1 Getting started

What is happening in the picture?

This unit is about starting a new English course. You will learn how to:

Listening and speaking

■ Greet others and introduce yourself Sc/E1.1a; Sd/E1.1a; Lr/E1.1d

■ Give information about yourself Sc/E1.4b; Lr/E1.2b

■ Ask others about themselves Sc/E1.3a; Lr/E1.2b

■ Ask for something you need Sc/E1.2a; Lr/E1.2a

Reading and writing

■ Read a simple text Rs/E1.1a

■ Spell your name and address Rw/E1.3a; Ww/E1.1a, 2a

■ Fill in a simple form Rs/E1.1a; Wt/E1.1a; Ww/E1.2b

■ Write sentences about yourself Ws/E1.1a, 3a

■ Understand words, signs and symbols Rw/E1.1a; Rt/E1.2a

E1 ESOL Unit 1 Page 1

Introducing yourself
Activity A ● Saying your name
1 It’s the first day of class. Listen. How many learners can you hear?
What are their names?

Hello, my name’s Mubarak.

What’s your name?

Hello, Mubarak.
My name’s Valbona.

2 Now introduce yourself to someone. Ask his or her name.

Activity B ● Saying where you come from

Mubarak wants to know where Valbona comes from.

Where do you
come from?

I come from
Kosovo.

1 Ask other people in your class where they come from.

2 Make a list of the countries.

3 Your teacher will show you a map of the world. Find your country.
Show others where your country is.

Page 2 Unit 1 E1 ESOL Lr/E1.2b; Sc/E1.3a, 4a

Getting to know each other
Activity A ● Asking questions

1 Alev is talking to Samir. Listen and tick (✓).

Country ✓ Languages ✓

Turkey Kurdish and Turkish

Algeria Arabic and French

2 Listen again. Alev is introducing Samir to the class.

Does she give the correct information?

Activity B ● Questions and answers

Here are some questions we use to ask for information.
Match the questions and the answers.

Question Answer

What’s your name? I speak ……

Where do you come from? My name’s ……

What language do you speak? I come from ……

Activity C ● Giving personal information

1 Work in pairs. Ask and answer the same questions.

2 Introduce your partner to the class.

Lr/E1.2b; Sc/E1.3a, 4a; Sd/E1.1a E1 ESOL Unit 1 Page 3

Asking for things
Activity A ● Where things are
1 Match the words and the pictures.
■
pencil ■
■ notebook pen
■
a b
■ rubber
c
toilet

e
■
d
f computer

h
g
■ i
■
dictionary
telephone

■
drinks machine

2 Listen to the teacher. What things does she talk about?

Tick (✓) the things you hear.

3 Listen. What does Alev say when she doesn’t understand?

What does Samir ask?
Can I use your
Activity B ● Asking to borrow something dictionary, please?

1 Mubarak is talking to Valbona. Listen. What does he want?

How does he ask? No problem.

2 Work in pairs. Your teacher will give you some cards.

Ask to borrow the things on the cards.

Page 4 Unit 1 E1 ESOL Sc/E1.2a, 3d; Lr/E1.2a

Classroom instructions
Activity A ● Following instructions
1 Match the pictures and the words.

a a B b

b C

c A

Listen

Read
c d

Work in pairs

Tick

Match

f
Write
e Mr / Mrs / Miss

Circle

Underline

g Mr ■ / Mrs ✓
■ / Miss ■ h Mr / Mrs / Miss

2 Listen. Match the instructions and the pictures (a–h).

Write the number of the instruction in the box.

Lr/E1.2b; Rw/E1.1a E1 ESOL Unit 1 Page 5

Having a break
Activity A ● Talking together
Akhtar and Mubarak meet in the kitchen in the learning centre.

Hello, Akhtar.
How are you?

Would you like

some coffee?

1 Listen and put the replies in the correct order. Number them 1–4.

Hello, Akhtar. Yes, please.

How are you?

Yes, I do.
I’m fine. Would you
like some coffee?

No, I don’t take

sugar, thank you.
Do you take milk?

I’m fine, thanks, 1

And sugar? and you?

2 Work in pairs. Practise the conversation.

Page 6 Unit 1 E1 ESOL Sd/E1.1a; Lr/E1.1d, 2b

Activity B ● Positive and negative answers
Samir asks Mai Chen what she likes to eat and drink.

Do you drink tea?

Yes, I do.

Do you eat meat?

No, I don’t.

Work in pairs. Ask questions about what you like to eat and drink.
Use some of these words.

chocolate
coffee

cola

chips

rice curry

eggs
samosa fish

spaghetti
Remember!
I drink … I don’t drink …
fruit
He drinks … He doesn’t drink …
She drinks … She doesn’t drink …

E1 ESOL Unit 1 Page 7

Numbers
Activity A ● Numbers 1–100
Have you got a lucky number? Try to find it here.

1 2 3 4 5 6 7 8 9 10

11 12 13 14 15 16 17 18 19 20

23 24 30 32 36 40 42 47 50 58

60 65 70 71 80 89 90 100

Listen to people saying their age or house number.

Circle the numbers you hear.

Activity B ● Telephoning the college

1 Samir can’t come to class. He is telephoning the college.
Listen and fill in Samir’s surname and his telephone number.

✆ Message

Mrs Smith
For: ____________________________________

9/3
Date: ___________________________________

9:45
Time: ___________________________________

Samir
Caller’s name: ____________________________

Telephone number: ________________________

Can’t come to class this

Message: ________________________________

wee‡. Moving house.

_________________________________________

_________________________________________

2 Work in pairs. Practise giving your name and telephone number.

Page 8 Unit 1 E1 ESOL Sc/E1.4b; Lr/E1.2b; Rw/E1.3b; Ww/E1.1a, 2b

An application form
Activity A ● Joining the library
1 Mai Chen is joining the library. Read the text.

My name is Mai Chen. I am 24 years old and I

come from China. I am single. I live with my family
at 73 Pearcroft Road, Durham. Our postcode is
DH1 3ZZ. Our phone number is 0191 983 7914. I also
have a mobile. My number is 0796 3048139. I am
learning English at Kingsdown Community College.
Today I am joining the library.

Now fill in her application form.

Library Membership Application Form

Mr/Mrs/Ms (delete as appropriate)

Surname ..................................................................................

First name ..................................................................................

Address .....................................................................................................

.....................................................................................................

.....................................................................................................

Postcode .............................................. Age ...............................

Home tel ..................................................................................

Mobile ..................................................................................

Occupation ..................................................................................

2 Your teacher will give you a form. Fill it in.

Rs/E1.1a; Wt/E1.1a; Ww/E1.1a, 2b E1 ESOL Unit 1 Page 9

Kingstown? No, Kingsdown
Activity A ● Checking when you are not sure
1 When we want to check something we ask a question. Listen to these
people. Notice how their voices rise when they ask a question.

19? No, 90.

3NP? No, 3NB.

S-A-M-E-R? No, S-A-M-I-R.

Flat P? No, Flat B.

Miss? No, Mrs.

30? No, 13.

EN1 1BP? No, EM1 1PB.

2 Your teacher will say some of the things in the speech bubbles.
Write them down. Put a question mark (?) if you hear a question.

3 Work in pairs. Practise checking the information from task 1.

Page 10 Unit 1 E1 ESOL Sc/E1.1a; Lr/E1.2d

✓ Check it
Activity A ● Verbs
Complete the sentences with these verbs.

drink speak live come study eat

My name is Kim. I come

............................... from Vietnam. I ............................... Vietnamese.

I ............................... in Birmingham. I ............................... English at Midway College.

I don’t ............................... coffee and I don’t ................................ meat.

Activity B ● Numbers
Match the numbers and the words.
8 10 7
nine 3 ‰ive
‰our
three ten
two
9 eight 6 2
1 one
seven six
5 4

Activity C ● Questions and answers

Match the questions and the answers.

What’s your name? I speak Chinese.

Do you eat fish?

I come from China.
Where do you
come from?
My name’s Huang.
What language
do you speak? No, I don’t.

E1 ESOL Unit 1 Page 11

▼
Mini-project
▼

▼
Activity A ● Class survey
Find information about other people in the class. Here are some ideas.

Yes No
Question
Information
Do you ....?
How many people
walk to class?
Do you ....?
How many people
uages?
speak three lang
are Are you ...?
How many people
library members?
are Are you ...?
How many people
left-handed?
have Have you got ...?
How many people
got children?
have Have you got ...?
How many people
e?
got a mobile phon

How am I doing?
I can Yes I need more practice
Greet others and introduce myself ■ ■
Give information about myself ■ ■
Ask others about themselves ■ ■
Ask for something I need ■ ■
Read a simple text ■ ■
Spell my name and address ■ ■
Fill in a simple form ■ ■
Write sentences about myself ■ ■
Understand words, signs and symbols ■ ■

Page 12 Unit 1 E1 ESOL

More reading and writing

The alphabet in English

Activity A ● The letters of the alphabet

1 Can you say these letters?

2 Write the letters in the boxes.

Aa Bb Cc Dd Ee F‰ Gg
Aa

Hh Ii Jj K‡ Ll Mm Nn

Oo Pp Qq Rr Ss Tt Uu

Vv Ww Xx Yy Zz

3 Can you match these letters?

D G I B A Q N L T R H E

b q t r d h a e g n i l
4 Now write the letters again in alphabetical order.

a b
.............................................................................................................................................................................................................

.............................................................................................................................................................................................................

Activity B ● Listening to letters of the alphabet

Your teacher will read out some letters. Write them here.

1 ................. 2 ................. 3 ................. 4 ................. 5 ................. 6 ................. 7 .................

8 ................. 9 ................. 10 ................. 11 ................. 12 ................. 13 ................. 14 .................

Rw/E1.3a; Ww/E1.2a E1 ESOL Unit 1 Page 13

 More reading and writing

Common signs and symbols

Activity A ● Reading common signs

1 Where do we see signs like these?

2 Match the signs and the symbols. What do they mean?

a
GENTS

b
NO SMOKING

c
LADIES

d
EMERGENCY EXIT
3 Put these signs in pairs.

Push EXIT

OPEN Pull

Reception CLOSED

ENTRANCE Enquiries

4 Work in small groups. Your teacher will give you cards. Can you find
a pair?

Page 14 Unit 1 E1 ESOL Rt/E1.2a; Rw/E1.1a

More reading and writing

Words to remember

Activity A ● Reading and writing

1 We often use these words in English.
Can you read them?
on
the
I he in
she

at
you one not to
we

it
and from of
a for

2 Now read these verbs.

am is come go live speak

have do learn read listen

3 Write your name, street, town or area, country, language.

Name

Street

Town or area

Country

Language

Rw/E1.1a; Ww/E1.1a E1 ESOL Unit 1 Page 15

 More reading and writing

Putting words together

Activity A ● Reading
Mubarak is writing about himself. My name is Mubarak. I come from

Sudan. I speak Arabic. I live in

Queen’s Park. I study English at

Kingsdown Community College.

I like this class. I have lots of

friends here.

1 How many sentences are in the text?

2 How many capital letters can you see? Why does Mubarak use these
capitals?

Activity B ● Writing
Use some of the words on page 15 to write about yourself.

Remember!
● Every sentence begins with a capital letter and
finishes with a full stop.
● We use capital letters for:
the names of people
the word I – I am …
the names of places
the names of countries, languages and nationalities
the names of days and months.

Page 16 Unit 1 E1 ESOL Rs/E1.1a; Ws/E1.1a, 2a, 3a

 Audio scripts
Page 2 Introducing yourself Activity B
Activity A Mubarak: Excuse me, can I use your pencil, please?
Mubarak: Hello, my name’s Mubarak. What’s your Valbona: Yes, no problem.
name?
Valbona: Hello, Mubarak. My name’s Valbona.
Page 5
Alev: Hello, my name’s Alev. What’s your name?
Samir: Hello, Alev. My name’s Samir.
Activity A
1 Tick the box.
2 Match the letters.
Page 3 Getting to know each other 3 Read the instructions.
4 Write your name here.
Activity A
5 Underline the correct word.
Part 1 6 Work in pairs.
Alev: Hello. What’s your name? 7 Circle the correct word.
Samir: My name’s Samir. 8 Listen to the audio.
Alev: Where do you come from?
Samir: I come from Algeria.
Alev: What language do you speak? Page 6 Having a break
Samir: I speak Arabic and French.
Activity A
Part 2 Akhtar: Hello, Mubarak. How are you?
Alev: Hello, everybody, this is Samir. He comes Mubarak: I’m fine, thanks, and you?
from Algeria and he speaks Arabic. Akhtar: I’m fine. Would you like some coffee?
Mubarak: Yes, please.
Akhtar: Do you take milk?
Page 4 Asking for things
Mubarak: Yes, I do.
Activity A Akhtar: And sugar?
Teacher: There are some things I want you to bring Mubarak: No, I don’t take sugar, thank you.
to class every day, if possible. Can you
please bring a pen, a pencil and a
Page 8 Numbers
notebook? And also a dictionary, if you
have one. We’ll have a break during the Activity A
lesson and you can go and buy a drink I’m 42.
from the drinks machine if you want. The I’m 30.
drinks machine is in the student café. I’m 16.
Alev: I’m sorry, I don’t understand. Can you I’m 50.
repeat that, please? I live at number 14 River Drive.
Teacher: If you want to buy a drink – tea, coffee, I live at 24 Morely Road.
cola – you can use the student café. My address is number 17 Avondale Road.
Alev: Ah, OK. My address is 32 Dames Avenue.
Teacher: You can also use the telephone in the hall if
you need to make a phone call. Please Activity B
switch off your mobile phones during the
Receptionist: Kingsdown Community College, can I
lesson.
help you?
Samir: Excuse me, where’s the toilet?
Samir: Yes, I want to leave a message for Mrs
Teacher: Oh, yes. I’m sorry. The toilet is on the left,
Smith, please.
just as you come into the building.
Samir: Thank you.

E1 ESOL Unit 1 Page 17

Receptionist: D’you mean the English tutor? Page 10 Kingstown? No, Kingsdown
Samir: Yes. My name is Samir Chergui. I can’t
come to class this week because I’m Activity A
moving house. A: 19? B: No, 90.
Receptionist: OK, that’s fine. I’ll give her the A: 3NP? B: No, 3NB.
message. Could you spell your A: S-A-M-E-R? B: No, S-A-M-I-R.
surname? A: Flat P? B: No, Flat B.
Samir: It’s C-H-E-R-G-U-I. A: Miss? B: No, Mrs.
Receptionist: And is there a telephone number A: 30? B: No, 13.
where she can contact you? A: EN1 1BP? B: No, EM1 1PB.
Samir: Yes, it’s 0796 3016192.
Receptionist: Was that 6992?
Samir: No, 6192.
Receptionist: OK, Mr Chergui, I’ll see she gets the
message.
Samir: Thank you.
Receptionist: Bye.
Samir: Bye.

Page 18 Unit 1 E1 ESOL

A Answers
Page 2 Introducing yourself Tick – g
Match – a
Activity A1 Write – f
6 Circle – h
Mubarak, Valbona, Alev, Samir Underline – e

Activity A2
Page 3 Getting to know each other
1 g 2 a 3 c 4 f 5 e 6 b 7 h
Activity A1 8 d
Algeria/Arabic and French

Activity A2 Pages 6 and 7 Having a break

Alev says Samir speaks Arabic. This is correct, but he Activity A1
also speaks French. Yes, please. – 2
Yes, I do. – 3
Activity B No, I don’t take sugar, thank you. – 4
What’s your name? – My name’s ...... ? I’m fine, thanks, and you? – 1
Where do you come from? – I come from ...... ?
What language do you speak? – I speak ...... ?
Page 8 Numbers
Activity A
Page 4 Asking for things
42, 30, 16, 50, 14, 24, 17, 32
Activity A1/2
a notebook ✔ Activity B1
b rubber ✔ Chergui
c pen ✔ 0796 3016192
d pencil ✔
e dictionary ✔
f drinks machine ✔ Page 9 An application form
g toilet ✔
Activity A1
h telephone ✔
Ms
Activity A3 Surname – Chen
First name – Mai
Alev – I’m sorry, I don’t understand. Could you
Address – 73 Pearcroft Road, Durham
repeat that, please?
Postcode – DH1 3ZZ
Samir – Excuse me, where’s the toilet?
Age – 24
Home tel – 0191 983 7914
Activity B1 Mobile – 0796 3048139
pencil Occupation – student
Excuse me, can I use your pencil, please?

Page 11 Check it
Page 5 Classroom instructions
Activity A
Activity A1 My name is Kim. I come from Vietnam. I speak
Listen – d Vietnamese. I live in Birmingham. I study English at
Read – c Midway College. I don’t drink coffee and I don’t eat
Work in pairs – b meat.

E1 ESOL Unit 1 Page 19

A
Activity B Page 14 Common signs and symbols
1 one Activity A1
2 two
Suggested answers:
3 three
At school/college, at the cinema, in a train, at a
4 four
station
5 five
6 six
Activity A2
7 seven
8 eight Ladies – c
9 nine Gents – d
10 ten No smoking – a
Emergency exit – b
Activity C
Activity A3
What’s your name? – My name’s Huang.
Where do you come from? – I come from China. push – pull
What language do you speak? – I speak Chinese. open – closed
Do you eat fish? – No, I don’t. reception – enquiries
entrance – exit

Page 13 The alphabet in English

Page 16 Putting words together
Activity A3
Dd Gg Ii Bb Aa Qq Nn Ll
Activity A1
Tt Rr Hh Ee 7

Activity A4 Activity A2
a, b, d, e, g, h, i, l, n, q, r 16 – at the beginning of sentences, for the word I,
for names of places, for the name of his country and
Activity B his language
1 I 2 F 3 U 4 B 5 H 6 A 7 V
8 E 9 S 10 Y 11 G 12 W 13 P
14 J

Page 20 Unit 1 E1 ESOL

2 Daily life

The Lobo family and Mrs Baker are

neighbours.

It’s breakfast time.

What time do you have breakfast?

This unit is about daily life. You will learn how to:

Listening and speaking

■ Say what you do in everyday life Sc/E1.1a, 1b, 4a, 4b

■ Say what you like and don’t like Sc/E1.1c; Lr/E1.2d

■ Ask for information about people Sc/E1.1a, 1b

■ Listen for information about people Lr/E1.1c, 2a, 2b, 2d, 2e, 4a

Reading and writing

■ Read about other people Rt/E1.1a; Rs/E1.1a, 1b; Rw/E.1a, 3b

■ Write about yourself Wt/E1.1a; Ws/E1.1a, 2a; Ww/E1.1a, 1b, 1c

E1 ESOL Unit 2 Page 1

My week
Mrs Baker comes from London. These are some of the things
she does every week.

Activity A ● Words for everyday activities

My name’s Mrs Baker. I study

computing on Wednesday.

Here are some of the things I do. I …

study computing have lunch w

go to church ith my friend
s

go to Tai Chi stay at home

go swimming

Page 2 Unit 2 E1 ESOL Sc/E1.1a, 4b; Lr/E1.2a, 2d; Rw/E1.1a

Activity B ● Filling in a diary
Listen and fill in Mrs Baker’s diary for a week.

April
Mon 14
stay at home Fri 18

Tue 15 Sat 19

Wed 16
study computing Sun 20
go to church

Thu 17 Notes

Activity C ● Saying a word

Show the syllables in each word. Then mark the stress.

Monday Mon day

Saturday

football

computing

Now say the words.

Activity D ● Talking to someone else

Work in pairs. Ask each other.

What do you do on ……………. ?

I ……………….. .

E1 ESOL Unit 2 Page 3

My day
Activity A ● Reading
Cris Lobo is doing his homework.
He is writing about his daily life.

Read the text. Then match the

pictures and the clocks.

I get up at 7 o’clock. I have breakfast at

8 o’clock. I go to school at 8:30. I come home
at 3:15. I do my homework, then I have my
dinner at 6:30. Next I watch TV. I go to bed
at 9 o’clock.

a d

b e

c f

Page 4 Unit 2 E1 ESOL Sc/E1.4b; Rt/E1.1a; Rw/E1.1a, 3b; Rs/E1.1a; Ws/E1.1a

Activity B ● Making sentences
Complete the sentences. Use the words in the box.
gets up
a Cris gets up
.................................. at 7 o’clock.
has his dinner
b He ............................................................. at 8 o’clock.
goes to school
c He ............................................................. at 8.30.
goes to bed
d He ............................................................. at 3.15.

e He ............................................................. at 6.30. comes home

f He ............................................................. at 9 o’clock. has his breakfast

Activity C ● Talking to other people

Ask some people in your class what time they do things.

Remember
● When you ask a what question,
go down at the end.

What time do you get up?

What time do you ……………. ?

Name get up have dinner go to bed

E1 ESOL Unit 2 Page 5

Morning, afternoon and evening
Activity A ● Listening to a conversation
Mrs Baker wants to invite Mrs Lobo for a cup
of tea on Monday.
?
Listen and tick (✓) the things that Mrs Lobo
does on Monday.

On Monday morning

■ she goes shopping

■ she goes to work

■ she reads

On Monday afternoon
■ she goes shopping

■ she goes swimming

■ she cleans the house

On Monday evening
■ she goes swimming

■ she watches TV

■ she cleans the house

Activity B ● Listening for information

Listen. Answer these questions.

a What time does Mrs Lobo start work? .....................................

b What time does she finish work? .....................................

Page 6 Unit 2 E1 ESOL Lr/E1.2e

Likes and dislikes
Activity A ● New words
Say these words.

biscuits milk computers

dogs bananas football

Activity B ● How to ask questions

Mrs Lobo is talking to Rosa.

Listen to the question and the answer.

Do you like tomato soup? Yes, I do.

Do you like chicken soup? No, I don’t.

Activity C ● Asking other people

Ask other students Do you like ...?

Remember
● Your voice goes up when you ask a yes/no question.

Sc/E1.1a, 1b; Sd/E1.1c; Lr/E1.2d; Rw/E1.1a E1 ESOL Unit 2 Page 7

About myself
Activity A ● Reading an e-mail
Rosa Lobo e-mails a new penfriend.

Put a tick (✓) by the things that Rosa

likes. Put a cross (✗) by the things Rosa
doesn’t like.

To: Kate Lewis

From: Rosa Lobo
Subject: About myself

Hi! My name’s Rosa. I’m 14 and I live in London. I like pop

music and football. I don’t like shopping. I love cats. I hate
fish and vegetables.

What do you like?

a b

✓
■ ■

c d e

■ ■ ■

Page 8 Unit 2 E1 ESOL Rs/E1.1a, 1b; Rw/E1.1a; Wt/E1.1a; Ws/E1.1a, 2a; Ww/E1.1a
 Activity B ● Writing about what you like
Complete the sentences. Use like, don’t like, love or hate.

a I .................................................. football.

b I .................................................. shopping.

c I .................................................. fish.

d I .............................................................................. .

Activity C ● Reading for information

Read about Rosa and answer the questions.

To: Kate Lewis

From: Rosa Lobo
Subject: About myself

Hi! My name’s Rosa. I’m 14 and I live in London.

a What’s her name? ..................................................

b How old is she? .................................................

c Where does she live? ..................................................

Activity D ● Capital letters and full stops Remember

We use capital letters
Read the e-mail on page 8 again and underline the
capital letters and full stops. ● for the first letter of a sentence
● for a name
● for the word I e.g. I am …
Activity E ● Writing about yourself
Complete these sentences about yourself.

My name’s ........................................ . I’m ....................... and I live in ........................................ .

Copy the sentences again. Make sure you use capital letters and full stops.

.................................................................................................................................................................................

.................................................................................................................................................................................

E1 ESOL Unit 2 Page 9

Months of the year
Activity A ● Reading a calendar
Look at Mrs Lobo’s calendar and see what
she does at different times of the year.

March April
January February
go to
Bombay

July August
May June

visit Amy in
London

November December
September October
have a
go on a
Christmas
course
party

Now answer these questions.

a When does Mrs Lobo go to Bombay? In April

........................................... .

b When does Mrs Lobo have a Christmas party? .............................................................. .

c When does Mrs Lobo go on a course? .............................................................. .

d When does Mrs Lobo visit Amy in London? .............................................................. .

Activity B ● Talking about yourself

What do you do at different times of the year?

Page 10 Unit 2 E1 ESOL Rt/E1.1b; Rs/E1.1a; Rw/E1.1a

✓ Check it
Activity A ● New words
Match the words and the pictures.

a b cc d

e f g h

get up d
................... go shopping ...................

clean the house ................... study computing ...................

have dinner ................... go to bed ...................

read ................... go swimming ...................

Activity B ● Using in, on and at

Complete the sentences. Use in, on and at.

a Abdi Jama gets up at

................... 7:30.

b He goes to the mosque ................... Friday.

c He has a holiday ................... August.

d He watches TV ................... the evening.

e He starts work ................... 9 o’clock.

f He cleans the car ................... Saturday.

E1 ESOL Unit 2 Page 11

▼
Mini-projects
▼

▼
Activity A ● Write about someone else
Find someone to talk to, like a friend or your teacher.

Ask them some of the questions from this unit.

Then write some sentences about them.

Activity B ● Read about someone else

Do you like anyone famous?

Look at magazines, newspapers or the Internet.

Try to find information about what they like or

don’t like and what they do in their daily life.

How am I doing?
I can Yes I need more practice
Say what I do in everyday life ■ ■
Say what I like and don’t like ■ ■
Ask for information about people ■ ■
Listen for information about people ■ ■
Read about other people ■ ■
Write about myself ■ ■

Page 12 Unit 2 E1 ESOL

More reading and writing

Telling the time

What time is it?

12 1 12 1 12 1 12 1
11 11 11 11
10 2 10 2 10 2 10 2
9 3 9 3 9 3 9 3
8 4 8 4 8 4 8 4
7 5 7 5 7 5 7 5
6 6 6 6

It’s 4 o’clock. It’s 4:15. It’s 4:30. It’s 4:45.

Activity A ● Writing the time

Write the time under the clocks.

12 1 12 1 12 1 12 1
11 11 11 11
10 2 10 2 10 2 10 2
9 3 9 3 9 3 9 3
8 4 8 4 8 4 8 4
7 5 7 5 7 5 7 5
6 6 6 6

It’s
..................................... ..................................... ..................................... .....................................

Activity B ● Reading the time

Draw the hands on the clocks.

12 1 12 1 12 1 12 1
11 11 11 11
10 2 10 2 10 2 10 2
9 3 9 3 9 3 9 3
8 4 8 4 8 4 8 4
7 5 7 5 7 5 7 5
6 6 6 6

It’s 11:30. It’s 6:15. It’s 2:45. It’s 5 o’clock.

12 1 12 1 12 1 12 1
11 11 11 11
10 2 10 2 10 2 10 2
9 3 9 3 9 3 9 3
8 4 8 4 8 4 8 4
7 5 7 5 7 5 7 5
6 6 6 6

It’s 3:45. It’s 9:30. It’s 11 o’clock. It’s 1:15.

Rw/E1.1a; Ws/E1.1a E1 ESOL Unit 2 Page 13

 More reading and writing

Spelling

Activity A ● Looking at vowels and consonants

Look at the days of the week.

Monday Tuesday Thursday Saturday

Wednesday Friday Sunday

Fill in the missing letters.

M__nd__y T__ __sd__y W__dn__sd__y Th__rsd__y

Fr__d__y S__t__rd__y S__nd__y

The missing letters are vowels: a e i o u

All the other letters are consonants: b c d f g h j k l m n p q r s t v w x y z

Activity B ● Learning to spell

Look at this way of learning to spell words.

1 2 3

First look at the word. Then cover it. Then write it without looking.

4 5

Then check if you’ve got it right. Write it again to make sure.

Activity C ● Spelling the days of the week

Use this method to learn the days of the week.

Page 14 Unit 2 E1 ESOL Rw/E1.1a; Ww/E1.1a, 1b, 1c

 More reading and writing

Full stops and capital letters

Activity A ● Filling in a diary

Write some of the things you do every week.

April
Mon 14 Fri 18

Tue 15 Sat 19

Wed 16 Sun 20

Thu 17 Notes

Activity B ● Writing sentences about yourself

Now write sentences about yourself.
Examples

I go swimming on Monday.
I visit ‰riends on Tuesday.
I ........................................................................ on Monday. ........................................................................

...................................................................................................................................................................................

...................................................................................................................................................................................

...................................................................................................................................................................................

Remember
● Use capital letters for

days of the week names

a new sentence the word I e.g. I go …
● Use a full stop for the end of a sentence.

Wt/E1.1a; Ws/E1.1a, 2a; Ww/E1.1a E1 ESOL Unit 2 Page 15

 More reading and writing

Learning new words

Activity A ● Learning new words

Put the words in the box in the correct space.

chocolate house biscuits rice fish

college soup church vegetables
bananas apples school mosque

Food Places

chocolate house

Activity B ● Looking for vowels

Circle the vowels in these words.

‰ish college mosque bananas

Activity C ● Spelling new words

Now choose some words. Learn to spell them using the look, cover, write
and check method.

Page 16 Unit 2 E1 ESOL Rw/E1.1a; Ww/E1.1a, 1b, 1c

 Audio scripts
Page 3 My week
Activity B
Mrs Baker: Well, I’m quite busy. I go to Tai Chi on
Tuesday and I study computing on
Wednesday. On Thursday I go
swimming, and on Friday I have lunch
with my friends. I stay at home on
Saturday and I go to church on Sunday.

Page 6 Morning, afternoon and evening

Activity A/B
Mrs Baker: Would you like to come in for a cup of
tea on Monday morning?
Mrs Lobo: Oh ... well, I go to work on Monday
morning. I’m an interpreter and I start
work at 9:30.
Mrs Baker: What do you do on Monday afternoon?
Mrs Lobo: Mmm ... I finish work at 3 o’clock. I pick
Cris up from school and then I go
shopping.
Mrs Baker: What about Monday evening?
Mrs Lobo: Oh dear! I cook the dinner, help Rosa
with her homework and clean the house
in the evening. I’m sorry – maybe
another day ...

Page 7 Likes and dislikes

Activity B
Mrs Lobo: Do you like tomato soup?
Rosa: Yes, I do.
Mrs Lobo: Do you like chicken soup?
Rosa: No, I don’t.

E1 ESOL Unit 2 Page 17

A Answers
Page 3 My week Activity D
Activity B Hi! My name’s Rosa. I’m 14 and I live in London. I
Tuesday – go to Tai Chi like pop music and football. I don’t like shopping. I
Thursday – go swimming love cats. I hate fish and vegetables.
Friday – have lunch with my friends What do you like?
Saturday – stay at home
Page 10 Months of the year
Activity B
Sat ur day Activity A
foot ball b In December
com pu ting c In September
d In May

Page 4 My day
Page 11 Check it
Activity A
8:00 – a Activity A
8:30 – c get up – d
3:15 – e clean the house – c
6:30 – f have dinner – h
9:00 – d read – a
go shopping – g
Activity B study computing – e
b has his breakfast go to bed – f
c goes to school go swimming – b
d comes home
e has his dinner Activity B
f goes to bed a at
b on
c in
Page 6 Morning, afternoon and evening d in
Activity A e at
f on
On Monday morning she goes to work.
On Monday afternoon she goes shopping.
On Monday evening she cleans the house. Page 13 Telling the time
Activity B
a 9:30
Activity A
b 3 o’clock 11
12 1
11
12 1
10 2 10 2
9 3 9 3
8 4 8 4
Pages 8 and 9 About myself 7 6
5 7 6
5

Activity A It’s 2 o’clock. It’s 7:30.

b ✓ c ✗ d ✓ e ✗ 12 1 12 1
11 11
10 2 10 2

Activity C 9 3 9 3
8 4 8 4
5 5
a Rosa 7 6 7 6

b 14 It’s 7:45. It’s 5:15.

c London

Page 18 Unit 2 E1 ESOL

A
Activity B Page 16 Learning new words
11
12 1
11
12 1 Activity A
10 2 10 2
9 3 9 3 Food: chocolate, rice, fish, vegetables, bananas,
8
7 5
4 8
7 5
4 apples, biscuits, soup
6 6
Places: house, school, college, mosque, church
11:30 6:15
11
12 1
11
12 1 Activity B
10 2 10 2
9
8
3
4
9
8
3
4
‰ish college
7 5 7 5
6 6

2:45 5 o’clock
mosque bananas
12 1 12 1
11 11
10 2 10 2
9 3 9 3
8 4 8 4
7 5 7 5
6 6

3:45 9:30
12 1 12 1
11 11
10 2 10 2
9 3 9 3
8 4 8 4
7 5 7 5
6 6

11 o’clock 1:15

Page 14 Spelling
Activity A
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
3 Shopping 1
What shops can you see here?
Where do you go shopping?

This unit is about shopping. You will learn how to:

Listening and speaking

■ Ask for information Sc/E1.1a, 1b, 3b

■ Ask for directions Sc/E1.3c, 3d

■ Give information in shops Sc/E1.4a

■ Listen for information Lr/E1.1b, 1c, 2a, 2b, 2d, 2e

Reading and writing

■ Read prices Rt/E1.2a

■ Read leaflets Rt/E1.2a; Rw/E1.1a, 2a, 3b

■ Write a shopping list Wt/E1.1a; Ww/E1.1a, 1b, 2a, 2b

■ Read and write notes Rs/E1.1a, 1b; Wt/E1.1a; Ws/E1.1a, 2a

E1 ESOL Unit 3 Page 1

What do we need?
Activity A ● Things to buy
Here are some things you can buy in the shops. Match the
words and pictures.

a b c d

■
■
✔ ■ ■
e
milk red peppers plasters coffee

biscuits
chicken potatoes

envelopes
■ bread

f g h i

■ ■ ■ ■

Activity B ● We need to buy …

Irina lives with her brother, Stefan, and
his wife, Natalie. Listen to Irina and
Natalie. Tick ■✔ the things they need to
buy.

Page 2 Unit 3 E1 ESOL Sc/E1.1a, 3b; Lr/E1.2e; Rw/E1.1a

Activity C ● some or any Remember
some or any
Listen to Irina and Natalie’s conversation again.
Complete the sentences. ● Use some and any when you don’t
know the exact number or amount.
a We need some
......................... milk. ● Use some in a positive sentence.
b I haven’t got ......................... chicken. I’ve got some plasters.
c Have we got ......................... bread? ● Use any in a negative sentence or a
question.
d Have we got ......................... red peppers?
I haven’t got any milk.
e We haven’t got ......................... potatoes.
Have you got any bread?
f We’ve got ......................... plasters.

Activity D ● Have you got any …?

Work in groups of four. Your teacher will give you a shopping list and some
picture cards. Ask and answer questions about things on your list.

I’ve got … Have you got Yes, I have.

any …?

I haven’t got … No, I haven’t.

Activity E ● How do we say it?

1 How many syllables do these words have? Mark the syllables and
underline the stress.
Example

pepper pe - pper

biscuits coffee

envelopes plasters

potatoes chicken

2 Now practise saying the words.

E1 ESOL Unit 3 Page 3

Different kinds of shops
Activity A ● Where can I buy …?
Irina wants to go shopping. She asks
her neighbour, Mr Brent, where to go.

1 Listen to Irina and Mr Brent. Where can Irina buy envelopes and chicken?

butcher’s post office chemist’s baker’s greengrocer’s

envelopes

2 Now listen to some other people. What do they want to buy? Where can
they buy them? Complete the table.

3 Put these words in the correct place in the table.

stamps lamb cakes green beans carrots

shampoo medicine sandwiches rolls
writing paper onions perfume bananas

4 What other things do these shops sell? Add them to the table.

Page 4 Unit 3 E1 ESOL Lr/E1.2e; Rw/E1.1a

A shopping list
Activity A ● A packet of …
Look at these words. Complete the phrases. Use the words in the box.

crisps orange juice bread rice

lemonade baked beans jam a jar of jam
.........................

a carton of
a packet of
.........................
a loaf of ......................... .........................

a bottle of a tin of
a bag of
.........................
.........................
.........................

Activity B ● Pronunciation
1 Listen to some of the phrases from Activity A. What happens to the
sound of the word of when we speak?

2 Now practise saying the phrases.

Activity C ● Writing a shopping list

Complete Irina’s shopping list. Use the words in the box.

coffee
biscuits 1 bag of rice
..........................
1 packet of ..........................

lemonade
rice 3 ..........................
1 bottle of ..........................

red peppers
1 jar of ..........................
1 carton of ..........................
milk

2 Now write a shopping list for yourself.

Sc/E1.1b; Rw/E1.1a; Wt/E1.1a E1 ESOL Unit 3 Page 5

At the baker’s

Activity A ● Reading a price list

There is a baker’s shop near the school. The boys buy these things every
day. How much do they spend?

Write the price for each item and choose

the correct total from the box.

Pasties 65p
Sausage rolls 52p
Sandwiches £1.50
Samosas 75p
Doughnuts 45p
Iced buns 45p
Large loaves 90p
Small loaves 65p
Bread rolls 5 for 65p
Pitta bread 99p
Crisps 35p

Alexi: 1 cheese pasty ......................... , 1 doughnut ......................... = .........................

Suraj: 1 sausage roll ......................... , 1 iced bun ......................... = .........................

Jake: egg sandwich ......................... , 1 packet of crisps ......................... = .........................

Totals: £1.85 £1.10 97p

Page 6 Unit 3 E1 ESOL Sc/E1.1a, 2a, 3b; Lr/E1.2d, 2e; Rw/E1.1a, 3b; Ww/E1.2b
Activity B ● Checking a receipt
Look at this receipt.
Correct the information.
cheese sandwich × 1 £1.65

iced bun × 1 0.40

packet of crisps × 1 0.37

Total £2.42

Activity C ● Listening to a conversation

1 Mr Brent is at the baker’s. Listen and match.

Excuse me, how much are a sausage roll, please?

Can I have a chicken sandwich?

Can I have the bread rolls?

How much is five, please?

2 Listen again. Does Mr Brent’s voice go up or down when he asks a question? What does
the shop assistant say?

Activity D ● At the baker’s

Work in pairs. Look at the price list on page 6. Practise buying things at the baker’s. Use
some of these phrases.

How much are … ? They’re …

It’s … Remember!
And how much is a … ? a or an
● Use a before a consonant
Yes, of course.
and an before a vowel.
Can I have …, please? Here you are.
a sausage roll
an iced bun

That’s all then, thanks. OK. That’s …

E1 ESOL Unit 3 Page 7

At the supermarket
Activity A ● Finding things
Irina is at the supermarket. She’s looking
for different things. She asks the shop
assistant for help.

1 What does Irina want? Listen and tick (✔).

Conversation 1 toilet rolls ■ coffee ■

✔ potatoes ■
Conversation 2 bread ■ milk ■ red peppers ■
Conversation 3 orange juice ■ biscuits ■ plasters ■
2 Listen again. Complete the sentences.

a A: Where ......................... the coffee?

B: Over there, ......................... the tea bags.

b A: Where ......................... the red peppers?

B: Over there, ......................... the apples.

3 Listen again. How does Irina say she doesn’t understand?

I’m ......................... , I don’t understand. Can you ......................... that again?

How does she check information?

Activity B ● Is or are?
Look at the words in Activity A. Write them in the correct place in the table.

Where is the …? Where are the …?

co‰‰ee toilet rolls

Activity C ● Asking where things are

Work in pairs. Your teacher will give you a card.

Page 8 Unit 3 E1 ESOL Sc/E1.1a, 3c, 3d, 4a; Lr/E1.2a, 2e

Special offers
Activity A ● Reading for information

SUPERSAVER SUPERMARKET
L
SPECIRAS!
OFFE –– 2 for the price of 1 –––––––

SUPERSAVER washing-up liquid (75cl)

SUPERSAVER toothpaste (all sizes)

SUPERSAVER sliced white bread

––––––– Reduced this week! –––––––

Robson’s jam down from 67p to
only 60p a jar!

SUPERSAVER orange squash, 1 litre,

down from 95p to 80p !

Look at these other fantastic bargains!

25p off all Tendertot nappies with your
SUPERSAVER reward card

10p off all own brand crisps and biscuits –

offer ends this week

Read the leaflet and write down a good bargain for these customers.

a Faisal washes lots of dishes every night. .........................

b Beatrice has a small baby. .........................

c Tom eats lots of toast when he gets in late at night. .........................

Rt/E1.2a; Rw/E1.1a, 3b E1 ESOL Unit 3 Page 9

At the market
Activity A ● Buying fruit
and vegetables

1 Listen to customers buying

some fruit and vegetables
at the market. Write the
conversation number next
to the picture.

................................................. ................................................. ................................................. .................................................

2 Listen again and write how much they buy of each item underneath the
picture.

Activity B ● How much or How many?

Listen again. Complete the sentences.

Conversation 1 Remember!
A: Good morning, can I help you? How much or How many
B: Can I have some onions, please? ● Use How much with uncountable
A: How ......................... do you want? nouns.
B: Oh, about a kilo, please. ● Use How many with countable
Conversation 2 nouns.
A: Morning, what can I get you?
B: Can I have some coriander, please?
A: How ......................... do you need?
B: A large bunch, please.

Activity C ● Asking for fruit and vegetables

Work in pairs. Practise buying things from the fruit and vegetable stall.

Page 10 Unit 3 E1 ESOL Sc/E1.2a, 3b; Lr/E1.2b, 2e

✓ Check it
Activity A ● Asking questions
Look at the short conversations. Complete the sentences. Use the words in the box.

again have much are don’t ’re ’s

a A: Excuse me, how much are

......................... the toilet rolls?

B: They ......................... £1.20 for six.

A: Thanks.

b A: Where ......................... the tea?

B: Over there, opposite the biscuits.

A: I’m sorry, I ......................... understand. Can you

say that ........................., please?

c A: Can I ......................... two kilos of apples, please?

B: Here you are. Anything else?

A: Yes, how ......................... are the avocados?

B: 95p each.

Activity B ● Types of shop

Complete the sentences. Use the words in the box.

post office greengrocer’s chemist’s baker’s butcher’s

a You can buy plasters in a ......................... .

b You can buy cakes in a ......................... .

c You can buy stamps in a ......................... .

d You can buy sausages in a ......................... .

e You can buy bananas in a ......................... .

f You can buy green beans in a ......................... .

g You can buy bread rolls in a ......................... .

h You can buy shampoo in a ......................... .

E1 ESOL Unit 3 Page 11

▼
Mini-projects
▼

▼
Activity A ● Looking at prices 1

Work in a small group. Write a list of five things to buy.

Each person goes to a different shop and writes down the prices.
When you come back, look at your lists.
Where can you buy the cheapest things?

Activity B ● Looking at prices 2

Look in the local paper, at leaflets and in local shops.
Where can you find some good bargains?
Tell the rest of your class.

How am I doing?
I can Yes I need more practice
Ask for information ■ ■
Ask for directions ■ ■
Give information in shops ■ ■
Listen for information ■ ■
Read prices ■ ■
Read leaflets ■ ■
Write a shopping list ■ ■
Read and write notes ■ ■

Page 12 Unit 3 E1 ESOL

More reading and writing

Signs in shops

Activity A ● Understanding signs

Match these signs.

ENTRANCE PAY HERE

EXIT WAY IN

CHECK OUT WAY OUT

EXPRESS TILL LADIES / GENTS

TOILETS 10 ITEMS OR LESS

Activity B ● Forming upper and lower case letters

Complete the signs. Write a letter in each gap.

C _______ E _______ K O _______ T _______ xi _______

T _______ _______ LE _______ S w _______ y o _______ t

EN _______ R _______ N _______ E e _______ pr _______ ss t _______ ll

a b c d e f g h i j k l m n o p q r s t u v w x y z

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Rw/E1.1a; Ww/E1.2a E1 ESOL Unit 3 Page 13

 More reading and writing

Weights and measures

Activity A ● Weights and measures

pt = pint

g = gram

kg = kilo

l = litre

cl = centilitre

Match the amounts.

one litre 75cl

1l
one kilo

five hundred grams 500g

two pints
1kg
seventy-five centilitres
2pts

Activity B ● Looking at labels

Look at these labels. Write out the measurements in full.

..................................................
LEMONADE

50cl

SUPERSAVER
..................................................
sliced white bread
800g

Page 14 Unit 3 E1 ESOL Rw/E1.1a, 3b

More reading and writing

Writing a note

Activity A ● Reading a note

1 Read a note Irina left for Natalie. Answer the questions.

Natalie

I’m at the superm

arket.
Can you meet me
by the
checkouts at 6:30
? I
need you to help ca
rry
the shopping.

Thanks

Irina

a How many sentences are there?

b How many questions are there?

Mr Brent is not well. Natalie leaves a note

for him. Look at the note. There are three
sentences. Write out the note. Add capital
letters and punctuation.
mr brent
i am going to the
supermarket do you
need anything from
the shops call me on
my mobile
natalie

Rs/E1.1a, 1b; Wt/E1.1a; Ws/E1.1a, 2a E1 ESOL Unit 3 Page 15

 More reading and writing

Spelling

Activity A ● Initial consonants

Complete the words. Write p or b.

b
___ read ___ un ___ epper

___ acket ___ ag ___ otato

Activity B ● Final consonants

Complete the words. Write t or d.

brea d
............. packe ............. poun
£
............. biscui .............

Activity C ● More words

Do you know any other words that begin with b or p or end with d or t?
Write them down.

p ......................... b ......................... ......................... t ......................... d

pepper

Page 16 Unit 3 E1 ESOL Ww/E1.1a, 1b

 Audio scripts
Page 2 What do we need? Page 5 A shopping list
Activity B Activity B1
Irina: Right now, what do we need? a jar of jam
Natalie: We need some milk ... a carton of orange juice
Irina: OK … and I haven’t got any chicken for a loaf of bread
dinner tonight. a packet of crisps
Natalie: Have we got any bread?
Irina: Yes, we have. Page 7 At the baker’s
Natalie: Have we got any red peppers? Activity C
Irina: No, we haven’t.
Mr Brent: Good morning. How much are the bread
Natalie: Anything else?
rolls?
Irina: We haven’t got any potatoes, biscuits or
Assistant: They’re five for 65p.
coffee.
Mr Brent: Can I have five, please?
Natalie: OK, so we need chicken, milk, red peppers,
Assistant: OK ... anything else?
potatoes, biscuits and coffee.
Mr Brent: Yes, can I have a sausage roll, please?
Irina: That’s right! Oh, and we need some
Assistant: Yes, of course.
plasters. And some envelopes.
Mr Brent: And how much is a chicken sandwich?
Natalie: Plasters? No, we’ve got some plasters in the
Assistant: £1.50.
bathroom.
Mr Brent: Oh, no, thanks. That’s all then, thanks.
Irina: OK. So just envelopes.
Assistant: OK, that’s £1.17, please.
Mr Brent: Here you are.
Page 4 Different kinds of shop Assistant: That’s lovely, thanks. Here’s your change.
Activity A1 Mr Brent: Thank you. Bye.
Irina: Hi, Mr Brent!
Mr Brent: Hello, Irina. Page 8 At the supermarket
Irina: I want to go shopping but I need some Activity A
help.
1 Irina: Excuse me, where’s the coffee?
Mr Brent: Oh?
Assistant: Over there, next to the tea bags.
Irina: Yes. Where can I buy some very large
Irina: I’m sorry, I don’t understand. Can you
envelopes?
say that again?
Mr Brent: Oh, that’s easy. They sell envelopes at the
Assistant: It’s next to the tea bags.
post office.
Irina: OK, thank you.
Irina: OK. And where can I buy some nice
chicken for dinner tonight? 2 Irina: Excuse me, where are the red peppers?
Mr Brent: The butcher’s on the main road is very Assistant: Over there, by the apples.
good. My wife always goes there. Irina: By the apples?
Irina: Oh … there’s a butcher’s … good. OK, Assistant: Yes, that’s right.
thanks a lot! 3 Irina: Excuse me, where are the biscuits?
Assistant: Over there, opposite the cakes.
Activity A2 Irina: Do you mean there, by the cereal?
1 Man 1: Excuse me, where can I get some Assistant: Yes, that’s right.
plasters? Irina: OK, thanks a lot.
Man 2: At the chemist’s, over there.
Man 1: Thanks very much. Page 10 At the market
2 Man: Where can I get some potatoes? Activity A
Woman: At the greengrocer’s in Market Street. 1 Stall holder: Good morning, can I help you?
Man: What about bread? Customer 1: Can I have some onions, please?
Woman: I always go to the baker’s in the High Stall holder: How many do you want?
Street. They sell very good bread. Customer 1: Oh ... about a kilo, please.

E1 ESOL Unit 3 Page 17

2 Stall holder: Morning, what can I get you?
Customer 2: Can I have some coriander, please?
Stall holder: How much do you need ?
Customer 2: One large bunch, please.
3 Stall holder: Good afternoon, what can I do for
you?
Customer 3: Have you got any mangoes?
Stall holder: Yes, Madam, how many do you
want?
Customer 3: Three, please.
4 Stall holder: Next, please. What can I get you?
Customer 4: Some broccoli, please.
Stall holder: Certainly. How much do you want?
Customer 4: One kilo, please.

Page 18 Unit 3 E1 ESOL

A Answers
Pages 2 and 3 What do we need? 1 packet of biscuits
1 bottle of lemonade
a milk b bread c red peppers 1 carton of milk
d potatoes e envelopes f plasters
g chicken h coffee i biscuits
Pages 6 and 7 At the baker’s
Activity B Activity A
Irina needs: milk, chicken, red peppers, potatoes, Alexi: 1 cheese pasty 65p, 1 doughnut 45p =
biscuits, coffee and envelopes £1.10
Suraj: 1 sausage roll 52p, 1 iced bun 45p = 97p
Activity C Jake: 1 egg sandwich £1.50, 1 packet of crisps
a some b any c any d any e any 35p = £1.85
f some
Activity B
cheese sandwich × 1 £1.65 £1.50
Activity E1 iced bun × 1 .40 .45
bis - cuits co - ffee en - ve - lopes plas - ters packet of crisps × 1 .37 .35
po - ta - toes chi - cken Total £2.42 £2.30

Activity C1
Page 4 Different kinds of shops
Excuse me, how much are the bread rolls?
Activity A1/2 Can I have five, please?
butcher’s – chicken Can I have a sausage roll, please?
post office – envelopes How much is a chicken sandwich?
chemist’s – plasters
baker’s – bread Activity C2
greengrocer’s – potatoes Intonation up:
Can I have five, please?
Activity A3 Can I have a sausage roll, please?
butcher’s – chicken, lamb
post office – stamps, writing paper Intonation down:
chemist’s – shampoo, medicine, perfume How much are the bread rolls?
baker’s – cakes, sandwiches, rolls How much is a chicken sandwich?
greengrocer’s – green beans, carrots, onions, bananas
Page 8 At the supermarket
Page 5 A shopping list Activity A1
Activity A 1 coffee
a jar of jam 2 red peppers
a carton of orange juice 3 biscuits
a loaf of bread
Activity B2
a packet of crisps
a bag of rice a A: Where’s the coffee?
a bottle of lemonade B: Over there, next to the tea bags.
a tin of baked beans b A: Where are the red peppers?
B: Over there, by the apples.
Activity C
1 bag of rice
3 red peppers
1 jar of coffee

E1 ESOL Unit 3 Page 19

A
Activity B3 Activity B
I’m sorry, I don’t understand. Can you say that CHECK OUT
again? TOILETS
Irina checks information by: ENTRANCE
1 repeating: By the apples? exit
2 asking questions: do you mean ...? way out
express till
Activity B
Where is the: coffee, milk, bread, orange juice Page 14 Weights and measures
Where are the: potatoes, toilet rolls, red peppers,
Activity A
biscuits, plasters
one litre – 1l
one kilo – 1kg
Page 9 Special offers
five hundred grams – 500g
Activity A1 two pints – 2pts
a 2 for 1 Supersaver washing-up liquid seventy five centilitres – 75cl
b 25p off Tendertot nappies
c 2 for 1 Supersaver sliced white bread Activity B
1 fifty centilitres
Page 10 At the market 2 eight hundred grams
Activity A1/2
mangoes – conversation 3, 3
Page 15 Writing a note
onions – conversation 1, about a kilo Activity A1
coriander – conversation 2, 1 large bunch a 3 b 1
broccoli – conversation 4, 1 kilo
Activity A2
Activity B Mr Brent
1 many I’m going to the supermarket. Do you need anything
2 much from the shops? Call me on my mobile.
Natalie
Page 11 Check it
Activity A Page 16 Spelling
a are / ’re Activity A
b is / don’t / again bread
c have / much bun
pepper
Activity B packet
a chemist’s b baker’s c post office bag
d butcher’s e greengrocer’s f greengrocer’s potato
g baker’s h chemist’s
Activity B
Page 13 Signs in shops bread
packet
Activity A
pound
ENTRANCE – WAY IN biscuit
EXIT – WAY OUT
CHECK OUT – PAY HERE
EXPRESS TILL – 10 ITEMS OR LESS
TOILETS – LADIES / GENTS

Page 20 Unit 3 E1 ESOL

4 Local transport

What are these?

This unit is about travel. You will learn how to:

Listening and speaking

■ Ask for and give travel information Sc/E1.1a, 3b, 4a; Lr/E1.2a, 2b

■ Listen to travel information Lr/E1.2b, 2d, 2e

■ Buy a ticket Sc/E1.2a, 3d; Lr/E1.2b

Reading and writing

■ Read a timetable Rt/E1.1b; Rw/E1.2a, 3b

■ Read signs in the station Rw/E1.1a; Ww/E1.2a

■ Read about travel arrangements Rt/E1.1a; Rs/E1.1a

■ Write about travel arrangements Wt/E1.1a; Ws/E1.1a, 2a; Ww/E1.1a, 1b

E1 ESOL Unit 4 Page 1

Transport
Activity A ● New words
1 Look at the pictures. What are they?

a .................................................. b .................................................. c ..................................................

d .................................................. e ..................................................

2 Write the words under the pictures. taxi car bus train bike

Activity B ● Travelling to class

1 Listen and match the people and the pictures.

Vincent

Zareen

Qadir

2 Your teacher will give you a form.

How do you come to class?
Ask people in the group how
they come to class and tick (✓)
I come to class by bus.
the picture.
I walk to class.

Page 2 Unit 4 E1 ESOL Sc/E1.4a; Lr/E1.2a; Rw/E1.1a

Time
Activity A ● Looking at the time
1 What time is it?

a ............................................ am b ............................................ pm c ............................................ pm

d ............................................ am e ............................................ am f ............................................ pm

2 Write the times under the watches.

Remember!
8:10 14:45 6:50 21:20 10:15 13:30 ● Sometimes we use

a 24-hour clock.
● 4 o’clock in the
Activity B ● Listening to the time afternoon is 16:00.
Listen and tick (✓) the time you hear.
a 8:15 ■ 8:20 ■ 8:30 ■
b 15:25 ■ 15:55 ■ 15:45 ■
c 7:13 ■ 7:30 ■ 17:30 ■
d 9:00 ■ 21:00 ■ 22:00 ■

Activity C ● Asking questions about the time

Work in pairs. Your teacher will give
What time does Maria
you some information about Maria.
get up? At 7 o’clock.
She works in the ticket office of a
railway station.

Ask and answer questions about

Maria’s day.

Sc/E1.4a; Lr/E1.2d; Rw/E1.3b E1 ESOL Unit 4 Page 3

Timetables
Activity A ● Looking at timetables
Qadir is at a bus stop in the city centre. He is going to visit his friend.

Excuse me. What time

is the number 48 bus
to Downend, please?

1 Listen to Qadir. What time is the bus?

2 Look at the timetables. Write in the time of the bus to Downend.

Bus timetable number 48

number 6A
destination time
Bus timetable
City centre time
destination
Old Market 10:21 13:50
City centre
Eastville 10:32 13:56
Old Market
Fishponds 10:45 14:10
Whitehall
Downend 10:55 14:20
Hillfield
14:30
Kingswood

3 Are the sentences true or false?

True False
a The bus to Kingswood is at 14:30. ■ ■
b The number 6A goes to Old Market. ■ ■
c The number 48 bus goes to Whitehall. ■ ■
d The bus to Fishponds is at 10:45. ■ ■

Page 4 Unit 4 E1 ESOL Sc/E1.1a, 3b, 4a; Lr/E1.2e; Rt/E1.1b

Activity B ● Asking questions about buses
1 Match the questions and the answers.

What time is the bus

to Kingswood, please? To Downend.

What number is the bus to

Fishponds, please?
1:50.

Where does the number

48 bus go, please?
Number 48.

2 Practise asking the questions. Make your voice go down at the end
like Qadir.

3 Ask and answer. Use these words to help you.

What time / Fishponds / ? What number / Eastville / ?

Where / number 6A / ? What time / Kingswood / ?

What number / Whitehall / ? Where / number 48 / ?

Activity C ● Asking for information

Work in pairs. Your teacher will give you some information about buses.
Ask and answer questions to complete the information.

E1 ESOL Unit 4 Page 5

At the railway station
Activity A ● Looking at signs
1 Look at the pictures of places at the station. Match the pictures with the
signs below.

a b c

d e f

ticket office toilets buffet

taxis platform 2 information

2 Listen to six people. Where are they? Match each person with one of the pictures.

1 c 2 3 4 5 6

Page 6 Unit 4 E1 ESOL Lr/E1.1a; Rw/E1.1a

Buying a ticket
Activity A ● Buying a ticket

1 Look at the tickets.

2 Listen. Which one is Zareen’s ticket? ..........................

3 Listen again. What time is the train? ..........................

A B

4 Complete the sentences.

Zareen is going to .......................... . She is travelling by .......................... .

She has got a .......................... ticket. It cost £ .......................... .

The train is at .......................... .

Sc/E1.2a, 3b, 3d; Lr/E1.2a, 2b; Ws/E1.1a E1 ESOL Unit 4 Page 7

Activity B ● Asking for a ticket
1 Look at Zareen’s questions and match them with the reply.

Can I have a ticket

£48.50.
to Cardiff, please?

How much is it? It’s at 11:15.

What time is the

Single or return?
train, please?

2 Listen to the questions and practise saying them.

3 Look at this.

Is that a day return?

Sorry?

Remember
● When we don’t understand a question we

say Sorry? and our voice goes up.

4 Your teacher will give you some information about trains. In pairs,
practise buying a ticket. Remember to use Sorry? if you don’t
understand.

Page 8 Unit 4 E1 ESOL

Information at the station
Activity A ● Finding information
1 Look at the picture.
Where is Zareen?
What is she doing?

2 Look at the information board at the station.

What time is the train to Cardiff?
What platform does the train go from?

3 Listen to the announcements and fill in the missing times and platform
numbers.

Activity B ● Asking for platform information

1 Listen. What information does Zareen want?

2 Listen to Zareen’s voice going up and down. Practise asking the

question.

3 Look at the information board again. Work in pairs and practise asking
for platform information.

Remember
● We say Excuse me to make a question polite.

Excuse me. What platform does the Liverpool

train go from, please?

Sc/E1.3b; Lr/E1.2e; Rt/E1.1b E1 ESOL Unit 4 Page 9

Travel arrangements
Activity A ● Reading an e-mail
1 Vincent is going to visit his brother, Eddie.

Read the e-mail that Vincent sends to Eddie.

My visit
<[email protected]>
Eddie

Hi Eddie

Just to let you know that Saturday 20th May is fine for my visit.

I am travelling to Coventry by coach. It arrives at the bus station at

10:25 am.

Can you meet me? See you then.

Vincent

2 Are the sentences true or false?

True False
a Vincent’s brother lives in Coventry. ■ ■
b He is travelling on Sunday 20th May. ■ ■
c He is travelling by coach. ■ ■
d The coach arrives at 10:25 in the evening. ■ ■

Activity B ● Writing an e-mail

1 Qadir is going to visit his friend, Peter, in Sheffield.

Look at the information about his train journey.

2 Write an e-mail from Qadir to Peter to tell him about his visit.

Page 10 Unit 4 E1 ESOL Rt/E1.1a; Wt/E1.1a

✓ Check it
Activity A ● Buying a ticket
Put the conversation in order. Number the boxes.

It’s £27.50.

Single or return?

1 Can I have a ticket to Hull, please?

At 11:45 from platform 4.

Return, please. How much is it?

What time is the train?

Activity B ● Travel words

Find these words.
ticket toilets
platform
single
return station
timetable
taxi
r y k h r e t u r n

t i c k e t r n q c

i m p l a t f o r m

m k r u u d h e b s

e u i n e a t s w i

t p h y m x b i t n

a s t a t i o n d g

b n e z o r c g x l

l t t o i l e t s e

e r s h t a x i p l

E1 ESOL Unit 4 Page 11

▼
Mini-projects
▼

▼
< E1.ESOL.4.12.a photo of person
making enquiries at info booth at train
or bus station>

Activity A ● Plan a day out

Work with other learners in your group. Plan a day out.
Your teacher will give you the name of the place you will visit.

Go to the bus or railway station to get the information you need for your
visit.

Activity B ● Read a timetable

Go to your local bus station and ask for a bus timetable. Practise reading
the timetable. Look at how the bus times change on Saturday and Sunday.

How am I doing?
I can Yes I need more practice
Ask for and give travel information ■ ■
Listen to travel information ■ ■
Buy a ticket ■ ■
Read a timetable ■ ■
Read signs in the station ■ ■
Read about travel arrangements ■ ■
Write about travel arrangements ■ ■

Page 12 Unit 4 E1 ESOL

More reading and writing

How do you come to class?

Activity A ● Letters and sounds

Complete the crosswords.

Activity B ● Sentences
1 Read this.

My name is Zareen. I am ‰rom

Pa‡istan. I am a student.
I come to class by car.

2 Complete the sentences about yourself.

My name is ..................................... . ........ am from ..................................... .

........ am a ............................... . ........ come to class ............. ............................... .

Rs/E1.1a; Rw/E1.2a; Ws/E1.1a; Ww/E1.1b, 2a E1 ESOL Unit 4 Page 13

 More reading and writing

At the station

Activity A ● Looking at signs

Match the words.

Activity B ● Sorting words

1 Read these words.

platform train information taxi bus

ticket office buffet bike car

2 Write the words in the correct space.

Transport Railway station

bus Both

train

Page 14 Unit 4 E1 ESOL Rw/E1.1a, 2a

More reading and writing

Reading: transport in other countries

Activity A ● Reading
1 Look at the pictures. What can you see?

2 In class Safia wrote

cars and taxis but there
about travel in Somalia. In Somalia there are buses,
Read her work. aren’t any trains.
of cars and buses but in
In the cities there are a lot ck.
villages the pe ople travel by car, on foot or by tru
the
mels.
Some farmers travel on ca
city by bus. It is very cheap
People travel from city to
buses ar e usua lly full. So metimes boys sit on top
so the
e slow because some of the
of the buses. The buses ar
buses stop a lot.
roads aren’t good and the

3 Read these sentences and circle the correct answer.

a In Somalia there aren’t any buses / trains / taxis.

b People travel from city to city by camel / on foot / by bus.

c The buses are expensive / cheap / empty.

Rt/E1.1a E1 ESOL Unit 4 Page 15

 More reading and writing

Writing: transport in other countries

Activity A ● Spelling and punctuation Remember

● We use capital letters
Look at the sentences. Find the mistakes. to start a sentence and
for names.

In somalia there are buss, car, and taxis. in the ● We use full stops at the
end of sentences.
cities there are a lot of cares. In the villages the
People travel by truck

People travel between citys by bus. Some roades

aren’t good.

Activity B ● Writing about transport

Think about travelling in another country that you
know and write some sentences.

Use this to help you.

 on foot.
 by car.
In ................................ people travel
 by truck.
by ................................ .

 a lot of cars.

There are/aren’t trains.

taxis.

 cheap.

The buses/trains are

 expensive.
 fast.
slow.

Page 16 Unit 4 E1 ESOL Ws/E1.1a, 2a; Ww/E1.1a

 Audio scripts
Page 2 Transport Pages 7 and 8 Buying a ticket
Activity B Activity A/B
Teacher: How do you come to class, Vincent? Ticket clerk: Next, please.
Vincent: I walk to class. Zareen: Can I have a ticket to Cardiff, please?
Teacher: And what about you, Zareen? How do you Ticket clerk: Single or return?
usually come to class? Zareen: Return.
Zareen: Um, well, I come to class by car. Ticket clerk: Is that a day return?
Teacher: And you, Qadir? Zareen: Sorry?
Qadir: By bus. Ticket clerk: Are you coming back today?
Zareen: No, I’m coming back on Monday. How
Page 3 Time much is it?
Ticket clerk: £48.50.
Activity B
Zareen: Here you are.
a The children go to school at 8:30. Ticket clerk: There’s your change and ticket.
b The train leaves at 15:55. Zareen: What time is the train, please?
c The market starts at 7:30 in the morning. Ticket clerk: It’s at 11:15.
d The last bus is at 9 o’clock in the evening.
Page 9 Information at the station
Page 4 Timetables
Activity A
Activity A
The next train to arrive at platform 2 is the 14:25 to
Qadir: Excuse me. What time is the number 48 Birmingham New Street.
bus to Downend, please?
Woman: It’s at 10:15. The train approaching platform 7 is the 15:10 to
Qadir: 10:50? Liverpool Lime Street.
Woman: No, 10:15. Will passengers waiting for the delayed 16:05 to
Qadir: Aah, 10:15. Thanks. Glasgow Central please go to platform 3. Platform 3
for the delayed Glasgow train.
Page 6 At the railway station
This is a change of platform announcement. The
Activity A 16:43 train to Southampton will now depart from
One platform 1. Platform 1 for Southampton.
Taxi driver: Where are you going?
Passenger: The Park Hotel. Activity B
Taxi driver: OK. Jump in. Zareen: Excuse me. What platform does the
Cardiff train go from, please?
Two
Station officer: Platform 5. It’s over there.
Woman: One coffee, one tea and two biscuits,
Zareen: Platform 5. Thanks.
please.
Three
Man: A return to Newport, please.
Four
The next train to arrive at platform 2 is the 14:25 to
Birmingham New Street.
Five
Woman: Excuse me. Can I have some information
about Family Railcards, please?
Six
(Sound effects)

E1 ESOL Unit 4 Page 17

A Answers
Page 2 Transport Page 6 At the railway station
Activity A1/2 Activity A1
a bus Ticket office – a
b train Toilets – f
c bike Buffet – d
d taxi Taxis – c
e car Platform 2 – e
Information – b
Activity B1
Vincent – walk Activity A2
Zareen – car 1 c 2 d 3 a 4 e 5 b 6 f
Qadir – bus
Pages 7 and 8 Buying a ticket
Page 3 Time
Activity A2
Activity A1/2
Ticket C
a 10:15
b 14:45 Activity A3
c 21:20
The train is at 11:15.
d 8:10
e 6:50 Activity A4
f 13:30
Zareen is going to Cardiff. She is travelling by train.
Activity B She has got a return ticket. It cost £48.50. The train
is at 11:15.
a 8:30
b 15:55 Activity B1
c 7:30
Can I have ticket to Cardiff, please? – Single or
d 21:00
return?
How much is it? – £48.50.
Pages 4 and 5 Timetables
What time is the train, please? – It’s at 11:15.
Activity A1
The bus is at 10:15. Page 9 Information at the station
Activity A3 Activity A1
a false Zareen is at the station. She’s looking for information
b true about trains.
c false
d false Activity A2
11:15
Activity B1 Platform 5
What time is the bus to Kingswood, please?
–1:50.
What number is the bus to Fishponds, please?
– Number 48.
Where does the number 48 bus go, please?
– To Downend.

Page 18 Unit 4 E1 ESOL

A
Activity A3 Page 13 How do you come to class?
14:25 / Birmingham / platform 2 Activity A
15:10 / Liverpool / platform 7
16:05 / Glasgow / platform 3
c b u s
16:43 / Southampton / platform 1
a i
Activity B1
The platform for the Cardiff train. t r a i n k
a e
Page 10 Travel arrangements
x
Activity A2
a true
i
b false
c true Page 14 At the station
d false
Activity A
Page 11 Check it STATION – station
DANGER – danger
Activity A INFORMATION – information
Can I have a ticket to Hull, please? LADIES – ladies
Single or return? PLATFORMS – platforms
Return, please. How much is it? TICKETS – tickets
It’s £27.50.
What time is the train? Activity B2
At 11:45 from platform 4.
Suggested answers:
Activity B Transport: bike, bus, car
Railway station: buffet, information, platform,
r y k h r e t u r n ticket office
Both: taxi, train
t i c k e t r n q c
Page 15 Reading: transport in other
i m p l a t f o r m countries
m k r u u d h e b s Activity A3
a trains
e u i n e a t s w i b by bus
c cheap
t p h y m x b i t n

a s t a t i o n d g Page 16 Writing: transport in other

countries
b n e z o r c g x l
Activity A
l t t o i l e t s e In Somalia there are buses, cars and taxis. In the
cities there are a lot of cars. In the villages the people
e r s h t a x i p l travel by truck.
People travel between cities by bus. Some roads
aren’t good.

E1 ESOL Unit 4 Page 19

5 Health

■ Who are the people?

■ Where are they?

■ What are they doing?

This unit is about health.

You will learn how to:

Listening and speaking

■ Give personal information about yourself Sc/E1.3a, 4b; Lr/E1.4b

■ Understand questions and explain when you are ill Sc/E1.3b, 4a; Lr/E1.1c, 2b

■ Make an appointment with the doctor and dentist Sc/E2.2a, 3d; Sd/E1.1b; Lr/E1.2e, 5c

■ Ask for medicines at the chemist’s Sc/E1.2a; Sd/E1.1b; Lr/E1.1c, 2e, 3a, 5c

Reading and writing

■ Read and write information at the doctor’s Rt/E1.1b; Rw/E1.1b, 2a, 3a; Wt/E1.1a

■ Know words for parts of the body Rw/E1.1a; Ww/E1.1a, 1b, 1c

■ Write appointments in a diary Wt/E1.1a

■ Read instructions on medicines Rt/E1.1b

E1 ESOL Unit 5 Page 1

Registering with a doctor
Filiz and her family are new to Birmingham. She goes to register with a
doctor near her house.

Activity A ● At the doctor’s

1 Who are the people in the picture?

2 The receptionist asks Filiz for information. Put the information in order.
Listen. Write a number in the box.

First name

Date of birth

Family name 1
Telephone number

Address

Nationality

3 Your teacher will give you some cards. Match the words on the cards
with the receptionist’s questions.

4 Listen again and check your answers.

Remember
Activity B ● Giving personal information
● When you give the information,
Work in pairs. Your teacher will give you a form. say names and numbers slowly
Ask questions to complete it. and clearly.

Page 2 Unit 5 E1 ESOL Sc/E1.4a, 4b; Lr/E1.4b

A doctor’s surgery
Activity A ● Reading about a surgery
This is the leaflet about the Ashlea Surgery in Birmingham.

Ashlea Surgery
Services How to find us:
■ Well Man Clinic Ashlea Surgery
■ Well Woman Clinic

SMITHFIELD ROAD
■ Diabetic Clinic
■ Asthma Clinic
PARK STREET

The team at the surgery

Receptionist: Annie Butler
GPs: Dr Leila Green,
Dr Joseph Golden, SURGERY HOURS
Dr Solym Ahmed Monday 8:00–4:00
Nurse: Sheila Thomas Tuesday 8:00–4:00
Wednesday 8:00–6:30
Number for appointments: Thursday 8:00–6:30

0121 987765 Friday 8:00–6:30

Saturday 9:00–11:30
EMERGENCY NUMBER:
Sunday Closed
0121 987764

Work in pairs. Read the leaflet. Answer these questions.

a How many GPs are there at the surgery? 3

.............

b What is the nurse’s name? ...........................................................................

c Which street is the surgery in? ...........................................................................

d Which day is the surgery closed? .................................................

e What time does the surgery close on Wednesdays? .........................

f What time is the first appointment on Saturdays? .........................

g What is the number for appointments? ..........................................................................

Rt/E1.1b; Rw/E1.1a E1 ESOL Unit 5 Page 3

The body
Activity A ● Words for parts of the body
1 Match the words and the parts of the body.

ear
eye

head
shoulder

arm
mouth

back
chest

finger

knee
hand

stomach
leg
toe
foot

Remember!

2 Write the plurals for these parts of the body.

ear ................................
hand hands
leg ................................

foot ................................

ear ears
arm ................................

finger ................................

eye eyes

foot feet

Page 4 Unit 5 E1 ESOL Rw/E1.1a; Ww/E1.1a

My health
Activity A ● What’s the matter?
1 What’s the matter with Gulay?

I can’t go to school today, Mum.

I’ve got a sore throat.

2 Look at these five people. What’s the

matter with them? Listen. Write the
number of the conversation in the box.

Patrick Tom Florida

Harry 1 Jackie

3 Work in pairs. Look at the pictures. Remember!

Ask about the people. ● When we speak we say:

I’ve got a headache = I have got

What’s the matter with …….…?
She’s got backache = She has got
He’s got toothache = He has got
He’s got …….… .

Sc/E1.4a; Lr/E1.2b E1 ESOL Unit 5 Page 5

Appointments
Activity A ● Making an appointment
Filiz’s daughter, Gulay, is ill. Filiz phones to make an
appointment for Gulay.

1 Which doctor does Filiz ask for?

Dr Green ■ Dr Golden ■ Dr Ahmed ■

2 When is the appointment? Tick the day and the time.

February

Monday 17

Tuesday 18

Wednesday 19

Thursday 20

Friday 21

Saturday 22

3 Filiz is making an appointment for her husband at the dentist’s. Listen to

the conversation.

Receptionist Filiz
Hello. West Street Dental Practice. Hello. Can I make an appointment
for my husband to see the dentist,
please?
Yes, what’s the name, please?
Ali Akpinar.
Can you spell that, please?
Yes, it’s A-K-P-I-N-A-R. Ali Akpinar.
We’ve got an appointment on
Friday evening.
On Friday evening. At what time?
It’s at 6:30. Is that OK?
Yes, that’s fine.

4 Work in pairs. Practise the conversation.

Page 6 Unit 5 E1 ESOL Sc/E1.2a, 3d; Sd/E1.1b; Lr/E1.2e, 5c; Wt/E1.1a

Activity B ● Writing appointments in a diary
Write the appointments for Gulay and Ali in Filiz’s diary.

February

Mon 17
Al i Ho m e O ff ic e 12 .3 0

Tue 18

Wed 19
Pa re nt s’ ev en in g G ul ay ’s
sc ho ol 7: 30

Thu 20

Fri 21

Sat 22

Sun 23 30
Ya sa r fo ot ba ll tr ai ni ng 9:

E1 ESOL Unit 5 Page 7

At the chemist’s
Activity A ● Things you can buy at the chemist’s
1 What are these things? Write the words under the pictures.

bottle capsules ointment packet plasters tablets tube

a b c d

capsules
............................................... ............................................... ............................................... ...............................................

bottle
............................................... ............................................... ............................................... ...............................................

2 Filiz’s son, Yasar, is ill.

She goes to the chemist’s.
Listen. What does she buy?

3 Listen again and circle the correct words.

a My son has got a cold / flu.

b He’s got earache / a temperature.

c How much is it / are they?

d Can I have a small / large bottle, please?

Activity B ● Asking for things

Work in pairs. Role play conversations at the chemist’s.
Your teacher will give you some cards.

Page 8 Unit 5 E1 ESOL Sc/E1.2a; Sd/E1.1b; Lr/E1.1c, 2e, 5c; Rw/E1.1a

Medicine instructions
Activity A ● Reading instructions for taking medicine
1 Read the instructions for a medicine called Betterquick. What is the
medicine for?

Take BETTERQUICK for flu and colds

How to take:
1 2 3 4

How many to take: Adults and children 12 and over: 1 sachet

every 4 hours

DO NOT GIVE TO CHILDREN UNDER 12

2 Match the instructions and the pictures.

a Stir well. 3
b If you want, add sugar or honey to taste.

c Open sachet of powder and pour it into mug.

d Fill mug with hot water.

3 Can a six-year-old child take Betterquick?

Activity B ● Taking medicines

1 Listen to three people asking about medicines. Tick the correct answer.

a 2 tablets 2 times a day ■ 3 tablets 2 times a day ■

b 2 spoonfuls 3 times a day ■ 2 spoonfuls 4 times a day ■
c after meals ■ before meals ■
2 Listen again and practise the questions.

3 Work in pairs. Role play conversations at the chemist’s.

Sc/E1.3b, 4a; Sd/E1.1b; Lr/E1.3a; Rt/E1.1b; Rs/E1.1a E1 ESOL Unit 5 Page 9

Phone call to a college
Filiz is an ESOL student at Birmingham City College.
Today she is ill. She can’t go to college.

Activity A ● Phoning to say you’re ill

1 Filiz telephones her college. Listen. What’s the
matter with her? Tick the box.

headache ■
toothache ■
backache ■
2 Listen again. Match the questions and the answers.

a
Hello. Birmingham City Yes, it’s W40356.
College. Can I help you?

b
Sorry, can you spell Yes. My name’s Filiz Akpinar. I’ve
your surname? got bad backache and I can’t
come to class this afternoon.

c
What class are you in? Yes. A-K-P-I-N-A-R.

d
What’s your Maria Kelly.
teacher’s name?

e
Do you know your ESOL 4.
student number? Remember!
● When we speak we use the
short form.
I’m ill = I am ill
Activity B ● Saying why you can’t come to class
He’s ill = He is ill
1 Practise the conversation in Activity A.
I’m not well = I am not well
2 Work in pairs. You are ill. Phone your college and She isn’t well = She is not well
explain why you can’t come to class.

Page 10 Unit 5 E1 ESOL Sc/E1.4a, 4b; Sd/E1.1b; Lr/E1.2b

✓ Check it
Activity A ● Health words
Look at the pictures and find the words.

s e a r a c h e v

x h t b c h s p m

n n u r s e k f h

y r b k s m w c p

q d e n t i s t y

r o v b m s n l p

n c w d b t x f f

m t c k t z l j e

t o o t h a c h e

b r n l p r f h t

c r t n f m s v n

Activity B ● At the doctor’s and the chemist’s

Complete the sentences with the words in the box.

Can I have How many How much I’ve got Can I make

a Can I ma‡e
.................................. an appointment to see the doctor?

b ................................................. earache.

c ................................................. tablets do I take?

d ................................................. a packet of paracetamol?

e ................................................. are they?

E1 ESOL Unit 5 Page 11

▼
Mini-projects
▼

▼
Activity A ● Find a leaflet
Go to your local doctor’s surgery and ask for a leaflet about the services.

Activity B ● Your GP
Complete this information about your GP.

GP’S NAME:

ADDRESS:

PHONE NUMBER: EMERGENCY NUMBER:

Activity C ● The dentist

What is the name and address of your local dentist?

• Name: ............................................................................. • Address: ..........................................................

...........................................................................................................................................................................................

• Telephone number: ........................................................................................................................................

How am I doing?
I can Yes I need more practice

Give personal information about myself ■ ■

Understand questions and explain when I am ill ■ ■
Make an appointment with the doctor and dentist ■ ■
Ask for medicines at the chemist’s ■ ■
Read and write information at the doctor’s ■ ■
Know words for parts of the body ■ ■
Write appointments in a diary ■ ■
Read instructions on medicines ■ ■

Page 12 Unit 5 E1 ESOL

More reading and writing

Filling in a form

Activity A ● Capital letters and small letters

Match the words.

a first name ADDRESS

b family name FIRST NAME

c address DATE OF BIRTH

d telephone AGE

e age NATIONALITY

f date of birth TELEPHONE

g nationality FAMILY NAME

2 Fill in the form with your details.

Green Oak Health Centre

Family name ........................................................
...............

First name ........................................................

.....................

Date of birth ........................................................

................

Address ........................................................
........................................................
........

........................................................
........................................................
..............................

........................................................
........................................................
..............................

........................................................
........................................................
..............................

........................................................
........................................................
..............................

Telephone number ........................................................

.....................................

Nationality ........................................................
....................

Male / Female (please circle)

Rw/E1.3a; Wt/E1.1a E1 ESOL Unit 5 Page 13

 More reading and writing

Signs

Activity A ● Signs in a health centre

1 Read the signs.

RECEPTION TOILETS WAITING AREA

WAY OUT COMMUNITY NURSE

2 Look at a picture of the health centre. Where do you find the signs?
Write the words on the picture.

a b

Page 14 Unit 5 E1 ESOL Rw/E1.1a

 More reading and writing

Instructions

Activity A ● Reading instructions

1 Look at the texts. Which ones are instructions? Tick the boxes.

A
Dosage
rs: 1 or 2 tablets 3 times a day
■ Adults and children over 12 yea
times a day
■ Children under 12: 1 tablet 3
TABLETS IN 24 HOURS
DO NOT TAKE MORE THAN 6 ■
B

MARTLEY M
EDICAL CEN
C Surgery hou TRE
rs
Meadow Walk Dental Practice Monday – Fri
day: 8:00–7:30
Saturday:
Your next appointment 9:00–12:30
Sunday:
Mr Harris
......................................................................................................
closed

4:30 Tuesday 2nd May

..................................................................................................... ■
...................................................................................................... DOSE D
■ Take every 4–6 hours
Adults and children over 12:
one 5 ml spoonful
Children 6–12:
E one 2.5 ml spoonful

Keep out of reach

Garland Dental Clinic of children
■ We care for your teeth ■
■ NHS treatment available
lcome
■ New patients and children we
evening appointments
■ Saturday morning and late
■

2 Work in pairs. Decide where you can find these different texts.

Rt/E1.1b, 2a E1 ESOL Unit 5 Page 15

 More reading and writing

Spelling

Activity A ● Word endings -ck, -ch or -che?

1 Listen to the sentences. Mark the k sound.

a My back hurts.

b I’ve got toothache.

c He’s got problems with his stomach.

d I’m sick.

e She’s got a headache.

f Is your neck OK?

2 Make two lists of the words with the k sound.

– ck – ch/che

bac‡ toothache

3 Can you add other words to the list?

he
Activity B ● Remembering spellings toothac
Try these ways to help you remember spellings.
neck
1 Choose a word in the list you want to learn to spell.
● Trace it with your finger. Is it short or long?
What is the shape?
stomach
● How many letters are there?
head
● What are the first and last letters? ache
● Say the word.

2 Close your book and try to write the word.

Page 16 Unit 5 E1 ESOL Ww/E1.1b, 1c

 Audio scripts
Page 2 Registering with a doctor Four
Woman: Oh, know what, I feel terrible.
Activity A Man: Why? What’s the matter with you?
Receptionist: Hello. Can I help you? Woman: I’ve got terrible earache. It’s very painful.
Filiz: Oh, yes, hello. I’d like to register with Man: Bad earache! You need to go to the
the GP here. doctor.
Receptionist: OK. What’s your family name?
Five
Filiz: Akpinar.
Woman: You look terrible. What’s the matter?
Receptionist: Can you spell that?
Man: I’ve got a really bad headache.
Filiz: Yes. A-K-P-I-N-A-R.
Woman: Take some paracetamol. It’s good for
Receptionist: And what’s your first name?
headaches. I think I’ve got some in my
Filiz: Filiz. F-I-L-I-Z.
handbag.
Receptionist: OK. What’s your nationality?
Filiz: Turkish. Page 6 Appointments
Receptionist: And what’s your date of birth?
Filiz: 18 … 12 … 1969. Activity A1/2
Receptionist: Right. And where do you live? Receptionist: Hello. Ashlea Surgery.
Filiz: 21 New Street, Birmingham BR22 Filiz: Hello. Can I make an appointment for
9YH. my daughter to see Dr Green, please?
Receptionist: Sorry, what’s the postcode again? Receptionist: Yes. What’s the name?
Filiz: BR22 9YH. Filiz: Gulay Akpinar.
Receptionist: Do you have a telephone number? Receptionist: Can you spell her first name, please?
Filiz: Yes. It’s 0121 83652. Filiz: Yes. It’s G-U-L-A-Y. Gulay Akpinar.
Receptionist: OK. Dr Green’s next free appointment
Page 5 My health
is on Thursday morning.
Activity A Filiz: Thursday. OK.
One Receptionist: Right. Is 9:30 OK?
Filiz: Yes, that’s fine. Thank you very much.
Man 1: Are you OK?
Man 2: No. Not really! Activity A
Man 1: Why? What’s the matter?
Receptionist: Hello. West Street Dental Practice.
Man 2: I’ve got backache! It’s always bad when
Filiz: Hello. Can I make an appointment for
the weather gets cold.
my husband to see the dentist,
Two please?
Woman 1: Ow! Receptionist: Yes, what’s the name, please?
Woman 2: What’s the matter? Filiz: Ali Akpinar.
Woman 1: Oh, this tea’s too hot. I can’t drink very Receptionist: Can you spell that, please?
hot tea at the moment. I’ve got bad Filiz: Yes, It’s A-K-P-I-N-A-R. Ali Akpinar.
toothache. Receptionist: We’ve got an appointment on Friday
evening.
Three Filiz: On Friday evening. At what time?
Boy 1: You don’t look well. Receptionist: It’s at 6:30. Is that OK?
Boy 2: No, I think I’m going to ask Mr Filiz: Yes, that’s fine.
Mohammed if I can miss football this
afternoon.
Boy 1: What’s the matter?
Boy 2: I’ve got stomachache. I think I ate
something bad at lunchtime!

E1 ESOL Unit 5 Page 17

Page 8 At the chemist’s Page 10 Phone call to a college
Activity A Activity A
Chemist: Can I help you? Receptionist: Hello. Birmingham City College. Can I
Filiz: Yes … my son has got flu and he’s got a help you?
temperature and a headache. Filiz: Yes. My name’s Filiz Akpinar. I’ve got
Chemist: How old’s your son? bad backache and I can’t come to
Filiz: Ten. class this afternoon.
Chemist: Well, we have this children’s Receptionist: Sorry, can you spell your surname?
paracetamol. It’s very good. Filiz: Yes. A-K-P-I-N-A-R.
Filiz: How much is it? Receptionist: OK. What class are you in?
Chemist: £3.25 for a large bottle or £2.50 for a Filiz: ESOL 4.
small bottle. Receptionist: OK. And what’s your teacher’s name?
Filiz: OK. Can I have a small bottle, please? Filiz: Maria Kelly.
Receptionist: Do you know your student number?
Page 9 Medicine instructions Filiz: Yes, it’s W40356.
Receptionist: OK. I’ve got all that. Thanks for
Activity B
phoning.
a
Chemist: Here’s your prescription, Mr Davis. Page 16 Spelling
Customer: How many tablets do I take?
Activity A
Chemist: Take three tablets twice a day … and
make sure you finish the course. a My back hurts.
b I’ve got toothache.
b c He’s got problems with his stomach.
Chemist: This cough medicine’s very good. d I’m sick.
Customer: How much do I take? e She’s got a headache.
Chemist: Take two spoonfuls, three times a day. f Is your neck OK?
c
Chemist: Try these tablets. They’re very good for
stomach problems.
Customer: When do I take them?
Chemist: Take them before meals.

Page 18 Unit 5 E1 ESOL

A Answers
Page 2 Registering with a doctor Activity A2
Activity A1 ear – ears
leg – legs
Filiz and the receptionist at the surgery
foot – feet
Activity A2 arm – arms
finger – fingers
First name – 2
Date of birth – 4
Family name – 1 Page 5 My health
Telephone number – 6 Activity A1
Address – 5
She’s got a sore throat.
Nationality – 3
Activity A2
Page 3 A doctor’s surgery Patrick – 5
Activity A Tom – 3
Florida – 2
b Sheila Thomas
Harry – 1
c Park Street
Jackie – 4
d Sunday
e 6.30
f 9.00 Page 6 Appointments
g 0121 987765 Activity A1
Dr Green
Page 4 The body
Activity A2
Activity A1
Thursday, 9:30
ear
eye

head
Page 7 Filiz’s diary
shoulder
Activity B
arm Suggested answers:
mouth
Thursday – 9:30 Gulay to doctor
Friday – 6:30 Ali to dentist
back
chest

Page 8 At the chemist’s

finger
Activity A1
knee b plasters, packet
hand c tablets, bottle
d ointment, tube
stomach
leg Activity A2
toe A small bottle of children’s paracetamol
foot
Activity A3
b a temperature
c is it
d small

E1 ESOL Unit 5 Page 19

A
Page 9 Medicine instructions Activity B
Activity A1 b I’ve got
c How many
Flu and colds
d Can I have
Activity A2 e How much
b 4 c 1 d 2
Page 13 Filing in a form
Activity A3
Activity A1
No
b family name – FAMILY NAME
Activity B1 c address – ADDRESS
d telephone – TELEPHONE
a 3 tablets 2 times a day
e age – AGE
b 2 spoonfuls 3 times a day
f date of birth – DATE OF BIRTH
c before meals
g nationality – NATIONALITY

Page 10 Phone call to a college

Page 14 Signs
Activity A1
Activity A2
backache
a WAITING AREA
Activity A2 b TOILETS
c COMMUNITY NURSE
b Yes. A-K-P-I-N-A-R. d Maria Kelly.
d WAY OUT
c ESOL 1. e Yes, it’s W40356.
e RECEPTION

Page 11 Check it
Page 15 Instructions
Activity A
Activity A1
A, D
s e a r a c h e v

x h t b c h s p m Page 16 Key words

n n u r s e k f h Activity A1/2
-ck: back, sick, neck
y r b k s m w c p -ch/-che: toothache, stomach, headache

q d e n t i s t y

r o v b m s n l p

n c w d b t x f f

m t c k t z l j e

t o o t h a c h e

b r n l p r f h t

c r t n f m s v n

Page 20 Unit 5 E1 ESOL

6 The neighbourhood

Look at these
pictures.
What can
you see?

This unit is about your neighbourhood. You will learn how to:

Listening and speaking

■ Talk about your neighbourhood Sc/E1.4d; Lr/E1.1c, 2b, 2c

■ Ask where places are Sc/E1.3c, 3d, 4a; Lr/E1.2e

■ Give simple directions Sc/E1.3c, 4c; Lr/E1.2b, 3b

■ Understand a recorded message Lr/E1.2e

■ Ask for opening times Sc/E1.1b, 3b; Sd/E1.1b; Lr/E1.2b, 2d, 2e

Reading and writing

■ Read about a neighbourhood Rt/E1.1a; Rw/E1.1a, 2a, 3a; Rs/E1.1a, 1b

■ Write about your neighbourhood Wt/E1.1a; Ws/E1.2a; Ww/E1.1a, 1b

■ Read simple maps and leaflets Rt/E1.1b, 2a

E1 ESOL Unit 6 Page 1

Describing your neighbourhood
Activity A ● Listening to a description of a place
1 Anita and Mohamed are students.
Listen to their conversation.
Where do they live?

2 Write the words under the pictures.

a b c d

■ ■
✓ ■ ■
bloc‡ o‰ ‰lats
............................................... ............................................... ............................................... ...............................................

e f g h

■ ■ ■ ■
............................................... ............................................... ............................................... ...............................................

block of flats café school

market

park house post office

supermarket

3 Listen to Anita and Mohamed again. Tick (✓) the places that you hear.

4 Your teacher will give you some pictures. What are they?

Page 2 Unit 6 E1 ESOL Sc/E1.4d; Lr/E1.1c, 2c, 2e; Rw/E1.1a; Ww/E1.1a

Activity B ● What’s it like? noisy
interesting
1 Listen again. Which of these words do Anita and
Mohamed use to talk about their neighbourhoods? crowded
boring
2 Think about your neighbourhood.
What’s it like? friendly
busy quiet

Activity C ● Talking about your neighbourhood

1 Read these sentences about Anita’s and Mohamed’s neighbourhoods.

Mohamed’s neighbourhood
Anita’s neighb
. ourhood
It hasn’t got a post office
It hasn’t got
a school.
It’s got a mosque.
There isn’t a
library.
There are some shops.
There’s a sup
ermarket.
It’s noisy.
It’s quiet.

2 Work in pairs. Practise talking about your neighbourhood. Use these phrases.

What’s it like? It’s …… (busy).

It’s got a …… .

It’s got some …… .

Has it got a ……? It hasn’t got a …… .

Is there a ……? There’s a …… .

There are some …… .

There isn’t a …… .

E1 ESOL Unit 6 Page 3

Reading and writing about a
neighbourhood

Activity A ● Reading an e-mail

Anita sends an e-mail to her friend, Tess.

1 Read Anita’s e-mail. Does she like her room?

Does she like Santon?

To:
Tess
From:
Anita
Subject:

Tess,
Thanks for your e-mail. How are you? I like my computing course. I’ve
got a room in a house. It’s OK. My street is quiet. I like Santon. The
centre is very busy. It’s got lots of shops. There are some nice cafés.
There’s a sports centre.
Must go. Come and visit.
Anita

2 Read these sentences about the centre of Santon. Are they true (✓) or
false (✗)?

a It’s quiet. ■
✗

b There are lots of shops. ■

c It’s got some cafés. ■
d It hasn’t got a sports centre. ■
3 Read the e-mail again. Underline the capital letters. Circle the full stops.
When do you use capital letters and full stops?

4 Underline the short forms. When do you use short forms?

Activity B ● Writing an e-mail

You are new to your neighbourhood.
Write an e-mail to a friend. Remember
● Check your writing for capital

letters and full stops.

Page 4 Unit 6 E1 ESOL Rt/E1.1a; Rs/E1.1b; Wt/E1.1a; Ws/E1.1a, 2a

Asking where places are
Activity A ● Listening to where places are
1 What are these places? Write the words under
the pictures.

a b c d

launderette
............................................... ............................................... ............................................... ...............................................

2 Listen. Mohamed wants to find the places in task 1. Match the places
and the streets.

Activity B ● Asking about places

1 Work in pairs. Ask and answer questions about the places in Santon.

Excuse me. Where’s the ……? It’s in …… Street/Road.

Excuse me. Where’s the nearest ……? Sorry, I don’t know.

Excuse me. Is there a …… near here? Yes, it’s in …… Street/Road.

2 Now ask and answer questions about places

Remember
in your neighbourhood.
● To be polite we use

Excuse me Thanks Thank you

Sc/E1.3c, 4a; Lr/E1.2b, 2e; Rw/E1.1a E1 ESOL Unit 6 Page 5

Introducing directions

B
N E W R O A D
R O A D

R O A D
launderette post car
job office park S E F T O N R O A D
centre

C
Q U E E N ' S

L O N D O N
bank A
market

college sports centre

B E D F O R D S T R E E T

supermarket bus
garage
station
X Y

Activity A ● Reading a map

1 Work in pairs. Talk about the places on the map. Use these words.

opposite next to between

Example The post o‰‰ice is next to the launderette.
2 Complete the sentences. You are at X on the map.

A: Excuse me. Where’s the nearest supermarket?

B: It’s in ........................................... Street. It’s ........................................... the bank.

A: Excuse me. Is there a sports centre near here?

B: Yes. In ........................................... Road. It’s ........................................... the garage.

3 Listen. Where are these places on the map? Write the correct letter –
A, B or C.

Cinema Chemist’s Café

4 Work in pairs. Ask and answer about places on the map.

Page 6 Unit 6 E1 ESOL Sc/E1.3c, 4a, 4c; Rt/E1.1b; Lr/E1.2b, 2e, 3b

Activity B ● Understanding directions
Maria is new to the neighbourhood. She is
talking to Sahra, her neighbour.

1 Listen. Where does Maria want to go?

2 Listen again. Which map does Sahra draw?

PO

X
B

PO

Activity C ● Giving directions

1 Work in pairs. Your teacher will give you some cards. Match the maps
and the directions.

2 Work in pairs. Look at the map on page 6.

Ask for and give directions to:

● the post office and the college (from X)

● the job centre and the bank (from Y).

Where’s the (nearest) ……? It’s on the left.

Go straight on.

It’s in …… Street/Road.
Turn right at the …… .

Turn left at the …… .

It’s on the right.

E1 ESOL Unit 6 Page 7

Checking directions
S T R E E T

S T R E E T
café
job
centre
cinema
U P P E R

O L D
chemist’s
pub

H I G H S T R E E T
M A R K E T

park
S T R E E T

car
café
bank

CAB supermarket
X

Activity A ● Getting attention

Maria wants to find the library. She asks for directions.

1 Listen. Which part of the word Excuse does Maria stress?

Excuse me

2 Listen again. Maria is at X. Where is the library? Draw it on the map.

3 Listen again and complete the directions. Use these words.

left right
opposite straight

Go ........................................... on. Turn ........................................... at the bank,

then ........................................... at the pub. The library’s on the ........................................... .

It’s ........................................... a café.

4 How does Maria check?

You can also say Sorry, can you say that again?

5 Work in pairs. Your teacher will give you some pictures. Practise checking
back.

6 Work in pairs. Ask for directions to the cinema, the citizens’ advice
bureau (CAB) and the job centre.

Page 8 Unit 6 E1 ESOL Sc/E1.1a, 3c, 3d, 4c; Lr/E1.2e, 3b; Rt/E1.1b
Opening times
Maria wants to find out the opening times for some places in Santon.

Activity A ● Listening for opening times

What are the opening

times tomorrow, please?

Maria phones three places about their opening times. Listen. Write the
places and the times.

1 library
........................................... from ........................ to ........................

2 ........................................... from ........................ to ........................

3 ........................................... from ........................ to ........................

Activity B ● Checking back and correcting misunderstandings

1 Anita phones the sports centre. Listen and fill in the gaps.

What are the opening

times tomorrow, please? We’re open from
......................... to ......................... .

......................... to ......................... ?
No, ......................... to ......................... .

What is Anita doing?

Circle the important
What is the problem?
information.

2 Work in pairs. Practise dealing with misunderstandings with these

opening times. Use the conversation plan above.

10–6 9:30–5:30 9–5 9:30–7 9–4:30

Activity C ● Asking for opening times

Work in pairs. Practise phoning to ask for opening times. Your teacher will
give you some information.

Sc/E1.1b, 3b, 4a, 4e; Sd/E1.1b; Lr/E1.2d, 2e E1 ESOL Unit 6 Page 9

Finding out about a place
Maria goes to the library. She gets a leaflet with some
information.

Activity A ● Getting information about a place

1 Read this leaflet from Santon Library. What information
does it give you?

Santon SANTO N
COUNCIL

Library
44 Upper Street Borrow:
B34 6HG ■ Books
Tel: 01746 335575
■ Videos
■ Music CDs & cassettes
Now open on Thursdays

Mon 9–5:30
For reference:
Tues 9–7:00
■ Newspapers
Wed 9–5:30
■ Community information
Thurs 9–5:30
Fri 9–5:30
Sat 9–3:30

2 Read the leaflet and answer the questions.

a What are the opening times on Wednesday? .....................................

b Is it open every day? .....................................

c When is it closed? .....................................

d What can you borrow? .............................................................................................................

....................................................................................................................................................................

e Can you borrow newspapers? .....................................

Page 10 Unit 6 E1 ESOL Rt/E1.1b; Rw/E1.1a, 3b

✓ Check it
Activity A ● Writing about a neighbourhood

supermarket chemist’s hospital

You are
C I T Y R O A D
here

post
bakery station
office

1 Write about City Road in Santon. Use these words.

a There isn’t There’s There are

There’s
................................................. a post office in City Road.

................................................. some shops in City Road.

................................................. a bank in City Road.

b right left

The hospital is on the .................................... .

The station is on the .................................... .

c next to between opposite

The supermarket is ........................................... the bakery.

The chemist’s is ........................................... the supermarket and the hospital.

The post office is ........................................... the station.

2 Write about Santon. Use these words.

There are It’s It’s There’s

I like Santon. ................................................. friendly. ................................................. a good sports

centre. ................................................. lots of shops. ................................................. busy on Saturdays.

3 Write some more sentences about Santon.

E1 ESOL Unit 6 Page 11

▼
Mini-projects
▼

▼
Activity A ● Ask for directions
Work in pairs. Choose a place that you don’t know.
Ask for directions in the street outside the place
where your class is. Remember to check back.
Follow the directions. Report back to the class.

Activity B ● Phone for opening times

Choose two places to phone. One where you need to
speak and one with a recorded message.
Phone for opening times. Remember to check back.
Report back to the class.

Activity C ● Find out about services in the neighbourhood

Work in pairs or threes. Visit a place in your neighbourhood. Look for the
opening times or ask somebody. Collect some leaflets.
Tell the class about your visit. Read the leaflets from the places other people
visited.
Put all the leaflets in a file for the class to use.

How am I doing?
I can Yes I need more practice

Talk about my neighbourhood ■ ■

Read about a neighbourhood ■ ■
Write about my neighbourhood ■ ■
Ask where places are ■ ■
Read simple maps and leaflets ■ ■
Give simple directions ■ ■
Understand a recorded message ■ ■
Ask for opening times ■ ■

Page 12 Unit 6 E1 ESOL

More reading and writing

Directions and instructions

Activity A ● Reading directions

1 Tess is going to visit her friend, Anita. Anita e-mails the directions.
Complete the e-mail. Use these words.

go turn at turn

Tess,
Directions to my house – come out of the bus station and ………….…… left.
………….…… straight on. ………….…… right ………….…… the cinema.
See you Friday.
Anita

2 Look at the map on page 6. Draw the way from the bus station to
Anita’s house.

Activity B ● Writing directions

A friend is coming to visit. Write directions to your house/flat/room from
the station or a bus stop.

Activity C ● Instructions
The words Turn right are an instruction.
Match the instructions and the pictures.

a
pull PUSH

b
push STOP

c
stop PULL

Rs/E1.1a; Rw/E1.1a, 3a; Wt/E1.1a; Ws/E1.1a E1 ESOL Unit 6 Page 13

 More reading and writing

Finding information

Activity A ● Reading and matching

Look at the texts on page 15. Match them with the pictures.

Activity B ● Reading for information

Look at the texts again and answer these questions.
a What are the sports centre opening times on Thursdays? .................................................

b Is there a swimming pool in the sports centre? .............................

c How much is chicken curry and rice? .............................

d How much is a canned drink? .............................

e What are the job centre opening times on Tuesdays? .................................................

f What are the job centre opening times on Fridays? .................................................

g When is the clinic appointment? .......................................................................

h What is the name of the doctor? .................................................

Page 14 Unit 6 E1 ESOL Rt/E1.1b, 2a; Rw/E1.1a

More reading and writing

A B

7 London Road, Santon

Tel: 01746 66213

Aerobics ● Basketball ● Creche

Football ● Gym
Play area for under 9s ● Over 50s activities
Swimming pool ● Women only areas

open every day 9:30–8:30 ● buses 31, 88, 22

C D

Newborough NHS Trust

Your next appointment

Clinic Date Time

Shah 14 November 10:35

E1 ESOL Unit 6 Page 15

 More reading and writing

Spelling and writing

Activity A ● Spelling
1 Complete these words.

a e i o u
at
__ __nd __n __n __p

fl__t n__xt ch__cken sh__p b__s

2 Listen to the words and say them. Do you have these sounds in your first
language?

3 Do you know what these words are?

a fé
c__
c__llege post __ffice
__pposite

sw__mming pool
j__b c__ntre
cr__che
b__nk
m__sque
__nformation
sports c__ntre
bl__ck of fl__ts
l__ft

Activity B ● Writing about your neighbourhood

Think about places in your neighbourhood and write sentences.

Circle the words you need from Activity A. Write other words here.

...........................................................................................................................................................

Use these phrases to help you.

✓ (1) There’s a ........................ ✓ (1) It’s got a ........................

✓ (2+) There are some ........................ ✓ (2+) It’s got some ........................

✗ There isn’t a ........................ ✗ It hasn’t got a ........................

Example There’s a college.

Page 16 Unit 6 E1 ESOL Rw/E1.1a, 2a; Ws/E1.1a; Ww/E1.1a, 1b

 Audio scripts
Pages 2 and 3 Describing your Mohamed: Excuse me, where’s the nearest bank?
neighbourhood Man: It’s in Bedford Street.
Mohamed: Thank you.
Activity A/B
Anita: … Is that near the college? Pages 6 and 7 Introducing directions
Mohamed: Yes, it’s only ten minutes. Where do you
Activity A
live?
One
Anita: East Santon. I’ve got a new place as
Man: Excuse me, where’s the cinema?
well … a room in a house. It’s OK and
Woman: It’s in London Road. It’s next to the sports
the road is quiet. So …
centre.
Mohamed: Mmm. It’s noisy where we are. But it’s
Man: Thanks.
OK. We’re in a block of flats. It’s
convenient. There are some shops near Two
the flats. The children’s school is nearby Woman: Excuse me, where’s the nearest chemist’s?
and there’s a market. Man: It’s in Bedford Street. It’s between the bank
Anita: Yeah, for me it’s a bit of a walk to all and the college.
the shops. Well … there’s a supermarket Woman: Thank you.
in my road. What’s nice is the park.
There’s a park opposite me and … Three
Mohamed: Is that Sefton Gardens? Man: Excuse me, is there a café near here?
Anita: Yeah. Woman: Yes, in New Road. It’s opposite the post
Mohamed: Oh, we take the kids there sometimes. office.
Anita: Have you studied computing before? Man: Thanks.
Mohamed: No … we’ve got a computer at home Activity B
… an old one … a friend gave it to us Sahra: … Here’s your tea, Maria.
… and I’ve learnt a bit, but … Maria: Thanks, Sahra. Do you know where the
nearest library is? I want to join.
Page 5 Asking where places are Sahra: The library? Oh, yes, it’s in Upper Street.
Activity A Maria: I thought I’d go there later today. Upper
One Street … where is it again?
Mohamed: Excuse me, where’s the nearest Sahra: It’s … er … go out of the flat and turn left …
launderette? shall I draw you a map?
Man: It’s in New Road. Maria: Thanks.
Mohamed: Thanks. Sahra: OK … go out of the flat and turn left. Go
straight on. Turn left at the post office, and
Two
it’s on the left.
Mohamed: Excuse me, is there a sports centre near
Maria: I see … go out of the flat and turn left, turn
here?
left at the post office, and it’s on the left.
Woman: Yes, in London Road.
Sahra: Yes, that’s right.
Mohamed: Thank you.

Three Page 8 Checking directions

Mohamed: Excuse me, where’s the job centre? Activity A
Man: It’s in Queen’s Road. Maria: Excuse me, where’s … Excuse me … where’s
Mohamed: Thanks. Upper Street library?
Man: Right … go straight on. Turn left at the
Four
bank, then right at the pub. The library’s on
Mohamed: Excuse me, where’s the nearest bank?
the left. It’s opposite a café.
Woman: Sorry, I don’t know the area.
Maria: Left at the bank, then right at the pub.
Mohamed: Thank you anyway.
Man: That’s right.

E1 ESOL Unit 6 Page 17

Page 9 Opening times Three
Activity A This is Santon Citizens’ Advice Bureau. If you have a
One touch tone phone, press the hash key now.
Librarian: Santon Library. Good morning. Thank you. For opening times, press 1.
Maria: What are the opening times tomorrow, The Citizens’ Advice Bureau is open from 10 am to
please? 4:30 pm from Mondays to Fridays. To return to the
Librarian: We’re open from 9 to 5:30. main menu, press 0.
Maria: 9 to 5:30.
Librarian: That’s right. Activity B
Maria: Thanks. Bye. Receptionist: Santon Sports Centre. Good morning.
Librarian: Bye. Anita: What are the opening times
tomorrow, please?
Two Receptionist: We’re open from 9:30 to 8:30 every
Receptionist: Santon Museum. Good morning. day.
Maria: What are the opening times Anita: 9 to 8:30?
tomorrow, please? Receptionist: No, 9:30 to 8:30.
Receptionist: We’re open from 9:30 to 5. Anita: 9:30 to 8:30.
Maria: 9:30 to 5. Receptionist: That’s right.
Receptionist: That’s right. Anita: Thanks. Bye.
Maria: Thanks. Bye. Receptionist: Bye.
Receptionist: Bye.

Page 18 Unit 6 E1 ESOL

A Answers
Pages 2 and 3 Describing your Page 5 Asking where places are
neighbourhood
Activity A1/2
Activity A1 a launderette – New Road
Anita – house b sports centre – London Road
Mohamed – block of flats c job centre – Queen’s Road
d bank – Bedford Street
Activity A2
a block of flats e park Pages 6 and 7 Introducing directions
b house f school
c post office g café Activity A2
d market h supermarket It’s in Bedford Street. It’s opposite the bank.
Yes. In London Road. It’s next to the garage.
Activity A3
house, block of flats, school, market, supermarket, Activity A3
park Cinema – C
Chemist’s – A
Activity A4 Café – B
library, college, chemist’s, cinema, bank, garage,
car park, sports centre Activity B1
The library
Activity B1
Anita – quiet Activity B2
Mohamed – noisy A

Page 4 Reading and writing about a Page 8 Checking directions

neighbourhood Activity A1
Activity A1 Excuse me
Yes – it’s OK Activity A3
Yes
Go straight on. Turn left at the bank, then right at
Activity A2 the pub. The library’s on the left. It’s opposite a café.
a false Activity A4
b true
Maria repeats the directions.
c true
d false
Page 9 Opening times
Activity A3/4
Tess, Activity A
Thanks for your e-mail. How are you? I like my 1 library – from 9 to 5:30
computing course. I’ve got a room in a house. It’s 2 museum – from 9:30 to 5
OK. My street is quiet. I like Santon. The centre is 3 Citizens’ Advice Bureau – from 10 to 4:30
very busy. It’s got lots of shops. There are some nice
cafés. There’s a sports centre!
Must go. Come and visit.
Anita

E1 ESOL Unit 6 Page 19

A
Activity B1 Activity C
We’re open from 9:30 to 8:30. pull – PULL – b
9 to 8:30? push – PUSH – a
No, 9:30 to 8:30. stop – STOP – c
Anita is checking back. She misunderstands the
opening times. Pages 14 and 15 Finding information
The important information is 30.
Activity A
Page 10 Finding out about a place café – C
sports centre – A
Activity A1 hospital clinic – B
address, phone number, opening times, what you job centre – D
can borrow, what you can use for reference
Activity B
Activity A2 a 9:30–8:30
a 9–5:30 b Yes
b No c £3.00
c Sunday d £0.50
d Books, videos, music CDs and cassettes e 8:45–4:15
e No f 10:00–4:00
g 14 November, 10:35
Page 11 Check it h Dr Shah

Activity A1 Page 16 Spelling and writing

a There’s a post office in City Road.
There are some shops in City Road. Activity A3
There isn’t a bank in City Road. café
b The hospital is on the left. swimming pool
The station is on the right. mosque
c The supermarket is opposite the library. college
The chemist’s is between the supermarket and the job centre
hospital. sports centre
The post office is next to the station. post office
information
Activity A2 left
I like Santon. It’s friendly. There’s a good sports creche
centre. There are lots of shops. It’s busy on opposite
Saturdays. bank
block of flats
Page 13 Directions and instructions
Activity A1
Tess,
Directions to my house – come out of the bus station
and turn left. Go straight on. Turn right at the
cinema.
See you Friday.
Anita

Page 20 Unit 6 E1 ESOL

 7 Homes
Look at the pictures.
What can you see?

EE1U70c someone opening

the front door of the house
(EE1U701a) to someone
with tool bag who has just
rung on the door bell -
could be electrican,
plumber>

What you will do

This unit is about homes. You will learn how to:

Listening and speaking

Describe where you live Sc/E1.a, 4a; Lr/E1.2b, 2d, 2e

Ask for and give information about homes Sc/E1.3a, 3b, 4b; Lr/E1.2c, 4b

Talk about your possessions Sc/E1.4a

Make a phone call about household problems Sd/E1.1b; Lr/E1.1b, 5c

Reading and writing

Read about homes Rt/E1.1a; Rs/E1.1a, 2a; Rw/E1.1a

Get information from advertisements and directories Rt/E1.1b, 2a; Rw/E1.3a

Fill in a simple form Wt/E1.1a; Ww/E1.1a

Write about homes Wt/E1.1a; Ws/E1.1a, 2a

Put words in alphabetical order Rw/E1.3a

E1 ESOL Unit 7 Page 1

Types of home
Activity A ● Where do you live?
1 Look at the pictures. Match the pictures and the words
a b c

hostel flat house

2 Listen to these people. Where do they live?

Write the letter of the picture.

Mara Abdi Rahman Yaqoob

..................................... ..................................... .....................................

Activity B ● Talking about where people live

1 Match the questions and the answers.

a Where does Yaqoob live? It’s opposite the park.

b Where is it? He lives in a house.

2 Now complete these sentences about you.

Where do you live? I live in a ..................................... .

Where is it? It’s ..................................... .

3 Work in pairs. Ask and answer questions about Mara and Abdi Rahman.
Then ask each other the questions.

Page 2 Unit 7 E1 ESOL Sc/E1.3b, 4a; Lr/E1.2b, 2e

Rooms
Activity A ● Describing a home
1 What are these rooms?

a b c
bedroom
.............................. .............................. ..............................

d e f

.............................. .............................. ..............................

2 Write the words under the pictures.

kitchen bathroom hall bedroom living room dining room

3 Mohammed Aziz, his wife Shawnum and their two children are moving
into their new flat today. Your teacher will give you a plan of the flat.
Listen and put the rooms on the plan.

4 Match the questions and answers about Mohammed.

a Where does Mohammed live? Yes, it is.

b How many bedrooms are there? In a flat on the ground floor.

c Is there a dining room? Three.

d Is the kitchen small? No, there isn’t.

5 Listen to the questions. Repeat each question.

Practise making your voice go up and down.

Remember
● Our voice goes down when we ask a Wh- question.

Where does Mohammed Aziz live?

● Our voice goes up when we ask a yes/no question.

Is the kitchen small?

Sc/E1.1a, 3b, 4a; Lr/E1.2e; Rw/E1.1a E1 ESOL Unit 7 Page 3

Furniture
Activity A ● Furniture for the house
1 The removal men are outside Mohammed
Aziz’s flat.
a What are they carrying?
b What room is it for?

2 Match the words and the pictures

a bed f

b cooker

chest of drawers g
c
washing machine
h
armchair

d wardrobe

bookcase i
e

coffee table

fridge

3 Write the furniture in the right room.

Living room Kitchen Bedroom

armchair

Can you think of any more things to go in these rooms?

4 Work in pairs. Your teacher will give each of you a picture.
How many things are different?

Example A: Is there a double bed in your picture?

B: No, there’s a single bed.

Page 4 Unit 7 E1 ESOL Rw/E1.1a; Ww/E1.1a; Sc/E1.3b, 4a

Possessions Remember
I’ve got = I have got
Activity A ● Mara’s possessions I haven’t got = I have not got
she’s got = she has got
Mara lives in a flat. Listen and tick (✓) the things
she hasn’t got = she has not got
that Mara has got.

a b c d

✓
■ ■ ■ ■
e f g h

■ ■ ■ ■

Activity B ● Using have got

1 Look at these sentences.

I’ve got a television. I haven’t got a dishwasher.

2 Look at the pictures. Make sentences about what you have got.

Activity C ● Asking questions about possessions

1 Look at these questions and answers.

Yes, I have.
Have you got a computer?
No, I haven’t.

2 Work in groups. Your teacher will give you a questionnaire. Ask each
other the questions.

Sc/E1.3b; Lr/E1.2c E1 ESOL Unit 7 Page 5

Your home
Activity A ● Listening for information

1 Look at the picture. A woman is asking

questions about people’s homes. What
questions can the woman ask Shawnum?

BAY MARKET RESEARCH COMPANY

Age 37
.....................................

Married ■ Single ■ Children ■

Job .........................................................................

HOME

House ■ Flat ■ Hostel ■ Other ..................................................

Number of people .....................................

Number of bedrooms .....................................

BATHROOM

Bath ■ Shower ■

HEATING

Gas ■ Electric ■
COOKER

Gas ■ Electric ■

2 Listen and complete the information.

Page 6 Unit 7 E1 ESOL Lr/E1.2e, 4b; Sc/E1.3a

Activity B ● Asking questions
1 Look at the question words. Complete each question with the correct word.

Where What
How How many

a .....................................’s your name? e ..................................... are you from?

b .....................................’s your address? f ..................................... do you live?

c ..................................... old are you? g ..................................... people live in your house?

d .....................................’s your job? h ..................................... bedrooms have you got?

2 Work in pairs. Ask each other questions and complete the form.

NAME: ..............................................................................................................................

ADDRESS: .....................................................................................................................

..............................................................................................................................................

..............................................................................................................................................

AGE: .....................................

JOB: ..................................................................................................................................

COUNTRY: .....................................

HOME TICK CORRECT BOX

HOUSE ■ FLAT ■
HOSTEL ■ OTHER ■
NUMBER OF PEOPLE: .....................................

NUMBER OF BEDROOMS: .....................................

BATHROOM TICK CORRECT BOX

BATH ■ SHOWER ■

E1 ESOL Unit 7 Page 7

Services for the home
Activity A ● What do they do?
1 Look at the pictures. What do the people do?

a b

c d

2 Shawnum is talking to her neighbour Sally about different services.

Listen and fill in the days on Shawnum’s note.

Things to ask Sally

rubbish Wednesday
..........................................................................

milkman ..........................................................................

window cleaner ..........................................................................

post ..........................................................................

3 Listen again. Complete the questions.

a When ........................ the rubbish collected? b ................................................ a milkman?

c ................................................ a window cleaner? d When ........................ the post come?

4 Work in pairs. Practise asking and answering the questions.

Page 8 Unit 7 E1 ESOL Sc/E1.3b; Lr/E1.2c, 2e

Problems in the home
Activity A ● Jobs
Look at the pictures. What jobs do these people have? Match the jobs to
the pictures.

a b c

gas engineer electrician plumber

Activity B ● What’s the problem?

1 Read the problems. Match the problems to the pictures.

The electricity isn’t working!

The sink is leaking!

The toilet is blocked!

The cooker isn’t working!

There’s a smell of gas!

2 Listen to people talking about different problems. Write the number on

the correct picture.

3 Who can help?

Rs/E1.1a; Lr/E1.1b, Rw/E1.1a E1 ESOL Unit 7 Page 9

Phoning for help
Activity A ● Finding information
1 Shawnum’s sink is leaking. Look at the information. Who does she call?

Mr Light
DAVE ’ S PL UM BIN G SE RV
NUMBER 1 ELECTRICIAN ICE S
“Big or small, we do it all!”
24 hours a day
Plumbing Ser vices • Call 0800 238
7 days a week 6437

Tel: 029 2098 4788

J C Brewer Gas Services

Call the emergency number
Gas 0800 111 999 CORGI REGISTERED GAS ENGINEERS
Servicing, Maintenance and Repairs of all
leak? (24 hours) IMMEDIATELY gas appliances – call 0831 26937

2 Answer the questions.

a What is the plumber’s telephone number? .....................................

b Whose telephone number is 029 2098 4788? .....................................

c What is the emergency number for a gas leak? .....................................

d Who do you call to fix your gas cooker? .....................................

Activity B ● Making a phone call

1 Listen to Shawnum. Complete the information.

DAVE ’ S PLUMBING <AW. EE1U710d Text styled as callout

SERVICES
information slip with rules for learners to
CALLOUT INFORMATIONcomplete the information. Include worked
Name: Mrs Ari‰ example as shown.>

Address: ..........................................................................................................................................

Time: ...........................

2 Work in pairs. What did Shawnum say to the plumber? Your teacher will
give you some sentences. Put the conversation in the correct order.

3 Work in pairs. Your teacher will give you some cards. Practise making a
phone call to the plumber, gas engineer or electrician. Explain your
problem.

Page 10 Unit 7 E1 ESOL Sc/E1.4a, 4b; Lr/E1.2e, 5c; Rt/E1.1b, 2a

✓ Check it
Activity A ● Sorting words
Write the words in the correct place in the table.

sofa plumber kitchen bedroom bookcase electrician

wardrobe living room window cleaner

Rooms Furniture Jobs

‡itchen

Activity B ● Spelling mistakes

Read about Adela. How many spelling mistakes can you find?

house
Adela lives in a howse with her famly. She has got

three childrun. There is a small kitshun. There is a

big living rum and there are three bedrums. In

the bathrum there is a bath and a showr. There

isn’t a gaden.

Activity C ● Questions
Put the words in the right order to make questions.

a bedrooms / there / How / are / many / ?

..............................................................................................

b got / Mara / computer / Has / a / ?

..............................................................................................

c live / do / Where / you / ?

..............................................................................................

d the / come / milkman / does / time / What / ?

..............................................................................................

E1 ESOL Unit 7 Page 11

▼
Mini-projects
▼

▼
Activity A ● Describe homes in your country

THIS IS AS LARGE AS THIS IMAGE CAN BE USED AT.

ALSO IT HAS OUP PRINTED ALONG THE BOTTOM.

What are the homes like in your country? Tell your class about them.
Have you got any photographs to show your class?
Write some sentences about homes in your country.

Activity B ● Describe a room

Find a picture of a room in a magazine.
Write some sentences about it.

Activity C ● Find advertisements

Look in the Yellow Pages or a local newspaper and find an advert for a
plumber, an electrician and a window cleaner.

How am I doing?
I can Yes I need more practice
Describe where I live ■ ■
Ask for and give information about homes ■ ■
Talk about my possessions ■ ■
Make a phone call about a household problem ■ ■
Find information from advertisements ■ ■
Read about homes ■ ■
Write about homes ■ ■
Fill in a simple form ■ ■

Page 12 Unit 7 E1 ESOL

Reading and writing

Homes

Activity A ● Matching pictures and sentences

1 Look at the pictures.

1 2 3

4 5 6

2 Read the sentences. Match each of the sentences with a picture.

Write the number of the picture next to the sentence.

a It has a small garden at the back of the house. 5

.............

b He’s a plumber. .............

c Dave lives in Bristol with his wife, Jan. .............

d There’s a garage next to the house. .............

e Jan’s a postal worker. .............

f They live in a house near the city centre. .............

Activity B ● Different words

Circle the word that is different in each group. Look at the example.

a flat house chair hostel

b kitchen bedroom bathroom shower

c cooker bed dishwasher sink

d rubbish plumber milkman electrician

Rw/E1.1a; Rs/E1.1a E1 ESOL Unit 7 Page 13

 Reading and writing

E-mails

Activity A ● Reading an e-mail

1 Shawnum is sending an e-mail to

her friend Paula. Read the e-mail.

From: [email protected]
To: [email protected]
Subject: My flat
Date: 7th June

Hi Paula
Thanks for your card. Our new flat is lovely. We are very happy. There is a living
room, a kitchen, three bedrooms and a bathroom.
The kitchen is small but we’ve got a dishwasher and a microwave.
The bathroom is new. There’s a big bath and a shower.
The flat is on the ground floor and we’ve got a garden. There is a lot of rubbish in
the garden. Mohammed is busy clearing it so that the children can play outside.
Please visit me soon.
Best wishes
Shawnum and family

2 Answer the questions.

a How many bedrooms are there?

3
........................

b Have they got a dishwasher? ........................

c Is the bathroom new? ........................

d What floor is the flat on? ........................

e What is Mohammed doing in the garden? ........................

Page 14 Unit 7 E1 ESOL Rt/E1.1a; Rw/E1.2a; Wt/E1.1a; Ws/E1.2a; Lr/E1.2d

Reading and writing

Activity B ● Spelling
1 Find these words in the e-mail. Write in the missing letters.

a rubbi _ _

b _ _ ildren

c ba _ _

2 What sounds do these letters make?

sh ch th

3 Listen to the words and write the sounds you hear.

a ch
............ d ............

b ............ e ............

c ............ f ............

4 Read the e-mail again and find more words with these letters.

5 Work in pairs. Think of more words for each sound. Use a dictionary to
check.

Activity C ● Writing about your home

Write a letter or an e-mail about your home. Use these phrases to help you.
I live … There is … There are …
There isn’t … There aren’t … The kitchen is …
The bathroom is … I’ve got … I haven’t got …

Remember
● Use capital letters and full stops.

● Check your spelling.

E1 ESOL Unit 7 Page 15

 Reading and writing

Services

Activity A ● Alphabetical order

1 Look at these words from Yellow Pages.
Put the words in alphabetical order.

PLUMBERS

GAS ENGINEERS

ELECTRICIANS

WINDOW CLEANERS

REMOVALS

ELECTRICIANS
.............................................

.............................................

.............................................

.............................................

.............................................

2 These window cleaners advertise in Yellow Pages.

Put them in alphabetical order.

Total Cleaning Services

449144 ■

Ace Window Cleaners 833212 ■

1

Morris and Son 397804 ■

Zenith Domestic Cleaning 212889 ■

Johnson Brothers
341226 ■

Gwent Window Cleaning 86990 ■

Rw/E1.1a, 3a
Page 16 Unit 7 E1 ESOL
 Audio scripts
Page 2 Types of home I’ve got a television in the living room and the
bedroom. I like watching TV in bed.
Activity A2 I’m learning to use a computer at college but I
Teacher: Where do you live, Mara? haven’t got one at home.
Mara: I live in a flat. It’s near the town What else have I got? Well, I’ve got a mobile
centre. phone – it’s very useful … and I’ve got my old
Teacher: What about you, Abdi Rahman? car to get me around.
Abdi Rahman: In a hostel.
Teacher: Where is it? Page 6 Your home
Abdi Rahman: In the docks – in Bute Street.
Activity A2
Teacher: And you, Yaqoob?
Yaqoob: In a house. Researcher: Excuse me! I’m doing a survey about
Teacher: And where is it? homes. Have you got a minute to
Yaqoob: Opposite the park. answer some questions, please?
Teacher: Oh that’s nice! Shawnum: Oh, all right.
Researcher: Thank you. First of all, how old are you?
Page 3 Rooms Shawnum: I’m 37.
Researcher: And are you married or single?
Activity A3 Shawnum: Married.
Mohammed Aziz: In our new flat, there are six Researcher: Married. Right. And do you have any
rooms. There’s a kitchen, a living children?
room, a bathroom and three Shawnum: Yes, we have two – a girl and a boy.
bedrooms. There isn’t a dining Researcher: OK. And what’s your job?
room, so we eat in the kitchen. Shawnum: I don’t work now. I’m a housewife.
It’s a bit small. The biggest room is Researcher: OK I’ve just got a few more questions.
the living room. It’s next to the Where do you live? In a house, or a flat?
kitchen. The bathroom is opposite Shawnum: In a flat. We’ve just moved in.
the living room. It’s between two Researcher: What floor is it on?
of the bedrooms. There’s also a Shawnum: On the ground floor, so we’ve got the
small bedroom next to the living garden.
room, at the end of the hall. Researcher: That’s lucky. And how many people live
It’s a very nice flat. in your flat?
Activity A5 Shawnum: There are four of us. Me, my husband
Where does Mohammed Aziz live? and the two children.
How many bedrooms are there? Researcher: So, how many bedrooms have you got?
Is there a dining room? Shawnum: Three.
Is the kitchen small? Researcher: And in the bathroom have you got a
bath or a shower?
Page 5 Possessions Shawnum: We just have a bath. We haven’t got a
shower.
Activity A Researcher: And your heating – is it gas or electric?
Mara: My son’s at university now, so I live alone. Shawnum: We’ve got gas heating.
The flat’s very nice. The kitchen is a bit small. Researcher: And your cooker? Have you got a gas
I’ve got a cooker and a fridge, of course. cooker or an electric cooker?
I’ve got a microwave but I haven’t got a Shawnum: Gas.
dishwasher – I don’t need one as I’m on my Researcher: OK. I think that’s all. Thanks very much
own. for your time.

E1 ESOL Unit 7 Page 17

Page 8 Services for the home Page 10 Phoning for help
Activity A1 Activity B1
Shawnum: Hello, Sally. Dave: Good morning, Dave’s Plumbing
Sally: Oh, hi, Shawnum. How are you getting Services.
on? Shawnum: Can you help me? My sink is leaking.
Shawnum: Fine, but there are a few things I need to There’s water all over the floor.
know. Have you got a moment? Dave: Right. What’s your address?
Sally: Of course, come in … Right, what do Shawnum: 60A, Ryder Street.
you need to know? Dave: 16 …
Shawnum: Well, first – when is the rubbish Shawnum: No 60 A Ryder Street, R-Y-D-E-R.
collected, please? Dave: R-I …
Sally: On Wednesday morning. Shawnum: No R-Y-D-E-R.
Shawnum: And I was wondering …do you have a Dave: OK. And your name?
milkman? Shawnum: Mrs Arif.
Sally: Yes, I do. He comes on Monday, Dave: OK. I can come in an hour or so. I’ll be
Wednesday and Friday. there at about 1 o’clock, Mrs Arif.
Shawnum: And do you have a window cleaner? Shawnum: Oh thank you.
Sally: Yes, he comes every month on a
Saturday morning. Pages 14 and 15 E-mails
Shawnum: Oh, and one other thing. When does Activity B3
the post come?
a chicken
Sally: Monday to Friday the post’s always
b shop
here at 8.00, but on Saturday it gets
c thin
here at 9.
d fish
Shawnum: That’s great, Sally – really useful. Thanks
e month
a lot.
f watch
Sally Now, would you like a cup of tea …

Page 9 Problems in the home

Activity B2
1 Oh, no! Mohammed! The sink is leaking! There’s
water all over the floor!
2 Son: What’s for tea, Mum?
Mother: Fish and chips. Dad’s gone to get them.
The cooker isn’t working!
Son: Oh, great!
3 Man: Oh! There’s a problem with the lights.
I can’t turn them on. I think there’s
something wrong. The electricity isn’t
working! Where’s the torch?
Woman: I don’t know. I can’t see! Have we got
any candles?
4 Oh, no! The toilet’s blocked!
5 Phew! I can smell gas. I think it’s that old gas fire.
NO! Don’t light that cigarette! It’s dangerous.

Page 18 Unit 7 E1 ESOL

A Answers
Pages 2 Types of home Pages 4 Furniture
Activity A1 Activity A1
a house a sofa
b flat b living room
c hostel
Activity A2
Activity A2 a bed
Mara – d (flat) b armchair
Abdi Rahman – e (hostel) c wardrobe
Yaqoob – c (house) d chest of drawers
e cooker
Activity B1 f washing machine
Where does Yaqoob live? He lives in a house. g bookcase
Where is it? It’s opposite the park. h coffee table
i fridge
Page 3 Rooms Activity A3
Activity A2 Living room – armchair, bookcase, coffee table
Kitchen – cooker, washing machine, fridge
a bedroom
Bedroom – bed, wardrobe, chest of drawers
b bathroom
c hall Activity A4
d living room
Picture A
e dining room
There is a double bed.
f kitchen
There are two lamps on the two bedside tables.
Activity A4 There is a TV on the chest of drawers.
The wardrobe is on the left of the chest of drawers.
a Where does Mohammed live? In a flat on the
There is a mirror on the wall.
ground floor.
There is an armchair.
b How many bedrooms are there? Three
c Is there a dining room? No, there isn’t. Picture B
d Is the kitchen small? Yes, it is. There is a single bed.
There is one lamp on the bedside table.
There is a radio on the chest of drawers.
The wardrobe is on the right of the chest of drawers.
There isn’t a mirror.
There isn’t an armchair.

Page 5 Possessions
Activity A
microwave ✓ television ✓
dishwasher ✗ computer ✗
cooker ✓ mobile phone ✓
fridge ✓ car ✓

E1 ESOL Unit 7 Page 19

A
Page 6 Your home Activity A3
a When is the rubbish collected?
Activity A2 b Do you have a milkman?
c Do you have a window cleaner?
BAY MARKET RESEARCH COMPANY d What time does the post come?
Age 37
.....................................

Married ■
✓ Single ■ Children ■
✓
Page 9 Problems in the home
Housewi‰e
Job .........................................................................

HOME
Activity A
House ■ Flat ■
✓ Hostel ■ Other .................................................. a electrician
4
Number of people ..................................... b plumber
Number of bedrooms 3
..................................... c gas engineer
BATHROOM
Activity B1/2/3
Bath ■
✓ Shower ■
a There’s a smell of gas! 5 – gas engineer
HEATING
b The cooker isn’t working! 2 – gas engineer
Gas ■
✓ Electric ■
c The sink is leaking! 1 – plumber
COOKER
d The electricity isn’t working! 3 – electrician
Gas ■
✓ Electric ■
e The toilet’s blocked! 4 – plumber

Page 10 Phoning for help

Page 7 Asking questions
Activity A1
Activity B1 Dave’s Plumbing Services.
a What
b What Activity A2
c How a 0800 238 6437
d What b Mr Light
e Where c 0800 111 999
f Where d J C Brewer Gas Services
g How many
h How many Activity B1
Dave’s Plumbing Services
Callout Information
Page 8 Services for the home
Name – Mrs Arif
Activity A1 Address – 60A Ryder St
Time – 1:00 pm
a milk woman
b refuse collector Activity B2
c window cleaner
Good morning. Dave’s Plumbing Services.
d postal worker
Can you help me? My sink is leaking.
Activity A2 What’s your address?
60A Ryder Street. R-Y-D-E-R
Things to ask Sally
What’s your name?
rubbish Wednesday
Mrs Arif.
milkman Monday, Wednesday, Friday
OK. I’ll be there at 1 o’clock.
window cleaner Saturday
Thank you very much.
post Monday – Saturday.

Page 20 Unit 7 E1 ESOL

A
Page 11 Activity B1
a rubbish
Activity A b children
Rooms – kitchen, bedroom, living room c bath
Furniture – sofa, bookcase, wardrobe
Jobs – plumber, electrician, window cleaner Activity B3
a ch
Activity B b sh
Adela lives in a howse house with her famly family. c th
She has got three childrun children. d sh
There is a small kitshun kitchen. There is a big living e th
rum room and there are three bedrums bedrooms. f ch
In the bathrum bathroom there is a bath and a showr
shower. There isn’t a gaden garden. Activity B4
sh – dishwasher, shower, rubbish, wishes
Activity C ch – children
a How many bedrooms are there? th – Thanks, bathroom
b Has Mara got a computer?
c Where do you live?
d What time does the milkman come? Page 16 Services
Activity A1
Page 13 Homes ELECTRICIANS
GAS ENGINEER
Activity A2 PLUMBERS
a It has a small garden at the back of the house. 5 REMOVALS
b He’s a plumber. 2 WINDOW CLEANERS
c Dave lives in Bristol with his wife, Jan. 1
d There’s a garage next to the house. 6 Activity A2
e Jan’s a postal worker. 3 Ace Window Cleaners
f They live in a house near the city centre. 4 Gwent Window Cleaning
Johnson Brothers
Activity B Morris and Son
a chair Total Cleaning Services
b shower Zenith Domestic Cleaning
c bed
d rubbish

Pages 14 and 15 E-mails

Activity A2
a 3
b yes
c yes
d ground
e clearing the rubbish

E1 ESOL Unit 7 Page 21

8 Friends and family

Look at these pictures.

What can you see?

This unit is about friends and family. You will learn how to:

Listening and speaking

Greet and invite people, chat and say goodbye Sc/E1.1a; Sd/E1.1a, 4a; Lr/E1.1a, 1c, 2b, 2c, 2d, 2e, 5b

Talk about other people, family and friends Sc/E1.1b, 3b, 4a

Order food Sc/E1.1a, 2a

Reading and writing

Read and write about people Rt/E1.1a; Rs/E1.1a; Wt/E1.1a; Ws/E1.1a, 2a; Ww/E1.1a,1b

Read a letter from a child’s school Rt/E1.1a; Rs/E1.1a

Fill in a tear-off slip Rt/E1.1b, 2a; Wt/E1.1a

Read and write addresses Rw/E1.3a; Wt/E1.1a; Ww/E1.2a, 2b

E1 ESOL Unit 8 Page 1

Talking to people on your course
Activity A ● Social talk in the classroom
Shahla, Tim and Said are students at a college.

1 Look at the pictures. What do you think they are saying?

a Arriving for class b Break time

■ ■
2 Listen. Match the conversations and the pictures. Write 1 or 2 in
the boxes.

3 Read some phrases from the conversations. Listen and write a or b in the boxes.

Shall we go to the student café?

Hi. Good weekend?

Oh, I’m OK.

Fine, thanks. What about you?
Yes I am.

Good morning.

How are you?

Not bad. a Are you coming to the café?

4 Work in groups. Practise the two conversations.

Page 2 Unit 8 E1 ESOL Sc/E1.1a; Sd/E1.1a; Lr/E1.1a, 1c, 2b, 5b

Talking about friends
Activity A ● What are they doing?
Tim, Said and Shahla are going to the student café. They are talking about
their friends Sam, Nurah, Rosa and Terry.

1 Listen and write the names under the pictures.

a b c

..................................................................... ..................................................................... .....................................................................

2 What are the people doing? Ask and answer questions. Remember
● When we speak, we
Example
change I am → I’m,
A: What’s Sam doing? you are → you’re,
B: He’s working in the market. he is → he’s,
3 What are you doing at the moment? we are → we’re.

To talk about now, use the present continuous:

I’m having lunch. We’re working in the library.

You’re talking to the teacher. You’re going home.

He’s having a break. They’re getting some information.

She’s

Sc/E1.1b, 3b, 4a; Lr/E1.2b, 2c E1 ESOL Unit 8 Page 3

In the student café
Activity A ● What are they having to eat and drink?
Shahla, Said and Tim are in the student café. They are ordering food and drink.

<Artwork: E1.ESOL.8.4.a: photo of 3 students – Said, Shahla

and Tim (from page 2) – standing in a queue (in this order)
in the college cafe in front of the serving area. It’s
lunchtime. They are about to order food (not received any
yet) and chatting to each other served by a female cafe
assistant (wearing a cafe/kitchen head covering). Make sure
there aren’t any continuity issues - see pics below and tape -
e.g. styles of cups of tea/coffee/sandwiches if visible, line on
tape ‘collect our tea at the end of the counter’

1 Match the pictures and the words.

a b c d d f

tea coffee a coke chilli an egg sandwich a slice of quiche

Shahla ✓
Said

Tim

2 Listen and tick (✓) what Shahla, Said and Tim are having.

3 What question does Said ask when he is ordering?

Activity B ● Ordering from a menu

Work in threes. Your teacher will give you a menu. Tell people what you are having.
Ask people what they are having. Order your food.

I’m having …… . Can I help you?

What about you? Can I have …… ,
I’m having …… . please?

Page 4 Unit 8 E1 ESOL Sc/E1.2a, 3b, 4a; Sd/E1.1a; Lr/E1.2b, 2e

 a
The weather
Activity A ● Giving information about the weather
People in the UK talk about the weather a lot.

1 Match the sentences and the pictures.

It’s cold. ‰ It’s hot. b

It’s raining. It’s windy.

It’s sunny. It’s cloudy.

2 Talk about the weather in the world today.

Your teacher will give you some information. c

Activity B ● Making small talk about the weather

Said, Shahla and Tim talk about the weather.

This is called small talk.

1 Listen. Tick (✓) two weather pictures. d

2 Listen again. Tick (✓) what they say.

Nice day, isn’t it?

Awful day, isn’t it? e

Isn’t it wet?

Isn’t it windy?

f
Isn’t it hot?

It’s so cold.

3 Look at the pictures. Practise small talk about the weather.

4 Work in pairs. Greet each other and talk about the weather.

Sc/E1.1a, 4a; Sd/E1.1a; Lr/E1.2e, 5b E1 ESOL Unit 8 Page 5

Meeting people
Activity A ● Introductions
Nadia, Selina and Carol meet and stop for a chat.

This is Selina, my …………………. . This is my …………………………… , Carol.

Nice to meet you.

And you.

Nadia Selina Carol

1 Listen. Who are Selina and Carol? Fill in the gaps.

2 Look at the picture. Read what they say. Practise making your voice go
up and down.

3 Work in threes. A introduces B and C. Use these words: sister, brother,

neighbour, friend.

Activity B ● Chatting and saying goodbye

1 Listen again. How do Nadia, Carol and Selina say goodbye?

2 Work in threes. Practise saying goodbye.

3 Work in threes. Practise greeting, talking about the weather and saying
goodbye.

Page 6 Unit 8 E1 ESOL Sc/E1.1a; Sd/E1.1a; Lr/E1.2b, 2d, 2e, 5b

Invitations
Activity A ● Inviting people and saying yes or no
1 Listen to two conversations. Carol is
a
inviting Anna and Tim is inviting Said.
What are the two invitations for? Write the
number of the conversation in the box.

Would you like to … ?

b c d

2 Listen again. What do Nadia and Said say? Write N (Nadia) or S (Said) in
the boxes.

✓ ✗
Yes, great. Thanks, but I can’t.

Yes, I’d love to. I’m sorry, I can’t.

Activity B ● Chatting and giving an invitation

Work in pairs. You meet your neighbour in the street and stop for a chat.
Invite him or her for a cup of tea.

Sd/E1.1a; Lr/E1.2b, 2e, 5b E1 ESOL Unit 8 Page 7

A family party
Activity A ● An invitation
Listen. What is happening?

Activity B ● The family

1 Who does Rosa meet at Shahla’s party? Listen again. Tick (✓) the names.
Afsoon■ Farah■ Laleh■ Maryam ■
Hamid ■ Kamal ■ Omid ■ Reza ■ Yousef ■
2 Find them on the Sefidari family tree.

1 2
…….....................…….. = …….....................……..

3 4 5
Shahla = …….....................…….. …….....................…….. Maryam = …….....................……..

6 7
…….....................…….. Yousef …….....................……..

3 Read about the party. Write the names on the family tree.

Farah and Reza are at the party. They are Shahla’s parents. They live
with Shahla, Hamid and their grandchildren, Afsoon and Yousef.
Yousef is playing with his uncle, Kamal. Hamid is playing with Afsoon
and Laleh. Hamid is Shahla’s husband. Afsoon and Laleh are cousins.
Laleh’s mother, Maryam, is making the food.
Omid is Shahla’s brother-in-law. He isn’t there because he is ill.

4 Ask and answer questions about the family.

Example
A: Who’s Maryam?
B: She’s Shahla’s sister.

Page 8 Unit 8 E1 ESOL Sc/E1.4a; Lr/E1.1a, 1c, 2e; Rt/E1.1a; Rs/E1.1a

An international evening
Activity A ● Reading a letter from school
Yousef brought this letter home from school.

BRANTON PRIMARY SCHOOL

16 Branton Road, Lidford, Pinner, Middlesex, HA12 8JH

INTERNATIONAL EVENING
4th June
Dear parents and friends,
You are invited to this year’s International Evening on Thursday 26th June from 6–8 pm.
This is always a wonderful evening of dance, music, singing and food. It is an opportunity to
celebrate our different cultures. Family and friends are all welcome. There is a small cost of
£1 per adult for food.
Please return the slip below. We look forward to seeing you.

B. Singh
Headteacher
✁
Child’s name .................................................................... . 2a
Child’s class .............
Number of people coming to the International Evening on 26th June ............. adults ............. children

Signed ...............................................................................

Please return this slip to the school before 13th June

1 Work in pairs. What is the letter about?

2 Answer these questions.

a What is the name of the school? ..................................................................................

b Who is the letter from? ..................................................................................

c When is the International Evening? ..................................................................................

d What time does it start and finish? ...................................................................

e Is there food? ...............................................

f How much does it cost? ...............................................

Activity B ● Filling in the slip

Yousef wants his parents, sister and grandparents to come to the evening.

1 Read the bottom part of the letter. What is it?

2 Fill it in for the Sefidari family.

Rt/E1.1b, 2a; Wt/E1.1a E1 ESOL Unit 8 Page 9

Planning an event
Activity A ● What can the children do?
The teachers are planning the international evening.

1 Match the pictures and the words. c

a b d

tell a story ■ dance ■ play music ■ sing ■

2 Listen. What can the children do? Complete the notes.

International Evening Fri 26/6

Sarah N – tell a story
Alex P –
Manju D & Yousef S –
Simon B –

Activity B ● What can you do? Remember

● can ✓ can’t ✗
Your class is going to plan an international evening.

1 What can people in the class do? Complete the table.

sing

me

2 Report back to the class.

3 Write some sentences.

Example I can sing.

Page 10 Unit 8 E1 ESOL Sc/E1.3b, 4a; Lr/E1.2b, 2e; Ws/E1.1a

✓ Check it
Activity A ● Friends and neighbours
1 Put the conversation in order. Number the boxes.

Alison: OK. See you soon.

Ella: See you.
Sandi: Bye.

1
Ella: Hello, Alison. How are you?
Alison: OK, thanks. What about you?

Alison: OK, another time.

Ella: Well, nice to see you.

Ella: Nice to meet you.

Sandi: And you.
Alison: We’re going to the park.
Would you like to come?

Ella: Fine, thanks. Nice day,

isn’t it?
Ella: Thanks, but I can’t. I’m
Alison: Yes, isn’t it hot? Ella, this is
working this afternoon.
my cousin, Sandi.

Activity B ● The weather

Look at the pictures. Write about the weather. Complete the sentences.

rain sunny cold raining windy hot

a It’s ........................................... and it’s .......................................... .

b It’s ........................................... and ........................................... .

E1 ESOL Unit 8 Page 11

▼
Mini-projects
▼

▼
Activity A ● Invitations
Bring in cards and invitations in
other languages. Show them to
the class. Talk about them.

Activity B ● Language survey

Find out how many different
languages there are in your class.
Each person in the class gives
information about the languages
they can speak and understand.

Collect the information and put it

in a table.

How am I doing?

I can Yes I need more practice

Greet and introduce people ■ ■

Say what I am doing ■ ■
Ask what other people are doing ■ ■
Order food ■ ■
Talk about the weather with friends and neighbours ■ ■
Invite people and say yes and no to invitations ■ ■
Say what I can do ■ ■
Ask what other people can do ■ ■
Read an invitation from a school ■ ■
Fill in a tear-off slip ■ ■

Page 12 Unit 8 E1 ESOL

More reading and writing

Sending a letter

Activity A ● Addressing an envelope Remember

Mrs D. Dyson not D. Dyson Mrs.
Shahla is writing to a friend. She is addressing the envelope.
16 Moor Lane not Moor Lane 16.
1 Put the address in the correct order. Number the boxes.

Devon EX17 3JE 16 Moor Lane

Mrs D. Dyson 1 Crediton

2 Write the address

in the box.
Start each line .................................................................................................................

of the address
.................................................................................................................
next to the purple line.
.................................................................................................................

.................................................................................................................

3 Write the address on the envelope next to the purple line.

4 Your teacher will give you an envelope. Write the address on the envelope.

Wt/E1.1a; Ww/E1.2a, 2b E1 ESOL Unit 8 Page 13

 More reading and writing

Friends and family

Activity A ● Writing about people

1 There is only one title for men (Mr), but there are three for women
(Ms, Miss and Mrs). Look at the table. Write the correct titles for women.

single Ms Miss
married

living together

divorced

widowed

separated

2 Sue is a new friend of Maryam. She writes about Maryam in a letter to a

friend. Look at the family tree on page 8. Is she correct?

Ages
Maryam is 25 years old. She’s Maryam – 25
married. Her husband is called Reza – 64
Farah – 63
Omid. She’s got a daughter Shahla – 32
called Laleh. Kamal – 29

3 Write about Reza.

Reza ................ ................ years ......................... . ......................... ................ married.

His ................................ is ......................... ......................... . ................... ................... two daughters

called ...................................... and ...................................... and one ......................... called

...................................... .

4 Write about Shahla. Remember

● Put a full stop at the end

of the sentence.
● Use a capital letter for the
first letter of a name.

Page 14 Unit 8 E1 ESOL Rt/E1.1a; Rs/E1.1a, 1b; Wt/E1.1a; Ws/E1.1a, 2a; Ww/E1.1a
More reading and writing

The alphabet

Activity A ● Vowels
1 Circle the vowels.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

a b c d e f g h i j k l m n o p q r s t u v w x y z

2 Read these words. Underline the vowels.

Say the words after your teacher.
Listen for the short vowel sound at the beginning of each word.

at end in on up

3 Listen and read the conversations. Write the vowels in the gaps.

Would you l__ke to come __n

for a c__p of c__ffee?

Th__nks, b__t I can’t. I’m

going to see my __ncle.

I’m h__ving __n __gg s__ndw__ch

__nd a c__p of tea.

I’m h__ving ch__ll__

and c__ffee.

4 Underline the words in task 3 that begin with a vowel. Say them after
your teacher. Listen for the short vowel sound.

5 Read about Farah. Write the vowels in the gaps.

Farah __s s__xty-three years old. She’s m__rried. Her

h__sband __s called Reza. She’s g__t two daughters called
Shahla __nd Maryam, __nd a son called Kamal.

6 Write about a friend.

Rw/E1.3a; Ww/E1.1a, 1b E1 ESOL Unit 8 Page 15

 More reading and writing

Short forms

Activity A ● Using short forms

1 Look at how we make short forms. Has Omid got a son?

He has not. He hasn’t.

2 Check this information about Omid. Look at page 8.

Underline the short forms. Match them to the words in the boxes.

He has Omid He is

He’s married.

He’s got a daughter called Laleh.

He cannot He can’t come to the party because he’s ill.

3 Write the short forms.

he is = he has = he cannot =
..................................... ..................................... .....................................

I am = I have = we are =
..................................... ..................................... .....................................

4 Listen. Complete this conversation. Use the short forms in task 3.

Would you two like to come Thanks, but I ........................ .

round for a cup of tea? .................. got an appointment.

Thanks, but I ........................ .

.................. working.

Page 16 Unit 8 E1 ESOL Ws/E1.2a; Ww/E1.1a; Lr/E1.2d

 Audio scripts
Page 2 Talking to people on your course Page 5 The weather
Activity A Activity B
One Tim: Good morning.
Said: Shall we go to the student café, Tim? Said: Hi. Good weekend?
Tim: OK … Are you coming to the café, Shahla? Tim: Great. What about you?
Shahla: Yes, I am. I need a cup of coffee! Said: Not bad. Hello, Shahla. How are you?
Shahla: Fine, thanks. What about you?
Two
Said: Oh, I’m OK. Isn’t it wet?
Tim: Good morning.
Shahla: Um … Awful day, isn’t it?
Said: Hi. Good weekend?
Tim: And it’s so cold … let’s shut the window.
Tim: Great. What about you?
Said: Not bad. Hello, Shahla. How are you?
Shahla: Fine, thanks. What about you? Page 6 Meeting people
Said: Oh, I’m OK. Activity A/B
Nadia: Oh, hi, Carol.
Page 3 Talking about friends Carol: Hello, Nadia. How are you?
Activity A Nadia: Fine, thanks. And you?
Carol: Not bad. Isn’t it wet today?
Tim: Where’s Sam?
Nadia: Um … Awful day, isn’t it? … Carol, this is
Shahla: He’s not in college today … he’s working.
Selina, my sister. She’s staying for the
Tim: And what’s Nurah doing?
weekend. And Selina, this is my neighbour,
Said: She’s talking to the teacher.
Carol.
Shalha: And what about Rosa and Terry? What are
Carol: Nice to meet you.
they doing?
Selina: And you.
Said: Rosa and Terry? They’re finishing some
Nadia: We’re going shopping in town. We want to
homework in the library. They’re coming in a
catch the sales. What about you?
few minutes.
Carol: Oh, I’m just going to see a friend.
Nadia: Well, nice to see you. Have a good time.
Page 4 In the student café Carol: Thanks. You too. Nice to meet you, Selina.
Selina: And you. Bye.
Activity A
Nadia: Bye. See you.
Shahla: What are you having, Said?
Carol: Goodbye.
Said: I’m not sure.
Assistant: Who’s next?
Said: Shahla, you go next. I can’t decide. Page 7 Invitations
Shahla: OK, then ... em … Can I have the chilli, Activity A
please, and a coffee?
One
Assistant: Here you are, love. Next, please.
Carol: Oh, hello, Nadia. How are you?
Shahla: Said …?
Nadia: Hi. Fine, thanks. What about you?
Said: The quiche … Is there any pork in it?
Carol: Not bad. Nice day, isn’t it?
Assistant: No, it’s vegetarian quiche. It’s lovely.
Nadia: Yes. Isn’t it hot?
Said: Yeh. It looks good. So, a slice of quiche
Carol: Would you like to come in for a cup of tea?
and a coke, please.
Nadia: Thanks, but I can’t. I’m going to the
Assistant: Here you are, then. Next, please.
dentist’s.
Said: Tim, it’s you.
Carol: OK, another time.
Tim: OK … Can I have an egg sandwich,
Nadia: Well, nice to see you.
please, and a tea?
Carol: OK. Bye.
Assistant: Here’s your sandwich. Collect your tea at
Nadia: See you.
the end of the counter. Next, please …

E1 ESOL Unit 8 Page 17

Two Mr Ford: Definitely not Oona! She can’t play that
Said: Hello. guitar … oh … what a noise! But Simon
Tim: Hi, Said, it’s Tim. How are you? Are you better? can play music … he’s very good on
Said: I’m OK now, thanks. How are you? guitar.
Tim: Fine, thanks. I’m ringing because … it’s my Ms Gibbs: OK, so Simon to play music. And …
birthday on Saturday and I’m having a party.
And … would you like to come?
Page 15 The alphabet
Said: Yes, great. What time?
Tim: About 7 … 7.30? Activity A
Said: OK. Thanks. Woman: Would you like to come in for a cup of
Tim: OK. Bye. See you then. coffee?
Said: See you. Woman: Thanks, but I can’t. I’m going to see my
uncle.
Man: I’m having an egg sandwich and a cup of
Page 8 A family party
tea.
Activity A/B Woman: I’m having chilli and coffee.
Teacher: Don’t forget your homework for Friday.
Shahla: Rosa, you know … it’s Eid soon. Would you
Page 16 Short forms
like to come to our Eid party?
Rosa: Oh. Yes, I’d love to. Thanks. Activity A
Shahla: Can I tell you on Wednesday when it is? Woman 1: Would you two like to come round for a
Rosa: Yes, of course. cup of tea?
Shahla: Here’s the address. It’s at 16 … Man: Thanks, but I can’t. I’ve got an
… appointment.
Rosa: Hi, Shahla. Woman 2: Thanks, but I can’t. I’m working.
Shahla: Hello. It’s great you could come. This is my
son, Yousef.
Rosa: Hello.
Shahla: And this is my sister, Maryam. This is Rosa,
my friend from college.
Rosa: Nice to meet you.
Maryam: And you.

Page 10 Planning an event

Activity A
Ms Gibbs: … so Sarah can tell a story …
Mr Ford: OK, and you know who’s a really good
dancer? Alex in my class.
Ms Gibbs: Right … so Alex to dance …
Mr Ford: OK … Now, some singing?
Ms Gibbs: Manju in my class can sing really well.
Mr Ford: And Yousef in mine is a really good
singer.
Ms Gibbs: So … Manju and Yousef to sing …
Mr Ford: Who can play music?
Ms Gibbs: OK … Oona in your class on guitar?

Page 18 Unit 8 E1 ESOL

A Answers
Page 2 Talking to people on your course Page 5 The weather
Activity A2 Activity A1
Picture a – conversation 2 It’s cold. – f
Picture b – conversation 1 It’s hot. – e
It’s raining. – a
Activity A3 It’s windy. – c
Hi. Good weekend? – a It’s sunny. – d
Shall we go to the student café? – b It’s cloudy. – b
Yes, I am. – b
Oh, I’m OK. – a Activity B1
Fine, thanks. What about you? – a Pictures a, f
Not bad. – a
Good morning. – a Activity B2
Are you coming to the café? – b Isn’t it wet?
How are you? – a Awful day, isn’t it?
It’s so cold.
Page 3 Talking about friends
Activity A1 Page 6 Meeting people
a Nurah Activity A1
b Sam This is Selina, my sister.
c Maria and Terry This is my neighbour, Carol.

Activity A2 Activity B1
What’s Sam doing? He’s working in a shop. Nadia – Bye. See you.
What’s Nurah doing? She’s talking to the teacher. Carol – Goodbye.
What are Rosa and Terry doing? They’re finishing Selina – Bye.
some homework in the library.
Page 7 Invitations
Page 4 In the student café Activity A1
Activity A2 Conversation 1 (Carol) – b
Shahla – coffee, chilli Conversation 2 (Tim) – d
Said – a coke, a slice of quiche
Tim – tea, an egg sandwich Activity A2
Anna – Thanks, but I can’t.
Activity A3 Said – Yes, great.
Is there any pork in it?
Page 8 A family party
Activity A1
Shahla invites her friend Rosa from college to an Eid
party.
Rosa arrives at the party. Shahla introduces her sister
and her son.

Activity B1
Maryam, Yousef

E1 ESOL Unit 8 Page 19

A
Activity B3 Page 13 Sending a letter
1 Farah 5 Omid Activity A1
2 Reza 6 Afsoon Devon EX17 3JE 4
3 Hamid 7 Laleh Mrs D. Dyson 1
4 Kamal 16 Moor Lane 2
Crediton 3
Page 9 An international evening
Activity A2/3
Activity A1
Mrs D. Dyson
An international evening at the school
16 Moor Lane
Activity A2 Crediton
Devon EX17 3JE
a Branton Primary School
b The headteacher, B. Singh
c Thursday 26th June Page 14 Friends and family
d 6 pm and 8 pm Activity A1
e Yes single – Ms, Miss
f £1 married – Ms, Mrs
living together – Ms, Miss
Activity B1
divorced – Ms, Miss, Mrs
It’s a tear-off slip. widowed – Ms, Miss, Mrs
separated – Ms, Miss, Mrs
Activity B2
Child’s name: Yousef Sefidari Activity A2
Number of people: 4 adults, 2 children Yes

Page 10 Planning an event Activity A3

Reza is 64 years old. He’s married. His wife is called
Activity A1
Farah. He’s got two daughters called Shahla and
tell a story – b play music – d Maryam and one son called Kamal.
dance – c sing – a
Activity A4
Activity A2
Shahla is 32 years old. She’s married. Her husband is
Sarah N – tell a story Manju D and Yousef S – sing called Hamid. She’s got a daughter called Afsoon and
Alex P – dance Simon B – play music a son called Yousef.

Page 11 Check it Page 15 The alphabet

Activity A1 Activity A1
6, 1, 5, 3, 4, 2 AEIOU
aeiou
Activity B
a It’s raining and it’s windy. Activity A2
b It’s hot and sunny. at, end, in, on up

Page 20 Unit 8 E1 ESOL

A
Activity A3/4 Activity A3
A: Would you like to come in for a cup of coffee? he is = he’s
B: Thanks, but I can’t. I’m going to see my uncle. he has = he’s
he cannot = he can’t
A: I’m having an egg sandwich and a cup of tea.
I am = I’m
B: I’m having chilli and coffee.
I have = I’ve
Activity A5 we are = we’re
Farah is sixty-three years old. She’s married. Her Activity A4
husband is called Reza. She’s got two daughters
A: Would you two like to come round for a cup of
called Shahla and Maryam, and a son called Kamal.
tea?
B: Thanks, but I can’t. I’ve got an appointment.
Page 16 Short forms C: Thanks, but I can’t. I’m working.
Activity A2
He’s married = He is
He’s got = He has
He can’t come = He cannot
he’s ill = he is

E1 ESOL Unit 8 Page 21

9 Shopping 2
What kind of shops are these?
What do they sell?

This unit is about shopping. You will learn how to:

Listening and speaking

Buy clothes and other items Sc/E1. 2a, 3c, 4a; Lr/E2.2b

Talk about colours and sizes Sd/E1.1b; LrE1.1a, 1b, 2a

Give personal information Sc/E1.3b, 4b; Lr/E1.4a

Talk about things you like and don’t like Sd/E1.1c; Lr/E1.5a

Reading and writing

Get information from leaflets, catalogues, labels Rt/E1.1a, 1b, 2a; Rw/E1.1a, 3b; Ws/E1.2a

Fill in simple forms Wt/E1.1a; Ww/E1.1a, 2a, 2b

Shopping in a department store Rw/E1.1a, 2a; Ws/E2.1a; Ww/E1.1a, 1b

E1 ESOL Unit 9 Page 1

In a department store
Activity A ● Signs in the store
1 Look at the signs. What do they mean?
a b c d

e f

2 Match the signs and the words.

stairs ■
b Ladies ■ lift ■
café ■ escalator ■ Gents ■
3 Look at the store guide. Listen and point to the correct floor.

THIRD FLOOR
■ Café

■ Shoe department

SECOND FLOOR
■ Mens’ wear

FIRST FLOOR
■ Ladies’ wear

■ Children’s clothes

GROUND FLOOR
■ Food department

4 Work in pairs. Your teacher will give you some words and pictures.
Ask and answer questions.

Excuse me.
The shoe department?
Where’s the shoe department?
It’s on the third floor.

Page 2 Unit 9 E1 ESOL Rw/E1.1a; Sc/E1.3c, 4a; Lr/E1.2b

Colours and clothes
Activity A ● Naming clothes
Match the pictures and the words.
d
a

shoes

jumper

b skirt e

jacket

blouse

shorts
c f

Activity B ● Listening to colours

1 What colours do you know?

2 Listen and write the letter next to the correct colour.

■ ■
a ■ ■ ■ ■

Activity C ● Asking for clothes in colours you like

Remember
Work in pairs. Your teacher will give you some pictures.
light and dark
Ask for clothes in colours you like.
● Sometimes we use light
and dark with colours.
Excuse me.
In red? No, we haven’t.
Have you got these
We’ve got them in blue,
jeans in red? ● Which is blue? Which is light
black and white.
blue? Which is dark blue?

Rw/E1.1a; Lr/E1.2a; Sc/E1.3b; Sd/E1.1b E1 ESOL Unit 9 Page 3

Buying clothes
Activity A ● Sizes
1 Look at ways to talk about sizes.

small size 12 size 40

medium size 14 size 42

large size 16 size 44

extra large size 18 size 46

2 Match the sizes and the clothes from page 3.

Example shoes – size 40

Activity B ● With an assistant

Put the pictures in the correct order. Then listen and check.
OK, sir.
a ■ b ■ Is that all?

Certainly.
What colour?
Have you got Yes thanks.
it in red?

c ■ d ■

Red? Yes, we have. Yes, sir.

I’d like extra
And what size? Can I help?
large, please.
Yes, I’d like that
T-shirt, please.

Activity C ● Role play

Work in pairs. Your teacher will give you some cards.

Page 4 Unit 9 E1 ESOL Sd/E1.1b; Lr/E1.1a, 1b; Sc/E1.2a

At the market
Activity A ● Buying material
1 Look at the names of these materials.
a b c d

wool silk cotton linen

2 What are the names of these things?

a b c d

3 Win Yin, Sue and Arshad are at the market. Listen to their conversations,
then ask and answer questions. Use these words.
What / Win Yin / look for?
What / she / make?
What / Sue / buy?
Why / she / buy?
What / Arshad / make?
What colour material / he / buy?

Activity B ● Talking to the trader

1 Listen to the customers and the trader. How much material would they
like? How much do they spend?

Win Yin Sue Arshad

Material 2 metres
Price

2 Role play a dialogue between a trader and a customer who wants to

make a shirt.

Lr/E1.2b; Sc/E1.3b E1 ESOL Unit 9 Page 5

A lost child
Activity A ● An unhappy child
Look at the picture. Discuss the questions.

Where’s my mummy?

a Where is the child? d What is the child saying?

b Why is the child unhappy? e What are the women doing?

c Who is the child talking to? f What is the child wearing?

Activity B ● At the information desk

1 Listen and put the questions in the correct order.

What does he look like?

What’s he wearing?

How old is Ben?

What’s your son’s name?

Where did you lose him? 1

What’s your name?

2 Listen again and answer the questions.

Page 6 Unit 9 E1 ESOL Sc/E1.3b, 4b; Lr/E1.2b, 4a

Activity C ● Safe child scheme
1 Read these sentences from a shop leaflet. What is the leaflet for?
a To tell people about child safety in shops.
b To tell a story about a lost child.
c To warn parents about children in shops.

1
If you are lost, STOP and LOOK AROUND.
2 Teach childre
n to say their name and address.

3 ● If you do not see your parents, go to a shop assistant.

4 ● If you see your parents, go back

and hold their hand.

5 Tell the child your first name

6 Look for the child’s parents with the child.

7
Keep children close and hold their hand.

2 Who are the sentences for? Write the number in the table

Children Staff Parents

Activity D ● Report form and conversation

1 Complete the form with information about Ben Harper.

MISSING CHILD REPORT

Date 10th March Time 12.15
...............................................
Location ........................................................................................................
...........................
Parent or guardian ........................................................................................................

......................................................................................................
Age ....................
Name of child
.........................................
Description ........................................................................................................

.................................................
Clothes ........................................................................................................

2 Work in pairs. Talk about a lost child. You teacher will give you a card.

Rt/E1.1b, 2a; Wt/E1a E1 ESOL Unit 9 Page 7

Shopping from home
Activity A ● Using a catalogue
1 These items are from the Bedtimes catalogue. Match the pictures in the
catalogue to the names of the things.

pillow cases a single sheet

a single duvet a single duvet cover

Item number Item Colour Material Price

142/912 Pillow cases white, blue, 100% cotton £3.99

green, pink

143/108 Single sheet white, blue, 100% cotton £7.99

green, pink

144/276 Single duvet cover beige, rose, 50% cotton £17.50

cream, lime 50% polyester

144/280 Single duvet cream, lime 50% cotton £31.50

50% polyester

2 Look at information in the catalogue. Are these sentences true (✓) or false (✗)?

a The price of a single sheet is £7.99. ✓

■
b You can get pillow cases in pink. ■
c You can get sheets in beige. ■
d Single duvet covers have the item number 144/276. ■
e A single duvet cover costs more than a single duvet. ■

Page 8 Unit 9 E1 ESOL Rt/E1.1b; Rs/E1.3b

Activity B ● Filling in an order form
1 Fill in your details on the order form.

2 Choose two items from Activity A. Order them.

BEDTIMES ORDER FORM

Phone 0870 874306

E-mail [email protected]

By post Bedtimes, PO Box 243,

Manchester M14 59H

Name

Address

Phone number

E-mail address

Item number Item Colour Price

SUB TOTAL
Postage

Up to £15 = £3.00

Over £15 = £4.00

TOTAL

Method of payment

By cheque I enclose a cheque made payable to Bedtimes for £ ·

By credit or
debit card

Card details

card number start date expiry date

Signature ______________________________

Rt/E1.1b; Wt/E1.1a; Ww/E1.1a, 2a, 2b E1 ESOL Unit 9 Page 9

Shopping with a friend
Activity A ● I like that hat
1 Selina and Leila are in a shop. What are they looking at?

a b

c d

2 Do Leila and Selina like the things? Listen to their conversations and put
a tick (✓) or a cross (✗).

Handbag Boots Belt Hat

Selina ✗
Leila

Activity B ● Saying what you think

1 Listen to the sentences and then say them.

I like that handbag. I don’t like that handbag.

It’s very smart. I don’t like the colour.

2 Do you like the items in the pictures? Give reasons.

Page 10 Unit 9 E1 ESOL Sd/E1.1c; Lr/E1.5a

✓ Check it
Activity A ● Buying a jumper
Put the conversation in order.
Number the boxes.

No, I’d like one in wool.

I’m sorry. I only have green in that size.

Yes, I’m looking for a dark red jumper.

Medium.

Do you want a cotton jumper?

Can I help you? 1

What size?

Activity B ● Word groups

Write these words in the correct places.

blanket boots brown coat cotton duvet extra large

green jeans large linen medium pillow case red
sandals sheet silk skirt slippers small socks trainers
wool yellow

Bedding Clothes Colours

blan‡et

Materials Shoes Sizes

E1 ESOL Unit 9 Page 11

▼
Mini-projects
▼

Activity A ● Filling in order forms

Go to shops that have catalogues. Choose items from the catalogues and
practise filling in the order forms.

Activity B ● Describing clothes

Work with other learners in your group. Choose four people in the class.
Write a description of the colours and the clothes they are wearing.

Read your descriptions to the class (but don’t say the name of the person).
Can your classmates say who you are describing?

How am I doing?
I can Yes I need more practice
Buy clothes and other things ■ ■
Describe clothes and colours ■ ■
Talk about sizes ■ ■
Give personal information ■ ■
Talk about things I like and don’t like ■ ■
Read store guides and leaflets ■ ■
Read a catalogue ■ ■
Fill in an order form ■ ■

Page 12 Unit 9 E1 ESOL

Reading and writing

Colours and sizes

Activity A ● Missing letters

Put the missing letters in the words.

Word Colour Word Colour

r ed
_ y_ll_w

bl__ _ree_

wh_t_ __ack

__own _r_nge

pi__ _ei_e

Activity B ● Sizes of clothes

1 Read this.

My name is Jane. My name is Andy.

My shoe size is 40. My waist measurement is 34 inches.
I wear size 14. My leg measurement is 29 inches.

2 Complete the sentences about yourself.

Women Men

I take size …....…. shoes. My waist measurement is …....…. .

I take size …....…. dresses, blouses and skirts. My leg measurement is …....…. .

I take …....…. size jumpers. I take size …....…. shoes.

My favourite colour is …....…. . I wear …....…. size jumpers, coats and

T-shirts.

Ws/E1.1a; Ww/E1.1a, 1b, 2a; Rw/E1.2a E1 ESOL Unit 9 Page 13

 Reading and writing

Signs in shops

Activity A ● Signs in shops

Match the words and the signs.

a b c d

e f g h

No dogs ‰
........... Wet floor ...........

Baby changing facilities ........... Stairs and escalators ...........

Emergency exit ........... No smoking ...........

Information ........... Cash point ...........

Activity B ● Puzzle
Use words from Activity A to answer the clues.

a Be careful when you walk. Wet ‰loor

……….......................…..

b You get information here. ……….......................…..

c You can get money here. ……….......................…..

d Put out your cigarette. ……….......................…..

e You go out this way if there is a fire. ……….......................…..

f Leave your pet outside. ……….......................…..

Page 14 Unit 9 E1 ESOL Rw/E1.1a; Ww/E1.2a

Reading and writing

Washing instructions

Activity A ● Washing instructions

1 Look at the label. What pictures can you see? What do they mean?

100% WOOL

2 Look at the pictures. For each picture, tick (✓) the sentence which is true.

a This is a wool jumper. ✓

■
This jumper has got wool and cotton in it. ■
b Wash this jumper by hand. ■
Wash this jumper at 40°. ■
c You can bleach this jumper. ■
Don’t bleach this jumper. ■
d You can iron this jumper. ■
Don’t iron this jumper. ■
e You can tumble dry this jumper. ■
Don’t tumble dry this jumper. ■

Activity B ● Punctuation
Write each instruction as two sentences. Use capital letters and full stops.

a check the label follow the washing instructions

...........................................................................................................................................................................

b wash this jumper by hand do not use a washing machine

...........................................................................................................................................................................

c for soft water use 80ml for hard water use 120ml

...........................................................................................................................................................................

Rt/E1.1b; Ws/E1.2a E1 ESOL Unit 9 Page 15

 Reading and writing

Spelling and plurals

Activity A ● Spelling
Write the first two letters of these words.
a c d
c_ _l o t h e s

__ousers

__oes

__ess
e
__irt

b __ouse

Activity B ● Irregular plurals

Match the singular word with the plural word.

Singular word Plural word

man women

child people

baby men

woman babies

lady children

person ladies

Page 16 Unit 9 E1 ESOL SLlr/E2.3, Wt/E2.1

 Audio scripts
Page 2 In a department store Page 5 At the market
Activity A3 Activity A3
1 Shopper: Excuse me. Where’s the shoe Arshad: Win Yin! Sue! How are you?
department? Both: Hi Arshad!
Assistant: It’s on the third floor. Arshad: What’re you two doing at the market?
Shopper: On the third floor? Thank you. Win Yin: I’m buying some material for a blouse. I
want some silk.
2 Shopper: Excuse me. Where’s the gents’ toilet?
Sue: And I’m looking for some cotton material
Assistant: The gents’ is on the first floor. There’s
for curtains. I also need some wool because
another one on the second floor.
I’m knitting a jumper. What are you
Shopper: The first and second floor. Thanks very
getting, Arshad?
much.
Arshad: I’m making a cover for a chair. I’m looking
3 Shopper: Excuse me. Where’s the children’s for some beige linen.
clothes department? Win Yin: There’s a good stall by the butcher’s. Let’s
Assistant: On the first floor, with ladies’ wear. try there.
Shopper: Thank you.
Activity B1
4 Shopper: Excuse me. Have you got a café?
1 Win Yin: Hi, I’d like some material to make a
Assistant: Yes, it’s on the third floor. There’s a lift
blouse.
or an escalator.
Trader: How much would you like?
Shopper: Thank you.
Win Yin: Hm. Two metres, please.
Trader: This is nice. It’s £5 a metre.
Page 3 Colours and clothes Win Yin: So that’s £10, right?
Trader: Yes, that’s right.
Activity B2
2 Sue: How much is this cotton material?
a This yellow shirt is cheap.
Trader: It’s £4.50 a metre.
b Try the blue jeans. They’re very nice.
Sue: I need four metres for some curtains.
c Have you got a red blouse?
Trader: Certainly. That’s £18, please. Anything
d I’m sorry. We haven’t got this jacket in brown.
else?
e That black skirt is really smart.
Sue: Yes. Have you got any balls of green wool?
f Have you got any green shorts?
Trader: How many would you like? It’s a pound a
ball.
Page 4 Buying clothes Sue: Eight balls, please.
Trader: OK, so that’s £8 for the wool and £18 for
Activity B the cotton. That makes £26 altogether,
Assistant: Yes, sir. Can I help? please …
Customer: Yes, I’d like that T-shirt, please. 3 Trader: Can I help you?
Assistant: Certainly. What colour? Arshad: Yes. I’m making a cover for a chair. Is this
Customer: Have you got it in red? linen OK for a chair cover?
Assistant: Red? Yes, we have. And what size? Trader: Yes, but it’s quite expensive – £7 a metre.
Customer: I’d like extra large, please. Arshad: Mmm ... but it’s very nice. I’d like six
Assistant: OK, sir. Is that all? metres, please.
Customer: Yes, thanks. Trader: OK. Six metres. That’s £42.00, please.
Arshad: Can you sell it for £40?
Trader: No, but I’ll take £41.

E1 ESOL Unit 9 Page 17

Page 6 A lost child 2 Leila:Look, Selina, do you like those boots?
Selina: The brown ones?
Activity B1/2 Leila:Yes.
Staff: Can I help you? Selina Not really. They don’t look very
Jenny: Yes, I’ve lost my son. comfortable. What about you?
Staff: Well, try not to worry. Where did you lose Leila: Yeah, they’re nice, but they’re a bit
him? expensive.
Jenny: In the menswear department.
3 Leila: Selina, look at this belt. It’s horrible.
Staff: And what’s your name?
Selina: Oh, yeah, awful. How much is it?
Jenny: Jenny Harper.
Leila: Thirty-five pounds.
Staff: Right, Mrs Harper. What’s your son’s name,
Selina: What! I wouldn’t pay thirty-five pence
please?
for it.
Jenny: Ben.
Leila: Me neither.
Staff: And how old is Ben?
Jenny: He’s six. 4 Selina: Oh, look at this hat, Leila. It’s great!
Staff: What does he look like? Leila: Oh yes, it’s really nice. Try it on.
Jenny: Well, he’s got short brown hair and blue eyes. Selina: It’s a bit big. And it says on the label
Staff: And what’s he wearing? they’ve only got one size.
Jenny: He’s wearing blue jeans, a red jacket and Leila: Yes, but the colour’s great.
black shoes.
Staff: OK, I’ll phone security and get them to … Activity B1
a I like that handbag. It’s very smart.
b I don’t like that handbag. I don’t like the colour.
Page 10 Shopping with a friend
Activity A2
1 Selina: I don’t like this handbag, Leila.
Leila: Why not? It’s very smart.
Selina: I don’t like black handbags.
Leila: Well, I like it!

Page 18 Unit 9 E1 ESOL

A Answers
Page 2 In a department store Activity B1
Activity A2 Win Yin – 2 metres, £16
Sue – 4 metres, £18; 8 balls, £8 (total is £26)
a lift
Arshad – 6 metres, £41
b stairs
c Gents
d Ladies Pages 6 and 7 A lost child
e escalator
f café Activity A
a In a shoe department.
Activity A3 b He’s lost.
1 shoe department – the third floor. c He’s talking to a sales assistant/shop assistant.
2 the gents’ toilet – the first floor or second floor d He’s saying ‘Where’s my mummy?’
3 children’s clothes – the first floor e They are asking him questions.
4 café – the third floor f The boy is wearing blue jeans, a red jacket and a
black shoes.

Page 3 Colours and clothes Activity B1

Activity A What does he look like? – 5
What’s he wearing? – 6
a jacket d blouse
How old is Ben? – 4
b skirt e jumper
What’s your son’s name? – 3
c shorts f shoes
Where did you lose him? – 1
Activity B What’s your name? – 2

a yellow d brown Activity C1

b blue e black
a
c red f green
Activity C2
Page 4 Buying clothes Children – 1, 3, 4
Staff – 5, 6
Activity B Parents – 2, 7
1d 2a 3c 4b
Activity D1
Name of child – Ben Harper
Page 5 At the market Age – 6
Activity A1 Description – He’s got brown hair and blue eyes.
Clothes – He’s wearing blue jeans, a red jumper and
a wool c cotton a black jacket.
b silk d linen

Activity A2 Page 8 Shopping from home

a jumper c blouse
b sofa d curtains Activity A1
a pillow cases
Activity A3 b a single sheet
Win Yin – blouse, silk c a single duvet
Sue – cotton, wool; curtains and a jumper d a single duvet cover
Arshad – a cover for a chair, beige linen

E1 ESOL Unit 9 Page 19

A
Activity A2 Stairs and escalators – d
a true d true No smoking – a
b true e false Cash point – g
c false
Activity B
a Wet floor
Page 10 Shopping with a friend b Information
c Cash point
Activity A2 d No smoking
Selina – hat e Emergency exit
Leila – handbag, boots, hat f No dogs

Page 11 Check it Page 15 Washing instructions

Activity A Activity A1/2
1 Can I help you? a This is a wool jumper.
2 Yes, I’m looking for dark red jumper. b Wash this jumper by hand.
3 Do you want a cotton jumper? c Don’t bleach this jumper.
4 No, I’d like one in wool. d You can iron this jumper.
5 What size? e Don’t tumble dry this jumper.
6 Medium.
7 I’m sorry. I only have green in that size. Activity B
a Check the label. Follow the washing instructions.
Activity B b Wash this jumper by hand. Do not wash in a
Bedding – blanket, duvet, pillow case, sheet washing machine.
Clothes – coat, jeans, skirt, socks c For soft water use 80ml. For hard water use
Colours – brown, green, red, yellow 120ml.
Materials – cotton, linen, silk, wool
Shoes – boots, sandals, slippers, trainers
Sizes – extra large, large, medium, small Page 16 Spellings and plurals
Activity A
Page 13 Colours and sizes clothes
shoes
Activity A trousers
red yellow skirt
blue green blouse
white black dress
brown orange
pink beige Activity B
man – men
child – children
Page 14 Signs in shops baby – babies
Activity A woman – women
lady – ladies
No dogs – f
person – people
Baby changing facilities – c
Emergency exit – b
Information – h
Wet floor – e

Page 20 Unit 9 E1 ESOL

10 Going to work

Look at the picture.

These people work in a
supermarket? What kind
of jobs do you think
they do?

What you will do

This unit is about work. You will learn how to:

Listening and speaking

Understand instructions Sc/E1.4c; Lr/E1.2c, 3a

Work with people Sd/E1.1a, 1c; Sc/E2.3b, 3d; Lr/E1.1c, 5a, 5b

Ask permission Sc/E1.2b; Lr/E2.5a

Leave a message Sc/E1.4e; Sd/E1.1b; Lr/E1.5a

Reading and writing

Understand signs and symbols Rt/E1.1b, 2a; Rw/E1.1a

Read information Rt/E1.1a; Rs/E1.1a

Write a note Wt/E1.1a; Ws/E1.1a; Ww/E1.1b, c

E1 ESOL Unit 10 Page 1

Supermarket jobs
Activity A ● Talking about jobs
1 The people on page 1 are talking about their jobs.
Listen and match the people with their jobs.

restaurant assistant
A Komathy B Jackie
general shop assistant

loading bay assistant

cleaner

C Abu-Baker D Frank

2 Listen again. Complete the table.

Name Full-time / Part-time / Shift work Hours of work

Abu-Baker Full-time
Jackie

Frank

Komathy

Page 2 Unit 10 E1 ESOL Lr/E1.1a, 1b, 2a

Working in the restaurant
Activity A ● Taking orders
1 What kind of food does a supermarket restaurant
sell?

2 Work in pairs. Jackie is serving food.

A customer is ordering food. Put the
conversation in the correct order.

Sorry? Can you say that again, please? .............

Hello, can I help you? 1

.............

Here you are. .............

Is the chicken Halal? .............

Thank you. .............

Oh, is the chicken Halal? .............

Oh, yes, all our meat is Halal. .............

OK, I’ll have chicken salad, please. .............

Which salad? Ham, chicken or cheese? .............

Yes, I’d like salad, please. .............

3 Listen to check.

Activity B ● Checking understanding

1 Jackie doesn’t understand the customer. Underline what she says when
she doesn’t understand.

2 Work in pairs. What other things can you say when you don’t
understand?

3 Practise the conversation.

4 Your teacher will give you a menu. One of you is the customer. The
other one is the restaurant assistant. Use your ideas from task 2 to check
understanding.

Sc/E1.3b, 3d E1 ESOL Unit 10 Page 3

Filling the shelves
Activity A ● Listening to instructions

1 Mrs Harman, Komathy’s manager, is telling her how to fill the shelves.
Listen and complete the sentences. Use these words.

sell-by goods (×2) shelf (×4)

a First check the ......................... - ......................... date.

b Then take everything off the ......................... .

c Next wipe the ......................... with the cloth.

d Then put the new ......................... at the back of the ......................... .

e Then put the old ......................... at the front of the ......................... .

2 Listen again. Put your hand up each time you hear
the words in bold. Why do we use these words?
Remember
3 Look at the text in question 1 again. Underline all
● When we give instructions,
the verbs. Where are they in the sentence?
we put the verb at the
beginning of the sentence.
Activity B ● Giving instructions This part of the verb is
called the imperative.
Work in pairs. Tell each other how to make a cup of ● First, then and next are
tea or coffee. Start like this.
called sequence words.
We use them in instructions
First fill the kettle with water. to show the order of doing
Next … something.

Page 4 Unit 10 E1 ESOL Lr/E1.2c, 3a

Having a break
Activity A ● Meeting people
Jackie meets Komathy in the
supermarket. It is their break time.
Listen and answer the questions.
a Where do they go?
b Jackie asks Komathy what
she wants to drink. What
does she say?
c Does Komathy eat cake or not?
What does she say?
d Who do they meet?

Activity B ● Practising meeting people

Work in groups. Take turns to be Jackie, Komathy and Abu-Baker. Remember
● Would you like is
Use the pictures below to help you. Remember to:
a polite way of
● introduce yourself making offers.
● make offers Would you like a
● introduce someone else. cup of coffee?

Would you like … ?

This is ....

I’m sorry, I don’t …

My name’s … .

Hello, nice …

Sd/E1.1a; Lr/E1.5a, 5b E1 ESOL Unit 10 Page 5

In the loading bay
Activity A ● This, that, these, those
1 Frank is working in the loading bay. His boss, Alf, tells him what to do.
Look at the picture. What does Alf want Frank to do?
First take this loading
cage, and put it next to that
cupboard over there.

Over there, OK.

Next put these boxes in

those trolleys over there.

OK, put these boxes in

those trolleys over there.

2 Work in teams. Look around Remember

your classroom. Make a list of ● We use this, that, these and those to show the

things you can see. Use this, thing or things we are talking about.
that, these, those. How many
Singular Plural
things can you list?
Near to speaker this these

Far from speaker that those

Page 6 Unit 10 E1 ESOL Sc/E1.4c

Leaving a message
Activity A ● Using voicemail
1 Abu-Baker is ill. He phones work
at 7.30 am. He leaves a message
for Mrs Harman, his manager.
She isn’t at work yet, so he
leaves a message on her
voicemail. What does he need
to say? Make a list here.

2 Listen and check.

3 Discuss in groups.
● How do you feel about using telephones and voicemail?
● Do you make a list of things to say before you make the call?
● What other things do you do when you leave a message on a
machine?

4 Work in pairs. You can’t come to work today.

Practise leaving messages on a voicemail machine.

Sorry, no one is here to take your

call at the moment. Please leave
your message after the tone.

Sd/E1.1b; Sc/E1; 4e; Lr/E1.1a E1 ESOL Unit 10 Page 7

Feelings
Activity A ● Noticing feelings
Look at the photograph below. It is the next day. How does Mrs Harman
look? How does Abu-Baker look? What do you think is happening?

Activity B ● Describing feelings

1 Match the words and the meanings.
worried funny/not serious

angry frightened

annoyed very cross

jokey sorry

apologetic not pleased

2 Listen and answer the questions.

a Why is Mrs Harman angry?
b Who is Jenny?

Page 8 Unit 10 E1 ESOL Lr/E1.5a

Activity C ● Listening for feelings
1 Listen again. Which people show these feelings?
Mrs Harman, Abu-Baker or Jenny?

Write the names next to the feelings.

worried Abu-Ba‡er
.................................................

angry .................................................

annoyed .................................................

apologetic .................................................

2 What does Mrs Harman say to show that she is sorry?

3 How do people show their feelings in your culture?

Activity D ● Showing feelings when we speak

Work in pairs. One of you is Mrs Harman. The other one works for her.
Choose one of the problems below. Practise the conversation. Act it out for
the class. Remember to show your feelings.

Another worker tells Komathy to

B
put 50 tins of baked beans on a
shelf. It is the wrong shelf. Mrs
Abu-Baker always clean
Harman sees Komathy. She is angry. s the freezer
aisles. Today they’re ve
She doesn’t know Komathy is ry dirty. He
cannot clean them. Hi
following the other worker’s s polishing
machine is broken. M
instructions. rs Harman sees
the dirty aisles. She do
esn’t know the
machine is broken. Sh
e is annoyed.
C
e
the food counter in th
Jackie is serving behind rman
to a customer. Mrs Ha
restaurant. She is rude er
know that the custom
hears her. She doesn’t
other customer.
swore at Jackie and an

Remember
● When we want to make an apology sound stronger, we can add very:

I’m very sorry.

● To make it sound very strong, we can add so:
I’m so sorry.

Lr/E1.5a; Sd/E1.1c E1 ESOL Unit 10 Page 9

Asking permission
Activity A ● Asking for time off
1 Komathy has three children. They have to go to the dentist’s on
Thursday afternoon. Komathy asks for time off. What do you think
she says?

2 Look at these sentences. Which sentence is polite? Which sentences are

not polite?
b Can I have Thursday afternoon
a I want some time off off work this week, please? I’m taking Thursday
c
work on Thursday. afternoon off work.

Remember
3 Listen. Tick (✓) the one you hear.
● We use can to ask
4 What does Mrs Harman say first when Komathy asks for time off? for permission to do
something.
● We use can’t when
the answer is ‘No’.

Activity B ● Asking about smoking

1 Frank wants a cigarette. He asks Alf about smoking in the canteen. What
do you think they say?

Frank: ......................... I smoke here?

Alf: No, you ......................... ! There’s food here.

Frank: Where ......................... I smoke?

Alf: Outside, in the rain! Don’t be long.

2 Listen and check.

Activity C ● Practising asking permission

1 Work in pairs. Practise the conversations in activity A and activity B.

2 Think of times when you ask for permission to do something.

Practise this with your partner.

Page 10 Unit 10 E1 ESOL Sc/E1.2b; Lr/E1.5a

✓ Check it
Activity A ● Writing instructions
These are instructions for cooking spaghetti. Put them in the correct order.
Use first, then and next. Look at page 4 for help.

spaghetti
Add salt to the water. .............

Add some butter or olive oil to taste. .............

Put water in a pan. 1

.............

Boil the water. .............

Drain off the water. .............

Let it boil for 10–12 minutes. .............

Put the spaghetti into the boiling water. .............

Stir the spaghetti. .............

Activity B ● Feelings
1 Look at these faces. What feelings are they showing? Match the feelings
to the pictures.

angry frightened happy sad worried apologetic

2 Work in pairs. Try to show these feelings in your voice. Let your partner
guess the feeling.

E1 ESOL Unit 10 Page 11

▼
Mini-projects
▼

▼
Activity A ● Reading job advertisements
Get a local newspaper. Look at the job advertisements. Find these jobs and
fill in the information.

Job title Rate of pay Days of work Hours of work

Part-time

Full-time

Shift work

Activity B ● Health and safety notices

Walk around your college or education centre. How many health and safety
signs are there?

Use Paint or a similar software program to design your own health and
safety sign. Show it to your group. Can they guess what it means?

How am I doing?
I can Yes I need more practice
Understand instructions ■ ■
Introduce people ■ ■
Notice feelings ■ ■
Ask permission ■ ■
Leave a message ■ ■
Understand signs and symbols ■ ■
Read information ■ ■
Write a note ■ ■

Page 12 Unit 10 E1 ESOL

More reading and writing

Pay slips

Activity A ● Reading a pay slip

1 Whose pay slip is this? Komathy’s, Abu-Baker’s, Jackie’s or Frank?

NAME Bestbuy Supermarkets Month: April 2002

Employee number: .............................. National Insurance: .............................. Tax Reference: .....................

Tax Code: 461L Contribution letter: A

Basic pay Weekly hours Amount

£4.50 per hour 20 90.00

Tax –10.20

NI –5.45

TOTAL PAY 74.35

2 Work in groups. Answer these questions.

a What is Tax?
b What is NI?

3 Here are the pay details for Komathy, Abu-Baker, Jackie and Frank.
What is their weekly pay before tax and NI?

Hours Pay
per week per hour Weekly pay before tax and NI

Komathy 40 £4.50
Abu-Baker 40 £4.00

Jackie 20 £4.50

Frank 40 £7.50

4 Your teacher will give you blank pay slips. Work in pairs. Complete the
pay slips.

Rt/E1.1b, 2a; Wt/E1.1a E1 ESOL Unit 10 Page 13

 More reading and writing

Health and safety

Activity A ● Reading signs

1 Work in pairs. Look at the signs below. What do you think they mean?
Where do you see these signs?

a b c d

e f g

h i j

2 Work in pairs. Match the symbols and the instructions.

Way out e
.............

First aid .............

Fire exit .............

No food or drink .............

No entry .............

Not drinking water .............

No smoking .............

Wet floor .............

Wash your hands .............

Danger .............

Page 14 Unit 10 E1 ESOL Rt/E1.2a; Rs/E1.1a; Rw/E1.1a

More reading and writing

Leaving notes

Activity A ● Reading a note MEMO

Abu-Baker’s polishing machine

isn’t working. Read the note
Mrs Harman leaves for him.

Activity B ● Thinking about sentences

1 Look at the table. It shows the word order of the first sentence in the
note.

The electrician comes at 3 pm on Thursdays.

Subject Verb Prepositional phrase
(the person doing) (the action) (when or where they are
doing the action)
2 How would you say this sentence in your language? Are the words in the
same order? Use the box to write the sentence in your language.

Your language:

3 Look at the other sentences in the note. Look at the word order.
a Which sentence is a question?
b Which sentences are instructions?

4 Work in pairs. Your teacher will give you some sentences from two notes.
Put the sentences in the right order.

5 Write a note to someone in your class or to a neighbour. Think about the

word order.

Rs/E1.1a; Rt/E1.1a; Ws/E1.1a; Wt/E1.1a; E1 ESOL Unit 10 Page 15

 More reading and writing

Wordplay

Activity A ● Words within words

1 Many words have other words in them.
find = in cup = up information = for
2 Can you find another word in these words?

they one there list about show

3 What is the other word in clear? Look at the table below for the answer.

4 Write -ear next to all the letters in the chart. Do you know the meanings
of the words? Work in pairs. Use a dictionary to check the meanings.

b g r

d h t

ear n w

f p y

5 Here is a crossword. The answers are hidden in the first word of the clue.

1 2
O I L
3

Across Down
1 boil – you cook with it 1 bold – the opposite of young
4 hands – a joining word 2 slip – the soft red part of your mouth
5 frightened – a number 3 drain – it falls from the sky

Page 16 Unit 10 E1 ESOL Ww/E1.1b, 1c

 Audio scripts
Page 2 Supermarket jobs Page 4 Filling the shelves
Activity A1/2 Activity A1/2
1 I’m Abu-Baker. I’m a cleaner in the supermarket. Mrs Harman: OK, Komathy, I want you to clean this
The supermarket is open 24 hours a day. I work shelf. Have you got the cloth and the
five days a week, full-time, from 7 am to 4 pm, cleaning fluid?
with an hour off for lunch. There are ten cleaners Komathy: Yes.
working in the supermarket. I clean the freezer Mrs Harman: OK. First check the sell-by date.
aisles, but when a customer breaks a jar or Komathy: Er, where is it?
something I clean the mess up, wherever it is. Mrs Harman: Just here, look, in the corner of the
“Abu-Baker to the restaurant, please.” packet.
Oh, they’re calling me. I’m going to clean up a Komathy: OK.
mess in the restaurant! Mrs Harman: Then take everything off the shelf.
Komathy: OK.
2 I’m Jackie. I work in the restaurant. I work part-
Mrs Harman: Next, wipe the shelf with the cloth
time from 2 pm to 6 pm, five days a week. I like
and the cleaning fluid. Then put the
my job. The people are friendly. My duties are
new goods at the back of the shelf.
wiping the tables, loading the dishwasher and
Komathy: Why?
serving the hot food. I don’t do any floor cleaning;
Mrs Harman: We want to sell the old goods first.
we call the cleaners to do that.
Komathy: OK.
3 I’m Frank. I work in the loading bay, unloading Mrs Harman: Then put the old goods at the front
lorries. Lorries deliver from very early in the of the shelf. Any questions?
morning to late at night. So I work shifts. One Komathy: No, it’s OK. I can do this.
week I work from 4 am to 12 noon and the next
week I work from 12 noon to 8 pm. It’s heavy Page 5 Having a break
work, but I’m strong! My duties are unloading the Activity A
lorries, counting the goods and driving the fork-lift
Jackie: Hello, my name’s Jackie. Are you new
truck. The job I like most is driving the fork-lift
here?
truck!
Komathy: Yes, it’s my first day. My name’s Komathy.
4 I’m Komathy. I’m a general shop assistant. This is a Jackie: It’s a good place to work. I like working
new job. I start today. My duties include working here.
on the till, cleaning the shelves and filling the Komathy: I’m on my break now, but I don’t know
shelves. I work full-time. I work from 8.00 am until where the canteen is …
4.00 pm five days a week. I hope I like this new Jackie: Would you like to come to the canteen
job. with me? I can show you where it is.
Jackie: Right, here we are. We get drinks from
Page 3 Working in the restaurant the machine. Would you like tea or
Activity A3 coffee?
Jackie: Hello, can I help you? Komathy: Tea, please.
Customer: Yes, I’d like salad, please. Jackie: Right, tea for you, coffee for me. The
Jackie: Which salad? Ham, chicken or cheese? cakes are good here. Would you like a
Customer: Oh, erm, is the chicken Halal? Danish pastry?
Jackie: Sorry? Can you say that again, please? Komathy: Oh, no, thanks. I’m sorry, I don’t eat
Customer: Is the chicken Halal? cakes. I’m on a diet.
Jackie: Oh, yes, all our meat is Halal. Jackie: Oh, you don’t need to diet!
Customer: OK, I’ll have chicken salad, please. Abu-Baker: Hello, Jackie, how are you?
Jackie: Here you are. Jackie: I’m fine, thank you. This is Komathy.
Customer: Thank you. She’s new here. This is Abu-Baker,
Komathy.

E1 ESOL Unit 10 Page 17

Abu-Baker: Hello, nice to meet you. Page 10 Asking permission
Komathy: Nice to meet you, too. Activity A3
Komathy: Excuse me, Mrs Harman.
Page 7 Leaving messages
Mrs Harman: Yes?
Activity A2 Komathy: Can I have Thursday afternoon off
Machine: Good morning, this is BestBuy work this week, please?
supermarkets. Sorry, no one is here to Mrs Harman: You can’t just take time off, Komathy.
take your call at the moment. If you You only just started working here.
know the extension number you Komathy: I’m sorry, but the children have an
require, please enter it now. appointment with the dentist.
You are through to the voicemail of Mrs Mrs Harman: All right. This time you can. But in
Harman. I’m sorry, I’m not in the office future, please make sure you make
at the moment. Please leave your appointments for Saturdays or after
message after the tone. work.
Abu-Baker: Hello, Mrs Harman, erm, this is Abu- Activity B2
Baker Mohammed. I’m, er, sorry I Frank: Can I smoke here?
can’t come to work today. I have erm, Alf: No, you can’t! There’s food here.
a bad stomachache. I’m sorry. I hope Frank: Where can I smoke?
to come tomorrow. Thank you. Alf: Outside, in the rain! Don’t be long.

Page 8 Feelings
Activity B2
Mrs Harman: Oh, you’re here today!
Abu-Baker: Er, yes, Mrs Harman.
Mrs Harman: What happened yesterday? You were
absent!
Abu-Baker: I er … I was ill. I had a bad stomach
ache.
Mrs Harman: You didn’t phone to let me know!
Abu-Baker: Yes, I did, I did.
Mrs Harman: Abu-Baker, be careful it doesn’t
happen again.
Abu-Baker: But I did phone, Mrs Harman. I spoke
to the voicemail.
Mrs Harman: I must check with my assistant. Jenny,
did Abu-Baker leave a message on the
voicemail yesterday?
Jenny: Oh, I’m sorry, yes, he did. I forgot to
tell you!
Mrs Harman: Jenny, it’s important to pass on
messages.
Jenny: Sorry.
Mrs Harman: I’m sorry, Abu-Baker. Thank you for
phoning. Do you feel better now?

Page 18 Unit 10 E1 ESOL

A Answers
Page 2 Supermarket jobs d They meet Abu-Baker.

Activity A1 Pages 8 and 9 Feelings

a general shop assistant
b restaurant assistant Activity B1
c cleaner worried – frightened
d loading bay assistant angry – very cross
annoyed – not pleases
Activity A2 jokey – funny /not serious
Abu-Baker – full-time, 7–4 pm apologetic – sorry
Jackie – part-time, 2–6 pm
Frank – shifts, 4 am–12, 12–8 pm Activity B2
Komathy – full-time, 8–4 pm a She says Abu-Baker didn’t phone her.
b Mrs Harman’s assistant.
Page 3 Working in the restaurant
Activity C1
Activity A2 worried – Abu-Baker
1 Hello, can I help you? angry – Mrs Harman
2 Yes, I’d like salad, please. annoyed – Mrs Harman
3 Which salad? Ham, chicken or cheese? jokey – Jenny
4 Oh, erm, is the chicken Halal? apologetic – Jenny, Mrs Harman
5 Sorry? Can you say that again, please?
6 Is the chicken Halal? Activity C2
7 Oh, yes, all our meat is Halal. I’m sorry.
8 OK, I’ll have chicken salad, please.
9 Here you are. Page 10 Asking permission
10 Thank you.
Activity A2
Activity B1 Polite – sentence b
Sorry? Can you say that again, please? Not polite – sentences a and c

Page 4 Filling the shelves Activity A3

b
Activity A1
a sell-by Activity A4
b shelf You can’t just take time off …
c shelf
d goods, shelf Page 11 Check it
e goods, shelf
Activity A
Activity A3 1 Put water in a pan.
check, take, wipe, put (× 2) 2 Add salt to the water.
3 Boil the water.
Page 5 Having a break 4 Put the spaghetti into the boiling water.
5 Stir the spaghetti.
Activity A 6 Let it boil for 10–12 minutes.
a They go to the canteen. 7 Drain off the water.
b ‘Tea, please.’ 8 Add some butter or olive oil to taste.
c No. She says, ‘I’m on a diet.’

E1 ESOL Unit 10 Page 19

A
Activity B Page 15 Leaving notes
a happy
Activity B3
b worried
c angry a Is that OK for you?
d apologetic b If it is, meet him in the loading bay on Thursday.
e sad Let me know if there is a problem.
f frightened
Page 16 Word play
Page 13 Pay slips
Activity A2
Activity A1 they – the
Jackie one – on
there – the, he, her, here
Activity A2 list – is
a The money you have to pay to the government. about – out
b National Insurance show – how

Activity A3 Activity A3
Komathy – £180 Across – 1 oil, 4 and, 5 ten
Abu-Baker – £160 Down – 1 old, 2 lip, 3 rain
Jackie – £90
Frank – £300

Page 14 Health and safety

Activity A2
Way out e
First aid h
Fire exit d
No food or drink i
No entry f
Not drinking water j
No smoking c
Wet floor g
Wash your hands b
Danger a

Page 20 Unit 10 E1 ESOL