Supervision in Systemic Family Therapy: Marj Castronova, Jessica Chenfeng, and Toni Schindler Zimmerman
Supervision in Systemic Family Therapy: Marj Castronova, Jessica Chenfeng, and Toni Schindler Zimmerman
Supervision in Systemic Family Therapy: Marj Castronova, Jessica Chenfeng, and Toni Schindler Zimmerman
Supervision in Systemic
Family Therapy
Marj Castronova, Jessica ChenFeng, and
Toni Schindler Zimmerman
The profession of systemic family therapy (SFT) is well regarded for the breadth and
depth of its supervision. Supervision is a distinct area within SFT with a designation,
a body of literature, and requirements to meet high standards. The requirements to
become an American Association for Marriage and Family Therapy (AAMFT)
Approved Supervisor (AS) include the ability to develop and articulate a personal
philosophy of supervision. This philosophy must include the following learning objec-
tives: evidence of systems thinking; clarity of purpose and goals; roles and responsibili-
ties; preferred processes of supervision; evidence of sensitivity to contextual factors;
ethics and legal issues; awareness of personal and professional experiences that impact
supervision; supervision models; and connection between one’s own therapy model
and supervision model (AAMFT, 2016). Approved supervisors must demonstrate
competency in all the areas to meet the designation requirements. This chapter is
organized by these learning objectives. We will begin with the sensitivity to contextual
factors learning objective as we regard this objective as foundational to all the others.
To be an effective SFT supervisor, we must be intentional in addressing issues related
to oppression, racism, privilege, power, marginalization, and a global context. These
are essential and will also be integrated into the other learning objectives covered in
this chapter.
The SFT supervisor is responsible for understanding and being sensitive to contextual
factors including but not limited to race, gender, ethnicity, religion, age, ability, socio-
economic status, sexual orientation, and the intersectionality of these. Sensitivity to
the personal (i.e., stereotypes, implicit, and explicit bias) and institutional (i.e., judi-
cial, economic, education, health care) oppression that those from marginalized pop-
ulations face is essential if we are to engage in meaningful relationships in therapy and
supervision. We know cultural differences influence feedback in supervision. For
instance, supervisors of European descent are more inclined to give feedback about
The Handbook of Systemic Family Therapy: Volume 1, First Edition. Edited by Karen S. Wampler,
Richard B Miller, and Ryan B. Seedall.
© 2020 John Wiley & Sons Ltd. Published 2020 by John Wiley & Sons Ltd.
578 Marj Castronova et al.
iCARE lens
In considering cultural complexities in a way that creates safety for trainees and clients,
two critical elements are needed: intersectionality and cultural humility. Intersectionality
Social location map form
Client(s) Therapist Supervisor
Most privileged Less privileged
Gender Men That is, Women, transgender, genderqueer, nonbinary,
gender fluid
Race White That is, Black, Asian, native American, multiracial (lighter
tones tend to have more privilege)
Religion Mainstream Christianity That is, Jewish, Muslim
Education College education That is, Trade school, military, high school, GED
In each category write how the client(s), therapist, and supervisor identify themselves and along the privilege continuums add an x to indicate
the degree of lived experiences with institutional disparities, discrimination,and oppression. Consider identifiers and the way in which they
intersect to inform privilege. Other identifiers can be added, such as language, appearance, family structure, geographical background, etc.
Privileged categories vary in different global context.
Intersectionality
• I–low • I–high
• C–high • C–high
Connecting Appreciating
Cultural humility
Sharing Privilege, power, bias
backgrounds/context
Ratifying Embracing
Cultural Social justice role
humility/knowledge
• I–low • I–low
• C–low • C–high
is a critical element in the iCARE lens as it addresses “the interaction between gender,
race, and other categories of difference in individual lives, social practices, institutional
arrangements, and cultural ideologies and the outcomes of these interactions in terms
of power” (Davis, 2008, p. 68). When the supervisor or trainee has lived in the major-
ity population with majority rules and norms, it is difficult for them to recognize or
understand the complexities of intersectionality and how they have impacted marginal-
ized communities. This lack of awareness can lead a supervisor and trainee to ignore
and marginalize the complexities of cultural influences (Gutierrez, 2018). This can
happen in the therapy room from a client, a peer therapist, or even a supervisor. It is
the supervisor’s responsibility to attend to working with the trainee by validating and
processing through their experience and then working to create accountability and
Supervision 581
Low in cultural humility and low in intersectionality When supervisors are low in
both cultural humility and intersectionality, social context may rarely be discussed and
the potential for experiences of marginalization increase. Hardy (2008) makes this
point when he uses irony to give tips to minority trainees when their supervisor lacks
in cultural humility and or intersectionality. He advises them to “develop comfort
with being judged by others’ standards” as the dominant group often views themselves
as knowledgeable enough to criticize the minority trainee for being “too abrasive,”
“too emotional,” or “too passive” (Hardy, 2008, p. 468). When supervisors are una-
ware of the complexity and oppressions within intersectionality, they have limited
awareness that it is a prominent factor in marginalized communities.
Traditional approaches to therapy and supervision were linear and causal. As sys-
temic thinking influenced the development of marriage and family therapy (MFT)
theories, new models of supervision were needed to teach the complexities of
working with systems. The premise of the systemic perspective, “the whole is
greater than the sum” (Aristotle, Metaphysics, Book VIII, 1045a, pp. 8–10; von
Bertanlanffy, 1968), came out of multiple epistemologies including cybernetics,
anthropology, mathematics, communication, and biology. Central to the develop-
ment of early systemic thinking in therapy was the revolutionary idea of working
with the family and the identified patient. For a broad overview, Jordan and Fisher
(2016) provide a “historical supervision genogram” that demonstrates the evolu-
tion of SFT supervision (pp. 6–7).
Supervision 583
Never discuss race. Remaining mute regarding race and racial issues is extremely impor-
tant. Discussing race might review that you are hypersensitive about skin color or that
you have unresolved racial issues that warrant resolution. If you must discuss race during
a moment of weakness, use acceptable code words, such as “minority,” “ethnicity,”
“cultural diversity,” or “others” to deemphasize race. Discussing race makes everyone
tense and should be avoided, even if it makes matters worse for you personally. (Hardy,
2008, p. 464)
Supervisors must take the lead and have conversations about race. In order to do this
effectively, they must work to understand oppression, both the experiences of it and
the data about it. An example of this is being informed about mass incarceration. The
documentaries by Ava DuVernay’s (2016) 13th Amendment and Michelle Alexander’s
(2012) The New Jim Crow: Mass Incarceration in the Age of Colorblindness are power-
ful depictions of racial inequality in the prison system.
I immediately found a huge lump in my throat and rage swelling throughout my body. I
had images of the supervisor of many small boys who had sexually, physically, and psy-
chologically harmed them for years in the residential school in the community. (p. 48)
The word supervisor connected her to images and emotions of harm and genocide
in her own Native American relational system, and as Derrick (2005) steps into her
role of supervising and training non‐Native people, she often finds herself breathing
slowly, praying, and forgiving. She strives for morphogenesis, yet encounters mor-
phostasis when white therapists say, “Stop being dramatic or political” or “It’s time to
move forward and to forget the past” (Derrick, 2005, p. 48). Occasionally Derrick
experiences a morphogenetic response when someone acknowledges they did not
know and want to figure out how to work together.
Rules and boundaries Rules and boundaries can vary greatly when attending to cul-
tural uniqueness. For instance, a trainee from an individualistic culture may initially
view a client from a collectivist culture as having an extended family with “too much”
influence, rather than considering how the rules and boundaries may be different in a
collectivistic culture. SFTs are trained to value difference in their clients, but their
own biases show up in the therapy room. It is the SFT supervisor’s role to work with
the trainee in helping them to see difference in cultural values and to not misinterpret
them or see them as wrong (Gutierrez, 2018). Helping the supervisee remain curious
about how the client’s culture may have influenced the rules and boundaries and
consider how their own culture has influenced their own ideas, relational rules, and
boundaries is essential.
The purpose and goals for supervision can include meeting required hours for intern-
ship or licensure, learning more about a specific theoretical orientation, or focusing
on specific core competencies. Ideally, the supervisor and supervisee will negotiate the
goals together and they will align with the purpose of supervision. The essence of all
supervision goals is to develop confident, competent relational (systemic), and con-
textual therapists. Effective supervision contributes to the development of supervisees
who are confident in their own authentic style and is successful, effective, and ethical
in their work with clients. Foundational to reaching these goals is a quality supervisor–
supervisee relationship.
The strength of the supervisor–supervisee relationship is a major contributor to
successful supervision. It predicts supervisee satisfaction (Ladany, Ellis, & Friedlander,
1999). It is directly related to the supervisee outcomes (Ellis & Ladany, 1997). The
supervisor–supervisee alliance also mediates burnout, secondary traumatization, vital-
ity for the supervisee (Deihl & Ellis, 2009), and the relationship between supervisor’s
multicultural competence and supervision satisfaction (Inman, 2006). Therefore,
building a trusting alliance between supervisor and trainee is foundational to meeting
the purpose and goals of supervision. Attending to self‐of‐the‐supervisee including
586 Marj Castronova et al.
setting goals related to exploring their own social location and identity and that of
their clients is also essential.
In considering clarity of SFT purposes and goals, the AAMFT core competencies
provide the standard. Couple and family therapy programs accredited by Commission
on Accreditation for Marriage and Family Therapy Education (COAMFTE, 2017)
are required to have mechanisms in place to assess the development of student’s com-
petencies. When supervising postgraduate, pre‐licensing level supervisees, the core
competencies can continue to be a mechanism for assessing progress while accounting
for where the supervisee is developmentally.
et al. (2000) used two dimensions of supervision, communication and respect, in
understanding quality supervision. The first dimension, communication, is strong
when supervisors are warm, friendly, trustworthy, and straightforward in feedback,
accepting of mistakes, encouraging experimentation, and providing experiences that
are safe and open to feedback. The second dimension, respect, is strong when super-
visees feel like they are respected and treated like a colleague, differences are valued,
new ideas are allowed, and there is an understanding of their personal time demands
(Anderson et al., 2000). In Piercy et al.’s (2016) qualitative analysis of the most
meaningful experiences in SFT training, supervision was more effective when it
included: theoretical foundation and practice, supervisor–supervisee relationships,
collaborative environment, client progress, self‐of‐therapist experiences, and
vulnerability.
In contrast, the least meaningful experiences were lack of personal connection, no
connection between theory and practice, negative experiences with clients, and lack of
diverse perspectives (Piercy et al., 2016). In considering the communication dimen-
sion, supervisees describe their worst supervision experiences as closed, rigid, critical,
“indirect and avoidant communication, emphasizing supervisees’ shortcomings, and
supervisors’ preoccupation with their own problems” (Anderson et al., 2000, p. 86).
Negative experiences in the second dimension, respect, are felt when supervisors are
“assuming authoritarian or demeaning stances, encouraging unthinking conformity,
failing to accept divergent viewpoints, and subtly devaluing supervisees on the basis of
gender” (Anderson et al., 2000, p. 86).
When considering supervisees’ impression of the quality of their supervision across
disciplines, the following was discovered: 57% of supervisees said that their supervi-
sion was outstanding; 65% of supervisees noted that their supervisors had specific
training in supervision; 51.5% of supervisees stated that they had received harmful
supervision at some point in their training; 25% indicated that they currently were
receiving inadequate supervision and that one‐third of these supervisees felt their
clients were harmed by this; and 75.2% felt that they were experiencing or had expe-
rienced inadequate supervision (Ellis, 2010). These are sobering statistics.
In order for a supervisee to be open and share their anxieties, triggers, implicit
bias, personal background, and mistakes, the supervisor must also be vulnerable.
Mutual sharing contributes to a solid and safe foundation in the supervision relation-
ship (Rigazio‐DiGilio, 2016). Attention to person‐of‐the‐supervisor means being
aware of your own triggers, how your own background influences you, and recog-
nizing your own implicit bias. Supervisors that share self with trainees, while attend-
ing to professional boundaries, create an alliance that is more authentic. Sharing self
can include admitting your mistakes as a supervisor, willingness to repair versus being
defensive when you are challenged by a supervisee, sharing your own triggers and
how you manage them, and being more aware and attuned to issues of oppression
and marginalization. In quality supervision, Marovic and Snyders (2010) note that
the person‐of‐the‐supervisor is attentive to second‐order cybernetics where the
supervisor is reflective and recognizes the supervisor self as a professional self that is
subjective and limited in personal knowledge.
Supervision is one of the major contributors to a supervisee’s ongoing growth and
development, including learning to use self‐of‐therapist therapeutically (Aponte &
Ingram, 2018). Important to self‐of‐therapist work is the supervisee’s ability to use
their social locations, “lifestyle, values, and life experiences in forming working
588 Marj Castronova et al.
Quality systemic supervision takes place using many formats: individual, dyad, and
group; live, audio, video, or technology assisted; frequency; and contracting and
evaluating. Systemic supervisors strive to use a combination of formats with their SFT
trainees, thus having the ability to provide feedback and case supervision from multiple
experiences.
Organization of supervision
In both the individual and group supervision formats, there are multiple formats that
can be used to enhance learning, such as co‐therapy, live, video, reflecting teams, or
case notes. The individual format of supervision is either one supervisee or a dyad of
supervisees and has consistently been the primary source of supervision in the SFT
field (Lee, Nichols, Nichols, & Odom, 2004). This type of supervision is intimate in
its format and allows for richer, relational development in order to build trust, take
more time to review cases, and maximize attention on the trainee’s development.
One‐on‐one time also provides a supervisee a private space for self‐of‐the‐therapist
work (Aponte & Carlsen, 2009).
The group supervision format includes a supervisor and three or more trainees up
to six or eight trainees depending on the ratio allowed by accreditation and governing
bodies. This format of supervision provides supervisees with multiple perspectives,
590 Marj Castronova et al.
social support, direct and indirect learning, group process (which must be monitored
carefully), and agreed‐upon goals and strategies for effectiveness and efficiency.
Additional group formats like reflecting teams and case presentation can enhance the
process.
In any setting, individual, dyad, or group, the supervisor establishes the level of
safety for the supervisee(s). In individual supervision the supervisor can focus on cre-
ating an alliance with the supervisee and attending to self‐of‐the‐therapist issues. In
group supervision there is a complex matrix of social locations in the room, including
power differentials, privilege differences, bias, and conflicting intersections, in and
between the supervisees and the supervisor. It is the responsibility of the supervisor to
be attentive to the interactions between the supervisees to create a safe space where
one voice is not privileged over any other voice/perspective (attending to power
dynamics). There is limited research on individual and group supervision; and our
premises about the effectiveness of individual and group supervision are based on
assumptions, rather than solid measures of effectiveness. Research is needing to learn
about the complexities of how power, privilege, and social location impact the dynam-
ics in group supervision. We know that trainees do experience marginalization in the
supervision process, and it is imperative that we understand when this happens and
learn to create safer environments and experiences for all trainees.
Formats of supervision
Observational (or direct) approaches to therapy such as live, video, and audio are
recognized as the strongest forms of supervising despite the lack of evidence
(Silverthorn, Bartle‐Haring, Meyer, & Toviessi, 2009). Some of the real issues influ-
encing the access to these types of supervision are coordination, ethical/legal issues
and liabilities, equipment/technology, the costs of people’s time (DeRoma, Hickey,
& Stanek, 2007), the trainee’s level of anxiety, and the client’s concerns. Essential to
the live and video formats are a positive, validating, and growing experience for the
trainee.
Live supervision is in real time and is one of the hallmarks of SFT supervision
(Storm et al., 2001). A one‐way mirror and/or technology that is ethical and legal
allows the supervisor to observe and work with the trainee while they are doing ther-
apy. We know that live supervision has a significant impact on the trainee’s perception
of the progress of therapy (Silverthorn et al., 2009); however we do not know if it
influences the effectiveness of therapy and trainee growth. The live format provides
the supervisor with an opportunity to provide instant feedback by using the call‐in
method or taking a mid‐session break.
The format of reviewing video or audio segments of sessions is a useful format for
observing micro as well as macro aspects of a session. This format provides opportuni-
ties for stopping and starting the video/audio of the session in order to discuss what
is happening and what the supervisee was thinking during that session. It is important
to consider how the supervisor–supervisee alliance, social locations, privilege, and
power might be playing into the type of video clips the supervisee is showing or not
showing. Questions to consider as follows: are they from a culture where it is impor-
tant to please someone in power; what does it mean culturally for the supervisee to be
vulnerable to a person of power; when the supervisor has more privilege, how does
Supervision 591
this impact the supervision dynamic of the trainee showing a video clip of success with
a case verses being stuck with a case?
Case consultation is the highest used form of supervision (DeRoma et al., 2007)
where cases are discussed by reviewing case notes or a written case presentation where
trainees share their view of how they are conceptualizing the case, defining the
presenting problem is, mapping the redundant pattern, generating the hypothesis,
creating the goals, and discussing possible intervention. The majority of supervision
occurs postgraduate and is done via case notes/case presentations. If SFT supervisors
are only doing case note supervision, they are deferring to the supervisee’s perspec-
tive. When assessing attunement to power and context, seeing sessions live or by video
can facilitate evaluating the process and content in this area. Not all supervisors have
access to a one‐way mirror, but this does not need to limit live and recorded formats.
Many HIPAA compliant platforms are available for recording and watching live
sessions. Before you utilize this option, check with your state board to ensure you are
using state‐sanctioned platforms and formats. This can vary greatly from state to state.
Also consult with AAMFT for guidance at the national level regarding what is
recommended.
Technology has rapidly changed and enhanced our abilities to supervise, but the
laws and ethical codes have struggled to keep pace. Changing statutes that regulate
the profession take time, money, and lobbying. For instance, many states allow for
some continuing education credits to be “distance education,” but they do not allow
for online “real‐time” supervision. Technology that meets the ethical and legal stand-
ards can provide supervision that is live (real time), but online supervision is still in the
process of being recognized by licensing bodies. Another consideration is the laws
governing geographic regions; when supervisors live in different licensing regions,
these hours are rarely if ever counted for licensure. Some governing regions may allow
supervisors to watch a postgraduate trainee via an online live format, while other
states may only allow for an on‐site live supervision through a one‐way mirror.
Caldwell, Bischoff, Derrig‐Palumbo, and Liebert (2017) provide best practice guide-
lines and recommendations in regard to online couple and family therapy, and while
these are not specific to the supervision process, these best online practices can provide
guidelines for online supervision.
Bringing recorded therapy sessions to supervision is accessible given that the major-
ity of computers/laptops have recording capabilities and encrypted devices such as
USB flash drive can easily and affordably store the session. We know that monitored
and recorded sessions help the supervisee in their professional development; however,
Ellis (2010) noted that “When there was a bad working relationship, anxiety was
high; in a good working relationship, anxiety was low” (Ellis, 2010, p. 102).
Contracting and frequency
Supervision by nature is an agreement to provide certain services. A formal, clearly
written supervision contract with expectations is an important starting place for a suc-
cessful supervision experience. In order to develop an effective contract, the supervi-
sor should be clear about the frequency of supervision and the evaluation process that
will help both the trainee and the supervisor track progress toward goals that are
stated in the contract. Bernard and Goodyear (2009) have created a list of the basic
592 Marj Castronova et al.
Evaluation
Perosa and Perosa (2010) note that the vast majority of evaluations in supervising
SFTs are informal and this has come with great risks to the advancement of the SFT
profession. Accredited SFT training programs are required to document their success
in training clinicians and in doing so have developed evaluation tools. Evaluations in
the post‐master’s/pre‐licensure supervision process may be less formal or nonexist-
ent. Regardless of the type of evaluation process, we highly encourage SFT supervi-
sors to consider the AAMFT core competencies with the supervisees. These core
competencies provide a guide on specific skills needed for quality therapy and provide
supervisors with a guide to self‐reflect on their supervision process. Supervisors can
ask themselves questions such as “is the trainee showing competence in this area,” “is
my reaction more about a difference in therapy style or is this a competency issue,” or
“would I give this feedback if my trainee was male or white?” Engaging in self of
supervisor is important when giving feedback and evaluating. The core competencies
can also provide a way to give feedback when a trainee is struggling in an area. If a
trainee is missing documentation deadlines, review together the core competencies
that address this as part of creating an improvement plan. If a trainee is struggling
with implicit bias related to an identity of their client, review together the core com-
petencies that address this and create a treatment plan (i.e., readings, interviews,
meeting with persons from this identity who are in the profession). When a trainee is
impervious to change, the supervisor’s role as gatekeepers of the profession may be
necessary.
The supervisor can create a Likert scale and evaluate the supervisee on the AAMFT
core competencies that are related to the goals for supervision. Supervisors can also
use evaluation tools such as Gehart’s (2010) three rubrics for evaluating systemic case
conceptualization, clinical assessment, and treatment planning. D’Aniello and
Hertlein (2017) created an evaluation tool based on AAMFT core competencies.
Miller, Duncan, and Johnson (2002) developed the Outcome Rating Scale (ORS) to
assess where the client’s progress and the Session Rating Scale (SRS) to gain feedback
from the clients on how the therapist is doing. Assessing the supervisor’s working alli-
ance and the trainee’s working alliance using the Working Alliance‐Trainee Version
(WAI‐T) (Bahrick, 1990) and the Working Alliance‐Supervisor Version (WAI‐S)
(Bahrick, 1990; Bordin, 1983) are also useful tools in evaluating the supervision
process. Self‐of‐the‐therapist can be assessed using Aponte and Carlsen’s (2009)
Supervision 593
Concluding Comments
to imagine what the early founders of the MFT field would say about how technology
has changed our world and influenced our relationships. Would Whitaker be doing
online therapy so every family member could be in the room? How would Bowen
posture emotional cutoffs with unfriending or ghosting someone on Facebook?
Would Satir create family groups on Facebook and have individuals do self‐reflective
blogs?
In considering the future of SFT supervision, technology is a vehicle that we need
to consider. It is the mechanism that lets us consider supervising globally. A supervisor
in the United States could work with an MFT trainee in Rwanda, and this could even
include live supervision. The use of technology will challenge our supervision process,
roles, goals, and models. Another area of consideration is the nature of the supervi-
sion relationship and the strength of the alliance. While we know alliance is essential,
we do not know the essential components of building the alliance. The vast majority
of our supervision research is housed in SFT graduate programs; given this, we know
little about supervision in the postgraduate, pre‐licensure setting. This limits our
understanding of what helps a trainee develop in supervision. In moving globally, we
also need to further our culturally sensitivity and be able to adapt as new information
enters the supervision process. How will our supervision change when we are working
in collectivist cultures? How will our supervision change when we are working in
contexts with ongoing war? Are there ethical challenges that we are unaware of?
Facebook saw a rapid explosion globally and encountered ethical situations they never
imagined. While the very beginning of the SFT field includes global perspectives (i.e.,
Milan), we are still working on translating our systems thinking (Bebtschuk et al.,
2012; Ellis, Creaner, Hutman, & Timulak, 2015; Guvensel et al., 2015; Son, Ellis, &
Yoo, 2007). The AAMFT AS designation has been in existence for almost 50 years.
This is less than one lifetime, and given all the changes in our world and the explosion
of technology, we have accomplished more than one might imagine. How do we keep
improving the quality of SFT supervision and manage the change that is inevitable?
SFT supervisors are continually exposed to new and ever‐changing flows of informa-
tion, and since this is the essence of our systemic thinking, we have the ability to
continue to grow and change.
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