User Manual: Portable Electric Scooter
User Manual: Portable Electric Scooter
User Manual: Portable Electric Scooter
1. STANDARD INSTRUCTIONS 4
3. BOX CONTENT 8
4. MAIN PARTS 9
7. OPERATING INSTRUCTIONS 12
8. RIDING OPERATION 16
9. WARNINGS 18
13. TROUBLESHOOTING 22
2
THANKS FOR CHOOSING THE E-TWOW PORTABLE ELECTRIC SCOOTER
EN
Thank you for choosing the E-TWOW portable electric scooter (hereinafter referred
to as scooter). The scooter is a recreational vehicle that allows you to travel in an
efficient, fun, economic and ecologic manner.
3
1. STANDARD INSTRUCTIONS
The scooter is a two-wheeled vehicle, designed for adults over the age of 18. It
can support a maximum weight of 100 kg. For a safe operation, we recommend a
minimum weight of 50 kg. The scooter is sold fully assembled and it comes with a
dedicated charger.
The operating instructions found in this manual are valid for all E-TWOW scooters.
The manual comes with a separate Specification Sheet where you can see the par-
ticular features of each scooter model.
This manual includes basic operational instructions for the scooter. It cannot cov-
er all situations where injury or death may occur. THE USERS MUST USE GOOD
JUDGMENT AND COMMON SENSE TO DETECT AND AVOID THE HAZARDS AND
DANGERS that they may encounter when riding the scooter. By using the scooter,
you accept the inherent risks of operating it.
Before using the scooter, carefully read all the instructions in this manual. Pay par-
ticular attention to the “SAFETY INSTRUCTIONS” chapter. Please keep this manual
for future reference.
Your scooter came with a warranty certificate at the time of purchase. To obtain repair
or a replacement under this warranty you must ensure the retailer or online store
where the scooter was purchased has indicated the location and date of purchase
on the warranty certificate. You must also include a copy of the certificate you mailed
in with your scooter when you mail or present your scooter for repair or replacement
Please request a warranty certificate from your reseller if one hasn’t been offered!
For any warranty related issues please contact the company where you purchased
the scooter from or contact us directly at [email protected].
4
2. BEFORE USE / SAFETY INSTRUCTIONS
EN
To safely ride the scooter and to avoid accidents, collisions or loss of control, please
carefully read the following instructions. The use of the scooter in violation of the
warnings and instructions found in this manual is at your own risk and E-TWOW is
relieved of any liability regarding any damages caused by inappropriate use of the
scooter.
The warnings and instructions found in this manual are marked with different sym-
bols. Please read and understand the meaning of each symbol:
Attention!
Check local laws and regulation to see where you can legally use the scooter. Respect
all applicable laws in your country for pedestrians and vehicles. Where there are no
regulations, follow the safety instructions in this manual.
E-TWOW assumes no liability for any damages, accidents or legal disputes resulting
from non-compliance with local laws or safety guidelines in this manual.
• Always inspect the scooter prior to use. Properly inspecting and maintaining
your scooter can reduce the risk of injury.
• The scooter can support a maximum load of 100 kg.
• Always wear a safety helmet and other protective equipment when riding
the scooter. Use an approved bicycle or skateboard helmet that fits properly with the
chin strap in place and protects the back of your head. Local legislations may require
riders of two-wheeled vehicles to wear a helmet and other protective gear.
• When you ride the scooter for the first time, make sure to first practice in a
wide area, where there are no children, pedestrians, pets or other vehicles. You should
only ride in public spaces, once you have mastered the scooter riding techniques.
• The scooters are sold with the speed limited according to the legal regulations.
Any modification made by the users, the resellers/ dealers/distributors is done on
their own account, and E-TWOW assumes no legal responsibility in these cases.
We recommend a maximum speed of 25 km/h. For your own safety, please limit the
speed to 20 km/h. Avoid using the scooter at night. If you must ride the scooter at
night, limit the speed to 12 km/h or less, turn on the headlight and wear reflective
riding equipment.
• The scooter should only be charged in temperatures ranging from 0 to 40
degree Celsius, and it should only be used (discharged) in temperatures ranging from
-10 to 60 degrees Celsius.
• Slow down or get off the scooter when riding in poor road conditions. Don’t
ride the scooter on ice or other types of slippery terrain surfaces.
• Adjust the handlebar to the right height, to ensure a safe riding experience.
5
• To avoid damaging the scooter’s electrical parts, please do not immerse the
scooter in water with the depth of more than 4 cm, and don’t wash it with water
under pressure (for more information, please read the Cleaning and Maintenance
chapter).
• For your own safety and in order to protect the scooter, please don’t ride the
scooter in bad weather such as heavy rain or snow.
• Make sure that the voltage indicated on the charger is the same as that of
the power supply. Furthermore, avoid connecting other devices in the same outlet as
the scooter’s charger, to prevent overheating. If you must plug several power plugs
into the socket, make sure that the total power doesn’t exceed rated power of the
household outlet. Immediately interrupt the scooter’s charging operation in the un-
likely event that it is not working properly.
WARNING!
This scooter can be used by children above the age of 10 years and by per-
sons with reduced physical, sensory or mental capabilities or lack of experience and
knowledge, as long as the scooter’s speed has been limited to 6 km/h and if they
have been given supervision or instruction concerning use of the scooter in a safe
way and understand the hazards involved with using the scooter.
WARNING! Risk of Fire- No User Serviceable Parts: User unauthorized in-
tervention in the battery compartment is at risk of fire.
Restrictions!
• For safety reasons, please do not carry two adults at the same time, and
don’t carry children or pets on the scooter.
• Never ride the scooter barefoot or in open-toed shoes or high-heels.
• Children shall not play with the scooter.
• Cleaning and maintenance should only be done by the user and they should
never be done by unattended children.
• Don’t clean the scooter when it is connected to the power supply. For your
own safety and to avoid damaging the scooter, follow the instructions from the
“CLEANING AND MAINTENANCE” chapter.
• Do not ride the scooter on public roads or on roads assimilated to public
roads, traffic lanes or unsafe roads, and do not violate legal regulations.
• Do not make any dangerous actions when riding and never ride with one
hand only. Keep your feet on the scooter.
• Do not attempt to ride the scooter up and down stairs with steps that are
taller than 3 cm, it may overturn causing injuries and/or damages to the rider and/or
scooter.
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• Don’t allow babies or children to play with the scooter’s plastic wrappings
EN
(they may cause suffocation)
• Do not connect or disconnect the charger with wet hands.
• Do not disassemble, repair or modify the scooter. The scooter does not con-
tain fuses or light bulbs that can be replaced by the user. Any repairs or modifica tions
shall only be made by authorized service personnel.
• Do not leave the scooter and the charger in the reach of children under 8
years of age.
• Don’t ride the scooter if you have previously consumed alcohol.
• Don’t use the phone or other similar devices while riding the scooter.
• Don’t modify the scooter using parts from other producers, as these parts
may not be compatible with the original parts. The scooter has been designed ac-
cording to the E-TWOW standards. Any necessary repair should only be made with
original and approved parts. Any modification made to the scooter will void the war-
ranty.
• Do not use excessive force on the scooter’s parts to avoid any malfunctions
or deformations.
• Do not use the scooter at elevations greater than 2000 m above sea level.
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3. BOX CONTENT
When opening the box, make sure it contains the fully assembled scooter, along with
the charger and the user manual. Check that all the components are present and in
good condition. If you are missing any components, contact your dealer or your near-
est service center. Please keep the box and the packing materials in case you need
them to transport your scooter in the future.
SCOOTER
CHARGER
USER MANUAL
8
4. MAIN PARTS
EN
9
5. SCOOTER PARTS DIAGRAM
1. Acceleration lever
2. Power button
3. Settings button
6. Handlebar
7. Controller
8. Folding bar
9. Front fender
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6. FOLDING, UNFOLDING AND ADJUSTING THE HANDLEBAR HEIGHT
EN
(a) (b (c)
Folding steps
• To fold the scooter start by adjusting the handlebar’s height to the minimum.
Do this by opening the lock lever as shown in figures (a) and (b).
• Next, press down on the display as shown in figure (d), while also pushing
the height button, as shown in figure (c), to lower the handlebar’s height. Push the
lock lever back into lock position.
• Next, press the folding buttons while also while pulling sideways the handle-
bar grips as shown in figure (e) and then fold them downwards.
• Next, press the folding lever in the direction of the arrows, while slightly push-
ing the handlebar forward, as shown in figures (f) and (g)
• Continue folding the scooter until the folding hook enters the opening located
on the rear brake, as shown in figure (h).
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(g) (h)
Unfolding steps
• Press the rear fender to release the folding hook from the opening located on
the rear brake. Then, lift the handlebar until it reaches its normal position. You should
hear a click when the locking bolt comes into place.
• Raise the two handles of the handlebar until they align into the normal posi-
tion.
• Push the lock lever as shown in figures (a) and (b). Next press the button
shown in figure (c) and lift the handlebar to the desired height, securing the height
button in one of the two holes. Close the lock lever and make sure to always keep it
secured and tightly closed.
7. OPERATING INSTRUCTIONS
ON/OFF
Press the switch for 3 sec, and the display will light up, indicating that the power is
on. Press for 3 seconds if you want to turn it off. The scooter will turn off if you don’t
use it for more than 3 minutes.
Speed control
Press the acceleration lever with the right thumb to control the speed (1-30 km/h)
Braking system
The scooter features a dual braking system: an electromagnetic brake on the front
wheel and a mechanical brake on the rear wheel. The electromagnetic brake is ac-
tivated by pressing the electromagnetic brake lever with the left thumb . The harder
you press, the greater the braking force will be. The mechanical brake is activated by
pressing the rear fender. If you need to make an emergency brake, use both brakes.
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Horn
EN
If you turn on the power, the scooter will emit a warning sound when you press on
the horn button.
Lights
Press the On/Off light button when necessary. The display will show a symbol that
indicates that the lights are on (both the LED headlight and the rear stop light). Press
again when you no longer need the lights to turn them off.
If the lights are off, the rear stop light will only turn on when braking.
1. Headlight icon
2. Speed
3. Battery
4. Temperature
5. Displays the total mileage or cur-
rent trip distance
6. Trip total (ODO) or total mileage
from last trip (TRIP)
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Menu for speed limit
To set up a speed limit, please follow the
steps detailed below:
• Turn off the scooter
• Press and hold the electromag-
netic brake lever with your left thumb.
Keep it pressed during the entire op-
eration
• Turn on the scooter. The dis-
play will show the L1 option. L1 = Limits the speed at 6 km/h
• To set the desired speed lim- L2 = Limits the speed at 20 km/h
it, press the light button successively to L3 = Limits the speed at 25 km/h
navigate the L1-L2 -L3 -L4 options L4 = Removes all speed limits
• To set your desired option,
press the (S) button *Certain speed limit options may not
• To end this operation, release be available if the scooter has a facto-
the electromagnetic brake and turn on ry speed limit to comply with a country’s
the scooter. legislation.
The Cruise control - P2 function—This function allows the user to set and maintain a
constant speed for the scooter, without having to constantly press on the acceleration
lever. To activate the Cruise Control Function you must press the acceleration lever
and maintain a constant speed for 5 seconds. Then you can release the acceleration
lever and the scooter will continue to move at the set speed. You can easily deac-
tivate this function by pressing the acceleration lever or the electromagnetic brake
lever. The cruise control function is not automatically set. It needs to be set manually
from the central control unit. The P2 function is not available for the GT scooter.
The Sport - P3 function- (this function is only available on certain models) The sport
function eliminates the factory speed limitation, offering a higher speed and a higher
engine torque. The Sport function is not automatically set. It needs to be set manually
from the central control unit. The P3 function is not available for the GT scooter.
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WARNING!
EN
To avoid dangerous situations, we recommend that you only use this function for
climbing ramps, or that you only use it on specially arranged tracks.
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8. RIDING OPERATION
GETTING READY
WARNING!
When you accelerate suddenly, you risk losing balance due to inertia. A progressive
acceleration and a moderate speed will help you maneuver the scooter more easily.
16
EN
To slow down, release the accelera-
tion lever. Press the electromagnetic
brake lever for normal braking situa-
tions. If you need to make an emer-
gency brake, if you have a high speed
or if you are riding downhill, use both
the electromagnetic brake and the
rear mechanical brake.
Braking instructions
Electromagnetic brake: Press the electromagnetic brake lever with the left thumb to
activate the electromagnetic brake. The harder you press, the stronger the braking
force will be. When you activate the brake, the rear stop light will turn on. If the lights
are already on, the rear stop light will double its luminous intensity when you push
the brake lever.
WARNING!
When braking rapidly, you risk serious injuries as you will lose traction and you might
fall. Try to maintain a moderate speed and be on the lookout for potential hazards
17
9. WARNINGS
Failure to follow the following instructions could cause serious injuries.
Slow down when riding over DO NOT take your hands off
speedbumps, thresholds or other ter- the handle-bar
rain bumps.
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EN
The scooter is meant for one rider only. DO NOT carry other adults, children
or pets on the scooter.
Do not attempt to ride the scooter up and down stairs with steps that are taller
than 3 cm and don’t jump over obstacles.
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10. BATTERY AND CHARGER
Each scooter is equipped with a battery and a charger. Please do not use batteries or
chargers from other manufacturers, as the scooter, the battery, or the charger may be
damaged. In this case, our company will not be responsible for the damages. Further-
more, each model has a dedicated charger, as detailed in the product specification
sheet. Please do not use a charger from another model!
The battery
On the scooter’s first use, the battery should be fully charged. A new battery requires
at least 3 charging cycles to become fully functional. The battery can be charged
at any level, but you should try to keep it fully charged as much as possible. Avoid
travelling with a battery level below 50%, to make sure you have enough power for
the return trip.
WARNING!
For the purposes of recharging the battery, only use the charger that came with
your scooter.
When you do not use the scooter for extended periods of time, please charge the
battery every three months to keep it in optimal operating conditions and to extend
its life.
This unit contains batteries that can only be replaced by qualified personnel The
battery must be removed from the scooter before it is scrapped; The scooter must be
disconnected from the supply mains when removing the battery; The battery is to be
disposed of safely
Charger
The scooter comes with a dedicated charger that has a charging protection func-
tion: when the battery is 100% charged, the charger will automatically stop charging.
Diving, collisions and other abnormal factors will damage the charger, which is not
covered by the warranty.
Charging instructions
First connect the charger to the socket, then open the rubber charging port cover
and insert the charger’s plug into the scooter’s charging port. Note: The scooter is
charging when the power light is red and the power light turns green when the battery
is fully charged.
Close the charging port cover when not charging the scooter. Be careful not to use the
charger outdoors under unfavorable meteorological conditions (sleet / rain / snow).
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11. CLEANING AND MAINTENANCE
EN
WARNING!
Ensure that the scooter is turned off, it is not connected to the power supply and the
charging port cover is sealed before performing any maintenance operation.
Cleaning
Use a soft, damp cloth to clean the main frame. Difficult to remove dirt can be cleaned
with a soft brush, then cleaned with a soft, damp cloth. The scratches on the plastic
parts can be polished with fine abrasive paper.
WARNING!
Do not wash the scooter with alcohol, gasoline, acetone or other corrosive / volatile
solvents. These substances can damage the look and structure of the scooter. Do
not wash the scooter with a hose or other water pressure cleaner. Do not use sharp
objects to clean the scooter.
Battery maintenance
The scooter’s battery can withstand at least 500 charging cycles, and under normal
use, it can withstand more than 1,000 charging cycles.
Store the scooter in a dry place without moisture, where the temperature is constant
between 10 and 30 degrees Celsius. Prolonged exposure to UV rays, rain and the
elements may damage the enclosure materials, Store indoors when not in use. Ex-
posure to extreme temperatures (both cold and hot) will shorten the life of the battery.
Once a month, you should grease the scooter’s moving parts (check the next picture)
with a silicone-based grease spray.
Check the scooter once a month, to make sure that the screws are not loose. Before
each use, you must make sure that the security elements are in good operating con-
ditions, meaning:
• the front wheel axle and the rear wheel axle are tight;
• the folding axle, the height adjustment knob, and the handle lock are in the
operating positions;
• the rear mechanical brake, the headlight, the rear stop light and the brake
light work properly.
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13. TROUBLESHOOTING
** ERROR CODES
E1 – Overcurrent protection – This error appears
when the scooter is accelerated, and the engine is
not allowed to function for more than 4 seconds.
The E1 error disappears when you release the
acceleration lever.
E2 – Communication error in the
control block. This error clears when interacting with
the scooter, resetting the communications. (for
example, the error can clear when you accelerate or you
use the braking system)
E3 – Overvoltage error- This error appears when the battery is not operating within
the normal parameters (for example if you accelerate while you are riding down a
slope). The E3 error clears when the battery is brought back within normal parame-
ters. Turn the scooter off and on to help the battery get back to normal parameters.
E4 - Communication error between the controller and the display. Please send the
scooter to the nearest authorized service.
For proper treatment, for the recovery and recycling of old products, please deposit
them at the special collection points created in accordance with national legislation.
By properly depositing them to waste collection points, you will help save valuable re-
sources and prevent potential negative effects on human health and the environment
For more information on collection and recycling, please contact your local author-
ities. Incorrect disposal of this waste may be punished according to national laws.
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15. TRADE MARK AND LEGAL STATEMENT
EN
E-TWOW and the logo icon are trademarks. All rights reserved. The E-TWOW scoot-
er is covered by relevant patents. For patent information, visit https://www.e-twow.
com. We have tried to include descriptions and instructions for all the scooter’s func-
tions at the time of printing. However, your scooter might differ slightly from the model
shown in this document. Note that there are several E-TWOW models with different
functions and some of the features mentioned here may not apply to your scooter.
The manufacturer reserves the right to change the design and the functionality of the
scooter, as well as the documentation, without prior notice.
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16. TECHNICAL SPECIFICATIONS
BOOSTER
BOOSTER V BOOSTER PLUS
PLUS S
Overall
1020*1160*380 mm
Expand Size
Overall Fold
Specifications 970*330*145 mm
Size
Scooter
11.3 Kg 11.1 Kg 10.8 Kg
Weight
Wheel
8” / 20 cm
diameter
Maximum load 100 Kg
Top Speed 20-25--30-36 km/h* 20-25--30-32 km/h*
Grade Ability 25 degree slope 25 degree slope
max. 40 Km max. 35 Km max. 30 Km
Capability Range (with Can vary according to the weight of the passenger, speed,
fully charged slope degree, wind speed, road conditions, temperature
battery) and other factors. Under 10 degrees Celsius autonomy
decreases by up to 30%
Power
6.15Wh - 7.7Wh / Km 7.5Wh / Km
Consumption
Li-ion Battery
Battery Type Lithium Polymer
with Samsung cells
parameters
Capacity 36 V; 10.5 Ah 36 V; 8.7 Ah 33 V; 6.5 Ah
Motor type Brushless DC Motor
Motor
Rated Output
parameters 500 W
Max. Power
Input Voltage 110 V / 220 V Input Voltage 110 V / 220 V
Output: DC 41.5V-3 A Output: DC 37.4V-3.5 A
Load end Voltage 37.4V
Load end Voltage 41.5V
Load Voltage high limit
Load Voltage high limit 41.7V
37.6V
Charger
Charging time 4 hr 3 hr 2 hr
parameters
(charger) (3 A) (3 A) (3.5 A)
*Factory speed limit acording to the legislation of each country
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EN
GT GT 2020
Overall
1132*1075*382mm
Expand Size
Overall Fold
Specifications 1060*324*150mm
Size
Scooter
11.9 Kg 13 Kg
Weight
Wheel
8” / 20 cm
diameter
Maximum load 125 Kg
Top Speed 40 km/h*
Grade Ability 25 degree slope
max. 50 Km
Capability Range (with Can vary according to the weight of the passenger, speed,
fully charged slope degree, wind speed, road conditions, temperature
battery) and other factors. Under 10 degrees Celsius autonomy
decreases by up to 30%
Power
7.7Wh / Km
Consumption
Li-ion Battery
Battery Type
with Samsung cells
parameters
Capacity 48 V; 10.5 Ah 48V; 10.5 Ah
Motor type Brushless DC Motor
Motor
Rated Output
parameters 700 W
Max. Power
Input Voltage 110 V / 220 V
Output: DC 54.6V-3 A
Load end Voltage 54.6V
Load Voltage high limit 54.6V
Charger
Charging time 4 - 4.5 hr
parameters
(charger) (3 A)
*Factory speed limit acording to the legislation of each country
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