A Quick Guide to

Payments
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Payment Options and Facilities
Initial and Renewal Payments: Cash Basis
Over-the-Counter

 Merchant Partners – go to any branch of the following payment centers

 ECPAY (see list of merchants in the Appendix section)
 LBC (except branches inside SM and Sta. Lucia malls)
 Remitbox Collect (MLhuillier, PrimeAsia, Gemmary)
 ATM: Bancnet machines accept any member bank for payment of AXA premiums

 Banks
IMPORTANT NOTE:
 Metrobank (use the green bills payment slip) Cash and checks should be directly
deposited to the bank.
 BDO (orange slip)
Post-dated checks, however, should be
 PNB (blue bills payment slip) submitted to any AXA branch. PDCs are for
 PSBank (green slip) renewal premiums only.

 BPI (blue deposit/payment slip)

 Landbank (blue ONCOLL payment slip)
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Initial and Renewal Payments: Cash Basis
Internet and Mobile Banking

Link Remarks

myAXA (for registered myAXA https://www.axa.com.ph/myaxa/login Accepts debit and credit cards
users) (Visa and Mastercard)

Corporate Website https://click.axa.com.ph/onlinepayment2/index.aspx No login required; accepts debit

and credit cards (Visa and
Mastercard)
Metrobankdirect https://personal.metrobankdirect.com/RetailInternetP
ortal/

PSBank Remote Banking https://www.psbank.com.ph/#

BPI Express Online https://secure1.bpiexpressonline.com/AuthFiles/login.

aspx?URL=/direct_signin.htm

Chinabank Online http://www.chinabank.ph/personal.aspx

PNB Personal Internet Banking https://portal.pnb.com.ph/mib/login.do?app=PN

BancNet Online https://www.bancnetonline.com/BancnetWeb/login.d

o
BDO Online Banking https://online.bdo.com.ph/sso/login?josso_back_to=
4 https://online.bdo.com.ph/sso/josso_security_check
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Initial and Renewal Payments: Credit Card

 The following AXA branches accept manual credit card charging for peso-denominated policies
Dagupan Urdaneta Ortigas-Taipan Cebu Business Park

Dau Cagayan de Oro Quezon Avenue Cebu RSC

Lipa Davao AXA Center Iloilo

Naga General Santos Wellington Mandaue

Tarlac Iligan Bacolod Tacloban

Tagbilaran

 Visa, Mastercard, JCB, UPI, and BancNet are accepted for walk-in and MOTO transactions

 Payment Services at the Home Office also facilitates MOTO transactions for dollar-denominated policies

 For key-in transactions, please ensure that the issuing bank allows the card for this type of transaction

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Initial and Renewal Payments: Funds Transfer
 Charges should be assumed by the policy owner, payor, or account owner

 FT charge, which varies from bank to bank; and

 Receiving bank charge*, which should be included in the total amount to be paid or transferred

Dollar-Denominated Policy Peso-Denominated Policy

Account Name AXA Philippines

Account Number 514-2-514-00088-8 514-3-514-02880-0

Account Type Savings

Branch MBTC Skyland Plaza, G/F Skyland Plaza Condominium, Sen. Gil Puyat Ave., Makati City
1200

Swift Code MBTCPHMM

 If the receiving bank charge is not included in the total paid amount, this will result to a premium shortfall and will not
be posted as premium payment, thereby might cause policy to lapse or system to take auto-action (account value to
premium or Automatic Premium Loan).
*USD2.50 for amounts less than USD20,000
*USD5.00 for amounts equal to USD20,000 and above

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Renewal Payments: Auto-Pay

 For monthly payment mode, payment method should be ADA, Credit Card, or PDC

 Debit date for policies enrolled in ADA or Credit Card is every 5th for effective dates 1-15 and every 20th for
effective dates 16-28. If the 5th or the 20th falls on a weekend or a holiday, debit will be made on the next
banking or working day.

 If debit is unsuccessful at first attempt, AXA will perform two re-billing attempts within 7 and 14 days,
respectively.

Credit Card Requirements ADA Requirements

Completed and signed CCPA form Completed and signed ADA form of the
depository bank
Compliance requirements if a qualified third-party payor (see Guidelines)
Right click and choose
Open Hyperlink

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Renewal Payments: Auto-Pay
ADA Facilities and Enrolment
#Digits of
Bank Account No. Instructions
Metrobank 13

BPI 10
The accountholder completes and signs the ADA form of the specific bank and submits to
BDO 12 the AXA Service Center. Compliance requirements, when applicable, should be submitted
along with the form.
Chinabank 10 or 12

PNB 10 or 12

The accountholder completes and signs the form in duplicate, goes to the depository
Landbank 10 branch, has the information validated and approved, and submits the validated duplicate
copy to AXA Service Center. The branch keeps the other copy.

PSBank 12 NOTE: For PSBank, ADA enrolment and billing is handled or processed by the bank. AXA
only keeps a copy of the ADA form and tags the policy under auto-pay.

Reminders
 The signature of the accountholder should be updated or match the signature in the bank’s signature card

 Ensure completeness of the account number

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Renewal Payments: Post-Dated Check

 Payable to any of the following acceptable names

Philippine AXA Life Insurance Corporation Philippine AXA Life Insurance

AXA Philippines AXA Life

Philippine AXA Life AXA Life Insurance Philippines

Philippine AXA AXA

AXA Life Philippines

 Date of the check should be the policy due date

Number of checks required:
 The policy number is indicated on the reverse side of the check Monthly = 11
Quarterly = 3
Semi-Annual = 1

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2
Guidelines
General Guidelines

 Always use the assigned policy number when making payments.

 Except for My Ambition, credit card is not allowed for single-pay policies, advance payments, loan
payments, and non-policy related payments.

 Multiple swipe/key-in for credit card is not accepted for single payment transactions.

 Requests for ADA/Credit Card cancellation should be received 30 days before the next billing schedule.

 For PDC pull-out requests, a letter signed by the PO should be received by the PS team, at least three (3)
banking days for local checks and five (5) banking days for regional checks, prior to the check maturity date.
It is important that the mailing or pick-up instructions are mentioned in the letter of request.

 If the policy payment mode is monthly, a replacement payment method is required.

 Cash and check payments are no longer accepted at any AXA branch and should, therefore, be deposited
directly to the bank.

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General Guidelines

 The SLA for payment posting is one (1) day for New Business, and three (3) days for renewal payments.

 Payment posting will proceed if the agent is auto-terminated (status T5) or has resigned (status T1).

 In case of an overpayment, the excess amount will be automatically applied as Future Premium Deposit
(FPD), unless instructed otherwise.

 Transactions which are not in accordance with the guidelines will not be posted and will be returned to the
payor on record or the source account.

 For check refunds, a valid government-issued proof of identification is required prior to processing, if an ID is
not available on file or if the payor is a non-qualified third-party. For fund transfers, a direct credit form may
be required if AXA does not have a clear copy of the bank account number used for payment.

 Refunds for non-MBTC accounts are subject to bank charges, which shall be assumed by the client.

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Third-Party Payments, including ITF Accounts

 A PROOF of IDENTIFICATION in accordance with the list of acceptable documents according to the AML-CTF Manual is
required in ALL instances to establish the identity of the payor and account owner.

Immediate Family Member Sole Proprietorship Corporate Accounts

Relation to PO: spouse, parent, sibling, Relation to PO: PO is the business and Relation to PO: company or corporation
child bank account owner is the policy owner
Requirements: Requirement: Requirements:
- Proof of filiation (birth certificate, - DTI Registration or Certificate - Articles of Incorporation
marriage certificate, court order) if no - General Information Sheet
record on file *Can also be used for third-party - Board Resolution or Secretary’s
- Valid ID of the accountholder payment as immediate family Certificate
- Other ad hoc documents that may be
required by AXA

 In-Trust For (ITF) accounts, including bank accounts owned by a minor, are not accepted for payment of premiums.

 With respect to this guideline, the Market Conduct Guideline allows agents to pay for the policy premiums of their
immediate family members.

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3
Appendix
ECPAY Channels

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Thank you