1. How is the process when your TMME back with out of calibration status?

What is your plan to avoid many notifications to customer when we find NC of our
TMME?
Answer: For the first time, we segregate the TMME with out of calibration status to prevent
any unintended use and apply the sticker “DO NOT USE”. Then we trace all the job
that using this TMME. After that we notify the customer that the TMME which used
is out of Calibration
To avoid many notifications to the customer we verify the TMME which out of
calibration status, does it still satisfy to the tolerance of the job that we had done.

2. What will you do to product that finished earlier to the target date? Let’s say 3 days earlier?
Answer: We will notify Marketing Manager that the product has been finished. So they can
notify to customer. If they plan to collect their product on the target date, we keep
their product safe to prevent deterioration

3. What kind of equipment need to be maintained in your facility? How to maintain? For
example Lathe machine?

Answer: The kind of equipment need to be maintained in our facility are equipment that
operated to work on product mainly. For the first, Technical Manager should
prepare a Maintenance Plan Monthly

 Description of Machineries to be maintained

 The plan date of maintenance
 Specific item planned to be maintained
 Frequency of preventive Maintenance

Maintenance personnel is responsible to Technical Manager for maintenance and

repairs to all machineries that operated to work on product

The operators (Machinist & Welder) responsible to maintain their machines, any
perceived irregularities in the machineries should be reported to the maintenance
section

Maintenance personnel should conduct the maintenance refer to the Maintenance

Plan. They should note and report on some critical part that easily worn out need to
be replaced regularly to Technical Manger as spare parts in case needed to avoid
unnecessary down for parts

A checklist can be used as a guide to conduct preventive maintenance. The

summary of maintenance process conducted by Maintenance Personnel should be
recorded on History Card as a reference to trace the historical of the machine and
detail on specific maintenance may be provided to

For Lathe Machine we do 4 kind of preventive maintenance. Daily, 3 months, 6

months and annually. On daily check, we check

 3R
 Gear Box Oil Machine
  Feeding Gear to Lead Screw,
 V belt,
 Air Hose,
 RPM Display,
 Control Panel/Buttons,
 Bed Oil Machine,
 Spray Gun Air Hose,
 Automatic Handle Z Axis,
 Lead Screw, Screw Handle
 Rapid Motor Taper
 Lamp
 Control Panel/Switch
 ButtonsAutomatic X Axis Handle
 Turret Changer HandleManual X Axis Handle

For 3 Months check:

 Headstock Assy
o Check gearbox
o Check bearing
o Check electric motor
o Check V-belt motor
o Check V-Pulley
o Check electrical cable
o Check air hose
o Check control valve
 Chuck Assy
o Check bearing
 Bed Assy
o Check table surface flatness
o Check lead screw
o Check lead screw bronze
o Check lead screw bearing
o Check feed rod
o Check feed rod bearing
 Carriage Assy
o Check carriage screw
o Check carriage bronze screw
o Check bearing
 Tailstock Assy
o Check shaft screw
o Check lever
o Check bearing
o Check gear
  Steady Rest Assy
o Check shaft
o Check bearing
o Check screw
 Taper Turning Assy
o Check shaft
o Check bearing
o Check cylinder

For 6 Months Check:

 Headstock Assy
o Change gearbox oil
 Bed Assy
o Check water coolant
o Check long rack gear

For Annually Check

 Headstock Assy
o Change hydraulic oil
o Change V-belt motor
o Check inverter speed
 Bed Assy
o *Check lead screw
o *Check lead screw bronze
 Carriage Assy
o *Check lead screw
o *Check bronze screw
 Taper Turning
o *Check taper plate

*Change Parts if Needed

4. How can a nonconformance be detected by customer? How to avoid this to happen in your
facility?
Answer: A nonconformance can be detected by customer if we don’t work correctly. For
example if we are not checking the connection correctly then when the costumer
used it the connection are not fit. To avoid this happen we shall do everything
correctly start from ensuring the customer requirements, then the usage of TMME
to measure the product. Ensure that we have a competent operators to fulfil
customer requirement. Using the most update spec as a reference furthermore
always ensure that we take care the customer product start from the product come
to our facility till it send to the customer

5. Case Study:
Your customer gives a complaint to your marketing staff.
 Found the stamp in wrong location, Besmindo stamped their unique code in shoulder which
should be in counter bore. Contract order review did not say anything about stamp in
shoulder.
Please explain your facility moves from the first time get the Customer Complaint until the
case closed, don’t forget to provide the document/record/form needed!
Answer: We should apology to the customer for the misunderstanding, actually we should
ask about their procedures first to ensure that their procedures are similar with ours
or not. For this case it clearly our mistake when we are not asking about their
procedures first and consider their procedures are same with ours. Therefore, we
should consider The wrong location of stamping in the customer product is clearly
our false and we shall repair it by removing the stamp using hand grinder and re-
stamp it back on the counterbore. We could send a person to do re-stamp again on
the customer location.

6. What are the steps when there is a change to Quality Management System?
Answer:
a. First, fill out the MOC Report. In this report shall include
i. Check list on Changes in quality management system, including changes
resulting from corrective and preventive actions.
ii. Description of change
iii. Risk Associated with the change
iv. Action originated by the change
v. Implementation
vi. Verification for effectiveness of MOC
vii. Issued Risk Assessment
viii. Make amendments status
ix. Make Acknowledgement
x. Competency Test
b. After the new QMS issued the obsolete QMS shall be properly removed from any
location, or otherwise identified to ensure against unintended use if they are retained
for minimum 5 years for any purpose

7. Why are Customer Satisfaction and Internal Audit chosen as Monitoring, measuring, and
improving for Quality Management System?

Answer: Customer satisfaction is chosen as Monitoring, measuring, and improving for Quality
Management System because Customer Satisfaction can be used to measure and
analyze customer expectation and satisfaction related to Besmindo performance
such as communication, quality, delivery and safety. Furthermore, Customer
Satisfaction can be input toward management for improvement. Internal Audit is
used to verify that the QMS has effectively implemented and maintained, and to
conforms to the requirements of API Specification Q1. If the QMS processes could
not achieve the planned result, corrective and preventive action shall be taken.
From this corrective and preventive action shall be used for improvement

8. Please explain the steps to conduct analysis of data

 Answer: Analysis data is used to describe implementation for determining, collecting and
analyze appropriate data to demonstrate the suitability and effectiveness of the
Quality Management System

Statistical Technique is used to analyze data generated as a result of monitoring

and measurement and from other relevant sources

The analysis shall include data generated from monitoring and measurement,
Internal Audits, Management Reviews and others relevant sources

The data analysis output shall provide information relating to:

 Customer satisfaction and/or dissatisfaction

 Conformity to product requirements
 Nonconformities and product failures identified after delivery or use,
provided the product ot documented evidence is available to facilitate the
determination of the cause
 Characteristic and trends trend of processes and products including
opportunities for preventive action
 Supplier performance
 Quality objective

9. Please explain correction, corrective action, and preventive action! How to implement them?

Answer:
 Correction is an Action to eliminate nonconformities to fulfill the requirement or the
standard.
 Corrective Action is an Action to eliminate the cause of nonconformities in order to
prevent recurrence
 Preventive Action is an Action to eliminate the cause of potential nonconformities
in order to prevent recurrence

When potential nonconformity/ nonconformity condition is detected, QA Manager or

Operations Director/Manager shall issue Nonconformance Report. The
Nonconformance Report contents of description of potential nonconformity
/nonconformity, date issued, relevant affected department, reference for the
nonconformity and issuer.

When the personal receive the potential nonconformity/ nonconformity or field

nonconformity report from issuer, he/she shall review the potential nonconformity /
nonconformity or field nonconformity report according to below requirement:

a. Understand the reference such as required API Specification, Besmindo

requirement or customer requirement which state on the report.

b. Check the detail of nonconformity, include if there are attachment such as

photos, email, document, etc.

c. Understand the nonconformity against the required API Specification, Besmindo

Requirement or Customer Requirement.
d. Determine and implementing the Correction immediately to eliminate the
nonconformity.
 Once the Nonconformance Report is reviewed and accepted and acknowledged by
receiver, the pertinent Department Head shall review, investigate and determine the
root cause by using 5 Whys method as per clause 7.0 in this procedure. He/she
should initiate corrective action to eliminate the root cause and evaluate the needs
for Corrective/ Preventive Actions by reviewing the similar Nonconformity within
certain period. Response times for the submission of corrective action shall be
identified on Nonconformance Report (due date)

QA Manager or Operations Director/Manager who issued nonconformance shall

review and verify the action taken of corrective action to ensure that
nonconformities do not recur. He/she closes the Nonconformance Report once he
satisfied with the corrective action taken.

There are time extension possibilities for corrective action when Nonconformance
issuer and receiver agreed that the corrective action requires more time.

Operations Director/Manager or QA Manager shall follow up to the effectiveness of

the corrective action taken. A time frame may be set to follow up on daily activity of
the corrective action taken.

Once Operations Director/Manager or QA Manager satisfied with the follow up

effectiveness within time frame he should close the Nonconformance. Otherwise
He/she should issue another Nonconformance.

Effectiveness of Corrective Action shall be verified by using below method based on

period as determined by type of the nonconformance and constantly implemented

a. Interview personnel who get involve in the corrective action and fully understand
the corrective action requirement.

b. Checking from daily activities and evaluate the effectiveness of corrective action
for related personal or process

c. Perform a spontaneous competency test for particular personal who get involve
in the corrective action.

If the effectiveness of Corrective action found not satisfied thru above method,
reviewer shall inform to the receiver who perform the corrective action and need to
re-perform again. The effectiveness of corrective action must be redo until the
corrective action is effective.

10. Please explain the preparation prior to conduct Management Review!

Answer: Quality Assurance Manager shall make an arrangement for annual Management
Review Meeting to the top management such as Managing Director or Executive
Director (either Managing Director or Executive Director shall attend the MR), his
designee appointed in case of absence if necessary, Operations Director/Manager
and Technical Manager for meeting schedule. Management Meeting performed at
least every 12 months to evaluate and ensure its continuing suitability. This
Management Review shall include opportunities for improvement and the need for
changes to the Quality Management System, including the Quality Policy and
Quality Objective

Agenda of Annual Management Review shall conform to the API Q1, 9th edition
requirement and or ISO 9001 latest edition.

The agenda shall cover the discussion of:

 Effectiveness of actions resulting from previous Management Review

 Review of Quality Policy and Quality Objectives
 Result of both Internal and External Quality Audit
 Process performance and Quality Objectives achievement
 Analysis of product conformity, including nonconformities identified after
delivery or use
 Status of Corrective and Preventive Action
 Trends of nonconformance
 Analysis of Customer Satisfaction including Customer feedback and customer
complaint
 Changes that could affect the Quality Management System, including
changes to legal and other applicable petroleum, petrochemical and natural
gas industry standards
 Performance of Supplier and Sub Contractor
 Training and Resources (people, machine, TMME, etc.)
 Result of Risk Assessment
 Recommendation for improvement

Result of Management Review shall include a summary assessment

 To improve on the effectiveness of Quality Management System and its
process
 To improve on product related and to meet customer requirements
 Resources needs
 That describe in any required Management of Change (if any) to the process
and any decision and actions to be done.