Service Guide 4800-723-743-783 - 784

SurePOS 700 Series
SurePOS 700-723/743/783/784 Hardware

Service Guide
GY27-0424-05
SurePOS 700 Series
SurePOS 700-723/743/783/784 Hardware

Service Guide
GY27-0424-05
Note
Before using this information and the product it supports, be sure to read the general information under Appendix B, “Safety
information,” on page 87 and Appendix C, “Notices,” on page 93.
June 2012
This edition applies to IBM SurePOS 700 Series Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84 and
to all subsequent releases and modifications until otherwise indicated in new editions.
Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at
http://www.ibm.com/solutions/retail/store/support. Click Publications.
A form for reader's comments is also provided at the back of this publication. If the form has been removed, address
your comments to:
IBM Corporation
Retail Store Solutions Information Development
Department ZBDA
PO Box 12195
Research Triangle Park, North Carolina 27709 USA
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
supply in any way it believes appropriate without incurring any obligation to you.
© Copyright IBM Corporation 2007, 2010, 2012.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
About this guide . . . . . . . . . . . . . . . . . . . . . . . . xi

Who should read this guide . . . . . . . . . . . . . . . . . . . . xi
How this guide is organized . . . . . . . . . . . . . . . . . . . . xi
Related publications . . . . . . . . . . . . . . . . . . . . . . . xi
SurePOS 700 important driver information . . . . . . . . . . . . . . . xii
Uninterruptible power supply option . . . . . . . . . . . . . . . . . xii
Publications accessibility . . . . . . . . . . . . . . . . . . . . . xii
Providing feedback . . . . . . . . . . . . . . . . . . . . . . . xii
Summary of changes . . . . . . . . . . . . . . . . . . . . . . xv
June 2012. . . . . . . . . . . . . . . . . . . . . . . . . . . xv
October 2011 . . . . . . . . . . . . . . . . . . . . . . . . . xv
October 2010 . . . . . . . . . . . . . . . . . . . . . . . . . xv
January 2010 . . . . . . . . . . . . . . . . . . . . . . . . . xv
Chapter 1. Introducing the SurePOS 700 models . . . . . . . . . . . . 1

Features and options . . . . . . . . . . . . . . . . . . . . . . . 2
System memory . . . . . . . . . . . . . . . . . . . . . . . . 3
Service processor . . . . . . . . . . . . . . . . . . . . . . . 7
Video function. . . . . . . . . . . . . . . . . . . . . . . . . 8
Local area network . . . . . . . . . . . . . . . . . . . . . . . 8
Audio and headphones . . . . . . . . . . . . . . . . . . . . . 9
PC I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Optional USB DASD . . . . . . . . . . . . . . . . . . . . . . 9
USB support . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unique software interface . . . . . . . . . . . . . . . . . . . . 10
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . 10
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . 10
Controls and indicators . . . . . . . . . . . . . . . . . . . . . 10
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 11
IBM SurePorts Point-of-Sale connections . . . . . . . . . . . . . . 14
Cooling. . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Environmental and temperature . . . . . . . . . . . . . . . . . . 16
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power switch operation . . . . . . . . . . . . . . . . . . . . . 18
Power management . . . . . . . . . . . . . . . . . . . . . . 18
Uninterruptible power supply (optional) . . . . . . . . . . . . . . . 18
I/O devices . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cash drawers . . . . . . . . . . . . . . . . . . . . . . . . 22
Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer . . . . 22
Powered USB connectors . . . . . . . . . . . . . . . . . . . . 23
System and driver support. . . . . . . . . . . . . . . . . . . . . 25
Operating systems . . . . . . . . . . . . . . . . . . . . . . 25
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Software . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Preparing to call for service . . . . . . . . . . . . . . . . . . . . 27
© Copyright IBM Corp. 2007, 2010, 2012 iii

Chapter 2. Removal and replacement procedures . . . . . . . . . . . 29
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . 29
Cables, connectors, and headphones . . . . . . . . . . . . . . . . 29
Removing the slanted I/O tray . . . . . . . . . . . . . . . . . . . 29
Removing the covers . . . . . . . . . . . . . . . . . . . . . . 31
Removing the front bezel . . . . . . . . . . . . . . . . . . . . 31
Opening the rear door . . . . . . . . . . . . . . . . . . . . . 33
Removing the top cover . . . . . . . . . . . . . . . . . . . . 34
Replacing the top cover . . . . . . . . . . . . . . . . . . . . 35
Replacing the front bezel . . . . . . . . . . . . . . . . . . . . 36
Removing the pullout tray . . . . . . . . . . . . . . . . . . . . . 37
Opening the drive bay door . . . . . . . . . . . . . . . . . . . . 37
Replacing a hard disk drive . . . . . . . . . . . . . . . . . . . . 38
Replacing the optical drive . . . . . . . . . . . . . . . . . . . . 39
Replacing an I/O module . . . . . . . . . . . . . . . . . . . . . 40
Replacing the I/O module latch . . . . . . . . . . . . . . . . . . . 41
Replacing the chassis fan and fan duct (Models 723 and E23 only) . . . . . 42
Replacing the processor fan (Models 723 and E23 only) . . . . . . . . . 43
Replacing the processor fan (Models 743, C43, E43, 783, E83, 784, C84, and
E84 only) . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Replacing the heatsink and processor (Models 743, C43, E43, 783, E83, 784,
C84, and E84 only) . . . . . . . . . . . . . . . . . . . . . . 45
Replacing the control switch card . . . . . . . . . . . . . . . . . . 45
Replacing the front lock. . . . . . . . . . . . . . . . . . . . . . 45
Replacing the front USB module (Models 743, C43, E43, 783, E83, 784, C84,
and E84 only) . . . . . . . . . . . . . . . . . . . . . . . . 46
Replacing the spline . . . . . . . . . . . . . . . . . . . . . . . 46
Replacing the main riser card . . . . . . . . . . . . . . . . . . . 49
Replacing the main riser card battery. . . . . . . . . . . . . . . . . 49
Replacing the DASD cage. . . . . . . . . . . . . . . . . . . . . 50
Replacing the power supply . . . . . . . . . . . . . . . . . . . . 51
Replacing the power supply rear coupling . . . . . . . . . . . . . . . 52
Replacing the system board . . . . . . . . . . . . . . . . . . . . 52
Replacing the system board battery (Models xx3) . . . . . . . . . . . . 53
Replacing the system board battery (Models xx4) . . . . . . . . . . . . 55
Installing a new internal modular flash drive for SurePOS 723, 743, and 783 56
Chapter 3. Problem determination . . . . . . . . . . . . . . . . . 59

Preliminary checklist . . . . . . . . . . . . . . . . . . . . . . . 59
Using the diagnostic processor . . . . . . . . . . . . . . . . . . . 59
Understanding the light path LEDs. . . . . . . . . . . . . . . . . 60
Using the System Event Log Viewer . . . . . . . . . . . . . . . . 61
Problem isolation . . . . . . . . . . . . . . . . . . . . . . . . 63
Special tools requirements . . . . . . . . . . . . . . . . . . . . 64
Using the RAID application (Models xx3) . . . . . . . . . . . . . . . 65
Determining a hard drive failure (Models xx3) . . . . . . . . . . . . 65
Replacing and rebuilding a hard drive (Models xx3) . . . . . . . . . . 66
Accessing the RAID setup menu (Models xx3) . . . . . . . . . . . . 66
Using the RAID application (Models xx4) . . . . . . . . . . . . . . . 67
Determining a hard drive failure (Models xx4) . . . . . . . . . . . . 67
Replacing and rebuilding a hard disk drive (Models xx4). . . . . . . . . 69
Accessing the RAID setup menu (Models xx4) . . . . . . . . . . . . 70
Chapter 4. Diagnostics and configuration settings . . . . . . . . . . 71

Service and diagnostics . . . . . . . . . . . . . . . . . . . . . 71
Using the IBM BIOS Setup Utility . . . . . . . . . . . . . . . . . . 71
iv SurePOS 700-723/743/783/784 Hardware Service Guide

Navigation and menus . . . . . . . . . . . . . . . . . . . . . 72
Saving settings . . . . . . . . . . . . . . . . . . . . . . . . 72
Boot device order (Models xx3) . . . . . . . . . . . . . . . . . . 72
Boot device order (Models xx4) . . . . . . . . . . . . . . . . . . 72
Restoring CMOS default settings . . . . . . . . . . . . . . . . . . 73
Appendix A. Parts catalog . . . . . . . . . . . . . . . . . . . . 77

Assembly 1: SurePOS 700 Models 723, E23, 743, C43, E43, 783, E83, 784,
C84, and E84 . . . . . . . . . . . . . . . . . . . . . . . . 78
Assembly 2: Slanted I/O tray . . . . . . . . . . . . . . . . . . . . 84
Line cord assemblies . . . . . . . . . . . . . . . . . . . . . . 86
Appendix B. Safety information . . . . . . . . . . . . . . . . . . 87
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 93
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 95
Federal Communications Commission statement . . . . . . . . . . . 95
European Union EMC Directive conformance statement . . . . . . . . . 95
Industry Canada Class A Emission Compliance statement . . . . . . . . 96
Avis de conformité aux normes d'Industrie Canada . . . . . . . . . . 96
Germany . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Australia and New Zealand . . . . . . . . . . . . . . . . . . . 96
Chinese Class A warning statement . . . . . . . . . . . . . . . . 97
Japanese Electrical Appliance and Material Safety Law statement . . . . . 97
Japanese power line harmonics compliance statement . . . . . . . . . 97
Japanese VCCI Council Class A statement . . . . . . . . . . . . . 97
Japan Electronics and Information Technology Industries Association (JEITA)
statement . . . . . . . . . . . . . . . . . . . . . . . . . 97
Korean communications statement . . . . . . . . . . . . . . . . 97
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 98
Taiwan contact information . . . . . . . . . . . . . . . . . . . . 98
Cable ferrite requirement . . . . . . . . . . . . . . . . . . . . . 98
Electrostatic discharge . . . . . . . . . . . . . . . . . . . . . . 98
Product recycling and disposal . . . . . . . . . . . . . . . . . . . 99
Battery return program . . . . . . . . . . . . . . . . . . . . . 100
For Taiwan:. . . . . . . . . . . . . . . . . . . . . . . . . 100
For the European Union: . . . . . . . . . . . . . . . . . . . . 101
For California: . . . . . . . . . . . . . . . . . . . . . . . . 101
Flat panel displays . . . . . . . . . . . . . . . . . . . . . . . 102
Monitors and workstations . . . . . . . . . . . . . . . . . . . . 102
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 102
Appendix D. Intel software license agreement (final, single user) . . . . 103

Important - read before copying, installing or using . . . . . . . . . . . 103
Copyright license . . . . . . . . . . . . . . . . . . . . . . 103
Ownership of software and copyrights . . . . . . . . . . . . . . . 103
Limited media warranty . . . . . . . . . . . . . . . . . . . . 103
Exclusion of other warranties . . . . . . . . . . . . . . . . . . 103
Limitation of liability . . . . . . . . . . . . . . . . . . . . . . 104
Termination of this agreement . . . . . . . . . . . . . . . . . . 104
Applicable laws . . . . . . . . . . . . . . . . . . . . . . . 104
Government restricted rights . . . . . . . . . . . . . . . . . . 104
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Part number index. . . . . . . . . . . . . . . . . . . . . . . 109
Contents v
vi SurePOS 700-723/743/783/784 Hardware Service Guide
Tables
1. Model descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2. Features and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
3. Populating the DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
4. Wide and narrow model dimensions . . . . . . . . . . . . . . . . . . . . . . . . 10
5. Available I/O ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
6. Connection icons definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
7. Port DC loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
8. Cash drawer jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . 22
9. Printer jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
10. Diagnostic processor LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
11. Actions to isolate the cause of a problem . . . . . . . . . . . . . . . . . . . . . . 63
12. CMOS jumper and pin location by model . . . . . . . . . . . . . . . . . . . . . . 75
13. Power cords for all models . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
© Copyright IBM Corp. 2007, 2010, 2012 vii

viii SurePOS 700-723/743/783/784 Hardware Service Guide
Figures
1. Example of the wide and narrow SurePOS 700 Series . . . . . . . . . . . . . . . . .1
2. 2 G configuration DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
5. Front panel controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . 11
6. Front panel of Models 743, C43, E43, 783, E83, 784, C84, and E84 . . . . . . . . . . . . 12
7. Rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
8. Base configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
9. RS-232 and base configuration . . . . . . . . . . . . . . . . . . . . . . . . . 14
10. RS-485 and base configuration . . . . . . . . . . . . . . . . . . . . . . . . . 15
11. USB and base configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . 16
12. Uninterruptible power supply rear view . . . . . . . . . . . . . . . . . . . . . . . 20
13. Location of uninterruptible power supply configuration switches . . . . . . . . . . . . . . 21
14. Setting the cash drawer using the jumper override . . . . . . . . . . . . . . . . . . 22
15. Location of the printer jumper on the I/O card . . . . . . . . . . . . . . . . . . . . 23
16. Example of the powered uninterruptible power supply port . . . . . . . . . . . . . . . 24
17. Serial number and machine information on front and bottom . . . . . . . . . . . . . . . 27
18. Installing two mounting tabs into the slanted I/O tray. . . . . . . . . . . . . . . . . . 30
19. Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
20. Opening the rear door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
21. Removing the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
22. Installing the top cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
23. Placement of bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
24. Removing the unit pullout tray from the unit frame . . . . . . . . . . . . . . . . . . 37
25. Removing a hard disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
26. Removing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
27. Opening the I/O module latch . . . . . . . . . . . . . . . . . . . . . . . . . . 40
28. Removing the I/O module latch . . . . . . . . . . . . . . . . . . . . . . . . . 41
29. Disconnecting the chassis fan . . . . . . . . . . . . . . . . . . . . . . . . . . 42
30. Removing the chassis fan with duct . . . . . . . . . . . . . . . . . . . . . . . . 43
31. Processor fan and levers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
32. Removing feature cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
33. Loosening the spline screw . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
34. Loosening the spline screw . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
35. Removing the riser screws . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
36. Removing the riser battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
37. Removing the DASD cage . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
38. Removing the system board tray . . . . . . . . . . . . . . . . . . . . . . . . . 53
39. Removing the system board battery (Models xx3) . . . . . . . . . . . . . . . . . . . 54
40. Replacing the Model xx4 battery . . . . . . . . . . . . . . . . . . . . . . . . . 55
41. SurePOS 743 and 783 system board . . . . . . . . . . . . . . . . . . . . . . . 56
42. SurePOS 723 system board. . . . . . . . . . . . . . . . . . . . . . . . . . . 57
43. System Event Log Viewer screen . . . . . . . . . . . . . . . . . . . . . . . . . 61
44. Example of saved events screen . . . . . . . . . . . . . . . . . . . . . . . . . 62
45. Disk drive failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
46. Boot up warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
47. Example of the RAID setup menu . . . . . . . . . . . . . . . . . . . . . . . . 67
48. Viewing the hard drive and volume status. . . . . . . . . . . . . . . . . . . . . . 68
49. Boot up warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
50. Example of the RAID setup menu . . . . . . . . . . . . . . . . . . . . . . . . 70
51. Location of CMOS jumper - Models 743, C43, E43, 783, and E83. . . . . . . . . . . . . 73
52. Location of CMOS jumper - Models 723 and E23 . . . . . . . . . . . . . . . . . . . 74
53. Location of CMOS jumper - Models 784, C84, and E84 . . . . . . . . . . . . . . . . 74
© Copyright IBM Corp. 2007, 2010, 2012 ix
x SurePOS 700-723/743/783/784 Hardware Service Guide
About this guide
This document describes removal, replacement, and diagnostics procedures for
IBM® SurePOS™ 700 Series Models 723, E23, 743, C43, E43, 783, E83, 784, C84,
and E84.
Who should read this guide

| This guide is intended for trained point-of-sale (POS) equipment service
| representatives.
How this guide is organized

This guide is organized as follows:
v Chapter 1, “Introducing the SurePOS 700 models,” on page 1 covers the system
specifications, options, and features of the SurePOS 700 Models 723, E23, 743,
C43, E43, 783, E83, 784, C84, and E84.
v Chapter 2, “Removal and replacement procedures,” on page 29 presents
procedures for removing and replacing parts.
v Chapter 3, “Problem determination,” on page 59 assists in resolving errors or
malfunctions.
v Chapter 4, “Diagnostics and configuration settings,” on page 71 explains how to
change and restore system configuration settings.
v Appendix A, “Parts catalog,” on page 77 lists all field replaceable units (FRUs) for
the SurePOS 700 and options.
v Appendix B, “Safety information,” on page 87 provides safety information and
warnings.
v Appendix C, “Notices,” on page 93 provides detailed legal and disposal
information.
Related publications
The following IBM publications provide additional information about the IBM Retail
and Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support:
v Safety and Regulatory Information – Read This First, GA27-4004
v SurePOS 700 Series: SurePOS 700-723/743/783/784 Systems, Installation, and
Operations Guide, GA27-4998
v SurePOS 700 Series: SurePOS 700-723/743/783/784 Operating System
Installation Guide, GA27-5002
v Point of Sale: Options and I/O Devices Service Guide, GC30-9737
v SureMark 4610 Printers: User's Guide, GA27-4151
v SureMark 4610 Printers: Hardware Service Guide, GY27-0355
v Point of Sale Subsystem: Programming Reference and User's Guide, SC30-3560
v Point of Sale Subsystem: Installation, Keyboards, and Code Pages, GC30-3623
v 4820 SurePoint™ Solution: Planning, Installation and Service Guide, GA27-4231
v 4820 SurePoint Solution: System Reference, SA27-4249
© Copyright IBM Corp. 2007, 2010, 2012 xi

Diagnostic programs that are media-independent are downloadable from the IBM
Retail and Store Solutions Web site at http://www2.clearlake.ibm.com/store/support/
html/surepos700.html. The use of generic drivers from manufacturer Web sites is
not recommended.
SurePOS 700 important driver information

The SurePOS 700 Series Models 723, E23, 743, C43, E43, 783, E83, 784, C84,
and E84 require new POS input/output (I/O) and hardware drivers. Existing drivers
for Models 4694 and 4800 will not work properly with these products. This notice
applies to all operating systems: DOS, 4690, Microsoft Windows, and Linux.
Additionally, a hard drive image for a predecessor product will not work properly. Be
sure to download the appropriate drivers from the IBM Retail Store Solutions Web
site at http://www2.clearlake.ibm.com/store/support/html/surepos700.html.
Uninterruptible power supply option

If an uninterruptible power supply option is selected, this product contains a sealed
lead acid battery. The battery must be recycled or disposed of properly. In the
United States, IBM has established a collection process for reuse, recycling, or
proper disposal of used IBM sealed acid batteries. For information about proper
disposal of these batteries, contact IBM at 1-800-426-4333. You must have the IBM
part number listed on the battery available before your call. For information about
disposal of sealed acid batteries outside the United States, contact your local waste
disposal facility or go to:
http://www.ibm.com/ibm/environment/products/batteryrecycle.shtml
SurePOS 700 uninterruptible power supply batteries are a consumable item and, as
such, you are responsible for replacing them. IBM warrants the original
uninterruptible power supply battery for 90 days from the ship date to the customer
or distributor. In the United States and Canada, you can purchase replacement
batteries (P/N 23K8052) by calling 1-800-IBM-CALL (1-800-426-2225). If you are
located outside of the United States and Canada, contact your IBM representative.
Publications accessibility
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enabled.
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Between major revisions of this document, there might be minor technical updates.
The latest version of this document is available on the IBM Retail Store Solutions
xii SurePOS 700-723/743/783/784 Hardware Service Guide

Website at www.ibm.com/solutions/retail/store/support/. Click Publications to
search for the most current version of this document.
About this guide xiii

xiv SurePOS 700-723/743/783/784 Hardware Service Guide
Summary of changes
June 2012
This edition of the SureP0S 700-723/743/783/784 Hardware Service Guide
(GY27-0424-05) includes the following updates:
v Updated part numbers descriptions
October 2011
v Updated description of the front USB
October 2010
v Support for Windows 7
January 2010
This edition of the SureP0Ss 700-723/743/783/784 Hardware Service Guide
v Support for Models 784, C84, and E84.
© Copyright IBM Corp. 2007, 2010, 2012 xv

xvi SurePOS 700-723/743/783/784 Hardware Service Guide
Chapter 1. Introducing the SurePOS 700 models
The SurePOS 700 Series is offered in a wide footprint and a narrow footprint, as
shown in Figure 1. A cover-set feature provides a broad selection of cover options
and colors.
Figure 1. Example of the wide and narrow SurePOS 700 Series
Table 1 describes the processor that is standard with each model.

Table 1. Model descriptions
Entry products for cost-sensitive applications:
723 VIA C7-D 2.0 GHz
E23 VIA C7-D 2.0 GHz with Microsoft® Windows® Embedded for Point of Service (WEPOS) XP PRO or
POSReady operating systems preinstalled
Value products that balance cost and high performance:
743 Intel Celeron 440 2.0 GHz
C43 Controller model
Intel Celeron 440 2.0 GHz without SurePort adapters
512 MB DDR2 memory, 80 GB HDD and combo drive standard
This model does not have preinstalled software.
E43 Intel Celeron 440 2.0 GHz with WEPOS, XP Pro, POSReady, or Vista Ultimate preinstalled
High-performance products for intensive point-of-sale (POS) applications:
© Copyright IBM Corp. 2007, 2010, 2012 1

Table 1. Model descriptions (continued)
783 Intel Core 2 Duo E4300 1.8 GHz
E83 Intel Core 2 Duo E4300 1.8 GHz with WEPOS, XP Pro, POSReady, or Vista Ultimate preinstalled
784 Intel Pentium Dual Core E5300 or Core 2 Duo E7400
E84 Intel Pentium Dual Core E5300 or Core 2 Duo E7400 with XP PRO, POSReady, or Windows 7 Pro
preinstalled
C84 Controller model; Intel Pentium Dual Core E5300 or Core 2 Duo E7400 without Sureport Adapters. 1
GB DDR3 memory, 250 GB HDD and DVD-RW standard. This model does not have preinstalled
software.
Features and options

Table 2 shows the standard installed features and options for baseline SurePOS
700 systems.
Table 2. Features and options
Models 743, C43,
Attribute Models 723 and E23 and E43 Models 783 and E83 Models 784, C84, and E84
Processor VIA C7-D 2.0 GHz/800 Intel Celeron 440 2.0 Intel Core 2 Duo E4300 Intel Pentium Dual Core
MHz GHz/800 MHz 1.8 GHz/800 Mhz E5300 or Core 2 Duo E7400
Memory 533 MHz 667 MHz 667 MHz 1066 MHz
DDR2 DIMM DDR2 DIMM DDR2 DIMM DDR3 DIMM
256 MB standard 512 MB standard 512 MB standard 1 GB standard
2 GB maximum 4 GB maximum 4 GB maximum 8 GB maximum
2 slots 2 slots 2 slots 4 slots
NVRAM 128 KB
Service Renesas H8S2116
processor
Hard disk Zero, one, or two Zero, one, or two One or two
(optional; 80 GB or larger 80 GB or 160 GB 250 GB or larger
one disk is SATA II 7200 RPM or larger SATA II 7200 RPM
standard) VIA RAID 0, 1 SATA II 7200 RPM Intel RAID 0, 1
VIA RAID 0, 1
Video Two analog VGA interfaces
Dual display support standard
Video 64 MB maximum, 32 MB minimum, up to 256 MB+, shared with system memory
memory shared with system
memory
LAN 10/100 Mbps 10/100/1000 Mbps + Trusted Platform Module (TPM)
Slots One PCI and one x1 lane PCI Express (PCI-E)
(approximately half-length; 195 mm/7.6 in. maximum)
DVD or Internal CD-RW/DVD or DVD-RW Internal DVD-RW
CD-RW External Universal Serial Bus (USB) External Universal Serial
Boot support included Bus (USB)
Boot support included
Audio, front None Headphone out
Audio, rear Microphone in, line in, line out
2 SurePOS 700-723/743/783/784 Hardware Service Guide

Table 2. Features and options (continued)
Models 743, C43,
Attribute Models 723 and E23 and E43 Models 783 and E83 Models 784, C84, and E84
PC I/O PS/2 keyboard and mouse
No USB on front One 12 V POS USB 2.0 on front
Two PC USB 2.0 on rear
Two standard RS-232 Four standard RS-232 on rear
on rear
Diskette
External USB (optional)
drive
Standby
Internal uninterruptible power supply (optional - wide only)
power
System memory
All system boards have two or four memory slots. The factory-installed base
memory occupies one of the slots. Empty slots depend on the initial order for base
memory.
v Models 723 and E23 use 533 MHz DDR2 DIMMs with 256 MB standard, 2 GB
maximum (two slots).
v Models 743, C43, and E43 use 667 MHz DDR2 DIMMs with 512 MB standard, 4
GB maximum (two slots).
v Models 783 and E83 use 667 MHz DDR2 DIMMs with 512 MB standard, 4 GB
maximum (two slots).
v Models 784, C84, and E84 use 1066 MHz DDR3 DIMMs with 1 GB standard, 8
GB maximum (four slots).
Note: Use only memory provided by IBM Retail Store Solutions. Not all third-party
memory modules work with every product. IBM performs extensive life and
reliability testing to ensure that the memory offered by IBM will operate
correctly over all voltage and temperature ranges.
Models 784, C84, and E84 support dual channel memory, which can provide
increased performance over single channel configurations, depending on the
operating system and application. An evaluation of the need for dual channel
memory operation should be done on a solution-by-solution basis. Dual channel or
single channel modes are configured automatically by the system BIOS when the
memory configuration is first detected.
Models 784, C84, and E84 system boards have two pairs of differently colored
DIMM sockets. The colors indicate to which bank they belong: bank 0 or bank 1.
Dual channel mode means that the DIMM has a matched configuration for each
channel. Refer to Table 3 on page 4 for information about populating slots.
Dual channel mode can be achieved with two, three or four DIMMs, but you must
have the same density (1 GB, 2 GB, and so on), the same DRAM (512 Mb, 1 Gb,
or 2 Gb), and the same DRAM bus width (x8 or x16). All memory channels must be
either all single-sided or all dual-sided with symmetrical memory banks 0 or 1. If
your configuration does not match in regard to all of the previous conditions, the
mode will revert to single channel mode. It does not matter whether you use (or do
not use) the same brand of memory, the same DDR speed, or have the same
Chapter 1. Introducing the SurePOS 700 models 3

timing specifications. The memory channel performance is determined by the
slowest DIMM module populated in the system.
Table 3. Populating the DIMMs
Total system SLOT B SLOT D
DRAM DIMM Config SLOT A Blue Black SLOT C Blue Black
1 GB 1) 1 GB 1 GB
2 GB (1) 2 GB 2 GB
2 GB* See (2) 1 GB 1 GB 1 GB
Figure 2 on
page 5
3 GB (1) 2 GB, (1) 1 2 GB 1 GB
GB
4 GB (2) 2 GB 2 GB 2 GB
4 GB* See (2) 1 GB (1) 2 1 GB 1 GB 2 GB
Figure 3 on GB
page 6
5 GB (2) 2 GB, (1) 2 GB 1 GB 2 GB
1GB
6 GB (3) 2GB 2 GB 2 GB 2 GB
6 GB * (2) 2 GB, (2) 1 2 GB 1 GB 2 GB 1 GB
GB
7 GB (3) 2 GB, (1) 1 2 GB 2 GB 2 GB 1 GB
GB
8 GB* See (4) 2 GB 2 GB 2 GB 2 GB 2 GB
Figure 4 on
page 7
Note: The asterick indicates DIMMs with a dual channel configuration.

D
1 GB C
B
1 GB A
Figure 2. 2 G configuration DIMMs

D
C
2 GB
1 GB B
A
1 GB

2 GB D
2 GB C
2 GB B
2 GB A
Service processor
SurePOS 700 Series Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and
E84 include a complete implementation of a service processor to monitor system
health.
LEDs provide a quick diagnosis of a critical system or device failure:

Front panel
Power (green)
Hard disk drive (HDD) activity (green)
INFO (amber)
Behind the front door
Processor fan failure (amber)
System board failure (amber)
Upper HDD failure (amber)
Lower HDD failure (amber)
Power supply failure (amber)
On system board
Memory has power (red)
Service processor heartbeat (amber)
Backup BIOS active (red)

Note: There is no memory power LED on models 784, C84, E84.
On riser
Riser not seated (red)
Video function
The integrated chip set on the system board provides the video function. No
separate VGA subsystem is provided. Video storage uses system dynamic
random-access memory (DRAM), uses technology that provides extra video
memory as needed, and releases it back to the operating system (OS) when not in
use.
Using the BIOS setup, you can allocate memory permanently to system memory or
to video memory.
Models 723 and E23 use an integrated video controller that you can configure to
use up to 64 MB of system DRAM for video storage. It can display resolutions up to
1600x1200 on the primary VGA port, while the secondary VGA port is limited to
1024x768.
Models 743, C43, E43, 783, and E83 use an integrated video controller that you
can configure to use up to 256 MB of system DRAM for video storage. The primary
VGA port supports resolutions up to 2048x1536, while the secondary VGA port is
limited to 1024x768.
Models 784, C84, and E84 use an integrated video controller that uses at least 32
MB and up to 256 MB of system DRAM. If MAXDVMT is selected, then more than
256 MB of DRAM can be used if needed and available. The primary VGA port
supports resolutions up to 1920 X 1080, while the secondary VGA port is limited to
1280 X 1024.
Video drivers are available for many versions of Windows and Linux. Video support
for the 4690 OS, Novell® Linux® Point of Service (NLPOS), and IBM Retail
Environment for SUSE Linux Version 2 (IRES2) is embedded in these operating
systems. DOS uses the video subsystem in standard DOS modes.
Local area network

IBM provides special local area network (LAN) drivers for Models 723, E23, 743,
C43, E43, 783, E83, 784, C84, and E84.
Note: Existing LAN drivers for 4694 and for earlier models of the SurePOS 700 are
not compatible with Models 723, E23, 743, C43, E43, 783, E83, 784, C84,
and E84.
Models 723 and E23 use a 10/100 Mbps Ethernet controller.
Models 743, C43, E43, 783, E83, 784, C84, and E84 use a 10/100/1000 Mbps x1
lane PCI Express (PCI-E) plus TPM Ethernet controller.
The SurePOS 700 Series supports these additional protocols and standards:
v Dynamic Host Configuration Protocol (DHCP) and Preboot Execution
Environment (PXE), but not for the Remote Program Load (RPL) or Novell
NetWare protocols
v Wireless connectivity through the use of an additional PCI or PCI-E feature card
or a USB adapter

v IEEE 802.3i 10/100/1000Base-T physical layer interfaces
v IEEE 802.3u autonegotiation
v Desktop Management Interface (DMI), Simple Network Management Protocol
(SNMP), Windows Management Instrumentation (WMI), quality of service (QoS),
and so forth
v IBM Wake on LAN
Audio and headphones

The SurePOS 700 Models 723 and E23 contains an AC97-compatible audio
subsystem. The product is capable of driving conventional speakers or headphones
with the line-out output, but cannot drive nonpowered speakers (such as the early
models of the 4820 display with optional speaker kit).
The Models 743, C43, E43, 783, E83, 784, C84, and E84 contain a high-definition
audio subsystem.
Connecting headphones to the front headphone jack disconnects the line-out jack
on the rear.
Note: The front headphone jack is not available on Models 723 and E23.
PC speaker tones can be coupled into the audio subsystem (line-out); contact your
IBM Support representative if you want to change this default behavior.
PC I/O
The core chip sets have standard interfaces for the following devices:
v PS/2 keyboard and mouse
v Two RS-232 ports
Note: Models 743, C43, E43, 783, E83, 784, C84, and E84 contain two
additional RS-232 channels. Drivers are required to enable these ports
(for all operating systems) and they are available through the IBM Retail
Store Solutions Web site at http://www.ibm.com/solutions/retail/store.
Because these ports are PCI devices and fully Plug and Play compliant,
applications must use OS and BIOS calls to discover their locations in the
system's I/O map. Also, these applications must be able to share the PCI
interrupt structure, if interrupt support is required. Finally, these ports have
an option to map them to standard COM3/COM4 PC-AT COM port
addresses.
v Two PC USB 2.0 ports
Note: USB 1.1 devices can be used with USB 2.0 ports (at USB 1.1 speeds),
and USB 2.0 devices will work on USB 1.1 ports (at USB 1.1 speeds).
Optional USB DASD

External USB direct access storage devices (DASDs), such as HDDs, CD-ROMs,
diskettes, or memory keys, operate with the product. IBM provides USB boot
support. Before use, test any specific USB device that is not offered by IBM Retail
Store Solutions. This requirement is especially necessary due to the implementation
differences between drive suppliers.

USB support
The base subsystem is implemented on the main processor board and uses the
core USB support that is provided by the system-board chip set. SurePOS 700
Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84 support the USB
1.1. and 2.0 standard. All system board USB controllers are Universal Host
Controller Interface (UHCI) and Enhanced Host Controller Interface (EHCI)
compliant.
Unique software interface

For the software programmer, the SurePOS 700 appears as a PCI-based PC
system unit with the usual PC peripherals. The unique POS function is packaged on
the PCI riser card. The system unit also provides the following unique functions:
v 128 KB of nonvolatile random access memory (NVRAM)
v A ROM bank that connects to the system ROM during power-on self-test (POST)
to provide additional functionality and information
v An interface to the RS-485 (Electronic Industries Alliance [EIA] 485) subsystem, if
the system is equipped with RS-485 ports1
v An interface to the POS USB subsystem1
v An interface to the POS RS-232 subsystem1
Physical characteristics
This section gives you the physical characteristics for the SurePOS 700 Series
Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84 for narrow, wide,
and wide with uninterruptible power supply models.
Dimensions
Table 4 lists the dimensions for the wide and narrow models.
Table 4. Wide and narrow model dimensions
Footprint Width Depth Height Weight
Wide 435 mm 475 mm 117.3 mm 11.8 kg
(17.13 in.) (18.70 in.) (4.62 in.) (30.64 lbs)
Narrow 320 mm 475 mm 117.3 mm 11.4 kg
(12.60 in.) (18.70 in.) (4.62 in.) (25.13 lbs)
Wide with 435 mm 475 mm 117.3 mm 18.4 kg
uninterruptible (17.13 in.) (18.70 in.) (4.62 in.) (40.57 lbs)
power supply
Controls and indicators

Figure 5 on page 11 describes the front panel controls and indicators.
1. IBM drivers and operating systems isolate these changes from the application.

A B C D E F
M
L
K J I H G
Figure 5. Front panel controls and indicators.
Note: Use of the front headphone jack overrides the rear line-out jack
A Power LED
B LED 1, processor fan failure
C LED 2, system board failure
D LED 3, upper HDD failure
E LED 4, lower HDD failure
F LED 5, power supply failure
G Uninterruptible power supply switch (only with wide footprint and
uninterruptible power supply installed; otherwise covered)
H Uninterruptible power supply indicator (only with wide footprint and
uninterruptible power supply installed; otherwise covered)
I System power switch
J Recessed dump switch
K Headphone jack (Models 743, C43, E43, 783, E83, 784, C84, and E84
only)
L Information LED
M Hard disk or optical drive activity LED
Note: G and H are available only if you install the optional uninterruptible power
supply.
Connectors
The SurePOS 700 Series offers a unique configuration for connecting POS I/O
devices. Most of the POS-specific I/O function is contained on a riser card that
connects into the system board.
The SurePOS models support RS-485 POS I/O (4694 family), powered USB I/O
(IBM SurePOS 700 family), and powered RS-232 I/O. A unique tailgate design,
which includes IBM SurePort adapters, provides different configurations of I/O that
you can later upgrade or change in the field. The rear I/O panels are attached to
the riser card.
Table 5 on page 12 provides a summary of the available I/O ports.

Table 5. Available I/O ports
Connector SurePOS 723 SurePOS 743 SurePOS 783,784
Microphone in, line Back Back +
in, line out front headphone
USB Two PC USB 2.0 Two PC USB 2.0 back
back One 12 V POS USB 2.0 front
Dump switch Front
Ethernet One back
Analog video Two back
PS/2 keyboard One back
PS/2 mouse One back
RS-232 (EIA 232) Two back Four back
POS ports Choice
(USB, RS-485,
RS-232)
Figure 6 shows the 12 V USB and the headphone jack on the front panel of Models
743, C43, E43, 783, E83, 784, C84, and E84.
Headphone Jack
12 V USB
Figure 6. Front panel of Models 743, C43, E43, 783, E83, 784, C84, and E84

Figure 7 shows a view of the rear-panel I/O connections. The top adapter card is
chosen based on the application, while the bottom adapter card is available on all
models. Table 6 defines the icons that label each connection.
H G F E D
CD B CD A 9A 2
1
1 2 100-127V,4A M ax.
200-240V,2A M ax.
Figure 7. Rear panel
Table 6. Connection icons definitions

Icon Definition Icon Definition
PS/2 mouse Display 1 and 2
PS/2 keyboard Ethernet LAN
External serial
devices (such as a
scale and a scanner)
USB 2.0 A and B (and C and
D Models 743, C43,
E43, 783, E83, 784,
C84, and E84)
Line (audio) in Line (audio) out
Microphone

IBM SurePorts Point-of-Sale connections
There are several possible configurations of IBM SurePorts in a SurePOS 700. This
section details some of the most common.
Attention: Hot plugging of PS/2, RS-485, powered RS-232, or powered USB

devices is not supported.
Attention: RS-485 Port 7 and Powered USB 24V port are intended for use with
POS printers (IBM SureMark™ 4610). All IBM POS printer cables are classified as
UL Data-Processing Cables DP-3. For safe use of these ports, any third party
cables must meet the same requirements.
Base configuration
Figure 8 shows the base SurePort adapter configuration (the top slot is filled by a
blank).
CD B CD A 9A
Figure 8. Base configuration
A, B 12 V powered USB ports

C 24 V powered USB port
CD A (3A), CD B (3B)
IBM cash drawer ports
Note: Port 3A detects an IBM cash drawer automatically. If you use

non-IBM cash drawers, read the voltage considerations described in
“Cash drawers” on page 22.
9A RS-485 scanner or a secondary RS-485 display
RS-232 and base configuration

Figure 9 shows the RS-232 SurePort adapter with the base SurePort adapter
configuration.
5V/12V H 5V/12V F 5V/12V E
CD B CD A 9A
Figure 9. RS-232 and base configuration



E, F, H
Powered RS-232 (serial) ports
Serial I/O (SIO) and base configuration

Figure 10 shows the RS-485 SurePort adapter with the base SurePort adapter
configuration.
9B /4A /5A /7
CD B CD A 9A
Figure 10. RS-485 and base configuration


4A IBM RS-485 primary display
5A IBM RS-485 primary POS keyboard
7 RS-485 printer port
Notes:
1. The RS-485 back panel has hardware jumpers that can be changed to
provide either 24 V or 38 V to the printer connector. The factory default
is 38 V.
2. For systems with both 24 V and 38 V printer ports, only one printer
(either USB or RS-485) can be connected at the same time.
9A, 9B
RS-485 scanner or a secondary RS-485 display

USB and base configuration
Figure 11 shows the USB SurePort adapter with the base SurePort adapter
configuration.
H G F E D 12V
CD B CD A 9A
Figure 11. USB and base configuration
A, B, D, E, F, G, H
12 V powered USB ports
Note: The letters shown on the USB connectors are used to identify the
connector space and the order of connection per adapter card. As an
example, for each adapter card, the system first recognizes a device
connected to USB port A before recognizing the device connected to
USB port B. This autosensing feature applies to both adapter cards;
therefore, the system could recognize adapter card 1, USB port B,
then C, before recognizing the USB port D on adapter card 2.

Cooling
Cooling is provided through forced-air cooling by a fan contained in the power
supply and, in some cases, by a chassis fan. Air vents must not be blocked, and
the vents must have two inches of clearance from cabinet walls, trash cans, and
papers.
Environmental and temperature

The following environmental characteristics apply:
v Operating temperature: +10 to 40°C (+50 to 104°F) with 8% to 80% relative
humidity
v Shipping: -40 to +60°C (-40 to +140°F)
v Storage: 0 to +60°C (32 to +140°F)

Power
This section describes the power, power switches, and power management.
Attention: Hot plugging of powered USB devices is not supported.
These are the power requirements for the SurePOS 700 Series Models 723, E23,
743, C43, E43, 783, E83, 784, C84, and E84:
v Input voltage: 100 to 127 VAC or 200 to 240 VAC nominal
v Frequency: 50 to 60 Hz, ±3 Hz
v Power consumption: 70 W typical, 120 W maximum
See Table 7 for the maximum continuous DC load rating for each port.
Notes:
1. The total 12 V current for all external loads is 5 A maximum. The total 5 V
current available for all external loads is 5 A maximum.
2. Two printers cannot be attached to the system simultaneously.
3. Only one cash drawer can be activated at any time.
Table 7. Port DC loads
Port Amperage
24 V printer 3.0 A
38 V printer 2.1 A
24 V/38 V cash drawer 1.0 A 150 ms pulse
12 V RS-485 1.0 A/port
12 V RS-232 1.0 A/port
12 V USB 1.5 A/port
5 V RS-485 1.0 A/port
5 V RS-232 1.0 A/port
5 V PS/2 keyboard 0.5 A/port
5 V PS/2 mouse 0.5 A/port
5 V in all USB ports 0.5 A/port
The total 12 V current for all external loads is 5 A maximum.
The total 5 V current for all external loads is 5 A maximum.

Power switch operation
During normal operation, the power switch on the SurePOS 700 Series operates as
you would expect. Push the switch to turn on the system; push it again to turn off
the system with the following exceptions:
v You can program the switch to operate differently. For example, if your operating
system supports power management, you can program the switch to behave as
a standby or resume switch. For more information, refer to the documentation
included with your operating system or power management software.
v If you press the power button when the unit is running its power-on self-test
(POST), a delay can occur when you are turning the system off.
v Sometimes you cannot initiate a controlled shutdown because the application or
system is hung. Press and hold the power switch until the unit turns off
(approximately 5 seconds).
Note: Pressing and holding the power switch to shut off the SurePOS 700 is not
recommended. Use this method only when no other method is available to
turn off the system. If you turn off the unit by pressing and holding the
power switch, some programmed events do not function until the unit is
turned on again (for example, IBM Wake on LAN).
Power management
Power management on the SurePOS 700 is based on the standard desktop PC
model. Depending on the operating system and drivers that are used, all models
are capable of being placed into a standby state with AC power applied. Refer to
the IBM SurePOS and AnyPlace Power Management Configuration document
located on the POS Knowledgebase, http://www.clearlake.ibm.com/store/support/
html/knowledgebase.html, for more detailed information. Protection from AC power
events is provided by an optional uninterruptible power supply that can be
integrated into the wide-footprint unit.
Support is provided for the following industry standards and conventions:

v Advanced Configuration and Power Interface (Models xx3 and xx4) (ACPI)
v Advanced Power Management (Models xx3) (APM)
v Wake on LAN
v Wake on USB
v Wake on SIO/RS-485
v Wake on PS/2 keyboard/mouse
v Wake on real-time clock alarm
Note: Device and system standby is not supported for Advanced Power
Management.
Uninterruptible power supply (optional)

The technical characteristics of the uninterruptible power supply are as follows:
v Capacity: 500 VA/300 W
v Run time: 2.5 minutes minimum at full-rated (500 VA) load with a new, fully
charged battery
v Output voltage in battery mode: 113 VAC ±10% for low range; 220 VAC ±10% for
high range

v Frequency (in backup mode): 60 Hz ±3 Hz for line frequency > 55 Hz; 50 Hz ±3
Hz for line frequency < 55 Hz (output waveform is a stepped sine wave
approximation)
v Transfer time: less than 8 ms typical, 10 ms maximum, AC to battery
The characteristics of the batteries are as follows:

v The battery is replaceable by persons with typical PC hardware upgrade skills.
v Battery recharge time is typically 8 hours, with a maximum of 16 hours for a fully
depleted battery.
v Battery type is a 12 V, 5 AH, sealed, leakproof, maintenance-free lead-acid type.
Battery life
With a new, fully charged battery, the uninterruptible power supply is capable of
delivering full output for 2.5 minutes. Typical POS configurations require much less
power. A typical system unit with an liquid crystal display (LCD) operator display can
last 15 minutes with a new, fully charged battery, depending on print activity, and it
can last 60 minutes if the terminal is in standby mode. The battery charge capacity
decreases over time and this decrease is accelerated by heavy usage. Regular
deep discharges of the battery can dramatically reduce its useful service life. The
useful life of a battery in a typical environment is 1 to 3 years.
Input voltage
The uninterruptible power supply option cannot sense low-line versus high-line
voltages. Separate units are designed for low-line and high-line voltages, which
cannot be converted between high-line and low-line voltage.
Attention: Damage to the uninterruptible power supply will occur if incorrect line
voltage is applied to the unit.

Figure 12 shows the power outlets and connectors of the uninterruptible power
supply.
B
TO POS
Figure 12. Uninterruptible power supply rear view
A Circuit breaker

B AC outlets
C RS-232 port
D Power inlet
System unit interface

The uninterruptible power supply has an RS-232-compatible output that can
connect to one of the system unit RS-232 ports to communicate uninterruptible
power supply status (such as AC power loss or low battery) to the operating system
or application. The interface is compatible with Microsoft Windows default
uninterruptible power supply implementations.
Configuration switches
The uninterruptible power supply configuration dual in-line package (DIP) switches
are located on the front panel of the uninterruptible power supply subassembly (see
A in Figure 13 on page 21). Use these switches to select whether the ON or OFF
state of the connected system unit controls the operation of the uninterruptible
power supply during an AC power outage.

A
Figure 13. Location of uninterruptible power supply configuration switches
Stand-alone mode: When both switches are set to the OFF (or up) position
(factory default), the uninterruptible power supply always enters battery-mode during
an AC outage. The unit remains in battery-mode until AC is restored or until the
battery is discharged. On-battery and low-battery signals are available to the
associated system when an RS-232 cable connection is in place, but there is no
control of the uninterruptible power supply from the system unit. This mode of
operation is typical for the standby type of power supplies commonly found in the
marketplace.
Host-dependent mode: The host-dependent mode is when both DIP switches are
set in the ON (or down) position. During an AC outage, the uninterruptible power
supply does not remain in battery mode for more than five seconds unless there is
an active RS-232 connection present from a powered-on system unit. If the system
unit is turned on, the uninterruptible power supply remains in standby mode. If the
system unit is turned off, the unit does not stay in standby mode.
When AC power is restored, AC power is again available at the uninterruptible

power supply output. This setting is useful for situations where system units are
turned off at the close of business and the main store power is also shut down. This
setting prevents the uninterruptible power supply from switching into standby mode
and discharging the battery when the store power is removed.
I/O devices
The SurePOS 700 Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84
support a wide range of displays, keyboards, printers, cash drawers, and scanners.
Refer to the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/
retail/store/support for a list of currently supported devices.
Note: Additional I/O installation and operation information is available in the

following publications:
v Point-of-Sale Options and I/O Devices Service Guide, GC30-9737
v Store Systems Installation and Operation Guide for Point-of-Sale
Input/Output Devices, GA27-4028

Cash drawers
are preconfigured from the factory to work with all IBM cash drawers. In this
automatic mode, the system can detect the difference between IBM 24 V and IBM
38 V cash drawers. Cash drawer port 3A provides an autosensing function for an
IBM cash drawer.
CAUTION:
If you have two connected cash drawers, both drawers must be the same
voltage. Automatic mode sets the cash drawer operating voltage for both
cash drawer ports. If you connect a 24 V cash drawer to port 3A and then
connect a second drawer, it must also be a 24 V drawer. If you are using a
non-IBM drawer, the automatic mode will not work correctly, and damage to
the cash drawer, the system unit, or both is possible.
You can configure the cash drawer voltage (24 V or 38 V) with the configuration
options in the POS configuration setup program or with the jumper override.
Figure 14 shows the location of the cash drawer voltage jumper on the riser card
and a diagram with the position of the jumpers.
3
JP2
JP3
Figure 14. Setting the cash drawer using the jumper override
Table 8 provides the correct jumper settings for the 24 V and 38 V cash drawers.
Table 8. Cash drawer jumper settings
Voltage Jumper JP2 Jumper JP3
Automatic setup (default) Not used 2-3
Manual 38 V 1-2 1-2
Manual 24 V 2-3 1-2
Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer
To operate correctly with the SurePOS 700 Models 723, E23, 743, C43, E43, 783,
E83, 784, C84, and E84, the 4689 double-byte character set (DBCS) SurePOS

Receipt Journal printer voltage must set to 24 V. All other RS-485 printers will work
correctly with the SurePOS 700 at the default setting of 38 V.
To configure the printer voltage to 24 V, set jumpers JP1 and JP2 to one of the
values shown in Table 9.
38 24
JP1
JP2
Figure 15. Location of the printer jumper on the I/O card
Table 9 provides the correct jumper settings for 24 V and 38 V printers.

Table 9. Printer jumper settings
Voltage Jumper JP1 Jumper JP2
Manual 38 V (default) 1-2 1-2
Manual 24 V 2-3 2-3
Powered USB connectors

The powered USB connectors provide additional power from the host to devices
that require more power than is available from the USB standard Type A connector.
As shown in Figure 16 on page 24, the powered USB receptacle consists of two
connectors that are integrated within a common shielded housing. These two
connectors are stacked vertically inside the common housing.
The upper connector (A in Figure 16 on page 24) contains four contacts that are
used for powering the attached device. The lower connector (B in Figure 16 on
page 24) is a fully compliant USB Type A connector capable of mating with either a
standard USB Type A plug or a powered USB plug. In other words, the bottom half
of the connectors are standard USB Type A ports to which USB I/O devices can be
attached.
Note: On SurePort cards, the connector is mounted upside down; on the front USB
port, the connector is mounted sideways.

A
Figure 16. Example of the powered uninterruptible power supply port
A Upper connector; power section of the connector

B Lower connector; standard uninterruptible power supply section of the
connector
Powered uninterruptible power supply connectors provide the following features:

v Additional power for uninterruptible power supply POS I/O devices needing more
than 5 V
v Unique keying and color coding of the 12 V and 24 V connectors, which prevents
unintentionally attaching a connector to the wrong type of port
v Positive mechanical retention latch between the plug and receptacle, which
prevents inadvertent disconnections
Non-POS I/O devices

support most of the following non-POS I/O devices:
v Many, but not all, USB mass-storage devices such as diskette drives, CD-ROM
drives, and memory keys. Lack of standardization precludes a list of the devices
that are not supported. Boot mode is supported for most devices that support
USB boot.
v IBM VGA monitors (CRT and LCD)
v Industry-standard PC keyboards, mice, and printers
v Standard USB and RS-232 devices with appropriate drivers, software, and
operating systems

System and driver support
This section describes the supported operating systems, BIOS information, and
driver requirements for the SurePOS 700 Models 723, E23, 743, C43, E43, 783,
E83, 784, C84, and E84.
Operating systems
The following operating systems are supported on the Models 723, E23, 743, C43,
E43, 783, and E83:
v 4690 OS Version 5 Release 2 (V5R2) or higher
v Windows 2000 with Service Pack 4
v Windows XP Professional Edition with Service Pack 2 or higher
v Windows Embedded for Point of Service (WEPOS) V1.1 or higher
v Windows Embedded POSReady 2009
v PC DOS 2000
The following operating systems are supported on the Models 784, C84, and E84:
v IBM 4690 OS V6.2 Enhanced only
v Windows XP Professional Edition with Service Pack 3
v PC DOS 2000
v Windows Embedded POSReady 2009
v Windows 7 Professional
v Windows 7 Ultimate
v Linux SLEPOS 11
Note: Problem resolution procedures typically require the installation of the latest
fix pack.
Drivers
Driver packages are available on the IBM Web site at
http://www2.clearlake.ibm.com/store/support/html/surepos700.html for download for
all supported operating systems. A complete list is provided on the Web site.
Drivers are provided for video, LAN, USB, audio, RS-232 (if required), and POS I/O.
In many cases, the default drivers that ship with the operating system are
satisfactory.
BIOS
The SurePOS 700 Series has an upgradeable BIOS. IBM provides utilities to
upgrade the BIOS and updates are published on the support Web site. You are
responsible for BIOS upgrades as required. BIOS upgrades are not covered by IBM
warranties or maintenance agreements.
Compatibility
To ensure that the SurePOS 700 Models 723, E23, 743, C43, E43, 783, E83, 784,
C84, and E84 operate smoothly with any previous hardware equipment and
software programs, carefully review the requirements in this section.

Hardware
v All cash drawers: If you use non-IBM cash drawers, you must use the POS I/O
configuration screen or jumper override to set the correct operating voltage.
Failure to do so can damage the cash drawer or the system unit. See “Cash
drawers” on page 22.
v 4820 DVI displays: These displays require a video card that supports Digital
Video Interactive (DVI). The output port is installed in the feature card slot.
v 4820 displays with the integrated speaker feature: These displays require a
PCI audio card with integrated speaker amplification.
v 4820 "active" microphone: The microphone in these displays does not work
with the system.
v PCI Express x1 or PCI card slot: The maximum length of PCI Express or PCI
card slots is 195 mm (7.6 in.).
Software
This section provides details about operating system software requirements and
considerations.
Note: New and unique drivers for all operating systems are required for all
functions in the product.
General migration considerations

These are common migration considerations in retail environments:
v If it is installed, the IBM 4690 OS must be V5R2 or higher for 7X3.
v Applications with hardcoded routines to specific interrupt request (IRQ) levels or
I/O addresses might experience migration problems.
v Applications requiring COM ports 3 or greater must be capable of using a
PCI-compliant, Plug and Play device that uses the shared interrupt architecture.
v Third-party memory modules do not work with every product.
DOS migration considerations

New LAN drivers are required, with modifications to LAN configuration files such as
PROTOCOL.INI. Modifications to CONFIG.SYS and AUTOEXEC.BAT are also
required.
Windows and Linux migration considerations

To migrate a Windows or Linux environment, first reinstall the operating system.
Then, install the appropriate drivers (downloaded from the IBM Retail Store
Solutions Web site at http://www2.clearlake.ibm.com/store/support/html/
surepos700.html), and install the applications.
Note: Existing operating system images for the 4694 or previous models of 4800
are not compatible with the SurePOS 700 Models 723, E23, 743, C43, E43,
783, E83, 784, C84, and E84. However, after you install the operating
system, typical HDD imaging utilities should operate correctly.
RAID
The Redundant Array of Independent Disks (RAID) function provides support for
redundant hard disk drives. Supported only on the Microsoft Windows operating
systems, RAID provides an error message if one of the two hard disk drives
experiences a failure. For more information, see the SurePOS 700-723/743/783/784
Operating System Installation Guide, GA27-5002.

Preparing to call for service
When you call IBM for warranty information or service, be sure to have the serial
number, machine type, and model number available.
Figure 17 shows the location of this information on the pullout tray of SurePOS 700
Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84.
B
Figure 17. Serial number and machine information on front and bottom
Note: Both positions A and B show the serial number, machine type, and
model number.
You can also obtain this information from the BIOS setup screen, as follows:
Models X23/X43/X83
1. With a monitor and PC keyboard attached, turn ON the system.
2. Press the Delete key during POST to enter BIOS Setup.
3. Use the arrow keys to navigate to Standard CMOS Features and press Enter.
The machine type, model, and serial number are shown, in addition to other
unit-specific information.
Models X84
1. With a monitor and keyboard attached, turn ON the system.
2. Press the F2 key during POST to enter BIOS setup.
3. Use the arrow keys to navigate to the Main menu. The machine type, model,
and serial number are shown, in addition to other unit-specific information.

Chapter 2. Removal and replacement procedures
This chapter describes how to remove and replace the field replacement parts. It is
supplemental to the common installation and replacement procedures in SurePOS
700 Series SurePOS 700-723/743/783/784 Systems, Installation, and Operations
Guide, GA27-4998.
Before you begin

Before you begin any of the procedures in this chapter, complete the following
steps:
1. Turn the power OFF at the system unit.
2. Disconnect the power cord from the external power source.
CAUTION:
Never attempt to service this product with AC power present. Only apply
AC power after the system is fully assembled.
3. Remove any attached devices and I/O connections from the unit.
4. Establish personal grounding before touching the unit. For more information,
see “Federal Communications Commission statement” on page 95.
Attention: Before servicing the inside of the system and after you have slid out
the pullout tray from the unit frame, verify that no system board LEDs (red) are
illuminated. Any illuminated LED indicates the presence of power; you must remove
the AC power cord before continuing.
Cables, connectors, and headphones

These tips will assist you when removing and replacing parts for the SurePOS 700:
v All cables and connectors are keyed; therefore, you cannot insert a cable in an
incorrect location.
v When connecting a powered USB cable to the back of the unit, insert the
connector with the latch on the bottom. A bottom latch makes it easy to
disconnect. For the front USB cables, insert the connector in the usual manner,
with the latch on the side.
v For Models 743, C43, E43, 783, E83, 784, C84, and E84, installing a headphone
overrides the line-out speaker.
v All models contain a serial ATA (SATA) connector.
v When routing the cables in the rear, leave extra length at the connector end by
forming a loop before attaching the cable into the cable guide. This extra length
prevents undue strain on the connector.
Removing the slanted I/O tray

The slanted I/O tray installs on the top of a wide system unit and groups the IBM
printer and keyboard with specific dimensions. The tray has a raised edge that is
low in the front. The sides slope up toward the rear and are higher at the rear than
at the front.

The top of the system unit serves as a built-in flat I/O tray. Use this surface when
grouping IBM and non-IBM peripheral devices with varying dimensions.
Note: A version of the slanted I/O tray is available that can be placed on the
wide-footprint SurePOS 700 in an integrated environment. Other versions of
the tray can be placed directly on the counter or on the full-size cash drawer.
The cash drawers provide a built-in flat I/O tray.
To remove a slanted I/O tray, follow these steps:

1. Working from above the system unit, remove the screws from the holes at the
back corners of the I/O tray.
2. Lift off the I/O tray.
3. To remove the front mount clips, push each of the front mounting tabs forward
until it unlatches.
To replace the I/O tray:

1. Install the two mounting clips (A in Figure 18) into the slanted I/O tray. From
the inside of the I/O tray, insert the back of the mounting clip first and push the
front part into the opening.
C
A
Figure 18. Installing two mounting tabs into the slanted I/O tray
2. Turn the I/O tray over. Push on the front of the tab until it clicks into place.
3. Set the I/O tray on top of the unit, and connect the tabs in front of the unit.
4. Attach the I/O tray to the cash drawer by inserting and tightening the two plastic
thumbscrews into the holes at the back corners of the I/O tray.
Removing the covers
The procedures in this section apply to all models and to both the wide and narrow
features. The covers consists of the following parts:
v Front bezel
v Hinged rear door (modesty cover)
v Top cover
Removing the front bezel

To remove the front bezel:
1. Press the right latch (C) and depress the center latch that hooks into the
center tab (A) to loosen the bezel.
Figure 19. Removing the front bezel
Chapter 2. Removal and replacement procedures 31

2. Press the left latch to release the bezel and pull it forward.
3. Lift the bezel from the system.

Opening the rear door
To open the rear door, firmly grip the middle of the rear door and pull. The latches
(B in Figure 20) will release automatically.
Figure 20. Opening the rear door

Removing the top cover
To remove the top cover:
1. Locate the metal holding clip located in the rear center of the top cover (C in
Figure 21).
Figure 21. Removing the top cover
2. Push this clip downward and push the cover backward a few inches, then lift
upward to remove.

Replacing the top cover
To replace the top cover:
1. Place the top cover in position over the system unit so that the front edge aligns
with the line imprinted on the top plate (A in Figure 22).
Figure 22. Installing the top cover
2. Press the top cover sides down and inward slightly while sliding the cover
forward, to lock it into place. Pull cover as far forward as it will go.
3. Close the rear door by pressing downward on the door.

Replacing the front bezel
To replace the front bezel:
1. Locate the hooks on the bottom of the front bezel and align these hooks with
the slots on the frame (B in Figure 23).
Figure 23. Placement of bezel
Note: Before proceeding, pivot the drive bay door D-loop handle completely to
the right, flush against the front of the drive bay door, to ensure that it
does not interfere with closing the front bezel.
2. Push inward on the side tabs (C in Figure 23) and insert one end and then the
other. Push gently on the bezel to close it, ensuring that the center tab (A)
locks into place.

Removing the pullout tray
Attention: Establish personal grounding before touching the unit. For more
information, see “Federal Communications Commission statement” on page 95.
To remove the pullout tray from the unit frame:

1. Follow the steps in “Removing the front bezel” on page 31 to remove the front
bezel.
2. Remove all cable attachments which will restrict removal of the pullout tray.
3. If necessary, unlock the keylock.
4. While holding the unit frame in place, grab the pullout tray handle (A), use
your thumb to lift the pullout tray lock tab (B), and pull firmly. The pullout tray
will slide out of the unit frame completely.
Figure 24. Removing the unit pullout tray from the unit frame
Note: Be sure to support the pullout tray, if you remove it completely.
To replace the pullout tray, insert the rear of the pullout tray into the front of the unit
frame and gently slide back until the pullout tray lock tab (B) locks into place.
Opening the drive bay door

Attention: Establish personal grounding before touching the unit. For more
information, see “Federal Communications Commission statement” on page 95.
To open the drive bay door:

1. Open the front bezel door.
2. If necessary, unlock the drive bay door (refer to "Operating the front lock or lock
plug" in the SurePOS 700 Series SurePOS 700-723/743/783/784 Systems,
Installation, and Operations Guide, GA27-4998.)
3. Pull on the blue drive bay door handle, to open the drive bay door.

Replacing a hard disk drive
To remove a hard disk drive (HDD):
1. Follow the steps in “Opening the drive bay door” on page 37 to open the drive
bay door.
2. Squeeze the two blue drive rail lock tabs (A in Figure 25) inward and pull to
remove the hard disk drive on its rails.
Figure 25. Removing a hard disk drive
To replace the hard disk drive, reverse the previous steps.
Note: Be sure to press the new drive on its rails into the back of the DASD cage,
to ensure a solid connection. The drive rail lock tabs will snap into place
when the drive is fully inserted.

Replacing the optical drive
To remove the optical drive:
bezel.
2. Follow the steps in “Opening the drive bay door” on page 37 to open the drive
bay door.
3. With your hand facing upward, grip the bottom of the optical drive and its
bracket with your fingers while pushing down on the bracket lock tab (A in
Figure 26) to disengage it from its window.
4. Pull out the optical drive in its bracket.
Figure 26. Removing an optical drive
To replace the optical drive, reverse the previous steps.
Note: To ensure a solid connection, press the new drive in its bracket into the back
of the DASD cage. The bracket lock tab will snap into place when the drive
is fully inserted.

Replacing an I/O module
To remove an I/O module:
1. Remove any cables that are attached to the I/O module.
2. Follow the steps in “Removing the pullout tray” on page 37 to remove the
pullout tray completely from the unit frame.
3. Open the I/O modules latch (A in Figure 27) by pressing down on its locking
tab (B) and rotating it counterclockwise on its hinge.
Figure 27. Opening the I/O module latch
4. Pull carefully on the I/O module (C) to slide it out of the slot.
To replace the I/O modules, reverse the previous steps.
Note: Before you install a new RS-485 module, ensure that the jumpers on the
new module match the removed, old module.

Replacing the I/O module latch
To remove the I/O module latch:
1. Follow the steps in “Replacing an I/O module” on page 40 to open the I/O
module latch a full 90 degrees from its closed position.
Note: You do not need to remove the I/O modules to replace the latch.
2. Press down on the top locking tab of the I/O module latch (A in Figure 28) and
pivot the latch downward, out of its sockets (B).
Figure 28. Removing the I/O module latch
To replace the I/O module latch, reverse the previous steps.

Replacing the chassis fan and fan duct (Models 723 and E23 only)
Note: Chassis fans are not present in all Models 723 and E23.
To remove the chassis fan:

1. Follow the steps in “Removing the pullout tray” on page 37 to slide the pullout
tray halfway out of the unit frame.
2. Carefully disconnect the fan connector (A in Figure 29) from the system board.
Figure 29. Disconnecting the chassis fan
3. Push down on the duct lock tab (A in Figure 30 on page 43) and slide the
chassis fan duct (B) towards the rear of the system. Its upper tab and lower
tabs will slide out of the slots on the pullout tray sidewall, which lets you pull it
from the openings in the slots.

A B
hine
ac
ofM
ont
Fr
Figure 30. Removing the chassis fan with duct
To replace the chassis fan, reverse the previous steps.

Notes:
1. When doing the reverse of Step 3 on page 42, be sure that the two bottom lock
tabs on the fan duct engage their slots on the pullout tray sidewall.
2. Be sure to route the chassis fan connector cable under the main riser card
frame and main riser card. Do not route it over the frame, or it will interfere with
pullout tray movement in the unit frame.
3. Reconnect the fan.
Replacing the processor fan (Models 723 and E23 only)

To remove the processor fan:
2. Follow the steps in “Replacing an I/O module” on page 40 to remove the I/O
modules from the system.
3. Carefully disconnect the fan connector cable from the plug on the system board
that is next to the processor.
4. Remove the four screws holding down the fan to remove the fan.
To replace the processor fan, reverse the previous steps.

Replacing the processor fan (Models 743, C43, E43, 783, E83, 784, C84,
and E84 only)
To remove the processor fan:
2. Carefully disconnect the fan connector cable from the plug on the system board
that is next to the memory modules.
3. Press down on the levers (A in Figure 31) on the processor heatsink to
release the connections.
Figure 31. Processor fan and levers
4. Lift the corner of the fan previously held down by the levers, unhook the
opposite corner of the fan, and remove it.
To replace the processor fan, hook the corner of the fan opposite the levers and
press down the corner of the fan next to the levers to lock the fan into place.

Replacing the heatsink and processor (Models 743, C43, E43, 783, E83,
784, C84, and E84 only)
To remove the heatsink and processor:
1. Follow the steps in “Replacing the processor fan (Models 743, C43, E43, 783,
E83, 784, C84, and E84 only)” on page 44 to remove the processor fan.
2. Completely loosen the four spring screws holding down the heatsink to remove
the heatsink.
3. Press down on the processor latch, and move it sideways and up to unlock it.
4. Pivot open the processor cover.
5. Lift out the processor, carefully keeping your fingers on each side of the module.
To replace the processor and heatsink, reverse the previous steps.
Replacing the control switch card

To remove the control switch card:
bezel.
2. Remove the two screws on the front of the card that are holding the card in
place.
3. Pull the card from the unit.
4. Disconnect the cable that is attached to the card connector.
To replace the control switch card, reverse the previous steps.
Replacing the front lock

To remove the front lock:
2. Remove the lock lever from the back of the lock.
3. Remove the clip from the front of the lock.
4. Slide the lock out of the lock bracket.
5. Remove the screw that attaches the lock bracket to the inside of the pullout tray
and remove the lock bracket.
To replace front lock, reverse the previous steps.

Replacing the front USB module (Models 743, C43, E43, 783, E83, 784,
C84, and E84 only)
To remove the front USB module:
1. Disconnect the external option cable attached to the USB module.
3. Disconnect the internal cable attached to the back of the USB module.
4. Remove the two screws holding the USB module to the pullout tray:
v One screw is attached to the front of the pullout tray
v The other screw is attached inside the pullout tray, to the bottom.
5. Pull the USB module from the front of the unit.
To replace front USB module, reverse the previous steps.
Replacing the spline

Note: Spline handles are not present in all systems.
To remove the spline:

2. Locate any installed feature cards and retaining screws (A in Figure 32).
Remove the screws and pull the feature card out of the system.
Figure 32. Removing feature cards
3. Note the cable routing, and then carefully disconnect all power and
communications cables from the riser card.
Note: The riser card main power connector has a latch on the bottom of it that
you must push to disconnect it.
4. Completely loosen the spring screw (A in Figure 33 on page 47) holding the
front of the spline down to the pullout tray.

A
Figure 33. Loosening the spline screw

5. Lift the spline, push down on the rear spline latch tab (A in Figure 34), and
pull up to remove the spline along with the riser card.
Figure 34. Loosening the spline screw
6. If the spline itself is being serviced, remove all I/O slot and adapter slot blanks
(if any), and then proceed to “Replacing the main riser card” on page 49 to
remove the I/O modules and the riser card.
To replace the spline, reverse the previous steps.
Note: When replacing the riser card, ensure that the cash drawer voltage setting
matches the voltage setting on the old riser card. For additional information,
see “Cash drawers” on page 22.

Replacing the main riser card
To remove the main riser card:
1. Follow the steps in “Replacing the spline” on page 46 to remove the spline.
2. Follow the steps in “Replacing an I/O module” on page 40 to remove all I/O
modules.
3. Remove the four screws (A in Figure 35) holding the riser card to the spline.
Figure 35. Removing the riser screws
To replace the main riser card, reverse the previous steps.
Replacing the main riser card battery

The SurePOS 700 uses a CR2032 3 V lithium 'coin' battery on the main riser card.
To remove the main riser card battery:

2. Using the tip of a screwdriver, carefully lever the battery out from under the
battery socket's short tabs (A in Figure 36 on page 50, toward the rear of the
riser card).

Figure 36. Removing the riser battery
To replace the main riser card battery:

1. Insert one edge of the battery (positive side UP) under the battery socket's
longer tabs (B in Figure 36, toward the front of the riser card).
2. Push down on the opposite edge of the battery to snap it under the short tabs.
3. To reinstall the spline, reverse the steps in “Replacing the spline” on page 46.
Replacing the DASD cage

To remove the direct access storage device (DASD) cage:
1. Follow the steps in “Replacing a hard disk drive” on page 38 and in “Replacing
the optical drive” on page 39 to remove all drives from the drive bay.
Note: Step 1 is only necessary if you are actually replacing just the DASD
cage; if you are merely removing it as part of another procedure, ignore
this step.
2. Follow the steps in “Replacing the spline” on page 46 to remove the spline from
the system.
3. While holding the DASD cage, push down on the cage lock tab (B) with your
thumb and pull up.

B
Figure 37. Removing the DASD cage
To replace the DASD cage, reverse the previous steps.
Note: Ensure that the guide tab (C) aligns with its slot on the pullout tray base
(not shown), which will help to guide the DASD riser card into the DASD slot
on the system board.
Replacing the power supply

To remove the power supply:
2. Note the cable routing, and then carefully disconnect the internal power
connector from the system board.
Note: The system-board main power connector has a latch on the right side of
it that you must push to disconnect it.
3. Disconnect the power cable from the riser card.
Note: The riser card main power connector has a latch on the bottom of it that
you must push to disconnect it.
4. Disconnect the internal power cable rear coupling from the power supply.
5. Completely loosen the spring screw holding the front of the power supply to the
front of the pullout tray.
6. Lift to remove the power supply from the unit.
To replace the power supply, reverse the previous steps.

Replacing the power supply rear coupling
To remove the power supply rear coupling:
2. Disconnect the internal power cable rear coupling from the power supply.
3. Remove the two screws holding the power cable rear coupling to the rear of the
pullout tray.
4. Pull from the rear of the pullout tray to remove the power cable rear coupling
from the unit.
To replace the power cable rear coupling, reverse the previous steps.
Replacing the system board

To remove the system board:
1. Disconnect all external device cables (I/O devices, audio, keyboard, and so
forth).
2. To remove the spline, along with its riser card and all adapters and I/O modules,
follow the steps in “Replacing the spline” on page 46.
Note: You do not have to remove the riser card, adapters, or I/O modules from
the spline to remove it from the system; you can skip those steps of that
procedure.
3. Follow the steps in “Replacing the DASD cage” on page 50 to remove the drive
cage, along with its riser card and all drives.
Note: You do not have to remove the riser card or drives from the DASD cage
to remove it from the system; you can skip those steps of that procedure.
4. Refer to "Installing memory modules" in the SurePOS 700 Series SurePOS
700-723/743/783/784 Systems, Installation, and Operations Guide, GA27-4998,
to remove the memory modules.
5. If necessary, follow the steps in “Replacing the heatsink and processor (Models
743, C43, E43, 783, E83, 784, C84, and E84 only)” on page 45 to remove the
processor fan, the heatsink, and the processor.
6. Follow the steps in “Replacing the power supply” on page 51 to remove the
power supply.
7. Note the cable routing, and then carefully disconnect the connectors on the
system board for the control switch card (Models 743, C43, E43, 783, E83, 784,
C84, and E84 only) and for the front USB module.
8. Lift the system board tray lever (A in Figure 38 on page 53) and pull towards
the front of the tray. The system board tray will slide off of its hooks on the
bottom of the pullout tray, which lets you remove the system board tray and
system board completely from the pullout tray.

A
Figure 38. Removing the system board tray
To replace the system board, reverse the previous steps.
Replacing the system board battery (Models xx3)

The SurePOS 700 uses a CR2032 3 V lithium "coin" battery on the system board.
To remove the system board battery:

2. Carefully press down on the battery release button (A in Figure 39 on page
54, toward the front of the system board). The battery will lever up out of the
socket.

Figure 39. Removing the system board battery (Models xx3)
To replace the system board battery:

1. Insert one edge of the battery (positive side UP) under the battery socket's tabs
(toward the rear of the system board).
2. Carefully press down on the battery to snap it under the battery release button.
3. Slide the pullout tray back into the unit frame until it locks into place.

Replacing the system board battery (Models xx4)
The following picture shows the location of the system board battery A for Models
xx4. To remove the battery, grasp it with the thumb and index finger, and lift up.
Reverse this procedure to install the battery.
Figure 40. Replacing the Model xx4 battery

Installing a new internal modular flash drive for SurePOS 723, 743, and
783
To install an internal modular flash drive, open the cover and view the modular flash
drive location as illustrated on SurePOS models 743 or 783 (Figure 41), , or model
723 (Figure 42 on page 57).
Attach the modular flash drive pins to the system board connector.
Figure 41. SurePOS 743 and 783 system board
Line up the pins on the board with the holes on the internal modular drive shown
(A in Figure 41 or B in Figure 42 on page 57) and the white peg at the opposite
end of the drive. There is a white stand-off pin that snaps through a hole on the
motherboard.

B
Figure 42. SurePOS 723 system board
To disconnect an internal modular flash drive, gently lift up the drive from the 10-pin
connector while pressing in the wings of the white stand-off pin. The stand-off pin
should remain connected to the motherboard.

Chapter 3. Problem determination
Problems with the SurePOS 700 Models 723, E23, 743, C43, E43, 783, E83, 784,
C84, and E84 can be caused by software errors or hardware failures. This chapter
contains problem-analysis tables to help determine the cause of a problem and how
to solve it.
When you turn on the SurePOS 700, the system runs a power-on self-test (POST).
The following conditions indicate a successful POST:
v A single beep sounds.
v The power and uninterruptible power supply status indicators are both on and are
not blinking.
If the POST is unsuccessful, see “Problem isolation” on page 63.
Preliminary checklist
If you have a problem with the system, first use this checklist:
1. Ensure that all I/O devices are connected correctly.
2. Ensure that AC power is connected.
3. Ensure that the contrast and the brightness controls on the display are adjusted
correctly.
4. Ensure that all installed hardware (such as a memory module, feature card,
printer, or mouse) and cables are connected correctly and securely.
5. Turn on the system and listen for one or two beeps at the completion of the
POST.
6. If POST does not complete, turn off the system and remove any optional
adapters and all I/O devices except a single keyboard and display.
7. If POST still fails to complete, see “Problem isolation” on page 63.
Using the diagnostic processor

The system unit contains a diagnostic processor that assists in the diagnosis of
common hardware field problems. This task is accomplished using diagnostic LEDs
and a System Event Log Viewer.

Understanding the light path LEDs
Table 10 describes the front panel LEDs and the component or process each LED
represents (see also Figure 5 on page 11). This table also describes the possible
conditions and actions for you to resolve the condition.
Table 10. Diagnostic processor LEDs
LED Component Conditions when lit Action
C Information A hardware fault has occurred. Open the front door and view
LEDs I, J, K, L, and M for actions.
When the fault is corrected, the

information LED is no longer lit.
I LED 1, fan The processor fan is no longer 1. Check the processor vent for
spinning. blockages or dust build up.
2. Ensure that the processor fan
is plugged into the system
board.
3. Replace the processor fan.

fan LED is no longer lit.
J LED 2, system board The system board has failed. Replace the system board.

system board LED is no longer lit.
K LED 3, upper HDD The HDD failed the hard disk 1. Check that the HDD
health check. connection to the system.
L LED 4, lower HDD
Make sure that it is secured
and completely engaged in the
drive bay.
2. If the HDD presence or type
change is intended, no failure
occurred. Reset the system
event log to clear the failure.

HDD LED is no longer lit.
M LED 5, power supply The power supply voltage is 1. Ensure that the power supply
operating outside of the supported fan is not blocked or
parameters, or the power supply obstructed.
fan is no longer spinning.
2. Replace the power supply.

power supply LED is no longer lit.

Using the System Event Log Viewer
The System Event Log Viewer is a BIOS POST (power on start) plug-in that
provides access to the system event log. Follow these steps to view the system
event log:
1. Turn on the system and wait for the System Event Log Viewer (Figure 43)
screen to appear.
Figure 43. System Event Log Viewer screen
Chapter 3. Problem determination 61

2. Press Ctrl+D to open the System Event Log Viewer. A screen similar to
Figure 44 appears.
Figure 44. Example of saved events screen
3. For additional details of a saved event, select one with the keyboard, or press
the event hot key.
4. Follow the prompts on the screen to view events or to clear the system event
log.
Notes:
1. All saved events can be viewed.
2. Events are logged by event date: most recent to oldest.
3. If the event log reaches its capacity, the oldest events are deleted.

Problem isolation
If the SurePOS 700 fails, follow the procedures that are described in Table 11. If
you cannot solve the problem, contact a trained service technician.
Table 11. Actions to isolate the cause of a problem
Problem Action to perform
The power indicator 1. Check that the AC power cord is plugged into both the wall
remains off. outlet and the back of the terminal.
2. Ensure that AC power is present at the wall outlet.
There is a continuous 1. Check to see if memory is missing.
series of beeps.
2. Re-seat memory.
3. Replace memory.
The video display is failing 1. Verify that the video display cables are securely connected.
(totally blank screen, no
2. Ensure that the video display power cord is plugged in and
cursor displayed, screen is
that the video display is turned on.
unreadable, or other
display problems). 3. Verify that the power indicator on the system unit and the
indicator light on the display are lit.
4. Adjust contrast and brightness controls on the display.
5. Use the reference documentation (if available) for the
display.
6. Exchange the video display.
The keyboard does not 1. Ensure that the keyboard is securely attached to the
work or only some keys keyboard port.
work.
2. Move your fingers across the keys. Ensure that no keys are
stuck.
3. Ensure that you are on a screen that permits typing. Some
screens do not permit you to type on them.
One or more POS I/O 1. Ensure that the I/O devices are securely and correctly
devices are failing. connected to the system unit.
2. If the device has its own power cord and power switch,
ensure that it has power and that the power switch is turned
on.
3. Exchange the cables.
4. If a POS I/O device is available that is known to be good,
substitute it for the failing device to help in isolating the
failure.
An optional feature Refer to the service information for the adapter.
adapter is failing.
The system does not turn Press and hold the power button until the unit turns off
off when the power switch (approximately 5 seconds).
is pressed.
Notes:
1. Some devices that attach to the system have test instructions. Refer to those
instructions when testing those devices.
2. Record any error message or symptom so that this information is available
when service is called.

3. When using application software, you might receive error messages that apply
to the software. Refer to the software manual for explanations of those
messages.
Special tools requirements

You might need to order these tools, which are not included in the toolkit:
v Ethernet wrap plug
v Tri-connector (serial and parallel) wrap plug
v USB mouse, required for POS Device Diagnostics
v PS/2-style or POS keyboard
Refer to the http://www.ibm.com/solutions/retail/store/support Web site for more

information.

Using the RAID application (Models xx3)
The Redundant Array of Inexpensive Disks (RAID) application supports Models 723,
E23, 743, C43, E43, 783, and E83 with one or two hard disk drives and the
Microsoft Windows operating system. RAID provides an error message if one of the
two hard disk drives experiences a failure.
Determining a hard drive failure (Models xx3)

When the RAID program indicates a hard drive failure, you can determine which
drive has failed using one of the following two methods.
Method one: Click the RAID icon

1. From the Microsoft Windows task bar, click the RAID icon. This icon is present
only during an array rebuilding or if abnormal activity occurred, such as a failed
drive. The VIA V-RAID utility opens as shown in Figure 45.
2. Determine which hard disk drive has failed by expanding the array.
Figure 45. Disk drive failure
3. Initiate shutdown and power off the machine: click Start > Shutdown or follow
the procedure for your business.
4. Continue with the steps described in “Replacing and rebuilding a hard drive
(Models xx3)” on page 66.
Method two: Entering RAID during startup

1. Shut down and reboot the machine by clicking Start > Shutdown or by
following the procedure for your business.

2. During the reboot, Figure 46 displays information about the failing disk. Make
note of which drive is the failing disk. Failing drives are indicated with a Broken
status.
Figure 46. Boot up warning
3. Power off the machine.

4. Continue with the steps described in “Replacing and rebuilding a hard drive
(Models xx3).”
Replacing and rebuilding a hard drive (Models xx3)

Note: Before beginning these procedures, you should have completed one of the
two methods on determining the failed hard disk drive.
1. Follow the steps in “Replacing a hard disk drive” on page 38 to remove and
replace the failing hard disk drive.
2. Reassemble the machine and power on.
After the operating system loads, the RAID application rebuilds the hard disk drive
automatically. During this process, you can use the machine normally. Rebuilding
time varies depending upon the size of the partition, the amount of data and the
system activity during the rebuild.
Accessing the RAID setup menu (Models xx3)

After enabling the RAID function from the BIOS setup menu, you can enter the
RAID setup menu before the Windows OS starts by pressing Ctrl+C or Ctrl+Z on

the keyboard. Figure 47 is an example of the menu.
Figure 47. Example of the RAID setup menu
Using the RAID application (Models xx4)

The Redundant Array of Inexpensive Disks (RAID) application supports 784, C84,
and E84 with one or two hard disk drives and the Microsoft Windows operating
system. RAID provides an error message if one of the two hard disk drives
experiences a failure.
Determining a hard drive failure (Models xx4)

When the RAID program indicates a hard drive failure, you can determine which
drive has failed using one of the following two methods:
Method one: Clicking the RAID icon

1. Select Start > Programs > Intel Matrix Storage Manager > Intel Matrix
Storage Console.
2. See Figure 48 on page 68 to determine which hard disk drive has failed, as
indicated by the drive and volume status.

Figure 48. Viewing the hard drive and volume status
3. Initiate shutdown and power off the machine by clicking Start > Shutdown or
by following the procedure for your business.
4. Continue with the steps described in “Replacing and rebuilding a hard disk drive
(Models xx4)” on page 69.
Method two: Entering RAID during startup

1. Shut down and reboot the machine by clicking Start > Shutdown or follow the
procedure for your business.
2. During the reboot, Figure 49 on page 69 displays information about the failing
disk. Make note of which drive is the failing disk. The failing drive is shown as
'Broken' or 'Failed' under the Status heading.

Figure 49. Boot up warning
3. Turn off the machine.

4. Continue with the steps described in “Replacing and rebuilding a hard disk drive
(Models xx4).”
Replacing and rebuilding a hard disk drive (Models xx4)

Note: Before beginning these procedures, complete one of the two methods to
determine the failed hard disk drive.
Follow the steps in the “Replacing a hard disk drive” on page 38 to remove and
replace the failing hard disk drive.
After the operating system loads, the RAID application rebuilds the hard disk drive
automatically. During this process, you can use the machine normally. Rebuilding
time varies depending upon the size of the partition, the amount of data, and the
system activity during the rebuild. See Figure 50 on page 70.

Figure 50. Example of the RAID setup menu
Accessing the RAID setup menu (Models xx4)

After enabling the RAID function from the BIOS setup menu, you can enter the
RAID setup menu before the Windows OS starts by pressing Ctl+I on the keyboard.
Figure 49 on page 69 is an example of the menu.

Chapter 4. Diagnostics and configuration settings
This chapter provides information on the diagnostics, CMOS, and configuration
settings for the SurePOS 700 Models 723, E23, 743, C43, E43, 783, E83, 784,
C84, and E84.
Important information
The SurePOS 700 Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and
E84 require new POS I/O and LAN drivers. Existing drivers for Models 4694
and Models 4800 will not work properly with these products. This notice
applies to all operating systems: DOS, 4690, Windows, and Linux. Additionally,
a hard drive image for a predecessor product will not work properly with these
products. Be sure and download the appropriate drivers from the IBM Retail
Store Solutions Web site at http://www2.clearlake.ibm.com/store/support/html/
surepos700.html.
Service and diagnostics

The service and diagnostics programs for the SurePOS 700 Models 723, E23, 743,
C43, E43, 783, E83, 784, C84, and E84 are available from the IBM Retail Store
Solutions Web site at http://www2.clearlake.ibm.com/store/support/html/
surepos700.html.
To run the diagnostics:

1. Download the IBM Diagnostics for POS systems and Peripherals diagnostics
image from the Web site and copy it to your media.
2. Ensure that your BIOS settings on the terminal are set to permit you to boot
from the media for your installation (see “Boot device order (Models xx3)” on
page 72).
3. Boot your system using the executable file.
Using the IBM BIOS Setup Utility

The IBM BIOS Setup Utility is a program for viewing and configuring system
functions. These are some examples of these system functions:
v Setting the system time and date
v Changing the boot device order
v Configuring power management settings
v Setting passwords
The settings controlled by the BIOS Setup Utility program are stored in nonvolatile
memory (CMOS). The default settings for most system functions are acceptable for
the majority of environments.

Navigation and menus
Use an attached PC keyboard and video display to navigate and configure options.
Start the BIOS Setup Utility during the POST by pressing the appropriate key when
prompted:
v For Models X23, X43, X83, press the Delete key to enter setup.
v For Models 784, C84, and E84, you must press the F2 key when the system
prompts you to enter setup.
Menus provide configuration of different system functions. Menus preceded by the

greater than (>) symbol have submenus. Use the arrow key to navigate the menus,
and use the Esc key to exit them. After you select a submenu, press Enter to open
it.
Saving settings
You must save changes made in the IBM BIOS Setup Utility so that they can take
effect on the next system boot. Exceptions are the time and date, which are
updated and saved immediately. To save changes, select Save & Exit Setup on the
main menu, or press F10 at any time. To exit Setup without saving changes, select
Exit Without Saving, or press Esc while at the main menu.
You can save your settings to a file using the CMOS Save Utility and copy them to
other units using the CMOS Restore Utility. You can download these utilities from
the IBM Retail Store Solutions Web site at http://www2.clearlake.ibm.com/store/
support/html/surepos700.html.
Boot device order (Models xx3)

The boot device order is a setting that you can configure in BIOS. This function
controls the devices from which the system can be booted and the order in which
they are started. This function is located on the Advanced BIOS Features menu as
First Boot Device, Second Boot Device, Third Boot Device, and Fourth Boot
Device. Navigate to each item, and press Enter to see a list of available boot
devices.
The system default boot devices are as follows:

v First Boot Device: USB-FDD
v Second Boot Device: CD-ROM
v Third Boot Device: Hard Disk
v Fourth Boot Device: Broadcom PXE
With these settings, the system attempts to boot first from a diskette in a USB
diskette drive, then from the CD ROM, then from hard disk drive 0, and then from
the LAN. If no devices are bootable, the system will repeatedly try the boot list in
order until it is successful.
Note: BIOS sees the USB memory keys as hard disk drives.
Boot device order (Models xx4)

For the boot device order for the xx4 models, refer to the SurePOS700 Series:
SurePOS 700–723/743/784 Operating System Installation Guide, GA27–5002.

Restoring CMOS default settings
Note: Be sure to record your customized settings to reset them later.
To clear your CMOS settings and restore the default settings:

1. Turn off the system unit, and disconnect the AC power cord.
2. Follow the instructions in “Removing the covers” on page 31.
3. Follow the instructions in “Removing the pullout tray” on page 37.
4. See A in Figure 51 or B in Figure 52 on page 74 or C in Figure 53 on
page 74 to locate your CMOS jumper on the system board. See Table 12 on
page 75 for the correct pins and position to clear your CMOS settings.
A
JP1
1
2
3
Figure 51. Location of CMOS jumper - Models 743, C43, E43, 783, and E83
Chapter 4. Diagnostics and configuration settings 73

B JP1
1
2
3
Figure 52. Location of CMOS jumper - Models 723 and E23
Figure 53. Location of CMOS jumper - Models 784, C84, and E84

Table 12. CMOS jumper and pin location by model
Pins for normal
Model CMOS jumper operation Pins to clear CMOS
Models 723 and JP1
E23
Models 743, C43, JP1
E43, 783, and 1-2 2-3
E83
Models 784, C84 JP1
and E84
5. Move the pins to position 2-3 and wait for 5 seconds.

6. Return the pins to position 1-2.
7. Plug in the AC cord and turn on the system. Your system now has the default
CMOS settings.
Note: Restoring the CMOS default settings might be necessary if a password is

lost or forgotten.
Chapter 4. Diagnostics and configuration settings 75

Appendix A. Parts catalog

Assembly 1: SurePOS 700 Models 723, E23, 743, C43, E43, 783, E83,
784, C84, and E84
10 6
13 5
14
3
15
9
17
18
22
21
20
19
24
7 8 11 12 27 28 23
25
26
29

Assembly 1: (continued)
Description
Asm– Part
Index Number Units Top cover assemblies (without rear door):
1–1 45T9214 1 Narrow top cover assembly; storm (light) gray
–1 45T9215 1 Narrow top cover assembly; iron (dark) gray
–1 45T9216 1 Narrow top cover assembly; litho gray
–2 45T9217 1 Wide top cover assembly; storm (light) gray
–2 45T9218 1 Wide top cover assembly; iron (dark) gray
–2 45T9219 1 Wide top cover assembly; litho gray
Rear door assemblies:

–3 45T9220 1 Narrow standard rear door; storm (light) gray
–3 45T9221 1 Narrow standard rear door; iron (dark) gray
–3 45T9222 1 Narrow standard rear door; litho gray
–4 44T5697 1 Narrow cable arm rear door; storm (light) gray
–4 44T5699 1 Narrow cable arm rear door; iron (dark) gray
–4 45T9001 1 Narrow cable arm rear door; litho gray
–5 45T9223 1 Wide standard rear door; storm (light) gray
–5 45T9224 1 Wide standard rear door; iron (dark) gray
–5 45T9225 1 Wide standard rear door; litho gray
–6 73Y1976 1 Wide cable arm rear door; storm (light) gray
–6 73Y1978 1 Wide cable arm rear door; iron (dark) gray
–6 73Y1980 1 Wide cable arm rear door; litho gray
Front bezel assemblies (includes front door, USB door, headphone jack
plug, and uninterruptible power supply blank if wide):
–7 44T5216 1 Narrow front bezel assembly; storm (light) gray
–7 44T5218 1 Narrow front bezel assembly; iron (dark) gray
–7 44T5220 1 Narrow front bezel assembly; litho gray
– 44T5228 1 Narrow coverless front bezel assembly; storm (light) gray
– 44T5230 1 Narrow coverless front bezel assembly; iron (dark) gray
– 44T5232 1 Narrow coverless front bezel assembly; litho gray
–8 44T5222 1 Wide front bezel assembly; storm (light) gray
–8 44T5224 1 Wide front bezel assembly; iron (dark) gray
–8 44T5226 1 Wide front bezel assembly; litho gray
– 44T5234 1 Wide coverless front bezel assembly; storm (light) gray
– 44T5236 1 Wide coverless front bezel assembly; iron (dark) gray
– 44T5238 1 Wide coverless front bezel assembly; litho gray
–9 73Y1310 1 Cable arm assembly
–10 46N1998 1 Power Supply

–10 46N1996 1 Power Supply
–11 45T9031 1 Lock assembly (includes barrel, bracket, lock cam, and screws)
– 47J5575 1 Lock plug
–12 45T9027 1 Drive bay door assembly (includes drive bay door, drive bay door pin, and drive bay
door pull handle)
–13 45T9035 1 DASD cage assembly (includes metal DASD cage and DASD riser card) for IDE
CDROM and DVD for Models 723, 743, and 783
–13 73Y0014 1 DASD cage assembly (includes metal DASD cage and DASD riser card) for SATA
CDROM and DVD for Models 723, 743, and 783
–14 45T9038 1 HDD, 80 GB, SATA attached assembly (includes drive, rails, and screws)
–14 45T9041 1 HDD, 160 GB, SATA attached assembly (includes drive, rails, and screws)
Appendix A. Parts catalog 79

Description
Asm– Part
–14 73Y0013 1 HDD, 250 GB, SATA attached assembly (includes drive, rails, and screws)
–14 99Y1403 1 SSD, 64 GB, SATA attached assembly (includes drive, rails, and screws)
–15 45T9039 1 CD-RW assembly (includes CD-RW drive, bracket, and screws) IDE
–15 45T9040 1 DVD-RW assembly (includes DVD-RW drive, bracket, and screws) IDE
–15 45T9043 1 Floppy disk drive (FDD) assembly (includes FDD, bracket, and screws)
– 73Y0010 1 CD-RW-SATA
– 73Y0011 1 DVD-RW-SATA
– 45T9044 1 Optical drive blanking shield
– 46N2139 1 Filler Panel (for use when no DASD cage is installed)
– 06P5223 1 External FDD
–17 45T9048 1 PCI/PCI Express riser assembly (includes spline and riser card)
– 45T9056 1 PCI/PCI Express riser card
–17 45T9054 1 Dual PCI riser assembly (includes spline and riser card)
– 45T9057 1 Dual PCI riser card
– 45P6222 1 Riser card battery
– 45T9059 1 Riser bracket
– 46N1992 1 I/O module (3 RS-485, 3 USB,S3)
–18 45T9083 1 I/O module (top, 5 USB)

–18 45T9085 1 I/O module (top, RS-232)
–18 45T9082 1 I/O module (RS-232; RPQ only)
–18 45T9084 1 I/O module (top, RS-485)
–18 46N5020 1 I/O module (top RS-485) 24 V
–18 47J5582 1 I/O module (3 9–pin RS-232)
–18 47J5583 1 I/O module (1 9–pin RS-232, 3 USB, 1 cash drawer)
– 45T9045 1 I/O module blank
– 45T9058 1 SurePort door
– 46N1981 1 System board; Models 723 and E23 (includes processor, heatsink, and system board
tray for S3)
–19 46N1983 1 System board; Models 743, C43, E43, 783, and E83 (includes system board tray for
S3)
– 45P6222 1 System board battery
– 73Y0001 1 System board Models 784, C84, and E84
–20 45T9055 1 Processor, Intel Celeron 440 2.0 GHz, Models 743, C43, and E43
–20 45T9049 1 Processor; Intel Core 2 Duo E4300 1.8 GHz, Models 783 and E83
–21 45T9067 1 Heatsink assembly with fan, Models 743, C43, E43, 783, E83, 784, C84, and E84.
– 80Y6747 Heatsink, thermal pad (5 pack) (used with 45T9067)
–21 93Y0050 1 Heatsink assembly with fan, Models 743, C43, E43, 783, E83, 784, C84, and E84.
–22 45T9071 1 Processor fan, Models 743, C43, E43, 783, E83, 784, C84, and E84 (45T9067 -
used only).
– 45T9069 1 Processor fan, Models 723 and E23
– 45T9985 1 Memory, 256 MB DDR2, Models 723 and E23

– 45T9986 1 Memory, 512 MB DDR2, Models 723 and E23
– 45T9987 1 Memory, 1 GB DDR2, Models 723 and E23
– 45T9066 1 Memory, 512 MB DDR2, Models 743, C43, E43, 783, and E83
– 45T9079 1 Memory, 1 GB DDR2, Models 743, C43, E43, 783, and E83

Description
Asm– Part
– 45T9080 1 Memory, 2 GB DDR2, Models 743, C43, E43, 783, and E83
–23 1 Pullout tray

–24 45T9016 1 Unit frame
–25 44T5249 1 Wide uninterruptible power supply housing
– 45T9339 1 Wide uninterruptible power supply housing without feet
– 45T9997 1 PCI Express Video Adapter, Models 723, E23
– 23K8110 1 Uninterruptible power supply housing closeout
–26 42M5861 1 Low voltage uninterruptible power supply (optional; wide systems only)
–26 42M5860 1 High voltage uninterruptible power supply (optional; wide systems only)
– 73Y0008 1 1 GB DDB Models 784, E84, C84
– 73Y0009 1 2 GB DDB Models 784, E84, C84
– 73Y0166 1 Intel Processor - E5300, Models 784, E84, C84
– 73Y0167 1 Intel Processor - E7400, Models 784, E84, C84
– 80Y0824 1 Uninterruptible power supply battery2
–27 45T9018 1 Switch/LED card. Use for Models 723,743,783,E23,E43,E83,C43 system board Rev
1.0
–27 46N1994 1 Switch/LED card. Use for Models 723,743,783,E23,E43,E83,C43 system board Rev
1.1 and higher and for Models 784, E84 and C84
–28 45T9022 1 Front USB/Audio card
– 45T9046 1 Front USB/Audio blanking shield
–29 45T9086 1 Uninterruptible power supply cover; storm (light) gray
–29 45T9088 1 Uninterruptible power supply cover; iron (dark) gray
–29 45T9090 1 Uninterruptible power supply cover; litho gray
– 45T9092 1 Miscellaneous hardware kit3
Options:
– 42C0060 1 Keyboard, PS/2 preferred
– 39X8908 1 Modular flash drive
– 41A3542 1 Vertical stand, storm (light) gray
– 41A3543 1 Vertical stand, iron (dark) gray
– 41A3544 1 Vertical stand, litho gray
Cables:
– 45T9025 1 Cable, front USB
– 45T9020 1 Cable, switch/LED card
– 44T5667 1 Cable, serial port (black connectors)
– 44T5669 1 Cable, serial port (blue connectors)
– 45T9436 1 Cable, Ethernet, CAT6
– 42M5651 1 Cable, cash drawer adapter (SDL to RJ11)
– 39M5380 1 Cable, uninterruptible power supply power (500 mm)
– 42M5862 1 Cable, uninterruptible power supply communications (310 mm)
2. SurePOS 700 uninterruptible power supply batteries are a consumable item and, as such, you are responsible for replacing them.
IBM warrants the original uninterruptible power supply battery for 90 days from the ship date to the customer or distributor. In the
United States and Canada, you can purchase replacement batteries (P/N 23K8052) by calling 1-800-IBM-CALL (1-800-426-2225).
If you are located outside of the United States and Canada, contact your IBM representative.
3. Includes blue tip, keylock cam screw, CD-ROM screw, M3 screws, M4 flat-head screws, 6-32 screws, serial port standoff, main
feet, center foot, center foot pin, PCI blank, cover plug, lock plug, and labels.

Description
Asm– Part
– 46N2002 1 Cable, uninterruptible power supply communications (480 mm)
– 39M5514 1 Cable, uninterruptible power supply power (750 mm)
– 46N1986 1 Cable, uninterruptible power supply communications (750 mm)
– 41A3569 1 Cable, power inlet
– 41A3552 1 Cable, uninterruptible power supply adapter to NEMA 5-15R
– 39M5399 1 Cable, T power connector
– 42M5873 1 Cable, RS-232 converter (15 pin, 9 pin standard)
– 41A3553 1 Universal coupler power cord

Assembly 2: Slanted I/O tray
4 7
5 X2
6
9 X2
Storm Gray
Iron Gray
Litho Gray

Asm– Part
Index Number Units Description
2–1 41A3567 1 Keyboard replacement filler panel; pearl white
–1 41A3566 1 Keyboard replacement filler panel; iron (dark) gray
–2 30L6322 1 Printer filler/narrow credit card holder; pearl white/storm (light) gray
–2 41A3547 1 Printer filler/narrow credit card holder; iron (dark) gray
–3 30L6230 1 Filler insert for display filler panel; pearl white

–3 10N1274 1 Filler insert for display filler panel; iron (dark) gray
–4 30L6217 1 Credit card holder; pearl white

–4 41A3548 1 Credit card holder; iron (dark) gray
–5 30L6240 2 Screw, molded; storm (light) gray

–5 10N1346 2 Screw, molded; iron (dark) gray
–5 93F1779 1 Screw, molded; litho gray
–6 14J1009 1 Slanted I/O tray; storm (light) gray

–6 14J1010 1 Slanted I/O tray; iron (dark) gray
–6 14J1255 1 Slanted I/O tray; litho gray
– 30L6320 1 Tabletop integration tray; storm (light) gray

– 41A3584 1 Tabletop integration tray; iron (dark) gray
– 41A3546 1 Tabletop integration tray; litho gray
– 45T9998 1 Metal insert for tabletop tray (supports 4820 mount)
– 41A3578 1 Cash drawer slant tray; litho gray

– 45T9226 1 Metal insert cash drawer tray (supports 4820 mount)
– 47L7995 1 Display filler panel, character/graphics

–7 30L6218 1 Display filler panel; pearl white
–7 10N1248 1 Display filler panel; iron (dark) gray
–8 30L6216 1 Keyboard filler panel; pearl white
–8 41A3557 1 Keyboard filler panel; iron (dark) gray
– 16K8692 1 Single station printer filler panel; pearl white
– 47P9273 1 Single station printer filler panel; iron (dark) gray
–9 41A3574 2 Mounting clip
– 59G9136 1 Tape holder (pearl/storm)

– 42M5726 1 Narrow gap filler; pearl white
– 42M5727 1 Narrow gap filler; iron (dark) gray

Line cord assemblies
Table 13. Power cords for all models
Part number Length Country
39M5066 4.3 M Argentina, Paraguay, Uruguay
39M5100 4.3 M Australia, New Zealand, Papua, New Guinea
39M5093 4.3 M, 220 volt Bahamas, Barbados, Bermuda, Bolivia,
Canada, Cayman Islands, Columbia, Costa
Rica, Dominican Rep., El Salvador, Ecuador,
Guatemala, Haiti, Honduras, Jamaica, Mexico,
Netherlands Antilles, Nicaragua, Panama,
Peru, Philippines, United States, Venezuela
39M5162 2.8 M Non-locking Chile
39M5204 4.3 M China (PR)
39M5078 2.8 M Non-locking, 120 Colombia, Venezuela, Peru, Ecuador, Brazil
volt
39M5128 4.3 M Non-locking Denmark
39M5121 4.3 M European plug, Albania, Austria, Belgium,
Bulgaria, Croatia, Czech Republic, Egypt,
Finland, France, Germany, Greece, Hungary,
Iceland, Indonesia, Macedonia, Netherlands,
Norway, Poland, Portugal, Romania, Russia,
Serbia, Slovakia, former Yugoslavia, Spain,
Sweden, Turkey, Korea
39M5149 4.3 M Non-locking Hong Kong, Ireland, Malaysia, Singapore,
U.K., Guyana, Trinidad (West Indies)
39M5142 4.3 M Bangladesh, Pakistan, South Africa, Sri Lanka
39M5224 4.3 M India
39M5170 4.3 M Non-locking Israel
39M5163 4.3 M Non-locking Italy, Chile
39M5191 4.3 M Non-locking Japan
39M5065 2.8 M Non-locking Paraguay, Uruguay
39M5156 4.3 M Non-locking Switzerland
39M5252 4.3 M Taiwan
39M5077 1.8 M Non-locking United States. (Required in Chicago), Canada,
Latin America
39M5079 4.3 M Non-locking, 120 United States, Bahamas, Barbados, Bermuda,
volt Bolivia, Canada, Cayman Islands, Columbia,
Costa Rica, Dominican Republic, El Salvador,
Ecuador, Guatemala, Haiti, Honduras,
Jamaica, Mexico, Netherlands Antilles,
Nicaragua, Panama, Peru, Philippines, Saudi
Arabia, Thailand, Venezuela
39M5107 4.3 M Locking United States.

Appendix B. Safety information
Danger:
Before you begin to install this product, read the safety information in IBM
Safety Information — Read This First, GA27-4004. This booklet describes safe
procedures for cabling and plugging in electrical equipment.
Gevaar:
Voordat u begint met de installatie van dit produkt, moet u eerst de
veiligheidsinstructies lezen in de brochure Veiligheidsinstructies—Lees dit
eerst, GA27-4004. Hierin wordt beschreven hoe u electrische apparatuur op
een veilige manier moet bekabelen en aansluiten.
Perigo:
Antes de começar a instalar este produto, leia as informações de segurança
contidas em Informações Sobre Seguranaça—Leia Isto Primeiro, GA27-4004.
Esse folheto descreve procedimentos de segurança para a instalação de
cabos e conexões em equipamentos elétricos.
Fare!
Før du installerer dette produkt, skal du læse sikkerhedsforskrifterne i
Sikkerhedsforskrifter—Lœs dette først GA27-4004. Vejledningen beskriver den
fremgangsmåde, du skal bruge ved tilslutning af kabler og udstyr.

Gevaar
Voordat u begint met het installeren van dit produkt, dient u eerst de
veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety
Information — Read This First, GA27-4004. In dit boekje vindt u veilige
procedures voor het aansluiten van elektrische appratuur.
VAARA
Ennen kuin aloitat tämän tuotteen asennuksen, lue julkaisussa
Turvaohjeet—Luetämä ensin, GA27-4004, olevat turvaohjeet. Tässä kirjasessa
on ohjeet siitä, miten sähkölaitteet kaapeloidaan ja kytketään turvallisesti.
Danger
Avant d'installer le présent produit, consultez le livret Informations pour la
sécurité–Lisez-moi d'abord, GA27-4004, qui décrit les procédures à respecter
pour effectuer les opérations de câblage et brancher les équipements
électriques en toute sécurité.
Vorsicht
Bevor mit der Installation des Produktes begonnen wird, die
Sicherheitshinweise in Sicherheitsinformationen—Bitte zuerst lesen, IBM Form
GA27-4004. Diese Veröffentlichung beschreibt die Sicherheitsvorkehrungen für
das Verkabeln und Anschlieβen elektrischer Geräte.

Vigyázat
Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety
Information — Read This First, GA27-4004 könyvecskében leírt biztonsági
információkat. Ez a könyv leírja, milyen biztonsági intézkedéseket kell
megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor.
Pericolo
prima di iniziare l'installazione di questo prodotto, leggere le informazioni
relative alla sicurezza riportate nell'opuscolo Informazioni di sicurezza—Prime
informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il
collegamento di apparecchiature elettriche.
Fare
Før du begynner å installere dette produktet, må du lese
sikkerhetsinformasjonen i Sikkerhetsinformasjon—Les dette først, GA27-4004
som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr.
Perigo
Antes de iniciar a instalação deste produto, leia as informações de segurança
Informações de Segurança—Leia Primeiro, GA27-4004. Este documento
descreve como efectuar, de um modo seguro, as ligações eléctricas dos
equipamentos.
Appendix B. Safety information 89

Peligro
Antes de empezar a instalar este producto, lea la información de seguridad en
Información de Seguridad—Lea Esto Primero, GA27-4004. Este documento
describe los procedimientos de sequridad para cablear y enchufar equipos
eléctricos.
Varning—livsfara
Innan du börjar installera den här produkten bör du läsa
säkerhetsinformationen i dikumentet Säkerhetsföreskrifter—Läs detta först,
GA27-4004. Där beskrivs hur du på ett säkert sätt ansluter elektrisk utrustning.

IBM
IBM
GA27-4004
GA27-4004
Appendix B. Safety information 91

GA27-4004
IBM GA27-4004
GA27-4004
GA27-4004
GA27-4004
GA27-4004

Appendix C. Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user's responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering the subject matter in
this document. The furnishing of this document does not give you any license to
these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
For license inquiries regarding double-byte character set (DBCS) information,

contact the IBM Intellectual Property Department in your country or send inquiries,
in writing, to:
IBM World Trade Asia Corporation
Licensing
2-31 Roppongi 3-chome, Minato-ku
Tokyo 106, Japan
The following paragraph does not apply to the United Kingdom or any other country
where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Some states
do not allow disclaimer of express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.

Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or program(s) described in this publication at any
time without notice.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Any references in this information to non-IBM Websites are provided for

convenience only and do not in any manner serve as an endorsement of those
websites. The materials at those websites are not part of the materials for this IBM
product and use of those websites is at your own risk.

Information concerning non-IBM products was obtained from the suppliers of those
products, their published announcements or other publicly available sources. IBM
has not tested those products and cannot confirm the accuracy of performance,
compatibility or any other claims related to non-IBM products. Questions on the
capabilities of non-IBM products should be addressed to the suppliers of those
products.
This information is for planning purposes only. The information herein is subject to
change before the products described become available.

Electronic emission notices
Federal Communications Commission statement

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the Federal Communications Commission
(FCC) Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required
to correct the interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council
Directive 2004/108/EC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a non-recommended
modification of the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may

cause radio interference in which case the user may be required to take adequate
measures.
European Community contact:

IBM Technical Regulations
Pascalstr. 100, Stuttgart, Germany 70569
Telephone: 0049 (0)711 785 1176
Fax: 0049 785 1283
E-mail: [email protected]
Appendix C. Notices 95
Industry Canada Class A Emission Compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité aux normes d'Industrie Canada

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
Germany
Zulassungsbescheinigung laut dem Deutschen Gesetz über die
elektromagnetische Verträglichkeit von Geräten (EMVG) vom 30. August 1995
(bzw. der EMC EG Richlinie 89/336).
Dieses Gerät ist berechtigt in Übereinstimmung mit dem Deutschen EMVG das
EG-Konformitätszeichen - CE - zu führen.
Verantwortlich für die Konformitätserklärung nach Paragraph 5 des EMVG ist die
IBM Deutschland Informationssysteme GmbH, 70548 Stuttgart
Informationen in Hinsicht EMVG Paragraph 3 Abs. (2) 2:
Das Gerät erfüllt die Schutzanforderungen nach EN 50082–1 und EN 55022 Klasse A.
EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden:
"Warnung: dies ist eine Einrichtung der Klasse A. Diese Einrichtung kann im
Wohnbereich Funkstörungen verursachen; in diesem Fall kann vom Betreiber
verlangt werden, angemessene Maβnahmen durchzuführen und dafür
aufzukommen."
EN 50082–1 Hinweis:
"Wird dieses Gerät in einer industriellen Umgebung betrieben (wie in EN 50082–2

festgelegt), dann kann es dabei eventuell gestört werden. In solch einem Fall ist der
Abstand bzw. die Abschirmung zu der industriellen Störquelle zu vergröβern."
Anmerkung:
Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den IBM
Handbüchern angegeben, zu installieren und zu betreiben.
Australia and New Zealand

cause radio interference, in which case the user may be required to take adequate
measures.

Chinese Class A warning statement
cause radio interference, in which case the user may be required to take adequate
measures.
Japanese Electrical Appliance and Material Safety Law statement
Japanese power line harmonics compliance statement
Japanese VCCI Council Class A statement

Attention: This is a Class A product based on the standard of the VCCI Council.
If this equipment is used in a domestic environment, radio interference may occur,
in which case, the user may be required to take corrective actions.
Japan Electronics and Information Technology Industries Association

(JEITA) statement
Japanese Electronics and Information Technology Industries Association (JEITA)

Confirmed Harmonics Guideline (products less than or equal to 20 A per phase).
Korean communications statement

Please note that this device has been approved for business purposes with regard
to electromagnetic interference. If you find this is not suitable for your use, you may
exchange it for a non-business purpose one.
Taiwanese Class A warning statement
Taiwan contact information
IBM Taiwan Product Service Contact Info:

IBM Taiwan Corporation
3F, No 7, Song Ren Road, Taipei Taiwan
Telephone: 0800-016-888
Cable ferrite requirement

All cable ferrites are required to suppress radiated EMI emissions and must not be
removed.
Electrostatic discharge
Attention: Electrostatic discharge (ESD) damage can occur when there is a
difference in charge between the part, the product, and the service person. No
damage will occur if the service person and the part being installed are at the same
charge level.

ESD damage prevention
Anytime a service action involves physical contact with logic cards, modules,
back-panel pins, or other ESD sensitive (ESDS) parts, the service person must be
connected to an ESD common ground point on the product through the ESD wrist
strap and cord.
The ESD ground clip can be attached to any frame ground, ground braid, green
wire ground, or the round ground prong on the AC power plug. Coax or connector
outside shells can also be used.
Handling removed cards
Logic cards removed from a product should be placed in ESD protective containers.
No other object should be allowed inside the ESD container with the logic card.
Attach tags or reports that must accompany the card to the outside of the container.
Product recycling and disposal

This unit must be recycled or discarded according to applicable local and national
regulations. IBM encourages owners of information technology (IT) equipment to
responsibly recycle their equipment when it is no longer needed. IBM offers a
variety of product return programs and services in several countries to assist
equipment owners in recycling their IT products. Information on IBM product
recycling offerings can be found on the IBM Website at www.ibm.com/ibm/
environment/products/recycling.shtml
Español:
Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la
normativa nacional o local aplicable. IBM recomienda a los propietarios de equipos
de tecnología de la información (TI) que reciclen responsablemente sus equipos
cuando éstos ya no les sean útiles. IBM dispone de una serie de programas y
servicios de devolución de productos en varios países, a fín de ayudar a los
propietarios de equipos a reciclar sus productos de TI. Se puede encontrar
información sobre las ofertas de reciclado de productos de IBM en el sitio web de
IBM www.ibm.com/ibm/environment/products/recycling.shtmll.
Notice: This mark applies only to countries within the European Union (EU) and
Norway.
Appliances are labeled in accordance with European Directive 2002/96/EC

concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various products
to indicate that the product is not to be thrown away, but rather reclaimed upon end
of life per this Directive.
Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne

et à la Norvège. L’etiquette du système respecte la Directive européenne
2002/96/EC en matière de Déchets des Equipements Electriques et Electroniques
(DEEE), qui détermine les dispositions de retour et de recyclage applicables aux
systèmes utilisés à travers l’Union européenne. Conformément à la directive, ladite
étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté
mais être récupéré en fin de vie.
In accordance with the European WEEE Directive, electrical and electronic

equipment (EEE) is to be collected separately and to be reused, recycled, or
recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the
WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted
municipal waste, but use the collection framework available to customers for the
return, recycling, and recovery of WEEE. Customer participation is important to
minimize any potential effects of EEE on the environment and human health due to
the potential presence of hazardous substances in EEE. For proper collection and
treatment, contact your local IBM representative.
Disposal of IT products should be in accordance with local ordinances and

regulations.
Battery return program

This product may contain sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or lithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of properly.
Recycling facilities may not be available in your area. For information on disposal of
batteries outside the United States, go to www.ibm.com/ibm/environment/products/
battery.shtml or contact your local waste disposal facility.
In the United States, IBM has established a return process for reuse, recycling, or
proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride,
and other battery packs from IBM equipment. For information on proper disposal of
these batteries, contact IBM at 1-800-426-4333. Please have the IBM part number
listed on the battery available prior to your call.
For Taiwan:
Please recycle batteries.

For the European Union:
Notice: This mark applies only to countries within the European Union (EU)
Batteries or packaging for batteries are labeled in accordance with European

Directive 2006/66/EC concerning batteries and accumulators and waste batteries
and accumulators. The Directive determines the framework for the return and
recycling of used batteries and accumulators as applicable throughout the European
Union. This label is applied to various batteries to indicate that the battery is not to
be thrown away, but rather reclaimed upon end of life per this Directive.
Les batteries ou emballages pour batteries sont étiquetés conformément aux

directives européennes 2006/66/EC, norme relative aux batteries et accumulateurs
en usage et aux batteries et accumulateurs usés. Les directives déterminent la
marche à suivre en vigueur dans l'Union Européenne pour le retour et le recyclage
des batteries et accumulateurs usés. Cette étiquette est appliquée sur diverses
batteries pour indiquer que la batterie ne doit pas être mise au rebut mais plutôt
récupérée en fin de cycle de vie selon cette norme.
In accordance with the European Directive 2006/66/EC, batteries and accumulators

are labeled to indicate that they are to be collected separately and recycled at end
of life. The label on the battery may also include a chemical symbol for the metal
concerned in the battery (Pb for lead, Hg for mercury and Cd for cadmium). Users
of batteries and accumulators must not dispose of batteries and accumulators as
unsorted municipal waste, but use the collection framework available to customers
for the return, recycling and treatment of batteries and accumulators. Customer
participation is important to minimize any potential effects of batteries and
accumulators on the environment and human health due to the potential presence
of hazardous substances. For proper collection and treatment, contact your local
IBM representative.
This notice is provided in accordance with Royal Decree 106/2008 of Spain: The
retail price of batteries, accumulators and power cells includes the cost of the
environmental management of their waste.
For California:
Perchlorate material – special handling may apply
Refer to www.dtsc.ca.gov/hazardouswaste/perchlorate.

The foregoing notice is provided in accordance with California Code of Regulations
Title 22, Division 4.5, Chapter 33: Best Management Practices for Perchlorate
Materials. This product/part includes a lithium manganese dioxide battery which
contains a perchlorate substance.
Flat panel displays

The fluorescent lamp in the liquid crystal display contains mercury. Dispose of it as
required by local ordinances and regulations.
Monitors and workstations

Connecticut: Visit the website of the Department of Environmental Protection at
www.ct.gov/depfor information about recycling covered electronic devices in the
State of Connecticut, or telephone the Connecticut Department of Environmental
Protection at 1-860-424-3000.
Oregon: For information regarding recycling covered electronic devices in the state
of Oregon, go to the Oregon Department of Environmental Quality site at
www.deq.state.or.us/lq/electronics.htm.
Washington: For information about recycling covered electronic devices in the State
of Washington, go to the Department of Ecology Website at https://fortress.wa.gov/
ecy/recycle/ or telephone the Washington Department of Ecology at 1-800Recycle.
Trademarks
The following are trademarks of International Business Machines Corporation in the
United States or other countries, or both:
AnyPlace Kiosk(tm)
AnyPlace POS Hub(tm)
DB2
DB2 Universal Database
IBM and the IBM logo
PS/2
SureMark
SurePoint
SurePOS
Wake on LAN
WebSphere
Microsoft, Windows, Windows NT, and the Windows logo are trademarks of
Microsoft Corporation in the United States, other countries, or both.
Celeron and Intel are trademarks of Intel corporation in the United States, or other
countries.
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Oracle and/or its affiliates.
Other company, product, or service names may be trademarks or service marks of

others.

Appendix D. Intel software license agreement (final, single
user)
The following agreement covers the Ethernet/PXE software used with Intel chips in
Retail Store System products that are distributed by IBM:
Important - read before copying, installing or using

Do not use or load this software and any associated materials (collectively, the
"Software") until you have carefully read the following terms and conditions. By
loading or using the Software, you agree to the terms of this Agreement. If you do
not wish to so agree, do not install or use the Software.
Copyright license
You may copy the Software onto a single computer for your use, and you may
make one backup copy of the Software, subject to these conditions:
1. You may not copy, modify, rent, sell, distribute, or transfer any part of the
Software except as provided in this Agreement; and you agree to prevent
unauthorized copying of the Software.
2. You may not reverse engineer, decompile, or disassemble the Software.
3. You may not sublicense or permit simultaneous use of the Software by more
than one user.
4. The Software may contain the software or other property of third party suppliers,
some of which may be identified in, and licensed in accordance with, any
enclosed "license.txt" file or other text or file.
Ownership of software and copyrights

Title to all copies of the Software remains with Intel or its suppliers. The Software is
copyrighted and protected by the laws of the United States and other countries, and
by international treaty provisions. You may not remove any copyright notices from
the Software. Intel may make changes to the Software, or to items referenced
therein, at any time without notice, but is not obligated to support or update the
Software. Except as otherwise expressly provided, Intel grants no express or
implied right under Intel patents, copyrights, trademarks, or other intellectual
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media to be free from material physical defects for a period of ninety days after
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or alternate delivery of the Software as Intel may select.
Exclusion of other warranties

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Intel does not warrant or assume responsibility for the accuracy or completeness of
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arising out of the use of or inability to use the software, even if Intel has been
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Termination of this agreement

Intel may terminate this Agreement at any time if you violate its terms. Upon
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Contractor or Manufacturer is
Intel Corporation, 2200 Mission College Blvd., Santa Clara, CA 95052

Index
A default settings, restoring CMOS 73
determining a hard drive failure
accessibility of publications xii
clicking on the RAID icon 67
audio and headphones 9
clicking the RAID icon 65
autoexec.bat file 26
entering RAID during startup 65, 67
autosensing cash drawers 22
devices, I/O 21
diagnostic processor, using 59
diagnostics and configuration settings 71
B dimensions 10
battery return program 100 disposal of equipment 99
beep indicators DOS migration 26
continuous series 63 driver and system support 25
single 59 drivers, downloading 25
BIOS setup program 71
boot device order 72
navigation menus 72
saving settings 72
E
electronic emissions notices 95
BIOS, upgradeable 25
Australia and New Zealand 96
China 97
European Union 95
C FCC (USA) 95
cable ferrite requirement 98 Germany 96
cables, connectors, and headphone jacks 29 Industry Canada 96
calling for service 27 Japan 97
cash drawer Korea 97
setting the jumper override 22 Taiwan 98
voltage settings 22 electrostatic discharge (ESD) 98
cash drawers, autosensing 22 end of life disposal 99
characteristics environment 16
physical 10 equipment disposal 99
Class A compliance statement European Union battery recycling statement 101
Australia and New Zealand 96
China 97
European Union 95
FCC (USA) 95
F
features
Germany 96
optional 2
Industry Canada 96
standard 2
Japan 97
ferrite requirement 98
Taiwan 98
flat panel displays 102
clearance, vents 16
front panel
CMOS default settings, restoring 73
connectors 11
common removals 29
controls and indicators 10
compatibility, hardware and software 25
config.sys file 26
configuration settings and diagnostics 71
connections
H
IBM SurePorts 14 hard disk drives, systems with two
connectors determining a hard drive failure 65, 67
front panel 11 hardware compatibility 25
rear panel 11 headphones, audio and 9
controls
front panel 10
cooling 16 I
I/O 9
I/O devices 21
D IBM SurePorts 14
damage from electrostatic discharge 98 indicators
DASD, optional USB 9 front panel 10

Intel software license agreement 102 physical characteristics 10
power
specifications 17
J power management 18
Japan Electronics and Information Technology Industries power switch operation 18
Association statement 97 powered USB connectors 23
Japanese Electrical Appliance and Material Safety Law printers
statement 97 location of printer jumper on I/O card 23
Japanese power line harmonics compliance voltage 23
statement 97 problem determination 57
Japanese VCCI Council Class A statement 97 problem isolation 63
processor, service 7
program, BIOS setup 71
K
Korean communications statement 97
R
RAID 26
L rear panel
light path LEDs, understanding 60 connectors 11
Linux migration 26 Redundant Array of Independent Disks 26
local area network 8 Redundant Array of Inexpensive Disks
accessing the RAID setup menu 66, 70
determining a hard drive failure 65, 67
M replacing and rebuilding a hard drive 66, 69
using 65, 67
memory, system 3
removal and replacement procedures 29
mercury-added statement 102
battery, riser card 49
migration 26
battery, system board 53
DOS 26
before you begin 29
Linux 26
chassis fan 42
Windows 26
control switch card 45
model descriptions 1
covers 31
DASD cage 50
front lock 45
N front USB module 46
non-POS I/O devices, support for 24 hard disk drive 38
notices 87, 93 heatsink and processor 45
battery recycling 100, 101 I/O module holders 41
cable ferrites 98 I/O modules 40
electronic emissions 95 modular flash drive 56
electrostatic discharge (ESD) 98 optical drive 39
end of life disposal 99 power supply 46, 51
IBM 93 power supply rear coupling 51
Intel 102 pullout tray 37
riser card 49
riser card battery 49
O system board 52
opening system board battery 53
drive bay door 37 requirements, special tools 64
operating system, supported 25 resetting password 73
optional features 2 restoring CMOS default settings 73
optional USB DASD 9
overview
system i S
safety information 87
service processor 7
P service, calling 27
password settings, diagnostics and configuration 71
resetting 73 setup program, BIOS 71
PC I/O 9 software compatibility 26
perchlorate 101 software interface, unique 10

software license agreement, Intel 102
special tools requirements 64
specifications i
connectors 11
controls and indicators 10
dimensions 10
power 17
uninterruptible power supply 18
standard features 2
support, USB 9
system and driver support 25
System Event Log Viewer, using 61
system memory 3
system overview i
T
Taiwanese battery recycling statement 100
temperature 16
testing
preliminary checklist 59
problem isolation 63
trademarks 102
troubleshooting
preliminary checklist 59
problem isolation 63
U
understanding the light path LEDs 60
uninterruptible power supply
battery life 19
configuration (DIP) switches 20
host-dependent mode 21
input voltage 19
specifications 18
stand-alone mode 21
system unit interface 20
unique software interface 10
USB DASD, optional 9
USB support 9
V
vents clearance 16
video function 8
W
Windows migration 26
Index 107
Part number index
Part Asm– Part Asm–
Number Index Page Number Index Page
06P5223 1– 80 44T5230 1– 79
10N1248 2–7 85 44T5232 1– 79
10N1274 2–3 85 44T5234 1– 79
10N1346 2–5 85 44T5236 1– 79
14J1009 2–6 85 44T5238 1– 79
14J1010 2–6 85 44T5249 1–25 81
14J1255 2–6 85 44T5667 1– 81
16K8692 2– 85 44T5669 1– 81
23K8110 1– 81 44T5697 1–4 79
30L6216 2–8 85 44T5699 1–4 79
30L6217 2–4 85 45P6222 1– 80
30L6218 2–7 85 45P6222 1– 80
30L6230 2–3 85 45T9001 1–4 79
30L6240 2–5 85 45T9016 1–24 81
30L6320 2– 85 45T9018 1–27 81
30L6322 2–2 85 45T9020 1– 81
39M5380 1– 81 45T9022 1–28 81
39M5399 1– 82 45T9025 1– 81
39M5514 1– 82 45T9027 1–12 79
39X8908 1– 81 45T9031 1–11 79
41A3542 1– 81 45T9035 1–13 79
41A3543 1– 81 45T9038 1–14 79
41A3544 1– 81 45T9039 1–15 80
41A3546 2– 85 45T9040 1–15 80
41A3547 2–2 85 45T9041 1–14 79
41A3548 2–4 85 45T9043 1–15 80
41A3552 1– 82 45T9044 1– 80
41A3553 1– 82 45T9045 1– 80
41A3557 2–8 85 45T9046 1– 81
41A3566 2–1 85 45T9048 1–17 80
41A3567 2–1 85 45T9049 1–20 80
41A3569 1– 82 45T9054 1–17 80
41A3574 2–9 85 45T9055 1–20 80
41A3578 2– 85 45T9056 1– 80
41A3584 2– 85 45T9057 1– 80
42C0060 1– 81 45T9058 1– 80
42M5651 1– 81 45T9059 1– 80
42M5726 2– 85 45T9066 1– 80
42M5727 2– 85 45T9067 1–21 80
42M5860 1–26 81 45T9069 1– 80
42M5861 1–26 81 45T9071 1–22 80
42M5862 1– 81 45T9079 1– 80
42M5873 1– 82 45T9080 1– 81
44T5216 1–7 79 45T9082 1–18 80
44T5218 1–7 79 45T9083 1–18 80
44T5220 1–7 79 45T9084 1–18 80
44T5222 1–8 79 45T9085 1–18 80
44T5224 1–8 79 45T9086 1–29 81
44T5226 1–8 79 45T9088 1–29 81
44T5228 1– 79 45T9090 1–29 81

Part Asm– Part Asm–
Number Index Page Number Index Page
45T9092 1– 81 93Y0050 1–21 80
45T9214 1–1 79 99Y1403 1–14 80
45T9215 1–1 79
45T9216 1–1 79
45T9217 1–2 79
45T9218 1–2 79
45T9219 1–2 79
45T9220 1–3 79
45T9221 1–3 79
45T9222 1–3 79
45T9223 1–5 79
45T9224 1–5 79
45T9225 1–5 79
45T9226 2– 85
45T9339 1– 81
45T9436 1– 81
45T9985 1– 80
45T9986 1– 80
45T9987 1– 80
45T9997 1– 81
45T9998 2– 85
46N1981 1– 80
46N1983 1–19 80
46N1986 1– 82
46N1992 1– 80
46N1994 1–27 81
46N1996 1–10 79
46N1998 1–10 79
46N2002 1– 82
46N2139 1– 80
46N5020 1–18 80
47J5575 1– 79
47J5582 1–18 80
47J5583 1–18 80
47L7995 2– 85
47P9273 2– 85
59G9136 2– 85
73Y0001 1– 80
73Y0008 1– 81
73Y0009 1– 81
73Y0010 1– 80
73Y0011 1– 80
73Y0013 1–14 80
73Y0014 1–13 79
73Y0166 1– 81
73Y0167 1– 81
73Y1310 1–9 79
73Y1976 1–6 79
73Y1978 1–6 79
73Y1980 1–6 79
80Y0824 1– 81
80Y6747 1– 80
93F1779 2–5 85

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SurePOS 700 Series

SurePOS 700-723/743/783/784 Hardware

SurePOS 700-723/743/783/784 Hardware

About this guide . . . . . . . . . . . . . . . . . . . . . . . . xi

Chapter 1. Introducing the SurePOS 700 models . . . . . . . . . . . . 1

© Copyright IBM Corp. 2007, 2010, 2012 iii

Chapter 3. Problem determination . . . . . . . . . . . . . . . . . 59

Chapter 4. Diagnostics and configuration settings . . . . . . . . . . 71

iv SurePOS 700-723/743/783/784 Hardware Service Guide

Appendix A. Parts catalog . . . . . . . . . . . . . . . . . . . . 77

Appendix B. Safety information . . . . . . . . . . . . . . . . . . 87

Appendix D. Intel software license agreement (final, single user) . . . . 103

Part number index. . . . . . . . . . . . . . . . . . . . . . . 109

© Copyright IBM Corp. 2007, 2010, 2012 vii

Who should read this guide

How this guide is organized

© Copyright IBM Corp. 2007, 2010, 2012 xi

SurePOS 700 important driver information

Uninterruptible power supply option

To provide feedback to IBM:

xii SurePOS 700-723/743/783/784 Hardware Service Guide

About this guide xiii

© Copyright IBM Corp. 2007, 2010, 2012 xv

Figure 1. Example of the wide and narrow SurePOS 700 Series

Table 1 describes the processor that is standard with each model.

© Copyright IBM Corp. 2007, 2010, 2012 1

Features and options

2 SurePOS 700-723/743/783/784 Hardware Service Guide

Chapter 1. Introducing the SurePOS 700 models 3

Note: The asterick indicates DIMMs with a dual channel configuration.

4 SurePOS 700-723/743/783/784 Hardware Service Guide

Figure 2. 2 G configuration DIMMs

Chapter 1. Introducing the SurePOS 700 models 5

Figure 3. 4 G configuration DIMMs

6 SurePOS 700-723/743/783/784 Hardware Service Guide

Figure 4. 8 G configuration DIMMs

LEDs provide a quick diagnosis of a critical system or device failure:

Chapter 1. Introducing the SurePOS 700 models 7

Local area network

Models 723 and E23 use a 10/100 Mbps Ethernet controller.

8 SurePOS 700-723/743/783/784 Hardware Service Guide

Audio and headphones

Optional USB DASD

Chapter 1. Introducing the SurePOS 700 models 9

Unique software interface

Controls and indicators

10 SurePOS 700-723/743/783/784 Hardware Service Guide

Table 5 on page 12 provides a summary of the available I/O ports.

Chapter 1. Introducing the SurePOS 700 models 11

12 SurePOS 700-723/743/783/784 Hardware Service Guide

Figure 7. Rear panel

Table 6. Connection icons definitions

PS/2 mouse Display 1 and 2

PS/2 keyboard Ethernet LAN

Line (audio) in Line (audio) out

Chapter 1. Introducing the SurePOS 700 models 13

Attention: Hot plugging of PS/2, RS-485, powered RS-232, or powered USB

Figure 8. Base configuration

A, B 12 V powered USB ports