MGT 313: Organizational Behavior
Credits: 3
Lecture Hours: 48
Course Objectives
This course aims to familiarize the students with the fundamentals of organizational behavior in
the hospitality industry. It also enables the students to function more effectively in their present
and future roles as managers in Hospitality industries.
Course Description
Introduction, Organizational Behaviour: Meaning and Definition of OB, Importance, Emerging
trend of OB, Basic Disciplines contributing to the field of OB. Concept of UIB, process of human
thinking, attitudes and its components. Perception, factors influencing perception, learning,
selected theories, learning principles, personality, personality traits and attributes influencing OB,
Motivation, Theories of motivation, concept and determinants of Job satisfaction. Group concept,
Leadership styles and theories, communication, communication process, communication channels
and barriers, Conflict: Nature and sources
Course Details
Unit 1: Introduction LH 7
Introduction, Concept and meaning of Organizational Behaviour, Importance of Organizational
Behaviour, Disciplines contributing to the field of OB , Anthropology, Psychology, Social
Psychology, Sociology, Levels/Scope of OB, Critical Behavioral issues confronting the managers,
Emerging issues of OB in managing Hospitality Industry.
Unit 2: Understanding Individual Behaviour LH 4
Introduction, Concept of understanding individual Behaviour, Behaviour as an Input output
system, A simple mental process (steps in the process of Human thinking), Attitudes: Concept and
Components
Unit 3: Perception and Learning LH 7
Introduction, Concept of perception, Factors influencing perception, Learning: Concept and
Significance, Selected theories of Learning (Classical, Operant and cognitive), Principles of
Learning, Factors influencing Learning
Unit 4: Personality LH 4
Introduction, Concept/Meaning of Personality, Personality traits and characteristic, Personality
and Behaviour, Major personality attributes influencing OB, Personality traits contributing to the
managers of Hospitality industry
Unit 5: Motivation and Job Satisfaction LH 7
Introduction, Concept/Characteristics of Motivation, Theories of Motivation, Maslow's,
Herzberg's, Alderfer's and McClelland's theory, Techniques of motivation/motivation in action,
Concept/ Determinants of Job Satisfaction
Unit 6: Groups and Leadership LH 8
Introduction, Concept/features/importance of Group, Types of Group, Concept of Leadership,
Leadership Style, Theories of Leadership, Trait theories, Behavioural theories, Leadership in
Hospitality industry
Unit 7: Communication and Conflict LH7
Introduction, Meaning of Communication, Types of organizational communication,
Communication Process, Barriers of Communication, Communication Channels/Networks,
Concept/ meaning of Conflict, Nature and types of Conflict, Sources of Conflict
Unit 8: Organizational Change and Development LH4
Introduction, Concept / Meaning of Change, Forces of Change, Resistance to Change, Managing
resistance to change, Concept/ characteristics of Organization Development, Steps in Organization
Development
Reference Books
Acharya, B.S. (2015), A frame for Organizational Behaviour. Kathmandu: Asmita Books
Publishers & Distributors, P. Ltd.
Adhikari, D. R, (2014) Organizational Behaviour. Kathmandu: Buddha Publication
Bhattacharyya, D. K. (2014), Organizational Behaviour, New Delhi: Oxford University Press
Dwivedi, R. S, (2009), Organizational Behaviour, India: Macmillan
Luthans, F. (2011), Organizational Behaviour, Singapore: Mc Graw Hill Publications
Robbins, S.P, (2014), Organizational Behaviour,New Delhi: Pearson Education Publication
