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Knowledge, Skills, and Attitudes

Learning falls into three categories: knowledge, skills, and attitudes. Knowledge involves facts and concepts, skills relate to physical abilities, and attitudes refer to feelings or viewpoints. Knowledge forms the basis for developing skills and modifying attitudes. Training programs aim to build knowledge and skills but attitudes are more difficult to influence. Knowledge, skills, and attitudes are important for learning new information and performing tasks.

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2K views4 pages

Knowledge, Skills, and Attitudes

Learning falls into three categories: knowledge, skills, and attitudes. Knowledge involves facts and concepts, skills relate to physical abilities, and attitudes refer to feelings or viewpoints. Knowledge forms the basis for developing skills and modifying attitudes. Training programs aim to build knowledge and skills but attitudes are more difficult to influence. Knowledge, skills, and attitudes are important for learning new information and performing tasks.

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Copyright
© © All Rights Reserved
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7/15/2020 Knowledge, Skills, and Attitudes

Knowledge, Skills, and Attitudes


thepeakperformancecenter.com/educational-learning/learning/process/obtaining/obtaining-information/knowledge-
skills-attitudes/

Learning falls into one of three categories. These categories are often referred to as KSAs.

Knowledge
Skills
Attitudes

Knowledge: cognitive or mental abilities used to retain and process information

Skills: physical abilities used to perform activities or tasks

Attitudes: feelings or emotional about someone or something

Learning Categories for Knowledge, Skills, and Attitudes (KSA’s)


If a person is learning something new, it will fall into one of the three categories.

Learning facts and concepts would fall into the category of knowledge.
Learning how to do something would be in the skills category.
Learning to form a new or different viewpoint or belief would fall into the attitude
category.

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7/15/2020 Knowledge, Skills, and Attitudes

Training and Educational Programs for KSA’s

Through educational and training activities, a person can acquire new knowledge, develop
new skills, or form a new attitude.

Typically, most training and educational programs have focused on the development of
knowledge and skills, as those are the ones that are most observable and easiest to measure.
Attitudes, on the other hand, are addressed the least by traditional training and educational
programs because they are the most difficult for people to develop, and are the hardest to
measure for results.

Knowledge, Skills, and Attitudes Defined

About Knowledge, Skills, and Attitudes (KSA’s)

Knowledge

Knowledge is the condition of being aware of something. It is the cognitive processing of


information. It includes the recall, recognition, understanding, application, and evaluation of
facts, patterns, and concepts.

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7/15/2020 Knowledge, Skills, and Attitudes

Knowledge can be measured with written or oral exams where a person documents or
explains what they know.

Knowledge of the facts and concepts form the foundation for the ability to apply the skills to
perform a task or to modify an attitude. A person would need to have a basic knowledge of
the subject before developing the skill or attitude. For example, a person would need to learn
the ingredients and steps involved in making cookies (knowledge) before they actually
perform the task of making them (skill).

Skills

Skills relate to the ability to physically perform an activity or task. It includes physical
movement, coordination, dexterity, and the application of knowledge.

Competency and proficiency in the execution of skills requires training and practice. Skills
are measured in terms of speed, precision, and/or technique through observation or
monitoring.

Skills are usually learned through the transfer of knowledge. Typically, a person acquires the
knowledge of how to perform a task and then begins to physically perform the task. For
example, a person would typically learn the ingredients and steps involved in making cookies
(knowledge), and then physically make them (skill).

Attitudes

Attitude is a way of thinking or feeling about someone or something. It includes the manner
in which a person may deal with things emotionally, and it is often reflected in a person’s
behavior. A person’s attitude can significantly affect feelings, values, appreciation, and
motivations towards something.

Development or adjustment of a person’s attitude may take a considerable amount of time


and effort. It is often not easy to change a person’s attitude after it has been formed for a
significant amount of time. Additionally, it is difficult to measure a person’s feeling toward
and perception about something. It is even more difficult to measure how much change
occurred in a person’s attitude as a result of training or educational activities.

Examples

KSA Examples of Learning

Knowledge · the parts of an automobile


· the ingredients for making cookies

· the names of world leaders

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7/15/2020 Knowledge, Skills, and Attitudes

Skills · how to fix an automobile


· how to make cookies

· how to send an email

Attitudes · to appreciate other people’s contributions


· to be motivated to work hard

· to value good customer relations

Related Links

Knowledge, Skills, Attitudes and Habits

KASH box

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