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Questionnaire English Final

Annex questionnaire for the Research of Pol Sci III Batch 2015

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115 views5 pages

Questionnaire English Final

Annex questionnaire for the Research of Pol Sci III Batch 2015

Uploaded by

Dara Rom
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Bicol University

College of Social Sciences and Philosophy


Political Science Department
Daraga, Albay
______________________________________________________________________________

Dear Respondents:

Greetings of Peace!

The undersigned are third year Bachelor of Arts in Political Science students currently
conducting a research study entitled “COMPLIANCE ON R.A. 9485 (ANTI-RED TAPE ACT
OF 2007) BY SOCIAL SERVICE OFFICES OF THE LOCAL GOVERNMENT UNITS OF
MASBATE CITY” as a requirement for the degree of Bachelor of Arts in Political Science.

In view thereof, may we ask you to answer the questions below to complete the necessary data.
Rest assured that we will observe strict confidentiality as regards to the information gathered and
will solely be used for the research purpose.

Thank You and God Bless!

Respectfully yours,

THE RESEARCHERS

Noted:

PROF. AILEEN B. BALEAN


Professor/ Adviser S.F.R.
______________________________________________________________________________

QUESTIONNAIRE for the RESIDENTS

I. Socio-Demographic Profile

Name (optional): _______________________________________________________


Address: ______________________________________________________________
Civil Status: Single Married Others. Please specify: ________________

Age:___________________________ Sex: Male Female


Occupation:
Farming ______ Artisan (crafts) _______
Fishing ______ Government Employee _____
Business ______ Self-Employed ______
Professional_______
Others. Please specify: _______________________

Educational Attainment: _____________________________________________________


Visited Government Social Service Office: ______________________________________
Purpose of Going in the Social Service Offices: ___________________________________

II. Frontline Services offered by the Social Service Offices of LGU MASBATE in
compliance to R.A 9485

1. What is the compliance of your respective local government social service offices in the
delivery of their frontline services?

(Please check whether the social service offices comply with the frontline services as
stipulated in R.A 9485)

Social Agriculture Bureau of


Welfare Office Fire
FRONTLINE SERVICES Office Protection
(BFP)

1. The office poses the Citizen’s Charter that is visible to all


clients with specific procedures, requirements list, and time
duration of transactions.
2. All employees accept written application/request s submitted
by clients.
3. In-charge employee shall acknowledge receipt of
application/request.
4. Authorized receiving employee shall perform a preliminary
assessment of the request and determine the sufficiency of
submitted requirements for a request or application.
5. All applications or requests shall be acted upon within the
period prescribed under the Citizen’s Charter – five (5) days for
simple transactions and ten (10) days for complex transactions.
6. No application or request shall be returned to the client/patient
without appropriate action.
7. Limitations of signatories-up to five (5).
8. Frontline services are still accommodated even during lunch
break and after regular working hours.
9. Wearing of official identification card when transacting
public.
10. Establishment of public assistance / complaints desk.

Others. Please Specify: _________________________________________________

III. Problems Encountered


Direction: Below are some of the problems encountered by the client of the government
agencies in the delivery of frontline services. Kindly place a check on the corresponding
box provided for the answer that corresponds to your choice.

1. What are the problems you encountered in the process while accessing these frontline
services?
Social Welfare Agriculture Bureau of Fire
Problems Encountered Office Office Protection (BFP)

1. Some employees don’t organize the


written application/requests receipt,
making documents lost.
2. Some requirements are not of great
importance and being disregarded of
the employees.
3. Padrino and Lagay System
4. Some employees are not
knowledgeable of the right response to
application/request.
5. Credibility issues of who is the one
responsible for receipts.
6. Employees get easily irritated on the
client whose requirements are
incomplete.
7. Service delivery can be undermined.
8. Attitude problem of the employees
9. Regular Office Hours is not enough to
lodge all the concerns of the clients
10. Some employees tend to forget what
was agreed upon when the documents
landed in their table (e.g. Informing the
client of the development of the written
application/requests).
11. Information’s in the ID card are not
visible to read.
12. Social service offices are not
considerate of the minor errors and
don’t tolerate the use of correction tape.
13. Takes too much time for requests to be
assessed
14. Some office equipment failed to
provide the expedite processing of
applications/requests.
15. Unavailability of aid or other resources
16. Time constraints
17. The employees were not able to
accommodate all their clients due to
too much load.
18. Lack of announcements as to the
information of the transactions
19. Some concerns of the clients were not
properly addressed.

Others. Please Specify _____________________________________________________

IV. Solutions

Direction: Below are some solutions to solve the problems encountered by the clients in the
delivery of the frontline services offered by the social service offices. Kindly place a check
on the corresponding box provided for the answer that corresponds to your choice.

1. What are your recommendations to solve these problems?

Social Welfare Agriculture Bureau of Fire


Recommended Solutions Office Office Protection (BFP)

1. Requirements should be written clearly


and displayed where it can be easily
seen likewise the documents should be
secured.
2. Review the requirements needed and
measure its importance on the
application.
3. Employees should receive all written
application/requests without personal
biases.
4. Employees should educate themselves
of all the proper actions so they can
immediately respond.
5. Only a single employee is authorize to
sign/print a receipt.
6. Employees should provide valid
reasons for rejecting requests.
7. There should be notes on every desk
where the lists of follow-ups are
indicated.
8. Act of professionalism among
employees.
9. Consider service outside working hours
as over time
10. There should be more effective and
efficient mechanisms to adequately
attend to clients.
11. Information in the ID card must be easy
to read by the clients.
12. Be tolerable of the use of correction
tape.
13. There should be a division of work
among employees for fast results.
14. There should be a monitoring team to
observe and update development of the
process.
15. The latest technology with high
standard operation should be used.
16. Effective time management
17. Additional employees
18. Specified date and time for receipt
transactions.
19. Clients should demand for decisive and
narrowed results.

Others. Please Specify __________________________________________________

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