The Grand casino Beograd grew by 2m in 2017, rising to a total of 11m, a 22 percent increase on the 9m

generated in 2015.

The Grand Casino Beograd is one of two licensed casinos in Serbia, but the only one for which revenue
data is available.

The industry as a whole shed 39 full-time employees in the two-year period between 2014 and 2017,
with the land-based sector now employing 282 staff.

The Grand Casino Beograd received 141,000 individual visits from players in 2017, a drop of 3,000 on the
previous year.

New anti-money laundering and counter-terrorism funding requirements were passed in 2018.

Casinos and any gambling provider must conduct customer due dilligence checks when withdrawing
winnings, placing bets or in cases where a transaction amounts to 2,000 or more, whether such a
transaction

is carried out in one or more transactions. The founder or the owner, as well as a member of the
managing body of the organizer of games of chance cannot be a legal person convicted for criminal
offense,

person convicted of criminal offenses against labor, business, property, judiciary, money laundering,
terrorist financing, public order, legal traffic and official duties.

Convincing people of gambling addiction is dangerous!

It is dangerous, but it is also necessery thing to do because of the reality of the situation. Because of it it
is supposed to go two-wayy for sure and be a friendly environment for the

people in need. It also has it's cons and pros... The reality of an addiction is a very important thing. Let's
elaborate on responsible gaming here:

Responsible gambling is a term widely used in the gambling industry, despite the absence of a widely-
accepted definition. Much of the debate around gambling and the need to encourage responsible
gambling

arises primarily from concerns about problem gambling. Problem gambling is the form of gambling
where gamblers experience harm affecting themselves and their relatives. Therefore, most definitions of
responsible

gambling refer to the minimisation of potential harm arising from gambling activities. The European
Casino Association (ECA) takes a broad approach to the issue of responsible gambling. For us and our
members,

responsible gambling is and issue that relates to consumers, industry, regulators and the wider
community. It involves strategies that reduce gambling-related harm and increase gambling-related
benefits across society.

The ECA strongly believes that the promotion of responsible gambling in land-based and online casinos
is in customers' interest as much as it is in the interest of the industry.
Operating casinos in a socially responsible way is a "conditio sine qua non" for licensed ladn-based and
online casino operator. It is importan, both in terms of credibility, as well as reputation-not only for the
single

operator but also for the whole industry. Furthermore, responsible gambling is a topic that is of utmost
importance to all stakeholders in the gambling industry, from governments, to regulators, employees
and suppliers.

Only the implementation of effective and efficient responsible gambling measures will ensure the
protection of vulnerable customers, but also create a positive public perception, which forms the basis
for a prosperous

and sustainable future for single operators and the whole sector. In times of around-the-clock
availability of gambling products, efficient, effective and verifiable responsible gambling measures are of
utmost

importance in order to address the negative impact of uncontrolled, unregulated and unprosecuted
growth of unlicensed gambling offers on society. In this respect, the ECA would like to state that more
needs to be done

to distinguish between operators with meaningful and effective responsbile gambling programs and
operators that are simply window dressing and flat-out misleading their customers and authorities
about their responsible

gambling measures.

Within the ECA, a responsible approach to offering gambling products is firmly rooted in the
organisational philosophy-as it is the case of each of the ECA members' casinos. All ECA members are
committed to conducting

their day-to-day business with the utmost attention to the principles and requirements of responsible
gambling.

The absolute respect of ECA members for the social responsibility that comes with offering a gambling
product is reflected in the communication efforts, the investments made in staff training and
information material,

as well as the knowledge and experience collected on the subject of responsible gambling itself. ECA
member casinos are committed to building and maintaining trust with consumers, the licensing
authorities, other stakeholders

and society in general.

ECA member casinos are commited to building and maintaining trust with consumers, the licensing
authorities, other stakeholders and society in general.

ECA member casinos are also committed to developing, implementing and evaluating responsible
gambling measures that are approved best practices and are additionally open to the latest scientific
findings and developments in

the field.
All staff at ECA member casinos receive basic information and lectures about the issues of problem
gambling and responsible gambling measures in order to create awareness of the issues involved
throughout the casino operation

and its administration. All staff at ECA member casinos who have direct customer contact receive more
in-depth and appropriate knowledge on the issue of problem gambling through regular training. They
are familiar

with the early warning signs and are also trained to have a meaningful and purposeful conversation with
customers on the subject. They also have knowledge about available treatment options and contact
persons (supported by the availability

of printed brochures covering the subject). At ECA member casinos, responsible gambling measures and
processes cover at least the following areas:

 -Prevention of problem gambling

In order to achieve a better and more effective approach towards fighting problem gambling and
implementing effective and efficient responsible gambling measures, the ECA introduced its own
responsible gambling framework in 2013.

This is a collection of measures that are divided into several areas aiming to ensure a pleasant and fun
gambling experience for all customers during each visit. The framework is set up in a way that allows for
certification

of proper implementation by independent auditors. With this approach towards responsible gambling
the ECA and its member casinos set an example for the whole industry.
 Online Gambling in Serbia in general

The land-locked state of Serbia has been in existence since the days of the Roman Empire, with a
dramatic history that can be traced back to before the fall of Constantinopole. In opposition to many
European nations, this lengthy and illustrious past has no record of any legal gambling up until 1964.,
when the Yugoslavian government introduced casinos. By the tail end of the next decade, all casinos
were under the sole control of the government, but today the picture is far more relaxed - even where
online gambling is concerned.

The Legal Landscape

Despite the upheavel caused by the civil wars that ravaged the former state of Yugoslavia before it
broke up into six independent countries, gambling has remained legal since the initial 1964. act.
Gambling licence holders are overseen by the Games of Chance Administration (GCA), a department
within the Serbian Ministry of Finance and Economy. As well as insisting on a mandatory connection for
all casinos to the GCA computer network for regulation purposes, the ministry also controls the national
lottery, Narodna Lutrija.
Gambling has not had the same success with Serbia as it has with other nations, possibly due to it’s
troubled past – and the fact that almost all casinos and betting shops are located within the capital city
of Belgrade. As a result, the Serbian government has been slow to introduce regulation, not only for
physical gambling but for online gambling as well. Up until recently there were no laws governing online
gambling, allowing any foreign betting company to provide a service for Serbian players.
However, in 2011. the Serbian government started to get their act together and announced the passing
of a new online gambling law, which came into effect the following year. As a result of the new
legislation, any company offering online gambling must relocate it’s servers to Serbia or face being
blacklisted and blocked by Serbian ISPs. This restrication was tempered with a gaming tax collecting just
5% of the Gross Gaming Yield over a 10-year licence, in an attempt at avoiding a total exodus of online
companies. The government also gave the authorities more power to crack down on illegal underground
gambling, which was still a significant problem, especially within the sports betting industry. In 2011.,
the police carried out a large-scale operation involving over 500 officers taking part in simultaneous
raids. As a consequence, five senior gambling inspectors were arrested on bribery charges for their part
in an underground gambling ring, which had cost the country millions euros in unpaid gambling taxes.
 Popular Markets

Sports betting is very popular in Serbia, thanks in part to one of Serbia’s leading operators, Max Bet,
striking a deal with SBTech in 2013. to upgrade its betting platform. This allowed the company to offer a
bigger variety of sports to its Serbian customers. As with most countries in Europe, football is the most
popular sport to bet on. Serbia’s football team has a passionately supportive home crowd and has
enjoyed moments of brilliance in recent history, including qualifying (as Serbia and Montenegro) ahead
of favourites Spain in their 2006. World Cup group. The country also enjoys betting on its talented
basketball team, which has repeatedly won medals in the FIBA EuroBasket competition and its currently
ranked 4th in the world.
Although they have yet to host one of the biggest poker tournaments, national group Poker Saves Serbia
joined the International Poker Federation of Poker in 2010. It now organises a number of Match Poker
tournaments throughout the year, working to help develop the skills of Serbian players.

The Future of Gambling in Serbia

Serbia’s recent move to regulate and legalise online gambling, while simultaneously making the licencing
requirements attractive to potential foreign investors, is an impressive first step – particularly when
compared to more restrictive, less successful rulings elsewhere in Europe. Although the country still has
a major problem with illegal underground activities and websites operating without a licence, Serbia
seems set on the right course to make online gambling as an industry work for the players, the operating
companies, and the governments that oversee them.