Departmental Internship- Final Semester

As the part of the curriculum, the student on his/her final (8th) semester has to do a six month
internship or full time job at reputed hotel or hospitality related service providers approved by
internship coordinator. As they chose their specialization in their 6th semester so to enhance their
skills so they apply for specific departmental internship of their choice.

Students chose the department they have specialized to learn by applying theory to working
situations and prepare them for potential assignments within reasonable period of time.

. The objectives of the internship are:

 Acquaint trainee the opportunity to learn the responsibilities of an employee in each area
as part of their exposure to the department.
 Provide the trainee the opportunity to understand and perform each job and to gain
practical experience in given phases of hotel operations.
 Allow the trainee to observe a wide range of daily operational situations and inter-
departmental relationships as well as their support of each other.
 Familiarize the trainee with the chosen hotel's organizational structure, its policies and
procedures.
 The trainee will receive a cultural orientation to the hotel environment and to live in the
foreign multi cultural environment.

At the end of the training period, the hotel will have to evaluate the trainee’s performance of
training in his/her department and the report will have to be sent to the school.

1. What is the purpose of the Internship?

To empower student to take a position in industry and enhance his/her knowledge and or
understanding of the chosen career field. Also compare and understand the difference in working
realities versus theory based learning.
Aims
• Participate in a period of workplace supervisory employment that develops new skills or
improves established skills in a relevant arena.
• Develop student ability to critically evaluate workplace practices in relation to
contemporary hospitality management theory.
• Critically examine and develop linkages between academic theory and workplace
management practices
• Develop self-management skills in relation to the production of a critical reflective
portfolio that helps to illustrate the workplace experience

Learning Outcomes
On successful completion of the module the student will be able to:
1. Critically identify and evaluate skills, knowledge and experience in relation to
employability and identify areas for future development.
2. Display a satisfactory level of proficiency at technical, social and communication skills
within a hospitality industry.
The student is generally available for a 6 months internship or full time job and that period can
be negotiated with the Internship coordinator at school for extension of the same.

The hotel has to complete a feedback pro-forma once after the completion of the internship and
discuss with the student, the progress that he/she has achieved whilst with them.
The internship coordinator is available for contact throughout the internship.

The report should have the following:

1. The format should be as follows:

• Double Spacing; 10 – 12 size 12 font; 1” margins, font type: Times New Roman or Arial

2. Report Content :

1. Cover Page - include the following on the cover page:

I. Internship Report – The Year of your internship, e.g. 2018-2019

II. Name, Student Number, Discipline, Company Name.
III. Acknowledgement
IV. List of Acronyms and Abbreviations

2. Disclosure Page: This page contains a statement from your internship evaluator indicating
that he/she has read the report and that the information enclosed is correct and contains no
confidential information. So simply create a page with the heading "Disclosure Page." Your
Internship evaluator may wish to scan in their signature.

Disclosure Page:

This is to confirm that I have read the report and that the information enclosed is correct and
contains no confidential information.

Company: ______________________________ Supervisor's Name: ______________________

Supervisor's Signature: ___________________ Date: _____________

3. Executive Summary (1 page): write a brief paragraph providing a concise summary of

the main purpose of the report and major points of importance to note for the reader.

4. Job Description (1 page): provide the job title and an outline of the major areas of
responsibility and how your responsibilities fit into the activities of your overall
department or larger workplace (paragraph format). List the specific tasks that were
performed during the internship.
5. Hotel Profile (minimum 3 pages without pictures): Summary of the property, brand,
stakeholders, property analysis, competition analysis, market analysis, guest mix, ARR and short
SWOT. Please attach pictures or charts.

6. Review of Literature(2page):
This area is designed to determine what has been published concerning subject matter. It has
been commonly agreed that no work can be significantly accomplished without decisively
studying what previously exists in relation to it. It is the study of already well-known facts
pertaining to the area that facilitate us to recognize clearly what is already lighted up in that area
and what still remained enveloped in darkness. Once we come to know about that what is already
researched and what portioned is left out, then we can proceed logically and purposefully. Focus
your LR within Benefits and Challenges of Internship and pre and post industrial Experience.

Example:
Nefstead (1982) [26] suggested that through internship exercise students can develop positive
self-image and healthy self-esteem from a positive overall internship experience. A valuable
internship programme prepares students for successful and fulfilling careers. Benefits of
Industrial training Lerner (1988) [27] noted that internship can provide students with knowledge
in specific areas of profession interest and eventually increase their potential to have a successful
career. Educators believe that real life experiences and skilled improvement are the most
valuable aspects of the internship programme for students.

Learning Experiences
Internship – 6 months that the student uses to build upon previous industrial skills/ practices. The
student is asked to view this internship not only from his/her own perspective but to also
consider, by observation, the range of supervisory and managerial processes, including decision
making, controlling, motivating employees and leadership styles within the host organization.
The Student will maintain a ‘reflective learning log’ that will be used as evidence and also
submit the report given on the format provided by the school after the completion of the
internship.

7. Reflective log book (minimum 10 logs and 5 pages)

Appendix 1:
The process of reflection
Outline of a Reflective learning Logbook
A logbook is a form of a diary that needs to have some basic information in it. You are
encouraged to design your own logbook that will contain your daily/weekly thoughts but a
standard version may look like this;

Identification Date Journal Entry Title

Appendix 3. July 6th – Team Issues today

Today I was working in the Chimney restaurant and as it was opening at 6.30 pm the team were
asked to come in early for a training session with the boss Mr. V. I arrived at 4.30 and we started
to have a meeting first about our service as there had been a few complaints the night before. I
was not surprised as there are some really bad practices going on when the boss is not around.
Some of the guys (B and N especially) are pretty lazy and if the boss is off the floor they tend to
take turn at running out and having a quick smoke. I said to B last night that we were getting
really slow in getting drinks out to guests who had just come in but he made some rude
comments to me and I did not want to say anymore in case I got into trouble. I tried to bring this
up at the meeting but N said ‘who do you think you are, you’ve only been working here for a
week, shut up and just listen’. It seems that if you are learning no-one wants to hear your point of
view! Rubbish day.

Things to note above – First of all, we must keep all entries anonymous, so we make up a
shorthand version of people’s names, Mr. V, and staff just referred to as B or N. This means we
do not unintentionally embarrass anyone at a later date. Secondly this entry is about 1
00 words long; you should probably average 50-100 words, per entry. For a portfolio of
approximately 2,000 words referring to a period of 6 months, you would perhaps be looking to
make 1 or 2 entries per week. Remember that the 3,000 words is solely the main text of the
reflective portfolio and does not include the extra entries in the learning diaries.

The construction of a Critical Reflective Portfolio

As part of your internship activities, you are requested to complete a critical reflective portfolio
which represents an important part of your personal learning within this module. The portfolio
may be considered to have 3 distinct sections;-
1. An appendices section that contains a range of excerpts from your reflective learning
logbook – these are recognized as being part of the ‘evidence’ that will illustrate the experiences
that you will discuss in the main body of text. Anything in the logbook may be used to link
reality from the workplace to academic theoretical inputs, as in the examples below*.
Additionally within the appendices you may also add some documentation that you have
produced whilst working on the internship. For example you may have worked with an HR
department and helped to rewrite a training manual. It may be helpful for the assessors to see an
example of maybe a few pages from such a document. Similarly if you have worked in a hotel
and been part of an event that produced a specialized menu for an exceptional event, it would be
of interest to see the menu and read about what part you played in its production and service.

2. A full reference list, you will be provided with a copy of QMU’s ‘Write and Cite’ that
gives full explanations of how to use the Harvard reference system.

3. An introduction and main body of text – the main text provides a clear introduction that
sets the scene, where you spent the internship, what role(s) did you do and perhaps some
signposting as to what the reader may expect next – so signpost what you believe will capture the
main essence of your portfolio. For example an introduction may start something like this –

* “The following document will describe to the reader reflections of my recent internship in the
Yak and Yeti hotel in Durbar Marg, Kathmandu. I have spent 4 months there working in the
F&B department and two months working in Housekeeping services. I have carefully examined
my learning logbook entries and believe that there are now four distinct areas of discussion that I
wish to highlight. These are, team working versus autonomous working, mismanagement and
bullying, managing service quality and staff expectations. Therefore I shall introduce these four
issues, provide academic related theory that explains what these terms actually mean and link
issues that have happened to me by relating to my logbook entries”.

After the introduction the main body of text demonstrates how you have reflected upon what
happened to you and shows linkages between the theory and reality. You may wish to consider
this style as an option –

“Team/Autonomous working –team working- this has been described by Cheng (2008) as
difficult to achieve without having a diverse range of people backgrounds with varying
functional expertise within the team. I found this generally to be true but occasionally when I
was in the F&B department I found that the team was not really interested in my background and
what I might be able to offer (see Appendix 3. July 6th – Team Issues today). For the
management team I think this must present problems from time to time. Rink and Ellemers
(2008) describe communication and ‘unique task information’ as being important when trying to
bring in a new member of staff to the established team and that the team should listen to what
ideas the ‘fresh blood’ brings to the workplace”.

Subsequently to complete the main body of text, after providing examples of what issues you
have discussed, you then may provide a fuller ‘critical reflection of what these experiences have
meant to you. You therefore evaluate the issues, how you have felt about them, what you have
learned, crucially, what you have learned about yourself and how you may tackle similar issues
that confront you in future. It is also crucial that you honestly reflect upon the feedback that you
have been provided with by the line manager. Sometimes it hard for us to accept personal
criticism of our performances but it may be later after we have thought about the issues that we
find ourselves considering how we will do things better next time.

8. Knowledge and Skills acquired :(2 page) Demonstrate how your experience enhanced
your knowledge and skills- at least in 5 areas
9. Values (1 page): Through our various experiences we learn more about ourselves,
particularly our attitudes and values. Describe your top 5 work values. The following
questions may help with your answer. What did you learn on your internship? What did you
enjoy the most and what did you like the least? What did you find most rewarding and most
challenging? What motivates you to excel at your job? What did you like best/least about the
corporate culture?
10. Challenges and constraints
11. Recommendations: 1. The school
2. The employer
12. Career Plans (1 page): Through your internship you have gained some personal and
professional insight that should help you re-evaluate your initial career goals. What
career direction do you have in mind and how to you plan on getting there?
13. Conclusion (1 paragraph): Summary statement regarding your involvement in the your
specific internship
14. Bibliography
15. Internship or job ( 6months) completion certificate
16. Evaluation by the employer- Send the email address of the supervisor or manager and
school will send the evaluation form directly to the hotel.