“Your Solution Oriented HR Partner”

Profesional Training & Education for Growing Entrepreneurs

PARTICIPANT’S WORKBOOK:

PROFESSIONAL GROOMING
& SOCIAL ETIQUETTE
Professional Grooming & Social Etiquette (PGSE)

Table of Contents
PART 1 ................................................................................................................................................. 3
INTRODUCTION ................................................................................................................................... 3
PART 2 ................................................................................................................................................. 3
PART 1 ................................................................................................................................................. 3
INTRODUCTION ................................................................................................................................... 3
1.0 Learning Expectations........................................................................................................................ 4
1.1 Program Objectives ..................................................................................................................... 5
PART 2 ................................................................................................................................................. 6
THE CONCEPT AND IMPORTANCE OF PROFESSIONAL GROOMING AND SOCIAL ETIQUETTES .. 6
PART 2 ................................................................................................................................................. 6
CONCEPT AND IMPORTANCE OF COMMUNICATION AND NETWORKING SKILLS FOR BUSINESS
6
2.0 Professional appearance and grooming at the workplace.......................................................... 7
2.1 Professionalism............................................................................................................................. 7
2.2 Element of Professionalism (3Cs) .................................................................................................. 8
2.3 What Is Professional Image?........................................................................................................ 8
2.4 Four types of self-image .............................................................................................................. 8
2.5 Projecting a professional image .................................................................................................. 8
PART 3 ................................................................................................................................................. 9
PERSONAL HYGIENE AND BUSINESS ETIQUETTE ........................................................................ 9
PART 3 ................................................................................................................................................. 9
TIPS FOR EFFECTIVE COMMUNICATION ..................................................................................... 9
3.0 Personal hygiene ....................................................................................................................... 10
3.1 Making Your First Impression ..................................................................................................... 10
3.2 Personal appearance ................................................................................................................ 10
3.3 Attributes of a professional image ............................................................................................ 10
3.4 Business Etiquette ....................................................................................................................... 11
3.5 Business etiquette rules you should never break ........................................................................ 11
PART 4 ............................................................................................................................................... 12
DRESSING FOR FORMAL FUNCTIONS ........................................................................................ 12
PART 5 ............................................................................................................................................... 12
PART 4 ............................................................................................................................................... 12

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Professional Grooming & Social Etiquette (PGSE)

DYNAMIC INTERPERSONAL RELATIONS AT WORK ................................................................... 12

4.0 Formal dress .............................................................................................................................. 13
4.1 Casual vs Formal Wear ............................................................................................................. 13
4.2 General dressing and grooming guidelines ............................................................................... 13
4.3 General dressing and grooming guidelines for women ............................................................. 13
4.4 General dressing and grooming guidelines for men .................................................................. 14
PART 5 ............................................................................................................................................... 15
SOCIAL ETIQUETTES AND TABLE MANNERS ............................................................................. 15
5.0 Social Etiquette .......................................................................................................................... 16
5.1 The introduction .......................................................................................................................... 16
5.2 Eye contact ................................................................................................................................ 16
5.3 The introduction…. cont’d .......................................................................................................... 17
5.4 The hand shakes......................................................................................................................... 17
5.5 Business cards ............................................................................................................................ 18
5.6 Social Conversation ................................................................................................................... 18
5.7 Getting in and out of vehicle..................................................................................................... 18
6.0 Dining “Must Know”.................................................................................................................... 20
6.1 Basic Rules.................................................................................................................................. 20
6.2 Cocktails .................................................................................................................................... 20
6.3 Taking your seat ........................................................................................................................ 21
6.4 Napkin ....................................................................................................................................... 21
6.5 The Cover .................................................................................................................................. 22

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Professional Grooming & Social Etiquette (PGSE)

PART 1

INTRODUCTION

PART 2

PART 1

INTRODUCTION

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Professional Grooming & Social Etiquette (PGSE)

1.0 Learning Expectations

List down three (3) of your personal learning expectations for this module.

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Professional Grooming & Social Etiquette (PGSE)

1.1 Program Objectives

At the end of this Module, you should be able to:

1. Describe the elements of professionalism.

2. Explain the importance of grooming and social etiquette in enhancing professionalism.
3. Apply the grooming and social etiquettes techniques at the workplace and attending
formal functions
4. Demonstrate behaviors that exemplify professionalism in various formal functions.

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Professional Grooming & Social Etiquette (PGSE)

PART 2

THE CONCEPT AND IMPORTANCE OF

PROFESSIONAL GROOMING AND SOCIAL ETIQUETTES

PART 2

CONCEPT AND IMPORTANCE OF COMMUNICATION

AND NETWORKING SKILLS FOR BUSINESS

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Professional Grooming & Social Etiquette (PGSE)

2.0 Professional appearance and grooming at the workplace

In today’s competitive and modern business world, it is highly essential to adhere with
professional appearance and grooming at the workplace
Proper __________ and __________ appearance are important to gain not just positive
impression but also respect in the workplace.
First impressions matter and the way you look and carry yourself create _______on people you
get along with in the work setting.

2.1 Professionalism

What is Professionalism?
- the ____________, aims, or ___________ that characterize or mark a profession or a

professional person

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Professional Grooming & Social Etiquette (PGSE)

2.2 Element of Professionalism (3Cs)

Confidence: Image/Appearance:
________________
________________

Competence: Communications skills:

________________
________________

Care: Human skills

________________
________________

2.3 What Is Professional Image?

“The set of qualities and characteristics that represent perceptions of your __________ and
_____________ as judged by your key constituents (i.e., clients, superiors, subordinates,
colleagues).” (Roberts, AMR, 2008)

“If you aren't managing your own professional image, others are.”
Laura Morgan Roberts

2.4 Four types of self-image

Type 1: ____________________________________

Type 2: ____________________________________

Type 3: ____________________________________

Type 4: ___________________________________

2.5 Projecting a professional image

▪ The image you project in the world of work

▪ Consists of:
▪ Personal Appearance
o ____________
o ____________
▪ Personal behavior
o ____________
o ____________

Remember…

Judgements are made about people based on the professional image they display as a result of
____________ and ___________.

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Professional Grooming & Social Etiquette (PGSE)

This occurs before the individual’s level of competence or performance is determined.

PART 3

PERSONAL HYGIENE AND BUSINESS

ETIQUETTE

PART 3

TIPS FOR EFFECTIVE COMMUNICATION

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Professional Grooming & Social Etiquette (PGSE)

3.0 Personal hygiene

Personal hygiene refers to maintaining _________ of one's body and clothing to preserve
overall health and well-being.
• ____________
• ____________
• ____________
• ____________
• ____________

3.1 Making Your First Impression

Being aware of yourself and your surroundings, and having a ________ professional image is
the key………

…because you can never get a second chance to make a first impression!!!!

3.2 Personal appearance

Personal appearance is the way you look when you step out of your home.

It includes your clothes, hair, facial expression, skin tone and posture

The importance of professional image:

▪ _______________

▪ _______________

▪ _______________

3.3 Attributes of a professional image

Four main attributes:

▪ Appropriate professional ______________

▪ Use of correct manners and ____________

▪ Appropriate personal behavior

▪ Effective communications

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3.4 Business Etiquette

Business Etiquette is a set of manners that is accepted or required in a profession. It is a set of
unwritten rules that apply to social _________, professional workplaces and relationships.

In the business world, good business etiquette means that you act professionally and exercise
proper manners when engaging with others in your profession.

3.5 Business etiquette rules you should never break

1. Pay ________ to names

2. Great ________
3. Offer a ________ & make eye contact
4. Give _____ that shows you’re paying attention
5. ________ others
6. Be ______ & ________ in all form of communications
7. Be on _____
8. Don’t overshare but don’t be too distant either
9. ________ and ________ the differences of others
10. Be _______ of non-verbal clues

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PART 4

DRESSING FOR FORMAL FUNCTIONS

PART 5

PART 4

DYNAMIC INTERPERSONAL RELATIONS

AT WORK

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4.0 Formal dress

Formal__________ and formal ___________ are general terms for clothing suitable
for formal functions
A dress code is a set of rules governing a certain combination of clothing.

4.1 Casual vs Formal Wear

Casual and formal wear is two of the main dress codes that contain totally different styles.
Casual wear is the clothing that is used for everyday wear. The key difference between casual
and formal wear is that casual wear emphasize on _________ and ________ whereas
formal wear emphasize ___________ and __________.

4.2 General dressing and grooming guidelines

1. Dress to suit the function, office environment, position, or type of business. Fashion, advertising
and the arts generally allow more creativity while law and accounting lean towards
conformity.
2. Ensure that your clothes are comfortable to wear and made of good quality fabric.
3. Never wear clothes that are too tight.
4. Avoid trendy styles unless you work in a show business or in the advertising industry.
5. Your hairstyle should complement the shape and features of your face.
6. Avoid sneakers, sports shoes and jeans.
7. Avoid using a strong perfume.
8. Shoes should be clean, polished and free of scuff marks.
9. Fingernails should be trimmed and clean.
10. Use simple make-up that suits to the office environment

4.3 General dressing and grooming guidelines for women

1. Project your professional image. According to some image experts, “The more you show, the
less authority you have.”
2. Wear a well-cut dress in a good fabric (fine cotton, silk or linen), worn with a blazer or well-
fitting classic coordinates. Ensure your dress is slightly loose, not figure hugging.
3. A two-piece outfit, i.e skirt and an attractive blouse is also appropriate for business.
4. Skirt length should be just above the knee, at the knee or longer for a traditional look. Avoid
long slits up the skirt, see-through blouses and plunging necklines.
5. Make-up should be barely perceptible – natural and light. Your make-up should complement
your own natural skin tone, eyes and hair colour.
6. Jewellery should be simple and elegant. Avoid wearing more than one earring per ear. Avoid
also dangling earrings. Ensure that the shape and size of the earrings complement your face.
Limit rings to one per hand.
7. Shoes and handbags should coordinate i.e a black bag with black shoes.
8. Avoid extremely high-heeled shoes or shoes with colourful details. Avoid also coloured nail
varnish unless you are applying for a job in the fashion or beauty industry. Ensure you can walk
comfortably in your shoes.
9. Handbags should preferably be sleek.
10. Avoid carrying a purse with a handbag or briefcase.

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4.4 General dressing and grooming guidelines for men

1. Wear a long-sleeved shirt with narrow pointed or button-down collars. Shirts should generally
be white, light blue or pin-striped. Avoid bright and blended colours or patterned designs. Ensure
that the shirt collar and cuffs are free of stains. The sleeves should extend to the wrist.

2. Wear a matching suit in navy blue, grey or black (solid or pinstripe). If you are wearing a
double-breasted suit, fasten every button (including the inside button). In the case of a single-
breasted suit, the top two buttons or the middle of the three should be fastened.

3. The trousers should have a good straight crease front and back and break once only before
hitting the shoe at the front of the foot. It should cover three-quarters of the shoes at the back.
Avoid trousers that are tight with stretched seams and pulled zippers.

4. Trousers should be worn with a plain leather belt. The colour of your leather belt should match
the colour of your shoes. Avoid large belt buckles.

5. Ensure that the tie is properly knotted with its tip ending at the middle of the belt or at least
touching the top of your belt buckle and that it matches the shirt. Never wear a loosened or
stained tie. Avoid ties with large polka dots, pictures of animals or sporting symbols such as golf
clubs.

6. Match the colour of the shoes with that of the trousers. The usual business shoe colours are black,
or brown.

7. Socks should preferably be of one solid colour. The colour of your socks should match the colour
of your trousers. The preferred colours are blue, black or brown.

8. Use a good quality pen which contributes to a polished image.

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PART 5

SOCIAL ETIQUETTES AND TABLE

MANNERS

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Professional Grooming & Social Etiquette (PGSE)

5.0 Social Etiquette

Social etiquette is the _______________ or __________either formal or informal.
Conduct according to rules or norms accepted by society.

5.1 The introduction

• Principles
o Introduce men to women
o Introduce the less to the more important
o Introduce lower to upper rank
o Introduce young to old

• Effectiveness of Introduction
o Both parties are ready to be introduced and accept introduction
o Pronounce names clearly and correctly
o Make eye contact
o If you forget their names, it is best to admit

When handling introduction between 2 persons who have not been previously acquainted, the
introducer must ensure……

- both parties are ready to be introduced

- to introduce the lower ranking person to the higher

- to address the more important person first

5.2 Eye contact

Where/ how long? Sincerity and confidence

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5.3 The introduction…. cont’d

• Starting the introduction

o Let me introduce
o Mam….. This is Mr…….
o May I introduce……….

• Polite responses
o How are you?
o Nice to meet you?
o Hello!

5.4 The hand shakes

o various ways
o rough and aggressive
o controlled
o finger tips
o pulling away
o cold
o firm and friendly

a) Execute a solid handshake with a smile that demonstrates confidence and enthusiasm.
b) Shake with the full arm, keeping the wrist and elbow firm. Two palms are enough.
c) Make sure your palm is dry before a handshake.
d) Remember not to stand too close.
e) Stand a minimum of two feet away from the interviewer.

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5.5 Business cards

▪ Offer using _______ hands

▪ The face of the card _______ the _______
▪ Offer _______ when you are _______ by the other _______
▪ _________ if you don’t have your _______with you.

5.6 Social Conversation

a. Suitable topics
• Hobbies
• Sports
• Music
• TV programs
• Clothing
• Food
• Travel
• Arts
• Culture
• Literature
• Weather

5.7 Getting in and out of vehicle

▪ Getting in: your rear end first

▪ Getting out: your legs first
▪ Man, first and then lady using the same door when seated at the back
▪ Elevator: Those nearest to the door get in and out first
▪ Escalator: Ladies first (getting on), men first (getting off)

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PART 6

TABLE MANNERS

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6.0 Dining “Must Know”

a) The menu: Western, Chinese, Malay

b) The cover: according to menu and order of items
c) Seating arrangement:
- YASA Map (You are seated Map)
- Tagging
- Seniority : Begins from the right
d) In fine dining, the 3 important items that a professional must understand are the seating
arrangement, the menu and the cover.

6.1 Basic Rules

▪ Sit up straight.
▪ Don't speak with your mouth full of food.
▪ Chew quietly, and try not to slurp.
▪ Keep bites small.
▪ Eat at a leisurely pace.
▪ Don't wave utensils in the air
▪ Keep your elbows off the table.
▪ Don't reach.
▪ Don't forget please and thank you.
▪ Excuse yourself when leaving the table.
▪ Compliment the Cook.
▪ Wipe your mouth before drinking.

6.2 Cocktails

• Before dinner starts, juice/light beverages are normally served

• Avoid from having more than two glasses
• Choose/take only those served
• Do not bring your glass to the table.
• Put it back on the small table provided or return to waiter

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6.3 Taking your seat

• Get into/out of your seat from the right.

• Help your female companion.
• Wife is seated to the left of husband or opposite
• Otherwise, seat according to that provided.

6.4 Napkin

• After taking your seat, fold the napkin into half and put on your lap
• Do not open the napkin on the table

* When excusing yourself from the dinner table, the napkin must be placed on the chair

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6.5 The Cover

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