RS-232 is a standard that applies to:

a) serial ports

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CD-ROMs typically hold ______ of data.

c) 650 meg

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The terms "red book", "yellow book", and
"orange book" refer to: Choose one:

d) CD-ROM standards

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CD-ROMs are read by _________.

d) laser diodes

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Comm ports use:

c) 25 pin male connector

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Before a modem transmits, it send a:

a) RTS

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RTS stands for:

c) request to send

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In modem terminology, CD stands for:

d) carrier detect

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UART is a type of serial chip. Its letters stand
for:

b) universal asynchronous receiver/transmitter

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Select the true statement: Choose one:

a) com1 and com3 share the same IRQ

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In modems that support more than 300 baud,
baud and bps do not mean the same thing.

a) true

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"bps" stands for bits per second. Baud is the
number of discrete signals per second. One
discrete signal can encode more than one bit.
Hence, a 9600 bps modem actually operates at
2400 baud. However, in common non-techie
terminology, baud and bps are used
synonymously, though that is not technically
correct. These are all true statements.

a) true

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________ is the term used to refer to the process
of two modems establishing communications
with each other.

b) handshaking

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ISDN stands for:

b) integrated services digital network

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Your modem does not respond when you try to
dial out. You try another modem on another
computer and get the same result. What is the
most likely problem?

d) bad phone line

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You have a serial scanner connected to your
computer configured to use com3. It is turned on.
Your modem is using com1, and you can't dial
out. What is the most likely problem?

c) you have a conflict with IRQ 4

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What is the i/o address for com1?

d) 3f8

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What is the i/o address for com2?

b) 2f8

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What is the i/o address for com3?

a) 3e8

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What is the i/o address for com4?

e) 2e8

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Before sending data, a modem sends a request to
send signal, or RTS.

a) true

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ISDN uses _______________ technology.

a) only digital

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A COM port is a _______ port.

b) serial

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Modems use ________________ transmission.

b) asynchronous

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Which of the following can not cause CDs to be
misread?

a) Being placed on a speaker

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Which interface does CD-ROM drives typically
not use?

d) esdi

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CD-ROM drives do not have which connector?

d) arcnet

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In a computer with an eide adapter, where should
you connect an ATA CD-ROM drive? Choose
one:

c) on the secondary ide

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Your IDE CD-ROM drive is attached to the
primary IDE adapter with your hard drive. How
should its jumpers be set?

b) as a slave

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What does MSCDEX.EXE do?

d) It's a CD-ROM DOS driver

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A CD-ROM drive always uses IRQ....

e) depends on the adapter it's attached to

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If a computer's bios allows it, you can boot from
a CD-ROM.

a) true

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A single speed CD-ROM drive transfers data at:

e) 150 KBs per second

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Your CD-ROM audio cable connects to the:

b) sound card (or motherboard if sound is

integrated with it)

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This statement is in autoexec.bat:
c:\dos\cdrom\mscdex /d:cdrom001 /l:e /m:10 /v
This statement is in config.sys:
device=c:\cdrom\atapicd.sys /d:cd001
Your CD-ROM drive is not working. What is
wrong?

b) the device name is not the same in both files

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Which of the following are SCSI issues? Choose
one:

e) All of the above

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On some older SCSI adapters, the boot hard
drive must be set to id#:

c) 0

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You have a PC with a SCSI adapter built into the
system board. It has only one connection (internal),
which is used for your hard drive, CD-ROM drive, and
tape drive. Your boss wants to connect a SCSI scanner
to the PC, so you install a SCSI adapter with an external
connection to support the scanner. Now you have a PC
with two SCSI adapters. SCSI adapters normally use
id# 7, which the onboard adapter is set for. The adapter
you installed should: Choose one:

b) use id 7 also with a different IRQ

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You run a super wing-ding diagnostic program
on your PC, and it reports that your hard drive,
microprocessor, ram, and video card have seen
better days. To resolve this problem you should:

b) check to see if you have a software problem

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Whenever you have a hardware resource
conflict, it will more likely be an IRQ conflict
rather than an i/o conflict because:

a) there are a lot more i/o addresses than IRQs

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SCSI adapters usually don't need drivers, just the
devices that interface with them.

b) false

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Most SCSI-2 devices will work fine with SCSI-1
adapters.

a) true

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Single-ended SCSI or "regular" SCSI has one
wire for each signal that needs to be sent along
the SCSI bus. Differential SCSI has two wires
for each signal that is sent. Differential SCSI
cable lengths can be up to 25 meters. How long
can single-ended SCSI cables be?

c) up to 6 meters

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Your PC has both internal and external SCSI
devices connected to one SCSI host adapter.
Which devices should be terminated?

a) the last internal & external device on the chain

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How many devices can connect to the typical
SCSI adapter? Assume is has only one data
connector.

a) 7

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How many devices can be used on a single SCSI
bus? Keep in mind that the SCSI host adapter
counts as a device.

b) 8

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What is the jumper setting on a SCSI device to
configure it to use the fourth SCSI id?
Remember, SCSI ids start with zero.

c) 011

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Which type of interface provides for the fastest
data transfer?

b) SCSI

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In addition to i/o port addresses, SCSI adapters
also use a range of rom addresses for their
onboard bios.

a) true

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SCSI-2 cables have how many pins?

c) 50

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IDE cables have how many pins?

d) 40

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You are about to install a second IDE hard drive
in a PC that has only one IDE adapter. Your first
hard drive will still be the boot drive. How
should the second drive be configured?

c) as a slave

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What is the maximum number of IDE drives that
EIDE will support?

c) 4

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You are installing an IDE hard drive that will be your
boot drive. Which is the correct order of steps that need
to be followed?

b) jumper properly, auto-detect(or configure manually)

in cmos, partition, high level format with /s switch

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On a flat data cable, a red or blue stripe means:

d) pin 1

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Which of the following would not be considered
an FRU?

d) DMA controller

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Which of the following would not be considered
an FRU?

b) any soldered IC

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You have a system that periodically locks up.
You have ruled out software, and now suspect
that it is hardware. What should you do first that
could help you narrow it down to the component
at fault?

d) disable the CPU cache in cmos

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You have a PC with no video on a known good monitor.
Pick the best order you should follow in tracking down the
problem.

b) check that PC and monitor are plugged in, check that

monitor brightness is turned up, check that PC fan is
running, remove all option cards

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Most PCs give a single beep on bootup to
indicate they are ok hardware wise. You boot
your PC and don't get a beep. What should you
check first?

e) speaker

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What beep codes could not indicate a system
board or power supply failure?

e) one long, two short beeps

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Your PC is continuously rebooting itself. Which
of the following could be causing the problem?
Choose one:

e) all of the above

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You have an old PC that you decide to upgrade
with a 1 gig IDE hard drive. You find that you
can't configure cmos to see the entire hard drive.
The best you can do is 540 meg. What is the fix?

e) use a device driver that makes the bios see the

drive as simply a block storage device, or
upgrade the bios if possible

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A sound card typically uses which IRQ?

b) 5

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Your IDE hard drive is not spinning up when
you turn on the PC. What is the most likely
problem?

c) loose molex connector

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You have a PC with no video. Which of the
following is least likely to be causing the
problem?

c) crashed hard drive

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A virus can mimic just about any hardware
symptoms you can think of.

a) true

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A static jolt of as little as ____ volts can fry
almost any PC integrated circuit.

b) 30

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A human cannot feel a static discharge as high as
____ volts.

a) 200

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ESD is ___________.

b) electrostatic discharge

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What's the best way to prevent damaging your
PC with static electricity?

e) wear an ESD wrist strap

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What is EMI?

b) electro-magnetic interference

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You're on your PC at midnight and an electric
storm pops up. What's the best way to protect
your PC?

d) unplug the PC and remove phone line from

the modem

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You should never put floppy drives, hard drives,
or even VCR tapes or cassette tapes on top of
speakers (or near any other source of magnetism)
because of:

b) EMI

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Static electricity thrives is which type of
environment?

b) cold and dry

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Which is the most difficult environmentally to
dispose of?

d) CRTs

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What should you use to clean the plastic cover
on your monitor or PC?

c) lint-free cloth

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Dust in a computer actually increases the size of
the magnetic fields inside it. This is not good, so
you must occasionally dust. What's the best way
to do this?

e) non-static compressed air

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What's the best way to protect your hard drive
data?

a) regular backups

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A CRT's grid voltage can be as high as:

c) 15,000 volts

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A monitor's CRT (cathode ray tube) can pack
quite a wallop of a charge even if it's been turned
off for several days or more. Before you service
a monitor, you must discharge the CRT using a
tool specific for that purpose. Before you do the
discharge, what must you do first?

b) make sure the monitor is unplugged

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ESD is least likely to cause damage to which
component?

a) mouse

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Which of the following is an input device only?

d) mouse

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Which of the following is both an input and
output device?

c) SCSI controller

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Which component stores an electrical charge?

d) capacitor

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On PC power supplies, the wire attached to pin
one is usually:

d) white or orange

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If the voltage on pin 1 of the power supply is not
in the range of ______ volts, the PC will not
boot.

c) 2.5 - 5

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The output voltages of a PC power supply are in
the form of _____ current.

b) DC

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The output voltages from a PC power supply are:

b) +5, +12, -5, -12

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A spike is a sharp and sudden rise in voltage. Its
duration is usually measured in:

b) milliseconds

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A brownout is defined as:

b) a slightly decreased voltage lasting from

seconds to minutes or more

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Resistance is measured in units of:

a) ohms

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Current is measured in units of:

c) amps

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Capacitance is measured in units of:

d) farads

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Voltage is measured:

d) in parallel

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Resistance is measured:

b) after breaking the circuit

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Current is measured:

b) only when you turn the device off first, then

connect your meter to the device in series, then
turning it back on

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AC ripple is unwanted AC current where there
should only be direct current. When AC is
rectified to DC, it is difficult, if not impossible to
get rid of all the AC voltage, though a certain
amount is tolerable. You want to measure the AC
voltage in a DC circuit, so you set your meter to
measure:

b) AC voltage

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