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    Sample Questionnaire On Customer Satisfaction in Banks

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    dany
    Oolu

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    Sample Questionnaire On Customer Satisfaction in Banks

    Uploaded by

    dany
    30 views5 pages
    Oolu

    Original Title

    scribd-comdoc75872388Sample-Questionnaire-on-Customer-Satisfaction-in-Banks

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    Oolu

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    30 views5 pages

    Sample Questionnaire On Customer Satisfaction in Banks

    Uploaded by

    dany
    Oolu

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    on Customer
    Satisfaction in Banks
    This questionnaire is
    administered to find out
    your satisfaction level in
    using the bank’s services.
    The bank is grateful to
    you for availing its
    services and through this
    survey, we intend to serve
    Rate
    Share
    (a)Yes[ ] (b)No[ ] 14)What



    Useful (75%)
    Facebook
    Not useful (25%)
    do you
    Twitter
     feel about overall
    LinkedIn


    Copy Link

    service quality of your
    Email

    bank?(a)Excell ent [
    ](b)very goo d [ ] (c)good
    [ ] (d)aver age [ ] (e)poor [
    ]The following section is
    related to some of the
    specific questions on the
    bank’s services
    MANAGING ACCOUNT
    How satisfied are you
    VerySatisfiedSatisfiedNeutral with
    the way
    DissatisfiedVeryDissatisfiedFrie
    we:VerySatisfiedS
    and courteous a t i s f i e d
    N e u t r a l D i s s
    manner Kn ow le dg e ofa t i s f i e d V e r y Diss
    your acc ount
    bank's pr od uc ts
    efficiently,without
    &ServicesWillingness to
    mistakes?Apologise
    listen and respond for
    any mistakes?Explain
    toyour needFast and
    efficient
    serviceP r o f e s s i o nal
    and
    attr ac ti v e appearance
    and Willingness to
    listenand respond to your
    needRecognition of
    you as
    valuedcustomer
    SUPERVISORS/MANAGEMENT
    In terms of the service you
    received from the
    Supervisors and
    Management of the
    branch,how satisfied were
    you with the
    following?VerySatisfiedS a t i s f i e d
    N e u t r a l D i s s a t i s f i e d V e r y Dissa
    and courteous
    Reward Your Curiosity
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    Related Interests
    Credit Card

    Customer Satisfaction

    Banks

    Debit Card

    Banking

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