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Search Solution Quick Card

The 'Search Solution' feature replaces the former 'Amadeus Service Hub' link in Amadeus Selling Platform Connect. It provides a gateway to support and learning resources from Amadeus, including a knowledge base, support services, trainings and a community forum. Users can search for answers to issues directly from their front-office application without leaving their workflow.

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Esmorla
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80 views4 pages

Search Solution Quick Card

The 'Search Solution' feature replaces the former 'Amadeus Service Hub' link in Amadeus Selling Platform Connect. It provides a gateway to support and learning resources from Amadeus, including a knowledge base, support services, trainings and a community forum. Users can search for answers to issues directly from their front-office application without leaving their workflow.

Uploaded by

Esmorla
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Mar 2020

The ‘Search Solution’ feature replaces the former ‘Amadeus Service Hub’ link in
Amadeus Selling Platform Connect.

‘Search Solution’ is your new gateway to the Amadeus Service Hub ecosystem.

▪ A knowledge base of How-to and Error message articles, Cryptic entries,


User guides, and Videos
▪ Support and Learning news
▪ Critical Incident bulletins
▪ Contact our Help Desk through the most appropriate channel (phone,
online, chat)
▪ Follow up on the progress of your open cases

▪ Enroll in instructor-led trainings


▪ Follow a Lesson (e-learning)
▪ Complete a Learning Path

▪ A forum of questions and answers for Amadeus experts


▪ Private groups for discussing specific business topics

depending on market availability


Clicking on the ‘Search Solution’ field allows you to:

Support and Learning solutions without


leaving your front-office application or
disrupting your workflow.
• How to and Error message articles
• Cryptic entries
• Answers from the Live Travel
Community – our forum of
questions and answers

More Support and Learning services.


• Selling Platform Connect page on
Amadeus Service Hub
• Trainings, Lessons and Learning paths
on the Learning Universe by clicking
on ‘Learn how to’
• Our support services by clicking on
‘Get support’
• The Live Travel Community to ask a
new question

You can already access a large volume of


solutions without restrictions.
Click on ‘Register’ and you will be taken
through a very short registration flow
that will grant you access to additional
restricted content and services.

depending on market availability


When clicking in the search field, your search
history is automatically displayed to provide
you a quick access to your previous searches.

Ask a question, copy-paste an error message


or type keywords.
Search results are displayed upon pressing
‘Enter’ or clicking on the search icon.

The search will return Articles (How to and Error messages), Cryptic Entries and
Accepted Answers from the community. Upon clicking, the selected title will open in a
new floating window within Amadeus Selling Platform Connect.

You may now apply the solution directly to your transaction.

Open the article in Amadeus Service Collapse and move the Close the window and
Hub for a full experience (copy link, floating window around open it again later
translate, print, subscribe)

Do not hesitate to give us feedback so we can improve our content!

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