Assessment Task 2 BSBINN601 Lead and manage organisational change

Develop change management strategy

Submission details

Student’s name Phatcahrin Inthanin Student no. CRI0100ELN

Assessor’s name Vladilena Zmyslinskaya

Assessment site LIC

Assessment date/s 9/12/2020

The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for
details.

Performance objective
You will show the skills and knowledge required to develop a change management
strategy.1

Assessment description
Using the scenario information supplied, you will undertake/take on a cost–benefit analysis 2
for high-priority (important) change requirements, undertake a risk analysis3, identify
barriers/stops-hurdles, and develop mitigation/minimise-control strategies. You will develop a
change management project plan, assign resources and develop a reporting process. You will
then present your analysis and project plan to management for approval.

Change Management Strategy - A change management strategy is a systematic approach to making

adjustments to the application of a set of tools, processes or skills during a project or initiative.
2

Cost benefit Analysis - It is a technique that is used to determine options that provide the best
approach for the adoption and practice in terms of benefits in labour, time and cost savings etc.
3

Risk Analysis - Risk analysis is a technique used to identify and assess factors that may jeopardize the
success of a project or achieving a goal.

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Assessment Task 2 BSBINN601 Lead and manage organisational change

Procedure
1. Review the simulated workplace information for Fast Track Couriers.
2. Develop a change management strategy for Fast Track, which you will present to
management (your assessor) for approval, by following steps 3–8 below.
3. Identify change goals and specify:
a. who/what is impacted / effected
b. how they are impacted
c. when the impacts will be realised/seen-felt
4. Identify the change goals you have identified are related to the organisation’s strategic
goals.
5. Undertake a cost-benefit analysis of the change requirements. Include:
a. the change requirements
b. the costs of changes
c. risks
d. the possible benefits of each change
e. assessment of the benefits against the costs and risks
f. categorised changes:
i. feasible (F) – (i.e realistic)
ii. maybe feasible (MF)
iii. not feasible (NF).
6. Undertake a risk analysis of the change requirements:
a. identify the risks and barriers
b. analyse and evaluate the risks and barriers
c. identify mitigation strategy.
7. Develop a change management project plan. In order to justify your plan, include a
brief explanation of the change management theory/methodology followed to
embed/put in change. Your plan must reflect/show theory and you must be prepared to
explain to management how key elements/points of your plan, such as stakeholder
management, communication, and education/training plans, show elements of a
particular theory.
8. Include the following components in your plan.
a. Stakeholder management.
i. Identify key stakeholders and roles.
ii. Identify commitment level.
iii. Identify concerns/issues (and how these will be addressed).
iv. Develop consultation methods for engaging identified stakeholders.

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Assessment Task 2 BSBINN601 Lead and manage organisational change

b. Communication plan:
i. Audience (people/staff who it involves)
ii. message
iii. when this communication will occur
iv. how the message will be communicated (e.g. email, face to face,
newsletter)
v. person responsible.
c. Education/training plan:
i. participants
ii. the skills the training will provide
iii. when the training will occur
iv. how the training will be delivered (e.g. classroom, online, on-the-job)
v. person responsible.
9. Your project plan should also include a measuring/reporting strategy. Measurement and
reporting strategy should include:
a. how you will measure success
b. how you have reached agreement for reporting protocols with managers
including:
i. who the relevant/responsible managers are
ii. who will submit information for reporting
iii. who will produce the report
c. how you will report success including:
i. format of reports
ii. when reports will be produced (weekly, fortnightly, monthly)
iii. who will receive a copy of the report.
10. Finally, your project plan should also include a list of resources (tools, supplies, etc.)
11. Deliver a formal presentation (using PowerPoint) to management (your assessor) to
gain approval for your change management strategy. Your assessor will approve your
strategy based on your completion of this assessment task and satisfaction of
specifications below.
12. Ask for authorisation to implement/action strategy.
13. Submit all documents to your assessor as per the specifications below. Ensure you keep
a copy of all work submitted for your records.

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Assessment Task 2 BSBINN601 Lead and manage organisational change

Specifications
You must present and then submit a copy of:
● one PowerPoint presentation containing analysis and change management project plan.

Your assessor will be looking for how you:

● explain the change management process or cycle and outline strategies for
communicating and embedding/putting in place that change
● explain components of the change management project plan

● explain specific organisational requirements

● outline potential barriers to change

● demonstrate leadership skills to gain acceptance of plan and gain trust

● demonstrate planning and organising skills

● utilise problem-solving skills to identify and respond to barriers to change and analyse
risks
● use verbal communication skills to describe and promote change
management plan.

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Assessment Task 2 BSBINN601 Lead and manage organisational change

Assessment 2: Develop change management strategy

This report is aim to report the implement change management project plan, assigning
resources and develop a reporting process undertaking a cost-benefit analysis, identify barriers
and develop mitigation strategies. After identifying the organization’s change and change
requirements, Fast Track Courier developing a strategic change management implement plan
aiming to achieve its 7.5% market share increment using PDA and GPS systems, automated
lift gate, one driver policy and developing functional HR management.

Identify change goals and specify:

Develop management strategy for Fast Track Couriers about 2 goals of change requirement

Goal 1
Implement PDA/ GPS usage (productivity function) on truck fleet in the first quarter of the
2016 financial year.
 This goals is about the drivers to increase the productivity of their services
 This support increasing the automation of certain activities leading to cost advantages
and process efficiency
 By end of first quarter of 2016

Goal 2
Implement one person per truck policy using automatic lift gates in the first quarter of the
2016 financial year.
 This goals is about the drivers to increase the productivity of their services
 This will support reducing from 2 person per truck to 1 person per truck leading to
cost advantages and process efficiency
 By end of first quarter of 2016

Undertake a cost-benefit analysis of the of the change requirements. Include:

The Change Requirement

 Implement PDA/ GPS usage (productivity function) on truck fleet in the first quarter
of the 2016 financial year
 Implement one person per truck policy using automatic lift gates in the first quarter of
the 2016 financial year

Cost of change

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Assessment Task 2 BSBINN601 Lead and manage organisational change

 Financial Investments for technology

 Productivity increases and diversion of man-hours from daily activities for
implementation of the changes
 Training and education costs for new processes/technologies
 Potential sunk costs on investment in case of risks of failure.

Risks
 Both changes requirements are effective, role and requirement changes among drivers
who historically resisted changes. Hence, risk of failure due to workforce resistance is
high
 Risks of technology failure in of lack of suitable strategic, failure of delivering
required purposes, etc.
 Risks of implementation project exceeding timeline to complete by first quarter of
2016 leading to cost escalation.
Benefits
 Monetary benefits of up to $ 200,000 in the subsequent year’s annual profits
 Process/capability increase leading to competitive advantages
 Strategy alignment to achieve company objectives like market share/expansions and
integration of distribution management
 Time automation and process efficiency lead to cohesive and motivated workforce

Cost-Benefit

Costs Benefits Risks F/MF/NF

Financial Monetary benefits to Failure due to workforce F

Investments for $ 200,000 resistance is high
technology

Productivity Development of Technology failure

increases and Competitive
diversion of man- Advantages
hours

Training and Strategic Objectives Implementation project

education costs Alignment exceeding timeline

Potential sunk costs Cohesive/ Motivated

workforce

Undertake a risk analysis of the change requirements:

 identify the risks and barriers

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Assessment Task 2 BSBINN601 Lead and manage organisational change

 analyse and evaluate the risks and barriers

 identify mitigation strategy.

Risk Evaluation Mitigation Strategy

Failure due to workforce Workforce against is a very common Effective and Transparent
resistance is high resistance for changes Communication Plan
Lack of workforce alignment on
change initiatives shall have adverse
impacts and failure of change
implementation

Technology failure If the company develop to the new A investigation of the

technologies and put money it but technology and technology
later finds the technology not so implementation
effective and it will be a wasted

Implementation project Having a project management for Establishing a project

exceeding timeline implementation is important to get implementation team
benefits of the change goals
Developing a well-planned
If we don’t have it we will waste the project schedule with
opportunity necessary controls, operating
procedures and
responsibilities

Develop a change management project plan

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Assessment Task 2 BSBINN601 Lead and manage organisational change

Brief explanation of the change management theory

ADKAR model

• Communication of the change to occur across the entire

Awareness of change business
• Communication plant to include all team manager to ensure
they understand the change
• Communication plan to include team meeting with truck
driver team to ensure they understand the change
• Truck driver manager to participate as part of the project
Desire to participate and allowing them to affect how the change is implemented and
support the change therefore creating a desire to support the change
• Key messages to include the benefits of the change for:
1. Drivers
2. Mangers
3. Company
• Training on PDA/GPS, lift gates to ensure all drivers have
Knowledge on how to the skills to operate new technology
change
• Install PDA/GPS before the implementation
Ability to implement • Install new gate lift before the implementation
required skills and
behaviour
• Post-implementation review to be completed including
Reinforcement to sustain feedback from Managers
the change • Truck driver manager to conduct weekly team meetings
post-implementation to maintain open communication with
teams

Key Stakeholder
 Trucking Manager
 All Truck Drivers
 Project Manager & Project Team
 GM/CFO
Issues: management of resistance from the truck drivers to the change initiatives

Communication Plan

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Assessment Task 2 BSBINN601 Lead and manage organisational change

Who Message How Responsible When

Trucking Change delivery system Meeting, email, GM By the 1st

Manager to shorter time face-to-face quarter of 2016

All Truck PDA/ GPS usage on Meeting HR By the 1st

Drivers truck fleet quarter of 2016
One person per truck
policy using automatic
lift gates

Project Manager Building market share Meeting GM By the 1st

& Project Team to be the preferred quarter of 2016
choice as
movers/courier
Company

GM/CFO Report about new Face-to-face By the 1st

strategy change quarter of 2016

Education/Training Plan

Employees Resource Cost Availability

All Truck Drivers PDA/GPS trainer (Jack $150/hour – 4 hours By the 1st quarter of
MacDonald). a day 2016
PDA/GPS trainer (Jack
MacDonald).
$150/hour – 4 hours
a day
PDA/GPS device, based at
office

Head office training rooms 2nd week of July

equipped with training 2016 only.
supplies for five
participants

Measuring
The performance may be tracked as a measure of completion of milestones/short term goals of
the projected as actual status vs. projections

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Assessment Task 2 BSBINN601 Lead and manage organisational change

The performance review shall be done on a weekly basis

Reporting element Measures Status

Change goal Delivery of project activities

as per project plan for each
stream

Project management Delivery of project activities Overall Status

as per project plan for each
stream

- People Amber

- Process Amber

- Technology Amber

- Structure Amber

Stakeholder Management Stakeholder engaged and Red

comfortable with current
position

Communication Communication plan Red

activities on schedule

Education Education plan activities on Green

schedule

Cost benefits Project budget on track Green

Cost benefits on track to Green

realized

Risk management Risk management plan Green

effectively managing risk

A list of resources

- Project analyst/manager (me).

- Trucking manager (Bob Rogers).

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Assessment Task 2 BSBINN601 Lead and manage organisational change

- Sales team member with high-level oral and written communication skills to assist
new Human Resources manager (Jessica Smith).
- New Human Resources manager Peggy Anderson).
- PDA/GPS trainer (Jack MacDonald).
- Lift gates trainer (Erin Mitchell)
- Head office training rooms equipped with training supplies for five participants.
- PDA/GPS device based at office.
- One new truck with tail gate based at office
- Training rooms
- Drivers
- PDA / GPS, Lift gate
- Financial resource
- Training manual
- Computer room
- Company policies and procedures
- Job description

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