POLYCOM SOUNDSTATION 2

SET UP & USER GUIDE

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 SoundStation2™

User Guide and

Administrator Guide
 IMPORTANT SAFETY
INSTRUCTIONS
When using your telephone equipment, the following safety precautions should
always be followed to reduce the risk of re, electric shock, and injury to people.

• Read and understand all instructions. spark could ignite heavy concentrations of
gas.
• Follow all warnings and instructions marked
on the equipment. • Never push objects of any kind into the
SoundStation2 through housing slots as they
• Installation must be performed in accordance may touch hazardous voltage points or short
with all national wiring rules. out parts that could result in a risk of electric
• The outlet to which this equipment is con- shock. Never spill liquid of any kind on the
nected must be installed near the equipment, telephone. If liquid is spilled, contact service
and must always be readily accessible. personnel.

• This equipment can be hazardous if im- • To reduce the risk of electric shock, do not
mersed in water. To avoid the possibility of disassemble SoundStation2. Opening or
electrical shock, do not use this equipment removing covers may expose you to hazard-
while you are in the bathtub or shower, or ous voltages. Using incorrectly reassembled
when you are wet. If you accidentally drop equipment can cause electric shock. If
the equipment into water, do not retrieve your telephone equipment does not work
it until you have first unplugged all cords. properly, refer to the section describing how
Do not reconnect this equipment until it has to connect service. The support telephone
dried thoroughly. number can be found on the back cover of
this booklet.
• Avoid using this equipment during electrical
storms in your immediate area. There is a • Never install telephone wiring during a
remote risk of electric shock from lightning. lightning storm.
Urgent calls should be brief. Even though • Never install telephone jacks in wet locations
protective measures may have been installed unless the jack is specifically designed for
to limit electrical surges from entering your wet locations.
home or business, absolute protection from
lightning is impossible. • Never touch uninsulated telephone wires or
terminals unless the telephone line has been
• If you suspect a natural gas leak, report it disconnected from the network interface.
immediately, but use a telephone away from
the area in question. The SoundStation2’s • Always use caution when installing or
electrical contacts could generate a tiny modifying telephone lines.
spark. While unlikely, it is possible that this

SAVE THESE INSTRUCTIONS

 Table of Contents
Thank You ............................................. 5
Overview .............................................. 5
Parts List ............................................... 6
Setting up SoundStation2 ........................ 7
Features ................................................ 8
LED Indicators ......................................................................................... 8
Buttons .................................................................................................. 8
Understanding the Display ....................................................................... 8
Using SoundStation2 ............................... 9
Placing a Call .......................................................................................... 9
Answering a Call ..................................................................................... 9
Answering a Second Call .......................................................................... 9
Ending a Call ........................................................................................... 9
Call Hold............................................................................................... 10
Call Mute .............................................................................................. 10
Call Timer ............................................................................................. 10
Redial................................................................................................... 10
Ringer Volume Adjustment ..................................................................... 11
Dial Tone and Volume Adjustment ........................................................... 11
Speaker Volume Adjustment .................................................................. 11
Display Contrast ................................................................................... 11
Ring Type ............................................................................................. 12
Back Light ............................................................................................. 12
Language .............................................................................................. 13
Special Audio Mode ............................................................................... 14
Conferencing - using the button ..................................................... 14
Adding a call ......................................................................................... 15
Bridge Soft Key..................................................................................... 15
Phone Book .......................................................................................... 16
View System Information ...................................................................... 18
Auxiliary Audio Port.............................................................................. 19
Troubleshooting ................................... 20
No Dial Tone ......................................................................................... 20
Does Not Ring....................................................................................... 20
Flickering LCD ....................................................................................... 20
Keypad Input Doesn’t Register............................................................... 20
Muffled or “in a well” Reception ........................................................... 20
Short Silences, Echoes, or Clipped Speech ................................................ 21
Physical Damage ................................................................................... 21
 Table of Contents
For Best Performance ............................................................................ 21
LCD Messages....................................................................................... 22
Administrative Setup - Overview ............ 24
Passcode .............................................................................................. 25
Location Information.............................................................................. 26
Phone System ....................................................................................... 28
Diagnostics .......................................... 29
Mic (Microphone) Test ........................................................................... 29
Console SPKR (Speaker) Test ................................................................. 29
Restore Defaults ................................................................................... 30
Specifications and Warranty Information .. 31
Limited Warranty and Limitation of Liability ............................................ 32
FCC Rules ............................................................................................. 34
Canadian Department of Communications Notice...................................... 34
US Telephone Company Requirements ..................................................... 34
Ring Equivalency Number (REN) ............................................................. 35
Automatic Dialing .................................................................................. 35
Telephone Company Connector................................................................ 35
Canadian Telephone Company Requirements ............................................ 35
Exhibit J - Customer Information ............................................................ 36
CE Mark R & TTE Directive (EU Only) ...................................................... 37
Other Important Notices ........................................................................ 38
Appendix A: Caller ID ............................................................................ 39
 Thank You
Thank you for choosing the Polycom your SoundStation2 telephone. Lastly,
SoundStation2. In this User Guide, it is important that you read the Parts
you will nd everything you need to List, and the Safety Notices section in
quickly set up your new conference this guide before you begin using the
telephone. Be sure to verify with SoundStation2.
your System Administrator that your
network is prepared for conguring

Overview
SoundStation2 is a perfect entry level conference telephone for your business,
suitable for use in small to medium-sized conference rooms and ofces.
SoundStation2 features:

Acoustic Clarity Technology Multi-language Support

Polycom’s legendary technology that Set the phone up to display the lan-
automatically allows people on both guage that you are most comfortable
sides of the call to speak at the same with. Choose from English, French,
time. German, Italian, Norwegian, Spanish,
Enhanced User Interface and Brazilian Portuguese.
A backlit LCD display and three soft Enhanced Connectivity Options
keys make the phone very easy to Simply connect a pair of extension
use. Caller related information such microphones to the telephone to ex-
as CallerID is easy to read and the tend the microphone pickup range.
built-in phonebook and speed dial list
can hold up to 25 entries.

SoundStation2 User Guide - 5

 Parts List
The following items are included in If you are missing any items, please
your SoundStation2 package. Check contact your SoundStation2 reseller.
this list before installation to ensure
that you have received each item.

SoundStation2 Console

Console Cable

Interface Module

Telephone Cable

Documentation/CD
Extension microphones
(Sold as an accessory.)

SoundStation2 User Guide - 6

 Setting up SoundStation2

Connection to telephone line.

Connection to SoundStation2 console.

Optional connection to telephone, fax machine or computer

modem if you need to share a telephone line.
(Not available on all SoundStation2 models.)

Ready State
SoundStation2 will display a Ready The Ready message is also shown
message upon power up. after a call is completed and the phone
is available for the next call.

SoundStation2 User Guide - 7

 Connection Diagram

Features

LED Indicators
The LEDs located on the top of
your SoundStation2™ indicate
the current status of your confer-
ence phone:
Green - your call is in progress.
Blinking green - a call is incoming.
Red - your call is muted.
Blinking Red - your call is on hold.

Buttons
Scroll
Menu Navigate up or down
Displays a menu through displayed lists.
of settings and
options.
Exit Select
Exits from current screen Choose a menu item.
to previous menu.

Soft Keys Volume

The screen will display Use these to adjust the
labels for these keys, to volume of the handset,
identify their context-sensi- headset, speaker, and ringer.
tive functions.
Mute
Phone Toggle on or off during a conversation.
Answers incoming calls, Conference
dials a call, ends a call, Call, join, or delete additional Dial Pad
and provides dial tone. call participants during a confer- These 12 keys provide the 10 digits, the 26
ence call. alphabetic characters, and special characters
available in context sensitive applications.

Understanding the Display

This Phone’s Number

Information Area
Soft Key Functions
The screen will display labels for these
keys, to identify their context-sensitive
functions.

SoundStation2 User Guide - 8

 Using SoundStation2
Placing a Call
SoundStation2 allows you to place a call over an analog
line. Several methods are available to initiate a call.

Direct Dial Indirect Dial

1. To obtain dial tone, press the 1. From the Ready screen, dial the
key. desired number.
2. Dial the desired number. 2. Press the key or the SEND
soft key to make the call.
► If you make a mistake entering
the telephone number, press the
<DEL soft key.

SEND
► To cancel the call, press the
key. Connection Diagram OR

► Press the CANCEL soft key to

cancel the call.

Answering a Call
Press the key or any number key
to answer an incoming call. Pressing
the button will override all other
telephone activity. The three LEDs will
blink green when the phone rings.

Answering a Second Call

If you are on a call when another call is ► Switch back and forth between
received, you will hear a Call Waiting calls using the conference but-
tone. ton .
► Press the Conference button
The Call waiting feature may not
to answer the incoming call. be available on your telephone line.
This rst call will be automati- Check with your telephone system
cally placed on hold. administrator or service provider.

Ending a Call
To end a call, press the key.

SoundStation2 User Guide - 9

Call Hold
►To place a call on hold, press the
HOLD soft key. The LEDs on the
top of your SoundStation2 will
blink red.
►To resume a call, press the RESUME
soft key.

Call Mute
► To mute a call, press the mute but-
ton . The LEDs on the top
of your SoundStation2 will glow
red when your call is muted.
► To release mute, press the mute
button again.

Call Timer
Call progress on an active call is moni-
tored through a local call timer. This is
visible within the active call window on
the display.

Redial
SoundStation2 stores the number that
was last dialed. This number can be
recalled using the REDIAL soft key.
► Press the REDIAL soft key. The last
number called will be displayed
and dialed.
OR
► Press the key and then the
REDIAL soft key. The last num -
ber called will be displayed and
dialed.

SoundStation2 User Guide - 10

Ringer Volume Adjustment
When the SoundStation2 is in Ready
state or on hook, press the Volume but-
tons to adjust the ringer volume.

Dial Tone and Volume Adjustment

When the SoundStation2 is off hook,
press the Volume buttons to adjust the
dial tone volume.

Speaker Volume Adjustment

During an active call, press the Volume
buttons to adjust the speaker volume.

Display Contrast
1. Press the Menu button and
choose Settings.
2. Cycle through the options using
the Scrolling buttons and
choose Contrast, and then press
the Select button .
3. Press the Scrolling buttons
or the + and - soft keys to adjust
the display contrast.
4. Press the SAVE
soft key or the
Select button to apply the
selected contrast setting.
► Press the Exit button to
cancel this change.

SoundStation2 User Guide - 11

Ring Type
1. Press the Menu button and ► Press the Exit button to
choose Settings. cancel this change.
2. Cycle through the options using
the Scrolling buttons and
choose Ringer Type, and then
press the Select button .
3. Sample the ring types by press-
ing the Scrolling buttons or
the
<— and —> soft keys.
4. Press the SAVE
soft key or Select
button to apply the se-
lected ringer setting.

Back Light
The SoundStation2’s display lights
up when any button on the keypad is
pressed, or on an incoming call.
To turn the back light on or off:
1. Press the Menu button and
choose Settings.
2. Cycle through the options using
the Scrolling buttons and
choose Back Light, and then press
the Select button .
► The current status of the back
light will be displayed.
3. Press the ONor OFF soft key or
cycle through OFF and ON by
pressing the Scrolling buttons
.
4. Press the SAVE soft key or Select
button to apply the selected
backlight setting or the Exit but-
ton to cancel this change.

SoundStation2 User Guide - 12

Language
SoundStation2 allows you to select your preferred
language for the phone to use when displaying infor-
mation.
To change the language setting:
1. Press the Menu button and
choose Settings.
2. Cycle through the options using
the Scrolling buttons and
choose Language, and then press
the Select button .
3. Cycle through the available lan-
guages by pressing the Scrolling
buttons or the <— and —>
soft keys.
4. Press the SAVE soft key or Select
button to apply the selected
language setting or the Exit button
to cancel this change.

SoundStation2 User Guide - 13

Special Audio Mode
This feature allows you to take advantage ► When a 2.5mm cable is plugged into
of the SoundStation2’s speaker and micro- this jack, the SoundStation2 screen will
phones. For example, if you were in a call show a message “Mobile Phone In”
on your mobile phone, you could connect on the display. This message will be
displayed regardless of whether a mobile
your mobile phone to the SoundStation2 phone is connected to the other end of
and use its speaker and microphones to the cable or whether a mobile phone call
continue your conversation and include is actually active or not. To clear this
everyone in the room in the conversation. message, unplug the 2.5mm cable.

► SoundStation2 may still be used to

► A 2.5 mm jack marked on make or receive regular phone calls at
any time, even with this cable plugged
the left side of the phone console
in.
is used to connect to audio devices
like mobile phones. • Incoming calls over the analog line
will ring as usual and the call may
answered by pressing the key.
► Cables and/or adaptors are not
included with SoundStation2 and • Outgoing calls may be initiated by
are available as optional accesories. pressing the key. Then enter the
digits of the number you wish to dial.

Note: It is not possible to bridge a

mobile phone call with another call that
is active on the analog phone line of the
SoundStation2.

Conferencing - using the button

If your telephone system supports multi-
party call conferencing, then you can
establish multi-party calls with your
SoundStation2.
►Check with your System Admin- ►Your System Administrator may
istrator to determine the number need to activate multi-party
of parties that can be conferenced conferencing features or provide
together. you with instructions specic to
your telephone system.

SoundStation2 User Guide - 14

Adding a call
1. While on an active call, press the OR
Conference button . The rst 1. Press the HOLD
soft key to place
call is automatically placed on the rst call on hold.
hold. 2. Press the Conference button
2. Dial the number you wish to call. and enter the number you wish to
You may use the Redial or Direct call. You may use the Redial or
Dial method. Direct Dial method.
3. Press the Conference button
or JOIN soft key to join the second
call. To drop the second call,
press the Conf key again.

Bridge Soft Key

You may program the telephone number of The SPEED
DIAL soft key will not
your preferred audio conferencing bridge or display when the bridge number
is congured.
service into the SoundStation2 so that it is
immediately available.

Programming the Bridge number

1. Press the Menu button ,
choose Bridge Setup using the
Scrolling buttons, and press
the Select button .
2. Choose Enter Phone Number and
press the Select button and
then enter the bridge number using
the dial pad. Enter any necessary
prex such as 9 and/or 1.
► If you make a mistake entering the
number, use the < DEL soft key to
correct the error.
3. Press the SAVE soft key orCANCEL

soft key if you wish to cancel the
procedure.

SoundStation2 User Guide - 15

Editing the Bridge soft key
1. Press the Menu button ,
choose Bridge Setup using the
Scrolling buttons , and press
the Select button .
2. Choose Edit Soft Key, press the
Select button and enter the
new soft key label using the dial
pad. The rst six characters will
display.
► If you make a mistake entering
the soft key label, use the <DEL
soft key to correct the error.
3. Press the SAVE soft key orCANCEL

soft key if you wish to cancel the
procedure.

Placing a call using the Bridge soft key

1. Press the BRIDGE soft key.
2. The programmed number is
automatically dialed and a call is
placed to your preferred bridge
vendor.

Phone Book
You can use the Phone Book to store a Selecting the PH
BOOK soft key displays
local directory of 25 contacts. You can the Phone Book list sorted by names.
add, edit, delete, dial, or search any This list may be sorted by Name,
contact in this list using just a few key Company, or Speed Dial.
strokes.

SoundStation2 User Guide - 16

Quick selection in a list:
Name or Company list: Press a numeric key Speed Dial list: Press a numeric key to
that corresponds with the letter that select the corresponding entry. For
the name or company name begins example, pressing 2 would select entry
with. For example, pressing 3 repeat- 02, and pressing 23 would select entry
edly will provide you with names that 23.
begin with D, E, F, and 3.

Adding an entry

1. Press the PH
BOOK soft key and

then the NEW soft key.
2. Enter information in the Name,
Ph# (telephone number includ-
ing any prexes, such as 9 and/or
1), and Co (company) eld using
the alphanumeric keys on the
dial pad. You can move between
elds using the Scrolling buttons
.
3. Press the SAVE soft key. You can
accept the next available speed
dial number assigned to your
new entry or you can choose
your own speed dial number by
using the Scrolling buttons
or the dial pad.
4. Press the OK soft key to save
or the BACK soft key to edit the
phone book entry.

SoundStation2 User Guide - 17

Editing an entry
1. Choose the entry you wish to edit
and press the Select button .
2. Press the CHANGE soft key. Using
the Scrolling buttons , select
the eld you wish to edit.
3. Using the alphanumeric keys on
the dial pad, make changes.
4. Press the SAVE soft key. You can
accept the current speed dial
number assigned to the entry or
you can choose another speed dial
number by using the Scrolling
buttons or the dial pad.
5. Press the OK soft key to save or
the BACK soft key to edit the phone
book entry.

Deleting an entry
1. Choose the entry you wish to
delete and press the Select button
.
2. Press the REMOVE
soft key. Press
the OK soft key to remove or
the CANCEL soft key to leave the
menu without removing.

View System Information

This feature displays the following information about the SoundStation2:
Location and Number and System Information.

Location and Number System Information

1. Press the Menu button and 1. Press the Menu button and
choose This Phone. choose This Phone.
2. Cycle through the options using 2. Cycle through the options using
the Scrolling buttons and the Scrolling buttons and
choose Location and Number, choose System Information,
and then press the Select button and then press the Select button
. .

SoundStation2 User Guide - 18

Auxiliary Audio Port
SoundStation2 offers an auxiliary audio port that allows
for external devices to connect to the conference phone.
A typical example is to record conference call audio by
connecting an external recording device.

1. Connect an external recording

device, such as a cassette tape re-
corder, via the auxiliary jack on the
interface module. The auxiliary
jack is marked .
2. Press the Menu button and
choose Settings.
3. Choose Aux Audio and press
the Select button . Cycle
through the options using the
Scrolling button .
Press the SAVE soft key or Select
button to save the setting.

The setting for auxiliary audio needs to

match the kind of device that is being Audio cable
connected to the phone. (RCA cable)
► Wireless Mic = audio will be re-
ceived from a wireless microphone
device.
► Record Out = all audio will be sent
to an audio recording device.
► Ext Speaker = audio will be sent to
a connected external speaker.

SoundStation2 User Guide - 19

 Troubleshooting
No Dial Tone

The telephone cable must be plugged into an analog

telephone jack. If the dial tone is not heard, verify the
following:
► Check that the console is opera- ► Check that the telephone cable
tional. from the interface module is
connected to an analog telephone
(POTS) line.

Does Not Ring

Check that the ringer is not turned off. ► If the volume is turned all the
See “Ring Type”, page 12. way down, increase the volume
with the Volume buttons.

Flickering LCD
If your screen appears to icker, it building. Move the SoundStation2™
may be because you are using a cer- away from the lights or replace the
tain type of orescent lighting in your orescent bulbs.

Keypad Input Doesn’t Register

This could happen if you enter infor- Some buttons may not be recognized
mation too quickly. Press the alphanu- if you press them too quickly.
meric buttons slowly.

Muffled or “in a well” Reception

This is caused by highly reverberant rooms and people

speaking too far from the microphone.
Speak closer to the console so that the ► Add more sound absorbency to
microphones pick up your speech more the room.
accurately.

SoundStation2 User Guide - 20

Short Silences, Echoes, or Clipped Speech
► Do not move the SoundStation2 to enable SoundStation2 to adapt
console while it is in use. to its environment.
► Keep your hands away from the ► The other parties may be using
console during calls. non-Polycom equipment which
► To avoid excessive noise around may cause audio performance
SoundStation2, keep papers, issues.
cups, and other noise-producers ► Try calling again; a different line
away from the console. may provide a better connection.
► At the beginning of each call,
let someone at each location
speak in turn for a few moments

Physical Damage

► If physical damage is severe ► Do not reconnect to the telephone

enough that the internal parts network until the SoundStation2
become visible, disconnect the has been repaired.
SoundStation2 immediately.

For Best Performance

Your SoundStation2 performs optimally when you fol-
low these guidelines:

► Position the SoundStation2 in the ► Speak at a normal conversa-

center of the conference table or tion level, and direct your voice
desk. towards the SoundStation2, or
► Do not move the SoundStation2 towards the extended microphone.
during a call. ► Unplug all cords before cleaning
► Do not shufe papers near the the SoundStation2. Do not use
SoundStation2. liquid cleaners or aerosol clean-
►Position extended microphones 7’ ers. Use a damp, soft cloth for
from the SoundStation2 console. cleaning.

SoundStation2 User Guide - 21

LCD Messages
The following messages are displayed on the LCD.

LCD Message What it means: What you will see:

Ready Phone is in idle state and ready to make calls. Idle screen.
Call Ended The call has been dropped. “Call Ended” with elapsed time
indicated.
Mobile Phone In A mobile phone is plugged in to the mobile phone “Mobile Phone In”
jack OR a mobile phone call has been initiated.
Enter Number Enter the number you wish to dial. Digits of the number you are dialing.

SoundStation2 User Guide - 22

Administrator Guide

SoundStation2 Administrator Guide - 23

 Administrative Setup - Overview
The Administrative Setup menu consists of the following options. The Admin-
istrative Setup menu can be passcode protected by setting an optional passcode.
Subsequent access to this menu will require passcode entry.

Location:
1 Location Name Enter a name for the SoundStation2’s location, such
as “Conference Room B”.
2 This Phone # Enter the SoundStation2’s telephone number.
Phone System:
1 Caller ID Congure Caller ID.
2 Flash Timing Set the ash delay to 75, 100, 300, or 600 millisec-
onds.
Passcode:
1 Set an optional passcode. (Default: no passcode is set.)
Diagnostics:
1 Mic Test View the sample level received by each microphone.
2 Console Speaker Select acoustic test signals to drive through the
Test SoundStation2’s speakers.
3 Restore Defaults Reset all custom settings and data entries. Restores
original default settings.

SoundStation2 Administrator Guide - 24

 Passcode
When you select Passcode from the Admin Setup menu,
the screen will display whether or not a passcode is cur-
rently assigned.
Assign a passcode:

1. Press the Menu button ,

choose Admin Setup using the
Scrolling buttons , and press
the Select button . Choose
Passcode using the Scrolling but-
tons , and press the Select
button .
2. Press the ASSIGN soft key and enter
a three-digit password. If you
make an error, press the
<DEL soft
key to erase the error.
3. Press the SAVE soft key. You may
press the CANCEL soft key or the
Exit button if you choose not
to save the passcode.
►Record the passcode. If the passcode is forgotten,
contact Polycom Support at www.polycom.com/support
and click on “How to Contact Support and Service” for
your local support contact information.

Remove a passcode:
Removing the passcode removes the requirement for an
access passcode for the Admin Setup menu.
1. From the Admin Setup menu,
choose Passcode using the Scrolling
buttons and press the Select but-
ton .
2. Press the REMOVE soft key, enter
the current passcode, and press the
ENTER soft key. If you decide not to
remove the password, press the CAN-
CEL soft key or the Exit button .
►If you enter an incorrect pass-
word, you will be notied to try
INCORRECT PASSCODE
again.
►If you make an error, press the

<DEL soft key to erase the error.

SoundStation2 Administrator Guide - 25

Change the passcode:
1. From the Admin Setup menu, choose
Passcode using the Scrolling buttons
and press the Select button
.
2. Press the CHANGE soft key, enter the
current passcode, and press the ENTER
soft key. If you decide not to change
the password, press the CANCELsoft
key or the Exit button .
►If you enter an incorrect password,
you will be notied to try again.
►If you make an error, press the

<DEL soft key to erase the error.
3. You will be prompted to enter a new
passcode. Enter a new passcode and
press the SAVE soft key. You may
press the CANCEL soft key or the Exit
button if you choose not to
save the passcode.
► Record the passcode. If the passcode is forgotten,
contact Polycom Support at www.polycom.com/
support and click on “How to Contact Support and
Service” for your local support contact informa-
tion.

Location Information
You can assign a location, such as “Conference Room B” and
the telephone number associated with your SoundStation2.
Assigning a location name:

1. Press the Menu button ,

choose Admin Setup and press
the Select button , enter
passcode (if required) and press
the ENTER soft key. Choose Loca-
tion using the Scrolling buttons
, and press the Select button
.

SoundStation2 Administrator Guide - 26

 2. Choose Location Name using the
Scrolling buttons , and press
the Select button . Enter a
location name using the dial pad.
This name will be displayed when
“Location Name and Number”
submenu of “This Phone” menu is
selected from the main menu.
►If you make an error, press the

<DEL soft key to erase the error.
3. Press the SAVE soft key or the
Select button to save your
entry. You may press the Exit but-
ton to cancel your entry.
Assigning a telephone number:
1. Press the Menu button ,
choose Admin Setup and press the
Select button , enter passcode
(if required) and press the ENTER
soft key. Choose Location using
the Scrolling buttons , and
press the Select button .
2. Choose This Phone # using the
Scrolling buttons , and press
the Select button . Enter the
SoundStation2’s telephone num-
ber.
►If you make an error, press the

<DEL soft key to erase the error.
3. Press the SAVE soft key or the
Select button to save your
entry. You may press the Exit but-
ton to cancel your entry.

SoundStation2 Administrator Guide - 27

 Phone System
Caller ID*
You can congure Caller ID according to the specica-
tions and standards that pertain to the phone line you
are connecting to. Standards may differ from country
to country. Please refer to Appendix A for additional
information.
1. Press the Menu button ,
choose Admin Setup and press the
Select button , enter passcode
(if required) and press the ENTERsoft
key. Choose Phone System using
the Scrolling buttons , and press
the Select button .
2. Choose CallerID from the available
options and press the Select button
.
3. Use the <- and -> soft keys to step
through the available Caller ID op- *Caller ID is a subscription
service. Check with your local
tions. telephone service provider to de-
4. Press the SAVE soft key or the Select termine if this service is available
button to save your entry. in your area.
You may press the Exit button
to cancel your entry.

Flash Timing

You can adjust the timing of the Flash delay to 75, 100,
300, or 600 milliseconds.
1. Press the Menu button , 4. Press the SAVE soft key to save
choose Admin Setup and press changes. You may press the
the Select button , enter the Exit button to cancel
passcode (if required) and press the your selection.
ENTER soft key. Choose Flash Tim-
ing using the Scrolling buttons ,
and press the Select button .
2. Choose Flash Timing from the
available options and press the
Select button .
3. Use the <- and -> soft keys to step
through the available Flash Timing
options.

SoundStation2 Administrator Guide - 28

 Diagnostics
Mic (Microphone) Test If a testing microphone’s meter indicates
that it is receiving an atypically low or
You may test the SoundStation2’s micro-
high sample, despite appropriately con-
phones to ensure that they are working trolled input, contact Polycom Technical
optimally. Support.

1. Press the Menu button , 3. Choose any microphone using

choose Admin Setup and press the Scrolling buttons , and
the Select button , enter press the Select button .
passcode (if required) and press ►The testing microphone’s LED
the ENTER soft key. Choose will glow red.
Diagnostics using the Scroll- ►The testing microphone will
ing buttons , and press the begin sampling at a 1 Hertz rate,
Select button . 50% duty cycle.
2. Choose Mic Test using the ►The display will show a meter
Scrolling buttons , and press that modulates according to the
the Select button . The relative sample received by the
microphones are numbered ac- testing microphone.
MIC 1
cording to the diagram.

MIC 4 MIC 5

MIC 2 MIC 3

Console SPKR (Speaker) Test

You can select an acoustic test signal to drive through
the SoundStation2’s speaker for speaker testing and to
sample the room acoustics.
1. Press the Menu button , ►Sine Sweep is a test signal
choose Admin Setup and press the consisting of a 100 Hertz to
Select button , enter passcode 3,500 Hertz sine wave whose
(if required) and press the ENTER frequency is swept according to
soft key. Choose Diagnostics using a linear progression of fre-
the Scrolling buttons , and press quency as a function of time, or
the Select button . (t)=A*sin(kt).
2. Choose Console Speaker Test ►One kiloHertz Tone is a con-
using the Scrolling buttons stant tone generated at exactly
and press the Select button . 1,000 Hertz.
Choose the desired signal using the
Scrolling buttons

SoundStation2 Administrator Guide - 29

 ►White Noise is a signal 3. Press the Select button to acti-
whose energy is distributed vate the signal.
uniformly among all frequen-
cies within a band of interest,
which for the SoundStation2
is approximately from 300 to
3,400 Hertz.

Restore Defaults
Restoring the defaults will irretrievably remove all
settings and data that have been entered since the
SoundStation2 was rst installed.

1. Press the Menu button , ►Phone Book entries and Speed

choose Admin Setup and press Dial numbers are not lost when
the Select button , enter restoring all defaults.
passcode (if required) and press
the ENTER soft key. Choose
Diagnostics using the Scroll-
ing buttons , and press the
Select button .
2. Choose Restore Defaults using
the Scrolling buttons , and
press the Select button .
Press the OK soft key if you wish
to restore defaults or the CANCEL
soft key or the Exit button
to return to the Diagnostics
submenu.

SoundStation2 Administrator Guide - 30

Specifications and
Warranty Information
 Limited Warranty and Limitation of Liability
Limited Warranty
Polycom warrants to the end user (“Cus- replaced item will be shipped to Customer,
tomer”) that this product will be free from at Polycom’s expense, not later than thirty
defects in workmanship and materials, (30) days after Polycom receives the
under normal use and service, for one year defective product, and Polycom will retain
from the date of purchase from Polycom or risk of loss or damage until the item is
its authorized reseller. delivered to Customer.
Polycom’s sole obligation under this LIMITATION OF LIABILITY. TO THE
express warranty shall be, at Polycom’s FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
option and expense, to repair the defec- AND ITS SUPPLIERS ANY LIABILITY,
tive product or part, deliver to Customer WHETHER BASED IN CONTRACT OR
an equivalent product or part to replace TORT (INCLUDING NEGLIGENCE),
the defective item, or if neither of the two FOR INCIDENTAL, CONSEQUENTIAL,
foregoing options is reasonably available, INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR
Polycom may, in its sole discretion, refund LOSS OF REVENUE OR PROFITS,
to Customer the purchase price paid for LOSS OF BUSINESS, LOSS OF INFOR-
the defective product. All products that MATION OR DATA, OR OTHER FI -
are replaced will become the property of NANCIAL LOSS ARISING OUT OF OR
Polycom. Replacement products or parts IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE,
may be new or reconditioned. Polycom USE, PERFORMANCE, FAILURE, OR
warrants any replaced or repaired product INTERRUPTION OF ITS PRODUCTS,
or part for ninety (90) days from shipment, EVEN IF POLYCOM OR ITS AUTHO -
or the remainder of the initial warranty RIZED RESELLER HAS BEEN AD-
period, whichever is longer. VISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABIL-
Products returned to Polycom must be ITY TO REPAIR, REPLACEMENT, OR
sent prepaid and packaged appropriately REFUND OF THE PURCHASE PRICE
for safe shipment, and it is recommended PAID, AT POLYCOM’S OPTION. THIS
that they be insured or sent by a method DISCLAIMER OF LIABILITY FOR
that provides for tracking of the package. DAMAGES WILL NOT BE AFFECTED
Responsibility for loss or damage does not IF ANY REMEDY PROVIDED HEREIN
SHALL FAIL OF ITS ESSENTIAL
transfer to Polycom until the returned item PURPOSE.
is received by Polycom. The repaired or

Exclusions
Polycom will not be liable under this ►Unauthorized use of common car-
limited warranty if its testing and rier communication services accessed
examination disclose that the alleged through the product;
defect or malfunction in the product ►Abuse, misuse, negligent acts or
does not exist or results from: omissions of Customer and persons
►Failure to follow Polycom’s instal- under Customer’s control; or
lation, operation, or maintenance ►Acts of third parties, acts of God,
instructions; accident, re, lightning, power surges
►Unauthorized product repair, mod- or outages, or other hazards.
ification or alteration;

SoundStation2 Administrator Guide - 32

WARRANTY EXCLUSIVE. IF LAW, STATUTORY OR OTHER-
A POLYCOM PRODUCT DOES WISE, INCLUDING WARRAN-
NOT OPERATE AS WARRANTED TIES, TERMS OR CONDITIONS
ABOVE, CUSTOMER’S SOLE OF MERCHANTABILITY, FITNESS
REMEDY FOR BREACH OF THAT FOR A PARTICULAR PURPOSE,
WARRANTY SHALL BE REPAIR, SATISFACTORY QUALITY, COR-
REPLACEMENT, OR REFUND OF RESPONDENCE WITH DESCRIP-
THE PURCHASE PRICES PAID, TION, AND NON-INFRINGEMENT,
AT POLYCOM’S OPTION. TO ALL OF WHICH ARE EXPRESSLY
THE FULL EXTENT ALLOWED DISCLAIMED. POLYCOM NEI-
BY LAW, THE FOREGOING THER ASSUMES NOR AUTHO-
WARRANTIES AND REMEDIES RIZES ANY OTHER PERSON TO
ARE EXCLUSIVE AND ARE IN ASSUME FOR IT ANY OTHER
LIEU OF ALL OTHER WARRAN- LIABILITY IN CONNECTION
TIES, TERMS OR CONDITIONS, WITH THE SALE, INSTALLATION,
EXPRESS OR IMPLIED, EITHER MAINTENANCE OR USE OF ITS
IN FACT OR BY OPERATION OF PRODUCTS.
Service Agreements
If you purchased your product from a assistance or information on service
Polycom Authorized Reseller, contact programs, please visit Polycom’s web-
the Authorized Reseller for informa- site at www.polycom.com and select
tion about service agreements appli- the Support menu.
cable to your product. For technical

Disclaimer
Some countries, states, or provinces do in their application to you. When the
not allow the exclusion or limitation of implied warranties are not allowed to
implied warranties or the limitation of be excluded in their entirety, they will
incidental or consequential damages be limited to the duration of the appli-
for certain products supplied to con- cable written warranty. This warranty
sumers, or the limitation of liability gives you specic legal rights which
for personal injury, so the above limi- may very depending on local law.
tations and exclusions may be limited

Governing Laws
This Limited Warranty and Limitation tion on Contracts for the International
of Liability shall be governed by the Sale of Goods is hereby excluded in
laws of the State of California, USA, its entirety from application to this
and by the laws of the United States, Limited Warranty and Limitation of
excluding their conicts of laws prin- Liability.
ciples. The United Nations Conven-

SoundStation2 Administrator Guide - 33

 FCC Rules
This device complies with part 15 of the occur in a particular installation. If this
FCC Rules. Operation is subject to the equipment does cause harmful interference
following two conditions: to radio or television reception, which can
be determined by turning the equipment
(1) This device may not cause harmful
off and on, the user is encouraged to try to
interference, and
correct the interference by one or more of
(2) This device must accept any inter- the following measures:
ference received, including interfer-
ence that may cause undesired ▼ Reorient or relocate the receiving
operation. antenna.
NOTE: This equipment has been tested ▼ Increase the separation between the
and found to comply with the limits for equipment and receiver.
a Class B digital device, pursuant to ▼ Connect the equipment into an outlet
part 15 of the FCC Rules. These limits on a circuit different from that to
are designed to provide reasonable which the receiver is connected.
protection against harmful interference in ▼ Consult the dealer or an experienced
a residential installation. This equipment radio/TV technician for help.
generates, uses and can radiate radio In accordance with part 15 of the FCC
frequency energy and, if not installed and rules, the user is cautioned that any
used in accordance with the instructions, changes or modifications not expressly
may cause harmful interference to radio approved by Polycom Inc. could void the
communications. However, there is
user’s authority to operate the equipment.
no guarantee that interference will not

Canadian Department of Communications Notice

This Class [B] digital apparatus complies Cet appareil numérique de la classe [B]
with Canadian ICES-003. est conforme à la norme N M B-003 du
Canada.

US Telephone Company Requirements

This equipment complies with part 68 Notes:
of the FCC Rules. Please refer to the ▼ This registered equipment may not be
labeling on equipment for the following used with party lines or coin lines.
information: ▼ If trouble is experienced, the cus-
▼ Registration Number tomer shall disconnect the registered
▼ Ringer Equivalence equipment from the telephone line to
▼ Grantee’s Name determine if the registered equip-
▼ Model Number ment is malfunctioning and that if the
▼ Serial Number and/or Date of Manu- registered equipment is malfunction-
facture ing, the use of such equipment shall
▼ Country of Origin be discontinued until the problem has
If requested this information must be been corrected.
provided to the telephone company ▼ If, in the unlikely event that this
equipment causes harm to the net-
work, the telephone company will

SoundStation2 Administrator Guide - 34

 notify you in advance that temporary ▼ The telephone company may make
discontinuance of service may be re- changes to its facilities, equipment,
quired. However if advance notice is operations or procedures that could
not practical, the telephone company affect the operation of the equipment.
will notify you as soon as possible. If this happens, the telephone compa-
Also, you will be advised of your ny will provide advance notice so you
right to file a complaint with the FCC can make the necessary modifications
if you believe it necessary. to maintain uninterrupted service.

Ring Equivalency Number (REN)

The REN is used to determine the quantity call. Typically the sum of RENs should
of devices that may be connected to the not exceed five (5.0). To be certain of the
telephone line. Excessive RENs on the number of devices that may be connected
telephone line may result in the devices to a line (as determined by the total RENs)
not ringing in response to an incoming contact the local telephone company.

Automatic Dialing
WHEN PROGRAMMING EMERGENCY for the call.
NUMBERS AND/OR MAKING TEST 2. Perform such activities in the off-
CALLS TO EMERGENCY NUMBERS: peak hours, such as early morning
or late evening.
1. Remain on the line and briefly
explain to the dispatcher the reason

Telephone Company Connector

A FCC compliant telephone cord and or premises wiring using a compatible
modular plug is provided with this modular jack that is Part 68 complaint.
equipment. This equipment is designed See the rest of these installation
to be connected to the telephone network instructions for details.

Canadian Telephone Company Requirements

NOTICE: The Industry Canada label equipment must also be installed using
identifies certified equipment. This an acceptable method of connection. The
certification means that the equipment customer should be aware that compliance
meets telecommunications protective, with the above conditions may not
operational and safety requirements as prevent degradation of service in some
prescribed in the appropriate Terminal situations. Repairs to certified equipment
Equipment Technical Requirements should be coordinated by a representative
document(s). The Department does not designated by the supplier. Any repairs
guarantee the equipment will operate to the or alterations made by the user to this
user’s satisfaction. equipment, or equipment malfunctions,
may give the telecommunications company
Before installing this equipment, users
cause to request the user to disconnect the
should ensure that it is permissible to be
equipment.
connected to the facilities of the local
telecommunications company. The Users should ensure for their own

SoundStation2 Administrator Guide - 35

protection that the electrical ground terminal device provides an indication
connections of the power utility, telephone of the maximum number of terminals
lines and internal metallic water pipe allowed to be connected to a telephone
system, if present, are connected together. interface. The termination on an interface
This precaution may be particularly may consist of any combination of devices
important in rural areas. subject only to the requirement that the
sum of the Ringer Equivalence Numbers of
Caution: Users should not attempt to make
all the devices does not exceed 5.’’
such connections themselves, but should
contact the appropriate electric inspection The term “IC:” before the certification/
authority, or electrician, as appropriate.’’ registration number dignifies only that the
Industry Canada technical specifications
“NOTICE: The Ringer Equivalence
Number (REN) assigned to each relevant were met.

Exhibit J - Customer Information

This equipment complies with Part 68 a product identier in the format US:
of the FCC rules and the requirements 2HWTF09BSOUNDS2. If requested, this
adopted by the ACTA. On the exterior number must be provided to the telephone
of the cabinet of this equipment is a label company.
that contains, among other information,

• FCC Registration Number: US: 2HWTF09BSOUNDS2

• Ringer Equivalence Number (REN): 0.9B
• Facility Interface Code (FIC): 02LS2
• Service Order Code (SOC): 6.0Y
• USOC Jack Type: RJ11C

A FCC compliant telephone cord and advance that temporary discontinuance of

modular plug is provided with this service may be required. But if advance
equipment. This equipment is designed notice isn’t practical, the telephone
to be connected to the telephone network company will notify the customer as soon
or premises wiring using a compatible as possible. Also, you will be advised of
modular jack that is Part 68 compliant. your right to file a complaint with the FCC
See Installation Instructions for details. if you believe it is necessary.
The REN is used to determine the quantity The telephone company may make
of devices that may be connected to the changes to its facilities, equipment,
telephone line. Excessive RENs on the operations or procedures that could affect
telephone line may result in the devices the operation of the equipment. If this
not ringing in response to an incoming happens, the telephone company will
call. Typically, the sum of RENs should provide advance notice so you can make
not exceed five (5.0). To be certain of the the necessary modifications to maintain
number of devices that may be connected uninterrupted service.
to a line (as determined by the total RENs) If trouble is experienced with this
contact the local telephone company.
equipment SoundStation2, for repair or
If this equipment SoundStation2 causes warranty information, please contact
harm to the telephone network, the Polycom Inc.: 1-888-248-4143; 1-
telephone company will notify you in 408-474-2067 Option 1; 6001 America

SoundStation2 Administrator Guide - 36

Center Drive, San Jose, CA 95164, Connection to party line service is
USA; or http://www.polycom.com. If subject to state tariffs. (Contact the state
the equipment is causing harm to the public utility commission, public service
telephone network, the telephone company commission or corporate commission for
may request that you disconnect the information.)
equipment until the problem is resolved.
Portions of the software contained in this prod-
uct are Copyright © 1995 - 2003, SPIRIT.

CE Mark R & TTE Directive (EU Only)

This SoundStation2 has been marked with Vaatimustenmukaisuusvakuutus

the CE mark. This mark indicates compli- Polycom Ltd. vakuuttaa täten, että
ance with EEC Directives 1999/5/EC. A SoundStation2 on direktiivin 1999/5/EC
full copy of the Declaration of Conformity
keskeisten vaatimusten ja sen muiden tätä
can be obtained from Polycom Ltd., 270
Bath Road, Slough, Berkshire, SL1 4DX, koskevien säännösten mukainen.
UK. Déclaration de Conformité

Declaration of Conformity Par la présente, Polycom Ltd, declare

que ce SoundStation2 est conforme aux
Hereby, Polycom Ltd. declares that this
conditions essentielles et à toute autre
SoundStation2 is in compliance with the
modalité pertinente de la Directive 1999/
essential requirements and other relevant
5/CE.
provisions of Directive 1999/5/EC.
Dichiarazione di Conformità
Konformitetserklæring
Hermed erklærer Polycom Ltd., Con la presente Polycom Ltd. dichiara
at indestå SoundStation2 er I che il SoundStation2 soddisfa i req-
overensstemmelse med de grundlæggende uisiti essenziali e le altre disposizioni
krav og de relevante punkter I direktiv pertinenti della directtiva 1999/5/CE.
1999/5/EF. Verklaring Van Overeenstemming
Konformitätserklärung Hierbij verklaart Polycom Ltd. dat
Hiermit erklärt Polycom Ltd., dass diens SoundStation2 voldoet aan de
SoundStation2 die grundlegenden basisvereisten en andere relevante
Anforderungen und sonstige maßgebliche voorwaarden van EG-rightlijn 1999/5/EG.
Bestimmungen der Richtlinie 1999/5/EG Declaração de Conformidade
erfüllt.
Attravés da presente, a Polycom Ltd.
declara que este SoundStation2 se encontra
em conformidade com os requisitos
essenciais e outras desposições relevantes
da Directiva 1999/5/CE.
Declaración de Conformidad
Por la presente declaración, Polycom Ltd.
declara que este SoundStation2 cumple

SoundStation2 Administrator Guide - 37

los requisitos esenciales y otras cláusulas
importantes de la directiva 1999/5/CE.
Överensstämmelseförklaring
Polycom Ltd. förklarar harmed att denna
SoundStation2 överensstämmer med de
väsentliga kraven och övriga relevanta
stadganden i direktiv 1999/5/EG.

Other Important Notices

Mains Powered POTs Voice Telephony Without

Emergency 000 Dialing.

WARNING
This equipment will be inoperable
when main power fails.

VCCI Class B (Japan Only)

RRL Statement (Korea Only)

Serial Number

SoundStation2 Administrator Guide - 38

Certificação e Homologação no Brasil

Produto: Telefone de assinante

Categoria: I
Modelo: SoundStation 2
Este produto está em conformidade com os requisitos
técnicos pertinentes contidos nos seguintes documentos
normativos:
a) Anexo a Resolução N° 473
b) Anexo a Resolução N° 529
c) Anexo a Resolução N° 442
Consultas:
ANATEL: www.anatel.gov.br
IBRACE: www.ibrace.org.br
POLYCOM
Modelo: SoundStation2

Selo de identifacaçao
0378 - 05 - 2609

Appendix A: Caller ID

SoundStation2 needs to be congured If you need further information, please

to match the Caller ID standard that is consult with your telephone service
in use in your country. The following provider.
table is a guideline for choosing the
correct setting.

Country: Caller ID Standard:

USA, Hong Kong, Singapore, Canada Bellcore
Austria, Belgium, France, Germany, ETSI
Luxemburg, Norway, Poland, Spain, Czech
Republic, Slovenia, Switzerland, Taiwan,
Turkey, South Africa, Italy
United Kingdom British Telecom
China, Denmark, Finland, Greece, DTMF
Netherlands, Portugal, Sweden, Uraguay,
Brazil

SoundStation2 Administrator Guide - 39

 Technical Support
http://support.polycom.com

Polycom WW Headquarters:

Polycom, Inc. Corporate Headquarters

6001 America Center Drive
San Jose, CA 95164
USA

The latest revision of this document is available at

http://support.polycom.com/voice

© 2012 Polycom, Inc. All rights reserved. Polycom®, the Polycom logo and the names and marks associated with Polycom's
products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written
permission of Polycom.

1725-16755-001 Rev. D
(Re-order Part # 2151-16700-001)