SELF-LEARNING HOME TASK (SLHT)

Subject: Food and Beverage Services Grade: 12 Level: Freesia Quarter: 2 Week: 1

MELC: Welcome and Greet Guest Competency Code: TLE_HEFBS9-12GO-II-b-1

Name: __________________________ Section: ________ Date ________

School: Don Julian Enad Memorial National High School District: Sibonga

A. Readings/Discussions

Welcoming and Greet Guest

• The arrival of the guests into the

dining room or restaurant is
equally important as the meal
itself . Therefore, it is very
important that you properly
welcome and greet guests
accordingly as this may affect their
dining experience. The guests
might not dine at the restaurant
again if you do not treat them properly.

RECEPTIONIST
• the person who welcomes or greet guests in the restaurant also known as host
or hostess “how·stuhs”.
• should be well groomed and be present at the entrance of the dining room or
restaurant.
• must greet the guests with enthusiasm and be respectful at all times.
• whatever impression he/she gives will definitely set the mood for the dining
experience.
• welcoming or greeting guests can also be done by a headwaiter.

POINTS TO REMEMBER IN WELCOMING GUESTS!!!

1. When guest arrive, open the door ( if there is one). Walk towards the guests,
make pleasant eye contact and welcome them with a pleasant greeting. Address
them with appropriate greeting for the time of the day.

• 06:00-11:59 “Good Morning”

• 12:00-06:59 “Good Afternoon”

• 07:00-12:59 “Good Evening”

2. Use the guest's name when known. Try to call the guests by name: e.g., “Good
morning Mr./Mrs._______, how are you?” or “Welcome to (name of restaurant),
Mr./Mrs. (name of the guest).”

3. Be aware of the guests as they come into the dining room or restaurant. If you are
still busy with another guest, acknowledge the new guest by making eye contact and
saying, “I will be right back with you,” or a simple hand gestures or smile will do.
-if still busy with another guest, acknowledge the new guest
-acknowledge right away to avoid embarrassment and to make them feel important.

4. Extend assistance to the guests as much as possible. Ask if they need assistance
(e.g. folding umbrellas, removing the coat, among others). Helping guests creates a
welcoming atmosphere.

5. Check for any reservation. Politely ask if they have a reservation. If they do, ask
the guest's name and guide them to the reserved table. Make sure their table is
prepared in advanced.
-if no reservation, ask how many are dining and ask their preferred section in the
dining room and ask them to wait while checking on the tables' availability.
-if there's no available table, politely inform the guests and ask them if they can wait
for a while at the lounge.(/’launj) a place for lounging; lobby

• be honest about the length of the waiting time.

• if you anticipate (mean "to know beforehand," anticipate implies taking
action about or responding emotionally to something before it happens.) long
waiting time period, you may offer complimentary drinks and lead them to a
place where they can wait comfortably.
• lead the guests towards the table
• do not walk to fast
• say to the guest: “ This way, Madam/Sir” with palms open.
• walk a little ahead when escorting to their table
• assist them until they are seated
6. Pull the chair out for the guest (ladies first). Then endorse the guests to the
captain waiter.

7. The hostess/receptionist leaves the table once the captain waiter or the waiter
approaches the guests' table to offer the before dinner drinks.

BASIC PHRASEOLOGIES FOR WELCOMING AND GREETING GUESTS

“Good morning/afternoon, Sir/Ma'am or Mr._______ or Mrs.______. Welcome

to_____________(name of restaurant).

If they have made a reservation

“We have prepared a nice table for your party Mr./Ms.__. This way please.”

If none, “How many are we expecting in the party, sir/madam?” “This way please.”

Before the guests are seated, ask “Will this table be alright for you?''

If the guest is a patron or regular customer, welcome him back.

“Welcome back Mr./Ms.____. We are glad to see you again,Ma'am/Sir.”

If the outlet is full and no available table.

“I am sorry Ma'am/Sir but all the tables are occupied at the moment. Do you mind
waiting at the lounge for about __and I will call you the moment we have a table
available for you?”

If the waiter or Food and Beverage Service Attendant (FBSA) is not yet
available to attend the guest.

“The waiter (US /ˈweɪ.tɚ

̬ / UK  /ˈweɪ.tər/)/FBSA will be with you in a short while.”

* In a banquet (Correct spelling for the English word "banquet" is [bˈaŋkwɪt], [b

ˈaŋkwɪt], [b_ˈa_ŋ_k_w_ɪ_t] ) banquets serve a single type of appetizer and dessert
and allow guests to select their choice of main course., when there is an excess in the
expected number of guests and all seats are occupied

“I am sorry Ma'am/Sir, we have an unexpected excess in the number of guests and

all seats are already occupied. However, our staff is already preparing additional
tables and chairs. May we request you to wait at the lounge for a while and I will call
you when your tables are ready.”

(note: You can watch more videos from youtube: https://www.youtube.com/watch?

v=9KROcGHu5NI, https://www.youtube.com/watch?v=vb5ZTFC3R34
 B. Exercises

Directions: Arrange the jumbled letters below and explain briefly

your understanding about the words you formulated. (3pts. Each)
1. LECMEWO NDA ETGRE SUTSEG-
2. TWAREI-
3. TESGUS-
4. TARUATNESR-
5. EQBNUAT-
Answers: WELCOME AND GREET GUESTS, WAITER, GUESTS,
RESTAURANT, BANQUET

Processing Questions: (5pts. Each)

1. Why is it important to welcome and greet guests?

2. Is it important to know the name(s) of your guest(s)? Why or why not?

3. How would you handle guests who come in without any reservations
and ask for possibility to wait for a table?

C. Assessment/Application/Outputs (Please refer to DepEd Order No. 31, s. 2020)

I. Direction: Fill in the blanks the correct word/s to complete the sentence. Please write your
answers on the space provided in each number.

1. When guest arrive_____ the door (if there is one).

2. Extend assistance to the _____ as much as possible.
3. The _____ /receptionist leaves the table once the captain waiter or the waiter
approaches the guests' table to offer the before dinner drinks.
4. Check for any reservation. _______ ask if they have a reservation.
5. The guests might not dine at the restaurant again if you do not treat them _______.

II. Directions: Read and analyse the following statements carefully. Encircle the letter
of the correct answer.

1. In a restaurant, a person welcomes or greets guests. How do you call this person?
A. head waiter B. FBSA C. receptionist D. waiter
2. If a customer arrived in a restaurant around 7:00 pm-12:00 p.m., what will be the
appropriate greeting for this time?
A. “Good morning” B.”Good afternoon” C.”Good evening” D. “ Good day”
3. You are assigned as receptionist in JV Restaurant . A male customer is coming as the
first customer on
that day. What will you do first?
A. Approach the customer and lead the way to his table.
B. Open the door and greet him with a pleasant smile.
C. Welcome him with a smile and call a waiter.
D. Wave your hand and point where to go.
4. A young lady entered Angel’s Restaurant and you know that all tables are already
occupied by customers. As receptionist, what will you say to the lady?
A. “I am sorry, Miss. All the seats are occupied at the moment. Do you want to wait
or not?”
B. “I am sorry, Miss. All the seats are occupied at the moment. Do you mind waiting
at the lounge.
C. “I am sorry , Ma’am. All the seats are full at this time. Do you want to have a drink
while waiting?”
D. “I am sorry, Ma’am. All the seats are occupied at the moment. Do you mind
waiting at the lounge for about
five minutes?”
5. Which of the following is appropriate to say if the customer has no reservation?
A. May I know how many we are expecting Sir/ Ma’am?
B. Table for how many persons, Sir/Maam?
C. How many are you , Sir/Ma’am?
D. Table for two or three?
III. Modified True or False: Identify if the underline situation is true or false.
Write your age above the statement if it is correct and if it is false write the
correct word/s above the incorrect word/s.

Situation

A guest or group of guests may come without any reservation. In that case, greeter
or host could say (1)“Please leave now maam/ sir. Let me check if there is any table
available or not.” Now if there is free table then the host could easily make guest seated
there there but what does happen if every tables are occupied? If none available then you
have to handle the situation (2) easily. If you have bar facilities or if your restaurant is in
hotel then you may sa” Sir , I am very (3) sorry. All the tables are (4)not occupied. Would
you mind wait in our bar lobby or in a lobby so that (5) I can call you as soon as any table
is free”.

D. Suggested Enrichment/Reinforcement Activity/ies

Watch a video presentation about welcoming and greeting guests:

https://www.youtube.com/watch?v=vb5ZTFC3R34 https://www.youtube.com/watch?
 v=9KROcGHu5NI

Or you may have experienced eating in fine dining restaurant and have
observed happenings relative to welcoming and greeting a guests.
Watched movies that shows welcoming and greeting a guests. Make a
narrative report while taking into considerations the following questions.

Rubrics in rating:
Content- 15 points
Organization of ideas- 3 points
Grammar and Spelling- 2 points
Note: Choose at least one situation that is applicable for you.

1. Is the receptionist well- groomed?

2. Was the door opened for the guests?
3. Were guests acknowledge properly as soon as they arrived in the restaurant?
4. Were guests greeted properly and appropriately?
5. Did the receptionist make eye contact when welcoming / greeting guests?
6. Were the guests greeted with a sincere smile?

For the Teacher- Learners must be guided closely in answering the Learners Home Task.

For the Learner- Take time to learn the concepts given for future use. Seek help from the
teacher.

For the Parent/Home Tutor- Give full support and monitor the learners in answering the
Learners Home Task.Seek assistance from the subjects teachers if necessary.

References: https://www.hospitality-school.com/how-welcome-greet-seat-guest/#lead-
guest-to-the-table

Books in Food and Beverage Services- Technical Vocational- Livelihood Track Manual pages
(103-109).

Prepared by: ELSIE A. RELACION

SHS Teache 2

Reviewed by:  

  ELIZABETH C. AVILA  
Teacher-Guidance Designate- Junior High
   

   

   

  MARIBELLA C. PONCE  
Teacher-Guidance Designate- Senior High
   

   

   

  MYRNA J. MENDAROS, MA.Ed  

School Principal 1
           
   

Learner's Signature Parent's Signature