Scribd Logo
Upload

Welcome to Scribd!

  • 9 views

    EX Telephoning

    Uploaded by

    adi

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    EX Telephoning

    Uploaded by

    adi
    9 views2 pages

    Original Title

    EX Telephoning-converted

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    9 views2 pages

    EX Telephoning

    Uploaded by

    adi

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Name :

    NIM & Major :

    EX Telephoning 1

    Put in the appropiate words in the blanks.

    Ratna : Joane’s boutique, good morning. (1.)……. You

    Bobby :Good (2.)…….., Ratna. This is Bobby from Son&Son. Can I talk to Joane, please?

    Bobby : Can you ask her to call me back once she‘s at the office?

    Ratna : (3.) …….. Your office number?

    Nadia : Good morning. Nadia’s (4.) ……

    Jeffrey : Good morning Nadia. This is Jeffrey. I need to talk about the presentation for
    Friday.

    Ratna : Good morning. This is Ratna. Can I help you?

    Bobby : Good morning, Ratna.

    Can you put me (5) …..to Joane?

    Ratna : May I know, who’s (6) ….. please?

    Bobby : It’s Bobby from Son&Son.

    Desta : Good morning. This is Desta. I need to talk to talk to the service manager.

    Nadia : Hold on Mr Desta. I’ll (7) …. You (8) ….

    Nadia : Global service, good morning. Can I help you?

    Jeffrey : I called Mr Hamada this morning. It looked like his cell phone was off. Can I (9)
    ....... a message for him?

    EX. Telephoning 2

    Choose the appopriate response for each stimulus below.

    1. Good morning. Can I help you?


    2. I nned to talk to the service manager.
    3. May I know who’s calling please.
    4. Have a nice day.
    5. Mr Hammada is not in today.

    Chose the answer from below!


    a. Can I eave a message for him?
    b. It’s Bobby from Son&Son.
    c. Hold on please. I’ll put you through.
    d. To you, too
    e. Yes. I need to talk to the service Manager.

    EX Telephoning 3

    What do you say when you want:

    1. To talk to creative Manager.


    2. To say goodbye
    3. To leave a message.
    4. To ask if the caller can wait
    5. To connect the caller’s call.

    Choose the answer from below!

    a. I’ll put you through.


    b. Thank you, see you then.
    c. I’d like to talk to the Creative Manager.
    d. Can I leave a message?
    e. Hold on, please.

    You might also like