CS Contact Tracing Level II

COMPETENCY STANDARDS
CONTACT TRACING LEVEL II
HUMAN HEALTH/HEALTH CARE SECTOR
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

East Service Road, South Luzon Expressway (SLEX), Taguig City, Metro Manila
TABLE OF CONTENTS
HUMAN HEALTH/HEALTH CARE SECTOR
Page No.
SECTION 1 CONTACT TRACING LEVEL II …………………………….... 1
SECTION 2 COMPETENCY STANDARDS ……………………..……...…. 2 – 86

• Basic Competencies ……………….…………...……... 2 – 34
• Common Competencies ……………………...………. 35 – 59
• Core Competencies ……….…………………...…..….. 60 – 86
SECTION 3 TRAINEE ENTRY REQUIREMENTS ………………...…….... 87 – 89

TRAINER’S QUALIFICATIONS
LIST OF TOOLS, MATERIALS AND EQUIPMENT
TRAINING FACILITIES
3.1 Trainee Entry Requirements …………...………..…. 87
3.2 Trainer's Qualifications ……………..…………….… 87
3.3 Tools, Materials and Equipment ……………….….. 87 – 89
3.4 Training Facilities …………………...……...….…….. 90
ACKNOWLEDGEMENTS ………………………….…………….…..….……… 91 – 92
COMPETENCY STANDARDS FOR
SECTION 1 CONTACT TRACING LEVEL II
The CONTACT TRACING LEVEL II consists of competencies that a person must

achieve to conduct case investigation and contact identification, conduct profiling of
contacts and follow-up, conduct referral to health facility, quarantine facility, and other
relevant agencies, conduct health education programs, perform data recording and
reporting and conduct monitoring and surveillance.
The Units of Competency comprising this Qualification include the following:
Unit Code BASIC COMPETENCIES

400311210 Participate in workplace communication
400311211 Work in team environment
400311212 Solve/address general workplace problems
400311213 Develop career and life decisions
400311214 Contribute to workplace innovation
400311215 Present relevant information
400311216 Practice occupational safety and health policies and procedures
400311217 Exercise efficient and effective sustainable practices in the workplace
400311218 Practice entrepreneurial skills in the workplace
Unit Code COMMON COMPETENCIES

HHC532201 Implement and monitor infection control policies and procedures
HHC532202 Respond effectively to difficult/challenging behavior
HHC532203 Apply basic first aid
HHC532204 Maintain high standard of patient / client services
Unit Code CORE COMPETENCIES

HHC532301 Conduct case investigation and contact identification
HHC532302 Conduct profiling of contacts and follow-up
HHC532303 Conduct referral to health facility, quarantine facility and other
relevant agencies
HHC532304 Conduct health education programs
HHC532305 Perform data recording and reporting
HHC532306 Conduct monitoring and surveillance
A person who has achieved this Qualification is competent to be:
❑ Contact Tracer (Local Government Unit: Province/ City/ Municipality/

Barangay)
CS – Contact Tracing Level II July 2020 1

SECTION 2 COMPETENCY STANDARDS
This section gives the details of the contents of the units of competency required in
CONTACT TRACING LEVEL II.
BASIC COMPETENCIES
UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE : 400311210
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to gather, interpret and convey information in
response to workplace requirements.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Obtain and 1.1 Specific and relevant 1.1 Effective verbal and 1.1 Following simple
convey information is accessed nonverbal spoken language
workplace from appropriate communication 1.2 Performing routine
information sources 1.2 Different modes of workplace duties
1.2 Effective questioning, communication following simple
active listening and 1.3 Medium of written notices
speaking skills are communication in 1.3 Participating in
used to gather and the workplace workplace
convey information meetings and
1.3 Appropriate medium is 1.4 Organizational discussions
used to transfer policies 1.4 Preparing work-
information and ideas 1.5 Communication related documents
1.4 Appropriate non- verbal procedures and 1.5 Estimating,
communication is used systems calculating and
1.5 Appropriate lines of 1.6 Lines of recording routine
communication with Communication workplace
supervisors and 1.7 Technology relevant measures
colleagues are to the enterprise and 1.6 Relating/
identified and followed the individual’s work Interacting with
1.6 Defined workplace responsibilities people of various
procedures for the 1.8 Workplace etiquette levels in the
location and storage of workplace
information are used 1.7 Gathering and
1.7 Personal interaction is providing basic
carried out clearly and information in
concisely response to
workplace
requirements
1.8 Applying basic
business writing
skills

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1.9 Applying
interpersonal skills
in the workplace
1.10 Performing
active-listening
skills
2. Perform 2.1 Written notices and 2.1 Effective verbal and 2.1 Following simple
duties instructions are read non-verbal spoken
following and interpreted in communication instructions
workplace accordance with 2.2 Different modes of 2.2 Performing routine
instructions organizational communication workplace duties
guidelines 2.3 Medium of following simple
2.2 Routine written communication in written notices
instruction is followed the workplace 2.3 Participating in
based on established 2.4 Organizational/ workplace
procedures workplace policies meetings and
2.3 Feedback is given to 2.5 Communication discussions
workplace supervisor- procedures and 2.4 Completing work-
based instructions/ systems related documents
information received 2.6 Lines of 2.5 Estimating,
2.4 Workplace communication calculating and
interactions are 2.7 Technology relevant recording routine
conducted in a to the enterprise and workplace
courteous manner the individual’s work measures
2.5 Where necessary, responsibilities 2.6 Relating/
clarifications about 2.8 Effective questioning Responding to
routine workplace techniques (clarifying people of various
procedures and and probing) levels in the
matters concerning 2.9 Workplace etiquette workplace
conditions of 2.7 Gathering and
employment are providing
sought and asked from information in
appropriate sources response to
2.6 Meetings outcomes are workplace
interpreted and requirements
implemented 2.8 Applying basic
questioning/
querying
2.9 Applying skills in
reading for
information
2.10 Applying skills in
locating
3. Complete 3.1 Range of forms 3.1 Effective verbal and 3.1 Completing work-
relevant work relating to conditions of non-verbal related documents
related employment are communication 3.2 Applying
documents completed accurately 3.2 Different modes of operations of
and legibly communication addition,
3.2 Workplace data is 3.3 Workplace forms subtraction,
recorded on standard and documents

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
workplace forms and 3.4 Organizational/ division and
documents Workplace policies multiplication
3.3 Errors in recording 3.5 Communication 3.3 Gathering and
information on forms/ procedures and providing
documents are systems information in
identified and acted 3.6 Technology relevant response to
upon to the enterprise and workplace
3.4 Reporting requirements the individual’s work requirements
to supervisor are responsibilities 3.4 Applying Effective
completed according to record keeping
organizational skills
guidelines

RANGE OF VARIABLES
VARIABLE RANGE
1. Appropriate sources May include:
1.1. Team members
1.2. Supervisor/Department Head
1.3. Suppliers
1.4. Trade personnel
1.5. Local government
1.6. Industry bodies
2. Medium May include:
2.1. Memorandum
2.2. Circular
2.3. Notice
2.4. Information dissemination
2.5. Follow-up or verbal instructions
2.6. Face-to-face communication
2.7. Electronic media (disk files, cyberspace)
3. Storage May include:
3.1. Manual filing system
3.2. Computer-based filing system
4. Workplace interactions May include:
4.1. Face-to-face
4.2. Telephone
4.3. Electronic and two-way radio
4.4. Written including electronic means, memos,
instruction and forms
4.5. Non-verbal including gestures, signals, signs and
diagrams
5. Forms May include:
5.1. HR/Personnel forms, telephone message forms,
safety reports

EVIDENCE GUIDE
1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Prepared written communication following standard
format of the organization
1.2 Accessed information using workplace communication
equipment/systems
1.3 Made use of relevant terms as an aid to transfer
information effectively
1.4 Conveyed information effectively adopting formal or
informal communication
2. Resource Implications The following resources should be provided:
2.1 Fax machine
2.2 Telephone
2.3 Notebook
2.4 Writing materials
2.5 Computer with Internet connection
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Demonstration with oral questioning
3.2 Interview
3.3 Written test
3.4 Third-party report
4. Context for 4.1 Competency may be assessed individually in the actual
Assessment workplace or through an accredited institution

UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT
UNIT CODE : 400311211
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to identify
one’s roles and responsibilities as a member of a team.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Describe 1.1 The role and objective 1.1 Group structure 1.1 Communicating
team role of the team is identified 1.2 Group development with others,
and scope from available sources 1.3 Sources of appropriately
of information information consistent with
1.2 Team parameters, the culture of the
reporting relationships workplace
and responsibilities are 1.2 Developing ways
identified from team in improving work
discussions and structure and
appropriate external performing
sources respective roles in
the group or
organization
2. Identify one’s 2.1 Individual roles and 2.1 Team roles and 2.1 Communicating
role and responsibilities within objectives with others,
responsibility the team environment 2.2 Team structure and appropriately
within a team are identified parameters consistent with
2.2 Roles and objectives of 2.3 Team development the culture of the
the team is identified 2.4 Sources of workplace
from available sources information 2.2 Developing ways
of information in improving work
2.3 Team parameters, structure and
reporting relationships performing
and responsibilities are respective roles in
identified based on the group or
team discussions and organization
appropriate external
sources
3. Work as a 3.1 Effective and 3.1 Communication 3.1 Communicating
team appropriate forms of Process appropriately,
member communications are 3.2 Workplace consistent with
used and interactions communication the culture of the
undertaken with team protocol workplace
members based on 3.3 Team planning and 3.2 Interacting
company practices decision making effectively with
3.2 Effective and 3.4 Team thinking others
appropriate 3.5 Team roles 3.3 Deciding as an
contributions made to 3.6 Process of team individual and as
complement team development a group using
activities and 3.7 Workplace context group think
objectives, based on strategies and
workplace context techniques

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
3.3 Protocols in reporting 3.4 Contributing to
are observed based on Resolution of
standard company issues and
practices concerns
3.4 Contribute to the
development of team
work plans based on an
understanding of team’s
role and objectives

RANGE OF VARIABLES
VARIABLE RANGE
1. Role and objective of May include but not limited to:
team 1.1. Work activities in a team environment with
enterprise or specific sector
1.2. Limited discretion, initiative and judgement maybe
demonstrated on the job, either individually or in a
team environment
2. Sources of information May include but not limited to:
2.1. Standard operating and/or other workplace
procedures
2.2. Job procedures
2.3. Machine/equipment manufacturer’s specifications
and instructions
2.4. Organizational or external personnel
2.5. Client/supplier instructions
2.6. Quality standards
2.7. OHS and environmental standards
3. Workplace context May include but not limited to:
3.1. Work procedures and practices
3.2. Conditions of work environments
3.3. Legislation and industrial agreements
3.4. Standard work practice including the storage,
safe handling and disposal of chemicals
3.5. Safety, environmental, housekeeping and quality
guidelines

EVIDENCE GUIDE

Competency 1.1 Worked in a team to complete workplace activity
1.2 Worked effectively with others
1.3 Conveyed information in written or oral form
1.4 Selected and used appropriate workplace language
1.5 Followed designated work plan for the job
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace or appropriately simulated
environment where assessment can take place
2.2 Materials relevant to the proposed activity or tasks
Assessment 3.1 Role play involving the participation of individual member
to the attainment of organizational goal
3.2 Case studies and scenarios as a basis for discussion of
issues and strategies in teamwork
3.3 Socio-drama and socio-metric methods
3.4 Sensitivity techniques
3.5 Written Test
4. Context for 4.1 Competency may be assessed in workplace or in a
Assessment simulated workplace setting
4.2 Assessment shall be observed while task are being
undertaken whether individually or in group

UNIT OF COMPETENCY : SOLVE/ADDRESS GENERAL WORKPLACE
PROBLEMS
UNIT CODE : 400311212
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to apply problem-solving techniques to determine the origin
of problems and plan for their resolution. It also includes
addressing procedural problems through documentation,
and referral.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify 1.1 Routine problems or 1.1 Current industry 1.1 Identifying current
routine procedural problem hardware and industry hardware
problems areas are identified software products and software
1.2 Problems to be and services products and
investigated are defined 1.2 Industry services
and determined maintenance, 1.2 Identifying current
1.3 Current conditions of service and helpdesk industry
the problem are practices, processes maintenance,
identified and and procedures services and
documented 1.3 Industry standard helpdesk
diagnostic tools practices,
1.4 Malfunctions and processes and
resolutions procedures.
1.3 Identifying current
industry standard
diagnostic tools
1.4 Describing
common
malfunctions and
resolutions.
1.5 Determining the
root cause of a
routine
malfunction

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2. Look for 2.1 Potential solutions to 2.1 Current industry 2.1 Identifying current
solutions to problem are identified hardware and industry hardware
routine 2.2 Recommendations software products and software
problems about possible solutions and services products and
are developed, 2.2 Industry service and services
documented, ranked helpdesk practices, 2.2 Identifying
and presented to processes and services and
appropriate person for procedures helpdesk
decision 2.3 Operating systems practices,
2.4 Industry standard processes and
diagnostic tools procedures.
2.5 Malfunctions and 2.3 Identifying
resolutions. operating system
2.6 Root cause analysis 2.4 Identifying current
industry standard
diagnostic tools
2.5 Describing
common
malfunctions and
resolutions.
2.6 Determining the
root cause of a
routine
malfunction
3. Recommend 3.1 Implementation of 3.1 Standard procedures 3.1 Producing
solutions to solutions are planned 3.2 Documentation documentation
problems 3.2 Evaluation of produce that recommends
implemented solutions solutions to
are planned problems
3.3 Recommended 3.2 Following
solutions are established
documented and submit procedures
to appropriate person
for confirmation

RANGE OF VARIABLES
VARIABLE RANGE
1. Problems/Procedural May include but not limited to:
Problem 1.1 Routine/non – routine processes and quality
problems
1.2 Equipment selection, availability and failure
1.3 Teamwork and work allocation problem
1.4 Safety and emergency situations and incidents
1.5 Work-related problems outside of own work area
2. Appropriate person May include but not limited to:
2.1 Supervisor or manager
2.2 Peers/work colleagues
2.3 Other members of the organization
3. Document May include but not limited to:
3.1 Electronic mail
3.2 Briefing notes
3.3 Written report
3.4 Evaluation report
4. Plan May include but not limited to:
4.1 Priority requirements
4.2 Co-ordination and feedback requirements
4.3 Safety requirements
4.4 Risk assessment
4.5 Environmental requirements

EVIDENCE GUIDE

Competency 1.1 Determined the root cause of a routine problem
1.2 Identified solutions to procedural problems.
1.3 Produced documentation that recommends solutions to
problems.
1.4 Followed established procedures.
1.5 Referred unresolved problems to support persons.
2. Resource 2.1. Assessment will require access to a workplace over an

Implications extended period, or a suitable method of gathering
evidence of operating ability over a range of situations.
Assessment 3.1 Case Formulation
3.2 Life Narrative Inquiry
3.3 Standardized test
The unit will be assessed in a holistic manner as is practical and
may be integrated with the assessment of other relevant units of
competency. Assessment will occur over a range of situations,
which will include disruptions to normal, smooth operation.
Simulation may be required to allow for timely assessment of
parts of this unit of competency. Simulation should be based on
the actual workplace and will include walk through of the relevant
competency components.
Assessment workplace or simulation environment in TESDA accredited
institutions.

UNIT OF COMPETENCY : DEVELOP CAREER AND LIFE DECISIONS
UNIT CODE : 400311213
UNIT DESCRIPTOR : This unit covers the knowledge, skills, and attitudes in
managing one’s emotions, developing reflective practice,
and boosting self-confidence and developing self-
regulation.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Manage 1.1 Self-management 1.1 Self-management 1.1 Managing properly
one’s strategies are strategies that assist one’s emotions and
emotion identified in regulating recognizing
1.2 Skills to work behavior and situations that
independently and to achieving personal cannot be changed
show initiative, to be and learning goals and accept them
conscientious, and (e.g. Nine self- and remain
persevering in the face management professional
of setbacks and strategies according 1.2 Developing self-
frustrations are to Robert Kelley) discipline, working
developed 1.2 Enablers and independently and
1.3 Techniques for barriers in achieving showing initiative to
effectively handling personal and career achieve personal
negative emotions and goals and career goals
unpleasant situation 1.3 Techniques in 1.3 Showing
in the workplace are handling negative confidence, and
examined emotions and resilience in the
unpleasant situation face of setback and
in the workplace frustrations and
such as frustration, other negative
anger, worry, emotions and
anxiety, etc. unpleasant
situations in the
workplace
2. Develop 2.1 Personal strengths and 2.1 Basic SWOT 2.1 Using the basic
reflective achievements, based analysis SWOT analysis as
practice on self-assessment 2.2 Strategies to self-assessment
strategies and teacher improve one’s strategy
feedback are attitude in the 2.2 Developing
contemplated workplace reflective practice
2.2 Progress when seeking 2.3 Gibbs’ Reflective through realization
and responding to Cycle/Model of limitations,
feedback from (Description, likes/ dislikes;
teachers to assist them Feelings, through showing
in consolidating Evaluation, of self-confidence
strengths, addressing Analysis, 2.3 Demonstrating self-
weaknesses and Conclusion, and acceptance and
fulfilling their potential Action plan) being able to
are monitored accept challenges

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2.3 Outcomes of personal
and academic
challenges by
reflecting on previous
problem solving and
decision-making
strategies and
feedback from peers
and teachers are
predicted
3. Boost self- 3.1 Efforts for continuous 3.1 Four components of 3.1 Performing
confidence self-improvement are self-regulation based effective
and develop demonstrated on Self-Regulation communication
self- 3.2 Counter-productive Theory (SRT) skills – reading,
regulation tendencies at work are 3.2 Personality writing, conversing
eliminated development skills
3.3 Positive outlook in life concepts 3.2 Showing affective
are maintained 3.3 Self-help concepts skills – flexibility,
(e. g., 7 Habits by adaptability, etc.
Stephen Covey, 3.3 Self-assessment
transactional for determining
analysis, psycho- one’s strengths and
spiritual concepts) weaknesses

RANGE OF VARIABLES
VARIABLE RANGE
1. Self-management May include but not limited to:
strategies 1.1 Seeking assistance in the form of job coaching or
mentoring
1.2 Continuing dialogue to tackle workplace grievances
1.3 Collective negotiation/bargaining for better working
conditions
1.4 Share your goals to improve with a trusted co-worker
or supervisor
1.5 Make a negativity log of every instance when you
catch yourself complaining to others
1.6 Make lists and schedules for necessary activities
2. Unpleasant situation May include but not limited to:
2.1 Job burn-out
2.2 Drug dependence
2.3 Sulking
EVIDENCE GUIDE

Competency 1.1 Express emotions appropriately
1.2 Work independently and show initiative
1.3 Consistently demonstrate self-confidence and self-
discipline
2.1. Access to workplace and resource s
2.2. Case studies
Assessment 3.1. Demonstration or simulation with oral questioning
3.2. Case problems involving work improvement and
sustainability issues
3.3. Third-party report
4. Context for 4.1. Competency assessment may occur in workplace or
Assessment any appropriately simulated environment

UNIT OF COMPETENCY : CONTRIBUTE TO WORKPLACE INNOVATION
UNIT CODE : 400311214
to make a pro-active and positive contribution to workplace
innovation.
PERFORMANCE
ELEMENT Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify 1.1 Opportunities for 1.1 Roles of individuals 1.1 Identifying
opportunities to improvement are in suggesting and opportunities to
do things better identified proactively in making improve and to do
own area of work improvements things better
1.2 Information are 1.2 Positive impacts involvement
gathered and reviewed and challenges in 1.2 Identifying the
which may be relevant innovation positive impacts
to ideas and which 1.3 Types of changes and the challenges
might assist in gaining and responsibility of change and
support for idea 1.4 Seven habits of innovation
highly effective 1.3 Identifying
people examples of the
types of changes
that are within and
outside own scope
of responsibility
2. Discuss and 2.1 People who could 2.1 Roles of individuals 2.1 Identifying
develop provide input to ideas in suggesting and opportunities to
ideas with for improvements are making improve and to do
others identified improvements things better.
2.2 Ways of approaching 2.2 Positive impacts Involvement
people to begin sharing and challenges in 2.2 Identifying the
ideas are selected innovation positive impacts
2.3 Meeting is set with 2.3 Types of changes and the challenges
relevant people and responsibility of change and
2.4 Ideas for follow up are 2.4 Seven habits of innovation
review and selected highly effective 2.3 Providing examples
based on feedback people of the types of
2.5 Critical inquiry changes that are
method is used to within and outside
discuss and develop own scope of
ideas with others responsibility
2.4 Communicating
ideas for change
through small group
discussions and
meetings
3. Integrate 3.1 Critical inquiry method 3.1 Roles of individuals 3.1 Identifying
ideas for is used to integrate in suggesting and opportunities to
change in improve and to do

PERFORMANCE
elaborated in the
Range of Variables
the different ideas for making things better
workplace change of key people improvements involvement
3.2 Summarizing, 3.2 Positive impacts 3.2 Identifying the
analyzing and and challenges in positive impacts
generalizing skills are innovation and the challenges
used to extract salient 3.3 Types of changes of change and
points in the pool of and responsibility innovation
ideas 3.4 Seven habits of 3.3 Providing examples
3.3 Reporting skills are highly effective of the types of
likewise used to people changes that are
communicate results 3.5 Basic research within and outside
3.4 Current Issues and skills own scope of
concerns on the responsibility
systems, processes 3.4 Communicating
and procedures, as ideas for change
well as the need for through small group
simple innovative discussions and
practices are identified meetings
3.5 Demonstrating skills
in analysis and
interpretation of
data

RANGE OF VARIABLES
VARIABLE RANGE
1. Opportunities for May include:
improvement 1.1 Systems
1.2 Processes
1.3 Procedures
1.4 Protocols
1.5 Codes
1.6 Practices
2. Information May include:
2.1 Workplace communication problems
2.2 Performance evaluation results
2.3 Team dynamics issues and concerns
2.4 Challenges on return of investment
2.5 New tools, processes and procedures
2.6 New people in the organization
3. People who could May include:
provide input 3.1 Leaders
3.2 Managers
3.3 Specialists
3.4 Associates
3.5 Researchers
3.6 Supervisors
3.7 Staff
3.8 Consultants (external)
3.9 People outside the organization in the same field or
similar expertise/industry
3.10 Clients
4. Critical inquiry method May include:
4.1 Preparation
4.2 Discussion
4.3 Clarification of goals
4.4 Negotiate towards a Win-Win outcome
4.5 Agreement
4.6 Implementation of a course of action
4.7 Effective verbal communication. See our pages Verbal
Communication and Effective Speaking
4.8 Listening
4.9 Reducing misunderstandings is a key part of effective
negotiation
4.10 Rapport Building
4.11 Problem Solving
4.12 Decision Making
4.13 Assertiveness
4.14 Dealing with Difficult Situations

VARIABLE RANGE
5. Reporting skills May include:
5.1 Data management
5.2 Coding
5.3 Data analysis and interpretation
5.4 Coherent writing
5.5 Speaking
EVIDENCE GUIDE

Competency 1.1 Identified opportunities to do things better
1.2 Discussed and developed ideas with others on how to
contribute to workplace innovation
1.3 Integrated ideas for change in the workplace
1.4 Analyzed and reported rooms for innovation and
learning in the workplace
2. Resource The following resources should be provided:
Implications 2.1 Pens, papers and writing implements
2.2 White board
2.3 Manila papers
Assessment 3.1 Psychological and behavioral Interviews
3.2 Performance Evaluation
3.3 Life Narrative Inquiry
3.4 Review of portfolios of evidence and third-party
workplace reports of on-the-job performance.
3.5 Sensitivity analysis
3.6 Organizational analysis
3.7 Standardized assessment of character strengths and
virtues applied
Assessment workplace or simulation environment in TESDA
accredited institutions

UNIT OF COMPETENCY : PRESENT RELEVANT INFORMATION
UNIT CODE : 400311215
UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes
required to present data/information appropriately.
PERFORMANCE
elaborated in the
Range of Variables
1. Gather data/ 1.1 Evidence, facts and 1.1 Organisational 1.1 Describing
information information are protocols organisational
collected 1.2 Confidentiality protocols relating to
1.2 Evaluation, terms of 1.3 Accuracy client liaison
reference and 1.4 Business 1.2 Protecting
conditions are mathematics and confidentiality
reviewed to determine statistics 1.3 Describing
whether 1.5 Data analysis accuracy
data/information falls techniques/procedu 1.4 Computing
within project scope res business
1.6 Reporting mathematics and
requirements to a statistics
range of audiences 1.5 Describing data
1.7 Legislation, policy analysis
and procedures techniques/
relating to the procedures
conduct of 1.6 Reporting
evaluations requirements to a
1.8 Organisational range of audiences
values, ethics and 1.7 Stating legislation,
codes of conduct policy and
procedures relating
to the conduct of
evaluations
1.8 Stating
organisational
values, ethics and
codes of conduct

PERFORMANCE
elaborated in the
Range of Variables
2. Assess 2.1 Validity of data/ 2.1 Business 2.1 Computing
gathered data/ information is assessed mathematics and business
information 2.2 Analysis techniques are statistics mathematics and
applied to assess data/ 2.2 Data analysis statistics
information techniques/ 2.2 Describing data
2.3 Trends and anomalies procedures analysis
are identified 2.3 Reporting techniques/
2.4 Data analysis requirements to a procedures
techniques and range of audiences 2.3 Reporting
procedures are 2.4 Legislation, policy requirements to a
documented and procedures range of audiences
2.5 Recommendations are relating to the 2.4 Stating legislation,
made on areas of conduct of policy and
possible improvement evaluations procedures relating
2.5 Organisational to the conduct of
values, ethics and evaluations
codes of conduct 2.5 Stating
organisational
values, ethics and
codes of conduct
3. Record and 3.1 Studied 3.1 Data analysis 3.1 Describing data
present data/information are techniques/ analysis
information recorded procedures techniques/
3.2 Recommendations are 3.2 Reporting procedures
analysed for action to requirements to a 3.2 Reporting
ensure they are range of audiences requirements to a
compatible with the 3.3 Legislation, policy range of audiences
project’s scope and and procedures 3.3 Stating legislation,
terms of reference relating to the policy and
3.3 Interim and final reports conduct of procedures relating
are analysed and evaluations to the conduct of
outcomes are 3.4 Organisational evaluations
compared to the criteria values, ethics and 3.4 Stating
established at the codes of conduct organisational
outset values, ethics and
3.4 Findings are presented codes of conduct
to stakeholders practices

RANGE OF VARIABLES
VARIABLE RANGE
1. Data analysis May include but not limited to:
techniques 1.1. Domain analysis
1.2. Content analysis
1.3. Comparison technique
EVIDENCE GUIDE

Competency 1.1 Determine data / information
1.2 Studied and applied gathered data/information
1.3 Recorded and studied data/information
These aspects may be best assessed using a range of
scenarios what ifs as a stimulus with a walk through forming
part of the response. These assessment activities should
include a range of problems, including new, unusual and
improbable situations that may have happened.
2. Resource Implications Specific resources for assessment
2.1 Evidence of competent performance should be obtained
by observing an individual in an information management role
within the workplace or operational or simulated environment.
Assessment 3.1 Written Test
3.2 Interview
3.3 Portfolio
The unit will be assessed in a holistic manner as is practical
and may be integrated with the assessment of other relevant
units of competency. Assessment will occur over a range of
situations, which will include disruptions to normal, smooth
operation. Simulation may be required to allow for timely
assessment of parts of this unit of competency. Simulation
should be based on the actual workplace and will include walk
through of the relevant competency components.
4. Context for 4.1 In all workplace, it may be appropriate to assess this unit
Assessment concurrently with relevant teamwork or operation units.

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL SAFETY AND HEALTH
POLICIES AND PROCEDURES
UNIT CODE : 400311216
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to identify OSH compliance requirements, prepare
OSH requirements for compliance, perform tasks in
accordance with relevant OSH policies and procedures.
PERFORMANCE
elaborated in the
Range of Variables
1. Identify OSH 1.1 Relevant OSH 1.1 OSH preventive 1.1 Applying
compliance requirements, and control communication
requirements regulations, policies requirements skills
and procedures are 1.2 Hierarchy of 1.2 Applying
identified in accordance Controls interpersonal skills
with workplace policies 1.3 Hazard Prevention 1.3 Applying critical
and procedures and Control thinking skills
1.2 OSH activity non- 1.4 General OSH 1.4 Applying
conformities are principles observation skills
conveyed to 1.5 Work standards
appropriate personnel and procedures
1.3 OSH preventive and 1.6 Safe handling
control requirements procedures of
are identified in tools, equipment
accordance with OSH and materials
work policies and 1.7 Standard
procedures emergency plan
and procedures in
the workplace
2. Prepare OSH 2.1 OSH work activity 2.1 Resources 2.1 Applying
requirements material, tools and necessary to Communication
for compliance equipment requirements execute hierarchy skills
are identified in of controls 2.2 Applying
accordance with 2.2 General OSH estimation skills
workplace policies and principles 2.3 Applying
procedures 2.3 Work standards interpersonal skills
2.2 Required OSH and procedures 2.4 Applying critical
materials, tools and 2.4 Safe handling thinking skills
equipment are acquired procedures of 2.5 Applying
in accordance with tools, equipment observation skills
workplace policies and and materials 2.6 Identifying
procedures 2.5 Different OSH material, tool and
2.3 Required OSH control measures equipment
materials, tools and
equipment are
arranged/ placed in
accordance with OSH
work standards

PERFORMANCE
elaborated in the
Range of Variables
3. Perform tasks 3.1 Relevant OSH work 3.1 OSH work 3.1 Applying
in accordance procedures are standards communication
with relevant identified in accordance 3.2 Industry related skills
OSH policies with workplace policies work activities 3.2 Applying
and and procedures 3.3 General OSH interpersonal skills
procedures 3.2 Work Activities are principles 3.3 Applying
executed in accordance 3.4 OSH Violations troubleshooting
with OSH work 3.5 Non-compliance skills
standards work activities 3.4 Applying critical
3.3 Non-compliance work thinking skills
activities are reported 3.5 Applying
to appropriate observation skills
personnel

RANGE OF VARIABLES
VARIABLE RANGE
1. OSH Requirements, May include:
Regulations, Policies and 1.1 Clean Air Act
Procedures 1.2 Building code
1.3 National Electrical and Fire Safety Codes
1.4 Waste management statutes and rules
1.5 Permit to Operate
1.6 Philippine Occupational Safety and Health
Standards
1.7 Department Order No. 13 (Construction Safety
and Health)
1.8 ECC regulations
2. Appropriate Personnel May include:
2.1 Manager
2.2 Safety Officer
2.3 EHS Offices
2.4 Supervisors
2.5 Team Leaders
2.6 Administrators
2.7 Stakeholders
2.8 Government Official
2.9 Key Personnel
2.10 Specialists
2.11 Himself
3. OSH Preventive and May include:
Control Requirements 3.1 Resources needed for removing hazard effectively
3.2 Resources needed for substitution or replacement
3.3 Resources needed to establishing engineering
controls
3.4 Resources needed for enforcing administrative
controls
3.5 Personal Protective equipment
4. Non OSH-Compliance May include non-compliance or observance of the
Work Activities following safety measures:
4.1 Violations that may lead to serious physical harm
or death
4.2 Fall Protection
4.3 Hazard Communication
4.4 Respiratory Protection
4.5 Power Industrial Trucks
4.6 Lockout/Tag-out
4.7 Working at heights (use of ladder, scaffolding)
4.8 Electrical Wiring Methods
4.9 Machine Guarding
4.10 Electrical General Requirements
4.11 Asbestos work requirements
4.12 Excavations work requirements

EVIDENCE GUIDE

Competency 1.1. Convey OSH work non-conformities to appropriate
personnel
1.2. Identify OSH preventive and control requirements in
accordance with OSH work policies and procedures
1.3. Identify OSH work activity material, tools and
equipment requirements in accordance with workplace
policies and procedures
1.4. Arrange/Place required OSH materials, tools and
equipment in accordance with OSH work standards
1.5. Execute work activities in accordance with OSH work
standards
1.6. Report OSH activity non-compliance work activities to
appropriate personnel
2.1 Facilities, materials tools and equipment necessary for
the activity
3. Methods of Assessment Competency in this unit may be assessed through:
3.1 Observation/Demonstration with oral questioning
3.2 Third party report
4. Context for Assessment 4.1 Competency may be assessed in the work place or in
a simulated work place setting

UNIT OF COMPETENCY : EXERCISE EFFICIENT AND EFFECTIVE SUSTAINABLE
PRACTICES IN THE WORKPLACE
UNIT CODE : 400311217
UNIT DESCRIPTOR : This unit covers knowledge, skills and attitude to identify the
efficiency and effectiveness of resource utilization,
determine causes of inefficiency and/or ineffectiveness of
resource utilization and Convey inefficient and ineffective
environmental practices.
PERFORMANCE
ELEMENTS Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify the 1.1 Required resource 1.1 Importance of 1.1 Recording skills
efficiency utilization in the environmental 1.2 Writing skills
and workplace is measured literacy 1.3 Applying innovation
effectiveness using appropriate 1.2 Environmental skills
of resource techniques work procedures
utilization 1.2 Data are recorded in 1.3 Waste
accordance with minimization
workplace protocol 1.4 Efficient energy
1.3 Recorded data are consumptions
compared to determine
the efficiency and
effectiveness of resource
utilization according to
established
environmental work
procedures
2. Determine 2.1 Potential causes of 2.1 Causes of 2.1 Applying deductive
causes of inefficiency and/or environmental reasoning skills
inefficiency ineffectiveness are inefficiencies and 2.2 Applying critical
and/or listed ineffectiveness thinking
ineffectiveness 2.2 Causes of inefficiency 2.3 Applying problem
of resource and/or ineffectiveness solving skills
utilization are identified through 2.4 Applying
deductive reasoning observation skills
2.3 Identified causes of
inefficiency and/or
ineffectiveness are
validated thru
established
environmental
procedures
3. Convey 3.1 Efficiency and 3.1 Appropriate 3.1 Applying written
inefficient and effectiveness of Personnel to and oral
ineffective resource utilization are address the communication
environmental reported to appropriate environmental skills
practices personnel hazards 3.2 Applying critical
3.2 Concerns related 3.2 Environmental thinking
resource utilization are corrective actions

PERFORMANCE
ELEMENTS Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
discussed with 3.3 Applying problem
appropriate personnel solving
3.3 Feedback on 3.4 Applying
information/ concerns observation skills
raised are clarified with 3.5 Practicing
appropriate personnel environmental
awareness
RANGE OF VARIABLES
VARIABLE RANGE
1. Environmental Work May include:
Procedures 1.1 Utilization of Energy, Water, Fuel Procedures
1.2 Waster Segregation Procedures
1.3 Waste Disposal and Reuse Procedures
1.4 Waste Collection Procedures
1.5 Usage of Hazardous Materials Procedures
1.6 Chemical Application Procedures
1.7 Labeling Procedures
2. Appropriate Personnel May include:
2.1 Manager
2.2 Safety Officer
2.3 EHS Offices
2.4 Supervisors
2.5 Team Leaders
2.6 Administrators
2.7 Stakeholders
2.8 Government Official
2.9 Key Personnel
2.10 Specialists
2.11 Himself

EVIDENCE GUIDE

Competency 1.1 Measured required resource utilization in the
workplace using appropriate techniques
1.2 Recorded data in accordance with workplace protocol
1.3 Identified causes of inefficiency and/or ineffectiveness
through deductive reasoning
1.4 Validate the identified causes of inefficiency and/or
ineffectiveness thru established environmental
procedures
1.5 Report efficiency and effectives of resource utilization
to appropriate personnel
1.6 Clarify feedback on information/concerns raised with
appropriate personnel
2.1 Workplace
2.2 Tools, materials and equipment relevant to the tasks
2.3 PPE
2.4 Manuals and references
Assessment 3.1 Demonstration
3.2 Oral questioning
3.3 Written examination
4. Context for 4.1 Competency assessment may occur in workplace or
Assessment any appropriately simulated environment
4.2 Assessment shall be observed while task are being
undertaken whether individually or in-group

UNIT OF COMPETENCY : PRACTICE ENTREPRENEURIAL SKILLS IN THE
WORKPLACE
UNIT CODE : 400311218
UNIT DESCRIPTOR : This unit covers the outcomes required to apply

entrepreneurial workplace best practices and implement
cost-effective operations.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Apply 1.1 Good practices 1.1 Workplace best 1.1 Applying
entrepreneurial relating to workplace practices, policies communication
workplace best operations are and criteria skills
practices observed and selected 1.2 Resource utilization 1.2 Complying with
following workplace 1.3 Ways in fostering quality procedures
policy entrepreneurial
1.2 Quality procedures attitudes:
and practices are 1.3.1 Patience
complied with
according to workplace 1.3.2 Honesty
requirements 1.3.3 Quality-
consciousness
1.3 Cost-conscious habits
in resource utilization 1.3.4 Safety-
are applied based on consciousness
industry standards 1.3.5 Resourcefulness
2. Communicate 2.1 Observed good 2.1 Workplace best 2.1 Applying
entrepreneurial practices relating to practices, policies communication
workplace best workplace operations and criteria skills
practices are communicated to 2.2 Resource utilization 2.2 Complying with
appropriate person 2.3 Ways in fostering quality procedures
2.2 Observed quality entrepreneurial 2.3 Following
procedures and attitudes: workplace
practices are 2.3.1 Patience communication
communicated to 2.3.2 Honesty protocol
appropriate person 2.3.3 Quality-
2.3 Cost-conscious habits consciousness
in resource utilization 2.3.4 Safety-
are communicated consciousness
based on industry 2.3.5 Resourcefulness
standards

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
3. Implement 3.1 Preservation and 3.1 Optimization of 3.1 Implementing
cost-effective optimization of workplace preservation and
operations workplace resources is resources optimizing
implemented in 3.2 5S procedures and workplace
accordance with concepts resources
enterprise policy 3.3 Criteria for cost- 3.2 Observing
3.2 Judicious use of effectiveness judicious use of
workplace tools, 3.4 Workplace workplace tools,
equipment and productivity equipment and
materials are observed 3.5 Impact of materials
according to manual entrepreneurial 3.3 Making
and work requirements mindset to constructive
3.3 Constructive workplace contributions to
contributions to office productivity office operations
operations are made 3.6 Ways in fostering
entrepreneurial 3.4 Sustaining ability
according to enterprise to work within
requirements. attitudes:
3.6.1 Quality- allotted time and
3.4 Ability to work within finances
consciousness
one’s allotted time and 3.6.2 Safety-
finances is sustained consciousness

RANGE OF VARIABLES
VARIABLE RANGE
1.Good practices May include:
1.1 Economy in use of resources
1.2 Documentation of quality practices
2.Resources utilization May include:

2.1 Consumption/ use of consumables
2.2 Use/Maintenance of assigned equipment and
furniture
2.3 Optimum use of allotted /available time
EVIDENCE GUIDE

Competency 1.1 Demonstrated ability to identify and sustain cost-
effective activities in the workplace
1.2 Demonstrated ability to practice entrepreneurial
knowledge, skills and attitudes in the workplace.
2.1 Simulated or actual workplace
2.2 Tools, materials and supplies needed to
demonstrate the required tasks
2.3 References and manuals
2.3.1 Enterprise procedures manuals
2.3.2 Company quality policy
3. Methods of Assessment Competency in this unit should be assessed through:
3.1 Interview
3.2 Third-party report
4.Context of Assessment 4.1 Competency may be assessed in workplace or in a
simulated workplace setting
4.2 Assessment shall be observed while tasks are being
undertaken whether individually or in-group

COMMON COMPETENCIES
UNIT OF COMPETENCY : IMPLEMENT AND MONITOR INFECTION CONTROL

POLICIES AND PROCEDURES
UNIT CODE : HHC532201
UNIT DESCRIPTOR : This unit is concerned with infection control responsibilities

of employees with supervisory accountability to implement
and monitor infection control policy and procedures in a
specific work unit or team within an organization. This unit
does not apply to a role with organization-wide
responsibilities for infection control policy and procedure
development, implementation or monitoring.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Provide 1.1 Relevant information 1.1 Literacy levels and 1.1 Applying effective
information to about the organization's communication skills communication
the work infection control policy of work group and interpersonal
group about and procedures, and members and skills
the applicable industry consequent suitable 1.1.1 Language
organization's codes of practice are communication competence
infection accurately and clearly techniques and reading
control explained to the work 1.2 Concepts of mode of competence
policies and group communication 1.1.2 Negotiating
procedures 1.2 Information about 1.3 Reporting, skills
identified hazards and documentation and 1.1.3 Intra and
the outcomes of use of non-verbal interpersonal
infection risk and verbal skills
assessments is communication 1.2 Identifying mode of
regularly provided to 1.4 Knowledge on OSH, communication
the work group infection control, 1.3 Practicing
1.3 Opportunity is provided environmental and communication
for the work group to institutional, rules, skills with ease
seek further information guidelines, policies 1.4 Applying principles
on workplace infection and procedures of infection control
control issues and 1.5 Respect for client’s 1.5 Using PPE
practices rights (Personal
1.6 Knowledge on the Protective
use of personal Equipment)
protective equipment 1.6 Identifying
1.7 Basic knowledge on transmission of
infectious diseases infectious diseases
transmission 1.7 Implementing
1.9 Principles of OSH, infection
infection control control,
1.9.1 Frequent environmental and
handwashing institutional rules,

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
(WHO guidelines, policies
Standard) and procedures
1.9.2 Body Substance 1.8 Operating
Isolation (BSI) equipment for
by using PPE operation
(Personal 1.9 Reporting and
Protective documentation
Equipment) with accuracy
1.10 Use of disinfectant
1.11 Observe “Social
Distancing”
1.12 Stay at home
as needed
1.13 Knowledge on
equipment for
communication to
be used (computer,
telephone, cell
phone etc.)
2. Integrate the 2.1 Therapeutic 2.1 Use of verbal and 2.1 Applying verbal and
organization's communication is non-verbal non-verbal
infection applied to ensure therapeutic communication
control policy implementation of communication 2.2 Implementing
and infection control policy 2.2 RA 11058 – OSH infection control
procedure in the work place Law policy and
into work 2.2 Infection control 2.3 RA 9008 – procedures
practices policies and Ecological Solid 2.3 Coaching
procedures are Waste Management employees to
implemented based on Act ensure the practice
established procedure 2.4 RA 856 – Sanitation of infection control
2.3 Employer’s coaching Code of the Phil. 2.4 Adopting work
and support ensures 2.5 Hazards and procedures to reflect
the individuals/teams infectious risks appropriate infection
are able to practice 2.6 Appropriate wearing, control practices
infection control removal and 2.5 Encouraging
procedures disposal of PPE employees to report
2.4 Safe work procedures (Personal Protective hazards and risks in
are adopted to reflect Equipment) the work place
appropriate infection 2.7 Use of computer for 2.6 Recognizing
control practices in the documentation and suggestions of
work place reporting employees to
2.5 Employees are improve infection
encouraged to report control practices
hazardous and
infectious risks and to
suggest improvement
of infection control
procedures

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
3. Monitor 3.1 Infection control 3.1 Reporting, 3.1 Using personal
infection hazardous events are documentation and protective
control investigated promptly to use of non-verbal equipment
performance identify their cause in and verbal 3.2 Identifying
and accordance with communication transmission of
implement organization policy and 3.2 Knowledge on OSH, infectious diseases
improvements procedures infection control, 3.3 Using therapeutic
in practices 3.2 Work procedures to environmental and communication
control infection risks institutional, rules, 3.4 Implementing
are monitored and guidelines, policies OSH, infection
reviewed to ensure and procedures control,
compliance 3.3 Concepts on modes environmental and
3.3 Training in work of communication institutional, rules,
procedures is provided 3.4 RA 9003 – guidelines, policies
as required to ensure Ecological Solid and procedures
maintenance of Waste Management 3.5 Applying effective
infection control Act communication and
standards 3.5 Knowledge on the interpersonal skills
3.4 Inadequacies in work use of personal 3.6 Monitoring of
procedures and protective incidence of
infection control equipment infection in the
measures are 3.6 Basic knowledge on workplace
identified, corrected or infectious diseases 3.7 Reporting and
reported to designated transmission documentation with
personnel 3.7 Knowledge on accuracy
3.5 Records of infection equipment for
control risks and communication to be
incidents are accurately used (computer,
maintained as required telephone, cell
3.6 Aggregate infection phone etc.)
control information
reports are used to
identify hazards, to
monitor and improve
risk control Method and
to indicate training
needs

RANGE OF VARIABLES
VARIABLE RANGE
1. Industry Codes of May include:
Practice 1.1 National Health and Medical Research Council
Guidelines for infection control
1.2 Local & National Government Guidelines and Standards
1.3 Manufacturer's recommendations and operating manuals
2. Hazards and the May include:
outcomes of infection 2.1 Sharps
risk assessments 2.2 Glass
2.3 Waste
2.4 Human waste and human tissues
2.5 Personal contact with infectious patients / clients
2.6 Animals, insects and vermin
2.7 Stock, including food, which has passed "used-by"
dates
2.8 Incorrect concentration of disinfectants and chemicals
2.9 Cleaning procedures
2.10 Linen handling procedures
2.11 Work flows
2.12 Use of personal protective clothing
2.13 Food safety
2.14 Personal hygiene
3. Therapeutic May include:
communication 3.1 Verbal communication
3.1.1 One on one dialogue
3.1.2 Orientation
3.1.3 Meeting
3.1.4 Conference
3.2 Non-verbal communication
3.2.1 Memorandum
3.2.2 Minutes of the meeting
3.2.3 Flyers
3.2.4 Billboards
3.2.5 Journals
3.2.6 Warning signs and devices
4. Infection Control May include:
Policies and Procedures 4.1 Company’s manual on infection control policies and
procedures
4.2 COVID 19 infection control in your workplace
4.3 RA 11058 - OSH law
4.4 RA 9003 – Ecological Solid Waste Management
5. Employer’s coaching May include:
and support 5.1 Provide a workplace free of hazards
5.2 Comply with OSH standard
5.3 Make sure employees have and use of safe tools and
equipment and properly maintained
5.4 Use color code poster labels and signs to warn
employees of potential hazards

VARIABLE RANGE
5.5 Provide information that work areas, machinery and
equipment are kept in a safe condition
5.6 Provide information, training instructions and
supervisions of employees so they can work safely
5.7 Provide new employees with specialized orientation
training to help them become familiar with their new
work environment
6. Safe work procedures May include:
6.1 DOLE manual
6.2 OSH manual
6.3 Company’s rules and regulations manual
6.4 Job description for each employees hand outs
6.5 Workplace safety tips
6.5.1 Health and safety company protocol about COVID
19
6.5.1.1 Keep oneself healthy thru vaccine,
vitamins and healthy tips style
6.5.1.2 Maintain personal hygiene
6.5.1.3 Environmental cleaning and
decontamination
6.5.1.4 Cover mouth when coughing and
sneezing
6.5.1.5 Hands off on your nose and mouth
6.5.1.6 Frequent handwashing and use of
disinfectant
6.5.1.7 Wear, remove and dispose PPE properly
6.5.1.8 Always disinfect working area
6.5.1.9 Reducing contact by observing social
distancing
6.5.1.10 Observe isolation technique if you are
sick to prevent spread of infection
6.5.2 “Five S” in workplace, its purpose and benefits
6.5.3 Follow safety procedures
6.5.4 Don’t take shortcuts
6.5.5 Clear up
6.5.6 Clear and organized area
6.5.7 Emergency exit location
6.5.8 Be alert on the job
6.5.9 Take regular break
6.5.10 Be vigilant
6.5.11 F.A. box location
6.5.12 Immediately report incident
6.5.13 Safe and hygiene facilities including toilet, eating
area and first aid with complete contents
7. Hazardous and May include:
infectious risks 7.1 Categories of hazard
7.1.1 Safety
7.1.2 Health
7.1.3 Environment

VARIABLE RANGE
7.2 Classes of hazard
7.2.1 Natural
7.2.2 Man made
7.2.2 Technology
7.2.3 Behavior/attitude
7.3 Specific hazard
7.3.1 Mechanical
7.3.2 Chemical
7.3.3 Physical
7.3.4 Biological
7.3.5 Psychological
7.4 Risks in the workplace
7.4.1 Corona virus – accommodating high risk
employee returning to work
7.4.2 Ergonomics
7.4.3 Risk examples
7.4.3.1 Health risk (smoking)
7.4.3.2 Exposure to computer
7.4.3.3 Working at height
7.4.3.4 Hazardous substances exposure
7.4.3.5 Slips and trips
7.4.3.6 Strain, sprain and pain
7.5 Adapt best practices in the workplace
7.5.1 Provide clear expectations
7.5.2 Give people the opportunity to use their skills
7.5.3 Encourage people to contribute ideas and get
involved in decision making
7.5.4 Reward effort
7.5.5 Stay committed
7.5.6 Hold regular meetings
7.5.7 Seek cultural cohesiveness
8. Infection control May include:
standards 8.1 Goals of infection control policy
8.2 Basic infection control
8.3 Main universal precautions
8.4 Standard infection control precautions
8.5 WHO infection prevention and control
8.6 Data analysis
9. Designated personnel May include:
9.1 Medical team of the company or agency
9.2 Support group
9.2.1 Manager
9.2.2 Infection Control Coordinator
9.2.3 Quality Improvement Coordinator
9.2.4 Infection Control Committee
9.2.5 Occupational Health and Safety Committee
10. Aggregate infection May include:
control information 10.1 Records of needle stick injuries
10.2 Hospital-acquired infection rates

VARIABLE RANGE
10.3 DOH healthcare standards clinical indicators
10.4 HACCP (Hazards Analysis Critical Control Point)
records
10.5 Hazard reports
EVIDENCE GUIDE

Competency 1.1. Communicated with team and individuals on
organizational policy and procedures for infection control
1.2. Applied infection control policies and procedures which
impact on work processes of the specific work unit
1.3. Applied procedures for adopting appropriate infection
practices within work unit
1.4. Demonstrated appropriate handwashing technique
1.5. Demonstrated the ability to appropriately wear, remove
and dispose PPE (Personal Protective Equipment)
1.6. Provided appropriate supervision of work group
2.1. Workplace infection control and health and safety
policies and procedures
2.2. Waste management procedures
2.3. Food safety procedures
2.4. Other organizational policies and procedures
2.5. Duties statements and/or job descriptions
3.1. Observation
3.2. Interview
3.3. Portfolio
3.4. Demonstration with questioning
4. Context of Assessment 4.1. Competency maybe assessed in actual workplace or at
the designated TESDA Accredited Assessment Center.

UNIT OF COMPETENCY : RESPOND EFFECTIVELY TO DIFFICULT/
CHALLENGING BEHAVIOR
UNIT DESCRIPTOR : This unit of competency covers the knowledge, skills and
attitudes to effectively respond to difficult or challenging
behaviour of patient / client.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Plan 1.1 Responses are 1.1 Use of therapeutic 1.1 Applying
responses planned to instances communication therapeutic
of difficult or 1.2 RA 11058 - OSH Law communication
challenging behavior to 1.3 Reporting and 1.2 Implementing
maximize the documentation environmental and
availability of other 1.4 Environmental institutional, rules,
appropriate staff and RA 9003 (Ecological guidelines,
resources based on Solid Waste policies and
established standard Management Act) procedures
practice 1.5 Difficult and 1.3 Identifying issues
1.2 Specific manifestations challenging behavior relating to difficult
of difficult or 1.6 Client issues which and challenging
challenging behavior need to be referred to behavior
are identified and an appropriate health 1.4 Identifying client
strategies professional issues which need
appropriate to these 1.7 Rules of health to be referred to
behaviors are planned professionals involved an appropriate
as required based on with the care of client health
established procedure professional
1.3 Safety of self and 1.5 Thinking and
others is given priority responding quickly
in responding to and strategically
difficult or challenging 1.6 Remaining alert to
behavior according to potential incidents
institutional policies of difficult or
and procedures challenging
behavior
1.7 Working with
others and display
empathy with
client and relatives
1.8 Applying intra and
1.9 Reporting and
documentation
with accuracy
2. Apply 2.1 Difficult or challenging 2.1 Reporting and 2.1 Applying
response behavior is dealt with documentation therapeutic
promptly, firmly and 2.2 Knowledge on communication
diplomatically in institutional, rules,

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
accordance with guidelines, policies 2.2 Implementing
institutional policies and procedures institutional, rules,
and procedures 2.3 Issues relating to guidelines,
2.2 Communication is difficult and policies and
used effectively to challenging behavior procedures
achieve the desired 2.4 Client issues which 2.3 Identifying issues
outcomes in need to be referred to relating to difficult
responding to difficult an appropriate health and challenging
or challenging professional behavior
behavior 2.5 Knowledge on 2.4 Identifying client
2.3 Appropriate policies and rules of issues which
strategies are health professionals need to be
selected to suit involved with the care referred to an
particular instances of of client appropriate health
difficult or challenging professional
behavior 2.5 Remaining alert
to potential
incidents of
difficult or
challenging
behavior
2.6 Reporting and
documentation
with accuracy
3. Report and 3.1 Incidents are reported 3.1 Use of therapeutic 3.1 Applying
review and reviewed communication therapeutic
incidents according to 3.2 Reporting and communication
institutional policies documentation 3.2 Reporting and
and procedures 3.3 Knowledge on documentation
3.2 Incidents are reviewed environment RA 9003 with accuracy
with appropriate staff – Ecological Solid
and suggestions Waste Management
appropriate to area of 3.4 Use of computer for
responsibility are documentation and
made reporting
3.3 Advice and
assistance are
sought from
legitimate sources as
needed according to
agency policies and
procedures

RANGE OF VARIABLES
VARIABLE RANGE
1. Planned responses May include:
1.1 Own ability and experience
1.2 Established institutional procedures
1.3 Knowledge of individual persons and underlying causes
2. Difficult or challenging May include:
behaviors 2.1 Aggression/Assaultive behavior
2.2 Confusion or other cognitive impairment
2.3 Noisiness
2.4 Manipulative
2.5 Wandering
2.6 Self-destructive
2.7 Intoxication
2.8 Withdrawn/depressed
2.9 Negativistic
2.10 Intrusive behavior
2.11 Verbal offensiveness
3. Strategies appropriate May include:
for dealing with 3.1 Diversional activities
challenging behaviors 3.2 Referring to appropriate personnel e.g. supervisor,
security officer
3.3 Following established emergency response procedures
4. Institutional policies May include:
and procedures 4.1 Incident reporting and documentation
4.2 Operational guidelines for handling incidents and/or
cases involving difficult and challenging behavior
4.3 Debriefing of staff involved in the incident
5. Selection of May include:
appropriate strategies 5.1 The nature of the incident
for dealing with 5.2 Potential effect on different parties, patient / client, staff
challenging behaviors and others
5.3 Established procedures and guidelines
6. Report and review May include:
6.1 Purposes of the incident report review
6.2 Characteristics of an incident report review
6.3 Element of an effective incident report review
7. Incident report May include:
7.1 Data of worker/s
7.1.1 Name of worker
7.1.2 Job title / occupation
7.1.3 Time and date of injury
7.1.4 Exact location of the worker at the time of injury

7.1.5 Exact description of how the injury was sustained
7.1.6 If any treatment was provided to the injured and if
so, what kind of treatment
7.1.7 Nature of injury and part of the body affected
7.1.8 Date and time reported
7.1.9 Name and signature of the person making the
report
7.2 Ten essential elements of an incident report
8. Advice and assistance May include:
from legitimate source 8.1 According to company’s policy
8.2 Recommendations
8.3 Employees training on safe work practice
8.4 Preventive maintenance activities that keep equipment
in good operating condition
8.5 Evaluation of job procedures with recommendation for
changes
8.6 Conducting a job hazard analysis to evaluate the task
for any other hazards and then train employees for
these hazards
EVIDENCE GUIDE

Competency 1.1. Identified specific manifestations of difficult or
challenging behavior and strategies are planned,
selected and applied as required
1.2. Maintained personal safety and the safety of others
1.3. Reported incidents, reviewed and responded quickly
and effectively to contingencies
1.4. Used debriefing mechanisms
2.1. Access to relevant workplace or appropriately simulated
environment where assessment can take place
2.2. Relevant institutional policy, guidelines, procedures and
protocols
2.3. Emergency response procedures and employee support
arrangements
Assessment 3.1. Observation with questioning
3.2. Demonstration with questioning
4. Context of 4.1. Competency maybe assessed in actual workplace or at
Assessment the designated TESDA Accredited Assessment Center.

UNIT OF COMPETENCY : APPLY BASIC FIRST AID
to provide an initial response where First Aid is required. In
this unit it is assumed that the First Aider is working under
supervision and / or according to established workplace
First Aid procedures and policies.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Assess the 1.1 Emergency action 1.1 First Aid standard 1.1 Applying emergency
situation principle of First Aid operating action principles of
is applied based on procedure first aid
established procedure 1.2 OSH Law RA 1.2 Identifying physical
1.2 Physical hazards to 11058 hazards
self and casualty’s 1.3 Physical hazards 1.3 Controlling and
health and safety are 1.4 Immediate risk minimizing
identified based on 1.5 Use of gloves and immediate risk for
established procedure mask self and casualty
1.3 Immediate risks to 1.6 First aid kit 1.4 Applying principle to
self and casualty are activate medical
minimized by controlled assistance
in accordance with 1.5 Wearing of mask
OHS requirements and gloves
1.4 First Aid kit must be 1.6 Using of First Aid kit
available at all times
based on OSH Law
and First Aid manual
2. Perform 2.1 Principles of Body 2.1 OSH Law RA 11058 2.1 Applying OSH Law
primary Substance Isolation is 2.2 RA 9003 Solid and RA 9003
survey of the applied based on Waste Management 2.2 Applying principles
victim standard First Aid 2.3 First Aid manual of body substance
procedure 2.4 Principles of body isolation
2.2 Responses and level substance isolation 2.3 Wearing of mask
of consciousness of 2.5 Basic Life Support and gloves
the victim or casualty 2.6 Wear mask and 2.4 Identifying any
are checked based on gloves potentially life-
established standard threatening
first aid procedure condition of
2.3 Potentially life- casualty
threatening condition 2.5 Activating medical
is identified and then assistance is
appropriate treatment is applied
began based on first 2.6 Applying basic life
aid standard procedure support
2.4 Activate medical
assistance is applied
based on established
first aid procedure

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2.5 Basic life support is
applied based on
established first aid
procedure
3. Apply 3.1 Detailed history of 3.1 Therapeutic 3.1 Applying
secondary casualty is obtained communication therapeutic
survey of based on established 3.2 OSH Law RA 11058 communication
casualty standard procedure of 3.3 RA 9003 – 3.2 Applying OSH Law
first aid Ecological Solid RA 11058 and RA
3.2 Physical examination Waste Management 9003
of the casualty is done 3.4 Detailed history of 3.3 Obtaining history of
based on established casualty casualty
procedure 3.5 Physical 3.4 Doing the physical
3.3 Vital signs of casualty examination of the examination
are obtained based on casualty 3.5 Obtaining and
established standard 3.6 Vital signs documenting
procedure of first aid paraphernalia casualty’s vital
3.4 Casualty is endorsed to 3.7 Write an incident signs
physician or paramedic report using pen and 3.6 Documenting and
based on standard paper reporting of
procedure of first aid 3.8 Use of computer for incident
3.5 Written incident recording purpose
report is submitted
based on standard
procedure of company
or home facility

RANGE OF VARIABLES
VARIABLE RANGE
1. Emergency action May include:
principles of first aid 1.1 Concept of first aid
1.2 Objectives of first aid
1.3 Role of first aider
1.4 Survey the scene
1.4.1 Is the scene safe?
1.4.2 What happened?
1.4.3 How many people are injured?
1.4.4 Are there by standers who can help?
1.4.5 Are there available equipment to be used?
1.4.6 Identify yourself as First aider with your PPEs on
1.4.7 Wear mask and gloves
1.4.8 Get consent to give care
2. Physical hazards May include:
2.1 Quick assessment of the surroundings to identify
physical hazards like
2.1.1 Falls
2.1.2 Slips
2.1.3 Working from heights
2.1.4 Collapsed of building
2.1.5 Fire
2.1.6 Presence of toxic chemicals, etc.
3. Immediate risk to self May include:
and casualty 3.1 Injury of the first aider and further injury to casualty
3.2 Death which may occur either or both first aider and
casualty
4. First aid kit May include:
4.1 Digital BP apparatus
4.2 Digital thermometer
4.3 Pulse oximeter
4.4 Cotton balls
4.5 Alcohol
4.6 Disposable gloves (1 box)
4.7 Disposable mask (1 box)
4.8 Clinical collar
4.9 Surgical scissors
4.10 Bandage scissors
4.11 Forceps
4.12 Splint
4.13 Sterile gauze pads
4.14 Spine board
4.15 Ice cap
4.16 Hot water bag
4.17 Medical / adhesive tapes

VARIABLE RANGE
5. Principles of body May include:
substance isolation 5.1 Definition of Body substance Isolation (BSI)
5.1.1 Mode of transmission methods
5.1.1.1 Blood or fluid splash
5.1.1.2 Surface contamination
5.1.1.3 Needle stick exposure
5.1.1.4 Oral contamination due to improper
handwashing
5.2 Proper handwashing (WHO standard)
5.3 Proper wearing, removal and disposal of mask and
gloves (PPE)
5.4 Wearing of HazMat (Hazardous material suit) as
needed
5.5 Use of disinfectant
6. Level of May include:
consciousness 6.1 Awake
6.2 Confused
6.3 Disoriented
6.4 Lethargic
6.5 Obtunded
6.6 Stuporous
6.7 Comatose
6.7.1 Protect spine if necessary
6.7.2 Check C-A-B
6.7.2.1 Circulation
6.7.2.2 Airway
6.7.2.3 Breathing
7 Potentially life- May include:
threatening condition 7.1 Types of unconscious victim
7.1.1 +B +P = Syncope
7.1.2 –B + P = Respiratory arrest
7.1.3 –B - P = Cardiac arrest
* B-breathing: *P - pulse
7.2 TRIAGE (TRIAGE PRIORITY)
7.3 Casualty who has life threatening condition that
involves C-A-B. Treat this victim first and transport as
soon as possible
7.3.1 Airway and breathing difficulties
7.3.2 Choking
7.3.3 Uncontrolled and severe bleeding
7.3.4 Decreased level of consciousness
7.3.5 Shock (different types)
7.3.6 Severe burns (2nd and 3rd degree) with
difficulty of breathing
7.4 Person/casualty who are injured but the condition is
not life threatening. Treatment can be delayed
temporarily
7.4.1 Burns without airway problem
7.4.2 major or multiple or joint injury

VARIABLE RANGE
7.4.3 Back injuries with or without spinal cord injury
7.5 Person who is injured but only minor. Treatment can
be delayed
7.5.1 Minor fracture
7.5.2 minor soft tissue injury
7.6 Lowest priority (Black) person who is already dead or
have little chance of survival
7.6.1 Obvious death
7.6.2 Obviously non survivable injury
7.6.2.1 Major open brain trauma
7.6.2.2 Full cardiac arrest
8 Activate medical May include:
assistance 8.1 Arrange transfer facilities
8.1.1 Phone first – activate or call medical assistance
then return to the victim
8.1.2 Phone fast – CPR first before calling for medical
assistance
9 Basic life support May include:
9.1 Basic life support definition
9.1.1 Respiratory arrest
9.1.2 Cardiac arrest
9.1.3 Artificial respiration or rescue breathing
9.1.4 Cardiopulmonary resuscitation
9.1.4.1 CPR for infant
9.1.4.2 CPR for children
9.1.4.3 CPR for adult
* Follow CPR under AHA ( American Heart
Association C-A-B procedure)
9.2 Check Circulation – Airway - Breathing
9.2.1 Carotid pulse for adult
9.2.2 Brachial pulse for infant
9.2.3 Open airway
9.2.3.1 Head tilt chin lift maneuver
9.2.3.2 Jaw thrust maneuver
9.2.3.3 Modified jaw thrust maneuver
9.3 When to stop CPR
9.3.1 S - Spontaneous breathing and pulse has
occurred
9.3.2 T – Turned over to the physician or
paramedics
9.3.3 O – Operator or first aider is already
exhausted
9.3.4 P – Physician assumed responsibility and if
the casualty has been declared dead
10 Detailed history of May include:
casualty 10.1 Ask the following data:
10.1.1 Signs and symptoms of the episode
10.1.2 What occurred at the onset of accident
10.1.3 Any known allergies

VARIABLE RANGE
10.1.4 Present medication
10.1.4.1 Name of medication
10.1.4.2 Frequency of medication
10.1.4.3 Dosage
10.1.4.4 Time when last taken
10.1.5 Past history of casualty’s medical condition
10.1.6 Last oral intake, last meal, drink or
medication taken prior to accident
10.1.7 Events leading to injury or illness
11 Physical examination May include:
11.1 Begin care and assessment in the order of
importance:
11.1.1 A – Airway
11.1.2 B – Breathing
11.1.3 C – Circulation
11.1.4 D – Disabilities which includes mental status
11.1.5 E - Expose any body part that is fractured
like extremities but still maintain casualty’s
privacy and dignity
11.2 Techniques of physical examination
11.2.1 Inspection
11.2.2 Palpation
11.2.3 Auscultation
11.2.4 Percussion
11.3 Examine the following:
11.3.1 D - Deformity
11.3.2 C - Contusion
11.3.3 A - Abrasion
11.3.4 P – Punctured
11.3.5 B – Bleeding and burns
11.3.6 T – Tenderness
11.3.7 L - Laceration
11.3.8 S – Swelling
11.4 For casualty - fall from heights
11.4.1 Don’t move the casualty
11.4.2 Wait for the paramedics
11.4.3 Keep the casualty calm and well ventilated
12 Vital signs 12.1 Baseline vital signs
12.1.1 Body temperature
12.1.2 Pulse rate
12.1.3 Respiratory rate
12.1.4 Blood pressure
12.2 Assessment of pain
12.2.1 Use of pain scale
13 Incident report 13.1 Definition of term
13.1.1 Accident report
13.1.2 Incident report
13.2 Find the factor
13.2.1 Date, Time and specific location of incident

VARIABLE RANGE
13.2.2 Name, job title and department of employee
involved
13.2.3 Names and accounts of witness
13.2.4 Events leading up to incident
13.2.5 Exactly what the casualty was doing at the
moment of incident
13.2.6 Environmental condition e.g. slippery, wet
floor, lighting, noise, etc.
13.2.7 Circumstances like tools, equipment, PPE
13.2.8 Specific injuries of casualty
13.2.9 Type of treatment given
13.2.10 Damage equipment if there are tools and
equipment involved in the accident
13.2.11 Determine the sequence
13.2.12 Events involved in the incident
13.2.13 Events after the incident
13.2.14 Analyze
13.2.15 Recommend
13.2.16 Name, signature, date and time of the
person who wrote the incident report

EVIDENCE GUIDE

Competency 1.1 Complied with institutional requirements, OSH laws
infections control and manual handling procedures and
relevant health regulations
1.2 Identified physical hazards of the casualty and
minimized immediate risks
1.3 Assessed and monitored the physical condition of the
casualty
1.4 Responded to emergency using basic life support
measures.
1.5 Provided initial response where First Aid is required
1.6 Dealt with complex casualties or incident
1.7 Prepared reports to concerned personnel in a timely
manner
2.1 Access to relevant work station
2.2 Relevant institutional policies, guidelines procedure
and protocol
2.3 Equipment and materials relevant to the proposed
activities
Assessment 3.1 Demonstration with questioning
3.2 Interview
3.3 Third Party report
3.4 Portfolio
4. Context of Assessment 4.1 Competency maybe assessed in actual workplace or
at the designated TESDA Assessment Center.

UNIT OF COMPETENCY : MAINTAIN HIGH STANDARDS OF CLIENT SERVICES
in the maintenance of high standards of patient / client
services.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Communicate 1.1 Effective 1.1 Reporting, 1.1 Calculating the cost
appropriately communication documentation and for additional
with patients / strategies and use of non-verbal personnel
clients techniques are and verbal equipment (ex.
identified and used to communication Interpreter,
achieve best client 1.2 Management of gadgets)
service outcomes conflict 1.2 Identifying the
1.2 Complaints are 1.3 Knowledge on mode on
responded to in cultural differences communication
accordance with of client including appropriate for the
organizational policy rules and policies as situation
to ensure best service necessary 1.3 Applying modes of
to clients 1.4 Roles and communication
1.3 Complaints are dealt responsibilities of 1.4 Operating
with in accordance self and other equipment of
with established workers within the communication
procedures organization needed
1.4 Interpreter services 1.5 Knowledge on client 1.5 Establishing and
are accessed as issues that need to maintaining
required be referred to an relationships,
1.5 Action is taken to appropriate health taking into account
resolve conflicts either professional individual
directly, where a 1.6 Organizational / differences
positive outcome can institutional policies 1.6 Following the
be immediately and procedures for instructions and
achieved, or by privacy and guidance of health
referral to the confidentiality of professionals
appropriate personnel information provided involved with the
1.6 Participation in work by clients and care of client
team is constructive others 1.7 Respecting client
and collaborative and 1.7 Institutional policy rights
demonstrates an on patient / client 1.8 Using effective
understanding of own rights and listening
role responsibilities techniques
1.8 Knowledge on the 1.9 Using appropriate
use mathematical verbal and non-
operations such as verbal
addition, communication
subtraction, division, styles
multiplication 1.10 Using oral and
1.9 Concepts on modes written
of communication communication

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1.10 Knowledge on the 1.11 Applying problem
use of equipment solving skills that
1.11 Knowledge on includes using
operating of available
equipment needed resources while
for communication prioritizing
(computer, cell workload
phone, and other 1.12 Dealing with
forms of media) conflict
1.13 Working with
others and
displaying
empathy with
client and
relatives
1.14 Demonstrating
intra and
interpersonal
skills
1.15 Reporting and
documentation
with accuracy
2. Establish and 2.1 Rapport is established 2.1 Reporting, 2.1 Identifying the
maintain good to ensure the service documentation and mode on
interpersonal is appropriate to and use of non-verbal communication
relationship in the best interests of and verbal appropriate for the
with clients clients communication situation
2.2 Effective listening 2.2 Management of 2.2 Applying modes of
skills are used to conflict communication
ensure a high level of 2.3 Knowledge on 2.3 Operating
effective cultural differences equipment of
communication and of client including communication
quality of service rules and policies needed
as necessary 2.4 Establishing and
2.3 Client concerns and
2.4 Organizational / maintaining
needs are correctly
institutional policies relationships,
identified and
and procedures for taking into account
responded to
privacy and individual
responsibly and
confidentiality of differences
accordingly
information 2.5 Following the
established
provided by clients instructions and
procedures and
and others guidance of health
guidelines
2.5 Institutional policy professionals
2.4 Effectiveness of on client rights and involved with the
interpersonal responsibilities care of client
interaction is 2.6 Concepts on 2.6 Respecting for
consistently modes of client rights
monitored and communication 2.7 Using effective
evaluated to ensure 2.7 Knowledge on the listening
use of equipment techniques

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
best client service 2.8 Knowledge on 2.8 Using appropriate
outcomes operating of verbal and non-
equipment needed verbal
for communication communication
(computer, cell styles
phone, and other 2.9 Using oral and
forms of media) written
communication
2.10 Working with
others and
displaying empathy
with client and
relatives
2.11Applying conflict
management skills
2.12Demonstrating intra
and interpersonal
skills
2.13Reporting and
documentation with
accuracy
3. Act in a 3.1 Respect for 3.1 Reporting, 3.1 Identifying the
respectful differences is documentation and mode on
manner at all positively, actively use of non-verbal communication
times and consistently and verbal appropriate for the
demonstrated in all communication situation
work 3.2 Management of 3.2 Applying modes of
3.2 Confidentiality and conflict communication
privacy of client is 3.3 knowledge on 3.3 Operating
maintained cultural differences equipment of
of client including communication
3.3 Courtesy is
rules and policies needed
demonstrated in all
as necessary 3.4 Establishing and
interactions with
3.4 Organizational / maintaining
clients, their visitors,
institutional policies relationships,
careers and family
and procedures for taking into account
3.4 Assistance with the privacy and individual
care of clients with confidentiality of differences
challenging behaviors information 3.5 Following the
is provided in provided by clients instructions and
accordance with and others guidance of health
established 3.5 Institutional policy professionals
procedures on client rights and involved with the
3.5 Techniques are used responsibilities care of client
to manage and 3.6 Concepts on modes 3.6 Respecting for
minimize aggression of communication client rights
3.7 Knowledge on the 3.7 Using effective
use of equipment listening
3.8 knowledge on techniques
operating of

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
equipment needed 3.8 Using appropriate
for communication verbal and non-
(computer, cell verbal
phone, and other communication
forms of media) styles
3.9 Using oral and
written
communication
3.10Working with
others and
displaying empathy
with client and
relatives
3.11Applying conflict
management skills
3.12Demonstrating intra
and interpersonal
skills
3.13Reporting and
documentation with
accuracy
4. Evaluate own 4.1 Advice and 4.1 Reporting, 4.1 Identifying the
work to assistance are documentation and mode on
maintain a received or sought use of non-verbal communication
high standard from appropriate and verbal appropriate for the
of client sources on own communication situation
service performance 4.2 Concepts on 4.2 Applying modes of
modes of communication
4.2 Own work is adjusted,
communication 4.3 Identifying
incorporating
4.3 Knowledge on standards for work
recommendations that
evaluation and procedures
address performance
analysis of work 4.4 Implementing
issues, to maintain
performance standards for work
the agreed standard
procedures
of client support
4.5 Maintaining
standards for work
procedures
4.6 Demonstrating
intra and
4.7 Reporting and
documentation

RANGE OF VARIABLES
VARIABLE RANGE
1. Communication May include:
1.1. English/Tagalog/vernacular
1.2. Sign language
1.3. Through an interpreter
1.4. Community language as required by the service /
organization
2. Clients May include:
2.1. Clients
2.2. Prospective clients to the service or services
2.3. Clients may be in contact with the institution through
appropriate health care personnel and professionals or
other advocates or agencies
3. Respect for difference May include:
3.1 Physical
3.2 Cognitive/mental or intellectual issues that may impact
on communication
3.3 Cultural and ethnic
3.4 Religious/spiritual
3.5 Social
3.6 Age
3.7 Language literacy and numeracy abilities
3.8 Sexuality and sexual preference
4. Confidentiality and May include:
privacy of clients 4.1 Fees
4.2 Health fund entitlements
4.3 Welfare entitlements
4.4 Payment Method and records
4.5 Public environments
4.6 Legal and ethical requirements
4.7 Writing details ie. medical and consent forms
4.8 Conversations on the telephone
4.9 Secure location for written records
4.10 Offering a private location for discussions
4.11 Information disclosed to an appropriate person
consistent with one’s level of responsibility
5. Others with whom May include:
interaction is required 5.1 Other staff and team members
in regard to client 5.2 Service units or departments
services 5.3 Family members, careers and friends of clients
5.4 Professional representatives or agents of clients such as:
5.4.1 Medical specialists
5.4.2 Nurses
5.4.3 Social workers
5.4.4 Dietitians
5.4.5 Therapists
5.4.6 Allied health professionals

VARIABLE RANGE
5.4.7 Volunteers
5.4.8 Teachers and/or spiritual
5.4.9 Community
5.5 General public
6. Modes of May include:
communication: 6.1 Continuing interaction with clients
6.2 Verbal conversations either in person or via telephone
6.3 Written notes by post or electronic media
6.4 Worker, family member friend or professional interpreter
who has relevant languages
7. Performance May include:
monitoring 7.1 Self- assessment and monitoring
7.2 Supervisor assessment
7.3 Client feedback
7.4 Co-workers’ feedback / peer evaluation
EVIDENCE GUIDE

Competency 1.1. Communicated appropriately with clients
1.2. Handled complaints and resolved conflict, or referred
matters to supervisors when required
1.3. Complied with relevant policies, protocols, guidelines
and procedures of the organization
1.4. Established and maintained good interpersonal
relationship with clients
1.5. Demonstrated courtesy in all interactions with clients,
their visitors, and family
2.1. Access to relevant workplace or appropriately
simulated environment where assessment can take
place
2.2. Relevant government and organizational policy,
guidelines, procedures and protocols
2.3. Any relevant legislation in relation to service delivery
Assessment 3.1. Demonstration with questioning
3.2. Interview
3.3. Third party report
4. Context of 4.1. Competency maybe assessed in actual workplace or at
Assessment the designated TESDA Accredited Assessment Center.

CORE COMPETENCIES
UNIT OF COMPETENCY : CONDUCT CASE INVESTIGATION AND CONTACT

IDENTIFICATION
UNIT DESCRIPTOR : This unit covers the knowledge skills and attitudes required
to gather relevant and specific information from the
identified suspected, probable and confirmed positive for
COVID-19 patient.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the Range of
Variables
1. Plan and 1.1 Patient’s personal 1.1 RA 10173 - Data 1.1 Ability to encode,
prepare for information is checked Privacy Act of 2012 manage, and
the conduct and verified in and its IRR update information
of case accordance with 1.2 Proclamation No. systems
investigation established standards 929, s. 2020, RRD 1.2 Ability to set-up and
and procedures 1.3 IATF Resolutions wear the Protective
1.2 Location of the interview 1.4 Risk Assessment Equipment
is identified and 1.5 Basic Safety and 1.3 Ability to conduct
assessed if conducive Security in the Field Basic First Aid
for interview 1.6 Basic Computing 1.4 Psychosocial skills
1.3 Contact tracers and Numerical 1.5 Probing skills
members and roles of Reasoning 1.6 Information
each member are 1.7 Basic Logic gathering
identified and discussed 1.8 Basic Psychology 1.7 Report writing
in accordance with 1.9 RA 11332 - 1.8 Communication and
established standards Mandatory Reporting research skills
and procedures of Notifiable 1.9 Ability to relate with
1.4 Prescribed/Standard Diseases and Health and communicate
contact tracing forms are Events of Public information to
prepared in accordance Health Concern Act people with different
with established 1.10 Donning and social, cultural and
standards and Doffing of PPE ethnic backgrounds
procedures 1.11 Basic Computer
Processing
1.12 Document
Processing
(Microsoft Office
Word, Excel,
Powerpoint,
Google Mail, Docs,
Drive)
1.13 COVID-KAYA and
CaRT Apps
2. Conduct 2.1 Rapport and trust are 2.1 Non-verbal 2.1 Psychosocial skills
interview established with the Communication 2.2 Probing skills

PERFORMANCE
KNOWLEDGE SKILLS
Variables
with the patient and his/her 2.2 Verbal 2.3 Communication
patient family Communication skills
2.2 Patient’s and family’s 2.3 Active listening 2.4 Information
emotional state is 2.4 Gatekeeping of gathering
assessed and Information 2.5 Report writing/
addressed accordingly 2.5 Privacy and minutes of the
2.3 Members of the confidentiality interview
contact tracing team 2.6 Basic Computing 2.6 Research skills
and their roles are and Numerical 2.7 Ability to relate with
discussed to the Reasoning and communicate
patient and to his/her 2.7 Basic Logic information to
family in accordance 2.8 Inductive Reasoning people with
with established 2.9 Deductive different social,
standards and Reasoning cultural and ethnic
procedures 2.10 Use of recording backgrounds
2.4 Reason for interview is devices, mobile/ 2.8 Interview
explained to the patient cellular phones, techniques
and to his/her family in tablets, laptop, etc.
accordance with 2.11 Case Investigation
established standards Form
and procedures 2.12 WHO Case Report
2.5 Open statements are Form
used to start the
interview proper in
accordance with
established standards
and procedures.
(Reiteration of Opening
Spiel/ Statement)
2.6 Appropriate probing
questions are used to
elicit more information
from the patient and
his/her family as
appropriate
2.7 Active listening is
demonstrated at all
times
2.8 Case Investigation
forms and other forms
prescribed are filled out
appropriately
3. Close 3.1 All questions and 3.1 Non-verbal 3.1 Communication
procedure/ information gathered Communication skills
interview are verified and 3.2 Verbal 3.2 Critical thinking
consolidated in Communication skills
accordance with 3.3 Active listening 3.3 Interpersonal Skills
established standards 3.4 Gatekeeping of
Information

PERFORMANCE
KNOWLEDGE SKILLS
Variables
3.2 Information gathered is 3.5 Privacy and
reviewed and validated confidentiality
with the client/ patient 3.6 Basic Computing
3.3 Interview was closed and Numerical
politely, positively, and Reasoning
prospectively 3.7 Basic Logic
(reassurance) 3.8 Inductive Reasoning
3.9 Deductive
Reasoning
3.10 Use of recording
devices, mobile/
cellular phones,
tablets, laptop, etc.
3.11 Case Investigation
Form
3.12 WHO Case Report
Form
4. Evaluate 4.1 Aims and objectives for 4.1 Non-verbal 4.1 Communication
conduct of the epidemiological Communication skills
interview interview have been 4.2 Verbal 4.2 Critical thinking
examined if achieved Communication skills
and in accordance with 4.3 Active listening
established standards 4.4 Gatekeeping of
and procedures Information
4.2 Epidemiological 4.5 Privacy and
investigation is reviewed confidentiality
in the light of 4.6 Basic Computing
information obtained and Numerical
during the interview and Reasoning
in accordance with 4.7 How to evaluate
established standards epidemiological
and procedures interview
4.3 Interviewing skills 4.8 Epidemiological
developed by evaluating Interview
how one performed and 4.9 Deductive
set goals for the future Reasoning
4.10 Use of recording
devices, mobile/
cellular phones,
tablets, laptop,
etc.
4.11 Case
Investigation
Form
4.12 WHO Case
Report Form
5. Identify close 5.1 Close contacts are 5.1 Verbal 5.1 Communication
contacts or identified in accordance communication skills
persons with the Close Contact 5.2 Non-verbal 5.2 Critical thinking
Line List Form communication skills

PERFORMANCE
KNOWLEDGE SKILLS
Variables
5.2 List of close contacts 5.3 Active Listening
are reviewed and 5.4 IATF Resolutions
verified with the patient and DOH Issuances
5.3 List of all close contacts 5.5 Use of PPE
are reported to the 5.6 Use of Electronic
respective epidemiology Gadgets
unit or local authorities

RANGE OF VARIABLES
VARIABLE RANGE
1. Personal information May include:
1.1 Full Name (Last, First, Middle)
1.2 Date of Birth (mm/dd/yyyy) and Age (n)
1.3 Sex and Gender
1.4 Occupation
1.5 Civil Status
1.6 Nationality
1.7 Valid Government ID Num (e.g. UMID, SSS, GSIS,
Pagibig, Passport Number and PHIC No.)
1.8 Permanent Address
1.9 Current Address
1.10 Workplace Address
1.11 Results of the COVID 19 test, if available
1.12 Travel History the past 14 days until patient was
seen by contact tracing team
1.13 History of exposure to a known confirmed case
1.14 Name of Interviewer
1.15 Name of the disease reporting unit
2. Contact tracer members May include:
2.1 Health worker
2.2 Medical Technologist
2.3 Police (preferably from the Women and Children’s
Desk)
2.4 Barangay Health Emergency Response Team
2.5 Disinfection Team
2.6 Transportation Team
3. Emotional state May include:
3.1 Fear
3.2 Anxiety
3.3 Anger
3.4 Sadness
4. Opening statements May include but not limited to:
4.1 “My name is [First Name], what’s your’s?
4.2 “How are you feeling right now?”
4.3 “I can help you with this”
4.4 “I am here to help”
5. Probing statements May include but not limited to:
5.1 “Can you remember what you did for the past
minutes/ hours/ days…(chronological order)”
5.2 “Can you tell me more about...”
5.3 “Kindly explain to me...”
5.4 “Please describe to me...”
5.5 “Is it okay if you show me...”
6. Close contacts May include:
6.1 face-to-face contact within 1 meter and for more than
15 minutes
6.2 direct physical contact

6.3 direct care without using proper PPEs
6.4 other situations as indicated by local risk
assessments
6.5 individuals who cared for, lived, worked, travelled and
transacted with a confirmed case of COVID-19
7. Interview Techniques May include:
7.1 Context Reinstatement
7.2 Varied Retrieval
7.3 Concentration
7.4 Imaginary
7.5 Control of Information
7.6 Witness Compatible Questioning
7.7 Free recall model
8. Risk Assessment May include:
8.1 Social Risk - leaving in same household with common
kitchen and toilet
8.2 Personal Risk- proper use of PPEs, frequency of use
of PPEs
8.3 Closed, congregate, crowded setting

EVIDENCE GUIDE

Competency 1.1 Accomplished standard interview/documentation
form
1.2 Accomplished Close Contact Line List Form
1.3 Donning and doffing of Personal Protective
Equipment
1.4 Planned and prepared for the conduct of case
investigation
1.5 Conducted interview with the patient
1.6 Closed procedure/ interview
1.7 Identified close contacts or persons
2.1 Standard Forms for case investigation
2.2 Personal Protective Equipment
2.3 Transportation expenses
2.4 Supplies needed for interviews such as ballpen,
pencils, etc.
2.5 Cellphone load for data if using online platform
2.6 Food and water
2.7 Hand Sanitizer
3.1 Role-playing
3.2 Question and answer
3.3 Examination
3.4 Return demonstration on donning and doffing
including health care waste management
4. Context of Assessment 4.1 Competency may be assessed in the actual workplace
or at the designated TESDA Accredited Assessment
Center.

UNIT OF COMPETENCY : CONDUCT PROFILING OF CONTACTS AND FOLLOW-
UP
UNIT DESCRIPTOR : This unit covers the knowledge skills and attitudes required
to conduct profiling of contacts and follow-up.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Profile close 1.1 Collected data are 1.1 Verbal 1.1 Spatial Skills
contacts vetted and harmonized Communication 1.2 Decision making
in accordance with 1.2 Non-verbal skills
established standards communication 1.3 Data Analytics
and procedures (Vetting 1.3 Active listening 1.4 Data Visualization
and harmonization of 1.4 Basic arithmetic 1.5 Data Storytelling
collected data) 1.5 IATF 1.6 Communication
1.2 Collected data are Resolutions/COVID - skills
completed and validated 19 Related
via phone calls or face- Issuances
to-face interviews 1.6 Close Contact Line
1.3 Identified close contacts List Form
are located in 1.7 Close Contact Profile
accordance with Form
established standards 1.8 Contact Tracing
and procedures Signs and Symptoms
1.4 Identified close contacts Log Form
are assessed if 1.9 Health Workers Risk
symptomatic or Assessment Form
asymptomatic in
accordance with
and procedures
1.5 Close contacts who are
symptomatic or
asymptomatic are
classified based on
standard protocols
2. Conduct 2.1 Continuous information 2.1 Verbal 2.1 Spatial Skills
follow-up is elicited in accordance Communication 2.2 Decision making
with established 2.2 Non-verbal skills
standards and communication 2.3 Data Analytics
procedures 2.3 Basic Arithmetic 2.4 Data Visualization
2.2 Information is gathered 2.4 Information 2.5 Data Storytelling
in non-residential areas Gathering 2.6 Communication
in accordance with skills
and procedures
2.3 Coordinate updated
information gathered
with the BHERT, CESU

RANGE OF VARIABLES
VARIABLE RANGE
1. Close Contacts May include:
1.1 Close contacts with symptoms
1.1.1 FIT Suspect COVID-19 Case Definition
1.1.2 DON NOT FIT Covid-19 Case Definition
1.2 Close contacts without symptoms
1.2.1 Non-health worker
1.2.2 Non-health worker with low risk exposure
1.2.3 Health worker with high risk exposure
1.2.4 Contacts in a congregate setting (jail, orphanage,
silungan centers)
2. General Contacts/ May include:
Proximate contacts 2.1 Classroom
(same enclosed 2.2 Office
environment but greater 2.3 Gathering
than 6 ft from a person 2.4 Crowded places (grocery store, establishments)
displaying symptoms of
COVID-19 or someone
who has tested positive
for COVID-19)
3. Contact of a Contact May include:
3.1 F1 Close contact of Confirmed case
3.2 F2 Close contact of F1

EVIDENCE GUIDE

Competency 1.1 Accomplished Standard Forms
1.2 Profiled close contacts
1.3 Conducted follow-up
2.1 Standard Forms used in contact profiling and follow-up
2.2 Personal Protective Equipment
2.3 Transportation expenses
2.4 Supplies needed for profiling and follow-up such as
ballpen, pencils, etc.
2.5 Cellphone load for data if using online platform
2.6 Food and water
2.7 Hand Sanitizer
3. Methods of Assessment Competency in this unit must be assessed through:
3.1 Role-playing
3.2 Question and answer
3.3 Examination
Center.

UNIT OF COMPETENCY : CONDUCT REFERRAL TO HEALTH FACILITY/
QUARANTINE/OTHER RELEVANT AGENCIES
UNIT DESCRIPTOR : Involves safe transport between and within health facilities,
and coordination with the community and primary care
facilities for COVID patients needing referral.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Observes 1.1 Personal Protective 1.1 Effective verbal and 1.1 Giving clear and
proper Equipment PPE (gown, non-verbal proper instructions
infection mask, eye protection, communication to patient and driver
prevention gloves) donned and 1.2 Risk communication 1.2 Proper Donning and
control doffed in accordance 1.3 Guidelines on proper doffing of PPE
(IPC) with established cleaning and 1.3 Preventing
protocols standards and sanitation of vehicles transmission of the
procedures and equipment virus within and
1.2 Proper hand hygiene is 1.4 Proper ventilation of outside the vehicle
performed in the vehicle 1.4 Cleaning and
accordance with 1.5 Safe distance to disinfection of the
established standards avoid transmission vehicle
and procedures 1.6 Characteristics of 1.5 Cleaning and
1.3 Patient is assisted to COVID-19 and mode disinfection of all
minimize contact with of transmission tools and
the vehicle and to avoid 1.7 Infection prevention equipment used in
other unnecessary and control protocols the transfer (eg.
physical contact 1.8 Guidelines on the stretcher,
1.4 Vehicle is kept well- proper use of PPE wheelchair, etc.)
ventilated during and other protective 1.6 Proper
transport (eg. opening devices disposal/cleaning of
windows to reduce risk contaminated
of transmission) materials
1.5 Driver is advised on
proper cleaning and
disinfection of vehicle
and other tools and
equipment with patient
contact in accordance
with established
standards and
procedures
2. Coordinate 2.1 Available resources in 2.1 Risk communication 2.1 Coordination with
with drivers the community are 2.2 Negotiation hospitals, health
and health identified in accordance 2.3 Mapping and location facilities,
workers on with established of all available quarantine
the transport standards and hospitals and facilities facilities, testing
of patient for procedures e.g. 2.4 Estimated time of laboratories and
referral vehicles, health travel from one other relevant
workers, hospitals and

health facilities, location/facility to offices in the
makeshift areas, testing another community
labs & kits, etc. 2.5 Pathophysiology of 2.2 Coordination with
2.2 Needed vehicles to COVID-19 the driver of
pick-up and transport 2.6 Incubation period transport vehicles
the patient is 2.7 Disease progression 2.3 Communicating
dispatched/contacted in 2.8 Use of applicable and accurate
accordance with fastest means of detail/information
established standards communication regarding the
and procedures status of the
2.3 Receiving facility is patient being
notified of: estimated transported
time of arrival, patient
condition and potential
infectious risks
2.4 Relevant stakeholders
in the community are
being coordinated as
necessary
3. Observes 3.1 Informed consent is 3.1 Patient’s rights 3.1 Maintaining patient
proper referral secured from the confidentiality and confidentiality and
and transfer patient and/or family data privacy data privacy
protocol members 3.2 Principles of 3.2 Providing
3.2 Family members are counselling and reassurance to
informed that they will reassuring patient and family
not be taken alongside communication 3.3 Use of appropriate
the patient and advises 3.3 Designated transport referral and
them to undergo route for ambulance/ reporting forms
quarantine and emergency vehicles 3.4 Use of information
monitoring of 3.4 Mode of transmission systems for referral
symptoms of COVID-19 and reporting
3.3 Patient referral forms 3.5 Incubation period 3.5 Accurate reporting
are accurately filled-out 3.6 Proper referral and and documentation
in accordance with reporting forms of health status of
established standards 3.7 Proper use of both patient and
and procedures information systems health staff
3.4 Designated route is for referral and
recognized and used in reporting
accordance with
and procedures
3.5 Health of all staff
involved in the transfer
and transport is
documented in
accordance with
and procedures
4. Monitor 4.1 Accurate and timely 4.1 Principles of 4.1 Counselling and
patient’s information is provided counselling giving advice to
condition to patient and their 4.2 Location and distance patient and family
during family in accordance of health facilities and 4.2 Monitoring and
transport with established quarantine facilities in reporting of
standards and the community patient’s status
procedures 4.3 Disease progression while on transport

4.2 Patient’s symptoms is 4.4 Range of disease 4.3 Performing
monitored while on severity and necessary
transport in accordance complications initial/primary care
with established 4.5 Risk factors for management while
standards and contracting the on transport
procedures disease 4.4 Documentation of
4.3 Primary care 4.6 Vulnerable the referral/
management is populations transport activity
provided, as necessary 4.7 Use necessary
4.4 A log of referral/transfer medical tools (eg.
is kept in accordance thermal scanner, BP
with established apparatus, etc.
standards and
procedures
4.5 Family members are
advised on quarantine
and monitoring of
symptoms in
accordance with
and procedures

RANGE OF VARIABLES
VARIABLE RANGE
1. Resources May include:
1.1 Available ambulance or transport vehicles
1.2 Available hospitals and health facilities
1.3 Available quarantine facilities or makeshift areas
1.4 Available testing laboratories and testing kits
1.5 Available health workers
2. Correspondence May include:
2.1 Drivers of transport vehicle
2.2 Triage officers in facilities
2.3 Facility managers
2.4 Local officials
2.5 municipal/city/provincial social worker
2.6 municipal/city/provincial health officer
2.7 staff in designated Philhealth office
3. Interactions May include:
3.1 testing
3.2 quarantine
3.3 referral
3.4 hospitalization
3.5 health emergency
3.6 financial assistance
3.7 psychosocial assistance
4. Forms May include:
4.1 referral forms
4.2 patient information
4.3 profile of patient’s family/close contacts
4.4 patient transport forms
4.5 patient health status
4.6 status of accompanying health workers and team

EVIDENCE GUIDE

Competency 1.1 Used Personal Protective Equipment (PPE)
1.2 Observed safety and IPC protocols in and out of the
vehicle
1.3 Established rapport and secured informed consent
from patient and family
1.4 Performed proper coordination with all parties
involved in the transfer/transport
1.5 Monitored and documented patient status while on
transport
1.6 Cleaned and disinfected the vehicle and equipment
used in the transport of patient
1.7 Properly disposed all materials used
1.8 Properly filled out all necessary forms
1.9 Generated proper reporting and documentation of the
referral/transport activity
2.1 Personal Protective Equipment (PPE)
2.2 Face masks for patients
2.3 Communication devices
2.4 Transport vehicles
2.5 Referral forms
2.6 Cleaning and disinfection materials
2.7 Devices for vital signs monitoring
3.1 Interview with candidate
3.2 Interviews with patients and families (simulation)
3.3 Interviews with drivers and health workers
(simulation)
3.4 Actual Demonstration
4. Context of Assessment 4.1 Competency may be assessed in the actual
workplace or at the designated TESDA Accredited
Assessment Center.

UNIT OF COMPETENCY : CONDUCT HEALTH EDUCATION PROGRAMS
UNIT DESCRIPTOR : This unit of competency covers the basic knowledge, skills
and attitudes required to conduct health education of
patients during contact tracing.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Establish 1.1 Initial contact is made 1.1 Effective verbal and 1.1 Following simple
and with patient according non-verbal spoken language
maintain to contact tracing plan communication 1.2 Relating/
rapport with and/or established 1.2 Different modes of Interacting with
the patient procedures communication people with
1.2 Courtesy is 1.3 Recognize patient’s various
demonstrated in all privacy, autonomy background
communication with and confidentiality 1.3 Empathizing with
patients and team 1.4 Communication sick or
members procedures and asymptomatic
1.3 Interpersonal exchanges systems patients suspected
are initiated with patient 1.5 Lines of or confirmed
as appropriate communication Covid-19
1.4 Communication is 1.6 Workplace etiquette 1.4 Interpersonal skills
developed and 1.7 Organizational/ 1.5 Active-listening
maintained for effective Workplace policies skills
relationship with patients 1.8 Technology relevant 1.6 Gathering and
1.5 Trust and confidence of to the enterprise providing
patient is consistently and the individual’s information in
generated in all of the work responsibilities response to
relevant work activities workplace
that are undertaken requirements
1.6 Confidentiality and 1.7 Preparing work
privacy of patient is related documents
consistently maintained 1.8 Writing and
1.7 Autonomy or patient’s recording gathered
rights and roles in data
decision- making is
respected
2. Assess 2.1 Patient is interviewed to 2.1 Effective verbal and 2.1 Following simple
patient’s obtain the patient non-verbal spoken language
health information and find communication 2.2 Relating/
educational out more about the 2.2 Different modes of Interacting with
needs and patient as an individual communication people with
readiness to and what his life is like 2.3 Recognize patient’s various
learn. 2.2 Patient’s learning needs privacy, autonomy background
is assessed in and confidentiality 2.3 Empathizing with
accordance with 2.4 Communication sick or
established standards procedures and asymptomatic
and procedures systems patients suspected
2.3 Patient’s learning style 2.5 Lines of or confirmed
is determined and communication Covid-19

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
matched teaching 2.6 Effective questioning 2.4 Interpersonal skills
strategies as closely as techniques 2.5 Active-listening
possible to the patient’s (clarifying and skills
preferred learning style probing) 2.6 Gathering and
2.4 Information about the 2.7 Workplace etiquette providing
patient’s readiness to 2.8 Organizational/ information in
learn is gathered in workplace policies response to
accordance with 2.9 Principles of adult workplace
established standards learning requirements
and procedures 2.10 Basic knowledge of 2.7 Preparing work
COVID 19 related documents
2.11 Technology 2.8 Writing and
relevant to the reporting gathered
enterprise and the data
individual’s work 2.9 Basic questioning/
responsibilities querying
3. Plan and 3.1 Learning outcomes you 3.1 Effective verbal and 3.1 Following simple
implement an and the patient expect non-verbal spoken language
individualized is defined from the communication 3.2 Relating/
teaching plan teaching-learning 3.2 Different modes of Interacting with
process communication people with
3.2 Specific learning 3.3 Recognize patient’s various
objectives using WHO, privacy, autonomy background
DOES, WHAT, HOW, and confidentiality 3.3 Empathizing with
and WHEN as guide is 3.4 Communication sick or
developed in procedures and asymptomatic
accordance with systems patients suspected
established standards 3.5 Lines of or confirmed
and procedures communication Covid-19
3.3 Decide together with the 3.6 Effective questioning 3.4 Interpersonal skills
patient what techniques 3.5 Active-listening
information will be (clarifying and skills
taught by looking at the probing) 3.6 Gathering and
information that the 3.7 Workplace etiquette providing
patient ‘needs to know’ 3.8 Organizational/ information in
and what is ‘nice to workplace policies response to
know’ (Patient 3.9 Principles of adult workplace
information is decided learning requirements
on what to be taught 3.10 Basic knowledge of 3.7 Preparing work
(needs to know) and COVID-19 related documents
what not to be taught 3.11 Technology 3.8 Basic teaching/
(nice to know) relevant to the counseling skills
3.4 Simple written enterprise and the 3.9 Giving spoken and
instructions is given individual’s work written instructions
as necessary responsibilities
4. Evaluate the 4.1 Patient is asked to 4.1 Effective verbal and 4.1 Following simple
patient’s restate instructions in non-verbal spoken language
learning his or her own words communication 4.2 Relating/
progress 4.2 Patient is asked 4.2 Different modes of Interacting with
during and questions to see communication people with

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
after teaching whether there are 4.3 Active-listening various
areas of instruction that 4.4 Recognize patient’s background
need reinforcing or re- privacy, autonomy 4.3 Empathizing with
teaching and confidentiality sick or
4.3 Patient is followed-up 4.5 Communication asymptomatic
including family procedures and patients suspected
members as needed to systems or confirmed
determining how well 4.6 Lines of Covid-19
the patient is communication 4.4 Interpersonal skills
performing tasks he or 4.7 Effective questioning 4.5 Active-listening
she has been taught techniques skills
(clarifying and 4.6 Gathering and
probing) providing
4.8 Workplace etiquette information in
4.9 Organizational/ response to
workplace policies workplace
4.10 Principles of adult requirements
learning 4.7 Preparing work
4.11 Basic knowledge of related documents
COVID-19 4.8 Basic teaching/
4.12 Technology counseling skills
relevant to the 4.9 Giving spoken and
enterprise and the written instructions
individual’s work
responsibilities

RANGE OF VARIABLES
VARIABLE RANGE
1. Patient May include:
1.1 Confirmed COVID-19 positive case
1.2 Close contact of a confirmed COVID-19 positive case
1.3 General contact of a confirmed COVID-19 positive case
2.1 Oral
2.2 Written
2.3 Sign language
2.4 Vernacular/ Filipino/ English
3.1 Telephone
3.2 Cell phone
3.3 Face to face
3.4 Electronic Media
3.5 Letters, notes
4. Confidentiality and May include:
Privacy 4.1 Written details (medical and consent forms)
4.2 Conversation
4.3 Information disclosed to appropriate person consistent
with one’s level of accountability
4.4 Legal and ethical requirements
5. Autonomy May include:
5.1 Informed consent
6. Patient information May include:
6.1 Demographic details
6.2 Lifestyle practice
6.3 Work-related activities
6.4 History (medical and mental)
6.5 Patient care plan (hospitalized or home-isolation/
quarantine)
7. Team members May include:
7.1 Doctors
7.2 Nurses
7.3 Midwives
7.4 Sanitary Inspector
7.5 Medical Technologist
7.6 BHERTS
8. Learning style May include:
8.1 Visual (e.g. Picture aids, infographics, videos)
8.2 Auditory (e.g. Verbal instructions, discussions, read-
alouds)
8.3 Read/Write (e.g. Note-taking)
8.4 Kinesthetic (e.g. hands-on)
9. Written instructions May include:
9.1 Written notes
9.2 Educational/ Instructional pamphlets
9.3 Flyers

EVIDENCE GUIDE

Competency 1.1 Established rapport with the patient
1.2 Maintained confidentiality and privacy
1.3 Complied with established policies and procedures
1.4 Communicated effectively with patients and significant
others and team members
1.5 Responded effectively to patients learning needs
1.6 Provided appropriate health education to patient
1.7 Made use of appropriate educational materials to
transfer information effectively
1.8 Assessed patients learning
2.1 Case investigation forms
2.2 Relevant policies and procedures manuals
2.3 Notebook
2.4 Writing material
2.5 Telephone/ Cost of communication
2.6 Computer and internet connection (as necessary)
2.7 Transportation/ transportation allowance
3.1 Third party report
3.2 Simulation
3.3 Interview
3.4 Written test
Center.

UNIT OF COMPETENCY : PERFORM DATA RECORDING AND REPORTING
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitude required
in contact tracing to record and report relevant information.
The unit involves the documentation of information on the
activities involving the patient.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Demonstrate 1.1 Basic Microsoft Office 1.1 Basic MS Office 1.1 Applies basic
computer applications are Application computer skill in
literacy and navigated/operated in 1.2 Email System work using basic
data/records accordance with 1.3 Search Engines and MS Office
management established standards Web Browsing Applications other
and procedures 1.4 Data/Records computer
1.2 E-mail system is used in management 1.2 Ability to use basic
accordance with 1.5 Data Privacy Act of e-mail system
established standards 2012 and Health 1.3 Ability to launch
and procedures Protocols search engines
1.3 Basic functions of www- and conduct basic
browser to search for web searches
necessary information 1.4 Ability to maintain,
are conducted in store, and retrieve
accordance with files in an
established standards organized manner
and procedures
1.4 Data or files are stored,
maintained, stored, and
easily retrieved data in a
hard drive in an
organized manner
1.5 Protocol and
confidentiality of records
and data are followed at
all times
2. Collate 2.1 Client’s information is 2.1 Records 2.1 Information
records updated in accordance 2.2 Documentation gathering
with workplace records 2.3 Standard Forms 2.2 Communication
system requirements and 2.4 Basic Mathematics skills
criteria 2.5 Effective verbal and 2.3 Relating to people
2.2 Documents and records nonverbal with different
data followed a set of communication social, cultural
standards 2.6 Data Privacy Act of and ethnic
2.3 Client’s information is 2012 and Health backgrounds
summarized based on Protocols
the workplace records
system
2.4 Protocol and
confidentiality of records

PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
and data are followed at
all times
3. Prepare 3.1 Reports are prepared in 3.1 Reports 3.1 Information
reports based accordance with 3.2 Documentation gathering
on workplace standard forms 3.3 Workplace Records 3.2 Ability to generate
record system 3.2 Reports are submitted to System reports based on
immediate supervisor in Requirements encoded data
accordance with 3.4 Report Writing 3.2 Report writing
established standards 3.5 Standard Forms 3.3 Communication
and procedures 3.6 Basic Mathematics Skills
3.3 Protocol and 3.7 Effective verbal and 3.4 Relating to people
confidentiality of records nonverbal with different
and data are followed at communication social, cultural and
all times 3.8 Data Privacy Act of ethnic
2012 and Health backgrounds
Protocols

RANGE OF VARIABLES
VARIABLE RANGE
1. Microsoft Office May include:
applications 1.1 Microsoft Word
1.2 Microsoft Excel
1.3 Microsoft Powerpoint
2. Client’s Information May include:
2.1 Name
2.2 Date of Birth/Age
2.3 Gender
2.4 Occupation
2.5 Civil Status
2.6 Nationality
2.7 Passport Number
2.9 Current Address
2.10 Health Information based on Case Investigation and
Travel History Forms
3. Records May include:
3.1 Family Profile
3.2 Household Health Profile
3.3 Travel History
4. Reports May include:
4.1 Generated list of close contacts
4.2 Other necessary health reports required
5. Standard Forms May include:
5.1 Case Investigation Form
5.2 Travel History Form
5.3 Signs and Symptoms Log Form
5.4 Other necessary forms

EVIDENCE GUIDE
1. Critical Aspects of Assessment may require evidence that the candidate:

Competency 1.1 Used basic Microsoft Office Applications
1.2 Collated and organized data/records
1.3 Prepared reports from the record database/system
1.4 Followed standard protocols for documentation
1.5 Used standard forms for documentation
2.1 Money
2.2 Materials
2.3 Methods
3.1 Interview
3.2 Observation with Questioning
3.3 Demonstration with Questioning
3.4 Accuracy of data encoded
3.5 Written Examination
Center.

UNIT OF COMPETENCY : CONDUCT MONITORING AND SURVEILLANCE
UNIT DESCRIPTOR : This unit covers the knowledge, skills, and attitudes
required in contact tracing to conduct monitoring and
surveillance of identified close contact of an infected
individual.
PERFORMANCE
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Monitor close 1.1 All contacts’ vital signs 1.1 Basic health 1.1 Information
contacts of a are monitored in background gathering
specific case accordance with 1.2 Records 1.2 Ability to take vital
established standards 1.3 Documentation signs
and procedures 1.4 Effective verbal and 1.3 Ability to apply
1.2 Relevant information are nonverbal first-aid
gathered through communications 1.4 Communication
interview 1.5 Use of medical skills
1.3 All contacts’ Signs and equipment in vital 1.5 Relating to people
Symptoms Log Forms signs taking with different
are updated regularly 1.6 Health Interventions social, cultural and
1.7 Data Privacy Act of ethnic
2012 backgrounds
2. Update 2.1 Interview conducted in 2.1 Interview Process 2.1 Information
client’s record accordance with 2.2 Documentation gathering
established standards Process 2.2 Communication
and procedures 2.3 Health Data skills
2.2 Health data information Information 2.3 Relating to people
is updated in accordance 2.4 Data/Records with different
with established Management social, cultural and
standards and 2.5 Clients Health ethnic
procedures Status backgrounds
2.3 Records are maintained 2.6 Data Privacy Act of
in accordance with 2012
documentation process
3. Inform 3.1 Specific cases are 3.1 Basic health 3.1 Gathering
immediate discussed with the background information
supervisor of supervisor in accordance 3.2 Effective verbal and 3.2 Communicating
specific with documentation nonverbal skills
cases/findings process communications 3.3 Ability to take vital
in a timely 3.2 Specific cases are 3.3 Use of medical signs
manner reported promptly in equipment in vital
accordance with signs taking
documentation process

RANGE OF VARIABLES
VARIABLE RANGE
1. Vital Signs May include:
1.1 BP readings
1.2 Temperature
1.3 Pulse rate
1.4 Others
2. Health Data Information May include:
2.1 Name
2.2 Date of Birth/Age
2.3 Gender
2.4 Occupation
2.5 Civil Status
2.6 Nationality
2.7 Passport Number
2.9 Current Address
2.10 Contact Number
2.11 Email Address
2.12 Address outside the Philippines, if applicable
2.13 Travel History
2.14 Exposure History
2.15 Clinical Information
2.16 Specimen Information
2.17 Classification
2.18 Outcome
2.19 Others
3. Specific cases May include:
3.1 Symptoms:
3.1.1 Fever
3.1.2 Cough
3.1.3 Sore throat
3.1.4 Difficulty of breathing
3.1.5 Colds
3.1.6 Diarrhea
3.1.7 Others

EVIDENCE GUIDE

Competency 1.1 Monitored close contacts of a specific case
1.2 Updated clients’ record
1.3 Informed immediate supervisor of specific cases
2.1 Sign and Symptom Log Form
2.2 Office Supplies
2.3 Transportation Expenses
2.4 Facilities appropriate for the activity
2.5 Tools and materials appropriate for the activity
3.Methods of Assessment Competency in this unit must be assessed through:
3.1 Interview
3.2 Observation with Questioning
3.3 Case Analysis
3.4 Demonstration with Questioning
3.5 Written Examination
4. Context of Assessment 4.1 Competency may be assessed in the actual
workplace or at the designated TESDA Accredited
Assessment Center.

SECTION 3 TRAINEE ENTRY REQUIREMENTS, TRAINER’S
QUALIFICATONS, LIST OF TOOLS, MATERIALS AND
EQUIPMENT; AND TRAINING FACILITIES
3.1 TRAINEE ENTRY REQUIREMENTS
Trainees or students wishing to enroll in this program must possess the following
requirements:
• Completed at least 10 years basic education or Holder of alternative

learning systems (ALS) certificate of completion with grade 10 equivalent
• Basic communication skills
3.2 TRAINER’S QUALIFICATIONS

• Must be a holder of Trainer's Methodology Certificate (TMC) OR must have
training of trainer's certificate OR must be a practicing trainer for two (2) years
within the last five (5) years
• Must be a graduate of any health or allied health course or Bachelor’s Degree
• Must possess good communication skills
• Must have at least two (2) years public health industry experience within the
last five (5) years. Practice of public health refers to disease prevention,
emergency response, disease surveillance, health research, health promotion
and education, population health and health system management (Reference:
World Health Organization (WHO) European Action Plan for Strengthening
Public Health Capacities and Services (2012)
https://www.euro.who.int/en/health-topics/Health-systems/public-health-
services/public-health-services). A certificate of employment or any
document which will serve as evidence that indeed the trainer has public
health industry experience in any area as indicated must be submitted.
3.3 LIST OF TOOLS, MATERIALS AND EQUIPMENT
Recommended list of tools, equipment and materials for the training of 25 trainees
for Contact Tracing Level II.
Up-to-date tools, materials, and equipment of equivalent functions can be used as

alternatives. This also applies in consideration of community practices and their
availability in the local market.
TOOLS
QTY UNIT DESCRIPTION/SPECIFICATION
25 pcs Calculator

INSTRUCTONAL MANUALS/FORMS
Standard Forms for Case Investigation:
25 forms COVID-19 Case Investigation Form
25 forms WHO Case Report Form
Travel History, Places Visited and Events
25 forms Attached form
25 forms Close Contact Line List Form
25 forms Close Contact Profile Form
25 forms Contact Tracing signs and Symptoms Log Form
25 forms Health Workers Risk Assessment Form
Relevant Policies and Procedure Manuals:
25 pcs RA 11469
25 pcs RA 11332
25 pcs AO 2020-0013
25 pcs DOH Admin Order 2020-0013
25 pcs Department Memo No. 2020-0068
25 pcs Department Circular No. 2020-0048
25 forms Signs and Symptoms Log Form
25 forms Referral Form
MATERIALS
25 pcs Ballpen
25 pcs Pencil
3 reams Coupon Bond / Bond Paper
25 pcs Logbook
25 pcs Folder
25 pcs Fastener
25 pcs Eraser
25 pcs Notebook
25 pcs Ruler, 12 inches
25 pcs Hand sanitizer, 100 ml
Personal Protective Equipment:
25 pcs Faces shield
25 pcs Respirator (N95 or FFP2)
25 pcs Apron
25 pcs Gown
25 pcs Gloves, latex

25 pcs Goggles
25 pcs Surgical mask (disposable)
Cleaning and Disinfection Materials:
10 btls Alcohol, 70% Isopropyl content, 500 ml
5 bars Hand soap
5 btls Chlorine bleach, 500 ml
EQUIPMENT
2 units Transport Services
Communication Devices:
2 units Cellphone
2 units 2 Way Radio
2 units Landline Telephone
Devices in taking vital signs:
2 units Stethoscope
2 units Bp apparatus (aneroid or digital)
2 units Pen lights
2 units Pulse oximeter, fingertip type
Computer Unit with Accessories with following specs:
- Windows 8 and higher
- At least 8GB RAM
- At least 500GB of hard disk space
- At least 2.89 ghz processor
2 units - At least 5mbps internet connection
Laptop with following specs:
- OS Name- Microsoft Windows 10 Pro
- Processor Inter ® Core ™ i7-10510U CPU @1.8 GHz
2.30 GHz
- Installed RAM 16.0 GB (15.0GB usable
- Device DCE 114b8-5AC4-4CB5-8CBE-
051F72A148C6
- System Type 64-Bit operating system, x 64-based
2 units processor

3.4 TRAINING FACILITIES
Based on a class intake of 25 learners/trainees.
Size in Area in Sq. Total Area in

Space Requirement
Meters Meters Sq. Meters
Distance Learning
3x4 12 12
(Laboratory/Workshop/Activity area)
Practical Work Area 5x4 20 20
Contextual Learning Area (Lecture
5x6 30 30
Room)
Separate restrooms for female, male
10 10
and PWD
Circulation Area (30% of total area) 22 22
Total Workshop Area: 94 sq. m.

ACKNOWLEDGEMENTS
The Technical Education and Skills Development Authority (TESDA) would like to
extend thanks and appreciation to the representatives of academe and government
agencies who provided their time and expertise to the development of this Competency
Standards.
THE TECHNICAL EXPERTS PANEL
DR. PRETCHELL P. TOLENTINO

Human Resource Management Officer V
Department of Health - Health Human Resource Development Bureau
Sta. Cruz, Manila
DR. DONNABEL TUBERA-PANES

Medical Officer IV
Head, City Epidemiology Surveillance Unit, Baguio City
DR. NELSON P. HORA

Medical Officer IV
Head, Contact Tracing and Monitoring Team
City Camp Health District, Baguio City
DR. AVA REBECCA V. ALEJANDRO

Municipal Health Officer
Unisan, Quezon
MS. MARIA YZLETTE LISING

Administrative Officer IV
Sta. Cruz, Manila
MR. EBENEZER BONBON

Human Resource Management Officer IV
Sta. Cruz, Manila
MS. MA. CATHERINE C. ARZOBAL

Human Resource Management Officer III
Sta. Cruz, Manila
MS. JOANNA MARI V. LUNAR

Human Resource Management Officer II
Sta. Cruz, Manila

The MANAGEMENT and STAFF of the TESDA Secretariat
Qualifications and Standards Office (QSO)

- MS. IMELDA B. TAGANAS, Executive Director
• Competency Standards Development Division

- MS. MA. ISABEL G. GAMUROT, Division Chief
- MR. EDWIN G. MAGLALANG
- MS. BARBARA JANE B. REYES

CS Contact Tracing Level II

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COMPETENCY STANDARDS

CONTACT TRACING LEVEL II

HUMAN HEALTH/HEALTH CARE SECTOR

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

SECTION 2 COMPETENCY STANDARDS ……………………..……...…. 2 – 86

SECTION 3 TRAINEE ENTRY REQUIREMENTS ………………...…….... 87 – 89

SECTION 1 CONTACT TRACING LEVEL II

The CONTACT TRACING LEVEL II consists of competencies that a person must

The Units of Competency comprising this Qualification include the following:

Unit Code BASIC COMPETENCIES

Unit Code COMMON COMPETENCIES

Unit Code CORE COMPETENCIES

A person who has achieved this Qualification is competent to be:

❑ Contact Tracer (Local Government Unit: Province/ City/ Municipality/

CS – Contact Tracing Level II July 2020 1

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

UNIT CODE : 400311210

CS – Contact Tracing Level II July 2020 2

CS – Contact Tracing Level II July 2020 3

CS – Contact Tracing Level II July 2020 4

CS – Contact Tracing Level II July 2020 5

1. Critical Aspects of Assessment requires evidence that the candidate:

CS – Contact Tracing Level II July 2020 6

UNIT CODE : 400311211

CS – Contact Tracing Level II July 2020 7

CS – Contact Tracing Level II July 2020 8

CS – Contact Tracing Level II July 2020 9

1. Critical Aspects of Assessment requires evidence that the candidate:

CS – Contact Tracing Level II July 2020 10

UNIT CODE : 400311212

CS – Contact Tracing Level II July 2020 11

CS – Contact Tracing Level II July 2020 12

CS – Contact Tracing Level II July 2020 13

1. Critical Aspects of Assessment requires evidence that the candidate:

2. Resource 2.1. Assessment will require access to a workplace over an

CS – Contact Tracing Level II July 2020 14

UNIT CODE : 400311213

CS – Contact Tracing Level II July 2020 15

CS – Contact Tracing Level II July 2020 16

1. Critical Aspects of Assessment requires evidence that the candidate:

CS – Contact Tracing Level II July 2020 17

UNIT CODE : 400311214

CS – Contact Tracing Level II July 2020 18

CS – Contact Tracing Level II July 2020 19

CS – Contact Tracing Level II July 2020 20

1. Critical Aspects of Assessment requires evidence that the candidate:

CS – Contact Tracing Level II July 2020 21

UNIT CODE : 400311215

CS – Contact Tracing Level II July 2020 22

CS – Contact Tracing Level II July 2020 23

1. Critical Aspects of Assessment requires evidence that the candidate:

CS – Contact Tracing Level II July 2020 24

UNIT CODE : 400311216

CS – Contact Tracing Level II July 2020 25

CS – Contact Tracing Level II July 2020 26

CS – Contact Tracing Level II July 2020 27

1. Critical Aspects of Assessment requires evidence that the candidate:

CS – Contact Tracing Level II July 2020 28

UNIT CODE : 400311217