your system administrator to Talk to your system administrator or
more calls on your configure your line to support more phone support team.
phone line calls.
Need more than Ask your system administrator to Talk to your system administrator or
one phone line configure one or more additional phone support team.
directory numbers for you.
Need more speed First make sure that you are using all of See the:
dial buttons your currently available speed dial • “Setting Up Speed Dial
buttons. Features” section on page 40
If you need additional speed dial • “Subscribing to Phone Services”
buttons, try using Abbreviated Dialing section on page 44
or subscribing to the Fast Dial service.
• Cisco IP Phone 7914 Expansion
Another option is to attach the Module Phone Guide
Cisco IP Phone 7914 Expansion Module
to your phone.
Work with (or Consider using: See the:
work as) an • The Cisco IP Manager Assistant • “Using a Shared Line” section
administrative service on page 31
assistant
• a shared line • Cisco IP Manager Assistant
User Guide
Want to use one Request a shared line. This allows you to See the “Using a Shared Line”
extension for use one extension for your desk phone section on page 31.
several phones and lab phone, for example.

Cisco IP Phone 7970 Series 45

If you... Then... For more information...
Share phones or Consider using: Ask your system administrator
office space with • Call Park to store and retrieve calls about these features and see the:
co-workers without using the transfer feature • “Advanced Call Handling”
• Call Pickup to answer calls ringing section on page 29
on another phone • “Using a Shared Line” section
• a shared line to view or join on page 31
co-workers’ calls • “Using the Extension Mobility
• Cisco Extension Mobility to apply Service” section in the
your phone number and user profile document Customizing Your
to a shared Cisco IP Phone Cisco IP Phone on the Web

Answer calls Ask your system administrator to set up See the “Using AutoAnswer with a
frequently or the AutoAnswer feature for your phone. Headset or the Speakerphone”
handle calls on section on page 37.
someone’s behalf
Need to make Consider using Cisco VT Advantage, Contact your system administrator
video calls which enables you to make video calls for additional assistance and see the
using your Cisco IP Phone, your personal Cisco VT Advantage Quick Start
computer, and an external video camera. Guide and User Guide.
Want to Ask your system administrator about the See the “Using the Extension
temporarily apply Cisco Extension Mobility Service. Mobility Service” section in the
your phone document Customizing Your
number and Cisco IP Phone on the Web.
settings to a shared
Cisco IP Phone

46 78-15630-03
Troubleshooting Your Phone

This section tells you how to access information about your Cisco IP Phone and phone calls to help
your system administrator or technician diagnose problems with your phone.

If you are asked to... Then...

Access network Choose > Network Configuration and select the network
configuration data configuration item that you want to view.
Access status data Choose > Status and select the status item that you want to view.
Access phone model Choose > Model Information.
information

Note If is not responsive, your system administrator might have disabled this button on
your phone. Ask your system administrator for more information.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting
Tool (QRT) to troubleshoot performance problems. If QRT is enabled for your phone, you can use the
QRT softkey to submit information about problem phone calls to your system administrator. (You
might need to press the more softkey to display QRT.)
Depending on how your system administrator configured the Quality Reporting Tool for your phone,
you can use the QRT softkey to:
• Immediately report an audio problem on a current call
• Select a general problem from a list of categories and choose reason codes

Cisco IP Phone 7970 Series 47

Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and
download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-03A0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
d. The Cisco Limited Warranty and Software License page from the Information Packet appears.
e. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download
the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty

One (1) Year

48 78-15630-03
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.

Company product purchased from

Company telephone number
Product model number
Product serial number
Maintenance contract number

Cisco IP Phone 7970 Series 49

50 78-15630-03
Index

A CallBack 20
call-handling, advanced 29
abbreviated dialing 40 call-handling, basic 18
answering calls 22 calls
audio problems 47 answering 22
authenticated calls 34 compared to lines 13
AutoAnswer 37 conference features for 26
AutoDial 18 ending 23
forwarding 25
B handling multiple 15
holding and resuming 23
barge icons for 13
and privacy 33 maximum per line 13, 31
and shared lines 31 multiple parties on 26
using 32 muting 23
buttons, identifying 9 parking 29
placing 18
C prioritizing 35
redirecting while ringing 22, 30
call activity area, viewing 12 reporting problems with 47
call forwarding 25 secure 34
call logs selecting 14
dialing from 18 storing and retrieving 29
erasing 42 transferring 24
viewing and dialing from 42 viewing 12, 15
call park 29 cBarge, See barge
call pickup 30
call waiting 22

Cisco IP Phone 7970 Series 51

Cisco IP Phone F
adjusting height of 7
connecting 6 Fast Dial service
description of 9 dialing with 20
documentation for 2 subscribing to 44
feature configuration for 17, 45 feature buttons
illustration of 9 directories 11
online help for 17 help 11
registering 7 messages 11
securing handset rest 7 services 11
web-based services for 43 settings 11
conference calls feature menus 16
Meet-Me 26, 28 feature tabs 12
standard 26, 27 features, availability of 17, 45
corporate directory footstand
dialing from web page with 20 adjusting 7
using on phone 19 button for 10
forwarding calls, options for 25

D
G
dialing, options for 18
directories button 11 group call pickup 30
directory
dialing from web page with 20 H
using on phone 19, 42
display button 2, 11 handset
documentation, accessing 2 light strip 11
securing in cradle 7
using 36
E volume 38
encrypted calls 34 hanging up, options for 23
ending a call, options for 23 headset
extension numbers, viewing 12 answering calls with 22
button for 11

52 78-15630-03
 hanging up with 23 Meet-Me conferences 26, 28
mode 36 menus, using 16
placing calls with 20 messages
volume 38 indicator for 39, 41
headset performance, general 7 listening to 41
help button 11 messages button 11
help, using 17 missed calls, records of 42
hold MLPP, using 35
and switching calls 15 multiple calls, handling 15
and transferring 24 mute button 11
using 23 mute, using 23

I N

icons, for call states 13 navigation button 11

installing, Cisco IP Phone 6 network configuration data, locating 47

K O

keypad off-hook
description of 11 description of 14
entering text with 17 dialing 18
on-hook
description of 14
L
dialing 18
line buttons 10 online help, using 17
lines
description of 13
P
viewing 12
Personal Address Book (PAB)
dialing from 20
M
subscribing to 44
Malicious Call Identification (MCID), using 33

Cisco IP Phone 7970 Series 53

phone lines S
buttons for 10
description of 13 safety warnings 3
viewing 12 secure calls 34
phone tab 12 selecting calls 14
placed calls, records of 42 services button 11
placing calls, options for 18 services, subscribing to 44
pre-dial 14, 18 settings button 11
prioritizing calls 35 settings, customizing 38
privacy shared lines
and shared lines 31 and remote-in-use icon 31
using 33 description of 31
programmable buttons maximum calls on 31
description of 10 with barge 32
labels for 12 with privacy 33
softkey buttons
description of 11
Q labels for 12
speakerphone
QRT, using 47
answering calls with 22
button for 11
R hanging up with 23
mode 36
received calls, records of 42
placing calls with 18
redial 18
volume 38
remote-in-use icon for shared lines 31
speed dial
resume, using 23
buttons for 10
ringer
configuring 40
customizing 39
labels 12
indicator for 11
using 19
volume 38
status data, locating 47
status line, viewing 12
suspicious calls, tracing 33
switching calls 15

54 78-15630-03
T

TAPS 7
text, entering on phone 17
Tool for Auto-Registered Phones Support 7
touchscreen
adjusting contrast 39
changing language 39
choosing items 2, 16
cleaning 2
disabling/enabling 2
features of 12
waking 2
transferring, options for 24
troubleshooting 47

User Options web pages

accessing 43
and phone services 44

voice message indicator 41

voice message service 41
volume button 11
volume, adjusting 38

warnings, safety 3
WebDialer 20

Cisco IP Phone 7970 Series 55

56 78-15630-03
Cisco IP Phone 7970 Series 57
58 78-15630-03
Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Headquarters
Cisco Systems, Inc. Cisco Systems International BV Cisco Systems, Inc. Cisco Systems, Inc.
170 West Tasman Drive Haarlerbergpark 170 West Tasman Drive 168 Robinson Road
San Jose, CA 95134-1706 Haarlerbergweg 13-19 San Jose, CA 95134-1706 #28-01 Capital Tower
USA 1101 CH Amsterdam USA Singapore 068912
www.cisco.com The Netherlands www.cisco.com www.cisco.com
Tel: 408 526-4000 www-europe.cisco.com Tel: 408 526-7660 Tel: +65 6317 7777
800 553-NETS (6387) Tel: 31 0 20 357 1000 Fax: 408 527-0883 Fax: +65 6317 7799
Fax: 408 526-4100 Fax: 31 0 20 357 1100

Cisco Systems has more than 200 offices in the following countries. Addresses, phone numbers, and fax numbers are listed on the
Cisco Website at www.cisco.com/go/offices
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trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0502R)
© 2005 Cisco Systems, Inc. All rights reserved.

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