Daniel Tjeong
1806232824
CHAPTER 20
1. Which of the following is not part of the generally accepted view of quality today?
A. Defects should be highlighted and brought to the surface.
B. We can inspect quality.
C. Improved quality saves money and increases business.
D. Quality is customer-focused.
2. In today’s view of quality, who defines quality?
A. Contractors’ senior management
B. Project management
C. Workers
D. Customers
3. Which of the following are tools of quality control?
A. Sampling tables
B. Process charts
C. Statistical and mathematical techniques
D. All of the above
4. Which of the following is true of modern quality management?
A. Quality is defined by the customer.
B. Quality has become a competitive weapon.
C. Quality is now an integral part of strategic planning.
D. All are true.
5. A company dedicated to quality usually provides training for:
A. Senior management and project managers
B. Hourly workers
C. Salaried workers
D. All employees
6. Which of the following quality gurus believe “zero-defects” is achievable?
A. Deming
B. Juran
C. Crosby
D. All of the above
7. What are the components of Juran’s Trilogy?
A. Quality Improvement, Quality Planning, and Quality Control
B. Quality Improvement, Zero-Defects, and Quality Control
C. Quality Improvement, Quality Planning, and Pert Charting
D. Quality Improvement, Quality Inspections and Quality Control
8. Which of the following is not one of Crosby’s Four Absolutes of Quality?
A. Quality means conformance to requirements.
Daniel Tjeong
1806232824
B. Quality comes from prevention.
C. Quality is measured by the cost of conformance.
D. Quality means that the performance standard is “zero-defects.”
9. According to Deming, what percentage of the costs of quality is generally attributable to
management?
A. 100%
B. 85%
C. 55%
D. D 15%
10. Inspection:
A. Is an appropriate way to ensure quality
B. Is expensive and time-consuming
C. Reduces rework and overall costs
D. Is always effective in stopping defective products from reaching the customer
11. A well-written policy statement on quality will:
A. Be a statement of how, not what or why
B. Promote consistency throughout the organization and across projects
C. Provide an explanation of how customers view quality in their own organizations
D. Provide provisions for changing the policy only on a yearly basis
12. Quality assurance includes:
A. Identifying objectives and standards
B. Conducting quality audits
C. Planning for continuous collection of data
D. All of the above
13. What is the order of the four steps in Deming’s Cycle for Continuous Improvement?
A. Plan, do, check, and act
B. Do, plan, act, and check
C. Check, do, act, and plan
D. Act, check, do, and plan
14. Quality audits:
A. Are unnecessary if you do it right the first time
B. Must be performed daily for each process
C. Are expensive and therefore not worth doing
D. Are necessary for validation that the quality policy is being followed and adhered to
15. Which of the following are typical tools of statistical process control?
A. Pareto analysis
B. Cause-and-effect analysis
C. Process control charts
D. All of the above
Daniel Tjeong
1806232824
16. Which of the following methods is best suited to identifying the “vital few?”
A. Pareto analysis
B. Cause-and-effect analysis
C. Trend analysis
D. Process control charts
17. When a process is set up optimally, the upper and lower specification limits typically are:
A. Set equal to the upper and lower control limits
B. Set outside the upper and lower control limits
C. Set inside the upper and lower control limits
D. Set an equal distance from the mean value
18. The upper and lower control limits are typically set:
A. One standard deviation from the mean in each direction
B. 3 σ (three sigma) from the mean in each direction
C. Outside the upper and lower specification limits
D. To detect and flag when a process may be out of control
19. Which of the following is not indicative of today’s views of the quality management process
applied to a given project?
A. Defects should be highlighted and brought to the surface.
B. The ultimate responsibility for quality lies primarily with senior management or sponsor
but everyone should be involved.
C. Quality saves money.
D. Problem identification leads to cooperative solutions.
20. If the values generated from a process are normally distributed around the mean value, what
percentage of the data points generated by the process will not fall within plus or minus three
standard deviations of the mean?
A. 99.7%
B. 95.4%
C. 68.3%
D. 0.3%
