VSAXESS Software

User Manual
v3.1.1

www.visionistech.com
 VSAXESS Desktop Software User Manual

Legal Information

User Manual
About this Manual
The Manual includes instructions for using and managing the product. Pictures, charts,
images and all other information hereinafter are for description and explanation only. The
information contained in the Manual is subject to change, without notice, due to firmware
updates or other reasons. Please find the latest version in the company website.
Please use this user manual under the guidance of professionals.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED
“AS IS”, WITH ALL FAULTS AND ERRORS, AND OUR COMPANY MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL OUR
COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO
YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,
INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN
CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF OUR COMPANY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT
SHALL BE WHOLLY AT YOUR OWN RISKS. OUR COMPANY SHALL NOT TAKE ANY
RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER
DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS
INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, OUR COMPANY
WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT
LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO
ENSURE THAT YOUR USE CONFORMS THE APPLICABLE LAW. OUR COMPANY
SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH
ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE
LAW, THE LATER PREVAILS.

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Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol Description
Indicates a hazardous situation which, if not avoided, will or
Danger
could result in death or serious injury.
Indicates a potentially hazardous situation which, if not avoided,
Caution could result in equipment damage, data loss, performance
degradation, or unexpected results.
Provides additional information to emphasize or supplement
Note
important points of the main text.

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Contents
Chapter 1 Introduction ..................................................................................................................................................... 1
Chapter 2 Service Management .................................................................................................................................... 2
Chapter 3 Device Management ..................................................................................................................................... 3
3.1 Activate Devices............................................................................................................................................... 3
3.2 Add Device........................................................................................................................................................ 4
3.2.1 Add Online Device .............................................................................................................................. 4
3.2.2 Add Device by IP Address or Domain Name .................................................................................. 7
3.2.3 Add Devices by IP Segment .............................................................................................................. 9
3.2.4 Add Device by Cloud P2P ............................................................................................................... 11
3.2.5 Add Device by EHome Account ...................................................................................................... 13
3.2.6 Add Device by HiDDNS ................................................................................................................... 14
3.2.7 Import Devices in a Batch ................................................................................................................ 16
3.3 Edit Device's Network Information .............................................................................................................. 18
3.4 Restore/Reset Device Password ................................................................................................................. 19
3.4.1 Reset Device Password ................................................................................................................... 19
3.4.2 Restore Device's Default Password ............................................................................................... 20
3.5 Check Device's QR Code ............................................................................................................................. 21
3.6 Upgrade Device Firmware Version ............................................................................................................. 21
Chapter 4 Group Management .................................................................................................................................... 24
4.1 Add Group ....................................................................................................................................................... 24
4.2 Import Resources to Group .......................................................................................................................... 24
4.3 Edit Resource Parameters ........................................................................................................................... 25
4.4 Remove Resources from Group .................................................................................................................. 26
Chapter 5 Cloud P2P..................................................................................................................................................... 27
5.1 Register a Cloud P2P Account .................................................................................................................... 27
5.2 Log into Cloud P2P Account ........................................................................................................................ 27
Chapter 6 Live View....................................................................................................................................................... 29
6.1 Start Live View ............................................................................................................................................... 29
6.1.1 Start Live View for One Camera ..................................................................................................... 29
6.1.2 Start Live View for Camera Group ................................................................................................. 30
6.1.3 Add Custom View ............................................................................................................................. 30
6.1.4 Start Live View in Custom View Mode ........................................................................................... 31

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6.2 Auto-Switch in Live View .............................................................................................................................. 32

6.2.1 Auto-Switch All Cameras ................................................................................................................. 32
6.2.2 Auto-Switch Cameras in a Group ................................................................................................... 32
6.2.3 Auto-Switch Custom Views ............................................................................................................. 33
6.3 PTZ Control .................................................................................................................................................... 34
6.3.1 Configure Preset ............................................................................................................................... 36
6.3.2 Configure Patrol ................................................................................................................................ 37
6.3.3 Configure Pattern .............................................................................................................................. 37
6.4 Customize Window Division ......................................................................................................................... 38
6.5 Manually Record and Capture ..................................................................................................................... 39
6.5.1 Manually Record Video .................................................................................................................... 39
6.5.2 View Local Videos............................................................................................................................. 39
6.5.3 Capture Pictures ............................................................................................................................... 40
6.5.4 View Captured Pictures.................................................................................................................... 40
6.6 Instant Playback ............................................................................................................................................. 41
6.7 Live View for Fisheye Camera ..................................................................................................................... 42
6.7.1 Perform Live View in Fisheye Mode............................................................................................... 42
6.7.2 PTZ Control in Fisheye Mode ......................................................................................................... 43
6.8 Perform Master-Slave Linkage .................................................................................................................... 45
6.8.1 Configure Master-Slave Tracking Rule .......................................................................................... 46
6.8.2 Enable Master-Slave Tracking ........................................................................................................ 48
6.9 Live View for Thermal Camera .................................................................................................................... 48
6.9.1 View Fire Source Information during Live View ............................................................................ 48
6.9.2 Show Temperature Information on Live View Image................................................................... 49
6.9.3 Manually Measure Temperature ..................................................................................................... 49
6.10 Live View in Low Bandwidth ...................................................................................................................... 50
6.11 More Functions ............................................................................................................................................ 50
Chapter 7 Remote Storage Configuration .................................................................................................................. 52
7.1 Store Picture and Video on DVR, NVR, or Network Camera .................................................................. 52
7.2 Store Video on Storage Device ................................................................................................................... 54
7.2.1 Activate Storage Server ................................................................................................................... 54
7.2.2 Add Storage Server to Client........................................................................................................... 55
7.2.3 Format Storage Server's HDD ........................................................................................................ 55
7.2.4 Configure Storage Settings ............................................................................................................. 56
7.3 Store Picture and Additional Information on Local PC ............................................................................. 56

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7.4 Configure Recording Schedule Template .................................................................................................. 57

7.5 Configure Capture Schedule Template ...................................................................................................... 58
Chapter 8 Remote Playback ........................................................................................................................................ 60
8.1 Normal Playback ............................................................................................................................................ 60
8.1.1 Search Video Files ............................................................................................................................ 61
8.1.2 Play Video Files................................................................................................................................. 61
8.2 Alarm Input Playback .................................................................................................................................... 62
8.2.1 Search Video Files ............................................................................................................................ 62
8.2.2 Play Video Files................................................................................................................................. 63
8.3 Event Playback............................................................................................................................................... 63
8.3.1 Search Video Files ............................................................................................................................ 64
8.3.2 Play Video Files................................................................................................................................. 64
8.4 ATM Playback ................................................................................................................................................ 65
8.4.1 Search Video Files ............................................................................................................................ 65
8.4.2 Play Video Files................................................................................................................................. 65
8.5 POS Playback ................................................................................................................................................ 66
8.5.1 Search Video Files ............................................................................................................................ 66
8.5.2 Play Video Files................................................................................................................................. 67
8.6 VCA Playback................................................................................................................................................. 67
8.7 Synchronous Playback.................................................................................................................................. 68
8.8 Fisheye Playback ........................................................................................................................................... 69
8.9 Playback in Low Bandwidth.......................................................................................................................... 70
Chapter 9 Download Video Footage ........................................................................................................................... 71
9.1 Download Video Footage by Date............................................................................................................... 71
9.2 Download for Multiple Cameras................................................................................................................... 71
Chapter 10 Configure Video Event.............................................................................................................................. 73
Chapter 11 Event Center .............................................................................................................................................. 75
11.1 Enable Receiving Events from Devices ................................................................................................... 75
11.2 View Real-Time Events .............................................................................................................................. 75
11.3 Search Historical Events ............................................................................................................................ 77
11.4 View Pop-up Alarm Information ................................................................................................................. 78
Chapter 12 Map Management ..................................................................................................................................... 80
12.1 Add Map ........................................................................................................................................................ 80
12.2 Edit Map Scale ............................................................................................................................................. 81
12.3 Manage Hot Spot ......................................................................................................................................... 81

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12.3.1 Add Camera as Hot Spot ............................................................................................................... 81

12.3.2 Add Alarm Input as Hot Spot......................................................................................................... 82
12.3.3 Add Alarm Output as Hot Spot ..................................................................................................... 83
12.3.4 Add Zone as Hot Spot .................................................................................................................... 83
12.3.5 Add Security Radar as Hot Spot................................................................................................... 84
12.3.6 Add Access Point as Hot Spot ...................................................................................................... 85
12.3.7 Edit Hot Spot ................................................................................................................................... 86
12.3.8 Preview Hot Spot ............................................................................................................................ 86
12.4 Manage Hot Region .................................................................................................................................... 88
12.4.1 Add Hot Region ............................................................................................................................... 88
12.4.2 Edit Hot Region ............................................................................................................................... 89
12.4.3 Preview Hot Region ........................................................................................................................ 89
Chapter 13 Forward Video Stream through Stream Media Server ........................................................................ 91
13.1 Import Certificate to Stream Media Server .............................................................................................. 91
13.2 Add Stream Media Server by IP Address ................................................................................................ 92
13.3 Add Cameras to Stream Media Server to Forward Video Stream ....................................................... 93
Chapter 14 Statistics ..................................................................................................................................................... 94
14.1 People Counting Report ............................................................................................................................. 94
14.2 View People Counting in Intersections Report ........................................................................................ 96
14.3 Queue Management ................................................................................................................................... 97
14.3.1 Queuing-Up Time Analysis ............................................................................................................ 97
14.3.2 Queue Status Analysis ................................................................................................................... 99
14.4 Heat Map Report ....................................................................................................................................... 101
Chapter 15 Data Retrieval .......................................................................................................................................... 103
15.1 Face Picture Retrieval............................................................................................................................... 103
15.1.1 Search Face Picture by Uploaded Picture ................................................................................ 103
15.1.2 Search Face Picture by Event .................................................................................................... 105
15.1.3 Search Face Picture by Person Name ...................................................................................... 106
15.2 Human Body Picture Retrieval................................................................................................................. 107
15.3 View Behavior Analysis Related Pictures and Videos ......................................................................... 109
15.4 Vehicle Retrieval ........................................................................................................................................ 110
15.5 Hard Hat Retrieval ..................................................................................................................................... 111
15.6 Frequently Appeared Person Retrieval .................................................................................................. 112
Chapter 16 AI Dashboard ........................................................................................................................................... 114
16.1 Face Application ........................................................................................................................................ 114

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16.1.1 Set List Types for Face Picture Libraries .................................................................................. 114
16.1.2 Set Cameras for Showing AI Information .................................................................................. 114
16.1.3 Show AI Information ..................................................................................................................... 115
16.2 Linked Capture Alarm ............................................................................................................................... 116
16.2.1 Set Basic Parameters .................................................................................................................. 116
16.2.2 View Live View and Alarms ......................................................................................................... 116
Chapter 17 Security Control Panel ............................................................................................................................ 118
17.1 Configure Client Linkage for Zone Event ............................................................................................... 118
17.2 Remotely Control Security Control Panel .............................................................................................. 119
17.2.1 Remotely Control Partitions......................................................................................................... 120
17.2.2 Remotely Control Zones .............................................................................................................. 121
17.2.3 Remotely Control Relay ............................................................................................................... 122
Chapter 18 Person Management .............................................................................................................................. 123
18.1 Add Organization ....................................................................................................................................... 123
18.2 Add Single Person ..................................................................................................................................... 123
18.2.1 Configure Basic Information ........................................................................................................ 124
18.2.2 Issue a Card to One Person ........................................................................................................ 124
18.2.3 Upload a Face Photo from Local PC ......................................................................................... 125
18.2.4 Take a Photo via Client ................................................................................................................ 126
18.2.5 Collect Face via Access Control Device.................................................................................... 127
18.2.6 Collect Fingerprint via Client ....................................................................................................... 127
18.2.7 Collect Fingerprint via Access Control Device ......................................................................... 128
18.2.8 Configure Access Control Information ....................................................................................... 128
18.2.9 Customize Person Information ................................................................................................... 130
18.2.10 Configure Resident Information ................................................................................................ 130
18.2.11 Configure Additional Information .............................................................................................. 131
18.3 Import and Export Person Identify Information...................................................................................... 131
18.3.1 Import Person Information ........................................................................................................... 131
18.3.2 Import Person Pictures ................................................................................................................ 132
18.3.3 Export Person Information ........................................................................................................... 132
18.3.4 Export Person Pictures ................................................................................................................ 133
18.4 Get Person Information from Access Control Device........................................................................... 134
18.5 Move Persons to Another Organization ................................................................................................. 134
18.6 Issue Cards to Persons in Batch ............................................................................................................. 135
18.7 Report Card Loss....................................................................................................................................... 135

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18.8 Set Card Issuing Parameters ................................................................................................................... 135

Chapter 19 Access Control......................................................................................................................................... 137
19.1 Configure Schedule and Template ......................................................................................................... 137
19.1.1 Add Holiday ................................................................................................................................... 137
19.1.2 Add Template ................................................................................................................................ 138
19.2 Set Access Group to Assign Access Authorization to Persons .......................................................... 139
19.3 Configure Advanced Functions ............................................................................................................... 140
19.3.1 Configure Device Parameters ..................................................................................................... 141
19.3.2 Configure Remaining Open/Closed ........................................................................................... 148
19.3.3 Configure Multi-Factor Authentication ....................................................................................... 150
19.3.4 Configure Custom Wiegand Rule ............................................................................................... 151
19.3.5 Configure Card Reader Authentication Mode and Schedule ................................................. 152
19.3.6 Configure Person Authentication Mode ..................................................................................... 153
19.3.7 Configure Relay for Elevator Controller ..................................................................................... 154
19.3.8 Configure First Person In ............................................................................................................. 156
19.3.9 Configure Anti-Passback ............................................................................................................. 157
19.3.10 Configure Multi-door Interlocking ............................................................................................. 157
19.4 Configure Other Parameters .................................................................................................................... 158
19.4.1 Set Multiple NIC Parameters....................................................................................................... 158
19.4.2 Set Network Parameters.............................................................................................................. 159
19.4.3 Set Device Capture Parameters ................................................................................................. 161
19.4.4 Set Parameters for Face Recognition Terminal ....................................................................... 162
19.4.5 Enable M1 Card Encryption ........................................................................................................ 163
19.4.6 Set RS-485 Parameters ............................................................................................................... 164
19.4.7 Set Wiegand Parameters............................................................................................................. 164
19.4.8 Set Attendance Status ................................................................................................................. 165
19.5 Configure Linkage Actions for Access Control ...................................................................................... 168
19.5.1 Configure Client Actions for Access Event ............................................................................... 168
19.5.2 Configure Device Actions for Access Event ............................................................................. 169
19.5.3 Configure Device Actions for Card Swiping .............................................................................. 171
19.5.4 Configure Device Linkage for Mobile Terminal's MAC Address ............................................ 172
19.5.5 Configure Device Actions for Person ID .................................................................................... 174
19.6 Door/Elevator Control................................................................................................................................ 175
19.6.1 Control Door Status ...................................................................................................................... 175
19.6.2 Control Elevator Status ................................................................................................................ 176

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19.6.3 Check Real-Time Access Records ............................................................................................ 177

Chapter 20 Time and Attendance.............................................................................................................................. 178
20.1 Configure Attendance Parameters .......................................................................................................... 178
20.1.1 Configure General Rule ............................................................................................................... 178
20.1.2 Configure Overtime Parameters ................................................................................................. 178
20.1.3 Configure Attendance Check Point ............................................................................................ 179
20.1.4 Configure Holiday ......................................................................................................................... 180
20.1.5 Configure Leave Type .................................................................................................................. 181
20.1.6 Synchronize Authentication Record to Third-Party Database................................................ 181
20.1.7 Configure Break Time .................................................................................................................. 182
20.1.8 Configure Attendance Calculation Accuracy ............................................................................ 183
20.1.9 Configure Report Display............................................................................................................. 183
20.2 Add Timetable ............................................................................................................................................ 184
20.3 Add Shift...................................................................................................................................................... 185
20.4 Manage Shift Schedule ............................................................................................................................. 186
20.4.1 Set Department Schedule ........................................................................................................... 186
20.4.2 Set Person Schedule.................................................................................................................... 188
20.4.3 Set Temporary Schedule ............................................................................................................. 189
20.4.4 Check Shift Schedule ................................................................................................................... 190
20.5 Manually Correct Check-in/out Record .................................................................................................. 190
20.6 Add Leave and Business Trip .................................................................................................................. 191
20.7 Calculate Attendance Data ...................................................................................................................... 192
20.7.1 Automatically Calculate Attendance Data ................................................................................. 192
20.7.2 Manually Calculate Attendance Data ......................................................................................... 193
20.8 Attendance Statistics................................................................................................................................. 193
20.8.1 Get Original Attendance Record................................................................................................. 193
20.8.2 Generate Instant Report .............................................................................................................. 194
20.8.3 Custom Attendance Report ......................................................................................................... 195
Chapter 21 Video Intercom......................................................................................................................................... 197
21.1 Manage Calls between Client Software and an Indoor/Door Station/Access Control Device........ 197
21.1.1 Call Indoor Station from Client .................................................................................................... 197
21.1.2 Answer Call via Client .................................................................................................................. 198
21.2 View Real-Time Call Logs ........................................................................................................................ 199
21.3 Release a Notice to Resident .................................................................................................................. 199

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Chapter 22 Log Search ............................................................................................................................................... 201

Chapter 23 User Management ................................................................................................................................... 202
23.1 Add User ..................................................................................................................................................... 202
23.2 Change User's Password ......................................................................................................................... 203
Chapter 24 System Configuration ............................................................................................................................. 204
24.1 Set General Parameters ........................................................................................................................... 204
24.2 Set Live View and Playback Parameters ............................................................................................... 205
24.3 Set Image Parameters .............................................................................................................................. 206
24.4 Set Picture Storage ................................................................................................................................... 207
24.5 Set Alarm Sound ........................................................................................................................................ 208
24.6 Set Access Control and Video Intercom Parameters ........................................................................... 208
24.7 Set File Saving Path .................................................................................................................................. 209
24.8 Set Icons Shown on Toolbar .................................................................................................................... 209
24.9 Set Keyboard and Joystick Shortcuts ..................................................................................................... 210
24.10 Set Email Parameters ............................................................................................................................. 211
24.11 Manage Security Authentication ........................................................................................................... 212
24.11.1 Export Certificate from Service Management......................................................................... 212
24.11.2 Import Certificate to Client ......................................................................................................... 213
24.11.3 Certificate Verification for Transmission Encryption .............................................................. 213
Chapter 25 Operation and Maintenance .................................................................................................................. 214
A. Custom Wiegand Rule Descriptions..................................................................................................................... 215
B. Troubleshooting ....................................................................................................................................................... 217
B.1 Failed to get the live view of a certain device. ........................................................................................ 217
B.2 Local recording and remote recording are confused. ............................................................................ 217
B.3 Failed to download the video files or the downloading speed is too slow. ......................................... 218
C. FAQ (Frequently Asked Questions) ..................................................................................................................... 219
C.1 During live view, why an error message with error code 91 prompts ? .............................................. 219
C.2 During live view, why the image is blurred or not fluent? ...................................................................... 219
C.3 Why the memory leaked and the client crashed after running for a while? ........................................ 219
C.4 During live view, when getting stream via the Stream Media Server, why an error message with
error code 17 prompts? ............................................................................................................................ 220
C.5 How to get better performance of live view and playback when network bandwidth is low?........... 220
D. Error Code................................................................................................................................................................ 221

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Chapter 1 Introduction
VSAXESS is a versatile security management software for the DVRs, NVRs, IP cameras,
encoders, decoders, security control panels, video intercom devices, access control
devices, etc.
The software provides multiple functionalities, including real-time live view, video recording,
remote search and playback, file backup, alarm receiving, person management, access
control, video intercom, security control, time & attendance, etc., for the connected devices
to meet the needs of monitoring task. With the flexible distributed structure and
easy-to-use operations, the client software is widely applied to the surveillance projects of
medium or small scale.
This user manual describes the functions, configurations and operation steps of the client
software. To ensure the properness of usage and stability of the software, refer to the
contents below and read the manual carefully before installation and operation.

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Chapter 2 Service Management

VSAXESS Service is mainly applicable for data storage, data management, and data
calculation. With continuous running and processing, it can manage the data, such as
event records and attendance records, received by the VSAXESS. VSAXESS Service also
provides management for user permissions, devices, groups, logs, etc.
You can view the module running status and edit its ports, including HTTP port and
EHome port. You need to restart the VSAXESS Service to take effect.
Check Auto-Launch to enable launching the VSAXESS Service automatically after the
PC started up.

Note
● The VSAXESS Service will not show after running it. Enter the system tray and click
to open the service window.
● After closing the service window, the client will logout and return to the login page. You
need to run the service and then login again.
● The service and the client should be installed on the same PC.

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Chapter 3 Device Management

You can manage devices on the client, including adding, editing, and deleting the devices.
You can also perform operations such as checking device's online users and checking
devices' QR codes.

3.1 Activate Devices

For some devices, you are required to create the password to activate them before they
can be added to the software and work properly.
Before You Start
Make sure the device to activate is connected to the network and is in the same subnet
with the PC running the client.
Steps

Note
This function should be supported by the device.

1. Enter the Device Management page.

2. Click Device tab on the top of the right panel.
3. Click Online Device to show the online device area at the bottom of the page.
The searched online devices are displayed in the list.
4. Check the device status (shown on Security Level column) and select an inactive
device.
5. Click Activate to open the Activation dialog.
6. Create a password in the password field, and confirm the password.

Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security of
your product. And we recommend you reset your password regularly, especially in the
high security system, resetting the password monthly or weekly can better protect your
product.
Proper configuration of all passwords and other security settings is the responsibility of
the installer and/or end-user.

7. Optional: For the NVR device connecting with inactive network camera(s), create a
password in Network Cameras' Default Password field and enter the confirm
password for activating the network camera(s) via NVR.
8. Optional: Enable Cloud P2P service when activating the device if the device supports.

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1) Check Enable Cloud P2P to open the Note dialog.

2) Create a verification code.
3) Confirm the verification code.
4) Click Terms of Service and Privacy Policy to read the requirements.
5) Click OK to enable the Cloud P2P service.
Go back to the Activate panel.
9. Click OK to activate the device.

3.2 Add Device

After launching the client, devices including network cameras, video encoders, DVRs,
NVRs, access control devices, alarm devices, video intercom devices, etc., should be
added to the client for the remote configuration and management, such as live view,
playback, event management, access control, etc.

3.2.1 Add Online Device

The active online devices in the same local subnet with the client software will be
displayed on the Online Device area. You can click Refresh Every 60s to refresh the
information of the online devices.

Add an Online Device

You can add an online device to the client.
Steps
1. Enter the Device Management module.
2. Click Device tab on the top of the right panel.
3. Click Online Device to show the online device area.
The searched online devices are displayed in the list.
4. Select an online device from the Online Device area.

Note
For the inactive device, you need to create the password for it before you can add the
device properly. For detailed steps, refer to Activate Devices.

5. Click Add to open the device adding window.

6. Enter the required information.
Name
Enter a descriptive name for the device.
IP Address
Enter the device's IP address. The IP address of the device is obtained automatically
in this adding mode.
Port

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The port number of the device is obtained automatically in this adding mode.

User Name
By default, the user name is admin.
Password
Enter the device password.

Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security
of your product. And we recommend you reset your password regularly, especially in
the high security system, resetting the password monthly or weekly can better protect
your product.
Proper configuration of all passwords and other security settings is the responsibility
of the installer and/or end-user.
7. Check Synchronize Time to synchronize the device time with the PC running the client
after adding the device to the client.
8. Optional: Check Import to Group to create a group by the device name.
9. Click Add to add the device.
10. Optional: Perform the following operation(s).
Remote Click on Operation column to set remote configuration of the
Configuration corresponding device.

Note
For detail operation steps for the remote configuration, see the
user manual of the device.

Device Status Click on Operation column to view device status, including

cameras, recording status, signal status, hardware status, etc.

Edit Device Click on Operation column to edit the device information,

Information such as IP address, user name, and password.

Check Online User Click on Operation column to check the online users who
access the device, such as user name, user type, user's IP
address, and login time.

Refresh Click on Operation column to get the latest device

information.

Delete Device Select one or multiple devices and click Delete to delete the

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selected device(s) from the client.

Add Multiple Online Devices

You can add multiple online devices to the client in a batch.
Before You Start
Make sure the to-be-added devices are online.
Steps
1. Enter the Device Management module.
2. Click Device tab on the top of the right panel.
3. Click Online Device to show the online device area at the bottom of the page.
The searched online devices are displayed in the list.
4. Select multiple devices.

Note
For the inactive device, you need to create the password for it before you can add the
device properly. For detailed steps, refer to Activate Devices.

5. Click Add to open the device adding window.

6. Enter the required information.
User Name
By default, the user name is admin.
Password
Enter the device password.

Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security
of your product. And we recommend you reset your password regularly, especially in
the high security system, resetting the password monthly or weekly can better protect
your product.
Proper configuration of all passwords and other security settings is the responsibility
of the installer and/or end-user.
7. Check Synchronize Time to synchronize the device time with the PC running the client
after adding the device to the client.
8. Optional: Check Import to Group to create a group by the device name.
9. Click Add to add the devices.
10. Optional: Perform the following operation(s).
Remote Click on Operation column to set remote configuration of the

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Configuration corresponding device.

Note
For detail operation steps for the remote configuration, see the
user manual of the device.

Device Status Click on Operation column to view device status, including

cameras, recording status, signal status, hardware status, etc.

Edit Device Click on Operation column to edit the device information,

Information such as IP address, user name, and password.

Check Online User Click on Operation column to check the online users who
access the device, such as user name, user type, user's IP
address, and login time.

Refresh Click on Operation column to get the latest device

information.

Delete Device Select one or multiple devices and click Delete to delete the
selected device(s) from the client.

3.2.2 Add Device by IP Address or Domain Name

When you know the IP address or domain name of the device to add, you can add devices
to the client by specifying the IP address (or domain name), user name, password, etc.
Steps
1. Enter Device Management module.
2. Click Device tab on the top of the right panel.
The added devices are displayed on the right panel.
3. Click Add to open the Add window, and then select IP/Domain as the adding mode.
4. Enter the required information.
Name
Create a descriptive name for the device. For example, you can use a nickname that
can show the location or feature of the device.
Address
The IP address or domain name of the device.
Port
The devices to add share the same port number. The default value is 8000.
User Name
Enter the device user name. By default, the user name is admin.

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Password
Enter the device password.

Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security
of your product. And we recommend you reset your password regularly, especially in
the high security system, resetting the password monthly or weekly can better protect
your product.
Proper configuration of all passwords and other security settings is the responsibility
of the installer and/or end-user.
5. Optional: Add the offline devices.
1) Check Add Offline Device.
2) Enter the required information, including the device channel number and alarm input
number.

Note
When the offline device comes online, the software will connect it automatically.

6. Optional: Check Transmission Encryption (TLS) to enable transmission encryption

using TLS (Transport Layer Security) protocol for security purpose .

Note
● This function should be supported by the device.
● If you have enabled Certificate Verification, you should click Open Certificate Folder
to open the default folder, and copy the certificate file exported from the device to this
default directory to strengthen the security. See Certificate Verification for
Transmission Encryption for details about enabling certificate verification.
● You can log into the device to get the certificate file by web browser.

7. Check Synchronize Time to synchronize the device time with the PC running the client
after adding the device to the client.
8. Optional: Check Import to Group to create a group by the device name.
9. Finish adding the device.
– Click Add to add the device and back to the device list page.
– Click Add and New to save the settings and continue to add other device.
10. Optional: Perform the following operation(s).
Remote Click on Operation column to set remote configuration of the
Configuration corresponding device.

Note
For detail operation steps for the remote configuration, see the

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user manual of the device.

Device Status Click on Operation column to view device status, including

cameras, recording status, signal status, hardware status, etc.

Edit Device Click on Operation column to edit the device information,

Information such as IP address, user name, and password.

Check Online User Click on Operation column to check the online users who
access the device, such as user name, user type, user's IP
address, and login time.

Refresh Click on Operation column to get the latest device

information.

Delete Device Select one or multiple devices and click Delete to delete the
selected device(s) from the client.

3.2.3 Add Devices by IP Segment

If the devices share the same port No., user name and password, and their IP addresses
are sharing an IP segment. You can specify the start IP address and the end IP address,
port No., user name, password, etc of the devices to add them to the client.
Steps
1. Enter the Device Management module.
2. Click Device tab on the top of the right panel.
The added devices are displayed on the right panel.
3. Click Add to open the Add window.
4. Select IP Segment as the adding mode.
5. Enter the required information.
Start IP
Enter a start IP address.
End IP
Enter an end IP address in the same network segment with the start IP.
Port
Enter the device port No. The default value is 8000.
User Name
By default, the user name is admin.
Password
Enter the device password.

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Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security
of your product. And we recommend you reset your password regularly, especially in
the high security system, resetting the password monthly or weekly can better protect
your product.
Proper configuration of all passwords and other security settings is the responsibility
of the installer and/or end-user.
6. Optional: Add the offline devices.
1) Check Add Offline Device.
2) Enter the required information, including the device channel number and alarm input
number.

Note
When the offline device comes online, the software will connect it automatically.

7. Optional: Check Transmission Encryption (TLS) to enable transmission encryption

using TLS (Transport Layer Security) protocol for security purpose .

Note
● This function should be supported by the device.
● If you have enabled Certificate Verification, you should click Open Certificate Folder
to open the default folder, and copy the certificate file exported from the device to this
default directory to strengthen the security. See Certificate Verification for
Transmission Encryption for details about enabling certificate verification.
● You can log into the device to get the certificate file by web browser.

8. Check Synchronize Time to synchronize the device time with the PC running the client
after adding the device to the client.
9. Optional: Check Import to Group to create a group by the device name.
10. Finish adding the device.
– Click Add to add the device and back to the device list page.
– Click Add and New to save the settings and continue to add other device.
11. Optional: Perform the following operation(s).
Remote Click on Operation column to set remote configuration of the
Configuration corresponding device.

Note
For detail operation steps for the remote configuration, see the
user manual of the device.

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Device Status Click on Operation column to view device status, including

cameras, recording status, signal status, hardware status, etc.

Edit Device Click on Operation column to edit the device information,

Information such as IP address, user name, and password.

Check Online User Click on Operation column to check the online users who
access the device, such as user name, user type, user's IP
address, and login time.

Refresh Click on Operation column to get the latest device

information.

Delete Device Select one or multiple devices and click Delete to delete the
selected device(s) from the client.

3.2.4 Add Device by Cloud P2P

You can add the devices to the client via Cloud P2P domain.
Before You Start
Log in to Cloud P2P account first.
Steps
1. Enter Device Management module.
The added devices are displayed on the right panel.
2. Click Device tab on the top of the right panel.
3. Click Add to open the Add window.
4. Select Cloud P2P as the adding mode.
● If you log in for the first time, you will be required to log into the Cloud P2P account.
The logged-in Cloud P2P account is displayed.
5. Select a region to login in the drop-down list of Select the Region to Login and then
log into the Cloud P2P account, or enter the device serial number.
– Enter the serial number which you can find on the device label.
– If the IP address of the device is in the same local subnet with the client, click Online
Device and select an online device to get its serial number automatically.
6. Enter the verification code created when activating the device and enabling the Cloud
P2P service.
7. Optional: Enable DDNS to access the device by Cloud P2P Domain.
Device Domain Name
Customize the device domain name, which is used to get the IP address and port of
the device registered on Cloud P2P server.

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UPnP Mode
Auto
Select Auto as the UPnP Mode to get the port number of the device automatically.
Manual
Select Manual as the UPnP Mode, and you need to input the port number of the
device manually.
User Name
Enter the device user name. By default, the user name is admin.
Password
Enter the device password, which is created when you activate the device.

Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security
of your product. And we recommend you reset your password regularly, especially in
the high security system, resetting the password monthly or weekly can better protect
your product.
Proper configuration of all passwords and other security settings is the responsibility
of the installer and/or end-user.

Note
If DDNS function is disabled, you cannot do some operations for the added device
through client, such as viewing the device status, downloading the video files during
remote playback, generating QR codes of devices, etc.

8. Optional: Check Import to Group to create a group by the device name.

9. Add device to the client software and Cloud P2P account.
– Click Add to add the device and return to the device list.
– Click Add and New to add the device and continue to add the next device.

Note
If the client cannot connect the DDNS for three times, the device will be added by P2P.

10. Optional: Perform the following operation(s).

Remote Click on Operation column to set remote configuration of the
Configuration corresponding device.

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Note
For detail operation steps for the remote configuration, see the
user manual of the device.

Edit Device Click to edit the device details.

Information

Delete Device Select one or multiple devices and click Delete to delete the
selected device(s) from the client.

3.2.5 Add Device by EHome Account

For areas where devices using dynamic IP addresses instead of static ones, you can add
access control device connected via EHome protocol by specifying the EHome account.
Before You Start
Set the network center parameter first. For details, refer to Set Network Parameters.
Steps
1. Enter Device Management module.
The added devices are displayed on the right panel.
2. Click Add to open the Add window.
3. Select EHome as the adding mode.
4. Enter the required information.
Device Account
Enter the account name registered on EHome protocol.
EHome Key
Enter the EHome key if you have set it when configuring network center parameter for
the device.

Note
This function should be supported by the device.
5. Optional: Check Synchronize Time to synchronize the device time with the PC running
the client after adding the device to the client.
6. Optional: Check Import to Group to create a group by the device name.
7. Finish adding the device.
– Click Add to add the device and go back to the device list.
– Click Add and New to save the settings and continue to add other device.
8. Optional: Perform the following operation(s).
Device Status Click on Operation column to view device status.

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Edit Device Click on Operation column to edit the device information,

Information such as device name, device account, and EHome key.

Check Online User Click on Operation column to check the online users who
access the device, such as user name, user type, user's IP
address, and login time.

Refresh Click on Operation column to get the latest device

information.

Delete Device Select one or multiple devices and click Delete to delete the
selected device(s) from the client.

3.2.6 Add Device by HiDDNS

HiDDNS is a DNS server providing users free services. If you have no enough IP
addresses for the devices, you can add device by HiDDNS to assign dynamic IP
addresses to the devices for a good-quality connection to network.
Steps
1. Enter Device Management module.
The added devices are displayed on the right panel.
2. Click Device tab on the top of the right panel.
3. Click Add to open the Add window.
4. Select HiDDNS as the adding mode.
5. Enter the required information.
Server Address
http://www.hiddns.com
Domain
Enter the device's domain name registered on HiDDNS server.
User Name
Enter the device user name.
Password
Enter the device password.

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Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security
of your product. And we recommend you reset your password regularly, especially in
the high security system, resetting the password monthly or weekly can better protect
your product.
Proper configuration of all passwords and other security settings is the responsibility
of the installer and/or end-user.
6. Optional: Check Synchronize Time to synchronize the device time with the PC running
the client after adding the device to the client.
7. Optional: Check Import to Group to create a group by the device name.
8. Optional: Add the offline devices.
1) Check Add Offline Device.
2) Enter the required information, including the device channel number and alarm input
number.

Note
When the offline device comes online, the software will connect it automatically.

9. Finish adding the device.

– Click Add to add the device and back to the device list page.
– Click Add and New to save the settings and continue to add other device.
10. Optional: Perform the following operation(s).
Remote Click on Operation column to set remote configuration of the
Configuration corresponding device.

Note
For detail operation steps for the remote configuration, see the
user manual of the device.

Device Status Click on Operation column to view device status, including

cameras, recording status, signal status, hardware status, etc.

Edit Device Click on Operation column to edit the device information,

Information such as IP address, user name, and password.

Check Online User Click on Operation column to check the online users who
access the device, such as user name, user type, user's IP
address, and login time.

Refresh Click on Operation column to get the latest device

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information.

Delete Device Select one or multiple devices and click Delete to delete the
selected device(s) from the client.

3.2.7 Import Devices in a Batch

You can add multiple devices to the client in batch by entering the device parameters in a
pre-defined CSV file.
Steps
1. Enter the Device Management module.
2. Click Device tab on the top of the right panel.
3. Click Add to open the Add window, and then select Batch Import as the adding mode.
4. Click Export Template and then save the pre-defined template (CSV file) on your PC.
5. Open the exported template file and enter the required information of the devices to be
added on the corresponding column.
Adding Mode
Enter 0 or 1 or 2. 0 refers to adding a device by IP address or domain name; 1 refers
to adding a device by HiDDNS; 2 refers to adding a device by EHome protocol.
Address
Edit the address of the device. If you set IP/Domain as the adding mode, enter the IP
address or domain name of the device here; if you set HiDDNS as the adding mode,
enter www.hiddns.com here.

Note
If you set EHome as the adding mode, this parameter is not required.

Port
Enter the device port number. The default port number is 8000.
Device Information
If you set IP/Domain as the adding mode, this parameter is not required; if you set
HiDDNS as the adding mode, enter the device domain name registered on HiDDNS
server; if you set EHome as the adding mode, enter the EHome account here.
User Name
Enter the device user name. By default, the user name is admin.
Password
Enter the device password.

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Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security
of your product. And we recommend you reset your password regularly, especially in
the high security system, resetting the password monthly or weekly can better protect
your product.
Proper configuration of all passwords and other security settings is the responsibility
of the installer and/or end-user.

Add Offline Device

Enter 1 to enable adding an offline device, and then the software will automatically
connect it when the device is online. Enter 0 to disable adding an offline device.
Import to Group
Enter 1 to create a group by the device name. All the channels of the device will be
imported to the corresponding group by default. Enter 0 to disable this function.
Channel Number
If you enable Add Offline Device, enter the channel number of the device. If you
disable Add Offline Device, this field is not required.
Alarm Input Number
If you enable Add Offline Device, enter the alarm input number of the device. If you
disable Add Offline Device, this field is not required.
6. Click and select the template file.
7. Click Add to import the devices.
8. Optional: Perform the following operation(s).
Remote Click on Operation column to set remote configuration of the
Configuration corresponding device.

Note
For detail operation steps for the remote configuration, see the
user manual of the device.

Device Status Click on Operation column to view device status, including

cameras, recording status, signal status, hardware status, etc.

Edit Device Click on Operation column to edit the device information,

Information such as IP address, user name, and password.

Check Online User Click on Operation column to check the online users who
access the device, such as user name, user type, user's IP

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address, and login time.

Refresh Click on Operation column to get the latest device

information.

Delete Device Select one or multiple devices and click Delete to delete the
selected device(s) from the client.

3.3 Edit Device's Network Information

After activating device, you can edit the network information (including IP address, port
number, gateway, etc.) for the online device.
Before You Start
Activate the device if the device status is inactivated.
Steps
1. Enter Device Management page.
2. Click Device tab on the top of the right panel.
3. Click Online Device to show the online device area.
All the online devices sharing the same subnet will be displayed in the list.
4. Select an activated device in Online Device area.
5. Click on the Operation column to open the Modify Network Parameter window.

Note
This function is only available on the Online Device area.

6. Optional: Change the device IP address to the same subnet with your computer if you
need to add the device to the client.
– Edit the IP address manually.
– Check DHCP to set the IP address as a static IP address.
7. Enter the password created when you activate the device.

Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security of
your product. And we recommend you reset your password regularly, especially in the
high security system, resetting the password monthly or weekly can better protect your
product.
Proper configuration of all passwords and other security settings is the responsibility of
the installer and/or end-user.

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8. Click OK to complete the network settings.

3.4 Restore/Reset Device Password

If you forgot the password of the detected online devices, you can restore the device's
default password or reset the device's password through the client.

3.4.1 Reset Device Password

If you forgot the password of the detected online devices, you can reset the device
password via the client.
Steps
1. Enter Device Management page.
2. Click Device tab on the top of the right panel.
3. Click Online Device to show the online device area.
All the online devices sharing the same subnet will be displayed in the list.
4. Select the device from the list and click on the Operation column.
5. Reset the device password.
– Click Export to save the device file on your PC and then send the file to our technical
support.

Note
For the following operations for resetting the password, contact our technical support.
– Click Generate to pop up the QR Code window and click Download to save the QR
code to your PC. You can also take a photo of the QR code to save it to your phone.
Send the picture to our technical support.

Note
For the following operations for resetting the password, contact our technical support.
– Select the Safe Mode according to actual needs.

Note
For the following operations for resetting the password, contact our technical support.

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Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security of
your product. And we recommend you reset your password regularly, especially in the
high security system, resetting the password monthly or weekly can better protect your
product.
Proper configuration of all passwords and other security settings is the responsibility of
the installer and/or end-user.

3.4.2 Restore Device's Default Password

If you forget the password of the detected online devices, you can restore their default
password via the client.
Steps
1. Enter Device Management page.
2. Click Device tab on the top of the right panel.
3. Click Online Device to show the online device area at the bottom of the page.
All the online devices sharing the same subnet will be displayed in the list.
4. Select a device and click on the Operation column to open the Reset Password
window.
5. Restore the device password.
– Enter the security code, and then you can restore the default password of the selected
device.

Note
For getting the security code, contact our technical support.
– Click Export to save the device file on your PC and send the file to our technical
support.

Note
For the following operations for resetting the password, contact our technical support.

What to do next
The default password (12345) for the admin account is for first-time login purposes only.
You must change this default password to better protect against security risks, such as the
unauthorized access by others to the product that may prevent the product from
functioning properly and/or lead to other undesirable consequences.

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Caution
The password strength of the device can be automatically checked. We highly recommend
you change the password of your own choosing (using a minimum of 8 characters,
including at least three kinds of following categories: upper case letters, lower case letters,
numbers, and special characters) in order to increase the security of your product. And we
recommend you reset your password regularly, especially in the high security system,
resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
installer and/or end-user.

3.5 Check Device's QR Code

The client can generate a QR code of the added device(s). You can add the device(s) to
your mobile client after scanning the QR code.
Steps

Note
● Devices added via EHome protocol do not support this function.
● Devices added via Cloud P2P with DDNS enabled do not support this function.

1. Enter Device Management module.

2. Click Device tab on the top of the right panel.
The added devices are displayed in the list.
3. Select one or more device and click QR Code to open the QR Code window.
What to do next
Add the device to mobile client after scanning the QR code. For details, see user manual
of the mobile client.

3.6 Upgrade Device Firmware Version

When there is a new firmware version available for the added device, you can upgrade its
firmware version via the client.

Note
● The device should support this function.
● You can configure upgrading mode in System Configuration. See Set General
Parameters for details.
Enter the Device Management module, and then click Device tab to show the device list.
Perform the following operations according to different upgrading modes.

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Disable
On the Device for Management panel, if there is a new firmware version available, the
status in the Firmware Upgrade column of the device will turn to Upgradeable.
Select the upgradeable device and click Upgrade to start upgrading the device firmware.

Note
The upgrade progress will show. When the upgrade is completed, the status in the
Firmware Upgrade column of the device will turn to Upgraded.

Prompt Me If Download and Upgrade

If there is a new firmware version available, a prompt window will pop up. Click Upgrade
All to start downloading and upgrading.
Download and Prompt Me If Upgrade
A dialog will pop up for selecting whether to upgrade after downloading package of new
version. Click Upgrade All to start upgrading the device firmware.

Note
After clicking Upgrade All, a prompt will pop up for viewing details. If you are not in Device
Management page, click View Details to jump to Device Management page; if you are in
Device Management page, close the prompt.

Download and Update Automatically

After the client detects the new version of the devices, it will download the new version and
upgrade the new version without noticing the user.
On the device management page, the following updating status will be shown in the
Firmware Update column.
No Available Version
No new firmware version available.
Upgradeable
A new firmware version available.

Note
Move the cursor on to view the current version, latest version, and upgrade content
of the firmware version.

Waiting
The device is waiting for upgrade.
Downloading
The client is downloading the package of the new firmware version.
Upgrading

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The upgrading of the device firmware is going on.

Upgraded
Hover the cursor on Upgraded to show the version after upgrading.
Upgrading Failed
When the upgrade fails, a prompt will pop up for viewing details. If you are not in Device
Management page, click View Details to jump to Device Management page; if you are
in Device Management page, close the prompt. Hover the cursor on Upgrading Failed
to show the error details, and click Upgrade Again to try again.

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Chapter 4 Group Management

The resources added should be organized into groups for convenient management,
including encoding channels and alarm inputs. You can get the live view, play back the
video files, and do some other operations of the device through the group.

4.1 Add Group

You can add group to organize the added device for convenient management.
Steps
1. Enter the Device Management module.
2. Click Device Management → Group to enter the group management page.
3. Create a group.
– Click Add Group and enter a group name as you want.
– Click Create Group by Device Name and select an added device to create a new
group by the name of the selected device.

Note
The encoding channels and alarm inputs of this device will be imported to the group
by default.

4.2 Import Resources to Group

You can import the device resources (such as encoding channels and alarm input) to the
added group in a batch.
Before You Start
Add a group for managing devices. Refer to Add Group.
Steps

Note
Up to 256 encoding channels can be added to one group.

1. Enter the Device Management module.

2. Click Device Management → Group to enter the group management page.
3. Select a group from the group list and select the resource type as Encoding Channel
or Alarm Input.
4. Click Import.
5. Select the thumbnails/names of the encoding channels or alarm inputs in the
thumbnail/list view.

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Note
You can click or to switch the camera display mode to thumbnail view or to list
view.

6. Click Import to import the selected resources to the group.

4.3 Edit Resource Parameters

After importing the resources to the group, you can edit the resource parameters. For
encoding channel, you can edit the channel name, stream type, protocol type, etc. For
alarm input, you can edit the resource name. Here we take encoding channel as an
example.
Before You Start
Import the resources to group. Refer to Import Resources to Group.
Steps
1. Enter the Device Management module.
2. Click Device Management → Group to enter the group management page.
All the added groups are displayed on the left.
3. Select a group on the group list and click Encoding Channel.
The encoding channels imported to the group will display.
4. Click in the Operation column to open the Edit Camera window.
5. Edit the camera information, including the camera name, the stream type, etc.
Video Stream
Select the stream type for live view of the camera as desired.

Note
You should start live view again to take effect.

Playback Stream Type

Select the stream type for playback of the camera as desired.

Note
● This field will display if the device supports dual-stream.
● You should start live view again to take effect.

Rotation Type
Select the rotate type for the live view or playback of the camera as desired.
Protocol Type
Select the transmission protocol for the camera.

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Note
You should start live view again to take effect.

Streaming Protocol
Select the protocol as RTSP or private for getting stream when live view.

Note
You should start live view again to take effect.

Stream Media Server

Get stream of the camera via stream media server. You can select and manage the
available stream media server.
Copy to…
Copy the configured parameters to other camera(s).
Refresh
Get a new captured picture for the live view of the camera.
6. Click OK to save the new settings.

4.4 Remove Resources from Group

You can remove the added resources from the group.
Steps
1. Enter the Device Management module.
2. Click Device Management → Group to enter the group management page.
All the added groups are displayed on the left.
3. Click a group to show the resources added to this group.
4. Select the resource(s) and click Delete to remove the resource(s) from the group.

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Chapter 5 Cloud P2P

The client software also supports to register a Cloud P2P account, log into your Cloud P2P
account and manage the devices which support the Cloud P2P service.

5.1 Register a Cloud P2P Account

The client supports registering a Cloud P2P account to manage devices which supports
Cloud P2P service.
Steps
1. Enter the login page of Cloud P2P.
– Click Log in in the upper-right corner of the client.
1. Click Device Management → Device to enter the Device Management page.
2. Click Add to open the Add Device panel.
3. Select Cloud P2P as the adding mode.
4. Click Login.
The Login window pops up.
2. Click Register to open the Register Account window.
3. Enter the required information, including user name, password, confirm password, and
phone number/email address.

Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security of
your product. And we recommend you reset your password regularly, especially in the
high security system, resetting the password monthly or weekly can better protect your
product.
Proper configuration of all passwords and other security settings is the responsibility of
the installer and/or end-user.

4. Click Send Message to get a verification code.

The system will send verification code to your phone or email.
5. Enter the received verification code in the Verification Code text field.
6. Check I have read and agreed Terms of Service Privacy Policy.
7. Click Register to finish the registration.

5.2 Log into Cloud P2P Account

You can log into Cloud P2P account via the client, so as to operate devices managed by

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Cloud P2P account.

Before You Start
Register a Cloud P2P account.

Note
For details, refer to Register a Cloud P2P Account.

Steps
1. Enter the login page of Cloud P2P.
– Click Log in in the upper-right corner of the client.
1. Click Device Management → Device to enter the Device Management page.
2. Click Add to open the Add Device panel.
3. Select Cloud P2P as the adding mode.
4. Click Login.
The Login window pops up.
2. Enter user name/phone number, and password.
3. Click Log in to log into your account.
Log in will turn to Logged in.
4. Optional: Click Logged in → Log out to log out of your account.

Note
● Devices added by Cloud P2P will be hidden after logging out the Cloud P2P.
● Alarm-related pictures saved in Cloud P2P will be valid for 2 hours.

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Chapter 6 Live View

For the surveillance task, you can view the live video of the added network cameras and
video encoders on the Main View page. And some basic operations are supported,
including picture capturing, manual recording, window division, PTZ control, etc.

6.1 Start Live View

You can start the live view of one camera or all cameras in a group. You can also start the
live view in custom view mode.

6.1.1 Start Live View for One Camera

You can start the live view of only one camera.
Before You Start
A camera group is required to be defined for live view.
Steps
1. Open the Main View page.
2. Optional: Click in live view toolbar to select a window division mode for live view.
3. Optional: Click in the live view toolbar to set the parameters such as view scale, play
performance, picture saving path, etc.

Note
You can also set the parameters in System Configuration. For details, refer to System
Configuration.

4. Do one of the following operations to start the live view of one camera.
– Drag a camera in the group from camera list to a display window to start the live view.
– Double-click the camera name after selecting a display window to start the live view.
– Move the cursor to the camera name and click near the camera name to start live
view after selecting a display window.

Note
If the device supports stream encryption, and the stream of its live view is encrypted,
you are required to enter a stream key for double verification.

The live video of the camera will start playing in the selected window. The next window
will be selected automatically.
5. Optional: Drag the video of the camera in live view to another window to change the
display window for live view.
6. Optional: Move the cursor to the camera name and click → Stream near the
camera name to switch the stream type according to actual needs.

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Note
You can click All Stream Types to select the frequently used stream types to display on
the right-click menu.

6.1.2 Start Live View for Camera Group

You can start the live view for all cameras in one group synchronously.
Before You Start
A camera group is required to be defined for live view.
Steps
1. Open the Main View page.
2. Optional: Click in the live view toolbar to set the parameters such as view scale, play
performance, picture saving path, etc.

Note
You can also set the parameters in System Configuration. For details, refer to System
Configuration.

3. Perform one of the following operations to start the live view of all cameras in a group.
– Drag a camera group from camera list to the display window to start the live view.
– Double-click the group name to start the live view.
– Move the cursor to the group name and click near the group name to start live
view for all the cameras in the group.

Note
● The display window number is self-adaptive to the number of cameras in the group.
● If the device supports stream encryption, and the stream of its live view is encrypted,
you are required to enter a stream key for double verification.

4. Optional: Move the cursor to the group name and click → Stream near the group
name to switch the stream type for the cameras in the group according to actual needs.

Note
Before switching to the sixth, seventh, eighth, ninth, and tenth stream, you should set
these stream type in the device's web configuration page. For details, refer to the user
manual of the device.

6.1.3 Add Custom View

A view is a window division with cameras configured to each window; View mode enables

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you to save the window division and the correspondence between cameras and windows
as favorite to quickly access the related cameras later. For example, you can link camera
1, camera 2, and camera 3 located in your office to display windows and save them as a
view called office. Besides the pre-defined default views, you can customize views for
further operations.
Steps
1. Open the Main View page.
2. Move the cursor to the Custom View in the View panel and click to create a new
view.
3. Enter a name for the view.
4. Optional: Click in the live view toolbar to set window division mode for the new view.

Note
By default, the new view is in 4-window division.

5. Start live view for specified camera in specified window according to actual needs.
6. Click to directly save the view.
7. Optional: Perform the following operations after adding the custom view.
Edit View Name Move the cursor over the new view and click to edit the view
name.

Delete View Move the cursor over the new view and click to delete the
view.

6.1.4 Start Live View in Custom View Mode

After adding a custom view, you can start live view for the cameras in the custom view.
Before You Start
Customize a view which containing information such as window division, camera and
correspondence between cameras and windows. See Add Custom View for details.
Steps
1. Open the Main View page.
2. Optional: Click in the live view toolbar to set the parameters such as view scale, play
performance, picture saving path, etc.

Note
You can also set the parameters in System Configuration. For details, refer to System
Configuration.

3. Click to expand the custom view list in the View panel.

4. Click a custom view to start live view.
The video of the added cameras in the selected view displays.

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5. Optional: Perform the following operation(s) after starting live view in custom view
mode.
Start Instant Move the cursor over the new view and click to start instant
Playback playback for the cameras in the view. See Instant Playback for
details.

Start Auto-Switch Move the cursor over Custom View and click to start
of All Custom switching all views in the custom view list automatically. See
Views details in Auto-Switch in Live View.

6.2 Auto-Switch in Live View

You can display live view of cameras or display the custom views in turn, which is called
"auto-switch".
When auto-switching in live view, three modes are available:
● Auto-Switch All Cameras in Default View
● Auto-Switch Cameras in a Group
● Auto-Switch Custom Views

6.2.1 Auto-Switch All Cameras

The video of all the cameras in the camera list can switch automatically in a self-adaptive
mode. If you start auto-switch of all cameras, the live view of all cameras can be displayed
quickly, which is an effective way for live view. The auto-switch is performed with an
interval which can be configured. You can also switch to playback and perform other
operations on the auto-switch window.
Steps
1. Open the Main View page.
2. Click Auto-Switch → Multi-Window Auto-Switch on the left panel.
3. Hover the cursor on Auto-Switch All Cameras, and then click .
All cameras in the camera list start auto-switching in a self-adaptive mode.
4. Optional: Click 20 Seconds at the bottom of the page to change the auto-switch
interval.
Example
If you set the interval as 10 seconds, the image of each camera will be displayed for 10
seconds and then switch to next camera.

6.2.2 Auto-Switch Cameras in a Group

The video stream of the cameras from the same group can switch automatically in a
selected display window. For example, if you start auto-switch of a group containing 5
cameras, the live view of the 5 cameras will be displayed in turn with an interval which can
be configured. You can also switch to playback and perform other operations on the

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display window.
Steps
1. Open the Main View page.
2. Click Auto-Switch → Single Window Auto-Switch on the left panel to show the
groups.
3. Select a display window on the right panel.
4. Hover the cursor on a group name and click .
The cameras in the selected group starts auto-switch in the display window.

Note
The audio is off by default after auto-switch starts.
5. Optional: Click 20 Seconds at the bottom of the page to change the auto-switch
interval.
Example
If you set the interval as 10 seconds, the image of each camera will be displayed for 10
seconds and then switch to next camera.

6.2.3 Auto-Switch Custom Views

A view is a window division with resource channels (e.g., cameras and access points)
linked to each window. View mode enables you to save the window division and the
correspondence between cameras and windows as favorite so that you can quickly access
these channels later. If you saved a view containing all cameras on a floor beforehand,
you can view the live view of all the cameras on the floor in turn by a one-stop operation.
In this way, you do not have to search these cameras in the camera list every time you
login. The auto-switch performs with an interval which can be configured manually.
Before You Start
Add the custom views. See Add Custom View for details.
Steps
1. Open the Main View page.
2. Click Resource → Multi-Window Auto-Switch on the left panel.
3. Hover the cursor on Auto-Switch All Views and click .
All custom views starts auto-switching.
4. Optional: Click 20 Seconds at the bottom of the page to change the auto-switch
interval.
Example
If you set the interval as 10 seconds, the image of each camera will be displayed for 10
seconds and then switch to next camera.

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6.3 PTZ Control

The software provides PTZ control for cameras with pan/tilt/zoom functionality. During the
PTZ control, you can set preset, patrol, and pattern, and you can also open a new window
for controlling the PTZ.

Note
Cloud P2P device only supports the PTZ movements to the directions of up, down, left,
and right.
Enter the Main View module, and select PTZ Control to open the PTZ control panel.
The following icons are available on the PTZ control panel.
Table 6-1 Icons on the PTZ Control Panel
Icon Name Description
Click or hold the left mouse button to turn
the PTZ around.
Direction Buttons Click to turn around the PTZ horizontally
and continuously; click again to stop
turning.
Drag the slider to adjust the PTZ moving
Speed Control
speed.
Zoom in to view close image for details;
Zoom in/out
zoom out to view a panoramic image.
Click Focus + move the focal point
Focus +/- forward, and click Focus - to move the
focal point backward.
Used for adjusting the luminance of the
image. The larger the iris is, the more the
Iris +/-
light enters, and the brighter the image
will be.
Use the left key of mouse to click on the
desired position in the video image and
drag a rectangle area in the lower right
direction, then the dome system will
move the position to the center and allow
3D Positioning
the rectangle area to zoom in. Use the
left key of mouse to drag a rectangle
area in the upper left direction to move
the position to the center and allow the
rectangle area to zoom out.
Auxiliary Focus Click to focus automatically.

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Icon Name Description

Initialize the lens and focus again for a
Lens Initialization
clear image.
Click to fill light.

Note
Light This function needs to be supported by
the device.

Use the wiper to clear the dust on the

Wiper
camera lens.
For speed dome with auto-tracking
function, enable the auto-tracking (via
Manual Tracking right-click menu) for it and click the icon
to manually track the target by clicking on
the video.
For analog speed dome, click the icon to
display its local menu. For detailed
Menu
operation of the menu, refer to user
manual of the speed dome.
For speed dome with one-touch patrol
function, click the icon and the speed
dome starts patrol from the predefined
One-Touch Patrol preset No.1 to preset No.32 in order after
a period of inactivity (park time). For
setting the park time, refer to user
manual of the speed dome.
For the speed dome with one-touch park
function, click the icon and the speed
dome saves the current view to the
preset No.32. The device starts to park at
One-Touch Park
preset No. 32 automatically after a period
of inactivity (park time). For setting the
park time, refer to user manual of the
speed dome.
Enable this function to ensure the
Enable Manual
camera performance in environment
De-Icing Heater
under 0℃.

Manual Face Capture Click this button, and hod the left mouse
button to select a face in the image to

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Icon Name Description

capture it. The picture will be uploaded to
the server for viewing.
For thermal cameras. Click to
Synchronize FOV synchronize the optical channel's field of
view with that of the thermal channel.
For speed domes, click the icon and
draw a rectangle on the image to
Regional Exposure
optimize the exposure effect in this
region.
For speed domes, click the icon and
Regional Focus draw a rectangle on the image to
optimize the focus effect in this region.

6.3.1 Configure Preset

A preset is a predefined image position which contains information of pan, tilt, focus and
other parameters. After setting preset, you can quickly locate the desired camera's position
by calling the preset.
Steps
1. Open the Main View page and start the live view of the PTZ camera.
2. Click PTZ Control on the left to expand the PTZ Control panel.
3. Unfold the PTZ control panel in the lower-left corner of the page.
4. Select one PTZ window from the main view windows.
5. Optional: On the PTZ control panel, click the preset name (e.g. Preset 1) to edit the
preset name.
6. On the PTZ control panel, click the direction button and function button on the PTZ
control panel, to adjust the scene to the place you want to mark as a preset.
7. Click to save the preset settings.
8. Optional: Perform the following operation(s) after setting the preset.
Call Preset Select the preset and click to call the preset. You can also
press the number key (e.g., 4) on keyboard to call the preset 1
to 9, and press [, number keys (e.g., 124), and ] on keyboard to
call the other preset.

Edit Preset Adjust the direction, position and view of the PTZ camera, and
then and click to save the preset again. The old preset
settings will be replaced.

Delete Preset Select the configured preset from the list and click to delete
it.

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6.3.2 Configure Patrol

A patrol is a scanning track specified by a group of user-defined presets, with the scanning
speed between two presets and the dwell time at the preset separately programmable.
Before You Start
Add two or more presets for one PTZ camera.
Steps

Note
For Cloud P2P device, patrol is not supported.

1. Open the Main View page and start the live view of PTZ camera.
2. Click PTZ Control on the left to expand the PTZ Control panel.
3. Click tab to enter the PTZ patrol configuration panel.
4. Select a path No. from the drop-down list.
5. Click to open Add Patrol No. dialog.
6. Select a preset from the drop-down list and set the dwell time and patrol speed for the
preset in the dialog.
7. Click OK.
8. Repeat step 5, 6, and 7 to add other presets to the patrol.
9. Optional: Perform the following operation(s) after setting the patrol.
Call Patrol Click to call the patrol.

Stop Calling Click to stop calling the patrol.

Patrol

Edit Preset in Select a preset in the patrol path and click to edit the preset.
Patrol

Remove Preset Select a preset in the patrol path and click to remove the
from Patrol preset from the patrol.

6.3.3 Configure Pattern

A pattern is a memorized, repeating series of pan, tilt, zoom, and preset functions.
Steps

Note
For Cloud P2P device, pattern is not supported.

1. Open the Main View page and start the live view of the PTZ camera.
2. Click PTZ Control on the left to expand the PTZ Control panel.
3. Click tab to enter the PTZ pattern configuration panel.

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4. Click to start the recording of this pattern path.

5. Use the direction buttons to control the PTZ movement.
6. Click to stop recording and save the recorded pattern.
7. Optional: Perform the following operation(s) after setting the pattern.
Call Pattern Click to call the pattern.

Stop Calling Click to stop calling the pattern.

Pattern

Delete Pattern Select one pattern and click to delete the pattern.

Delete All Patterns Click to delete all the patterns.

6.4 Customize Window Division

The client software provides multiple kinds of predefined window divisions. You can also
set custom the window division as desired.
Steps

Note
Up to 5 window divisions can be customized.

1. Open the Main View or Remote Playback page.

2. Click on the live view or playback toolbar to open the window division panel.
3. Click Add to open the Add Custom Window Division dialog.
4. Enter the window numbers in both horizontal and vertical dimension in the Dimension
field, and then press Enter on your keyboard.

Note
For remote playback, up to 16 windows can be played at the same time, so the custom
window division with more than 16 windows is invalid.

5. Optional: Drag your mouse to select the adjacent windows, and click Joint to joint them
as a whole window.
6. Optional: Select the joint window and click Restore to cancel the joint.
7. Click Save.
8. Optional: Click or drag a division mode to the displaying window to apply the mode for
displaying.
9. Optional: Edit a customized window division mode.
1) Click on the live view or playback toolbar to open the window division panel.
2) Click Edit to open the Add Custom Window Division.
3) Select a customized division mode and perform operations including renaming,
setting dimension, jointing/undo jointing windows.

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6.5 Manually Record and Capture

During live view, you can record videos and capture pictures manually, and then view the
recorded video files and captured pictures in the local PC.

6.5.1 Manually Record Video

Manual recording function allows to record the live video on the Main View page manually,
and you can store the video files in the local PC.
Steps

Note
Manual recording is not supported by Cloud P2P device during live view.

1. Open the Main View page.

2. Start the live view.
3. Perform one of the following operations to start manual recording.
– Move the cursor to the display window in live view to show the toolbar and click on
the toolbar.
– Right-click on the display window and click Start Recording on the right-click menu.
The icon turns to . An indicator appears in the upper-right corner of the
display window.
4. Click to stop the manual recording.
The recorded video file is automatically saved to the local PC, and a small window with
the saving path information appears in the lower-right corner of desktop.

Note
The saving path of the recorded video files can be set on the System Configuration page.
See Set File Saving Path for details.

6.5.2 View Local Videos

You can view the recorded video files stored in your local PC.
Before You Start
Record the live video.
Steps
1. Click → File → Open Video File in the upper-right corner to open the Video Files
page.
2. Select the camera to search the recorded video files from the Camera Group list.
3. Specify the start time and end time in the lower-left corner for the searching.
4. Click Search.
The video files recorded between the start time and end time displays in thumbnail

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format on the page.

5. Optional: Perform the following operation(s) after the search.
Delete Video File Select the video file, and click Delete to delete the video file.

Send Email Select the video file, and click Email to send an email
notification with the selected video file attached.

Note
To send an email notification, the email settings need to be
configured before proceeding. For details, refer to Set Email
Parameters.

Save Local Video Select the video file, and click Save as to save a new copy of
the video file.

Playback Double-click the video file to start the local playback.

6.5.3 Capture Pictures

You can capture pictures during the live view.
Perform this task when you need to capture pictures during the live view.
Steps
1. Open Main View page and start the live view of a camera.
2. Perform one of the following operations to capture pictures.
– Move the cursor to the display window in live view to show the toolbar and click on
the toolbar.
– Right-click the display window and click Capture on the right-click menu.
The captured picture is automatically saved to the local PC, and a small window with the
picture preview and saving path information appears in the lower-right corner of desktop.

Note
The saving path of the captured pictures can be set on the System Configuration page.
For details, refer to Set File Saving Path.

6.5.4 View Captured Pictures

The pictures captured in the live view are stored in the PC running the software. You can
view the captured pictures if needed.
Before You Start
Capture pictures in the live view.

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Steps
1. Click → File → Open Captured Picture in the upper-right corner to open the
Captured Picture page.
2. Select the camera to search the captured pictures from the Camera Group list.
3. Specify the start time and end time in the lower-left corner for the searching.
4. Click Search.
The pictures captured between the start time and end time display in thumbnail format
on the page.
5. Optional: Perform the following operation(s) after the search.
Enlarge Picture Double-click the picture thumbnail to enlarge it for a better view.

Print Picture Select the captured picture, and click Print to print the selected
picture.

Delete Picture Select the captured picture, and click Delete to delete the
selected picture.

Send Email Select the captured picture, and click Email to send an email
notification with the selected picture attached.

Save Picture Select the captured picture, and click Save as to save a new
copy of the selected picture.

6.6 Instant Playback

Instant playback shows a piece of the video which is remarkable, or which is unclear on
the first sight. So you can play the video files instantly on the Main View page and get an
immediate review if needed.
Before You Start
Record the video files and store them on the storage devices, such as the SD/SDHC cards
and HDDs on the DVRs, NVRs, network cameras, etc., or on the storage servers.
Steps
1. Open Main View page and start the live view.
2. Perform one of the following operations to show the pre-play durations' list of instant
playback.
– Move the cursor to the display window to show the toolbar and click .
– Right-click the display window and select Switch to Instant Playback on the
right-click menu.
– Move the cursor to default view or custom view node on the View panel and click .
A list with pre-play durations of 30s, 1 min, 3 min, 5 min, 8 min, and 10 min displays.
3. Select a time period from the appeared list to start the instant playback.
Example
If you select 3 min, and the current time of the live view is 09:30:00, then the instant

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playback will start from 09:27:00.

During the instant playback, an indicator appears in the upper-right corner of the
display window.
4. Optional: Click again to stop the instant playback and go back for the live view.

6.7 Live View for Fisheye Camera

For fisheye cameras, you can start the live view in fisheye mode, set presets and patrols,
and perform PTZ control.

6.7.1 Perform Live View in Fisheye Mode

During live view of fisheye cameras, the whole wide-angle distorted view will be displayed.
But you may have difficulty to view some details. To solve this problem, you can play the
live videos in fisheye expansion mode. Fisheye expansion can expand images in various
modes: 180° panorama, 360° panorama, PTZ, half sphere, etc. So that you can view the
image clearly.
Steps
1. Open the Main View page and start the live view of fisheye camera.
2. Enter the Fisheye Expansion mode.
– Right-click on the video and select Fisheye Expansion.
– Click in the toolbar. See Set Icons Shown on Toolbar for details about setting
the toolbar.
turns to .
3. Click in the lower-left corner of the displaying window to open the Mounting Type &
Expanding Mode Selection panel.
4. Select the mounting type of the fisheye camera according to its actual mounting
position.
5. Select the expanding mode for live view as desired.
Fisheye
In the Fisheye view mode, the whole wide-angle view of the camera is displayed. This
view mode is called Fisheye because it approximates the vision of a fish's convex eye.
The lens produce curvilinear images of a large area, while distort the perspective and
angles of objects in the image.
Panorama
In the Panorama view mode, the distorted fisheye image is transformed to normal
perspective image by some calibration methods.
PTZ
The PTZ view is the close-up view of some defined area in the Fisheye view or
Panorama view, and it supports the electronic PTZ function, which is also called
e-PTZ.

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Note
Each PTZ view is marked on the Fisheye view and Panorama view with a specific
navigation box. You can drag the navigation box on the Fisheye view or Panorama
view to adjust the PTZ view, or drag the PTZ view to adjust the view to the desired
angle.

Half Sphere
By the half sphere mode, you can drag the image and rotate it centering on the
diameter, in order to adjust the view to the desired angle.
AR Half Sphere
AR half sphere mode overlaps images far and near, so that you can view a
dimensional image in a wide angle.
6. Optional: Perform the following operation(s) after starting live view in fisheye mode.
Capture Right-click on the window and select Capture to capture the
picture in the live view process.

Enter Full Screen Right-click on a playing window and switch the selected window
to full-screen mode.

6.7.2 PTZ Control in Fisheye Mode

In fisheye mode, you can control the PTZ to adjust the PTZ window.

Note
The PTZ panel varies according to different devices.
The following functions are available on the PTZ control panel.
● Select a PTZ window, and click the direction buttons to adjust view angle. Or drag the
No. label in the fisheye or panorama window to change the view angle of the PTZ
window.
● Select a PTZ window, click to start auto-scan (the camera rotates in a horizontal
direction) , and click it again to stop auto-scan.
● Drag the slider on to adjust the speed for PTZ movement.
● Click , or scroll the mouse wheel to zoom in or zoom out the selected PTZ window.

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Configure Preset
In fisheye mode, you can configure the preset which is a user-defined monitor
position/point and simply call the preset No. to change the monitor scene to the defined
position.
Steps

Note
Only the specific fisheye cameras support configuring the preset, and up to 256 presets
can be configured in fisheye mode.

1. Open Main View page and start the live view of fisheye camera.
2. Right-click on the video and select Fisheye Expansion to enter the Fisheye Expansion
window.
3. Unfold the PTZ control panel in the lower-left corner of the page.
4. Select one PTZ window from the main view windows.
5. Optional: On the PTZ control panel, click the preset name (e.g. Preset 1) to edit the
preset name.
6. On the PTZ control panel, click the direction button and function button on the PTZ
control panel, to adjust the scene to the place you want to mark as a preset.
7. Click to save the preset settings.
8. Optional: Perform the following operation(s) after setting the preset.
Call Preset Select the preset and click to call the preset. You can also
press the number key (e.g., 4) on keyboard to call the preset 1
to 9, and press [, number keys (e.g., 124), and ] on keyboard to
call the other preset.

Edit Preset Adjust the direction, position and view of the PTZ camera, and
then and click to save the preset again. The old preset
settings will be replaced.

Delete Preset Select the configured preset from the list and click to delete
it.

Configure Patrol
In fisheye mode, you can configure the patrol, which is a scanning track specified by a
group of user-defined presets, with the scanning speed between two presets and the dwell
time at the preset separately programmable.
Before You Start
Configure two or more presets.

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Steps

Note
Only the specific fisheye cameras support configuring the patrol, and up to 32 patrols
can be configured in fisheye mode.

1. Open Main View page and start the live view of fisheye camera.
2. Right-click on the video and select Fisheye Expansion to enter the Fisheye Expansion
window.
3. Click tab to enter the patrol configuration panel.
4. Select a path No. from the drop-down list.
5. Click to open Add Patrol No. window.
6. Click OK.
7. Repeat step 5, 6, and 7 to add other presets to the patrol.
8. Optional: Perform the following operation(s) after configuring the patrol.
Edit Preset in Select a preset in the patrol path and click to edit the preset.
Patrol

Remove Preset Select a preset in the patrol path and click to remove the
from Patrol preset from the patrol.

Call Patrol Click to call the patrol.

Stop Calling Click to stop calling the patrol.

Patrol

6.8 Perform Master-Slave Linkage

The box or bullet camera which supports master-slave tracking function can locate or track
the target according to your demand.

Note
● This function in only supported by the specific box or bullet camera.
● A speed dome with the auto-tracking function is required to be installed near the box or
bullet camera.

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6.8.1 Configure Master-Slave Tracking Rule

Before performing master-slave tracking during live view, you should configure the
master-slave tracking rules for the box or bullet camera, including setting VCA detection
rule, linking to a speed dome, and calibrating camera and speed dome.

Set Intrusion Detection Rule

You should set the VCA detection rule for the bullet or box camera, and when the VCA
event is triggered, the client can trigger speed dome to track the target. Here we take
intrusion detection as an example.
Steps
1. Open Device Management page and select a box or bullet camera.
2. Click → Advanced Configuration → VCA Config → Rule → Rule Settings to
enter rule settings page.
3. Click Add in Rule List panel to add a rule.
4. Select Intrusion as the event type.
5. Click to draw a detection region on the live video.
6. Click Save.

Link Speed Dome

When configuring the master-slave tracking for the box or bullet camera, you can link the
camera to a speed dome and set the PTZ position for the speed dome for tracking.
Perform this task to link the box or bullet camera to a speed dome for master-slave
tracking.
Steps
1. Open Device Management page and select a box or bullet camera.
2. Click → Advanced Configuration → Master-Slave Tracking to enter master-slave
tracking settings page.
3. Click Login on the display window to open the speed dome login window.
4. Input the speed dome's IP address, port No., user name, and password.
5. Click Login to log in to the speed dome.
6. Click PTZ and use the direction arrows to adjust the speed dome to a horizontal
position.
What to do next
Calibrate the box or bullet camera and the linked speed dome, see Calibrate Camera and
Speed Dome Automatically or Calibrate Camera and Speed Dome Manually for
details.

Calibrate Camera and Speed Dome Automatically

When setting the bullet or box camera's master-slave tracking rule, you should calibrate
the camera and the speed dome. Two calibration modes, including auto and manual, are

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available, here we introduce the auto calibration.

Before You Start
Link the camera to a speed dome, see Link Speed Dome for details.
Steps
1. Open Device Management page and select a box or bullet camera.
2. Click → Advanced Configuration → Master-Slave Tracking to enter master-slave
tracking settings page.
3. Select the calibration mode as Auto Calibrating in the lower-right corner of Calibration
panel.
4. Move and zoom in/out the view of speed dome to make sure the live views of dome and
camera are mostly same.
5. Click Save.

Calibrate Camera and Speed Dome Manually

When setting the bullet or box camera's master-slave tracking rule, you should calibrate
the camera and the speed dome. Two calibration modes, including auto and manual, are
available, here we introduce the manual calibration.
Before You Start
Link the camera to a speed dome. See Link Speed Dome for details.
Steps
1. Open Device Management page and select a box or bullet camera.
2. Click → Advanced Configuration → Master-Slave Tracking to enter master-slave
tracking settings page.
3. Select the calibration mode as Manual Calibrating in the lower-right corner of
Calibration panel.
4. Select site No. 1 from the list and click .
A blue cross appears in the center of the live view page, and the digital zoom view of the
selected site appears on the right.
5. Repeat step 4 to add other manual calibration sites.
6. Adjust the distances among the four calibration sites evenly in the live view page.
7. Select the calibration site No. 1.
The digital zoom view of site No. 1 appears at the right.
8. Move and zoom in or out the view of speed dome to make sure the live views of speed
dome and the digital zoom view of selected site are mostly same.
9. Click to save the current site position information.
10. Repeat step 7, 8, and 9 to set other sites' position.
11. Click Save.

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6.8.2 Enable Master-Slave Tracking

During live view, you can enable the master-slave tracking to locate or track the target
appeared in the view of bullet or box camera with a speed dome.
Before You Start
Configure the master-slave tracking rules for the box or bullet camera.
Perform this task when you need to enable the master-slave tracking for box or bullet
camera.
Steps
1. Enter the Main View page and start the live view of box or bullet camera.
2. Right-click on the live view window and click Enable Master-Slave Tracking.
When the configured VCA rule is triggered by target, the linked speed dome performs
the automatic master-slave tracking and the target frame turns from green into red.

6.9 Live View for Thermal Camera

For thermal camera, you can view the fire source information and temperature during live
view. You can also measure the temperature manually to get temperature information in
the live view image.

6.9.1 View Fire Source Information during Live View

During the live view, you can view the detected fire source information.
Before You Start
Configure the alarm rules for the thermal device, see the user manual of the device for
details.
Perform this task when you need to view the fire source information during live view.
Steps
1. Enter Main View page and start the live view of a thermal camera.

Note
For starting and stopping live view, refer to Start Live View for One Camera and .

2. Right-click on the live view image and select File Source Information in the right-click
menu to show the list of information types.
3. Select a information type in the list to display the information.
Fire Source Region
The region in which the temperature is higher than the configured alarm threshold.
Maximum Temperature Region
Mark the region in which the temperature is highest in the fire source region. It is

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marked in green.
Fire Source Target
Display the target location information.

6.9.2 Show Temperature Information on Live View Image

You can show or hide the real-time temperature information of the monitoring scene when
viewing the live video.
Before You Start
● Switch the device VCA source type as Temperature Measurement + Behavior
Analysis.
● Enable the device temperature measurement function and set the temperature
measurement rules, see the user manual of the device for details.
Perform this task when you need to show the temperature information on the live view
image.
Steps
1. Enter Main View page and start the live view of a thermal camera.

Note
For starting live view, refer to Start Live View for One Camera.

2. Adjust the scene to the area configured with temperature measurement rule.
3. Right-click on the live view image and select Show Temperature Information in the
right-click menu.
The temperature displays on the live view image.
4. Click on the image to view the detailed temperature information.
5. Optional: Right-click on the live view image and select Hide Temperature Information
to hide the temperature information.

6.9.3 Manually Measure Temperature

During the live view of thermal camera, you can click anywhere on the live view image to
show the temperature of different points to locate the fire resource quickly.
Steps

Note
● The measured temperature will be displayed on the image for 5 seconds.
● Only one point's temperature can be displayed.
● When multiple clients are getting the live video of one camera, if one client adds or
deletes the measurement points, other clients' live view will be affected as well. The
measurement points will be cleared if all users stop live view of the camera.

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1. Enter Main View page and start the live view of a thermal camera.

Note
For starting and stopping live view, refer to Start Live View for One Camera and .

2. Right-click on the live view image and select Show Temperature Information.
3. Click on the live view image to show the temperature of this position.
The temperature of the clicked points is shown on the image.
4. Optional: Right-click on the live view image and select Hide Temperature Information
on the menu.

6.10 Live View in Low Bandwidth

In situation of low network bandwidth, the speed of video streaming might be much slower
due to the bandwidth limit. To provide normal quality in less streaming speed for low
bandwidth users, the client provides live view in low bandwidth mode. Before that, you
need to set the streaming protocol and perform other operations first.
For details about the settings, refer to How to get better performance of live view and
playback when network bandwidth is low?.

6.11 More Functions

There are some more functions supported in the live view, including auxiliary screen
preview, digital zoom, channel-zero, two-way audio, camera status, and synchronization.
Auxiliary Screen Preview
Display the live video on different auxiliary screens for the convenient preview of multiple
monitoring scenes.

Note
Up to 3 auxiliary screens are supported.

Digital Zoom
Drag the mouse to draw a rectangle area in the lower-right/upper-left direction to zoom in
or out the drawn area. Or use the mouse wheel to zoom in or out the view in digital zoom
mode.
Channel-Zero
For the channel-zero of the device, hold the Ctrl key and double-click to display the
specific channel. Hold the Ctrl key and double-click again to restore.
Two-Way Audio
Two-way audio function enables the voice talk of the camera. You can get not only the live
video but also the real-time audio from the camera. If the device has multiple two-way

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audio channels, you can select a channel to start two-way audio.

Note
● The two-way audio can be used for only one camera at one time.
● Cloud P2P device doesn't support selecting channel during two-way audio.

Camera Status
The camera status, such as recording status, signal status, connection number, etc., can
be detected and displayed for checking. The status information refreshes every 10
seconds.
Synchronization
The synchronization function provides a way to synchronize the device clock with the PC
which runs the client software.

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Chapter 7 Remote Storage Configuration

The video files and captured pictures can be stored on the HDDs, Net HDDs, or SD/SDHC
cards on the local device, or on the storage server connected.

7.1 Store Picture and Video on DVR, NVR, or Network

Camera
Some local devices, including the DVRs, NVRs, and Network Cameras, provide storage
devices such as the HDDs, Net HDDs and SD/SDHC cards for video and picture files. You
can set a recording schedule or capture schedule for the channels of the local devices.
Before You Start
Make sure the newly installed storage devices have be formatted. Refer to Format
Storage Server's HDD for details.
Perform this task when you need to store the picture and video files on the encoding
device such as DVR, NVR, or network camera.
Steps

Note
The pictures captured through the capture schedule are stored on the local device and
can be searched on the remote configuration page of the device.

1. Enter the Storage Schedule module.

2. Select the camera in the Camera Group list.
3. Set Recording Schedule switch or Capture Schedule switch to ON on Storage on
Encoding Device area to enable device local recording or capture.
4. Select the recording or capture schedule template from the drop-down list.
All-day Template
All-day continuous recording.
Weekday Template
Working-hours continuous recording from 8:00 AM to 8:00 PM.
Event Template
All-day event triggered recording.
Template 01 to 08
Fixed templates for specific schedules. You can edit the templates if needed.
Custom
Customize a template as you want.

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Note
If you need to edit or customize the template, refer to Configure Recording
Schedule Template or Configure Capture Schedule Template.
5. Click Advanced of Recording Schedule to set the recording advanced parameters.

Note
The displayed items vary according to the devices.

Pre-record
Normally used for the event triggered record, when you want to record before the
event happens.
Post-record
After the event finished, the video can also be recorded for a certain time.
Keep Video Files for
The time for keeping the video files in the storage device, once exceeded, the files will
be deleted. The files will be saved permanently if the value is set as 0.
Redundant Recording
Save the video files not only in the R/W HDD but also in the redundant HDD.
Record Audio
Record the video files with audio or not.
Video Stream
Select the stream type for the recording.

Note
For specific type of devices, you can select Dual-Stream for recording both main
stream and sub-stream of the camera. In this mode, you can switch the stream type
during remote playback. Refer to Normal Playback for stream switch during
playback.
6. Click Advanced of Capture Schedule to set the capture advanced parameters.
Resolution
Select the resolution for the continuous or event captured pictures.
Picture Quality
Set the quality for the continuous or event captured pictures.
Interval
Select the interval which refers to the time period between two capturing actions.

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Captured Picture Number

Set the picture number for event capture.
7. Optional: Click Copy to... to copy the recording schedule settings to other channels.
8. Click Save to save the settings.

7.2 Store Video on Storage Device

You can store the video files recorded by the added encoding devices on the storage
devices managed in the client.
You can add storage device to the client for storing the video files of the added encoding
devices and you can search the files for remote playback. The storage device can be
VSAXESS Storage Server, CVR (Center Video Recorder), or other NVR.
Here we take the settings of VSAXESS Storage Server as an example.

Note
The VSAXESS Storage Server application software needs to be installed and it is packed
in the client installation package. After running the installation package, select Storage
Server to enable the installation of VSAXESS Storage Server.

7.2.1 Activate Storage Server

If it is the first running the VSAXESS Storage Server, you are required to active the
storage server.
Perform this task when you need to activate storage server.
Steps
1. Click on the desktop to run the VSAXESS Storage Server.

Note
● If the storage server port (value: 8000) is occupied by other service, a dialog will pop
up. You should change the port No. to other value to ensure the proper running of the
storage server.
● You can also record the video files on the VSAXESS Storage Server installed on
another PC.

2. Enter the New Password and Confirm Password.

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Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security of
your product. And we recommend you reset your password regularly, especially in the
high security system, resetting the password monthly or weekly can better protect your
product.
Proper configuration of all passwords and other security settings is the responsibility of
the installer and/or end-user.

3. Click OK to change the password.

After changing the password, the storage server will run automatically.

7.2.2 Add Storage Server to Client

You can add storage server to the client for storing the video files of the added encoding
devices.
Steps
1. Enter the Device Management module.
2. Click Device tab.
The added devices are displayed in the list.
3. Add VSAXESS Storage Server.
– You can add online storage server. For details, refer to Add an Online Device.
– You can add storage server via IP address or domain name. For details, refer to Add
Device by IP Address or Domain Name

7.2.3 Format Storage Server's HDD

You should format the HDDs of the storage server for the video file storage.
Perform this task to format storage server's HDD.
Steps

Note
Formatting the HDDs is to pre-allocate the disk space for storage and the original data
of the formatted HDDs will not be deleted.

1. Enter the Device Management module.

2. Click Device tab.
The added devices are displayed in the list.
3. Select the added storage server from the list.
4. Click .

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5. Click Storage → General to enter the HDD Formatting window.

6. Select the HDD from the list and click Format.
You can check the formatting process from the process bar and the status of the
formatted HDD changes from Unformatted to Normal Status.

7.2.4 Configure Storage Settings

When the storage server is available, you can set the recording schedule for the cameras.
Before You Start
The newly installed storage devices need to be formatted.
Steps
1. Enter Storage Schedule module.
2. Select the camera in the Camera Group list.
3. Select a storage server from the Storage Server drop-down list.
4. Set Recording Schedule switch to ON to enable storing the video files.
5. Select the schedule template for recording from the drop-down list.

Note
If you need to edit or customize the template, refer to Configure Recording Schedule
Template.

6. Optional: For Recording Schedule, click Advanced to set the pre-record time,
post-record time, video stream, and other parameters.

Note
The VSAXESS Storage Server only supports main-stream.

7. Click Save to save the settings.

7.3 Store Picture and Additional Information on Local

PC
You can store the pictures and the additional information, such as the heat map, people
counting data, and road traffic data, to the local PC.
Perform this task when you need to store pictures and additional information on local PC.
Steps
1. Enter Storage Schedule module.
2. Select the camera in the Camera Group list.

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Note
This function should be supported by the device.

3. Select storage content.

Picture Storage
Store the alarm pictures of the camera when event occurs. You can click System
Configuration → File to modify the saving path of pictures.
Additional Information Storage
Store the additional information (e.g., heat map, people counting data, etc.) on local
PC.
4. Click Save to save the settings.

7.4 Configure Recording Schedule Template

You can edit the recording schedule template, or customize a recording schedule
template.
Steps
1. Enter the Storage Schedule module.
2. Open the template settings window.
Select Template 01 to Template 08 from the drop-down list and click Edit.Select Custom
from the drop-down list.
3. Drag on the time-line to set the time periods for the selected template when the cursor
turns to .
Continuous
Normal and continuous recording. The schedule time bar is marked with .
Event Recording
The recording is triggered by event. The schedule time bar is marked with .
Command
The recording triggered by command. The schedule time bar is marked with .

Note
Command triggered recording is only available for the ATM transactions when the
ATM DVR is added to the client.

Note
Up to 8 time periods can be set for each day in the recording schedule.

4. Optional: After setting the time periods, you can do one or more of the following:
Move Drag a time period to move it when the cursors turns to .

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Lengthen or Select a time period and then lengthen or shorten it when the
Shorten cursor turns to .

Set Accurate Time Click a time period to set the accurate start time and end time of
the period.

Delete Select the configured schedule time period and click to

delete it.

Delete All Click to delete all the configured time periods.

Copy to Select one date and click to copy the date's time period
settings to the other dates.

5. Optional: For template 01 to 08, you can edit the template name as you want.
6. Click OK to save the settings.

Note
If you select Custom to customize a template, you can click Save as Schedule
Template, and then the custom template can be saved as template 01 to 08.

7.5 Configure Capture Schedule Template

You can edit the capture schedule template, or customize a capture schedule template.
Steps
1. Enter the Storage Schedule module.
2. Open the template settings window.
Select Template 01 to Template 08 from the drop-down list and click Edit.Select Custom
from the drop-down list.
3. Drag on the time-line to set time periods for the selected template when the cursor turns
to .
Continuous Capture
Normal and continuous capture. The schedule time bar is marked with .
Event Capture
The capture is triggered by event. The schedule time bar is marked with .
4. Optional: After setting the time period, you can do one or more of the followings
Move When the cursor turns to , you can move the time period you
just edited. You can also edit the displayed time point to set the
accurate time period.

Lengthen or When the cursor turns to , you can lengthen or shorten the
Shorten selected time period.

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Delete Select a time period and click to delete it.

Delete All Click to delete all the configured time periods.

Copy to Select one date and click to copy the date's time period
settings to the other dates.

5. Optional: For template 01 to 08, you can edit the template name as you want.
6. Click OK to save the settings.

Note
If you select Custom to customize a template, you can click Save as Schedule
Template, and then the custom template can be saved as template 01 to 08.

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Chapter 8 Remote Playback

You can search the video files stored in the local device or the storage server by camera
or triggering event, and then play them remotely.

Note
You can set to play back the video files stored in the local device, in the storage server, or
both in the storage server and local device. For details, refer to Set Live View and
Playback Parameters.

8.1 Normal Playback

You can search video files by camera or group for normal playback and download found
video files to local PC. You can also add a tag to mark important video footage, and so on.
You can right-click the playback window to select the required operations from the shortcut
menu. Some are listed as follows:
Name Description
Show/Hide Temperature Information

Note
Show/Hide Temperature
Information The temperature information overlay is only supported by
thermal camera.

Add default (the default tag name is TAG) or custom tag

(the tag name is customized) for the video file to mark the
Tag Control
important video point. You can also edit the tag or go to
the tag position conveniently.
● Print Captured Picture: Capture a picture and print it.
● Send Email: Capture the current picture and then send
an Email notification to one or more receivers. The
Other Capture Modes captured picture can be attached.
● Custom Capture: Capture the current picture. You can
edit its name and then save it.

Note
● The Cloud P2P device only supports normal playback and it also does not support the
functions of reverse playback, slow forward or fast forward, and adding tag.

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● For NVR which is added to the client by device's other user name (except admin), if
Double Verification is enabled on this NVR, when playing back videos on the client,
you are required to enter the user name and password created for double verification.
For details about double verification, refer to the user manual of the NVR.

8.1.1 Search Video Files

You can search the video files by date, and you can also enter keyword to filter the
matched results for normal playback.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the Event Playback page.
3. Optional: Click to set the start date and end date of searching time period.

Note
In the calendar, the date which has video files recorded by schedule will be marked with
, and the date which has video files recorded based on event will be marked with .

4. Start the playback of camera (s) to search the video files of the selected camera (s).
You can do one of the followings to start the playback.

Note
Up to 16 cameras can be searched simultaneously.

– Drag the camera or group to a display window.

– Select a display window and double-click the camera or group to start playback in the
selected window.
– Double-click the cameras in turn to select the display window automatically and start
playback in the windows.

8.1.2 Play Video Files

After searching the video files for the normal playback, you can play the video via time line.
Steps
1. Enter the Remote Playback module.
2. Search the video files.
3. Play video via time line.
The video files will play automatically. You can click on the time line to position the
desired video segment of specified time for normal playback.

Note
● The time line indicates the time duration for the video files, and the video files of

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different types are color coded.

● You can use mouse wheel or click / to scale up or scale down the time line bar.

4. Optional: Perform the following operations on the toolbar to control the playback.
Single Frame Click or scroll down the mouse wheel to play the video files
(Reverse) frame by frame (reversely).

Audio Control Click or to turn off/on the sound. You can also adjust the
volume when turning on.

Download for Click to download video files of multiple cameras at the same
Multiple Cameras time.

Note
For more details, refer to Download for Multiple Cameras.

Download Video Click to download the video files of the camera by date and
Files by Date store them to local PC.

Accurate Click to set the accurate time point to play the video file.
Positioning

8.2 Alarm Input Playback

When the alarm input is triggered and the linked video can be searched for alarm input
playback. This function requires the support of the connected device.
For the description of the alarm input playback toolbar and right-click menu of display
window, refer to Normal Playback.

Note
Some icons may be not available for alarm input playback.

8.2.1 Search Video Files

You can search the video files by date, and you can also enter keyword to filter the
matched results for alarm input playback.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the Event Playback page.
3. Select an alarm input channel at the left.
4. Optional: Click to set the start date and end date of searching time period.
5. Select Alarm Input from the drop-down list as the event type.

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6. Click Search to start the search.

The matched video files of the selected alarm input will display on the right page in
chronological order. And by default, the first video file will play automatically.
7. Optional: Enter keyword in the Search field to filter the results.

8.2.2 Play Video Files

After searching the video files for the alarm input playback, you can play the video via file
list or timeline.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the Event Playback page.
3. Search the video files of the alarm input.

Note
See Search Video Files for details about searching video files of the alarm input.

4. Play video via file list or timeline.

– Double-click the video file to play the video in the playback display window.
– Click on the timeline to positioning the desired video segment of specified time for
alarm input playback.

Note
● The timeline indicates the time duration for the video files, and the video files of
different types are color coded.
● You can use mouse wheel or click / to scale up or scale down the timeline bar.

8.3 Event Playback

The recorded video files triggered by event, such as motion detection, VCA detection, or
behavior analysis, can be searched for event playback. This function requires the support
of the connected device.
For the description of the event playback toolbar and right-click menu of display window,
refer to Normal Playback.

Note
Some icons may be not available for event playback.

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8.3.1 Search Video Files

You can search the video files by date and by event type. And you can also enter keyword
to filter the matched results for event playback.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the Event Playback page.
3. Select the camera at the left.
4. Optional: Click to set the start date and end date of searching time period.

Note
In the calendar, the date which has video files recorded by schedule will be marked with
, and the date which has video files recorded based on event will be marked with .

5. Select an event type from the drop-down list.

6. Click Search to start the search.
The matched video files will display on the right page in chronological order. And by
default, the first video file will play automatically.
7. Optional: Enter keyword in the Search field to filter the results.

8.3.2 Play Video Files

After searching the video files for the event playback, you can play the video via file list or
timeline.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the Event Playback page.
3. Search the video files recorded based on event.
4. Play the video file.
– Double-click the video file to play the video in the playback display window.
– Click on the timeline to positioning the desired video segment of specified time for
event playback.

Note
● The timeline indicates the time duration for the video files, and the video files of
different types are color coded.
● You can use mouse wheel or click / to scale up or scale down the timeline bar.

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8.4 ATM Playback

You can search the video files of ATM DVR for ATM playback. This function requires the
support of the connected device which is configured with transaction rule.
For the description of the ATM playback toolbar and right-click menu of display window,
refer to Normal Playback.

Note
Some icons may be not available for ATM playback.

8.4.1 Search Video Files

You can search the video files of ATM DVR by card number, by transaction type, by
transaction amount, by file type, or by date. And you can also enter keyword to filter the
matched results for ATM playback.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the ATM Playback page.
3. Select the camera of ATM DVR at the left.
4. Optional: Click to set the start date and end date of searching time period.
5. Set the search conditions.
by Card Number
Enter the card number contained in the ATM information.
Search by Transaction Type
Select transaction type for search, and enter the related transaction amount.
File Type
Select the type of video files for search.
6. Click Search to start searching.
The matched video files of selected ATM DVR will display on the right of the Remote
Playback page in chronological order. By default, the first video file will play
automatically.
7. Optional: Enter keyword in the Search field to filter the results.

8.4.2 Play Video Files

After searching the video files of the cameras connected with ATM DVR, you can play the
video via file list or timeline.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the ATM Playback page.
3. Search the video files of cameras connected with ATM DVR.
4. Play the video file.

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– Double-click the video file to play the video in the playback display window.
– Click on the timeline to positioning the desired video segment of specified time for
ATM playback.

Note
● The timeline indicates the time duration for the video files, and the video files of
different types are color coded.
● You can use mouse wheel or click / to scale up or scale down the timeline bar.

8.5 POS Playback

You can search the video files which contain POS information for POS playback. This
function requires the support of the connected device which is configured with POS text
overlay.
For the description of the POS playback toolbar and right-click menu of display window,
refer to Normal Playback.

Note
Some icons may be not available for POS playback.

8.5.1 Search Video Files

You can search the video files which contain POS information by keywords or by date.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the POS Playback page.
3. Select the camera at the left.
4. Optional: Click to set the start date and end date of searching time period.
5. Set the search conditions.
Keywords
Enter the card number contained in the ATM information.

Note
Up to three keywords can be entered for once. And each two keywords should be
separated with a comma.

Combination Mode
For more than one keyword, you can select "or (|)" to search the POS information
containing any of the keywords, or select "and(&)" to search the POS information
containing all of the keywords.

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Case Sensitive
Check Case Sensitive to search the POS information by case-sensitive keywords.
6. Click Search to start searching.
The video files contain POS information will display on the right of the POS Playback
page in chronological order. And by default, the first video file will play automatically.
7. Optional: Enter keyword in the Search field to filter the results.

8.5.2 Play Video Files

After searching the video files which contain POS information, you can play the video via
file list or timeline.
Before You Start
Start the normal playback of cameras configured with POS information overlay.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the POS Playback page.
3. Search the video files which contain POS information.
4. Play video via file list or timeline.
– Double-click the video file to play the video in the playback display window.
– Click on the timeline to positioning the desired video segment of specified time for
POS playback.

Note
● The timeline indicates the time duration for the video files, and the video files of
different types are color coded.
● You can use mouse wheel or click / to scale up or scale down the timeline bar.

8.6 VCA Playback

You can set VCA rule to the searched video files and find the video that VCA event occurs,
such as motion detection, line crossing detection, and intrusion detection. This function
helps to search out the video that you may be more concerned and mark it with red color.
Steps

Note
For some devices, you can filter the searched video files by setting the advanced
attributes, such as the gender and age of the human and whether he/she wears glasses.

1. Enter the Remote Playback module.

2. Click on the left to enter the Camera Playback page.
3. Select the camera and start the normal playback.

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Note
Refer to Play Video Files for details.

4. Right-click the display window to pop up the shortcut menu.

5. Click VCA Search and enable the VCA Type, draw the detection region and set the
sensitivity.
Motion Detection
Get all the related motion detection events that occurred in the pre-defined region.
Line Crossing Detection
Bi-directionally detect people, vehicles and other moving objects that cross a virtual
line.
Intrusion Detection
Detect whether there are people, vehicles and other moving objects intruding into the
pre-defined region.

Note
You can click VCA Settings to set the sensitivity and filter the searched video files by
setting the target characters, such as the gender and age of the human and whether
he/she wears glasses. This function should be supported by the device.

6. Optional: Click to set the start date and end date of searching time period.
7. Start the VCA playback.
The VCA events occurred in the defined area will be red marked on the timeline.

Note
● By default, the playback speed of concerned video will be 1X, and the playback speed
of unconcerned video will be 8X.
● You can set to skip the unconcerned video during VCA playback in System
Configuration and the unconcerned video won't be played during VCA playback. Refer
to Set Live View and Playback Parameters for details.

8.7 Synchronous Playback

In synchronous playback, the video files can be played back in synchronization.
Perform this task when you need to play the video files in synchronization.
Steps

Note
Video files from up to 16 cameras can be played back simultaneously.

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1. Enter the Remote Playback module.

2. Start playback of at least two cameras.

3. Click in the toolbar to enable the synchronous playback.

The camera under playback will start synchronous playback.
4. Click to disable the synchronous playback.

8.8 Fisheye Playback

You can play the video files of a fisheye camera in fisheye expansion mode.
Steps

Note
For other playback control instruction, refer to Normal Playback. Some icons may not
be available for fisheye playback.

1. Enter the Remote Playback module.

2. Select a fisheye camera to start playback.

Note
For detailed configuration about playback and playback control, refer to Normal
Playback.

3. Enter the Fisheye Expansion mode.

– Right-click on the display window and select Fisheye Expansion.

– Click in the toolbar. See Set Icons Shown on Toolbar for details about setting
the toolbar.

Note
The mounting type in playback of fisheye expansion is set according to the mounting
type in live view. For details, refer to Perform Live View in Fisheye Mode

turns to .
4. Select the expanding mode for playback as you desired.
Fisheye
In the Fisheye view mode, the whole wide-angle view of the camera is displayed. This
view mode is called Fisheye because it approximates the vision of a fish's convex eye.
The lens produces curvilinear images of a large area, while distorting the perspective
and angles of objects in the image.
Panorama / Dual-180° Panorama / 360° Panorama
In the Panorama view mode, the distorted fisheye image is transformed to normal

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perspective image by some calibration methods.

PTZ
The PTZ view is the close-up view of some defined area in the Fisheye view or
Panorama view, and it supports the electronic PTZ function, which is also called
e-PTZ.

Note
Each PTZ view is marked on the Fisheye view and Panorama view with a specific
navigation box. You can drag the navigation box on the Fisheye view or Panorama
view to adjust the PTZ view, or drag the PTZ view to adjust the view to the desired
angle.

Half Sphere
By the half sphere mode, you can drag the image and rotate it centering on the
diameter, in order to adjust the view to the desired angle.
AR Half Sphere
AR half sphere mode overlaps images far and near, so that you can view a
dimensional image in a wide angle.
5. Optional: Right-click on a playing window in the Fisheye view mode and you can switch
the selected window to full-screen mode.

Note
You can right-click on the window and select Quit Full Screen to exit the full-screen
mode.

8.9 Playback in Low Bandwidth

In situation of low network bandwidth, the speed of video streaming might be much slower
due to the bandwidth limit. To provide normal quality in less streaming speed for low
bandwidth users, the client provides playback in low bandwidth mode. Before that, you
need to set the streaming protocol and perform other operations first.
For details about the settings, refer to How to get better performance of live view and
playback when network bandwidth is low?.

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Chapter 9 Download Video Footage

During playback, you can download the video files of one camera or multiple cameras to
the local PC.

Note
● You cannot download the video files of Cloud P2P device.
● For NVR which is added to the client by device's other user name (except admin), if
Double Verification is enabled on this NVR, when playing back videos on the client,
you are required to enter the user name and password created for double verification.
For details about double verification, refer to the user manual of the NVR.

9.1 Download Video Footage by Date

During playback, you can download the video footage of the camera and save in the local
PC.
Steps
1. Enter Remote Playback page and select a camera to start playback.

Note
For details about starting playback, refer to Remote Playback.

2. Right click on the image and click Download.

3. Set the start and end time of the video footage to download.
4. Enter a name for the video footage.
5. Click OK to start downloading the video footage to the local PC.

9.2 Download for Multiple Cameras

During the playback of multiple cameras, you can download the video files of multiple
cameras by date simultaneously.
Steps
1. Enter Remote Playback page and select multiple cameras to start playback.

Note
For details about starting playback, refer to Remote Playback.

2. Click to open the Download for Multiple Cameras window.

All the cameras in playback will be displayed.
3. Select the cameras you want to download video files for.

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4. Set the start time and end time of video duration for each camera.
5. Optional: Check Download Player to download the player.
6. Click Download to start downloading the video files of the configured duration(s) to the
local PC.
The progress bar shows the downloading process of each camera's video files.
7. Optional: Click Stop to stop downloading manually.

Note
Up to 16 cameras' video files can be downloaded simultaneously.

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Chapter 10 Configure Video Event

Even if you are far away from the video device (cameras, alarm inputs and encoding
devices, decoding devices), you can still know what happens and how urgent the event is
by configuring linked actions of video event on the client. You will be notified on the client
once an event is triggered, so that you can response to the event instantly. You can also
configure client actions of video devices in a batch at a time.
Steps
1. Click Event Management → Video Event to enter the video event configuration page.
2. On the left panel, select the event source type: Camera, Alarm Input, or Device, and
then select the specific source in the device list.

Note
Make sure the device is online.

All the events supported by the selected device will be displayed.

3. Optional: Turn on the switch on the Enable column to enable the event, or click Enable
All to enable all the events of this device.

Note
After enabled, the event can be received by the software client and trigger the linkage
action(s).

4. Optional: Turn off the switch on the Enable column to disable this event, or Click
Disable All to disable all the events of this device.

Note
After disabled, the event received by the software client can not trigger the linkage
action(s).

5. Optional: Select the event(s), and then click Edit Priority to edit the priority of the
event(s).

Note
Priority represents the emergency degree of the event.

6. Select the event(s), and then click Edit Event Linkage to edit the linkage action(s) of
the event(s).
Audible Warning
Trigger the client's audible warning when the event is triggered.
You can select the audio file on the drop-down list, or click Add to add new audio file
(in WAV format).

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You can click to make an audition of the selected audio file.

Send Email
Send an email notification of the alarm information to one or more receivers.
For details about setting email parameters, refer to Set Email Parameters.
Pop-up Window
Pop-up window to display the event related information (including event details, live
video of the source camera, captured pictures of the linked camera, process record,
and process field) on the software client when the event is triggered.
Display on Map
When the event source is added as a hot spot on the map, the hot spot will be
displayed with twinkling aside when the event is triggered, which helps to security
guard to view the location of the event.
You can also click the hot spot to view the event details and the live video of the
linked camera.
Linked Camera
Link the selected camera to capture picture when the event is triggered.
Select the camera in the drop-down list.
7. Optional: Select the event(s), and then click Copy to to copy the event settings of this
device to other device(s).

Note
You can only copy the event settings to the device(s) with the same device type.

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Chapter 11 Event Center

In the Event Center, you can view the real-time events, search the historical events and
view the pop-up alarm information.
Before the client can receive the event information from the device, you need to arm the
device first. For details, refer to Enable Receiving Events from Devices.
Before the you can view the pop-up alarm information, you need to enable alarm triggered
pop-up image in the event center. For details, refer to View Pop-up Alarm Information.

11.1 Enable Receiving Events from Devices

Before the client can receive the event information from the device, you need to arm the
device first.
Steps
1. Click → Tool → Device Arming Control open Device Arming Control page.
All the added devices display on this page.
2. In the Operation column, turn on the switch to enable auto-arming, or click Arm All to
arm all the devices.
3. View the arming status of each device in the Arming Status column.
Result
The events of armed device(s) are automatically uploaded to the client when the event is
triggered.

11.2 View Real-Time Events

In the Real-time Event module of the event center page, you can view the real-time event
information, including event source, event time, priority, event key words, etc.
Before You Start
Enable receiving events from devices before the client can receive event information from
the device, see Enable Receiving Events from Devices for details.
Steps
1. Click Event Center → Real-time Event to enter the real-time event page and you can
view the real-time events received by the client.
Event Time
For video device, event time is the client time when it receives the event. For
none-video device, event time is the time when the event is triggered.
2. Set the filter conditions or enter the event key word in the Filter text field to display the
required events only.

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Device Type
The type of device that occurred the event.
Priority
The priority of the event that indicates the urgent degree of the event.
3. Optional: Right click the table header of the event list to customize the event related
items to be displayed in the event list.
4. View the event information details.
1) Select an event in the event list.
2) Click Expand in the right-lower corner of the page.
3) View the related picture, detail description and handing records of the event.
4) Optional: Hover the cursor on the related picture, and then click the download icon on
the upper-right corner of the picture to download it to the local PC. You can set the
saving path manually.
5. Optional: Perform the following operations if necessary.
Handle Single Click Handle to enter the processing suggestion, and then click
Event Commit.

Note
After an event is handled, the Handle button will become Add
Remark, click Add Remark to add more remarks for this
handled event.

Handle Events in a Select events that need to be processed, and then click Handle
Batch in Batch. Enter the processing suggestion, and then click
Commit.

Enable/Disable Click Enable Audio/Disable Audio to enable/disable the audio

Alarm Audio of the event.

Select the Latest Check Auto-Select Latest Event to select the latest event
Event automatically and the event information details is displayed.
Automatically

Clear Events Click Clear to clear the all the events in the event list.

Send Email Select an event and then click Send Email, and the information
details of this event will be sent by email.

Note
You should configure the email parameters first, see Set Email
Parameters for details.

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11.3 Search Historical Events

In the Event Search module of the event center page, you can search the historical events
via time, device type, and other conditions according to the specified device type, and then
process the events.
Before You Start
Enable receiving events from devices before the client can receive event information from
the device, see Enable Receiving Events from Devices for details.
Steps
1. Click Event Center → Event Search to enter the event search page.
2. Set the filter conditions to display the required events only.
Time
The client time when the event starts.
Search by
Group: Search the events occurred on the resources in the selected group.
Device: Search the events occurred on the selected device.
Device Type
The type of device that occurred the event.
All
All the device types, and you can set the following filter conditions: group, priority,
and status.
Security Control Panel
For the events of security control panel, you can set the following filter conditions:
device, priority, acknowledgement status and event type.
Video Intercom
For the events of video intercom, you need to select searching scope: All Record
and Only Unlocking.
● All Records
● : You can filter the events from all the video intercom events, and you need to set
the following filter conditions: device, priority, status.
● Only Unlocking
● : You can filter the events from all the video intercom unlocking events, and you
need to set the following filter conditions: device, unlocking type.

Access Control
For the events of access control, you can set the following filter conditions: device,
priority, status, event type, card reader type, person name, card no., organization.

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Note
Click Show More to set the event type, card reader type, person name, card no.,
organization.

Group
The group of the device that occurred the event. You should set the group as
condition only when you select the Device Type as All.
Device
The device that occurred the event.
Priority
The priority including low, medium, high and uncategorized which indicates the urgent
degree of the event.
Status
The handling status of the event.
3. Click Search to search the events according the conditions you set.
4. Optional: Right click the table header of the event list to customize the event related
items to be displayed in the event list.
5. Optional: Handle the event(s).
– Handle single event: Select one event that need to be processed, and then click
Handle in the event information details page, and enter the processing suggestion.
– Handle events in a batch: Select the events which need to be processed, and then
click Handle in Batch, and enter the processing suggestion.

Note
After an event is handled, the Handle button will become Add Remark, click Add
Remark to add more remarks for this handled event.

6. Optional: Select an event and then click Send Email, and the information details of this
event will be sent by email.

Note
You should configure the email parameters first, see Set Email Parameters for details.

7. Optional: Click Export to export the event log or event pictures to the local PC in CSV
format. You can set the saving path manually.
8. Hover the cursor on the related picture, and then click the download icon on the
upper-right corner of the picture to download it to the local PC. You can set the saving
path manually.

11.4 View Pop-up Alarm Information

For the alarm configured with pop-up image, the alarm videos and pictures can display on

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a pop-up window when the corresponding alarm is triggered.

Before You Start
Configure the alarm linkage action as Alarm Triggered Pop-up Image.
Steps
1. Click Event Center on the control panel to enter the event center.
2. Click Real-Time Event on the left panel.
3. Click Enable Alarm Triggered Pop-up Image to enable alarm triggered pop-up
function.
4. Trigger the alarm.
A window, showing the alarm video, alarm picture, and alarm details, will pop up.
5. Perform the following operation(s) after popping up the image.
View Alarm Video You can view the live video of the camera configured in Camera
Linkage.
Move the cursor over the video and click to view instant
playback to see what happens when the alarm is triggered.
Click to capture a picture of the live video and save the
snapshot on the PC running the client.
Click to record the live video and save the recorded video
footage on the PC running the client.
Right-click on the alarm video to perform other operations. For
details, refer to Live View.

View Alarm The alarm picture captured by the camera configured in Camera
Picture Linkage will display on the field below the alarm video.

View Previous or Click Prev Page or Next Page to view the previous or next
Next Alarm alarm information.

Handle Alarm For the first time to handle the alarm, click Handle to enter the
handling suggestion.
For the handled alarm, click Add Remark to add more the
handling suggestions.

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Chapter 12 Map Management

The E-map function gives a visual overview of the locations and distributions of the
installed cameras and alarm input devices. You can get the live view of the cameras on
the map, and you will get a notification message from the map when alarm is triggered.
E-map is a static image (it do not have to be geographical maps, although they often are.
Depending on your organization's needs, photos and other kinds of image files can also be
used as e-maps) which gives you a visual overview of the locations and distributions of the
hot spots (resources (e.g., camera, alarm input) placed on the map are called hot spots).
You can see the physical locations of the cameras and alarm inputs, and in what direction
the cameras are pointing. With the function of hot region, e-maps can be organized into
hierarchies to navigate from large perspectives to detailed perspectives, e.g., from floor
level to room level.

12.1 Add Map

You should add a map as the parent map for the hot spots and hot regions.
Steps

Note
Only one map can be added to one group.

1. Open the E-map page.

2. Select a group for which you want to add a map.

Note
For details about setting the group, refer to Group Management.

3. Click Add Map to open the map adding window.

4. Enter a descriptive name of the added map.
5. Select a map picture from the local path.

Note
The picture format of the map can only be PNG, JPEG or BMP.

6. Click OK.
7. Optional: Perform the following tasks after adding the map.
Zoom in/out Use the mouse wheel or click + or - to zoom in or zoom out on
the map.

Adjust Map Area Drag the yellow window in the lower-right corner or use the
direction buttons and zoom bar to adjust the map area for view.

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12.2 Edit Map Scale

The scale of a map is the ratio of a distance on the map to the corresponding distance on
the ground. The client can calculate two locations' distance on the map according to the
distance on the ground. An accurate map scale is essential for defining radar's monitoring
range.
Before You Start
Make sure you have added a map. See Add Map for details.
Perform this task if you need to add a security radar to the map.
Steps
1. Enter the E-map module.
2. Click Edit on the E-map toolbar to enter the map editing mode.
3. Click Edit Scale to select two locations on the map.
The cursor will turn to if you hover it on the map.
4. Click on the map to select two locations.
The Edit Scale window pops up.
5. Enter the ground distance between the two locations, and then click OK.
The client will calculate the map scale automatically.

12.3 Manage Hot Spot

The devices added to the map are called hot spots. The hot spots show the locations of
the devices, and you can also get the live view or alarm information of the surveillance
scenarios through the hot spots. The devices can be added to the map as hot spots
includes: camera, alarm input/output, access point, security radar, and zone.

12.3.1 Add Camera as Hot Spot

You can add cameras to the map as hot spots.
Before You Start
Make sure you have added an e-map and a camera to the client. See Add Map and
Device Management for details.
Steps
1. Enter the E-map page.
2. Click Edit in the upper-right corner to enter the map editing mode.
3. Click Add Hot Spot → Camera Hot Spot to open the Add Hot Spot window.
4. Select the cameras to be added to the map.
5. Optional: Edit the hot spot name, select the name color and select the hot spot icon.
6. Click OK to save the settings.

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Note
You can also drag the camera icons from the group list to the map directly to add the hot
spots.

The camera icons are added on the map as hot spots and the icons of the added
cameras in the group list change from to . The sector indicates the camera's field
of view.
7. Perform the following operation(s).
Move the Hot Spot Drag the hot spot to move it to a certain position.

Change the FOV Drag / and revolve to change the camera's field of view.
Angle

Change the FOV Drag to change the FOV size.

Size

12.3.2 Add Alarm Input as Hot Spot

You can add the alarm inputs to the map as hot spots.
Steps
1. Enter the E-map module.
2. Click Edit in the upper-right corner to enter the map editing mode.
3. Click Add Hot Spot → Alarm Input Hot Spot to open the Add Hot Spot window.
4. Select the alarm inputs to be added to the map.
5. Optional: Edit hot spot name, select the name color and select the hot spot icon by
double-clicking the corresponding field.
6. Click OK.

Note
You can also drag the alarm input icons from the group list to the map directly to add the
hot spot.

The alarm input icons are added to the map as hot spots and the icons of the added
alarm inputs in the group list change from to .
7. Optional: Drag the hot spot to move it to a certain position.

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12.3.3 Add Alarm Output as Hot Spot

You can add alarm outputs to the map as hot spots for management. After that, you can
enable or disable it in a quick manner. If you enable an alarm output on the map, the
security control devices (e.g. sirens, bells) connected to it will alarm for attention.
Before You Start
Make sure you have added an e-map and alarm output to the client. See Add Map and
Device Management for details.
Steps
1. Enter the E-map module.
2. Click Edit on the E-map toolbar to enter the map editing mode.
3. Click Add Hot Spot → Alarm Output Hot Spot to open the Add Hot Spot panel.
4. Select the alarm output to be added to the map.
5. Optional: Edit the hot spot name, select the name color, and select the hot spot icon.
6. Click OK.

Note
You can also drag an alarm output icon from the alarm output list to the map to add the
hot spot.

The alarm output is added to the map as a hot spot and its icon in the group list changes
from to .
7. Optional: Drag the alarm output to move it to a certain position.

12.3.4 Add Zone as Hot Spot

You can add zones to the map so that you can quickly locate the zone when an alarm is
triggered.
Before You Start
Make sure you have added a map and zone to the client. See Add Map and Add Device
for details.
Steps
1. Enter the E-map module.
2. Click Edit on the E-map toolbar to enter the map editing mode.
3. Click Add Hot Spot → Zone Hot Spot to open the Add Hot Spot panel.
4. Select the zone(s) to be added to the map.
5. Optional: Edit the hot spot name, select the name color, and select the hot spot icon.
6. Click OK.

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Note
You can also drag the alarm output icons from the alarm output list to the map to add
the hot spot.

The zone is added to the map as a hot spot and its icon in the group list changes from
to .
7. Optional: Drag the zone hot spot to move it to a certain position.
When alarms are triggered, the number of the newest alarms will be displayed on the
zone's icon. You can click the number to see the alarms details.

Note
No more than 10 newest alarms can be displayed.

8. Optional: Click Clear Alarms to mark the alarms of the zones on the current map as
read.

12.3.5 Add Security Radar as Hot Spot

For an effective monitoring, you can add a security radar to the map as a hot spot and
paint zones in its monitoring filed. So that when someone intrudes the zone, an alarm will
be triggered for attention.
Before You Start
Make sure you have added an e-map and a security radar to the client. See Add Map and
Device Management for details.
Steps
1. Enter the E-map module.
2. Click Edit on the E-map toolbar to enter the map editing mode.
3. Optional: Edit map scale. See Edit Map Scale.
4. Select a security radar in the device list and drag it to the map.
5. Optional: Click the added radar and then click to edit the hot spot name, select the
hot spot color, and select the hot spot icon.
6. Click OK.
The security radar is added to the map as a hot spot and its icon in the group list
changes from to . The sector indicates the monitoring field of the radar.

Note
● Orange sector indicates an armed radar, while black sector indicates a disarmed
radar.
● Red point indicates the detected intruder.

7. Add zone to the monitoring field of the security radar.

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Note
Make sure the security radar is disarmed.

1) Click Edit → Add Radar Zone to start painting a zone.

2) Optional: Switch the Field Assistance onto enable zone painting assistance function.
Example
Person A takes an on-site walk in the field which needs to be painted as a zone,
which will be indicated as a moving pattern consists with red points and dashed lines.
And then Person B paints a zone on the map according to the moving pattern.
3) Click in the sector to paint a zone and right-click to complete painting.
Zone Settings window pops up.
4) Enter a zone name and select a zone type.
Warning Zone
Defined by red line. If someone intrudes the warning zone, an alarm will be
triggered with the whole zone turning to red. And the intruder's location and moving
pattern will be displayed with a red point connected by a red dashed line. Only if the
intruder goes out of the zone, the zone restores.
Pre-Warning Zone
Defined by blue line. If someone intrudes the warning zone, an alarm will be
triggered and you can view the event details in the Event Center.
Disabled Zone
Defined by purple line. If someone intrudes the warning zone, no alarm will be
triggered, and moving pattern will not be displayed.
5) Optional: Edit a zone: double-click a zone to enter editing mode of the zone (a
dashed-line frame will be displayed around the zone). Hover the cursor on the edge of
the zone to show a blue +, click to add a point for the zone. Drag a point to change the
zone. Click any other place to quit editing mode.
8. Optional: Drag the security radar to move it to a certain position.

12.3.6 Add Access Point as Hot Spot

You can add access points to the map as hot spots, so that you can find the hot spots and
view their status and alarm numbers.
Before You Start
Make sure you have added a map and an access point to the client. See Add Map and
Add Device for details.
Steps
1. Enter the E-map module.
2. Click Edit on the E-map toolbar to enter the map editing mode.
3. Click Add Hot Spot → Access Point Hot Spot to open the Add Hot Spot window.
4. Select the access point(s) to be added to the map.

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5. Optional: Edit the hot spot name, select the name color, and select the hot spot icon.
6. Click OK.

Note
You can also drag an access point icon from the access point list to the map.

The access point is added to the map as a hot spot and its icon in the group list changes
from to .
7. Optional: Drag the access point hot spot to move it to a certain position.
When alarms are triggered, the number of the newest alarms will be displayed on the
hot spot icon. You can click the number to see the alarms details.

Note
No more than 10 newest alarms can be displayed.

12.3.7 Edit Hot Spot

You can edit the information of the added hot spots on the map, including the name, the
color, the icon, etc.
Steps
1. Enter the E-map module.
2. Click Edit in the upper-right corner to enter the map editing mode.
3. Select the hot spot icon on the map and then click to open the Edit Hot Spot window.
4. Edit the hot spot name in the text field, select the hot spot name's color and hot spot
icon shown on the map.
5. Check Apply to Other Camera Hot Spots/Apply to Other Alarm Input Hot
Spots/Apply to Other Alarm Output Hot Spots/Apply to Other Zone Hot Spots to
apply the color and icon settings to other hot spots.
6. Click OK.
7. Optional: Select the hot spot icon and click to delete the hot spot.

12.3.8 Preview Hot Spot

After adding hot spots (including camera, alarm input/output, zone, security radar, and
zone) to the map, you can view the live view of the camera hot spot and the triggered
alarm information of all the types of hot spots on the map.
Before You Start
Make sure you have added hot spots to the map. See Manage Hot Spot for details.
Steps
1. Enter the E-map module.

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Note
If you are in the editing map mode, click Exit on the upper-right corner to enter the map
preview mode.

2. Click Display to show the hot spots on the map.

Note
Hot spot type with will be shown on the map.

3. Click a hot spot to perform the following operation(s).

Hot Spot Type Live View: Click to pop up the live view window of the
Operations Camera camera.

Note
● When an alarm is triggered during live view, the client will play
a video file of 30 s first.
● You can capture, start recording and instant playback during
live view.

Alarm Output Click an alarm output, and select Open/Close.

Note
The security control channels managed by the alarm output will
also be opened/closed.

Access Point View door status: the current door status of the access point is
displayed on the icon. Click the icon to switch the door status.

Open Door
When the door is locked, unlock it and it will be open for once. After the open duration, the
door will be closed and locked again automatically.
Close Door
When the door is unlocked, lock it and it will be closed. The person who has the access
authorization can access the door with credentials.
Remain Open
The door will be unlocked (no matter closed or open). All the persons can access the door
with no credentials required.
Remain Closed
The door will be closed and locked. No person can access the door even if he/she has the
authorized credentials, except the super users.

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Arm/Disarm zones in the monitoring field of the radar: After

exiting editing, click the icon of a security radar, and then select
Arm/Disarm.

4. Optional: Perform the following operation(s).

View Alarm Click the alarm number on a hot spot icon to open the alarm
Information information page to view the alarm type and triggering time.

Clear Alarm Click Clear Alarm on the top of the map to mark all the alarms
of the hot spot as read.

View Multiple 1. Click Live View to show 4 small windows on the bottom of
Cameras' Live the client.
View on the Map 2. Drag a camera from the device list to a window to start the
live view.

Note
Up to 4 cameras' live view is supported at the same time.

12.4 Manage Hot Region

The hot region function links a map to another map. When you add a map to another map
as a hot region, an icon of the link to the added map is shown on the main map. The
added map is called child map while the map to which you add the hot region is the parent
map.
After linking a child map to a parent map, a hot region icon will display on the parent map.
You can click it to enter the child map to view the resources on the child map for
convenience.
With the function of hot region, e-maps can be organized into hierarchies to navigate from
large perspectives to detailed perspectives, e.g., from floor level to room level.

12.4.1 Add Hot Region

You can add a map to another map as a hot region and an icon of the link to the added
map is shown on the main map. The added map is called child map while the map to
which you add the hot region is the parent map.
Before You Start
At least two maps should be added. Refer to Add Map for details about adding maps.

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Steps

Note
A map can only be added as the hot region for once.

1. Enter the E-map page.

2. Click Edit on the upper-right corner to enter the map editing mode.
3. Select an added map as the parent map.
4. Click Add Hot Region to open the Add Hot Region window.
5. Select the child map.
6. Optional: Edit the hot region name, and select the hot region color and icon by
double-clicking the corresponding field.
7. Click OK.
The child map icons are added on the parent map as the hot regions.

12.4.2 Edit Hot Region

You can edit the information of the hot regions on the parent map, including name, color,
icon, etc.
Steps
1. Enter the E-map module.
2. Click Edit on the upper-right corner to enter the map editing mode.
3. Select a hot region icon on the parent map and click to open the Edit Hot Region
window.
4. Edit the hot region name in the text field, select the hot region name's color and hot
region icon.
5. Check Apply to Other Hot Regions to apply the color and icon settings to other hot
regions.
6. Click OK.

12.4.3 Preview Hot Region

After adding a hot region, you can click the hot region icon on the parent map to enter the
child map. You can view the resources and alarms on the child map.
Steps
1. Enter the E-map page.

Note
If you are in the editing map mode, click Exit on the upper-right corner to enter the map
preview mode.

2. Click the hot region icon on the parent map to enter the linked child map.
You can view the resources on the child map. If there is any alarm triggered on the child
map, you can view the alarm details.

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3. Optional: Click Back to Parent Map on the upper-left corner to go back to the parent
map.
4. Optional: Click Clear Alarm Info. on the upper-right corner to clear the alarm
information triggered by the resources on the current map.

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Chapter 13 Forward Video Stream through

Stream Media Server
There is always a limit of the device remote access number. When there are many users
wanting to get remote access to the device to get the live view, you can add the stream
media server and get the video data stream from the stream media server, thus to lower
the load of the device.

Note
The stream media server application software needs to be installed and it is packed in the
client installation package. After running the installation package, check Stream Media
Server to enable the installation of stream media server.

13.1 Import Certificate to Stream Media Server

Before adding the stream media server to the client, you should import the client's security
certificate to the stream media server first to perform security authentication and ensure
data security.
Perform the following steps to import the security certificate to the stream media server.
Steps
1. Export the certificate from the client.
1) Open client service.
2) Click Export.
2. Copy the certificate to the PC which has installed with stream media server.
3. Click on the desktop of the PC installed with stream media server to run it.
4. Import the certificate to the stream media server.
1) Right click on the task bar and click Display.
2) Click Configuration to enter the Configuration window.
3) In the security certificate field, click Import and select the certificate file you export
from client in Step 1.
4) Click OK.
5. Restart the stream media server to take effect.

Note
If the client's security certificate is updated, you should export the new certificate from
the client and import it to the stream media server again to update.

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13.2 Add Stream Media Server by IP Address

You can add stream media server by IP address one by one.
Steps

Note
For one client, up to 16 stream media servers can be added.

1. Click on the desktop to run the stream media server.

Note
● You can also forward the video through the stream media server installed on other
PC.
● If the stream media server port (value: 554) is occupied by other service, a dialog box
will pop up. You should change the port No. to other value to ensure the proper
running of the stream media server.

2. In the client software, enter the Device Management page.

3. Enter Device → Stream Media Server
4. Click Add to open the Add window.
5. Select IP Address as the adding mode.
6. Enter the nickname and IP address of the stream media server.

Note
The default port value is 554.

7. Finish adding the stream media server.

– Click Add to add the server and back to the list page.
– Click Add and Continue to save the settings and continue to add other server.

Note
If the added Stream Media Server's security certificate doesn't match with the client's, it
will prompt you. You can view exception message and follow the provided steps to keep
certificates consistent.

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13.3 Add Cameras to Stream Media Server to Forward

Video Stream
To get the video stream of a camera via stream media server, you need to connect the
camera to the stream media server.
Steps
1. Enter the Device Management module.
2. Enter Device → Stream Media Server
3. Select a server and click on Operation column to open Stream Media Server
Settings window.
4. Select the cameras of which the video stream is to be forwarded via the stream media
server.
5. Click OK.
6. Go the Main View page and start the live view of the cameras again.
On the stream media server control panel, check the channel number of the video
stream forwarded through or sent from the stream media server.

Note
● For one stream media server, up to 64 channels of video stream can be forwarded
through it and up to 200 channels of video stream can be sent to clients from it.
● If the camera is offline, the client can still get the live video via the stream media
server.

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Chapter 14 Statistics
Reports, created for a specified period, are essential documents, which are used to check
whether a business runs smoothly and effectively. In this software, reports can be
generated daily, weekly, monthly, annually, and by custom time period. You can use
reports as basis in creating decisions, addressing problems, checking tendency and
comparison, etc.

14.1 People Counting Report

People counting statistics is to calculate the number of line crossing people in a specific
area and a certain time period by the people counting camera(s), which can help the
storekeeper to analyze the customers flow and number in different time, and the
storekeeper can flexibly do some business adjustment according to the report. You can
view the people counting statistics in a line chart or histogram, and generate reports for
exporting the detailed data to local storage.
Before You Start
Add a people counting device to the software and properly configure the corresponding
area. The added device should have been configured with people counting rule. Refer to
Add Device for details about adding people counting device.
Steps
1. Click Report → People Counting to enter People Counting page.
2. Select daily report, weekly report, monthly report, or annual report as the report type.
Daily Report
Daily report shows data on a daily basis. The system will calculate the number of
people in a each hour of one day.
Weekly Report, Monthly Report and Annual Report
As compared to daily report, weekly report, monthly report and annual report can be
less-time consuming, since they are not to be submitted every day. The system will
calculate the number of people in each day of one week, in each day of one month, in
each month of one year.
3. Select the statistics time type and click to set the time.
One Period
Generate the statistics in one time period.
Multiple Periods
Generate the statistics in two time periods, which can help you to compare the people
flow and number in two time periods.
For example, if you set the report type as month report, and set the March and April
as the statistic time, the people counting results in March and April will be displayed in
a same chart with different color, and you can compare the data in different day of

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each month.
4. On the upper-right corner of the page, select Display by Device or Display by
Camera.
Display by Device
Display the report by device.
For example, if you select one NVR (with 4 people counting cameras), the report will
display the total number of people summed by the 4 people counting cameras.
Display by Camera
Display the report by camera.
For example, if you select one NVR (with 4 people counting cameras), the report will
display the each camera's statistics respectively, namely display the statistics in 4/8
colors (each/2 color represent one camera).
5. On the upper-right corner of the page, select Display by Device or Display by
Camera.
Display by Device
Display the report by device.
You can select only one device with multiple people counting cameras inside, or
select only one people counting camera to be displayed.
For example, if you select one NVR with 2 people counting cameras inside, the report
will display the total number of people summed by the 2 cameras.
Display by Camera
Display the report by camera.
You can only select one people counting camera to be displayed.
6. Select the people counting camera(s) to be displayed.
7. Select the direction for statistics.
Entered
The people entered will be counted.
Exited
The people exited will be counted.
Passed
Both people entered and exited will be counted.
8. Click Search to get the people counting statistics and detailed data for each hour, day,
or month.
By default, the statistics are shown in histogram form.
9. Optional: Perform the following operations after search.
Switch to Line Click to switch it to line chart.
Chart
Note
By default, the statistics are shown in bar chart.

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Switch to Bar Click to switch it to bar chart.

Chart

Save to Local PC Click Export to save the detailed data of people counting to
your PC.

14.2 View People Counting in Intersections Report

Intersection analysis is used to monitor people flow and number in an intersection-like
scene. The arrows in the image refer to different directions. By selecting one direction (e.g.
A) as the entrance, the other directions will be set as the exits by default, so that multiple
paths are generated (e.g., A to A, A to B, A to C, and A to D). You can view the people
counting who passed by each path, respectively, which can help the shopkeeper to
analyze the people flow in different door. The statistics result can show in daily, weekly,
monthly, and annual report.
Before You Start
Make sure a fisheye camera which supports intersection analysis function has been
configured properly and be added to the software. Refer to Add Device for details about
adding the device.
Steps

Note
Up to 10 intersections can be analyzed.

1. Click Report → Intersection Analysis to enter the intersection analysis module.

2. Select daily report, weekly report, monthly report, or annual report as the report type.
Daily Report
Daily report shows data on a daily basis. The system will calculate the number of
people in intersection report in a each hour of one day.
Weekly Report, Monthly Report and Annual Report
As compared to daily report, weekly report, monthly report and annual report can be
less-time consuming, since they are not to be submitted every day. The system will
calculate the number of people in intersection report in each day of one week, in each
day of one month, in each month of one year.
3. Set the start time for the report.
4. Select the camera for generating the report.
5. Select one direction as the entrance from the drop-down list in the Flow in filed.
6. Click Search to get the statistics result.
The people number for each path will show on the right.

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14.3 Queue Management

Queue management supports data analysis and report output from multiple dimensions.
Commonly Used Data Analysis
● To see queuing-up people number of a certain waiting time level in a queue/region, use
queuing-up time analysis, check a target region and set a waiting time level.
● To compare queuing-up people number of a certain waiting time level in multiple
queues/regions, use queuing-up time analysis, check target regions and set a waiting
time level.
● To compare queuing-up people number of different waiting time levels in multiple
queues/regions, use queuing-up time analysis, check target regions and set waiting time
levels.
● To see the time and duration that a queue stays a certain length in a queue/region, use
queue status analysis, check a target region and set a queue length level.
● To compare the time and duration that a queue stays a certain length in multiple
queues/regions, use queue status analysis, check target regions and set a queue length
level.
● To compare the time and duration that a queue stays at different length in multiple
queues/regions, use queue status analysis, check target regions and set queue length
levels.

14.3.1 Queuing-Up Time Analysis

Queuing-Up Time Analysis calculates people number of different waiting time levels.
Regional comparison and multiple waiting time level comparison are supported.

Compare Queuing-up People Amount for Different Regions

You can search the queuing-up people amount for a certain waiting time level, and
compare the people amount in different regions, which can help the storekeeper to
analyze the customers' interested area (e.g, the regions with larger people amount are
more popular than the regions with lower people amount，and you can arrange more
goods in these regions.) . The statistics data can show in daily report, weekly report, or
monthly report.
Before You Start
Add the device to the software and properly configure the corresponding settings. See
Add Device for details about adding the device.
Steps

Note
This function should be supported by the connected device.

1. Click Report → Queue Management to enter the queue management page.

2. Click Queuing-up Time Analysis Tab.

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3. Select the report type including Daily Report, Weekly Report and Monthly Report.
Daily Report
Daily report shows data on a daily basis. The system will calculate the people amount
for different regions in a each hour of one day.
Weekly Report, Monthly Report
As compared to daily report, weekly report and monthly report can be less-time
consuming, since they are not to be submitted every day. The system will calculate
the people amount for different regions in each day of one week, in each day of one
month.
4. Set the statistic time.
5. Click to unfold the region list and select the region(s).

Note
Up to 6 regions can be selected.

6. Select Regional Comparison as the report content.

7. Select a waiting time level and enter the seconds for calculating people amount waiting
for the specified time period.
8. Click Search to generate the statistics result.
The line chart of the calculated people amount in the specified waiting time will show on
the result area. The lines with different colors indicate the people from the selected
regions.
9. Optional: Click Export to export the data in Excel file.

Compare Queuing-up People Amount for Different Waiting Time Levels

For a certain region, the queuing-up people amount can be calculated according to the
waiting time level (e.g. the waiting time is shorter than the specified seconds.). You can
search and compare the people amount for the multiple waiting time levels, which can help
the customers to analyze the cashier efficiency. The statistics data can show in daily report,
weekly report, or monthly report.
Before You Start
Add the device to the software and properly configure the corresponding settings. See
Add Device for details about adding the device.
Steps

Note
This function should be supported by the connected device.

1. Click Report → Queue Management to enter the queue management page.

2. Click Queuing-up Time Analysis Tab.
3. Select the report type including Daily Report, Weekly Report and Monthly Report.
Daily Report

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Daily report shows data on a daily basis. The system will calculate the queuing-up
people amount for different waiting time levels in a each hour of one day.
Weekly Report, Monthly Report
As compared to daily report, weekly report and monthly report can be less-time
consuming, since they are not to be submitted every day. The system will calculate
the queuing-up people amount for different waiting time levels in each day of one
week, in each day of one month.
4. Set the statistic time.
5. Click to unfold the region list and select the region(s).
6. Select Multi-level Comparison as the report content.
7. Select the waiting time level and enter the seconds for calculating people amount
waiting for the specified time period.
8. Click Search to generate the statistics result.
The line chart of the calculated people amount in the same region will show on the result
area. The lines with different colors match the waiting time levels.
9. Optional: Click Export to export the data in Excel file.

14.3.2 Queue Status Analysis

Queue Status Analysis calculates the time and duration that a queue stays with a certain
length. Regional comparison and multiple queue length level comparison are supported.

Compare Queuing-up Duration for Different Regions

When the queue stays at a certain length, you can search and compare the durations in
different regions, which can help the customers to analyze the cashier efficiency for
different regions (e.g., the region with the shorter queuing-up duration has the higher
efficiency than the region with the longer queuing-up duration). The statistics data can
show in daily report, weekly report or monthly report.
Before You Start
Add the device to the software and properly configure the corresponding settings. See
Add Device for details about adding the device.
Steps

Note
This function should be supported by the connected device.

1. Click Report → Queue Management.

2. Click Status Analysis Tab.
3. Select the report type including Daily Report, Weekly Report and Monthly Report.
Daily Report
Daily report shows data on a daily basis. The system will calculate the queuing-up
duration for different regions in a each hour of one day.

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Weekly Report, Monthly Report

As compared to daily report, weekly report and monthly report can be less-time
consuming, since they are not to be submitted every day. The system will calculate
the queuing-up duration for different regions in each day of one week, in each day of
one month.
4. Set the statistic time.
5. Click to unfold the region list and select the region(s).
6. Select Regional Comparison as the statistics type.
7. Select a queue length level and enter the value for calculating duration when the queue
stays at the length.
8. Click Search to generate the statistics result.
The line chart of the calculated duration for staying the specified queue length will show
on the result area. The lines with different colors match the selected regions.
9. Optional: Click Export to export the data in Excel file.

Compare Queuing-up Duration for Different Queue Length Levels

For the queue in a certain region, you can search the duration when a queue stays a
certain length and compare the durations for different queue length levels, which can help
the customers to analyze the cashier efficiency of different queue length levels. The
statistics data can show in daily report, weekly report, or monthly report.
Before You Start
Add the device to the software and properly configure the corresponding settings. See
Add Device for details about adding the device.
Steps

Note
This function should be supported by the connected device.

1. Click Report → Queue Management.

2. Click Status Analysis Tab.
3. Select the report type including Daily Report, Weekly Report and Monthly Report.
Daily Report
Daily report shows data on a daily basis. The system will calculate the queuing-up
duration for different queue length levels in a each hour of one day.
Weekly Report, Monthly Report
As compared to daily report, weekly report and monthly report can be less-time
consuming, since they are not to be submitted every day. The system will calculate
the queuing-up duration for different queue length levels in each day of one week, in
each day of one month.
4. Set the statistic time.
5. Click to unfold the region list and select the region(s).
6. Select Multi-level Comparison as the report content.

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7. Select the queue length level and enter the value for calculating duration when the
queue stays at the length.
8. Click Search to generate the statistics result.
The line chart of the calculated duration in the same region will show on the result area.
The lines with different colors match the queue length levels.
9. Optional: Click Export to export the data in Excel file.

14.4 Heat Map Report

Heat map is a graphical representation of data represented by colors and the heat map
data can be displayed in line chart. You can use the heat map function of the camera to
analyze the visit times and dwell time of customers in a configured area, which can help
the storekeeper analyze the customers' interested area and make the arrangement of
goods.
Before You Start
Add a heat map network camera to the software and properly configure the corresponding
area. The added camera should have been configured with heat map rule. See Add
Device for details about adding heat map network camera.
Steps
1. Click Report → Heat Map to enter the heat map page.
2. Select daily report, weekly report, monthly report, or annual report as the time type for
the report.
Daily Report
Daily report shows data on a daily basis. The system will calculate the data of heat
map in a each hour of one day.
Weekly Report, Monthly Report and Annual Report
As compared to daily report, weekly report, monthly report and annual report can be
less-time consuming, since they are not to be submitted every day. The system will
calculate the data of heat map in each day of one week, in each day of one month, in
each month of one year.
3. Select By Dwell Time or By People Number as the statistics type.
By Dwell Time
The system calculates the heat map value (the ordinate value in the line chart or the
color in pictures) according to the people's dwell time.
By People Number
The system calculates the heat map value (the ordinate value in the line chart or the
color in pictures) according to the people number.
4. Set the start time.
5. Select a heat map camera in the camera list.
6. Click Generate Heat Map to show the heat map of the camera.
7. Optional: After generating heat map report, you can perform the following operations.

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Display in Line Click to display the statistics in line chart.

Chart

Display in Picture Click to display the statistics in picture mode.

Mode The red color block (255, 0, 0) indicates the most welcome area,
and blue color block (0, 0, 255) indicates the less-popular area.

Save Statistics Click Export to save the detailed data of heat map to your PC.
Data

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Chapter 15 Data Retrieval

In the Data Retrieval module, you can search the face pictures captured by the face
recognition camera, search the human body pictures captured by DeepinMind device, view
behavior analysis related pictures and videos, search the vehicle pictures captured by
DeepinMind device, search the frequently appeared person pictures captured by
DeepinMind device, and search the not wearing hard hat pictures.

15.1 Face Picture Retrieval

When the connected device (e.g. NVR or HDVR) supports face search, you can search
the related picture and play the picture related video file.

15.1.1 Search Face Picture by Uploaded Picture

You can upload a face picture from your PC and compare the uploaded picture with the
captured face pictures.
Before You Start
Add the device to the software and properly configure the corresponding settings. Refer to
Add Device for details about adding the device.
Steps

Note
This function should be supported by the connected device.

1. Click Data Retrieval → Face Picture Retrieval to enter the face picture retrieval page.
2. Click to set the start time and end time for searching the captured face pictures or
video files.
3. Select device(s) in the camera panel.
4. Select Picture from the drop-down list to search by picture.
5. Select a face picture for search.
1) Click Select Picture to upload the pictures from your PC.
2) Select a detected face from uploaded picture for matching the captured face pictures.

Note
● The resolution of the picture should be smaller than 4096×4080.
● Only JPG and JPEG formats are supported.

6. Set the similarity level.

Example
If you set the similarity as 40, the captured pictures have no less than 40% similarity with

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the uploaded face picture will list.

7. Set the maximum number of displayed results.
8. Click Search to start searching.
The search results of the pictures are displayed in list.
9. Export the pictures and save them in your PC.
Export Picture
Select the pictures to be exported and save them in local PC.
Export Current Page
Export all the pictures in the current page.
Export Segment
You can download the pictures by packages. Each package contains up to 1,000
pictures.
10. Optional: Perform secondary search based on the search result.
1) Move to the searched picture and click
All the faces in this picture will be analyzed and displayed.
2) Select a face you want to do secondary search.
3) Set the similarity and time period.
4) Click Search.
The client will search and compare the faces in the captured pictures based on the
face picture you selected.
11. Optional: After searching, you can do one or more the following operations.
View Details Click on a picture from the list to view details. You can also click
to show the large picture, and click to restore.

Play Related Click Playback to play the picture's related video file (5s before
Videos and 5s after the capture) in the view window on the bottom right.

Note
● You can click to show the large video, and click to
restore.
● You can click to adjust the play speed of the playback,
click to play back the video files frame by frame, click to
enable audio, double-click the playback window to maximize
the window.

Save Pictures to Click Export Picture and select the pictures as desired to
PC export to local PC.

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15.1.2 Search Face Picture by Event

You can search the device's captured face pictures by filtering different event types.
Before You Start
Add the device to the software and properly configure the corresponding settings. Refer to
Add Device for details about adding the device.
Steps

Note
This function should be supported by the connected device.

1. Click Data Retrieval → Face Search to enter the face picture retrieval page.
2. Click to set the start time and end time for searching the captured face pictures or
video files.
3. Select device(s) in the camera panel.
4. Select Event Type from drop-down list to search by event type.
5. Select event type.
All
Search all captured face pictures.
Face Picture Comparison
Search the captured pictures which match with the face pictures in face picture library.
Stranger Detection Alarm
Search the pictures captured when the stranger detection alarm is triggered.
6. Set the maximum number of displayed results.
7. Click Search to start searching.
The search results of the pictures are displayed in list.
8. Export the pictures and save them in your PC.
Export Picture
Select the pictures to be exported and save them in local PC.
Export Current Page
Export all the pictures in the current page.
Export Segment
You can download the pictures by packages. Each package contains up to 1,000
pictures.
9. Optional: Perform secondary search based on the search result
1) Move to the searched picture and click
All the faces in this picture will be analyzed and displayed.
2) Select a face you want to do secondary search.
3) Set the similarity and time period.
4) Click Search.
The client will search and compare the faces in the captured pictures based on the

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face picture you selected.

10. Optional: After searching, you can do one or more the following operations.
View Details Click on a picture from the list to view details. You can also click
to show the large picture, and click to restore.

Play Related Click Playback to play the picture's related video file (5s before
Videos and 5s after the capture) in the view window on the bottom right.

Note
● You can click to show the large video, and click to
restore.
● You can click to adjust the play speed of the playback,
click to play back the video files frame by frame, click to
enable audio, double-click the playback window to maximize
the window.

Save Pictures to Click Export Picture and select the pictures as desired to
PC export to local PC.

15.1.3 Search Face Picture by Person Name

You can search the device's captured face pictures by person name.
Before You Start
Add the device to the software and properly configure the corresponding settings. Refer to
Add Device for details about adding the device.
Steps

Note
This function should be supported by the connected device.

1. Click Data Retrieval → Face Search to enter the face picture retrieval page.
2. Select device(s) in the camera panel.
3. Select Name from the drop-down list to search by person name.
4. Click to set the start time and end time for searching the captured face pictures or
video files.
5. Enter a keyword for the person name.
6. Set the maximum number of displayed results.
7. Click Search to start searching.
All the persons whose name match the search condition (fuzzy match is supported) will
be displayed.
8. Select one picture to search, and then click Confirm.
The search results of the pictures are displayed in list.

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9. Export the pictures and save them in your PC.

Export Picture
Select the pictures to be exported and save them in local PC.
Export Current Page
Export all the pictures in the current page.
Export Segment
You can download the pictures by packages. Each package contains up to 1,000
pictures.
10. Perform secondary search based on the search result.
1) Move to the searched picture and click
All the faces in this picture will be analyzed and displayed.
2) Select a face you want to do secondary search.
3) Set the similarity and time period.
4) Click Search.
The search results of the pictures are displayed in list.
11. After searching, you can do one or more the following operations.
View Details Click on a picture from the list to view details. You can also click
to show the large picture, and click to restore.

Play Related Click Playback to play the picture's related video file (5s before
Videos and 5s after the capture) in the view window on the bottom right.

Note
● You can click to show the large video, and click to
restore.
● You can click to adjust the play speed of the playback,
click to play back the video files frame by frame, click to
enable audio, double-click the playback window to maximize
the window.

Save Pictures to Click Export Picture and select the pictures as desired to
PC export to local PC.

15.2 Human Body Picture Retrieval

For the DeepinMind device, you can upload a human body picture from local PC and
compare the uploaded picture with the device's captured human body pictures, or search
all the human body pictures captured by the specific camera(s) during a specific time.
Before You Start
Add the device to the software and properly configure the corresponding settings. Refer to
Add Device for details about adding the device.

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Steps

Note
This function should be supported by the connected device.

1. Click Data Retrieval → Human Search to enter the face picture retrieval page.
2. Click to set the start time and end time for searching the captured human body
pictures or video files.
3. Select device(s) in the camera panel.
4. Select the search condition in the Search by field.
Picture
Upload a picture to compare the uploaded picture with the device's captured human
body pictures. All the human bodies in this picture will be analyzed and displayed.
1. Click Select Picture to select a picture for comparison from local PC.

Note
● The picture should be smaller than 4 MB.
● The resolution of the picture should be smaller than 4096*4080.
● Only JPG and JPEG formats are supported.
2. Set the similarity level. For example, if you set the similarity as 40, the captured
pictures have no less than 40% similarity with the uploaded human body picture
will list.

None
Search all the pictures captured by the selected camera(s) during the time duration.

5. Set the maximum number of displayed results.

Note
If the number of pictures captured by the selected cameras(s) during the selected time
duration exceeds the number of maximum number to be displayed, only the lasted
pictures will be displayed.
For example, if the number of pictures captured by the selected cameras during the
selected time duration is 2000, and the maximum number to be displayed is 1000, only
the lasted 1000 pictures will be displayed.

6. Click Search to start searching.

The search results of the pictures are displayed in list.
7. Optional: Perform secondary search based on the search result
1) Move to the searched picture and click
All the human bodies in this picture will be analyzed and displayed.
2) Select a human body you want to do secondary search.
3) Set the similarity and time period.

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4) Click Search.
The client will search and compare the human bodies in the captured pictures based
on the human body picture you selected.
8. Optional: After searching human body, you can do one or more the following operations.
View Details Click on a picture from the list to view details. You can also click
to show the large picture, and click to restore.

Play Related Click Playback to play the picture's related video file (5s before
Videos and 5s after the capture) in the view window on the bottom right.

Note
● You can click to show the large video, and click to
restore.
● You can click to adjust the play speed of the playback,
click to play back the video files frame by frame, click to
enable audio, double-click the playback window to maximize
the window.

Save Pictures to Click Export Picture and select the pictures as desired to
PC export to local PC.

15.3 View Behavior Analysis Related Pictures and

Videos
When the connected device supports behavior search (e.g., line crossing, people
gathering and loitering), you can search the related picture and view the related pictures
and video files.
Before You Start
Add the device to the software and properly configure the corresponding settings. See
Add Device for details about adding the camera.
Steps
1. Click Data Retrieval → Behavior Analysis to enter the behavior analysis page.
2. Click to set the start time and end time for searching the matched pictures.
3. Select a camera in the camera list.

Note
This function should be supported by the connected device (NVR or HDVR).

4. Select event type for behavior analysis report.

5. Click Search to start searching.
6. Optional: After searching the behavior, you can perform the following operations.

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View Details Click on a picture from the list to view details. You can also click
to show the large picture, and click to restore.

Play Related Click Playback to play the picture's related video file (5s before
Videos and 5s after the capture) in the view window on the bottom right.

Note
● You can click to show the large video, and click to
restore.
● You can click to adjust the play speed of the playback,
click to play back the video files frame by frame, click to
enable audio, double-click the playback window to maximize
the window.

Save Pictures to Click Export Picture and select the pictures as desired to
PC export to local PC.

15.4 Vehicle Retrieval

For the DeepinMind device, you can search the device's captured vehicle pictures by
setting the search conditions, such as plate number, captured time, etc.
Before You Start
Add the device to the software and properly configure the corresponding settings. See
Add Device for details about adding the device.
Steps

Note
This function should be supported by the connected device.

1. Click Data Retrieval → Vehicle Retrieval to enter the vehicle retrieval page.
2. Click to set the start time and end time for searching the captured vehicle pictures or
video files.
3. Select the search type.
Vehicle
Search and display the captured vehicle pictures by entering the vehicles' license
plate number.
Plate
Search and display the captured license plate number pictures by entering the
vehicles' license plate number.
Mix-traffic Detection

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Search and display the mix-traffic detection related pictures of the specific vehicle by
entering the vehicle's license plate number.

Note
The camera should support mix-traffic detection.

Traffic Violations
Search and display the traffic violation related pictures of the specific vehicle by
entering the vehicle's license plate number.

Note
The camera should support traffic violation.
4. Select device(s) in the camera panel.
5. Enter the keyboard of license plate number for search.
6. Set the maximum number of displayed results.
7. Click Search to start searching.
The search results of the pictures are displayed in list.
8. Optional: Click the picture to view the whole captured picture, the captured time, etc.
9. Optional: Export the picture(s) to the local PC.
– Click Export Picture, and then select the picture to be exported, and then click
Export.
– Click Export Current Page to export all the pictures and information on the current
page.
– Click Export Segment to download the pictures and capturing information by
packages. Each package contains up to 1000 pictures.
10. Optional: Perform the following operations if needed.
Add to Face Click Add to face picture library to add current face picture to
Picture Library the library .

View Detailed Click View to view the historical captured pictures of this
Information person, the captured time.

Playback Click Playback to play back the video of 5-seconds before and
after the capturing time.

Export Click the picture to be exported, and then click Export to export
this picture.

15.5 Hard Hat Retrieval

After adding the hard hat detection device to the client, when the device detects a person
who doesn't wear a hard hat, it will trigger an event and capture some pictures to notify the
managers. You can search the alarm pictures in which the detected person doesn't wear a
hard hat. By this way, you can remind the builders to wear hard hat, thus to improve

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builders' safety awareness.

Before You Start
Add the device(s) with hard hat detection function to the client.
Steps
1. Click Data Retrieval → Hard Hat Search to enter the hard hat search page.
2. Set the start time and end time for searching.
3. Select the camera for searching.
4. Click Search.
The captured pictures for hard hat alarm is displayed on the right panel. Up to 30
pictures can be displayed in one page.
5. Perform the following operations if needed.
Export Picture 1. Click Export Picture.
2. Select one or more picture(s), or check Select All on the
page below.
3. Click Export on the page below to export the selected
picture(s).

View the Whole Click a picture, and then the whole picture and captured time be
Picture displayed in the middle of the page.

Play Back Video Click a picture, and then click Playback to play back the video
of 5-seconds before and after the capturing time.

15.6 Frequently Appeared Person Retrieval

The person's captured face picture can be compared with the face pictures in the face
picture library. If mismatched, he/she will be judged as frequently appeared person, and
trigger an event to notify the security person. For example, in some high-safety demanded
scene (e.g. bank), if a stranger appears frequently, the event can be triggered to notify the
security person or related person. If matched, he/she will be judged as a person in whitelist
and will not trigger frequently appeared person alarm.. You can search the event
information in a certain time, such as the captured pictures, captured time, and you can
view the detailed pictures and play back the related video.
Before You Start
● Make sure the frequently appeared person alarm has been configured on the device.
● Make sure the device has been armed.
Steps
1. Click Data Retrieval → Frequently Appeared Person to enter the frequently
appeared person page.
2. Set the start time and end time for searching.
3. Select the camera(s) for searching.

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4. Click Search.
The frequently appeared person alarm related pictures will be displayed on the right
panel.
5. Optional: Click the picture to view the whole captured picture, the captured time, etc.
6. Optional: Export the picture(s) to the local PC.
– Click Export Picture, and then select the picture to be exported, and then click
Export.
– Click Export Current Page to export all the pictures and information on the current
page.
– Click Export Segment to download the pictures and capturing information by
packages. Each package contains up to 1000 pictures.
7. Optional: Perform the following operations if needed.
Add to Face Click Add to face picture library to add current face picture to
Picture Library the library .

View Detailed Click View to view the historical captured pictures of this
Information person, the captured time.

Playback Click Playback to play back the video of 5-seconds before and
after the capturing time.

Export Click the picture to be exported, and then click Export to export
this picture.

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Chapter 16 AI Dashboard
The client provides AI Dashboard module through which you can experience the advanced
functions of the devices with AI features, such as face comparison and linked capture of
fixed camera and panoramic camera.

16.1 Face Application

For some devices, such as DeepinMind series, DeepinView series, and dual-lens camera,
Face Application function provides showing face comparison alarm for the persons in the
blacklist, VIP or regular costumers during live view. If the detected face pictures are
matched with the persons in the blacklist or VIP face picture library, the security center will
receive relative alarms to take appropriate actions quickly and effectively. It can also help
you to evaluate the regular costumers, which is widely used in the hospital, supermarket,
shopping mall and so on.

16.1.1 Set List Types for Face Picture Libraries

You can configure list type for each face picture library of the device(s), so that the
software can check whether the persons detected during live view are in the blacklist, very
important person, or the regular costumers.
Click AI Dashboard → Face Application, and then click in the upper-right corner to
select the list type for each face picture library on the devices.
Blacklist
If the alarm type is set to Blacklist, AI dashboard will show the blacklist alarm once the
captured pictures are matched with the ones in the face picture library.
VIP
If the face picture library is set to VIP , AI dashboard will show the VIP alarm once the
captured pictures are matched with the ones in the face picture library.
Normal
The face pictures libraries which belong to neither the blacklist nor the VIP can be set to
Normal. AI dashboard will not show any alarms when the captured face pictures are
matched with the ones in the face picture library.

Note
This function should be supported by the device and the face picture library need be
configured in the device firstly.

16.1.2 Set Cameras for Showing AI Information

You can specify the displaying camera(s) or other cameras in the camera list to show AI

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information during live view. For example, if you select a camera (not in live view in the
displaying window) for showing VIP information, this camera will perform static detection in
the background and show the AI information about VIP.
Click AI Dashboard → Face Application, and then click in the upper-right corner to
select cameras for showing the AI information in real-time.
Select the alarm type to be displayed for different cameras: Blacklist Alarm, VIP Alarm or
Regular Customer Alarm.
All Cameras in Live View
If check All Cameras in Live View, only the AI information of the camera(s) in live view
in the displaying window can be shown.
Custom Cameras
If check Custom Cameras and select the desired cameras, the AI information of the
selected camera(s) can be shown, whether the cameras are in live view or not.

16.1.3 Show AI Information

After setting the cameras for showing AI information and list type for face picture libraries,
you can view the AI information.
Click AI Dashboard → Face Application, and then select the camera(s) from the camera
list to start live view and show AI information.

Note
This function should be supported by the device.

Camera List
The camera list on the left panel shows all the resources added to the client software, and
you can select the appropriate window division and desired camera(s) to show AI
information.

Note
The channels for live view at the same time are limited by the performance of the PC
running the client.
Right-click the camera in the camera list, you can switch stream type between main
stream and sub-stream.
Display Intelligent Information on Live View
You can view the real-time video of the selected camera(s).
Click in the global toolbar of the live view area and select the window to enable the
desired intelligent display. For example, if the line crossing detection is enabled for all live
view windows, the recognized targets will be marked dynamically on the images of all
windows. You can also click at the bottom of each window to enable the intelligent
display for the camera in this window.

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Face Comparison
If you set Face Comparison switch to ON, when detecting blacklist person, VIP, or regular
customer, the related alarm notification with corresponding colors will list on the right panel.
You can view the alarm time, camera, and other details of the alarm.
Historical Captured Picture
You can view the historical captured pictures at the bottom of the page.
Enable Alarm Triggered Pop-up Window
Click to enable alarm triggered pop-up window, and after that, a window will be pop up
when the blacklist alarm is triggered, including the captured pictures and alarm details
information.

16.2 Linked Capture Alarm

This function allows the users to view two different channels (one fixed channel and one
PTZ channel) of a device simultaneously. Therefore, you can view the panoramic image
and captured details at the same time when an alarm is triggered.

Note
This function needs to be supported by the device.

16.2.1 Set Basic Parameters

The capture saving function can be enabled or disabled manually, and you can also set
the saving path of the captured picture, so that you can view the captured pictures in your
PC.
Steps
1. Enter the AI Dashboard module.
2. Select Linked Capture Alarm to open the Linked Capture Alarm window.
3. Click to open the setting window.
The introduction of the displayed content shows.
4. Switch Save Picture on to enable picture saving function.
5. Click the Saving Path to select a saving path of the captured pictures.
6. Click Save to save the settings.
The pictures captured when events and alarms are triggered will be saved in the
configured path.

16.2.2 View Live View and Alarms

When fixed camera triggers an alarm, the fixed camera will capture a panoramic picture
related to the alarm, which will be displayed in the panoramic linked alarm window; and the
linked PTZ camera will capture a picture with details about the alarm, and the picture will

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be displayed in the linked channel alarm window. In this way, the user views the
panoramic image with details displayed simultaneously.
Generally speaking, Panoramic Channel Live View window is used to display the live view
of fixed camera, while Linked Channel Live View window is used to display the live view of
PTZ camera connected to the fixed camera.
1. Enter the AI Dashboard and select Linked Capture Alarm to open the Linked
Capture Alarm window.
2. Click to expand the device list.
3. Select a window and double-click a camera to start live view, or drag a camera from
the device list to a window, or hover the cursor on a camera name and then click .

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Chapter 17 Security Control Panel

A security control panel detects people, vehicle (etc.) entering a pre-defined virtual region,
triggers events, and reports events information (such as event location) to security
personnel. The Event Center module provides event management and remote control of
partitions and zones via the client. After configuring client actions in event management
page, you will receive notifications on the client when an event occurs. You can also
manage the partitions and zones by the client even if you cannot operate the security
control panel manually.

Note
Permissions are required for Event Management, remote control of security control panel,
and device arming & disarming. For details about setting user permissions, refer to Add
User.

17.1 Configure Client Linkage for Zone Event

Even if you are far away from a zone, you can still know what happens and how urgent the
event is in a zone by configuring linked actions of zone event on the client. You will be
notified on the client once an event is triggered, so that you can response to the event
instantly. You can also configure client actions of multiple zones in a batch at a time.
Before You Start
● Make sure you have added a security control panel.
● Make sure zones have been defined beforehand.
● Make sure events have been configured beforehand.
Steps
1. Click Event Management → Security Control Event.
2. Expand the zone list of a security control panel, and then select a zone from the list.
3. Check one or more event.
4. Click Edit Linkage to configure client actions.
Audible Warning
The client software gives an audible warning when an event is triggered. You can
select the alarm sound for audible warning.

Note
Click Add to enter the alarm sound name and select a sound in your PC. For details,
refer to Set Alarm Sound.

Send Email
Send an email of the alarm information to one or more receivers.

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For details about setting email parameters, refer to Set Email Parameters.
Pop-up Window
Pop-up window to display the event related information (including event details,
captured pictures of the linked camera, process record, and process field) on the
software client when the event is triggered.
Display on Map
When the event source is added as a hot spot on the map, the hot spot will be
displayed with red number (indicates the number of events, and the maximum number
is 10)aside when the event is triggered, which helps the security guard to view the
location of the event.
You can also click the hot spot to view the event details and the live video of the
linked camera (s).
Linked Camera
Link the selected camera(s) to capture picture when the zone event is triggered.
Select the camera(s) in the drop-down list.

Note
Up to 4 cameras can be selected as the linked cameras for a zone event.
5. Optional: Click Edit Priority to set event priority as Uncatergorized/Low/Medium/High.
6. Optional: Click Copy to... to copy the event settings (including event priority, triggered
client actions, and enabling/disabling the event) to other zones.
7. Enable or disable client actions for zone event.
– Click Enable All or Disable All to enable or disable client actions of all zone events.
– Switch Enable to ON/OFF to enable or disable client actions of one zone event.
Enable Client Actions
When client actions are enabled, client actions will be triggered when client receives
zone event.
Disable Client Actions
When client actions are disabled, client actions will not work and actions will not be
triggered when client receives zone event.
8. Click Save.

17.2 Remotely Control Security Control Panel

After adding the security control panel to the client, you can remotely control the partitions,
zones, and relays of security control panel via the client software. For instance, you can
arm, disarm, bypass, group bypass, etc. for both partitions and zones. You can also
enable or disable relays.

Note
● The displayed interface is subject to the types of added security control panels.

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● By default, axiom hub device uses HTTP port, and it does not support private ports.

17.2.1 Remotely Control Partitions

You can perform operations remotely on security control panel's partitions using the client
such as away arming, stay arming, instant arming, disarming, clearing alarm, group
bypass, and recovering group bypass.
Steps

Note
● The supported functions are subject to the added devices.
● If a zone of a partition does not work, you should bypass it before arming/disarming
the partition, and then recover bypass when the zone works.

1. Click Event Center → Security Control Panel.

2. Select a security control panel and click Partition.
The name, status, arming status and linked zone of the partitions will be displayed in the
list.
3. Select one or more partition and click the following button(s).
Away Arming
An arming mode that works when all persons are absent from the monitored region.
When away arming is enabled, all zones of the partition work properly.
Stay Arming
An arming mode that works when persons stay in the monitored region. When stay
arming is enabled, zones inside of the region are armed while zones outside of the
region will be bypassed where you can move in the zones without triggering any
event.
Instant Arming
After arming a partition, its zone will alarm instantly when an event is triggered.
Disarming
All the zones (except 24-hour zones) in the partitions does not work any more after
clicking, so that no event will be triggered in the disarmed zones.

Note
24-hour zones (e.g. 24-hour annunciating zones, 24-hour silent alarm zone, etc.) still
can detect events and then alarm even if the partition is disarmed.

Clear Alarm
Stop the alarming of alarming devices.
Group Bypass

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Bypass all the zones in one or more partition so that no event will be triggered in the
bypassed zones before group bypass recovery.

Note
You should disarm the partition before bypassing it.

Group Bypass Recovery

Recover a group bypass to make all the zones in a partition work, so that you can arm
the group.

17.2.2 Remotely Control Zones

You can use the client to remotely control the security control panel's zones including
bypassing and recovering bypass.
Steps
1. Click Event Center → Security Control Panel.
2. Select a security control panel and click Partition.
The name, status, arming status and linked zone of the partitions will be displayed in the
list.
3. Click to open the Zone Operation panel.
The zones linked with the partition, zone No., zone name, zone status, zone alarm
status, battery will be displayed.
Zone Status
Zone status can be unassociated, armed, disarmed, fault, shield, tamper-proof, etc.
Battery
The power of a zone's detector.

4. Check one or more zone in the list and click the following buttons.
Bypass
When a zone is bypassed, no event will be triggered in the zone, and you are not
allowed to arm or disarm the zone, while other zones can be armed or disarmed.

Note
You should disarm the zone before bypassing it.

Bypass Recovery
After recovering bypass for a zone, you can arm it.

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17.2.3 Remotely Control Relay

You can use the client to remotely change the on/off status of relay, and view the linked
event of the relay.
Steps
1. Click Event Center → Security Control Panel.
2. Select a security control panel, and then click Relay.
The name, status, and linked event of the relay will be displayed.
3. Check one or more relay and click Open or Close.

Note
For Axiom Hub, you should set the Relay Associated Event as Manual Control in
Device Management module.

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Chapter 18 Person Management

You can add person information to the system for further operations such as access
control, video intercom, time and attendance, etc. You can manage the added persons
such as issuing cards to them in a batch, importing and exporting person information in a
batch, etc.

18.1 Add Organization

You can add an organization and import person information to the organization for
effective management of the persons. You can also add a subordinate organization for the
added one.
Steps
1. Enter Person module.
2. Select a parent organization in the left column and click Add in the upper-left corner to
add an organization.
3. Create a name for the added organization.

Note
Up to 10 levels of organizations can be added.

4. Optional: Perform the following operation(s).

Edit Organization Hover the mouse on an added organization and click to edit
its name.

Delete Hover the mouse on an added organization and click to

Organization delete it.

Note
● The lower-level organizations will be deleted as well if you
delete an organization.
● Make sure there is no person added under the organization,
or the organization cannot be deleted.

Show Persons in Check Show Persons in Sub Organization and select an

Sub Organization organization to show persons in its sub organizations.

18.2 Add Single Person

You can add persons to the client software one by one. The person information contains

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basic information, detailed information, profiles, access control information, credentials,

custom information, etc.

18.2.1 Configure Basic Information

You can add person to the client software one by one and configure the person's basic
information such as name, gender, phone number, etc.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person.
3. Click Add to open the adding person window.
The Person ID will be generated automatically.
4. Enter the basic information including person name, gender, tel, email address, etc.
5. Optional: Set the effective period of the person. Once expired, the credentials and
access control settings of the person will be invalid and the person will have no
authorization to access the doors\floors.
Example
For example, if the person is a visitor, his/her effective period may be short and
temporary.
6. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

18.2.2 Issue a Card to One Person

When adding person, you can issue a card with a unique card number to the person as a
credential. After issued, the person can access the doors which he/she is authorized to
access by swiping the card on the card reader.
Steps

Note
Up to five cards can be issued to one person.

1. Enter Person module.

2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Credential → Card panel, click .

4. Enter the card number.
– Enter the card number manually.

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– Place the card on the card enrollment station or card reader and click Read to get the
card number. The card number will display in the Card No. field automatically.

Note
You need to click Settings to set the card issuing mode and related parameters first.
For details, refer to Set Card Issuing Parameters.
5. Select the card type according to actual needs.
Normal Card
The card is used for opening doors for normal usage.
Duress Card
When the person is under duress, he/she can swipe the duress card to open the door.
The door will be unlocked and the client will receive a duress event to notify the
security personnel.
Patrol Card
This card is used for the inspection staff to check the their attendance of inspection.
By swiping the card on the specified card reader, the person is marked as on duty of
inspection at that time.
Dismiss Card
By swiping the card on the card reader, it can stop the buzzing of the card reader.
6. Click Add.
The card will be issued to the person.
7. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

18.2.3 Upload a Face Photo from Local PC

When adding person, you can upload a face photo stored in local PC to the client as the
person's profile.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. Click Add Face in the Basic Information panel.

4. Select Upload.
5. Select a picture from the PC running the client.

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Note
The picture should be in JPG or JPEG format and smaller than 200 KB.

6. Optional: Enable Verify by Device to check whether the facial recognition device
managed in the client can recognize the face in the photo.
7. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons .

18.2.4 Take a Photo via Client

When adding person, you can take a photo of the person by the webcam of the PC
running the client and set this photo as the person's profile.
Before You Start
Add at least one access control device checking whether the face in the photo can be
recognized by the facial recognition device managed by the client.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. Click Add Face in the Basic Information panel.

4. Select Take Photo.
5. Connect the face scanner to the PC running the client.
6. Optional: Enable Verify by Device to check whether the facial recognition device
managed in the client can recognize the face in the photo.
7. Take a photo.
1) Face to the webcam of the PC and make sure your face is in the middle of the
collecting window.
2) Click to capture a face photo.
3) Optional: Click to capture again.
4) Click OK to save the captured photo.
8. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

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18.2.5 Collect Face via Access Control Device

When adding person, you can collect the person's face via access control device added to
the client which supports facial recognition function.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. Click Add Face in the Basic Information panel.

4. Select Remote Collection.
5. Select an access control device which supports face recognition function from the
drop-down list.
6. Collect face.
1) Face to the camera of the selected access control device and make sure your face is
in the middle of the collecting window.
2) Click to capture a photo.
3) Click OK to save the captured photo.
7. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

18.2.6 Collect Fingerprint via Client

Collecting fingerprints locally means you can collect the fingerprint via the fingerprint
recorder connected directly to the PC running the client. The fingerprints recorded can be
used as credentials of the persons to access the authorized doors.
Before You Start
Connect the fingerprint recorder to the PC running the client.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Credential → Fingerprint panel, click .

4. In the pop-up window, select the collection mode as Local.
5. Select the model of the connected fingerprint recorder.
6. Collect the fingerprint.

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1) Click Start.
2) Place and lift your fingerprint on the fingerprint recorder to collect the fingerprint.
3) Click Add to save the recorded fingerprint.
7. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

18.2.7 Collect Fingerprint via Access Control Device

When adding person, you can collect fingerprint information via the access control device's
fingerprint module. The fingerprints recorded can be used as credentials of the persons to
access the authorized doors.
Before You Start
Make sure fingerprint collection is supported by the access control device.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Credential → Fingerprint panel, click .

4. In the pop-up window, select the collection mode as Remote.
5. Select an access control device which supports fingerprint recognition function from the
drop-down list.
6. Collect the fingerprint.
1) Click Start.
2) Place and lift your fingerprint on the fingerprint scanner of the selected access control
device to collect the fingerprint.
3) Click Add to save the recorded fingerprint.
7. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

18.2.8 Configure Access Control Information

When adding a person, you can set her/his access control properties, such as setting the
person as visitor or as blacklist person, or as super user who has super authorization.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

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Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Access Control panel, set the person's access control properties.
PIN Code
The PIN code must be used after card or fingerprint when accessing. It cannot be
used independently. It should contain 4 to 8 digits.
Super User
If the person is set as a super user, he/she will have authorization to access all the
doors/floors and will be exempted from remaining closed restrictions, all anti-passback
rules, and first person authorization.
Extended Door Open Time
When the person accessing door, grant this person more time to pass through doors
which have been configured with extended open duration. Use this function for the
persons with reduced mobility.
For details about setting the door's open duration, refer to Configure Parameters for
Door/Elevator.
Add to Blacklist
Add the person to the blacklist and when the person tries to access doors/floors, an
event will be triggered and send to the client to notify the security personnel.
Mark as Visitor
If the person is a visitor, set the maximum times of authentications, including access
by card and fingerprint to limit the visitor's access times.

Note
The maximum times of authentications should be between 1 and 100.

Device Operator
For person with device operator role, he/she is authorized to operate on the access
control devices.

Note
The Super User, Extended Door Open Time, Add to Blacklist, and Mark as Visitor
functions cannot be enabled concurrently. For example, if one person is set as super
user, you cannot enable extended door open time for her/him, add her/him to the
blacklist, or set her/him as visitor.

4. Confirm to add the person.

– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

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18.2.9 Customize Person Information

You can customize the person properties which are not pre-defined in the client according
to actual needs, e.g., place of birth. After customizing, when add a person, you can enter
the custom information to make the person information complete.
Steps
1. Enter Person module.
2. Set the fields of custom information.
1) Click Custom Property.
2) Click Add to add a new property.
3) Enter the property name.
4) Click OK.
3. Set the custom information when adding a person.
1) Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

2) In the Custom Information panel, enter the person information.

3) Click Add to add the person and close the Add Person window, or click Add and
New to add the person and continue to add other persons.

18.2.10 Configure Resident Information

If the person is resident, for video intercom purpose, you need to set the room number for
her/him and bind an indoor station. After bound, you can call this person by calling the
indoor station and perform video intercom with her/him.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Resident Information panel, select the indoor station to bink it to the person.

Note
If you select Analog Indoor Station, the Door Station field will display and you are
required to select the door station to communicate with the analog indoor station.

4. Enter the floor No. and room No. of the person.

5. Confirm to add the person.

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– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

18.2.11 Configure Additional Information

When adding person, you can configure the additional information for the person, such as
person's identity type, identity No., country, etc., according to actual needs.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Additional Information panel, enter the additional information of the person,
including person's ID type, ID No., job title, etc., according to actual needs.
4. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

18.3 Import and Export Person Identify Information

You can import the information and pictures of multiple persons to the client software in a
batch. Meanwhile, you can also export the person information and pictures and save them
in your PC.

18.3.1 Import Person Information

You can enter the information of multiple persons in a predefined template (a CSV file) to
import the information to the client in a batch.
Steps
1. Enter the Person module.
2. Select an added organization in the list, or click Add in the upper-left corner to add an
organization and then select it.
3. Click Import to open the Import panel.
4. Select Person Information as the importing mode.
5. Click Download Template for Importing Person to download the template.
6. Enter the person information in the downloaded template.

Note
● If the person has multiple cards, separate the card No. with semicolon.
● Items with asterisk are required.

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● By default, the Hire Date is the current date.

7. Click to select the CSV file with person information.

8. Click Import to start importing.

Note
● If a person No. already exists in the client's database, delete the existing information
before importing.
● You can import information of no more than 10,000 persons.

18.3.2 Import Person Pictures

After importing face pictures for the added persons to the client, the persons in the pictures
can be identified by an added face recognition terminal. You can either import person
pictures one by one, or import multiple pictures at a time according to your need.
Before You Start
Be sure to have imported person information to the client beforehand.
Steps
1. Enter the Person module.
2. Select an added organization in the list, or click Add in the upper-left corner to add an
organization and then select it.
3. Click Import to open the Import panel and check Face.
4. Optional: Enable Verify by Device to check whether face recognition device managed
in the client can recognize the face in the photo.
5. Click to select a face picture file.

Note
● The (folder of) face pictures should be in ZIP format.
● Each picture file should be in JPG format and should be no larger than 200 KB.
● Each picture file should be named as "Person ID_Name". The Person ID should be
the same with that of the imported person information.

6. Click Import to start importing.

The importing progress and result will be displayed.

18.3.3 Export Person Information

You can export the added persons' information to local PC as a CSV file.
Before You Start
Make sure you have added persons to an organization.

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Steps
1. Enter the Person module.
2. Optional: Select an organization in the list.

Note
All persons' information will be exported if you do not select any organization.

3. Click Export to open the Export panel and check Person Information as the content to
export.
4. Check desired items to export.
5. Click Export to save the exported CSV file in your PC.

18.3.4 Export Person Pictures

You can export face picture file of the added persons and save in your PC.
Before You Start
Make sure you have added persons and their face pictures to an organization.
Steps
1. Enter the Person module.
2. Optional: Select an organization in the list.

Note
All persons' face pictures will be exported if you do not select any organization.

3. Click Export to open the Export panel and check Face as the content to export.
4. Click Export to start exporting.

Note
● The exported file is in ZIP format.
● The exported face picture is named as "Person ID_Name_0" ("0" is for a full-frontal
face).

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18.4 Get Person Information from Access Control

Device
If the added access control device has been configured with person information (including
person details, fingerprint, and issued card information), you can get the person
information from the device and import them to the client for further operations.
Steps

Note
● If the person name stored in the device is empty, the person name will be filled with
the issued card No. after importing to the client.
● The gender of the persons will be Male by default.
● If the card number or person ID (employee ID) stored on the device already exists in
the client database, the person with this card number or person ID will not be imported
to the client.

1. Enter Person module.

2. Select an organization to import the persons.
3. Click Get from Device.
4. Select the access control device from the drop-down list.
5. Click Get to start importing the person information to the client.
The person information, including person details, person's fingerprint information (if
configured), and the linked cards (if configured), will be imported to the selected
organization.

18.5 Move Persons to Another Organization

You can move the added persons to another organization if you need.
Before You Start
● Make sure you have added at least two organizations.
● Make sure you have imported person information.
Steps
1. Enter Person module.
2. Select an organization in the left panel.
The persons under the organization will be displayed in the right panel.
3. Select the person to move.
4. Click Change Organization.
5. Select the organization to move persons to.
6. Click OK.

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18.6 Issue Cards to Persons in Batch

The client provides a convenient way to issue cards to multiple persons in a batch.
Steps
1. Enter Person module.
2. Click Batch Issue Cards.
All the added persons with no card issued will display.
3. Set the card issuing parameters. For details, refer to Set Card Issuing Parameters.
4. Click Initialize to initialize the card enrollment station or card reader to make it ready for
issuing cards.
5. Click the card number column and enter the card number.
– Place the card on the card enrollment station.
– Swipe the card on the card reader.
– Enter the card number manually and press Enter key on your keyboard.
The card number will be read automatically and the card will be issued to the person in
the list.
6. Repeat the above step to issue the cards to the persons in the list in sequence.

18.7 Report Card Loss

If the person lost his/her card, you can report the card loss so that the card's related
access authorization will be inactive.
Steps
1. Enter Person module.
2. Select the person you want to report card loss for and click Edit to open the Edit Person
window.
3. In the Credential → Card panel, click on the added card to set this card as lost
card.
After reporting card loss, the access authorization of this card will be invalid and inactive.
Other person who gets this card cannot access the doors by swiping this lost card.
4. Optional: If the lost card is found, you can click to cancel the loss.
After cancelling card loss, the access authorization of the person will be valid and active.
5. If the lost card is added in one access group and the access group is applied to the
device already, after reporting card loss or cancelling card loss, a window will pop up to
notify you to apply the changes to the device. After applying to device, these changes
can take effect on the device.

18.8 Set Card Issuing Parameters

The client provides two modes for reading a card's number: via card enrollment station or
via the card reader of the access control device. If a card enrollment station is available,
connect it to the PC running the client by USB interface or COM, and place the card on the
card enrollment to read the card number. If not, you can also swipe the card on the card

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reader of the added access control device to get the card number. As a result, before
issuing a card to one person, you need to set the card issuing parameters including the
issuing mode and related parameters.
When adding a card to one person, click Settings to open the Card Issuing Settings
window.
Local Mode: Issue Card by Card Enrollment Station
Connect a card enrollment station to the PC running the client. You can place the card on
the card enrollment station to get the card number.
Card Enrollment Station
Select the model of the connected card enrollment station

Note
Currently, the supported card enrollment station models include VIS-3021.

Card Type
This field is only available when the model is VIS-3021.
Select the card type as EM card or IC card according to the actual card type.
Serial Port
It is not available when the model is VIS-3021.
Select the COM the card enrollment station connects to.
Buzzing
Enable or disable the buzzing when the card number is read successfully.
Card No. Type
Select the type of the card number according to actual needs.
M1 Card Encryption
This field is only available when the model is VIS-3021.
If the card is M1 card, and if you need to enable the M1 Card Encryption function, you
should enable this function and select the sector of the card to encrypt.
Remote Mode: Issue Card by Card Reader
Select an access control device added in the client and swipe the card on its card reader
to read the card number.

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Chapter 19 Access Control

The Access Control module is applicable to access control devices and video intercom
device. It provides multiple functionalities, including access group configuration, video
intercom, and other advanced functions.

Note
For the user with access control module permissions, the user can enter the Access
Control module and configure the access control settings. For setting the user permission
of Access Control module, refer to Add User.

19.1 Configure Schedule and Template

You can configure the template including holiday and week schedule. After setting the
template, you can adopt the configured template to access groups when setting the
access groups, so that the access group will take effect in the time durations of the
template.

Note
For access group settings, refer to Set Access Group to Assign Access Authorization
to Persons.

19.1.1 Add Holiday

You can create holidays and set the days in the holidays, including start date, end date,
and holiday duration in one day.
Steps

Note
You can add up to 64 holidays in the software system.

1. Click Access Control → Schedule → Holiday to enter the Holiday page.

2. Click Add on the left panel.
3. Create a name for the holiday.
4. Optional: Enter the descriptions or some notifications of this holiday in the Remark box.
5. Add a holiday period to the holiday list and configure the holiday duration.

Note
Up to 16 holiday periods can be added to one holiday.

1) Click Add in the Holiday List field.

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2) Drag the cursor to draw the time duration, which means in that duration of time, the
configured access group is activated.

Note
Up to 8 time durations can be set to one holiday period.

3) Optional: Perform the following operations to edit the time durations.

● Move the cursor to the time duration and drag the time duration on the timeline bar
to the desired position when the cursor turns to .
● Click the time duration and directly edit the start/end time in the appeared dialog.
● Move the cursor to the start or the end of time duration and drag to lengthen or
shorten the time duration when the cursor turns to .
4) Optional: Select the time duration(s) that need to be deleted, and then click in the
Operation column to delete the selected time duration(s).
5) Optional: Click in the Operation column to clear all the time duration(s) in the time
bar.
6) Optional: Click in the Operation column to delete this added holiday period from
the holiday list.
6. Click Save.

19.1.2 Add Template

Template includes week schedule and holiday. You can set week schedule and assign the
time duration of access authorization for different person or group. You can also select the
added holiday(s) for the template.
Steps

Note
You can add up to 255 templates in the software system.

1. Click Access Control → Schedule → Template to enter the Template page.

Note
There are two default templates: All-Day Authorized and All-Day Denied, and they
cannot be edited or deleted.
All-Day Authorized
The access authorization is valid in each day of the week and it has no holiday.
All-Day Denied
The access authorization is invalid in each day of the week and it has no holiday.

2. Click Add on the left panel to create a new template.

3. Create a name for the template.
4. Enter the descriptions or some notification of this template in the Remark box.

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5. Edit the week schedule to apply it to the template.

1) Click Week Schedule tab on the lower panel.
2) Select a day of the week and draw time duration(s) on the timeline bar.

Note
Up to 8 time duration(s) can be set for each day in the week schedule.

3) Optional: Perform the following operations to edit the time durations.

● Move the cursor to the time duration and drag the time duration on the timeline bar
to the desired position when the cursor turns to .
● Click the time duration and directly edit the start/end time in the appeared dialog.
● Move the cursor to the start or the end of time duration and drag to lengthen or
shorten the time duration when the cursor turns to .
4) Repeat the two steps above to draw more time durations on the other days of the
week.
6. Add a holiday to apply it to the template.

Note
Up to 4 holidays can be added to one template.

1) Click Holiday tab.

2) Select a holiday in the left list and it will be added to the selected list on the right
panel.
3) Optional: Click Add to add a new holiday.

Note
For details about adding a holiday, refer to Add Holiday.

4) Optional: Select a selected holiday in the right list and click to remove the selected
one, or click Clear to clear all the selected holiday(s) in the right list.
7. Click Save to save the settings and finish adding the template.

19.2 Set Access Group to Assign Access Authorization

to Persons
After adding the person and configuring the person's credentials, you can create the
access groups to define which person(s) can get access to which door(s) and then apply
the access group to the access control device to take effect.
Steps
● For one person, you can add up to 4 access groups to one access control point of one
device.
● You can add up to 128 access groups in total.
● When the access group settings are changed, you need to apply the access groups to

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the devices again to take effect. The access group changes include changes of
template, access group settings, person's access group settings, and related person
details (including card number, fingerprint, face picture, linkage between card number
and fingerprint, linkage between card number and fingerprint, card password, card
effective period, etc).
1. Click Access Control → Access Group to enter the Access Group interface.
2. Click Add to open the Add window.
3. In the Name text field, create a name for the access group as you want.
4. Select a template for the access group.

Note
You should configure the template before access group settings. Refer to Configure
Schedule and Template for details.

5. In the left list of the Select Person field, select person(s) and the person(s) will be added
to the selected list.
6. In the left list of the Select Door field, select door(s) or door station(s) for the selected
persons to access, and the selected door(s) or door station(s) will be added to the
selected list.
7. Click OK.
8. After adding the access groups, you need to apply them to the access control device to
take effect.
1) Select the access group(s) to apply to the access control device.
To select multiple access groups, you can hold the Ctrl or Shift key and select access
groups.
2) Click Apply All to Devices to start applying all the selected access group(s) to the
access control device or door station.

Caution
● Be careful to click Apply All to Devices, since this operation will clear all the
access groups of the selected devices and then apply the new access group, which
may brings risk to the devices.
● You can click Apply Changes to Devices to only apply the changed part of the
selected access group(s) to the device(s).

3) View the apply status in the Status column or click Applying Status to view all the
applied access group(s).
The selected persons in the applied access groups will have the authorization to
enter/exit the selected doors/door stations with their linked card(s) or fingerprints.
9. Optional: Click to edit the access group if necessary.

19.3 Configure Advanced Functions

You can configure the advanced functions of access control to meet some special

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requirements in different scene, such as multi-factor authentication, anti-passback, etc.

Note
● For the card related functions(the type of access control card/multi-factor authentication),
only the card(s) with access group applied will be listed when adding cards.
● The advanced functions should be supported by the device.
● Hover the cursor on the Advanced Function, and then Click to customize the
advanced function(s) to be displayed.

19.3.1 Configure Device Parameters

After adding the access control device, you can configure the parameters of access control
device (access controller), access control points (door or floor), alarm inputs, alarm
outputs, card readers and lane controller.

Configure Parameters for Access Control Device

After adding the access control device, you can configure its parameters, including
overlaying user information on picture, uploading pictures after capturing, saving captured
pictures, etc.
Steps
1. Click Access Control → Advanced Function → Device Parameter.

Note
If you can find Device Parameter in the Advanced Function list, Hover the cursor on the
Advanced Function, and then Click to select the Device Parameter to be displayed.

2. Select an access device to show its parameters on the right page.

3. Turn the switch to ON to enable the corresponding functions.

Note
● The displayed parameters may vary for different access control devices.
● Some of the following parameters are not listed in the Basic Information page, click
More to edit the parameters.

RS-485 Comm. Redundancy

You should enable this function if you wire the RS-485 card reader to the access
control device redundantly.
Display Detected Face
Display face picture when authenticating.
Display Card Number

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Display the card information when authenticating.

Display Person Information
Display the person information when authenticating.
Overlay Person Info. on Picture
Display the person information on the captured picture.
Voice Prompt
If you enable this function, the voice prompt is enabled in the device. You can hear
the voice prompt when operating in the device.
Upload Pic. After Linked Capture
Upload the pictures captured by linked camera to the system automatically.
Save Pic. After Linked Capture
If you enable this function, you can save the picture captured by linked camera to the
device.
Press Key to Enter Card Number
If you enable this function, you can input the card No. by pressing the key.
Wi-Fi Probe
If you enable this function, the device can probe the surrounding communication
devices' MAC address and upload the MAC address to the system. If the MAC
address match the specified MAC address, the system can trigger some linkage
actions.
3G/4G
If you enable this function, the device can communicate in 3G/4G network.
4. Click OK.
5. Optional: Click Copy to, and then select the access control device(s) to copy the
parameters in the page to the selected device(s).

Configure Parameters for Door/Elevator

After adding the access control device, you can configure its access point (door or floor)
parameters.
Steps
1. Click Access Control → Advanced Function → Device Parameter.
2. Select an access control device on the left panel, and then click to show the doors
or floors of the selected device.
3. Select a door or floor to show its parameters on the right page.
4. Edit the door or floor parameters.

Note
● The displayed parameters may vary for different access control devices.
● Some of the following parameters are not listed in the Basic Information page, click
More to edit the parameters.

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Name
Edit the card reader name as desired.
Door Contact
You can set the door sensor as remaining closed or remaining open. Usually, it is
remaining closed.
Exit Button Type
You can set the exit button as remaining closed or remaining open. Usually, it is
remaining open.
Door Locked Time
After swiping the normal card and relay action, the timer for locking the door starts
working.
Extended Open Duration
The door contact can be enabled with appropriate delay after person with extended
access needs swipes her/his card.
Door Left Open Timeout Alarm
The alarm can be triggered if the door has not been closed in a configured time period.
If it is set as 0, no alarm will be triggered.
Lock Door when Door Closed
The door can be locked once it is closed even if the Door Locked Time is not
reached.
Duress Code
The door can open by inputting the duress code when there is duress. At the same
time, the client can report the duress event.
Super Password
The specific person can open the door by inputting the super password.
Dismiss Code
Create a dismiss code which can be used to stop the buzzer of the card reader (by
entering the dismiss code on the keypad).

Note
● The duress code, super code, and dismiss code should be different.
● The duress code, super password, and the dismiss code should be different from the
authentication password.
● The length of duress code, super password, and the dismiss code is according the
device, usually it should contains 4 to 8 digits.

5. Click OK.

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6. Optional: Click Copy to , and then select the door/floor(s) to copy the parameters in the
page to the selected doors/floor(s).

Note
The door or floor's status duration settings will be copied to the selected door/floor(s) as
well.

Configure Parameters for Card Reader

After adding the access control device, you can configure its card reader parameters.
Steps
1. Click Access Control → Advanced Function → Device Parameter.
2. In the device list on the left, click to expand the door, select a card reader and you
can edit the card reader's parameters on the right.
3. Edit the card reader basic parameters in the Basic Information page.

Note
● The displayed parameters may vary for different access control devices. There are
part of parameters listed as follows. Refer to the user manual of the device for more
details.
● Some of the following parameters are not listed in the Basic Information page, click
More to edit the parameters.

Name
Edit the card reader name as desired.
OK LED Polarity/Error LED Polarity/Buzzer Polarity
Set OK LED Polarity/Error LED Polarity/Buzzer LED Polarity of main board according
to the card reader parameters. Generally, adopts the default settings.
Minimum Card Swiping Interval
If the interval between card swiping of the same card is less than the set value, the
card swiping is invalid. You can set it as 0 to 255.
Max. Interval When Entering PWD
When you inputting the password on the card reader, if the interval between pressing
two digits is larger than the set value, the digits you pressed before will be cleared
automatically.
Alarm of Max. Failed Attempts
Enable to report alarm when the card reading attempts reach the set value.
Max. Times of Card Failure
Set the max. failure attempts of reading card.

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Tampering Detection
Enable the anti-tamper detection for the card reader.
Communicate with Controller Every
When the access control device cannot connect with the card reader for longer than
the set time, the card reader will turn offline automatically.
Buzzing Time
Set the card reader buzzing time. The available time ranges from 0 to 5,999s. 0
represents continuous buzzing.
Card Reader Type/Card Reader Description
Get card reader type and description. They are read-only.
Fingerprint Recognition Level
Select the fingerprint recognition level in the drop-down list.
Default Card Reader Authentication Mode
View the default card reader authentication mode.
Fingerprint Capacity
View the maximum number of available fingerprints.
Existing Fingerprint Number
View the number of existed fingerprints in the device.
Score
The device will score the captured picture according to the yaw angle, pitch angle,
and pupillary distance. If the score is less than the configured value, face recognition
will be failed.
Face Recognition Timeout Value
If the recognition time is more than the configured time, the device will remind you.
Face Recognition Interval
The time interval between two continuous face recognitions when authenticating. By
default, it is 2s.
Face 1:1 Matching Threshold
Set the matching threshold when authenticating via 1:1 matching mode. The larger
the value, the smaller the false accept rate and the larger the false rejection rate when
authentication.
1:N Security Level
Set the matching security level when authenticating via 1:N matching mode. The
larger the value, the smaller the false accept rate and the larger the false rejection
rate when authentication.
Live Face Detection
Enable or disable the live face detection function. If enabling the function, the device
can recognize whether the person is a live one or not.

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Live Face Detection Security Level

After enabling Live Face Detection function, you can set the matching security level
when performing live face authentication.
Max. Failed Attempts for Face Auth.
Set the maximum live face detection failed attempts. The system will lock the user's
face for 5 minutes if the live face detection is failed for more than the configured
attempts. The same user cannot authenticate via the fake face within 5 minutes.
Within the 5 minutes, the user can authenticate via the real face twice continuously to
unlock.
Lock Authentication Failed Face
After enabling the Live Face Detection function, the system will lock the user's face for
5 minutes if the live face detection is failed for more than the configured attempts. The
same user cannot authenticate via the fake face within 5 minutes. Within the 5
minutes, the user can authenticate via the real face twice continuously to unlock.
Application Mode
You can select indoor or others application modes according to actual environment.
4. Click OK.
5. Optional: Click Copy to, and then select the card reader(s) to copy the parameters in
the page to the selected card reader(s).

Configure Parameters for Alarm Input

After adding the access control device, you can configure the parameters for its alarm
inputs.
Steps

Note
If the alarm input is armed, you cannot edit its parameters. Disarm it first.

1. Click Access Control → Advanced Function → Device Parameter.

2. In the device list on the left, click to expand the door, select an alarm input and you
can edit the alarm input's parameters on the right.
3. Set the alarm input parameters.
Name
Edit the alarm input name as desired.
Detector Type
The detector type of the alarm input.
Zone Type
Set the zone type for the alarm input.
Sensitivity
Only when the duration of signal detected by the detector reaches the setting time, the

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alarm input is triggered. For example, you have set the sensitivity as 10ms, only when
the duration of signal detected by the detector reach 10ms, this alarm input is
triggered.
Trigger Alarm Output
Select the alarm output(s) to be triggered.
4. Click OK.
5. Optional: Click the switch on the upper-right corner to arm or disarm the alarm input.

Configure Parameters for Alarm Output

After adding the access control device, if the device links to alarm outputs, you can
configure the parameters.
Steps
1. Click Access Control → Advanced Function → Device Parameter to enter access
control parameter configuration page.
2. In the device list on the left, click to expand the door, select an alarm input and you
can edit the alarm input's parameters on the right.
3. Set the alarm output parameters.
Name
Edit the card reader name as desired.
Alarm Output Active Time
How long the alarm output will last after triggered.
4. Click OK.
5. Optional: Set the switch on the upper right corner to ON to trigger the alarm output.

Configure Parameters for Lane Controller

After adding the lane controller to the client, you can configure its parameters for passing
through the lane.
Steps
1. Click Access Control → Advanced Function → Device Parameter to enter
Parameter Settings page.
2. In the device list on the left, select a lane controller and you can edit the lane controller's
parameters on the right.
3. Edit the parameters.
Passing Mode
Select the controller which will control the barrier status of the device.
● If you select According to Lane Controller's DIP Settings, the device will follow
the lane controller's DIP settings to control the barrier. The settings on the software
will be invalid.
● If you select According to Main Controller's Settings, the device will follow the
settings of the software to control the barrier. The DIP settings of the lane controller
will be invalid.

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Free Passing Authentication

If you enable this function, when both entrance and exit's barrier mode is Remain
Open, the pedestrians should authenticate each time passing through the lane. Or an
alarm will be triggered.
Opening/Closing Door Speed
Set the barrier's opening and closing speed. You can select from 1 to 10. The greater
the value, the faster the speed.

Note
The recommended value is 6.

Audible Prompt Duration

Set how long the audio will last, which is played when an alarm is triggered .

Note
0 refers to the alarm audio will be played until the alarm is ended.

Temperature Unit
Select the temperature unit that displayed in the device status.
4. Click OK.

19.3.2 Configure Remaining Open/Closed

You can set the status of the door as open or closed and set the elevator controller as free
and controlled. For example, you can set the door remaining closed in the holiday, and set
the door remaining open in the specified period of the work day.
Before You Start
Add the access control devices to the system.
Steps
1. Click Access Control → Advanced Function → Remain Open/Closed to enter the
Remain Open/Closed page.
2. Select the door or elevator controller that need to be configured on the left panel.
3. To set the door or elevator controller status during the work day, click the Week
Schedule and perform the following operations.
1) For door, click Remain Open or Remain Closed.
2) For elevator controller, click Free or Controlled.
3) Drag the cursor to draw the time duration, which means in that duration of time, the
configured access group is activated.

Note
Up to 8 time durations can be set to each day in the week schedule.

4) Optional: Perform the following operations to edit the time durations.

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● Move the cursor to the time duration and drag the time duration on the timeline bar
to the desired position when the cursor turns to .
● Click the time duration and directly edit the start/end time in the appeared dialog.
● Move the cursor to the start or the end of time duration and drag to lengthen or
shorten the time duration when the cursor turns to .
5) Click Save.
Related Operations

Copy to Whole Select one duration on the time bar, click Copy to Whole Week
Week to copy all the duration settings on this time bar to other week
days.

Delete Selected Select one duration on the time bar, click Delete Selected to
delete this duration.

Clear Click Clear to clear all the duration settings in the week
schedule.

4. To set the door status during the holiday, click the Holiday and perform the following
operations.
1) Click Remain Open or Remain Closed.
2) Click Add.
3) Enter the start date and end date.
4) Drag the cursor to draw the time duration, which means in that duration of time, the
configured access group is activated.

Note
Up to 8 time durations can be set to one holiday period.

5) Perform the following operations to edit the time durations.

● Move the cursor to the time duration and drag the time duration on the timeline bar
to the desired position when the cursor turns to .
● Click the time duration and directly edit the start/end time in the appeared dialog.
● Move the cursor to the start or the end of time duration and drag to lengthen or
shorten the time duration when the cursor turns to .
6) Optional: Select the time duration(s) that need to be deleted, and then click in the
Operation column to delete the selected time duration(s).
7) Optional: Click in the Operation column to clear all the time duration(s) in the time
bar.
8) Optional: Click in the Operation column to delete this added holiday period from
the holiday list.
9) Click Save.
5. Optional: Click Copy to to copy the door status settings of this door to other door(s).

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19.3.3 Configure Multi-Factor Authentication

You can manage the persons by group and set the authentication for multiple persons of
one access control point (door).
Before You Start
Set access group and apply the access group to the access control device. For details,
refer to Set Access Group to Assign Access Authorization to Persons.
Perform this task when you want to set authentications for multiple cards of one access
control point (door).
Steps
1. Click Access Control → Advanced Function → Multi-Factor Auth.
2. Select an access control device in device list on the left panel.
3. Add a person/card group for the access control device.
1) Click Add on the right panel.
2) Create a name for the group as desired.
3) Specify the start time and end time of the effective period for the person/card group.
4) Select members(s) and card(s) in the Available list, and the selected member(s) and
card(s) will be added to the Selected list.

Note
Make sure you have issue card to the person.
Make sure you have set access group and apply the access group to the access
control device successfully.

5) Click Save.
6) Optional: Select the person/card group(s), and then click Delete to delete it (them).
7) Optional: Select the person/card group(s), and then click Apply to re-apply access
group that failed to be applied previously to the access control device.
4. Select an access control point (door) of selected device on the left panel.
5. Enter the maximum interval when entering password.
6. Add an authentication group for the selected access control point.
1) Click Add on the Authentication Groups panel.
2) Select a configured template as the authentication template from the drop-down list.

Note
For setting the template, refer to Configure Schedule and Template.

3) Select the authentication type as Local Authentication, Local Authentication and

Remotely Open Door, or Local Authentication and Super Password from the
drop-down list.
Local Authentication
Authentication by the access control device.
Local Authentication and Remotely Open Door

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Authentication by the access control device and by the client. When the person
swipes the card on the device, a window will pop up. You can unlock the door via
the client.

Note
You can check Offline Authentication to enable the super password
authentication when the access control device is disconnected with the client.

Local Authentication and Super Password

Authentication by the access control device and by the super password.
4) Select the added person/card group in the left list below and it will be added to the
Selected list on the right as the authentication group.
5) Click the added authentication group in the right list to set authentication times in the
Auth Times column.

Note
● The authentication times should be larger than 0 and smaller than the added
personnel quantity in the personnel group.
● The maximum value of authentication times is 16.

6) Click Save.

Note
● For each access control point (door), up to four authentication groups can be added.
● For the authentication group of which authentication type is Local Authentication, up
to 8 person/card groups can be added to the authentication group.
● For the authentication group of which authentication type is Local Authentication
and Super Password or Local Authentication and Remotely Open Door, up to 7
person/card groups can be added to the authentication group.

7. Click Save.

19.3.4 Configure Custom Wiegand Rule

Based on the knowledge of uploading rule for the third party Wiegand, you can set multiple
customized Wiegand rules to communicate between the device and the third party card
readers.
Before You Start
Wire the third party card readers to the device.
Steps

Note
● By default, the device disables the custom wiegand function. If the device enables the
custom Wiegand function, all wiegand interfaces in the device will use the customized

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wiegand protocol.
● Up to 5 custom Wiegands can be set.
● For details about the custom Wiegand, see Custom Wiegand Rule Descriptions.

1. Click Access Control → Advanced Function → Custom Wiegand to enter the

Custom Wiegand page.
2. Select a custom Wiegand on the left.
3. Create a Wiegand name.

Note
Up to 32 characters are allowed in the custom Wiegand name.

4. Click Select Device to select the access control device for setting the custom wiegand.
5. Set the parity mode according to the property of the third party card reader.

Note
● Up to 80 bits are allowed in the total length.
● The odd parity start bit, the odd parity length, the even parity start bit and the even
parity length range from 1 to 80 bit.
● The start bit of the card ID, the manufacturer code, the site code, and the OEM should
range from 1 to 80 bit.

6. Set output transformation rule.

1) Click Set Rule to open the Set Output Transformation Rules window.
2) Select rules on the left list.
The selected rules will be added to the right list.
3) Optional: Drag the rules to change the rule order.
4) Click OK.
5) In the Custom Wiegand tab, set the rule's start bit, length, and the decimal digit.
7. Click Save.

19.3.5 Configure Card Reader Authentication Mode and

Schedule
You can set the passing rules for the card reader of the access control device according to
your actual needs.
Steps
1. Click Access Control → Advanced Function → Authentication to enter the
authentication mode configuration page.
2. Select a card reader on the left to configure.
3. Set card reader authentication mode.
1) Click Configuration.

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Note
PIN refers to the PIN code set to open the door. Refer to Configure Access Control
Information.

2) Check the modes in the Available Mode list and they will be added to the selected
modes list.
3) Click OK.
After selecting the modes, the selected modes will display as icons with different
color.
4. Click the icon to select a card reader authentication mode, and drag the cursor to draw
a color bar on the schedule, which means in that period of time, the card reader
authentication is valid.
5. Repeat the above step to set other time periods.
6. Optional: Select a configured day and click Copy to Week to copy the same settings to
the whole week.
7. Optional: Click Copy to to copy the settings to other card readers.
8. Click Save.

19.3.6 Configure Person Authentication Mode

You can set the passing rules for person to the specified the access control device
according to your actual needs.
Before You Start
Make sure the access control device support the function of person authentication.
Steps
1. Click Access Control → Advanced Function → Authentication.
2. Select an access control device (support the function of person authentication) on the
left panel to enter the person Authentication Mode page.
3. Click Add to enter the Add window.
4. Select the person(s) need to be configured on the left panel.
The selected person(s) will be added to the right panel.
5. Select the authentication mode on the drop-down list of Authentication Mode.
6. Click OK.
7. Optional: Select person(s) on the Person Authentication mode page, and then click
Apply to apply the person authentication mode to the device.

Note
Person authentication has higher priority than other authentication mode. When the
access control device has been configured person authentication mode, the person
should authenticate on this device via person authentication mode.

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19.3.7 Configure Relay for Elevator Controller

For elevator controller, you can manage the relationship between the floor and the relay
and configure the floor's relay type. Different relay type can implement different functions.
By configuring the relationship between the floor and the relay, you can assign different
functions to the elevator and control the elevator.

Configure Relationship between Relay and Floor

You can assign different relay types to the target floors, and each floor can be assigned
with 3 relay types. By this way, you can call the elevator, and assign the operations for
different floors.
Before You Start
Add the elevator controller to the client.
Steps
1. Click Access Control → Advanced Function → Elevator Configuration to enter the
Relay Settings page.
2. Select an elevator controller on the left.
3. Select an unconfigured relay in the Unconfigured Relay panel on the right.
There are three types of relay available.
Button
Control the validity for buttons of each floor.

Note
represents button relay.

Call Elevator
Control to call the elevator to go to the specified floor by indoor station or outdoor
station.

Note
represents the call elevator relay.

Auto
Control to press the button when the user swipes card inside the elevator. The button
of the floor will be pressed automatically according to the user's permission.

Note
represents the auto button relay.

Example
Take the following picture as an example. In the number 1-2, 1 represents the
distributed elevator controller number, 2 represents the relay, and the icon

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represents the relay type. You can change the relay type. For details, refer to Configure
Relay Type.
4. Configure the relationship between the relays and the floors.
– Drag the unconfigured relay from the Unconfigured Relay panel to the target floor in
the Floor List panel.
– Drag the relay from the Floor List panel to the Unconfigured Relay panel.
– Drag the relay from one floor to another floor in the Floor List panel. If the target floor
has already configured with a relay of the same type as the dragged one, it will
replace the existed one of the same type.

Note
● An elevator controller can link to up to 24 distributed elevator controllers. A distributed
elevator controller can link up to 16 relays.
● By default, the relay total amount is the added floor number *3 (three types of relay).
● Up to 3 types of relay can be dragged to one floor.
● If you change the floor number in the door group management, all relays in the Relay
Settings interface will restore to the default settings.

5. Click Save to apply the settings to the selected elevator controller.

Configure Relay Type

To implement different functions, you can configure different relay type, including: button
relay, call elevator relay and auto button relay. Different relay type can implement different
functions. The button relay is to control the validity for buttons of each floor.. The call
elevator relay is to call the elevator to the specified floor by indoor station or outdoor
station. The auto button relay is to control to press the button when the user swipes card
inside the elevator, the button of the floor will be pressed automatically according to the
user's permission.
Steps
1. Click Access Control → Advanced Function → Elevator Configuration to enter the
Relay Settings page.
2. Select an elevator controller on the left of the page.
3. Click Relay Type Settings to open the Relay Type Settings window.

Note
● All relays in the Relay Type Settings window are unconfigured relays.
● Three types of relay are available: represents the button relay, represents
the call elevator relay, and represents the auto button relay.

4. Drag the relay from one relay type panel to the target one.
5. Click OK.

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19.3.8 Configure First Person In

You can set multiple first persons for one access control point. After the first person is
authorized, it allows multiple persons access the door or other authentication actions.
Before You Start
Set the access group and apply the access group to the access control device. For details,
refer to Set Access Group to Assign Access Authorization to Persons.
Perform this task when you want to configure opening door with first person.
Steps
1. Click Access Control → Advanced Function → First Person In to enter the First
Person In page.
2. Select an access control device in the list on the left panel.
3. Select the current mode as Enable Remaining Open after First Person, Disable
Remaining Open after First Person, or Authorization by First Person from the
drop-down list for each access control point of the selected device.
Enable Remaining Open after First Person
The door remains open for the configured time duration after the first person is
authorized until the remain open duration ends. If you select this mode, you should set
the remain open duration.

Note
The remain open duration should be between 0 and 1440 minutes. By default, the
remain open duration is 10 minutes.

Disable Remaining Open after First Person

Disable the function of first person in, namely normal authentication.
Authorization by First Person
All authentications (except for the authentications of super card, super password,
duress card, and duress code) are allowed only after the first person authorization.

Note
You can authenticate by the first person again to disable the first person mode.

4. Click Add on the First Person List panel.

5. Select person(s) in the left list and the person(s) will be add to the selected persons as
the first person(s) of the doors.
The added first person(s) will list in the First Person List
6. Optional: Select a first person from the list and click Delete to remove the person from
the first person list.
7. Click Save.

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19.3.9 Configure Anti-Passback

You can set to only pass the access control point according to the specified path and only
one person could pass the access control point after swiping the card.
Before You Start
Enable the anti-passing back function of the access control device.
Perform this task when you want to configure the anti-passing back for the access control
device.
Steps

Note
Either the anti-passing back or multi-door interlocking function can be configured for an
access control device at the same time. For the configuration of multi-door interlocking,
refer to Configure Multi-door Interlocking.

1. Click Access Control → Advanced Function → Anti-Passback to enter the

Anti-Passpack Settings page.
2. Select an access control device on the left panel.
3. Select a card reader as the beginning of the path in the First Card Reader field.
4. Click of the selected first card reader in the Card Reader Afterward column to
open the select card reader dialog.
5. Select the afterward card readers for the first card reader.

Note
Up to four afterward card readers can be added as afterward card readers for one card
reader.

6. Click OK in the dialog to save the selections.

7. Click Save in the Anti-Passback Settings page to save the settings and take effect.
Example
Set Card Swiping PathIf you select Reader In_01 as the beginning, and select Reader
In_02, Reader Out_04 as the linked card readers. Then you can only get through the
access control point by swiping the card in the order as Reader In_01, Reader In_02 and
Reader Out_04.

19.3.10 Configure Multi-door Interlocking

You can set the multi-door interlocking between multiple doors of the same access control
device. To open one of the doors, other doors must keep closed. That means in the
interlocking combined door group, up to one door can be opened at the same time.
Perform this task when you want to realize interlocking between multiple doors.

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Steps

Note
● Multi-door Interlocking function is only supported by the access control device which
has more than one access control points (doors).
● Either the anti-passing back or multi-door interlocking function can be configured for
an access control device at the same time. For the configuration of anti-passing back
function, refer to Configure Anti-Passback.

1. Click Access Control → Advanced Function → Multi-door Interlocking.

2. Select an access control device on the left panel.
3. Click Add on the Multi-door Interlocking List panel to open Add Access Control Point to
open the Add window.
4. Select at least two access control points (doors) from the list.

Note
Up to four doors can be added in one multi-door interlocking combination.

5. Click OK to add the selected access control point(s) for interlocking.

The configured multi-door interlocking combination will list on the Multi-door Interlocking
List panel.
6. Optional: Select an added multi-door interlocking combination from the list and click
Delete to delete the combination.
7. Click Apply to apply the settings to the access control device.

19.4 Configure Other Parameters

After adding the access control device, you can set its parameters such as network
parameters, capture parameters, RS-485 parameters, Wiegand parameters, etc.

19.4.1 Set Multiple NIC Parameters

If the device supports multiple network interfaces, you can set the network parameters of
these NICs via the client, such as IP address, MAC address, port number, etc.
Steps

Note
This function should be supported by the device.

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and click NIC to enter Multiple NIC
Settings page.

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4. Select an NIC you want to configure from the drop-down list.

5. Set its network parameters such as IP address, default gateway, subnet mask, etc.
MAC Address
A media access control address (MAC address) is a unique identifier assigned to the
network interface for communications on the physical network segment.
MTU
The maximum transmission unit (MTU) of the network interface.
6. Click Save.

19.4.2 Set Network Parameters

After adding the access control device, you can set the device log uploading mode, and
create EHome account via wired or wireless network.

Set Log Uploading Mode

You can set the mode for the device to upload logs via EHome protocol.
Steps

Note
Make sure the device is not added by EHome.

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and enter Network → Uploading
Mode.
4. Select the center group from the drop-down list.
5. Check Enable to enable to set the uploading mode.
6. Select the uploading mode from the drop-down list.
– Enable N1 or G1 for the main channel and the backup channel.
Select Close to disable the main channel or the backup channel

Note
The main channel and the backup channel cannot enable N1 or G1 at the same time.

7. Click Save.

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Create EHome Account in Wired Communication Mode

You can set the account for EHome protocol in wired communication mode. Then you can
add devices via EHome protocol.
Steps

Note
● This function should be supported by the device.
● Make sure the device is not added by EHome.

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and enter Network → Network
Center.
4. Select the center group from the drop-down list.
5. Select the Address Type as IP Address or Domain Name.
6. Enter IP address or domain name according to the address type.
7. Enter the port number for the protocol.

Note
The port number of the wireless network and wired network should be consistent with
the port number of EHome.

8. Select the Protocol Type as EHome.

9. Set an account name for the network center.
10. Click Save.

Create EHome Account in Wireless Communication Mode

You can set the account for EHome protocol in wireless communication mode. Then you
can add devices via EHome protocol.
Steps

Note
● This function should be supported by the device.
● Make sure the device is not added by EHome.

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and enter Network → Wireless
Communication Center.
4. Select the APN Name as CMNET or UNINET.
5. Enter the SIM Card No.
6. Select the center group from the drop-down list.

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7. Enter the IP address and port number.

Note
● By default, the port number for EHome is 7660.
● The port number of the wireless network and wired network should be consistent with
the port number of EHome.

8. Select the Protocol Type as EHome.

9. Set an account name for the network center.
10. Click Save.

19.4.3 Set Device Capture Parameters

You can configure the capture parameters of the access control device, including manual
capture and event triggered capture.

Note
● The capture function should be supported by the device.
● Before setting the capture parameters, you should set the picture storage first to define
where the event triggered pictures are saved. For details, refer to Set Picture Storage.

Set Triggered Capture Parameters

When an event occurs, the camera of the access control device can be triggered to
capture picture(s) to record what happens when the event occurs. You can view the
captured pictures when checking the event details in Event Center. Before that, you need
to set the parameters for the capture such as number of pictures captured for one time.
Before You Start
Before setting the capture parameters, you should set the picture storage first to define
where the captured pictures are saved. For details, refer to Set Picture Storage.
Steps

Note
This function should be supported by the device

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters →
Capture.
3. Select an access control device in the device list and select Linked Capture.
4. Set the picture size and quality.
5. Set the capture times once triggered which defines how many pictures will be captures
for one time.
6. If the capture times is more than 1, set the interval for each capture.
7. Click Save.

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Set Manual Capture Parameters

In Status Monitoring module, you can capture a picture manually the access control
device's camera by clicking a button. Before that, you need to set the parameters for the
capture such as picture quality.
Before You Start
Before setting the capture parameters, you should set the saving path first to define where
the captured pictures are saved. For details, refer to Set File Saving Path.
Steps

Note
This function should be supported by the device

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters →
Capture.
3. Select an access control device in the device list and select Manual Capture.
4. Select the resolution of the captured pictures from the drop-down list.
5. Select the picture quality as High, Medium, or Low. The higher the picture quality is,
the larger size the picture will be.
6. Click Save.

19.4.4 Set Parameters for Face Recognition Terminal

For face recognition terminal, you can set its parameters including face picture database,
QR code authentication, etc.
Steps

Note
This function should be supported by the device.

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and click Face Recognition Terminal.
4. Set the parameters.

Note
These parameters displayed vary according to different device models.

COM
Select a COM port for configuration. COM1 refers to the RS-485 interface and COM2

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refers to the RS-232 interface.

Face Picture Database
select Deep Learning as the face picture database.
Authenticate by QR Code
If enabled, the device camera can scan the QR code to authenticate. By default, the
function is disabled.
Blacklist Authentication
If enabled, the device will compare the person who want to access with the persons in
the blacklist.
If matched (the person is in the blacklist), the access will be denied and the device will
upload an alarm to the client.
If mismatched (the person is not in the blacklist), the access will be granted.
Save Authenticating Face Picture
If enabled, the captured face picture when authenticating will be saved on the device.
MCU Version
View the device MCU version.
5. Click Save.

19.4.5 Enable M1 Card Encryption

M1 card encryption can improve the security level of authentication.
Steps

Note
The function should be supported by the access control device and the card reader.

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and click M1 Card Encryption to enter
the M1 Card Encryption page.
4. Set the switch to on to enable the M1 card encryption function.
5. Set the sector ID.
The sector ID ranges from 1 to 100.
6. Click Save to save the settings.

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19.4.6 Set RS-485 Parameters

You can set the access control device's RS-485 parameters including the baud rate, data
bit, the stop bit, parity type, flow control type, communication mode, work mode, and
connection mode.
Steps

Note
The RS-485 Settings should be supported by the device.

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and click RS-485 to enter the RS-485
Settings page.
4. Select the serial port number from the drop-down list to set the RS-485 parameters.
5. Set the baud rate, data bit, the stop bit, parity type, communication mode, working mode,
and connection mode in the drop-down list.
6. Click Save.
● The configured parameters will be applied to the device automatically.
● After changing the working mode or connection mode, the device will reboot
automatically.

19.4.7 Set Wiegand Parameters

You can set the access control device's Wiegand channel and the communication mode.
After setting the Wiegand parameters, the device can connect to Wiegand card reader via
Wiegand communication.
Steps

Note
This function should be supported by the device.

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and click Wiegand to enter the
Wiegand Settings page.
4. Set the switch to on to enable the Wiegand function for the device.
5. Select the Wiegand channel No. and the communication mode from the drop-down list.

Note
If you set Communication Direction as Sending, you are required to set the Wiegand
Mode as Wiegand 26 or Wiegand 34.

6. Click Save.

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● The configured parameters will be applied to the device automatically.

● After changing the communication direction, the device will reboot automatically.

19.4.8 Set Attendance Status

You can set the attendance mode on the device via the client. You can also set the
attendance parameters as check in, check out, break out, break in, overtime in, and
overtime out on the device according to your actual needs.

Note
This function should be supported by the device.

Disable Attendance Mode

Disable the attendance mode and the system will not display the attendance status on the
device initial page.
Before You Start
Add at least one person, and set the person's authentication mode. For details, see
Person Management.
Steps
1. Click Access Control → Advanced Function → More Parameters to enter the More
Parameters page.
2. Select a device from the left panel.
3. Click Attendance Status.
4. Set the attendance mode as Disable.
5. Click Save.
Result
The attendance status function is disabled, and you will not view or configure the
attendance status on the device initial page.

Set Manual Attendance

Set the attendance mode as manual, and you can select a status manually when you take
attendance on the device.
Before You Start
Add at least one person, and set the person's authentication mode. For details, see
Person Management.
Steps
1. Click Access Control → Advanced Function → More Parameters to enter the More
Parameters page.
2. Select a device from the left panel.
3. Click Attendance Status.

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4. Set the attendance mode as Manual.

5. Make sure Attendance Status Required is enabled.

Note
By default, Attendance Status Required is enabled.

6. Set shortcut key from the drop-down list for the attendance status.
7. Click Save.
Result
Press a key on the device keypad to select an attendance status and authenticate. The
authentication will be marked as the configured attendance status according to the defined
shortcut key.
Or when you authenticate on the device initial page, you will enter the Select Status page.
Select a status to take attendance.

Note
If you do not select a status for about 20 s, the authentication will be failed and it will not
be marked as a valid attendance.

Set Auto Attendance

Set the attendance mode as auto, and you can set the attendance status and its available
time duration. The system will auto change the attendance status according to the
configured parameters.
Before You Start
Add at least one person, and set the person's authentication mode. For details, see
Person Management.
Steps
1. Click Access Control → Advanced Function → More Parameters to enter the More
Parameters page.
2. Select a device from the left panel.
3. Click Attendance Status.
4. Set the attendance mode as Auto.
5. Make sure Attendance Status Required is enabled.

Note
By default, Attendance Status Required is enabled.

6. Set available time for the target attendance status.

1) Move the cursor on the target time and the enable checkbox will display.
2) Check the checkbox and set the available time.
3) Click anywhere on the page to confirm the settings. The configured time will be
displayed in white.

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7. Set shortcut key from the drop-down list for the attendance status.
8. Click Save.
The attendance status will be valid within the configured time duration.
Result
Enter the device initial page, the current attendance mode will be displayed on the page.
When you authenticate on the initial page, the authentication will be marked as the
configured attendance status according to the configured time.
Example
If set the Up key as check in and the Down key as check out, and set the check in's
schedule as Monday 08:00, and check out's schedule as Monday 17:00, the valid person's
authentication before 17:00 on Monday will be marked as check in. And the valid person's
authentication after 17:00 on Monday will be marked as check out.

Set Manual and Auto Attendance

Set the attendance mode as manual and auto and the device system will auto change the
attendance status according to the configured parameters. At the same time you can
manually change the attendance status before the authentication.
Before You Start
Add at least one person, and set the person's authentication mode. For details, see
Person Management.
Steps
1. Click Access Control → Advanced Function → More Parameters to enter the More
Parameters page.
2. Select a device from the left panel.
3. Click Attendance Status.
4. Set the attendance mode as Manual and Auto.
5. Make sure Attendance Status Required is enabled.

Note
By default, Attendance Status Required is enabled.

6. Set status lasts time.

7. Set available time for the target attendance status.
1) Move the cursor on the target time and the enable checkbox will display.
2) Check the checkbox and set the available time.
3) Click anywhere on the page to confirm the settings. The configured time will be
displayed in white.
8. Set shortcut key from the drop-down list for the attendance status.
9. Click Save.
The attendance status will be valid within the configured time duration.
Result
Enter the device initial page, the current attendance mode will be displayed on the page. If

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you do not select a status, the authentication will be marked as the configured attendance
status according to the configured time. If you press the key on the keypad, and select a
status to take attendance, the authentication will be marked as the selected attendance
status.
Example
If set the Up key as check in and the Down key as check out, and set the check in's time
as Monday 08:00, and check out's time as Monday 17:00, the valid person's authentication
before 17:00 on Monday will be marked as check in. And the valid person's authentication
after 17:00 on Monday will be marked as check out.

19.5 Configure Linkage Actions for Access Control

The events triggered by the access control devices, doors, card readers, and alarm inputs,
as well as the card swiping of persons, mobile terminal's MAC address detected, and
employee No. detected, can trigger a series of linkage actions to notify the security
personnel and record the events.
Two types of linkage actions are supported: client actions and device actions.
● Client Actions: When the event is detected, it will trigger the actions on the client, such
as the client playing alarm sound and sending an email to notify the security personnel.
● Device Actions: When the event is detected, it will trigger the actions of this device,
such as buzzing, door open/closed, audio play, etc., to notify the security personnel and
allow/forbid access.

19.5.1 Configure Client Actions for Access Event

Even if you are far away from an access control point, you can still know what happens
and how urgent the event is by configuring linked actions of access event on the client.
You will be notified on the client once an event is triggered, so that you can response to
the event instantly. You can also configure client actions of access control points in a
batch at a time.
Steps

Note
The linkage actions here refer to the linkage of the client software's own actions such as
audible warning, email linkage, etc.

1. Click Event Management → Access Control Event.

The added access control devices will display in the device list.
2. Select a resource (including device, alarm input, door/elevator, and card reader) from
the device list.
The event types which the selected resource supports will display.
3. Select the event(s) and click Edit Priority to define the priority for the event(s), which
can be used to filter events in the Event Center.
4. Set the linkage actions of the event.

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1) Select the event(s) and click Edit Linkage to set the client actions when the events
triggered.
Audible Warning
The client software gives an audible warning when alarm is triggered. You can
select the alarm sound for audible warning.

Note
For setting the alarm sound, please refer to Set Alarm Sound.

Send Email
Send an email notification of the alarm information to one or more receivers.
For details about setting email parameters, refer to Set Email Parameters.
Pop-up Window
Pop-up window to display the event related information (including event details, live
video of the source camera, captured pictures of the linked camera, process record,
and process field) on the software client when the event is triggered.
Display on Map
When the event source is added as a hot spot on the map, the hot spot will be
displayed with red number (indicates the number of events, and the maximum
number is 10) aside when the event is triggered, which helps to security guard to
view the location of the event.
You can also click the hot spot to view the event details and the live video of the
linked camera.
Linked Camera
Link the selected camera to capture picture when the access event is triggered.
Select the camera in the drop-down list.
2) Click OK.
5. Enable the event so that when the event is detected, en event will be sent to the client
and the linkage actions will be triggered.
6. Optional: Click Copy to... to copy the event settings to other access control device,
alarm input, door/elevator, or card reader.

19.5.2 Configure Device Actions for Access Event

You can set the access control device's linkage actions for the access control device's
triggered event. When the event is triggered, it can trigger the alarm output, host buzzer,
and other actions on the same device.
Steps

Note
It should be supported by the device.

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1. Click Access Control → Linkage Configuration.

2. Select the access control device from the list on the left.
3. Click Add button to add a new linkage.
4. Select the event source as Event Linkage.
5. select the event type and detailed event to set the linkage.
6. In the Linkage Target area, set the property target to enable this action.

Buzzer on Controller
The audible warning of access control device will be triggered.
Capture
The real-time capture will be triggered.
Recording
The recording will be triggered.

Note
The device should support recording.

Buzzer on Reader
The audible warning of card reader will be triggered.
Alarm Output
The alarm output will be triggered for notification.
Alarm Input
Arm or disarm the alarm input.

Note
The device should support alarm input function.

Access Point
The door status of open, close, remain open, and remain close will be triggered.

Note
The target door and the source door cannot be the same one.

Audio Play
The audio prompt will be triggered. And the select audio index related audio content
will be played according to the configured play mode.

7. Click Save.
8. Optional: After adding the device linkage, you can do one or more of the following:
Edit Linkage Select the configured linkage settings in the device list and you

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Settings can edit its event source parameters, including event source
and linkage target.

Delete Linkage Select the configured linkage settings in the device list and click
Settings Delete to delete it.

19.5.3 Configure Device Actions for Card Swiping

You can set the access control device's linkage actions for the specified card swiping.
When you swipe the specified card, it can trigger the alarm output, host buzzer, and other
actions on the same device.
Steps

Note
It should be supported by the device.

1. Click Access Control → Linkage Configuration.

2. Select the access control device from the list on the left.
3. Click Add button to add a new linkage.
4. Select the event source as Card Linkage.
5. Enter the card number or select the card from the dropdown list.
6. Select the card reader where the card swipes to trigger the linked actions.
7. In the Linkage Target area, set the property target to enable this action.
Buzzer on Controller
The audible warning of access control device will be triggered.
Buzzer on Reader
The audible warning of card reader will be triggered.
Capture
The real-time capture will be triggered.
Recording
The recording will be triggered.

Note
The device should support recording.

Alarm Output
The alarm output will be triggered for notification.
Alarm Input
Arm or disarm the alarm input.

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Note
The device should support alarm input function.

Access Point
The door status of open, close, remain open, or remain closed will be triggered.
Audio Play
The audio prompt will be triggered. And the select audio index related audio content
will be played according to the configured play mode.
8. Click Save.
When the card (configured in Step 5) swipes on the card reader (configured in Step 6), it
can trigger the linked actions (configured in step 7).
9. Optional: After adding the device linkage, you can do one or more of the following:
Delete Linkage Select the configured linkage settings in the device list and click
Settings Delete to delete it.

Edit Linkage Select the configured linkage settings in the device list and you
Settings can edit its event source parameters, including event source
and linkage target.

19.5.4 Configure Device Linkage for Mobile Terminal's MAC

Address
You can set the access control device's linkage actions for the specified MAC address of
mobile terminal. When access control device detects the specified MAC address, it can
trigger the alarm output, host buzzer, and other actions on the same device.
Steps

Note
It should be supported by the device.

1. Click Access Control → Linkage Configuration.

2. Select the access control device from the list on the left.
3. Click Add button to add a new linkage.
4. Select the event source as Mac Linkage.
5. Enter the MAC address to be triggered.

Note
MAC Address Format: AA:BB:CC:DD:EE:FF.

6. In the Linkage Target area, set the property target to enable this action.

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Buzzer on Controller
The audible warning of access control device will be triggered.
Buzzer on Reader
The audible warning of card reader will be triggered.
Capture
The real-time capture will be triggered.
Recording
The recording will be triggered.

Note
The device should support recording.

Alarm Output
The alarm output will be triggered for notification.
Alarm Input
Arm or disarm the alarm input.

Note
The device should support alarm input function.

Access Point
The door status of open, close, remain open, or remain closed will be triggered.
Audio Play
The audio prompt will be triggered. And the select audio index related audio content
will be played according to the configured play mode.

7. Click Save to save the settings.

8. Optional: After adding the device linkage, you can do one or more of the following:
Edit Linkage Select the configured linkage settings in the device list and you
Settings can edit its event source parameters, including event source
and linkage target.

Delete Linkage Select the configured linkage settings in the device list and click
Settings Delete to delete it.

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19.5.5 Configure Device Actions for Person ID

You can set the access control device's linkage actions for the specified person ID. When
access control device detects the specified person ID, it can trigger the alarm output, host
buzzer, and other actions on the same device.
Steps

Note
It should be supported by the device.

1. Click Access Control → Linkage Configuration.

2. Select the access control device from the list on the left.
3. Click Add button to add a new linkage.
4. Select the event source as Person Linkage.
5. Enter the employee number or select the person from the dropdown list.
6. Select the card reader where the card swipes to trigger the linked actions.
7. In the Linkage Target area, set the property target to enable this action.
Buzzer on Controller
The audible warning of access control device will be triggered.
Buzzer on Reader
The audible warning of card reader will be triggered.
Capture
The real-time capture will be triggered.
Recording
The recording will be triggered.

Note
The device should support recording.

Alarm Output
The alarm output will be triggered for notification.
Alarm Input
Arm or disarm the alarm input.

Note
The device should support zone function.

Access Point
The door status of open, close, remain open, or remain closed will be triggered.
Audio Play
The audio prompt will be triggered. And the select audio index related audio content

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will be played according to the configured play mode.

8. Click Save.
9. Optional: After adding the device linkage, you can do one or more of the following:
Delete Linkage Select the configured linkage settings in the device list and click
Settings Delete to delete it.

Edit Linkage Select the configured linkage settings in the device list and you
Settings can edit its event source parameters, including event source
and linkage target.

19.6 Door/Elevator Control

In Monitoring module, you can view the real-time status of the doors or elevators managed
by the added access control device. You can also control the doors and elevators such as
open/close the door, or remain the door open/closed via the client remotely. The real-time
access event are displayed in this module. You can view the access details and person
details.

Note
For the user with door/elevator control permission, the user can enter the Monitoring
module and control the door/elevator. Or the icons used for control will not show. For
setting the user permission, refer to Add User.

19.6.1 Control Door Status

You can control the status for a single door, including opening door, closing door,
remaining the door open, and remaining the door closed.
Steps
1. Click Monitoring to enter the status monitoring page.
2. Select an access point group on the upper-right corner.

Note
For managing the access point group, refer to Group Management.

The doors in the selected access control group will display.

3. Click a door icon to select a door, or press Ctrl and select multiple doors.
4. Click the following buttons to control the door.
Open Door
When the door is locked, unlock it and it will be open for once. After the open duration,
the door will be closed and locked again automatically.

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Close Door
When the door is unlocked, lock it and it will be closed. The person who has the
access authorization can access the door with credentials.
Remain Open
The door will be unlocked (no matter closed or open). All the persons can access the
door with no credentials required.
Remain Closed
The door will be closed and locked. No person can access the door even if he/she has
the authorized credentials, except the super users.
Capture
Capture a picture manually.

Note
The Capture button is available when the device supports capture function. The
picture is saved in the PC running the client. For setting the saving path, refer to Set
File Saving Path.

Result
The icon of the doors will change in real-time according to the operation if the operation is
succeeded.

19.6.2 Control Elevator Status

You can control the elevator status of the added elevator controller, including opening
elevator's door, controlled, free, calling elevator, etc.
Steps

Note
● You can control the elevator via the current client if it is not armed by other client. The
elevator cannot be controlled by other client software if the elevator status changes.
● Only one client software can control the elevator at one time.
● The client which has controlled the elevator can receive the alarm information and
view the elevator real-time status.

1. Click Monitoring to enter the status monitoring page.

2. Select an access point group on the upper-right corner.

Note
For managing the access point group, refer to Group Management.

The elevators in the selected access point group will display.

3. Click a door icon to select an elevator.

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4. Click the following buttons to control the elevator.

Open Door
When the elevator's door is closed, open it. After the open duration, the door will be
closed again automatically.
Controlled
You should swipe the card before pressing the target floor button. And the elevator
can go to the target floor.
Free
The selected floor's button in the elevator will be valid all the time.
Disabled
The selected floor's button in the elevator will be invalid and you cannot go to the
target floor.
Result
The icon of the doors will change in real-time according to the operation if the operation is
succeeded.

19.6.3 Check Real-Time Access Records

The access records will display in real time, including card swiping records, face
recognitions records, fingerprint comparison records, etc. You can view the person
information and view the picture captured during access.
Steps
1. Click Monitoring and select a group from the drop-down list on the upper-right corner.
The access records triggered at the doors in the selected group will display in real time.
You can view the details of the records, including card No., person name, organization,
event time, etc.
2. Optional: Check the event type and event status so that these events will show in the list
if the events are detected. The events of unchecked type or status will not be displayed
in the list.
3. Optional: Check Show Latest Event and the latest access record will be selected and
displayed at the top of the record list.
4. Optional: Click the event to view the accessed person details, including person pictures
(captured picture and profile), person No., person name, organization, phone, contact
address, etc.

Note
You can double click the captured picture to enlarge it to view the details.

5. Optional: Right click on the column name of the access event table to show or hide the
column according to actual needs.

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Chapter 20 Time and Attendance

The Time and Attendance module provides multiple functionalities to track and monitor
when employees start and stop work, and full control of employees working hours such as
late arrivals, early departures, time taken on breaks and absenteeism.

Note
In this section, we introduce the configurations before you can getting the attendance
reports. The access records recorded after these configurations will be calculated in the
statistics.

20.1 Configure Attendance Parameters

You can configure the attendance parameters, including the general rule, overtime
parameters, attendance check point, holiday, leave type, etc.

20.1.1 Configure General Rule

You can configure the general rule for attendance calculation, such as the week beginning,
month beginning, weekend, absence, etc.
Steps

Note
The parameters configured here will be set as default for the newly added time period. It
will not affect the existed one(s).

1. Enter Time & Attendance module.

2. Click Attendance Settings → General Rule.
3. Set the day as week beginning and the date as month beginning.
4. Select the day(s) as weekend.
5. Set absence parameters.
6. Click Save.

20.1.2 Configure Overtime Parameters

You can configure the overtime parameters for workday and weekend, including overtime
level, work hour rate, attendance status for overtime, etc.
Steps
1. Enter Time & Attendance module.
2. Click Attendance Settings → Overtime.
3. Set required information.

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Overtime Level for Workday

When you work for certain period after end-work time on workday, you will reach
different overtime level: overtime level 1, overtime level 2 and overtime level 3 . You
can set different work hour rate for three overtime levels, respectively.
Work Hour Rate
Set corresponding work hour rates for three overtime levels, which can be generally
used to calculate total work hours.
Overtime Rule for Weekend
You can enable overtime rule for weekend and set calculation mode.
4. Click Save.

20.1.3 Configure Attendance Check Point

You can set the card reader(s) of the access point as the attendance check point, so that
the authentication on the card readers will be recorded for attendance .
Before You Start
You should add access control device before configuring attendance check point. For
details, refer to Add Device.
Steps

Note
By default, all card readers of the added access control devices are set as attendance
checkpoint.

1. Enter the Time & Attendance module.

2. Click Attendance Settings → Attendance Check Point to enter the Attendance Check
Point Settings page.
3. Optional: Set Set All Card Readers as Check Points switch to off.
Only the card readers in the list will be set as the attendance check points.
4. Check the desired card reader(s) in the device list as attendance check point(s).
5. Set check point function as Start/End-Work, Start-Work or End-Work.
6. Click Set as Check Point.
The configured attendance check point displays on the right list.

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20.1.4 Configure Holiday

You can add the holiday during which the check-in or check-out will not be recorded.

Add Regular Holiday

You can configure a holiday which will take effect annually on regular days during the
effective period, such as New Year's Day, Independence Day, Christmas Day, etc.
Steps
1. Enter the Time & Attendance module.
2. Click Attendance Settings → Holiday to enter the Holiday Settings page.
3. Check Regular Holiday as holiday type.
4. Custom a name for the holiday.
5. Set the first day of the holiday.
6. Enter the number of the holiday days.
7. Set the attendance status if the employee works on holiday.
8. Optional: Check Repeat Annually to make this holiday setting effective every year.
9. Click OK.
The added holiday will display in the holiday list and calendar.
If the date is selected as different holidays, it will be recorded as the first-added holiday.
10. Optional: After adding the holiday, perform one of the following operations.
Edit Holiday Click to edit the holiday information.

Delete Holiday Select one or more added holidays, and click Delete to delete
the holiday(s) from the holiday list.

Add Irregular Holiday

You can configure a holiday which will take effect annually on irregular days during the
effective period, such as Bank Holiday.
Steps
1. Enter the Time & Attendance module.
2. Click Attendance Settings → Holiday to enter the Holiday Settings page.
3. Click Add to open the Add Holiday page.
4. Check Irregular Holiday as holiday type.
5. Custom a name for the holiday.
6. Set the start date of the holiday.
Example
If you want to set the forth Thursday in November, 2019 as the Thanksgiving Day
holiday, you should select 2019, November, 4th, and Thursday from the four drop-down
lists.
7. Enter the number of the holiday days.
8. Set the attendance status if the employee works on holiday.
9. Optional: Check Repeat Annually to make this holiday setting effective every year

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10. Click OK.

The added holiday will display in the holiday list and calendar.
If the date is selected as different holidays, it will be recorded as the first-added holiday.
11. Optional: After adding the holiday, perform one of the following operations.
Edit Holiday Click to edit the holiday information.

Delete Holiday Select one or more added holidays, and click Delete to delete
the holiday(s) from the holiday list.

20.1.5 Configure Leave Type

You can customize the leave type (major leave type and minor leave type) according to
actual needs. You can also edit or delete the leave type.
Steps
1. Enter the Time & Attendance module.
2. Click Attendance Settings → Leave Type to enter the Leave Type Settings page.
3. Click Add on the left to add a major leave type.
4. Optional: Perform one of the following operations for major leave type.
Edit Move the cursor over the major leave type and click to edit
the major leave type.

Delete Select one major leave type and click Delete on the left to
delete the major leave type.

5. Click Add on the right to add a minor leave type.

6. Optional: Perform one of the following operations for minor leave type.
Edit Move the cursor over the minor leave type and click to edit
the minor leave type.

Delete Select one or multiple major leave types and click Delete on the
right to delete the selected minor leave type(s).

20.1.6 Synchronize Authentication Record to Third-Party

Database
The attendance data recorded in client software can be used by other system for
calculation or some other operations. You can enable synchronization function to apply the
authentication record from client software to the third-party database automatically.
Steps
1. Enter Time & Attendance module.
2. Click Attendance Settings → Third-Party Database.
3. Set Apply to Database switch to on to enable synchronization function.

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4. Set the required parameters of the third-party database, including database type, server
IP address, database name, user name and password.
5. Set table parameters of database according to the actual configurations.
1) Enter the table name of the third-party database.
2) Set the mapped table fields between the client software and the third-party database.
6. Click Connection Test to test whether database can be connected.
7. Click Save to test whether database can be connected and save the settings for the
successful connection.
● The attendance data will be written to the third-party database.
● During synchronization, if the client disconnects with the third-party database, the
client will try to reconnect every 30 min. After reconnected, the client will synchronize
the data recorded during the disconnected time period to the third-party database.

20.1.7 Configure Break Time

You can add break time and set start time, end time, duration, calculation mode and other
parameters for the break. The added break time can also be edited or deleted.
Steps
1. Click Time & Attendance → Timetable.
The added timetables are displayed in the list.
2. Select an added timetable or click Add to enter setting timetable page.
3. Click Settings in the break time area to enter break time management page.
4. Add break time.
1) Click Add.
2) Enter a name for the break time.
3) Set related parameters for the break time.
Start Time / End Time
Set the time when the break starts and ends.
No Earlier Than / No Later Than
Set the earliest swiping time for starting break and the latest swiping time for ending
break.
Break Duration
The duration from start time to end time of the break.
Calculation
Auto Deduct
The fixed break duration will be excluded from work hours.
Must Check
The break duration will be calculated and excluded from work hours according to
actual check-in and check-out time.

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Note
If you select Must Check as calculation method, you need to set attendance
status for late or early returning from break.
5. Click Save to save the settings.
6. Optional: Click Add to continue adding break time.

20.1.8 Configure Attendance Calculation Accuracy

To calculate the attendance data accurately, you can set the attendance calculation
accuracy for different attendance items, including the minimum unit for attendance
calculation and round-off control rule. For example, you can set the minimum unit as 1
hour for leave duration, and set the round-off control rule as round up.
Steps
1. Enter the Time and Attendance module.
2. Click Attendance Settings → Advanced Function to enter the Advanced Function
page.
3. Set the minimum units for different statistic items.
4. Set the round-off control rules for different statistic items.
5. Click Save.
Example
Set the minimum unit as 1 hour and the round-off control rule as round down for overtime
duration, and if the overtime duration is less than 1 hour, it will be calculated as 0. If the
overtime duration is 1.5 hour, it will be calculated as 1 hour.

20.1.9 Configure Report Display

You can configure display contents displayed in the attendance report, such as the
company name, logo, date format, time format, and mark.
Steps
1. Enter Time & Attendance module.
2. Click Attendance Statistics → Report Display.
3. Set the display settings for attendance report.
Company Name
Enter a company name to display the name in the report.
Date Format / Time Format
Set the date format and time format according to the actual needs.
Attendance Status Mark in Report
Enter the mark and select the color. The related fields of attendance status in the
report will display with the mark and color.
Weekend Mark in Report

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Enter the mark and select the color. The weekend fields in the report will display with
the mark and color.
4. Click Save.

20.2 Add Timetable

On the timetable page, you can set the start-work time, end-work time and set attendance
rules for being late and leaving early, etc.
Steps
1. Click Time and Attendance → Timetable to enter the timetable settings page.
2. Click Add to enter Basic Settings page.
3. Create a name for the timetable.

Note
You can click the color icon beside the name to customize the color for the valid
timetable on the time bar on the bottom of the page。

4. Select the timetable type.

General
Suitable for general attendance scene, which requires the fixed start-work time and
end-work time, and you can set valid check-in/out time, allowable timetable for being
late and leaving early.
Flexible
Suitable for man-hour shift, which does not requires the check-in/out time and only
requires the staffs' working time (from the start time you set) is equal or greater than
the predefined work hours.
5. Select calculation method.
First Check-in & Last Check-out
The first check-in time is recorded as start work time and the last check-out time is
recorded as the end-work time.
Each Check-In/Out
Each check-in time and check-out time is valid and the sum of all periods between
adjacent check-in and check-out time will be recorded as the valid working duration.
You need to set Valid Auth. Interval for this calculation method. For example, if the
interval between card swiping of the same card is less than the set value, the card
swiping is invalid.
6. Optional: Set Get Check-in/out Status from Device switch to on to calculate according
to attendance status of the device.

Note
Make sure the device support this function if you need to enable this

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7. If you select General as the timetable type, set the related attendance time parameters
as the following:
Start/End-Work Time
Set the start-work time and end-work-time.
Valid Check-in/out Time
On the time bar, adjust the yellow bar to set the timetable during which the check-in or
check-out is valid.
Calculated as
Set the duration calculated as the actual work duration.
Late/Early Leave Allowable
Set the timetable for late or early leave.
8. If you select Flexible as the timetable type, set the related attendance time parameters
as the following:
Working Hours
The staffs' working hours should be equal or greater than the set value.
Start Time of Timetable
Calculate the working hours of each day from the set value.
For example, if you have set the working hours as 8 hours, and the start time of
timetable as 9:00 am, and the staff A checked-in at 8:00 am and checked-out at 5:00
pm (effective working hours are 9:00 am to 5:00 pm, totally 8 hours), the attendance
result for staff A will be calculated as normal.
9. Optional: Select break time to exclude the duration from work hours.

Note
You can click Settings to manage break time. For more details about configuring break
time, refer to Configure Break Time.

10. Click Save to add the timetable.

11. Optional: Perform one or more following operations after adding timetable.
Edit Timetable Select a timetable from the list to edit related information.

Delete Timetable Select a timetable from the list and click Delete to delete it.

20.3 Add Shift

You can add the shift for the shift schedule.
Before You Start
Add a timetable first. See Add Timetable for details.

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Steps
1. Click Time & Attendance → Shift to enter shift settings page.
2. Click Add to enter Add Shift page.
3. Enter the name for shift.
4. Select the shift period from the drop-down list.
5. Select the added timetable and click on the time bar to apply the timetable.
6. Click Save.
The added shift lists on the left panel of the page. At most 64 shifts can be added.
7. Optional: Assign the shift to organization or person for a quick shift schedule.
1) Click Assign.
2) Select Organization or Person tab and check the desired organization(s) or person(s)
box.
The selected organizations or persons will list on the right page.
3) Set the effective period for the shift schedule.
4) Set other parameters for the schedule.
Check-in Not Required
Persons in this schedule do not need to check-in when they come to work.
Check-out Not Required
Persons in this schedule do not need to check-out when they end work.
Scheduled on Holidays
On the holidays, this schedule is still effective and the persons needs to go to work
according to the schedule.
Effective for Overtime
The persons' overtime will be recorded for this schedule.
5) Click Save to save the quick shift schedule.

20.4 Manage Shift Schedule

Shift work is an employment practice designed to make use of all 24 hours of the clock
each day of the week. The practice typically sees the day divided into shifts, set periods of
time during which different shifts perform their duties.
You can set department schedule, person schedule, and temporary schedule.

20.4.1 Set Department Schedule

You can set the shift schedule for one department, and all the persons in the department
will be assigned with the shift schedule.
Before You Start
In Time & Attendance module, the department list is the same with the organization. You
should add organization and persons in Person module first. See Person Management
for details.

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Steps
1. Click Time & Attendance → Shift Schedule to enter the Shift Schedule Management
page.
2. Click Department Schedule to enter Department Schedule page.
3. Select the department from the organization list on the left.

Note
If Include Sub Organization is checked, when selecting the organization, its sub
organizations are selected at the same time.

4. Select the shift from the drop-down list.

5. Check the checkbox to enable Multiple Shift Schedules.

Note
After checking Multiple Shift Schedules, you can select the effective time period(s)
from the added time periods for the persons in the department.
Multiple Shift Schedules
It contains more than one time periods. The person can check in/out in any of the time
periods and the attendance will be effective.
If the multiple shift schedules contains three time periods: 00:00 to 07:00, 08:00 to
15:00 and 16:00 to 23:00. The attendance of the person adopting this multiple shift
schedules will be effective in any of the three time periods. If the person checks in at
07:50, it will apply the nearest time period 08:00 to 15:00 to the person's attendance.

6. Set the start date and end date.

7. Set other parameters for the schedule.
Check-in Not Required
Persons in this schedule do not need to check-in when they come to work.
Check-out Not Required
Persons in this schedule do not need to check-out when they end work.
Scheduled on Holidays
On the holidays, this schedule is still effective and the persons needs to go to work
according to the schedule.
Effective for Overtime
The persons' overtime will be recorded for this schedule.
8. Click Save.

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20.4.2 Set Person Schedule

You can assign the shift schedule to one or more persons. You can also view and edit the
person schedule details.
Before You Start
Add department and person in Person module. See Person Management for details.
Steps

Note
The person schedule has the higher priority than department schedule.

1. Click Time & Attendance → Shift Schedule to enter the Shift Schedule page.
2. Click Person Schedule to enter Person Schedule page.
3. Select the organization and select the person(s).
4. Select the shift from the drop-down list.
5. Check the checkbox to enable Multiple Shift Schedules.

Note
After checking the Multiple Shift Schedules, you can select the effective timetable(s)
from the added timetables for the persons.
Multiple Shift Schedules
It contains more than one timetables. The person can check in/out in any of the
timetables and the attendance will be effective.
If the multiple shift schedules contains three timetables: 00:00 to 07:00, 08:00 to 15:00
and 16:00 to 23:00. The attendance of the person adopting this multiple shift
schedules will be effective in any of the three timetables. If the person checks in at
07:50, it will apply the nearest timetable 08:00 to 15:00 to the person's attendance.

6. Set the start date and end date.

7. Set other parameters for the schedule.
Check-in Not Required
Persons in this schedule do not need to check-in when they come to work.
Check-out Not Required
Persons in this schedule do not need to check-out when they end work.
Scheduled on Holidays
On the holidays, this schedule is still effective and the persons needs to go to work
according to the schedule.
Effective for Overtime
The persons' overtime will be recorded for this schedule.
8. Click Save.

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20.4.3 Set Temporary Schedule

You can add a temporary schedule for the person and the person will be assigned with the
shift schedule temporarily. You can also view and edit the temporary schedule details.
Before You Start
Add department and person in Person module. See Person Management for details.
Steps

Note
The temporary schedule has higher priority than department schedule and person
schedule.

1. Click Time & Attendance → Shift Schedule to enter the Shift Schedule Management
page.
2. Click Temporary Schedule to enter Temporary Schedule page.
3. Select the organization and select the person(s).
4. Click one date or click and drag to select multiple dates for the temporary schedule.
5. Select Workday or Non-Workday from drop-down list.
If Non-Workday is selected, you need to set the following parameters.
Calculated as
Select normal or overtime level to mark the attendance status for temporary schedule.
Timetable
Select a timetable from drop-down list.
Multiple Shift Schedule
It contains more than one timetables. The person can check in/out in any of the
timetables and the attendance will be effective.
If the multiple shift schedules contains three timetables: 00:00 to 07:00, 08:00 to 15:00
and 16:00 to 23:00. The attendance of the person adopting this multiple shift
schedules will be effective in any of the three timetables. If the person checks in at
07:50, it will apply the nearest timetable 08:00 to 15:00 to the person's attendance.
Rule
Set other rule for the schedule, such as Check-in Not Required, and Check-out Not
Required.
6. Click Save.

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20.4.4 Check Shift Schedule

You can check the shift schedule in calendar or list mode. You can also edit or delete the
shift schedule.
Steps
1. Click Time & Attendance → Shift Schedule to enter the Shift Schedule Management
page.
2. Select the organization and corresponding person(s).
3. Click or to view the shift schedule in calendar or list mode.
Calendar
In calendar mode, you can view the shift schedule for each day in one month. You
can click the temporary schedule for one day to edit or delete it.
List
In list mode, you can view the shift schedule details about one person or organization,
such as shift name, type, effective period and so on. Check the shift schedule(s), and
click Delete to delete the selected shift schedule(s).

20.5 Manually Correct Check-in/out Record

If the attendance status is not correct, you can manually correct the check-in or check out
record. You can also edit, delete, search, or export the check-in or check-out record.
Before You Start
● You should add organizations and persons in Person module. For details, refer to
Person Management.
● The person's attendance status is incorrect.
Steps
1. Click Time & Attendance → Attendance Handling to enter attendance handling page.
2. Click Correct Check-In/Out to enter adding the check-in/out correction page.
3. Select person from left list for correction.
4. Select the correction date.
5. Set the check-in/out correction parameters.
Select Check-in and set the actual start-work time. Select Check-out and set the actual
end-work time.

Note
You can click to add multiple check in/out items. At most 8 check-in/out items can be
supported.

6. Optional: Enter the remark information as desired.

7. Click Save.
8. Optional: After adding the check-in/out correction, perform one of the following
operations.

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View Click or to view the added attendance handling

information in calendar or list mode.

Note
In calendar mode, you need to click Calculate to get the
attendance status of the person in one month.

Edit ● In calendar mode, click the related label on date to edit the
details.
● In list mode, double-click the related filed in Date, Handling
Type, Time, or Remark column to edit the information.

Delete Delete the selected items.

Export Export the attendance handling details to local PC.

Note
The exported details are saved in CSV format.

20.6 Add Leave and Business Trip

You can add leave and business trip when the employee want to ask for leave or go on a
business trip.
Before You Start
You should add organizations and persons in the Person module. For details, refer to
Person Management.
Steps
1. Click Time & Attendance → Attendance Handling to enter attendance handling page.
2. Click Apply for Leave/Business Trip to enter adding the leave/business trip page.
3. Select person from left list.
4. Set the date(s) for your leave or business trip.
5. Select the major leave type and minor leave type from the drop-down list.

Note
You can set the leave type in Attendance Settings. For details, refer to Configure Leave
Type.

6. Set the time for leave.

7. Optional: Enter the remark information as desired.

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8. Click Save.
9. Optional: After adding the leave and business trip, perform one of the following
operations.
View Click or to view the added attendance handling
information in calendar or list mode.

Note
In calendar mode, you need to click Calculate to get the
attendance status of the person in one month.

Edit ● In calendar mode, click the related label on date to edit the
details.
● In list mode, double-click the filed in Date, Handling Type,
Time, or Remark column to edit the related information.

Delete Delete the selected items.

Export Export the attendance handling details to local PC.

Note
The exported details are saved in CSV format.

20.7 Calculate Attendance Data

You need to calculate the attendance data before searching and viewing the overview of
the attendance data, employees' detailed attendance data, employees' abnormal
attendance data, the employees' overtime working data, and card swiping log.

20.7.1 Automatically Calculate Attendance Data

You can set a schedule so that the client can calculate the attendance data automatically
at the time you configured every day.
Steps

Note
It will calculate the attendance data till the previous day.

1. Enter the Time & Attendance module.

2. Click Attendance Settings → General Rule.

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3. In the Auto-Calculate Attendance area, set the time that you want the client to calculate
the data every day.
4. Click Save.

20.7.2 Manually Calculate Attendance Data

You can calculate the attendance data manually by setting the data range.
Steps
1. Enter the Time & Attendance module.
2. Click Attendance Statistics → Calculate Attendance.
3. Set the start time and end time to define the attendance data range.
4. Set other conditions, including department, person name, employee No. and attendance
status.
5. Click Calculate.

Note
It can only calculate the attendance data within three months.

6. Perform one of the following operations.

Correct Click Correct Check-in/out to add check-in/out correction.
Check-in/out

Report Click Report to generate the attendance report.

Export Click Export to export attendance data to local PC.

Note
The exported details are saved in CSV format.

20.8 Attendance Statistics

You can check the original attendance record, generate and export the attendance report
based on the calculated attendance data.

20.8.1 Get Original Attendance Record

You can search the employee's attendance time, attendance status, check point, etc. in a
time period to get an original record of the employees.
Before You Start
● You should add organizations and persons in Person module and the persons has
swiped card. For details, refer to Person Management.

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● Calculate the attendance data.

Note
○ The client will automatically calculate the previous day's attendance data at 1:00 am
on the next day.
○ Keep the client running at 1:00 am or it cannot calculate the previous day's
attendance data automatically. If not calculated automatically, you can calculate the
attendance data manually. For details, refer to Manually Calculate Attendance Data.

Steps
1. Enter the Time & Attendance module.
2. Click Attendance Statistics → Original Records.
3. Set the attendance start time and end time that you want to search from.
4. Set other search conditions, such as department, person name, and employee No.
5. Optional: Click Get from Device to get the attendance data from the device.
6. Optional: Click Reset to reset all search conditions and edit the search conditions again.
7. Click Search.
The result displays on the page. You can view the employee's required attendance
status and check point.
8. Optional: After searching the result, perform one of the following operations.
Generate Report Click Report to generate the attendance report.

Export Report Click Export to export the results to the local PC.

20.8.2 Generate Instant Report

It supports to generate a series of attendance reports manually to view the employees'
attendance results.
Before You Start
Calculate the attendance data.

Note
You can calculate the attendance data manually, or set the schedule so that the client can
calculate the data automatically every day. For details, refer to Calculate Attendance
Data.

Steps
1. Enter the Time & Attendance module.
2. Click Attendance Statistics → Report.
3. Select a report type.
4. Select the department or person to view the attendance report.
5. Set the start time and end time during which the attendance data will be displayed in the
report.
6. Click Report to generate the statistics report and open it.

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20.8.3 Custom Attendance Report

The client supports multiple report types and you can pre-define the report content and it
can send the report automatically to the email address you configured.
Steps

Note
Set the email parameters before you want to enable auto-sending email functions. For
details, refer to Set Email Parameters.

1. Enter the Time & Attendance module.

2. Click Attendance Statistics → Custom Report.
3. Click Add to pre-define a report.
4. Set the report content.
Report Name
Enter a name for the report.
Report Type
Select one report type and this report will be generated.
Report Time
The time to be selected may vary for different report type.
Person
Select the added person(s) whose attendance records will be generated for the report.
5. Optional: Set the schedule to send the report to the email address(es) automatically.
1) Check the Auto-Sending Email to enable this function.
2) Set the effective period during which the client will send the report on the selected
sending date(s).
3) Select the date(s) on which the client will send the report.
4) Set the time at which the client will send the report.
Example
If you set the effective period as 2018/3/10 to 2018/4/10, select Friday as the sending
date, and set the sending time as 20:00:00, the client will send the report at 8 p.m. on
Fridays during 2018/3/10 to 2018/4/10.

Note
Make sure the attendance records are calculated before the sending time. You can
calculate the attendance data manually, or set the schedule so that the client can
calculate the data automatically every day. For details, refer to Calculate Attendance
Data.

5) Enter the receiver email address(es).

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Note
You can click + to add a new email address. Up to 5 email addresses are allowed.

6) Optional: Click Preview to view the email details.

6. Click OK.
7. Optional: After adding the custom report, you can do one or more of the followings:
Edit Report Select one added report and click Edit to edit its settings.

Delete Report Select one added report and click Delete to delete it.

Generate Report Select one added report and click Report to generate the report
instantly and you can view the report details.

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Chapter 21 Video Intercom

Video intercom is an audiovisual communication system used within a building or a small
collection of buildings. With microphones and video camera devices at both sides, it
enables the inter-communication via video and audio signals. A video intercom system can
provide a safe and easy monitoring solution for apartment buildings and private houses.
Be sure to add video intercom devices to the client and link the indoor stations to the
persons beforehand. You should also set the access authorization for the persons to open
doors via the linked indoor stations.

Note
● Up to 16 door stations and 512 indoor stations or master stations can be managed in the
client. For details about adding video intercom devices, refer to Add Device.
● For details about adding persons, refer to Add Single Person.
● For details about setting person's access authorization, refer to Set Access Group to
Assign Access Authorization to Persons.

21.1 Manage Calls between Client Software and an

Indoor/Door Station/Access Control Device
You can call the residents by the client, and vice versa. You can also use an indoor
station/door station or specified access control device to call the client.
Before making calls, you can set the parameters such as ring duration and speaking
duration. For details, refer to Set Access Control and Video Intercom Parameters.

21.1.1 Call Indoor Station from Client

You can call the added indoor station by the client to perform video intercom.
Before You Start
● Be sure to have added a resident to the client. For details, refer to Add Single Person.
● Be sure to have linked the resident with an indoor station and configured the resident
information (including floor No. and room No.) in Person module. For details about
configuring the linkage and resident information, refer to Configure Resident
Information.

Steps

Note
● A video intercom device can be added to more than one client, but perform video
intercom with only one client at a time.
● You can remotely configure the Max. Ring Duration and the Max. Speaking Duration.

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1. Click Access Control → Video Intercom → Contacts.

2. Unfold the organization list on the left panel and select an organization.
The information (including resident name, linked device name and device IP address) of
all the residents in the selected group will be displayed on the right panel.
3. Select a resident, or enter a keyword in the Filter field to find the desired resident.
4. Click to start calling the selected resident.
After the call is answered, you will enter the In Call window.
5. Optional: After the call is answered, perform the following operation(s).
Adjust Click to adjust the volume of the loudspeaker.
Loudspeaker
Volume

End Speaking Click Hang Up to end speaking.

Adjust Click to adjust the volume of the microphone.

Microphone
Volume

21.1.2 Answer Call via Client

The residents can call the client by an indoor station, door station, or specific access
control devices and perform video intercom with the client.
Before You Start
● Be sure to have added a resident to the client. For details, refer to Add Single Person.
● Be sure to have linked the added resident with an indoor station/outdoor station/access
control device and configured the resident information (including floor No. and room No.)
in Person module. For details about configuring the linkage and resident information,
refer to Configure Resident Information.

Steps

Note
● A video intercom device can be added to more than one client, but perform video
intercom with only one client at a time.
● You can remotely configure the Max. Ring Duration and the Max. Speaking Duration.

1. Click Access Control → Video Intercom → Contacts.

2. Unfold the organization list on the left panel and select an organization.
The information (including resident name, linked device name and device IP address) of
all the residents in the selected group will be displayed on the right panel.
3. Click to start calling a desired resident.
An incoming call dialog will pop up.
4. Click Answer to answer the call.

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After the call is answered, you will enter the In Call window.
5. Optional: In the In Call window, perform the following operation(s).
Adjust Click to adjust loudspeaker's volume.
Loudspeaker
Volume

End Speaking Click Hang Up to end speaking.

Adjust Click to adjust the microphone's volume.

Microphone
Volume

Open Door When an indoor station is linked with a door station, click to
open the door linked with the door station.

21.2 View Real-Time Call Logs

You can view details of all the calls, and you can call the residents or export the logs if
they are needed.
Steps
1. Click Access Control → Video Intercom → Call Log.
Details of all the calls will be displayed on the right panel including call status, start time,
speaking duration, device type and name, and organization and name of resident.
2. Optional: Click to re-dial the resident.
3. Optional: Set search conditions (including call status, device type, and time) on the top
of the page to filter call logs.
4. Click Export to save the logs (a CSV file) in your PC.

21.3 Release a Notice to Resident

You can send a notice to the residents by one-touch. Four notice types are available:
advertising, property, alarm, and notice information.
Steps
1. Click Access Control → Video Intercom → Notice.
2. Click Add to open the Create Notice panel.
3. Click to select the residents you are going to deliver notice to.
4. Enter the required information.

Note
● Up to 63 characters are allowed in the Subject field.
● Up to 1023 characters are allowed in the Content field.
● You can add up to 6 pictures. Each picture should be in JPG format and smaller than
512 KB.

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5. Click Send to send the notice to the selected resident(s).

Information about the sent notices will be displayed on the left panel. Click a notice to
view its details on the right panel.
6. Optional: Click Export to save all the notices in your PC.

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Chapter 22 Log Search

Two log types are provided: operation log and system log. The operation logs refer to the
normal operations that the user did on the client, such as add device, reset password, and
start live view; and the system logs record the system information, such as login, logout,
log and unlock. You can search the log files and view the log details, including time, user,
etc.
Perform the following steps to search the log files.
Steps
1. Enter the Log Search module.
2. Click to specify the start time and end time.

Note
You can search the logs within one month.

3. Select a user to search the log files which are generated when this user log into the
client.
4. Select Operation Log or System Log as log type.
5. Click Search.
The log files between the start time and end time will be displayed on the list. You can
check the operation time, type and other information of the logs.
6. Optional: Perform the following operations if there are too many log files.
Filer Click on each table header and select to filter the logs.

Sort Click the table header to sort the logs by the time or letter
sequence.

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Chapter 23 User Management

To improve the system security, the administrator should create different account for
different user, and assign different permissions to the user. To avoid different people
sharing the same user account, we recommend you manage the user accounts
periodically.

23.1 Add User

The super user and administrator can add new users, and assign different permissions for
different users if needed.
Perform this task to add a user account.
Steps

Note
The user account you registered to log in the software is set as the super user.

1. Enter the User Management module.

2. Click Add User to show user information area.
3. Select the user type from the drop-down list.
Administrator
The administrator account has all permissions by default, and can modify the
passwords and permissions of all operators and its own.
Operator
The operator account has no permission by default and you can assign the
permissions manually. An operator can only change the passwords of its own account
and the accounts which are added by it.
4. Enter the user name, password, and confirm password as desired.

Caution
The password strength of the device can be automatically checked. We highly
recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the security of
your product. And we recommend you reset your password regularly, especially in the
high security system, resetting the password monthly or weekly can better protect your
product.
Proper configuration of all passwords and other security settings is the responsibility of
the installer and/or end-user.

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5. Check the checkboxes to assign the permissions to the created user.

6. Optional: Click Default Value to restore the default permissions of this user.
7. Click Save.

Note
Up to 50 user accounts can be added for the client software.

After created user account successfully, the user account is added to the user list on the
Account Management page.
8. Optional: Perform the following operations after the user account is created.
Edit User Click a user from the list to edit the user information.

Note
Only the password of the super user can be edited.

Delete User Select the user from the list and click Delete User.

Note
You cannot delete the super user.

23.2 Change User's Password

The administrator can change normal user's password without entering the old password,
while the administrator should enter the old password when changing the password of
itself.
Before You Start
Add user to the software client.
Steps
1. Enter the User Management module.
2. Select the user need to be change password, click Change.
3. Optional: Enter the old password.

Note
When changing the administrator's password, you need to enter the old password first.

4. Enter the new password and confirm the password.

5. Click OK.

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Chapter 24 System Configuration

The system parameters, including general parameters, live view and playback parameters,
image parameters, file saving paths, etc., can be configured.

24.1 Set General Parameters

You can configure the frequently-used parameters, including log expired time, network
performance, etc.
Steps
1. Enter the System Configuration module.
2. Click General tab to enter the General Settings page.
3. Configure the general parameters.
Log Expiry Date
The time for keeping the log files. Once exceeded, the files will be deleted.
Maximum Mode
Select Maximize or Full Screen as the maximum mode. Maximize mode can
maximize the display and show the taskbar. Full Screen mode can display the client
in full-screen mode.
Network Performance
Set the network conditions to Normal, Better or Best.
Enable Keyboard and Joystick
Enable the keyboard or joystick. After enabled, you can set the shortcuts for the
keyboard and joystick.

Note
For details, refer to Set Keyboard and Joystick Shortcuts.

Detect New Software Version

After enabled, the client can automatically detect the new software version and remind
the user to upgrade the software.
Automatic Time Synchronization
Automatically synchronize the time of the added devices with the time of the PC
running the client at a specified time point.
Auto-Upgrade Device
Set the upgrading mode after the new version of device are detected.
Disable
After enabled, the client will not download the firmware package and upgrade even

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if the client detects a new version of the client.

Prompt Me If Download and Upgrade

After the client detects a new version of the device, it will prompt the user whether
to download the firmware package and upgrade.
Download and Prompt Me If Upgrade
After the client detects the new version of the device, it will download the firmware
package automatically, and prompt the user whether to upgrade.
Download and Prompt Automatically
After the client detects the new version of the devices, it will download the firmware
package and upgrade the new version automatically.
You need to set a schedule in the Upgrade Time field, during which the client
upgrades the new version automatically.
Cloud P2P Region
Select the server's region for cloud P2P; you can select the region you belong to or
the nearest region around.
4. Click Save.

24.2 Set Live View and Playback Parameters

You can set the parameters for live view and playback, including picture format, pre-play
duration, etc.
Steps
1. Enter the System Configuration module.
2. Click Live View and Playback tab.
3. Configure the live view and playback parameters.
Picture Format
Select JPEG or BMP as the image format for storing pictures.

Note
If Display Temperature on Captured Pictures switch is set to ON, JPEG is selected
as the image format by default and cannot be changed.

Merge Downloaded Video Files

Set the maximum size of merged video file for downloading the video file by date.
Search Video Files Stored in
Search the video files stored in the local device, in the storage server, or both in the
storage server and local device for playback.
Pre-play for
Set the pre-play time for event playback. By default, it is 30s.

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Prioritize Playback of Video Files on Storage Server

Play back the video files recorded on the storage server preferentially. Otherwise, play
back the video files recorded on the local device.
Resume Latest Live View Status After Restart
Resume the latest live view status after you log into the client again.
Disconnect Background Videos in Single Live View
In multiple-window division mode, double-click a live video to display it in 1-window
division mode, and the other live videos will be stopped for saving the resource.
Enable Wheel for Zoom
Use the mouse wheel for zoom in or out of the video in PTZ mode, or for zoom in or
restoring of the video in digital zoom mode. In this way, you can directly zoom in or
out (or restore) the live video by scrolling the mouse.
Skip Unconcerned Video during VCA Playback
Skip the unconcerned video during VCA playback and the unconcerned video will not
be played during VCA playback.
4. Click Save.

24.3 Set Image Parameters

The image parameters of the client can be configured, such as view scale, play
performance, etc.
Steps
1. Open the System Configuration page.
2. Click Image tab to enter the Image Settings interface.
3. Configure the image parameters.
View Scale
The view scale of the video in live view or playback. It can be set as Full Screen, 4:3,
16:9, or Original Resolution.

Note
You can also set the view scale in Live View module. For details, refer to Live View.

Play Performance
The play performance of the live video. It can be set as Shortest Delay, Balanced, or
Fluency.
You can also select Custom and specify the frames according to actual needs.
Auto-change Stream Type
Change the video stream (main stream or sub-stream) automatically in live view
according to the size of the display window.

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Note
When the window division is larger than 9, it will switch to sub-stream automatically.

Hardware Decoding Preferred

Set to enable decoding by hardware for live view and playback. Hardware Decoding
can provide better decoding performance and lower CPU usage when playing the HD
videos during live view or playback.
Enable Highlight
Mark the detected objects with green rectangles in live view and playback.
Display Transaction Information
Display the transaction information on the live view image.
VCA Rule
Display the VCA rule in the live view.
Enable Frame Extracting for High-speed Playback
When play back the video in high-speed (8x speed and above), you can disable this
function to make the image of playback more fluent to view the details.
Display Target's Pattern
After enabled, you can view the target person's motion track on the view window.
The device should support this function.
Overlay Rules on Captured Picture
For the thermal device, set to display the temperature information and fire source
information on the captured pictures.

Note
After enabled this function, the Picture Format in System Configuration → Live
View and Playback will change to JPEG and is not editable.
4. Click Save.

24.4 Set Picture Storage

The captured pictures triggered by the events on the devices, can be saved in the PC
running the VSAXESS Service. The picture storage location can be manually set.
Steps
1. Enter the System Configuration module.
2. Click Event Picture Storage.
3. Set the Store Pictures in Server switch to on.
All the disks of the PC running the service will show.
4. Select the disk to save the pictures.

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Note
The default saving path is: Disk/VSAXESSalarmPicture

5. Click Save.

24.5 Set Alarm Sound

When the event, such as access control event, is triggered, the client can be set to give an
audible warning and the sound of the audible warning can be configured.
Steps
1. Open the System Configuration page.
2. Click Alarm Sound tab to enter the Alarm Sound Settings page.
3. Optional: Click and select the audio files from the local path for different events.
4. Optional: Add customized alarm sound.
1) Click Add to add customized alarm sound.
2) Double click the Type field to customize the alarm sound name as desired.
3) Click and select the audio files from the local path for different alarms.
5. Optional: Click for a testing of the audio file.
6. Optional: Click in the Operation column to delete the custom sound.
7. Click Save.

Note
The format of the audio file can only be WAV.

24.6 Set Access Control and Video Intercom Parameters

You can configure the access control and video intercom parameters according to actual
needs.
Steps
1. Open the System Configuration page.
2. Click the Access Control & Video Intercom tab.
3. Input the required information.
Ringtone
Click and select the audio file from the local path for the ringtone of indoor station.
Optionally, you can click for a testing of the audio file.
Max. Ring Duration
Specify the seconds that the ring will last for at most. The maximum ring duration can
be set from 15s to 60s.
Max. Speaking Duration with Indoor Station

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Specify the seconds that the call with indoor station will last for at most. The maximum
speaking duration between indoor station and the client can be set from 120s to 600s.
Max. Speaking Duration with Door Station
Specify the seconds that the call with door station will last for at most. The maximum
speaking duration between door station and the client can be set from 90s to 120s.
Max. Speaking Duration with Access Control Device
Specify the seconds that the call with access control device will last for at most. The
maximum speaking duration between access control device and the client can be set
from 90s to 120s.
4. Click Save.

24.7 Set File Saving Path

The video files from manual recording and the captured pictures are stored on the local PC.
The saving paths of these files can be set.
Perform the following task when you need to set the file saving path.
Steps
1. Open the System Configuration page.
2. Click File tab to enter the File Saving Path Settings page.
3. Click and select a local path for the files.
4. Click Save.

24.8 Set Icons Shown on Toolbar

The icons and the order on the toolbar in the live view and playback window can be
customized. You can set to display what icons and set the icon order.
Perform the following task when you need to set icons shown on Toolbar.
Steps
1. Enter the System Configuration module.
2. Click Toolbar tab to enter the Toolbar Settings page.
3. Set Enable Screen Toolbar Display switch to ON to enable displaying the toolbar on in
the live view and playback window.
4. Click the required icon to display on the toolbar.
5. Optional: Drag the icon to set the icon order when displaying on the toolbar.
Table 24-1 Icons on Live View Toolbar
Stop Live View Stop the live view in the display window.
Capture the picture in the live view process. The
Capture
capture picture is stored in the PC.
Record Start manual recording. The video file is stored in

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the PC.
Start PTZ mode for speed dome. Click and drag in
PTZ Control
the view to perform the PTZ control.
Two-way Audio Start the two-way audio with the device in live view.
Enable the digital zoom function. Click again to
Digital Zoom
disable the function.
Instant Playback Switch to the instant playback mode.
Open the remote configuration page of the camera
Remote Configuration
in live view.

Table 24-2 Icons on Playback Toolbar

Capture the picture in the live view process. The
Capture
capture picture is stored in the PC.
Start manual recording. The video file is stored in
Record
the PC.
Enable the digital zoom function. Click again to
Digital Zoom
disable the function.
Download the video files of the camera and the
Download
video files are stored in the PC.
Set the VCA rules. For more details, refer to VCA
VCA Playback
Playback.
Add default or custom tag for the video files to mark
Tag Control
the important video point. You can also edit the tag.

6. Click Save.

24.9 Set Keyboard and Joystick Shortcuts

The keyboard can be connected to the client and be used to control the PTZ cameras. You
can set the shortcuts for keyboard and joystick to get quick and convenient access to the
commonly used actions.
Perform this task when you need to set keyboard and joystick shortcuts.
Steps

Note
This configuration page will display after enabling keyboard and joystick in General
Settings. For details, refer to Set General Parameters.

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1. Enter the System Configuration module.

2. Click Keyboard and Joystick to show the Keyboard and Joystick Shortcut Settings
area.
3. Select the COM port from the drop-down list for keyboard if the keyboard is connected
to the PC installed with the client.

Note
You can enter the Device Manger of the PC to check the COM port, which the keyboard
is connected to.

4. Set shortcuts for keyboard and joystick.

1) Select a certain function name on Function column.
2) Double-click the item field under the PC Keyboard, USB Joystick or USB Keyboard
column.
3) Select the compound keys operation or number from the drop-down list to set it as the
shortcuts for the function of the keyboard or USB joystick.
5. Click Save.
Example
For the Focus (+) function, if you set Home, 1, and F1 as the shortcuts of the PC
Keyboard, USB Joystick and USB Keyboard, you can press the Home key on PC
keyboard, control the joystick to the 1 direction, or press F1 key on USB keyboard to zoom
in.

24.10 Set Email Parameters

An email notification can be sent when an event occurs. To send the email to some
specified receivers, the settings of the email need to be configured before proceeding.
Steps
1. Enter the System Configuration module.
2. Click Email tab to enter the Email Settings interface.
3. Enter the required information.
STMP Server
The STMP server IP address of host name (e.g., smtp.263xmail.com)
Encryption Type
You can check the radio to select Non-Encrypted, SSL, or STARTTLS .
Port
Enter the communication port used for SMTP. The port is 25 by default.
Sender Address
The email address of the sender.
Security Certificate (Optional)
If your email server requires authentication, check this checkbox to use authentication

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to log into the server and enter the login user name and password of your email
account.
User Name
Enter the user name of the sender email address if Server Authentication is
checked.
Password
Enter the password of the sender Email address if Server Authentication is
checked.
Receiver 1 to 3
Input the email address of the receiver. Up to 3 receivers can be set.
4. Optional: Click Send Test Email to send an email to the receiver for test.
5. Click Save.

24.11 Manage Security Authentication

For the data security purpose, the security certificate of clients and added servers (stream
media server) should be same. You can set the verify certificate is required or not when
enabling transmission encryption using TLS (Transport Layer Security) protocol.
Before adding the stream media server to the client, you should export the service
certificate from the client service, and import it to the stream media server. If multiple
clients use the same server, you should make the security certificates of the clients and
the server same with each other.

24.11.1 Export Certificate from Service Management

You can export the security certificate from the current client service and import the
exported certificate file to the stream media server or other clients.
Steps
1. Enter the Service Management.
2. Click Export to save the certificate file in the local PC.

Note
The certificate file is in XML format.

What to do next
After exporting the certificate, you can copy the certificate to the PC installed with the client
and import it to the stream media server, or to other clients.
For importing to the stream media server, refer to Import Certificate to Stream Media
Server.

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24.11.2 Import Certificate to Client

If there are multiple clients accessing the same steam media server, you should import the
same certificate to the clients and server.
Before You Start
Make sure you have exported the security certificate from one of the client service.

Note
For details, refer to Export Certificate from Service Management.

Steps
1. Copy the certificate file exported from other client to the local PC.
2. Enter the System Configuration module.
3. Click Security Authentication tab to enter the security authentication setting interface.
4. Click Import.
5. Select the certificate file from your local PC and click Open.

Note
Please restart the client to take effect.

24.11.3 Certificate Verification for Transmission Encryption

On the Security Authentication page, you can set the device certificate verification is
required or not for transmission encryption.
Click System Configuration → Security Authentication to enter the security
authentication interface. Select the Verify Certificate as Yes or No.
Yes
You must put the device certificate to the designed directory if you enable transmission
encryption when adding device. And the device will be added with transmission
encryption and the certificate will be verified, which improves the security level.
No
The device certificate is not required if you enable transmission encryption when adding
device. And the device will be added with transmission encryption.

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Chapter 25 Operation and Maintenance

You can perform maintaining operations in the menu to ensure a smooth and convenient
usage of the client.
Click in the upper-right corner, and then click File/System/Tool to perform the
following operations.
Open Log File
You can open a log file saved in your local PC or log files of the client.
Import/Export Configuration File
You can import configuration files from local PC to the client if needed, and vice versa.
Auto Backup
Select day and time to backup configuration files and data in database, or restore the
backed up data.
Batch Time Sync
Synchronize selected devices' time with your PC time.
Message Queue
After configuring email linkage, the triggered event(s) will be displayed here. Select an
event and cancel sending the an email to the receiver.

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A. Custom Wiegand Rule Descriptions

Take Wiegand 44 as an example, the setting values in the Custom Wiegand tab are as
follows:
Custom Wiegand
Wiegand 44
Name
Total Length 44
Transformation
byFormatRule[4]=[1][4][0][0]
Rule (Decimal Digit)
Parity Mode XOR Parity
Odd Parity Start Bit Length
Even Parity Start Bit Length
Total
XOR Parity Start Bit 0 Length per Group 4 40
Length
Decimal
Card ID Start Bit 0 Length 32 10
Digit
Decimal
Site Code Start Bit Length
Digit
Decimal
OEM Start Bit Length
Digit
Manufacturer Code Decimal
32 Length 8 3
Start Bit Digit

Wiegand Data
Wiegand Data = Valid Data + Parity Data
Total Length
Wiegand data length.
Transportation Rule
4 bytes. Display the combination types of valid data. The example displays the
combination of Card ID and Manufacturer Code. The valid data can be single rule, or
combination of multiple rules.
Parity Mode
Valid parity for Wiegand data. You can select either odd parity or even parity.
Odd Parity Start Bit, and Length
If you select Odd Parity, these items are available. If the odd parity start bit is 1, and the

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length is 12, then the system will start odd parity calculation from bit 1. It will calculate 12
bits. The result will be in bit 0. (Bit 0 is the first bit.)
Even Parity Start Bit, and Length
If you select Even Parity, these items are available. If the even parity start bit is 12, and the
length is 12, then the system will start even parity calculation from bit 12. It will calculate
12 bits. The result will be in the last bit.
XOR Parity Start Bit, Length per Group, and Total Length
If you select XOR Parity, these items are available. Depending on the table displayed
above, the start bit is 0, the length per group is 4, and the total length is 40. It means that
the system will calculate from bit 0, calculate every 4 bit, and calculate 40 bits in total (10
groups in total). The result will be in the last 4 bits. (The result length is the same as the
length per group.)
Card ID Start Bit, Length, and Decimal Digit
If you use the transformation rule, these items are available. Depending on the table
displayed above, the card ID start bit is 0, the length is 32, and the decimal digit is 10. It
represents that from bit 0, there are 32 bits represent the card ID. (The length here is
calculated by bit.) And the decimal digit length is 10 bits.
Site Code Start Bit, Length, and Decimal Digit
If you use the transformation rule, these items are available. For detailed information, see
the explanation of the card ID.
OEM Start Bit, Length, and Decimal Digit
If you use the transformation rule, these items are available. For detailed information, see
the explanation of the card ID.
Manufacturer Code Start Bit, Length, and Decimal Digit
If you use the transformation rule, these items are available. Depending on the table
displayed above, the manufacturer code start bit is 32, length is 8, and decimal digit is 3. It
represents that from bit 32, there are 8 bits are manufacturer code. (The length here is
calculated by bit.) And the decimal length is 3.

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B. Troubleshooting
Here are some common symptoms when operating the client software. We provide the
possible causes and corresponding solutions to solve the problems.

B.1 Failed to get the live view of a certain device.

Problem
Failed to get the live view of a certain device.
Possible Reasons
● Unstable network or the network performance is not good enough.
● The device is offline.
● Too many accesses to the remote device cause the load of the device too high.
● The current user has no permission for live view.
● The version of the client software is below the needed version.
Solutions
● Check network status and disable other not in use process on your PC.
● Check the device network status.
● Restart the device or disable other remote access to the device.
● Log in with the admin user and try again.
● Download the client software of the latest version.

B.2 Local recording and remote recording are confused.

Problem
Local recording and remote recording are confused.
Solutions
● The local recording in this manual refers to the recording which stores the video files on
the HDDs, SD/SDHC cards of the local device.
● The remote recording refers to the recording action commanded by the client on the
remote device side.

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B.3 Failed to download the video files or the

downloading speed is too slow.
Problem
Failed to download the video files or the downloading speed is too slow.
Possible Reasons
● Unstable network or the network performance is not good enough.
● The NIC type is not compatible.
● Too many accesses to the remote device.
● The current user has no permission for playback.
● The version of the client software is below the required version.
Solutions
● Check network status and disable other not in use process on your PC.
● Directly connect the PC running the client to device to check the compatibility of the NIC
card.
● Restart the device or disable other remote access to the device.
● Log in with the admin user and try again.
● Download the client software of the latest version.

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C. FAQ (Frequently Asked Questions)

Here are some frequently asked questions when operating the client software. We provide
the corresponding answers to help the users to solve the problems.

C.1 During live view, why an error message with error

code 91 prompts ?
Question
During live view, why an error message with error code 91 prompts ?
Answer
For live view of multiple windows, the channel may not support sub stream. You should
disable the function of Auto-change Stream Type in System Configuration → Image,
and select the appropriate steam type for live view.

C.2 During live view, why the image is blurred or not

fluent?
Question
During live view, why the image is blurred or not fluent?
Answer
Check the driver of video card. We highly recommend you update the driver of video card
to the latest version.

C.3 Why the memory leaked and the client crashed after
running for a while?
Question
Why the memory leak and the client crashed after running for a while?
Answer
In the installation directory of the client software, open the Setup.xml file with Notepad
and modify the value of EnableNetandJoystickCheck to false. Restart the client, and if
the problem is still not solved, contact our technique support.

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C.4 During live view, when getting stream via the

Stream Media Server, why an error message with error
code 17 prompts?
Question
During live view, when getting stream via the Stream Media Server, why an error message
with error code 17 prompts?
Answer
Check the port mapping of Stream Media Server, especially RTSP port.

C.5 How to get better performance of live view and

playback when network bandwidth is low?
Question
If the network bandwidth is low, how to get better performance of live view and playback?
Answer
This function should be supported by the device. You can perform the following operations
to realize live view in low bandwidth:
● Firstly, after adding the encoding devices to the client, you need to set the camera's
streaming protocol.
● Enter Device Management → Group
● Select the camera in the Encoding Channel list and click .
● In the Edit Camera window, set the Protocol Type (for live view) and Playback
Protocol Type (for playback) as Adaptive UDP.
● Click OK to save the settings.
● Then you need to disable the Auto-change Stream Type function.
● Enter System Configuration → Image.
● Disable the switch of Auto-change Stream Type function.
● Select stream type for live view.
● Enter Main View module.
● In the device list on the left, move the cursor to the camera name and click →
Stream.
● For network camera, set the stream type as Third Stream.
For DVRs or NVRs, set the stream type as Virtual Stream.
● Start live view.

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D. Error Code

Cod
Error Name Description
e
VSAXESS
It will be prompted when the user has no
317 No videos.
permission to play back.
HCNetSDK.dll
Invalid user name or
1
password.
The user in the device has no enough
2 No permission.
permission.
It will be prompted in the live view of remote
4 Invalid channel number.
screen control.
No more devices can be
5
connected.
7 Failed to connect the device.
23 Not supported.
29 Operation failed.
It will be prompted when adding a device and the
43 No buffer.
device port is occupied by a web server.
55 Invalid IP address.
56 Invalid MAC address.
The channel does not support It will be prompted when failed to get the sub
91
the operation. stream.
The device is not registered
96
on the DDNS.
153 The user is locked.
250 The device is not activated.
Channel No. error or the
It will be prompted when failed to get the sub
404 device does not support the
stream or the sub stream does not exist.
sub stream.
Failed to receive the data for It will be prompted when adding the live view for
424
RTSP SETUP. the software DVS via external network.

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 VSAXESS Desktop Software User Manual

Cod
Error Name Description
e
No more bandwidth can be
800
used.
Playctrl.dll
2 The stream is not a Video & Audio stream.
The playback window turns black when adopting
6
H.265 in the 64-bit operating system.
SMS
The connection problem between the software
3
and the stream media server.
The streaming problem between the stream
17
media server and the device.

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