Wellness Massage (Q2-Module 2)

TECHNOLOGY AND LIVELIHOOD EDUCATION
HOME ECONOMICS
WELLNESS MASSAGE
QUARTER 2
Provide Pre-Service to Wellness Massage Clients
MODULE 2
Receive Clients
Prepared by:
LESSON 2
ROWENA S. HISOLER
RECEIVE CLIENTS
Teacher III
KNOW
LESSON 3
Ethics refers to the standards and conduct of an individual or professional

group. Massage therapists must undergo a course of reputable training to enable them
to acquire the understanding and skills necessary to carry out safe and effective
treatment. In addition, they must consider their standard of behavior in relation to
colleagues, clients and the general public.
A high standard of professional conduct will gain the confidence of clients and
establish an excellent reputation, which is the basis for success. Abide by the following
code of practices:
1. Look professional. Be clean, neat and tidy.

2. Be punctual. Keep appointments; do not cancel at the last minute. Always be
on time for work.
3. Be discreet and refrain from gossip. Remember that clients often confide
personal problems during consultation. These facts and all personal details must be
treated with the utmost confidentiality. Do not repeat information or gossip to
colleagues or others
4. Be loyal to your employer and colleagues. Create a friendly working
relationship with all.
5. Be honest and reliable. This will gain the trust of others and establish a high
reputation.
6. Do not make false claims for treatments. Explain the benefits fairly. Be honest
when advertising.
7. Speak correctly and politely to everyone. Do not use improper language.
Consider the manner in which you answer or speak on the telephone. Be competent,
helpful and pleasant.
8. Be polite and courteous at all times. There will be difficult clients to deal with
– learn to handle tricky situations with tact and diplomacy.
9. Know and abide by legal requirements and local authority by-laws, rules and
regulations for conducting your business.
10. Keep up to date with new theories, techniques and treatments.
11. Attend courses on regular basis and keep in touch with other professionals in
your field.
12. Always practice the highest standards of personal and salon hygiene.
Professional Conduct, Ethics and Preparation

Do your utmost to deliver the most effective treatment suited to the needs of
the client. Organize yourself and your business to ensure a smooth running, efficient
service for the benefit of all concerned.
Communication Process It is defines as simply the exchange of messages by

human beings. It is the transmission of ideas from the sender to the receiver through
channels. Communication is not complete if there is no feedback or response from the
receiver back to the sender.
Segments in the Communication Process.

The exchange of feelings and attitude in the communication process is known as
interpersonal communication. - As the communication process continues, it becomes a
communication cycle.
Is Your Reception Desk Properly

Receiving New Clients?
Every time someone visits their eye doctor, dentist, or veterinarian, the very first
encounter they will have with your office is with the reception area and staff. Often,
clients will spend just as much or even more time in the waiting area as with their
healthcare professional. However, these areas can often go overlooked by busy practice
owners or practitioners who focus on the service being provided.
https://doctormultimedia.com/reception-desk-properly-receiving-new-clients/
In this article, we are going to provide you with a few key points that can help
you ensure your reception area and staff are set up for success, and that your clients
have an enjoyable experience in every area of your spa or salon.
1. Create an Amazing First Impression
First impressions are lasting ones, so one of the primary goals of your reception staff
should include delivering a great experience to your new clientele.
Make sure that clients walking in the door are acknowledged and assisted in a timely
fashion. Reception staff should smile, make eye contact, and either help your visitors
immediately or ask them to wait a few minutes until they have the time to greet them
properly.
New clients will usually have questions relating to care, billing, promos, and
scheduling. Train your staff to notate and accurately relay any information that a new
client may request. The last thing you want is for your reception staff to appear clueless
or disorganized, which can make a new client uneasy with choosing your service.
When your business earns a new client’s trust, you can expect them to become a
repeat client, or to recommend your service to their friends and family who may be in
need of your services. A great first impression can turn into “word of mouth marketing”
one of many excellent methods to grow your client base.
2. Create an Inviting Space

There are a variety of ways in which a waiting area can be designed based upon the
amount of available space. There are a few good rules to stick to – whether you have a
smaller or more spacious area.
 Seating
While you want to design your practice processes so that you can service clients
with a quick turnaround time, sometimes people just have to wait. When clients
may have to spend longer than a few minutes waiting, we recommend providing
a comfortable seating area. Include a few low tables with magazines so that
individuals can put their belongings down in their immediate line of eyesight.
 Entertainment and Media

It is becoming more common for small healthcare practices to include a
television with a video streaming service or a music streaming service in the
waiting area. If you decide to incorporate a TV into your reception area, make
sure that the content is suitable for all ages. G rated motion pictures, nature
documentaries, sports channels, and news stations are all safe choices for your
clients’ entertainment. Other businesses opt to provide business specific
education videos – for example a dental office may choose to display videos that
discuss optimal oral health care.
3. Listen to Feedback
When you consider the elements that make your practice successful, listen to your
clients. The success of your business always depends upon how your clients (and
prospective new clients) perceive your business.
While you may think the way that your staff engages with your clients or the way
that your organization is structured is working, there may room for growth.
There are a variety of ways to collect your clients’ opinions. E-mail surveys to
patients after their visit, include physical surveys in the reception area – either paper
forms on clipboards or virtual forms on tablets, or simply ask your patients at some
point before or after your service how their experience was. The feedback from your
patients may help you improve anything you may be overlooking.
4. Maintain Regular Staff Trainings

One of the most effective recommendations that we can provide is to schedule
routine trainings. Some of the largest and most successful corporations do this, and it’s
for a good reason. People forget things and systems have a tendency to denigrate over
time. By creating a training routine, your entire staff will also have fresh and relevant
information to draw upon when assisting patients and their family members.
A well-trained reception staff will make a patient confident in your services.

Whether it is an emergency or a simple check-up, you always want to make sure that
your clients feel they can implicitly trust your staff.
According to this Monster.com article, three important qualities that a great

healthcare team should exercise include attentiveness, great attitudes, and the know-
how to resolve issues that unhappy clients may have. If you train your team to always
have those three qualities in mind, not only will it benefit the new clients, but also the
overall work environment and culture that your team exudes on a daily basis .
Process
TASK 1: FILL IN THE BLANKS with the correct word/s to complete the sentences.
1. A high standard of professional conduct will gain the confidence of clients and
establish an __________, which is the basis for success.
2. Do your utmost to deliver the most ________ suited to the needs of the client
3. Speak correctly and politely to everyone. Do not use ________.
4. Communication is not complete if there is no ______ or response from the
receiver back to the sender.
5. Be discreet and refrain from gossip. Remember that clients often confide ______
during consultation.
6. The exchange of feelings and attitude in the communication process is known as
____________.
7. First impressions are lasting ones, so one of the primary goals of your reception
staff should include delivering a ________to your new clientele.
8. A __________ staff will make a patient confident in your services.
9. Often, clients will spend just as much or even more time in the ______ as with
their healthcare professional.
10. As the communication process continues, it becomes a ________.
Reflect and Understand
TASK 2. Answer the following questions.
1. What are the qualities of a well-trained reception staff?
2. Give some ways on how to collect clients’ opinions.
3. Why is it important to include Entertainment and Media in the Waiting Area of

a Spa?
4. In facing clients, you need to” Look professional. Clean, neat and tidy”. Explain.
5. Enumerate the important characteristics of a great healthcare team.

Transfer
TASK 3: What can you see in the following Components of a Spa Facility?
DRAW OR CUT and PASTE PICTUREs from old Magazines and paste them in its
corresponding box.
RECEPTION DESK and WAITING AREA
RESERVATIONS and SCHEDULING

Wellness Massage (Q2-Module 2)

Uploaded by

Copyright:

Available Formats

Wellness Massage (Q2-Module 2)

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Wellness Massage (Q2-Module 2)

Uploaded by

Copyright:

Available Formats

What are the standards of conduct for massage therapists?

What are the standards of conduct for massage therapists?

What are the steps in the communication process?

What are the steps in the communication process?

TECHNOLOGY AND LIVELIHOOD EDUCATION

Ethics refers to the standards and conduct of an individual or professional

1. Look professional. Be clean, neat and tidy.

Professional Conduct, Ethics and Preparation

Communication Process It is defines as simply the exchange of messages by

Segments in the Communication Process.

Is Your Reception Desk Properly

2. Create an Inviting Space

 Entertainment and Media

4. Maintain Regular Staff Trainings

A well-trained reception staff will make a patient confident in your services.

According to this Monster.com article, three important qualities that a great

Reflect and Understand

TASK 2. Answer the following questions.

1. What are the qualities of a well-trained reception staff?

2. Give some ways on how to collect clients’ opinions.

3. Why is it important to include Entertainment and Media in the Waiting Area of

5. Enumerate the important characteristics of a great healthcare team.

RECEPTION DESK and WAITING AREA

RESERVATIONS and SCHEDULING

You might also like