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Examples of Good & - Buffering

The document discusses replacing toys with a customer to ensure their satisfaction and make them a regular customer, as well as answering customer queries after receiving a letter while needing time to inspect returned products.

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Ahmad Nutt
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34 views1 page

Examples of Good & - Buffering

The document discusses replacing toys with a customer to ensure their satisfaction and make them a regular customer, as well as answering customer queries after receiving a letter while needing time to inspect returned products.

Uploaded by

Ahmad Nutt
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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EXAMPLE OF DIRECT GOOD NEWS

You will be glad to hear that we decided to replace


toys/watch with you. Because, we want you to be
completely pleased and we want you to be our regular
customer. So we are gladly willing to replace toys with
you.

EXAMPLE OF BAD NEWS


I received your letter yesterday. I’m gladly willing to
answer all your queries. When you bought the products,
you’re right to expect the high quality. We always
appreciate your returning but we need some time for
inspection.

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