QUESTION BANK

SHORT QUESTIONS

1. Distinguish between management &administration.

2. What is scientific management?

3. What is the goal of scientific management?

4. Define Management

5. Mention the role of Managers

6. Name the different levels of Management?

7. Explain functions of administration?

8. Define the term planning premises

9. Distinguish between strategy and policy

10. Mention any two features of Decision making

11. Define MBO

12. What are the objectives of planning?

13. What is Decentralization?

14. Define staffing?

15. What is meant by delegation of authority?

16. What do you understand by the term span of management?

17. Define organizing? What is functional departmentation?

18. Explain the concept of Personality.

19. Explain the concept of Perception.

20. What do you mean by Group Dynamic?

LONG ANSWER QUESTIONS

1. Explain briefly about the scientific approach of management & also specify the
features.

2. List and explain the function of management.

3. State the contributions of F.W. Taylor towards scientific management.

4. List out the14 principles of Henry Fayol

5. Discuss the scope and nature of management

6. Describe about the evolution of management thought

7. Define management .what is meant by management process?

8. How do the required managerial skills differ in organization hierarchy?

9. Mention the different schools of management. Discuss the contribution of human

behavior school.

10.With illustrations from Indian and international context, explain in detail the
different types of business organization with their suitability.

11. Explain the salient features of neoclassical theory of management with human
relations approach & behavioral science approach.

12.What is planning? Explain steps involved in planning .

13.Discuss various forecasting techniques normally adopted.

14.”planning is looking ahead and control is looking back”-comment. ii) Elucidate

the steps to be followed in the planning process.

15. Define MBO. Describe the benefits and weakness of MBO and ways to
overcome them. Distinguish between programmed & non programmed Decisions and
discuss the modern approaches to Decision making under uncertainty.

16.Write short notes on the following: i)Management by objectives ii) Types of

strategies.

17.Explain the nature and purpose of organization.

18. Name the factors determine departmentation also mention the bases of
departmentation and give examples.

19.Bring out the factors affecting centralization/Decentralization. Also highlight the

merits and demerits of centralization/Decentralization with examples.

20.Discuss two factor theory of motivation .

21.Explain Maslow’s theory of motivation and compare and contrast XY theory

22.Elucidate the different leadership styles .explain in detail about the Blake and
Mouton ’s managerial grid.

23.Discuss on the components of organizational culture?

24.Explain Maslow’s theory of motivation and compare herzberg’stheory of

motivation.

25.What are the steps in controlling process and state the essentials of effective
control

26.What are the three levels of analysis in OB Model? Are they related? If so, how?

27.What do you understand by Learning? Explain the process of learning with

example.

28.Explain the importance of organizational behavior in the field of management.

29. Explain the theories of learning with an example.

30.How does perception affect the organizational processes? What role does
perception play in the field of OB?

31. What do you understand by attitude? Discuss the various components of attitude
with example.

32.4. Differentiate between attitude, behavior, values and perception.

33. Discuss the various factors affecting the perception of employees in an

organization.

34. Explain the various theories of personality with their implications in the field of
Management.

35.“People resist change for the sake of resistance” Comment

36. “Change is highly important to the success of an organization but many people
have the tendency covertly to resist it” Explain this statement and point out the
reasons for resistance to change.

37.Explain the nature and sources of conflict in the organization?

38. Discuss conflict resolution techniques? What are the strengths and weaknesses of
each?
 Jims Engineering Management Technical Campus

48/4, Knowledge Park-III, Greater Noida

MUTLTIPLE CHOICE QUESTIONS

Question 1

In what order do managers typically perform the managerial functions?

a) organising, planning, controlling, leading
b) organising, leading, planning, controlling
c) planning, organising, leading, controlling
d) planning, organising, controlling, leading
Question 2

Who of the following is the industrial philanthropist?

a) Frederick Taylor
b) Seebohm Rowntree
c) Henry Ford
d) Max Weber
Question 3

Which one of the following is not one of Drucker's five guiding principles of management?
a) Making people's strengths effective and their weaknesses irrelevant.
b) Enhancing the ability of people to contribute.
c) To operate the organisation's status system.
d) Integrating people in a common venture by thinking through, setting and exemplifying the
organisational objectives, values and goals.
Question 4

What are the three interpersonal roles of managers?

a) Figurehead, leader and liaison

 b) Spokesperson, leader, coordinator
c) Director, coordinator, disseminator
d) Communicator, organiser, spokesperson
Question 5

At what level of an organisation does a corporate manager operate?

a) Functional
b) Operational
c) Middle level
d) Top level
Question 6

What is the guiding principle behind New Public Management?

a) Profit maximisation
b) Introducing private sector business principles into the public sector
c) Replacing public management with private sector management
d) Restructuring public organisations
Question 7

Which one is not a recognised key skill of management?

a) Conceptual skills
b) Human skills
c) Technical skills
d) Writing skills
Question 8

Which of these is not part of the recognised challenges for modern managers?
a) Micro-managing the workforce
b) Managing communications
c) Managing change
d) Managing the learning organisation
Question 9

Who of these is the entrepreneur?

 a) Barack Obama
b) James Dyson
c) Damien Hirst
d) Mo Farah
Question 10

What is a social enterprise concerned with?

a) Profit maximisation
b) Maximising market share
c) Providing public service
d) Running a business to create social benefits
ANSWERS

Question 1

In what order do managers typically perform the managerial functions?

Your answer:
c) planning, organising, leading, controlling
Feedback:
According to Henry Fayol and other prominent writers in management, the most important
functions of managers are carried out in the order of planning, organising, leading and
controlling.

Question 2

Who of the following is the industrial philanthropist?

Your answer:
a) Frederick Taylor
Correct answer:
b) Seebohm Rowntree
Feedback:
Seebohm Rowntree was an industrial philanthropist in York in the late 18th and early 19th century
where he used the profits from his chocolate factory to support social welfare programmes for his
workers and citizens of the city.

Question 3
Which one of the following is not one of Drucker's five guiding principles of management?
Your answer:
c) To operate the organisation's status system.
Feedback:
Peter Drucker's five principles relate to the contribution people can make to an organisation's
aims; dealing with strengths and weaknesses; and building a positive culture through integration;
ensuring people know what needs to be accomplished and helping people grow through training
and development. Status is not one of the key principles.

Question 4

What are the three interpersonal roles of managers?

Your answer:
d) Communicator, organiser, spokesperson
Correct answer:
a) Figurehead, leader and liaison
Feedback:
Interpersonal roles reflect the need to communicate with stakeholders and act as a point of
reference for those seeking guidance and leadership from the organisation. Thus, figurehead,
leader and liaison cover the key interpersonal roles.

Question 5

At what level of an organisation does a corporate manager operate?

Your answer:
c) Middle level
Correct answer:
d) Top level
Feedback:
Corporate managers devise strategic direction and operate at the apex of the organisation.

Question 6

What is the guiding principle behind New Public Management?

Your answer:
d) Restructuring public organisations
Correct answer:
b) Introducing private sector business principles into the public sector
Feedback:
New Public Management seeks to introduce private sector business methods into the public
sector.

Question 7

Which one is not a recognised key skill of management?

Your answer:
d) Writing skills
Feedback:
Writing skills are important but not necessarily one of the most important attributes that
managers require to operate effectively. Effective management is more likely to require good
human, conceptual and technical skills.

Question 8

Which of these is not part of the recognised challenges for modern managers?
Your answer:
b) Managing communications
Correct answer:
a) Micro-managing the workforce
Feedback:
Modern managers often rely on workers to take initiative, self-manage and make decisions.
Consequently, micro-management is not one of the challenges modern managers should face.

Question 9

Who of these is the entrepreneur?

Your answer:
d) Mo Farah
Correct answer:
b) James Dyson
Feedback:
Barack Obama is US President, Damien Hirst is an artist and Mo Farah is an athlete. James
Dyson is an entrepreneur famous for his innovative vacuum cleaners.

Question 10

What is a social enterprise concerned with?

Your answer:
d) Running a business to create social benefits
Feedback:
Social enterprises differ from private, commercial enterprises because the aim is to maximise
social value rather than make a profit.

QUESTIONS
Question 1

Which 18th century writer produced a famous book called 'The Wealth of Nations'?
a) Frederick Taylor
b) Henry Mintzberg
c) Adam Smith
d) Dr Samuel Johnson
Question 2

What characteristic is not a key feature of the 'open systems' model of management?
a) Morale
b) Innovation
c) Growth resource
d) Adaptation
Question 3

Which one of these characteristics is most commonly associated with the 'rational goal' model of
management?

a) Worker welfare
b) Health and safety
c) Interpersonal relationships
d) Productivity
Question 4

What is the guiding principle of scientific management?

a) Experimentation
b) Fluid working relationships
 c) Freedom of association
d) One best way to do a job
Question 5

What is Frank Gilbreth`s work most noted for?

a) Working conditions
b) Time and motion studies
c) Work psychology
d) Work as a social setting
Question 6

Which one of the following is not a characteristic of a bureaucratic organisation?

a) Authority
b) Regulations
c) Command structure
d) Change
Question 7

Which writer was concerned with the reaction of workers to key characteristics of bureaucracies?

a) Merton
b) Weber
c) Gouldner
d) Mayo
Question 8

Which feature does not form one of Fayol's 14 principles of management?

a) Esprit de corps
b) Initiative
c) Order
d) Individualism
Question 9

The Hawthorn Studies are most associated with which writer?

 a) Mary Parker Follett
b) Elton Mayo
c) Lillian Gilbreth
d) Frederick Taylor
Question 10

As what are key factors that reflect the situation of an organisation referred to?

a) Administrations
b) Processes
c) Activities
d) Contingencies

ANSWERS

Q1. Which 18th century writer produced a famous book called 'The Wealth of Nations'?
Your answer:
c) Adam Smith
Feedback:
Adam Smith's seminal piece of work first published in 1776 was 'The Wealth of Nations'.

Question 2

What characteristic is not a key feature of the 'open systems' model of management?
Your answer:
a) Morale
Feedback:
The 'open systems' model has a focus on innovation and adaptation as a means of achieving
growth.

Question 3

Which one of these characteristics is most commonly associated with the 'rational goal' model of
management?

Your answer:
d) Productivity
Feedback:
The rational goal model emphasises output and productivity over any human aspect of the work
environment.

Question 4

What is the guiding principle of scientific management?

Your answer:
a) Experimentation
Correct answer:
d) One best way to do a job
Feedback:
Scientific management emphasises maximisation of output and part of achieving that is to
determine the best way to complete a job.
Page reference: 40
Question 5

What is Frank Gilbreth`s work most noted for?

Your answer:
d) Work as a social setting
Correct answer:
b) Time and motion studies
Feedback:
Gilbreth was noted for his research into time and motion studies, in particular, the analysis of the
working practices of bricklayers.

Question 6

Which one of the following is not a characteristic of a bureaucratic organisation?

Your answer:
d) Change
Feedback:
Bureaucracies are characterised by stability rather than change.

Question 7

Which writer was concerned with the reaction of workers to key characteristics of bureaucracies?

Your answer:
b) Weber
Correct answer:
c) Gouldner
Feedback:
Gouldner's research focused on the effect that working within a bureaucratic
structure had on workers.

Question 8

Which feature does not form one of Fayol's 14 principles of management?

Your answer:
d) Individualism
Feedback:
Fayol emphasised the importance of integrating workers as a group, therefore,
individualism does not feature as one of his 14
principles.

Question 9

The Hawthorn Studies are most associated with which writer?

Your answer:
b) Elton Mayo
Feedback:
Elton Mayo was an Australian academic who undertook the Hawthorne Studies
in an electric plant in the USA in the
1930's.

Question 10

As what are key factors that reflect the situation of an organisation referred to?

Correct answer:
d) Contingencies
Feedback:
Contingencies refer to situations that are dynamic and often
unpredictable.