Chapter 6 Error Messages: April 27, 2012 XP Series S/M
Chapter 6 Error Messages: April 27, 2012 XP Series S/M
Chapter 6 Error Messages: April 27, 2012 XP Series S/M
6.1. Overview.............................................................................................................................................1
6.1.1 Error Dialog........................................................................................................................1
6.1.2 Help Button ........................................................................................................................1
6.1.3 Action Message Screen .....................................................................................................1
6.1.4 Error List Screen ................................................................................................................1
6.1.5 Error Code .........................................................................................................................1
6.1.6 Error History.......................................................................................................................3
6.1.7 Error Type ..........................................................................................................................3
6.4 Chamber..............................................................................................................................................8
6.4.1 Waste not drained ..............................................................................................................8
6.4.2 Replace CELLPACK ..........................................................................................................8
6.4.3 Replace S.LYSER ..............................................................................................................9
6.4.4 CELLPACK expired............................................................................................................9
6.4.5 S.LYSER expired .............................................................................................................10
6.13 SNCS...............................................................................................................................................27
6.13.1 SNCS Comm. Error .......................................................................................................27
6.13.2 SNCS Status Error .........................................................................................................27
6.13.3 SNCS Connection..........................................................................................................28
6.13.4 SNCS Setting Error........................................................................................................28
6.13.5 Service Call....................................................................................................................29
6.14 Others..............................................................................................................................................30
6.14.1 QC(X-bar) Error .............................................................................................................30
6.14.2 QC(L-J) Error .................................................................................................................30
6.14.3 Calibration Error.............................................................................................................30
AAAAAA.XXXX.ZZZZ
A: Error Code (Phenomenon)
X: Value 1
Z: Value 2
*XXXX and ZZZZ have different meanings depending on the error code.
Function:The system secures the drain operation from the waste chamber and operation of diaphragm
pumps.
Check method:The instrument system checks if the vacuum is within the following range by converting
the voltage of the -0.0333MPa vacuum sensor.
*Sub code 1: Vacuum value
*Sub code 2: Sequence No.
-In Ready mode: System monitors every 200ms. The condition is treated as error when vacuum
deviates the following acceptable range for 1.2 seconds continuously.
-During analysis: System monitors in the following timing. The condition is treated as error when
vacuum deviates the acceptable range described below.
Pre-Diluted Mode
At the start of sequence 1 (At 0.5 sec. before mix chamber and W/R detection chamber
dispense)
At 0.4 sec. after the start of sequence 2 (When aspirating HGB background convert sample)
At 1.4 sec. after the start of sequence 3 (When mix chamber and W/R detection chamber
dispense)
At 1.6 sec. after the start of sequence 7 (When aspirating HGB sample convert sample)
At the start of sequence 9 (At 0.5 sec. before W/R detection chamber dispense)
At 8.9 sec. after the start of sequence 9 (When aspirating HGB flow cell rinse solution)
At 11.6 sec. after the start of sequence 9 (When W/R detection chamber dispenses)
At 0.1 sec. after the start of sequence 10 (When aspirating HGB flow cell rinse solution)
(Used for sub code 2)
Function:The system secures the drain operation from diaphragm pumps and the mixing operation in the
transducer chambers and Hgb flow cell.
Check method:The instrument system checks if the pressure is within the following range by converting
the voltage of the 0.05MPa pressure sensor.
-In Ready mode: System monitors every 200ms. The condition is treated as error when
pressure deviates the following acceptable range for 1.2 seconds continuously.
-During analysis: System monitors in the following timing. The condition is treated as error when
pressure deviates the acceptable range described below.
Action: If pressure returns to the normal range after pressing [HELP] button, the pressure is assumed
to have recovered and the system enters the ready mode.
Check method:The instrument system checks if the pressure is within the following range by converting
the voltage of the 0.5kg/cm2(0.05MPa) pressure sensor.
System monitors every 200ms. The condition is treated as error when pressure deviates the
following acceptable range for 1.2 seconds continuously.
Action: (1) The system immediately stops the currently running sequence.
(2) All the solenoid valves and pneumatic unit are turned OFF.
(3) Subsequent operation cannot be continued and waited in power OFF condition.
Action: At the completion of waste chamber draining sequence, the system enters the ready mode if
the abnormality is recovered.
Description:(a)Diluent (CELLPACK) cannot be aspirated into the reagent chamber within the specified
time, or air bubbles enters, resulting the diluent chamber float goes up and down.
(b)After the replacement of CELLPACK, the available cycles has reached to 500 (for 10L) or
1000 (for 20L).
Function:(a) The system secures reagent volume required for analysis. Or, the system detects that the air
bubbles enters the diluent chamber.
(b) This error is used as a function to monitor reagent.
This system performs diluent replenishing sequence. Then, the system enters Ready when no
abnormality is found.
Description:(a)The available cycles reaches the specified count after the float switch for monitoring the
lyse reagent turns ON.
(b) After the replacement of lyse, the available cycles has reached to 800.
Function:(a)The system secures lyse reagent volume remained for analysis.
(b) This error is used as a function to monitor reagent.
Check method:Monitoring conditions: (In case of (a))
System checks that the cycle is 95 and below after the float switch for monitoring the lyse
reagent (F SW7) turns ON (when DP for lyse dispenses).
This system performs lyse replenishing sequence. Then, the system enters Ready when no
abnormality is found.
Action: The system recovers by pressing [Return] button. However, if there is data already under out-
putting, the data output process continues.
Reference:
If printing operation starts when IP cover remains completely open, “No Printing
Paper” is displayed.
Action: (1) By pressing [Retry] button in action message screen, the system recovers, and printing
operation restarts.
(2) To delete samples under printing operation, or waiting to be printed, click [Cancel] button
in action message screen. Then, the system recovers and returns to the previous screen.
Action: (1) By pressing [Retry] button in action message screen, the system recovers, and data
under printing status restarts.
(2) By pressing [Cancel] button in action message screen, data under printing process, or
waiting to be printed, will be deleted. Then, the system recovers and returns to the
previous screen.
Description:The rinse cup is at the lower position when the main power turns ON.
The rinse cup operation is abnormal.
Function:System prevents blood and rinsing solution from splashing when cleaning the whole blood
aspiration pipette. System also eliminates carryover from the previous sample. In addition,
system secures that the pipette does not get bent.
Check method:・When the main power is turned ON, system confirms that the rinse cup is not at the
lower position.
System monitors whether the rinse cup reaches the lower limit at the timing described in the
timing chart by confirming that the photo interrupter at the lower limit is ON.
Action: After the analysis sequence for aspirated sample has completed, built-in printer prints the data
(the related data is printed normally). Then, system enters the ready mode.
Check method:System monitors A/D converted value of the thermistor installed in the instrument, and
checks the temperature is within the following range. (monitors 1.5 sec. before starting the
calculation)
Action: After the analysis sequence for aspirated sample has completed, built-in printer prints the data
(the related data is printed normally). Then, system enters the ready mode.
Description:Overrun of A/D converter occurs. Overflow of counter occurs. Clearing the counter is not
correctly performed.
Function:System secures the counting procedure.
System secures importing correct data.
Check method:Judged by status register's contents in gate alley after completing data import.
Action: After all the analysis sequence for the aspirated samples are completed, built-in printer prints
the data. Then, system enters the ready mode.
Description:Overrun of A/D converter occurs. Overflow of counter occurs. Clearing the counter is not
correctly performed.
Function:System secures the counting procedure.
System secures importing correct data.
Check method:Judged by status register's contents in gate alley after completing data import.
Action: After all the analysis sequence for the aspirated samples are completed, built-in printer prints
the data. Then, system enters the ready mode.
Description:Overrun of A/D converter occurs. Overflow of counter occurs. Clearing the counter is not
correctly performed.
Function:System secures the counting procedure.
System secures importing correct data.
Check method:Judged by status register's contents in gate alley after completing data import
Action: After all the analysis sequence for the aspirated samples are completed, built-in printer prints
the data. Then, system enters the ready mode.
Description:Background value of any parameter exceeds the preset limit, and the gap of count results will
be falsely increased.
Description:A/D converted HGB background value or HGB sample value exceeds the preset limit.
Function:System ensures that the HGB value is analyzed without any problem.
Check method:HGB error occurs when the A/D converted HGB background value or HGB sample value
meets either of the following conditions.
Background < 50
Background > 10000
(Sample - Background) < -50
(Sample - Background) > 3600
Action: After the analysis sequence for aspirated sample has completed, the data is masked.
Description:During RBC counting, system detects the abnormal uniformity of the counted cell pulses that
is beyond the preset limit.
Function:System monitors uniform cell pulses of RBC sample to monitor clog in the RBC transducer
aperture.
Check method:System calculates sampling values every 0.5 seconds during RBC counting. When the
maximum value, minimum value, and sum of sampling values satisfy the following equations,
system judges that a noise is generated.
(Maximum value−Minimum value−1250) ×100 / Sum of sampling values>2.0[%]
Action: (1) After the analysis sequence for aspirated sample has completed, the data is masked.
(2) The count starting level for the sampling value is 25 fL.
Description:During WBC counting, system detects the abnormal uniformity of the counted cell pulses that
is beyond the preset limit.
Function:System monitors uniform cell pulses of WBC sample to monitor clog in the WBC transducer
aperture.
Check method:System calculates sampling values every 0.5 seconds during WBC counting. When the
maximum value, minimum value, and sum of sampling values satisfy the following equations,
system judges that a noise is generated.
Action: (1) After the analysis sequence for aspirated sample has completed, the data is masked.
(2) The count starting level for the sampling value is 30 fL.
Description:During PLT counting, system detects the abnormal uniformity of the counted cell pulses that
is beyond the preset limit.
Function:System monitors uniform cell pulses of PLT sample to monitor clog in the PLT transducer
aperture.
Check method:System calculates sampling values every 0.5 seconds during PLT counting. When the
maximum value, minimum value, and sum of sampling values satisfy the following equations,
system judges that a noise is generated.
Action: (1) After the analysis sequence for aspirated sample has completed, the data is masked.
(2) The count starting level for the sampling value is 2fL.
(1) Level 1: O
(2) Level 2: The tri-modal data not analyzed automatically are displayed as “---.-”. * (low reli-
ability mark) is attached to the obtained bi-modal data.
Check method:System verifies that the electrical conductivity is within the range of 80≦C≦125.
Action: The message [Analysis Error] is displayed and the alarm sounds. The message remains dis-
played until the error is recovered or the power is turned OFF. There are two types of the data
display method, and settings can be changed by DIP SW.
(CPU board DIP SW S1 bit 6. ON: Level 2, OFF: Level 1)
Action: System stops the operation immediately. The error is reset by turning OFF the power switch.
6.9.2 ROM Error
Description: The main CPU detects an error to read data from ROM (Read Only Memory).
Function:System ensures that the main CPU reads the program from the ROM correctly.
Check method:System performs a ROM checksum (reads data from the entire area, calculates the total,
and finds the 8 low order bits). Then, system checks that the value matches the checksum value
stored in the ROM.
Action: System stops the operation immediately. The error is reset by turning OFF the power switch.
Action: (1) System tries to restore when [Restore] button is pressed in action message screen.
Stored sample file: Delete any records that checksum is inconsistent
Settings file: Perform mirroring to the correct file that is duplicated.
Then, system restarts after the file system consistency is confirmed.
If [Restore] is impossible, the file error occurred only is initialized.
(2) When [Initialize] button is pressed in action message screen, confirmation dialog is dis-
played. If [Execute] button is selected in the dialog, overall BBU-RAM file system is initial-
ized.
Action: (1) System tries to restore when [Restore] button is pressed in action message screen.
Stored sample file: Delete any records that checksum is inconsistent
Settings file: Perform mirroring to the correct file that is dislocated.
Then, system restarts after the file system consistency is confirmed.
If [Restore] is impossible, the file error occurred only is initialized.
(2) When [Initialize] button is pressed in action message screen, confirmation dialog is dis-
played. If [Execute] button is selected in the dialog, overall BBU-RAM file system is initial-
ized.
Action: (1) System tries to restore when [Restore] button is pressed in action message screen.
Stored sample file: Delete any records that checksum is inconsistent
Settings file: Perform mirroring to the correct file that is duplicated.
Then, system restarts after the file system consistency is confirmed.
If [Restore] is impossible, the file error occurred only is initialized.
(2) When [Initialize] button is pressed in action message screen, confirmation dialog is dis-
played. If [Execute] button is selected in the dialog, overall BBU-RAM file system is initial-
ized.
Check method:System treats the condition as error if output data has overflowed under the output
request process.
Action: The error recovers when [Return] button is selected in action message screen. However, if
there is data being output, the operation continues. The rest of the data will be discarded.
Check method:System treats the condition as error if output data has overflowed under the output
request process.
Action: The error recovers when [Return] button is selected in action message screen. However, if
there is data being output, the operation continues. The rest of the data will be discarded.
6.10.3 HC Off-line
Check method:System treats the condition as error if either of the following status are met when
communicating with host computer.
1. Flaming error, parity error and overrun error are detected.
2. DSR is not active.
3. Texts other than ACK/NAK are sent from host computer after data is sent.
Action: (1) The error recovers and performs retry when [Retry] button is selected in action message
screen.
(2) The error recovers when [Cancel] button is selected, and all output data in buffer is
erased.
Action: (1) The error recovers and performs retry when [Retry] button is selected in action message
screen.
(2) The error recovers when [Cancel] button is selected, and all output data in buffer is
erased.
Check method:System treats the condition as error when text other than AKC is sent at 4th time after
sending data.
Action: (1) The error recovers and performs retry when [Retry] button is selected in action message
screen.
(2) The error recovers when [Cancel] button is selected, and all output data in buffer is
erased.
Check method:System treats the condition as error when TCP connection has failed.
<Monitoring Timing>
When output to host computer is made in case LAN is set to output location.
Action: (1) The error recovers and performs retry when [Retry] button is selected in action message
screen. New samples can be analyzed by releasing error by recovery action.
(2) Sending data is canceled when [Cancel] button is selected. Then, error recovers, and
new analysis becomes available.
Check method:System treats the condition as error if output data has overflowed under initialization or
output request process.
Description:This error shows GP is turned OFF, device error, or there is abnormality in a cable to GP.
Check method:System treats the condition as error if GP is turned OFF, device error, or there is
abnormality in a cable to GP.
<Monitoring Timing>
At the start of printing-at the end of printing
Action: (1) By pressing [Retry] button in action message screen, the system recovers, and printing
operation restarts.
(2) To delete samples under printing operation, or waiting to be printed, click [Cancel] button
in action message screen. Then, the system recovers and returns to the previous screen.
Check method: System checks the paper-empty bit of the graphic printer throughout the printing
process.
<Monitoring Timing>
At the start of printing-at the end of printing
Action: (1) By pressing [Retry] button in action message screen, the system recovers, and printing
operation restarts.
(2) To delete samples under printing operation, or waiting to be printed, click [Cancel] button
in action message screen. Then, the system recovers and returns to the previous screen.
Check method:System verifys the sampling data at the completion of the counting is within the following
range after performing auto rinse. (monitored by clogging signal)
Action: After all the sequences for the aspirated samples are completed, the system enters the ready
mode.
Check method:System verifys the sampling data at the completion of the counting is within the following
range after performing auto rinse. (monitored by clogging signal)
Action: After all the sequences for the aspirated samples are completed, the system enters the ready
mode.
Description:The main CPU detects that the cycle counter reaches the preset value. It is the time to clean
the waste chamber.
Check method:System checks the number of days since the previous cleaning time, and cycle count only
at power ON. When the waste chamber cycle count reaches 1500 or passes a month, this
message is displayed. The cycle count increments by 1 for every execution of analysis
sequence.
Action: (1) Message alert only, and the system operates as usual.
(2) The cycle count can be reset on the select menu.
Description:The main CPU detects that the cycle counter reaches the preset value. It is the time to clean
the SRV.
Check method:System checks the number of days since the previous cleaning time, and cycle count only
at power ON. When the waste chamber cycle count reaches 4500 or passes 3 months, this
message is displayed. The cycle count increments by 1 for every execution of analysis
sequence.
Action: (1) Message alert only, and the system operates as usual.
(2) The cycle count can be reset on the select menu.
Description:The main CPU detects that the cycle counter reaches the preset value. It is the time to clean
the waste chamber.
Check method:System checks the number of days since the previous cleaning time, and cycle count only
at power ON. When the waste chamber cycle count reaches 1500 or passes 1 month, this
message is displayed. The cycle count increments by 1 for every execution of analysis
sequence.
Action: (1) Message alert only, and the system operates as usual.
(2) The cycle count can be reset on the select menu.
Check method:System treats the condition as error if shutdown alert timer detects the condition that the
instrument is not shut down for 24 hours.
(Depending on the shutdown alert timer settings.)
Action: None
Check method:System treats the condition as error if sub error code (XXXXX) is detected when SNCS
auto sending/manual sending is being performed.
Check method:System treats the condition as error if sub error code (XXXXX) is detected when SNCS
auto-sending/manual sending is being performed.
Check method:System treats the condition as error if sub error code (XXXXX) is detected when SNCS
auto-sending/manual sending is being performed.
Check method:System treats the condition as error if sub error code (XXXXX) is detected when SNCS
auto-sending/manual sending is being performed.
Check method:System treats the condition as error when emergency error button is pressed.
Action: None
Description:The main CPU detects a situation that an Xbar control error occurred.
Function:System ensures that the main unit is under the adequate quality control.
Check method:Statistically performs quality control by using control data. (Control data=the average
value of control blood data that are analyzed twice in a row) If the data is not within the control
limit, it is assumed to be the Xbar control error.
Action: After all the sequences for the aspirated samples are completed, the system enters the ready
mode by pressing [Return] button.
Description:The main CPU detects a situation that an L-J control error occurred.
Function:System ensures that the main unit is under the adequate quality control.
Check method:Statistically performs quality control using control blood as control data. If the data is not
within the control limit, it is assumed to be the L-J control error.
Action: After all the sequences for the aspirated samples are completed, the system enters the ready
mode by pressing [Return] button.
Function:System ensures that the calibration cannot be performed more than specified by once.
Check method:System treats the condition as error when the calibration change between new and old
exceeds 5%, or the calibration value exceeds the range of 80% ~ 120%.
*If the calibration value is in 5%, 80%, or 120%, it is not treated as error.
Action: When the error occurs, the alarm sounds and the input setting value becomes ineffective.
vacuum non-SI unit (x) vacuum SI unit (y) pressure non-SI unit (X) pressure SI unit (Y)
5 mmHg 0.0007 MPa 0.001 kg/cm2 0.0001 MPa
2
10 mmHg 0.0013 MPa 0.003 kg/cm 0.0003 MPa
20 mmHg 0.0027 MPa 0.005 kg/cm2 0.0005 MPa
2
35 mmHg 0.0047 MPa 0.01 kg/cm 0.0010 MPa
100 mmHg 0.0133 MPa 0.03 kg/cm2 0.0029 MPa
2
150 mmHg 150 MPa 0.05 kg/cm 0.0049 MPa
180 mmHg 0.0240 MPa 0.07 kg/cm2 0.0069 MPa
2
200 mmHg 0.0267 MPa 0.1 kg/cm 0.0098 MPa
215 mmHg 0.0287 MPa 0.2 kg/cm2 0.0196 MPa
2
220 mmHg 0.0293 MPa 0.25 kg/cm 0.0245 MPa
230 mmHg 0.0307 MPa 0.27 kg/cm2 0.0265 MPa
2
240 mmHg 0.0320 MPa 0.300 kg/cm 0.0294 MPa
248 mmHg 0.0331 MPa 0.301 kg/cm2 0.0295 MPa
250 mmHg 0.0333 MPa 0.33 kg/cm2 0.0324 MPa
252 mmHg 0.0336 MPa 0.35 kg/cm2 0.0343 MPa
260 mmHg 0.0347 MPa 0.380 kg/cm2 0.0373 MPa
270 mmHg 0.0360 MPa 0.400 kg/cm2 0.0392 MPa
2
280 mmHg 0.0373 MPa 0.43 kg/cm 0.0422 MPa
290 mmHg 0.0387 MPa 0.45 kg/cm2 0.0441 MPa
298 mmHg 0.0397 MPa 0.47 kg/cm2 0.0461MPa
299 mmHg 0.0399 MPa 0.497 kg/cm2 0.0487 MPa
300 mmHg 0.0400 MPa 0.500 kg/cm2 0.0490 MPa
380 mmHg 0.0507 MPa 0.510 kg/cm2 0.0500 MPa
390 mmHg 0.0520 MPa 0.52 kg/cm2 0.0510 MPa
400 mmHg 0.0533 MPa 0.53 kg/cm2 0.0520 MPa
2
415 mmHg 0.0553 MPa 0.55 kg/cm 0.0539 MPa
420 mmHg 0.0560 MPa 0.57 kg/cm2 0.0559 MPa
440 mmHg 0.0587 MPa 0.60 kg/cm2 0.0588 MPa
450 mmHg 0.0600 MPa 0.605 kg/cm2 0.0593 MPa
500 mmHg 0.0667 MPa 0.62 kg/cm2 0.0608 MPa
510 mmHg 0.0680 MPa 0.622 kg/cm2 0.0610 MPa
2
530 mmHg 0.0707 MPa 0.650 kg/cm 0.0637 MPa
550 mmHg 0.0733 MPa 0.665 kg/cm2 0.0652 MPa
600 mmHg 0.0800 MPa 0.70 kg/cm2 0.0686 MPa
0.701 kg/cm2 0.0687 MPa
0.750 kg/cm2 0.0735 MPa
1.000 kg/cm2 0.0981 MPa
2
1.030 kg/cm 0.1010 MPa
1.05 kg/cm2 0.1030 MPa
1.1 kg/cm2 0.1079 MPa
1.5 kg/cm2 0.1471 MPa
1.588 kg/cm2 0.1557 MPa
1.60 kg/cm2 0.1569 MPa
2
1.601 kg/cm 0.1570 MPa