PSEB WEB PORTAL

Terms of References (TORs)

FOR

PSEB WEB PORTAL

October 2020

PAKISTAN SOFTWARE EXPORT BOARD

MINISTRY OF INFORMATION TECHNOLOGY
GOVERNMENT OF PAKISTAN
 PSEB Web Portal

Contents
1 Pakistan Software Export Board (G) Ltd, An Introduction .................................................................... 4
1.1 Major Func�ons of PSEB ............................................................................................................... 4
1.2 Purpose of this Document ............................................................................................................ 4
1.3 Objectives of the Project............................................................................................................... 5
1.3.1 PSEB Web Portal ................................................................................................................... 5
1.3.2 Mobile App ............................................................................................................................ 7
2 Technical Specification .......................................................................................................................... 7
2.1 Technology .................................................................................................................................... 7
2.2 Features ........................................................................................................................................ 8
2.3 Website Security ........................................................................................................................... 9
2.4 Responsive Design ...................................................................................................................... 11
3 What must be included in the proposal?............................................................................................ 11
3.1 Other Deliverables ...................................................................................................................... 11
3.2 Search Engine Op�mization ........................................................................................................ 12
3.3 Other Features/Constraints ........................................................................................................ 12
3.4 Miscellaneous Considerations .................................................................................................... 12
4 Hos�ng Requirements ........................................................................................................................ 13
5 Timelines ............................................................................................................................................. 13
6 So�ware License ................................................................................................................................. 13
6.1 So�ware Maintenance Fees ....................................................................................................... 14
6.2 So�ware and Maintenance Agreement...................................................................................... 14
7 Bidding Process ................................................................................................................................... 15
8 Technical Proposal Points Allocation/Selection Criteria ..................................................................... 16
8.1 Technical Evaluation Criteria for Webhos�ng ............................................................................ 17
8.2 Incurred Cost ............................................................................................................................... 19
8.3 Detailed Submittal Requirements ............................................................................................... 19
9 Terms and Condi�ons ......................................................................................................................... 20
9.1 Submission of Bids ...................................................................................................................... 20

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9.2 Opening of Bids ........................................................................................................................... 20

9.3 Disqualifications .......................................................................................................................... 20
9.4 Issuance of RFP ........................................................................................................................... 21
10 Contact Information ......................................................................................................................... 21

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1 Pakistan Software Export Board (G) Ltd, An Introduction

Pakistan Software Export Board (PSEB) was established by the Government of Pakistan for the facilitation
and development/advancement of the local IT industry globally. It is a guarantee limited company totally
owned and funded by the Government of Pakistan working under the auspices of the Federal Ministry of
Information Technology (IT & Telecommunication Division). The company has its own Board of Directors,
which is chaired by the Federal Minister of IT and Telecommunications.

Since the date of its inception, being the apex body within the Government charged with the task of
accelerating/enhancing Pakistan’s IT and IT enabled services (ITeS) industry PSEB has done a tremendous
job by providing timely and relevant policy input and by supporting the IT industry through the
introduction of several projects and programs in the areas of Infrastructure Development, Human /
Intellectual Capital Development, Company Capability Certification, International Marketing and Image
Building, etc.

1.1 Major Functions of PSEB

The aims and objectives for the establishment of PSEB are as follows.

 Formulate and implement policy frameworks and incentive packages for the IT industry.
 Act as an interface between the Government and the IT industry.
 Interact with the relevant regulatory bodies to develop the enabling infrastructure.
 Conceptualize and execute projects for the development of the Industry.
 Enhance the quality of IT education.
 Resolve problems/concerns of the IT industry with relevant government quarters.
 Address queries by overseas companies or direct them to the appropriate channels.
 Maintain the competitiveness of the local IT industry in the international market by creating a
viable domestic environment.
 Bring IT companies under one platform.
 Market Pakistan as a viable IT Destination
 Monitor developments within the global IT sector and formulate / implement polices to adjust for
the changed environment.
 Accelerate the growth of domestic IT Sector.

1.2 Purpose of this Document

The purpose of this document is to denote/specify the deliverables associated with this project and the
procedure/approach, which will be followed by PSEB to assess, evaluate and select the firm/company
capable to provide solution for the development of PSEB website, member companies’ web directory and
marketing portal as specified in this document and proposal for a highly secure, reliable & efficient Web
Hosting service. This job has been divided in two lots as described below:

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 PSEB Web Portal

Lot#1: Development of PSEB website, member companies’ web directory and marketing portal as
specified in this document.

Lot#2: Highly secure, reliable & efficient Web Hosting service.

Bidders shall have liberty to participate either in both or in any one lot. Lot#1 and Lot#2 will be evaluated
independently and awarded to one or two different most advantageous bidder(s).

This document also illustrates the requirements and the conditions, which shall be adhered to, to fulfill
and qualify for this task.

1.3 Objectives of the Project

The PSEB web Portal needs to be revamped to facilitate:

 As a viable medium to connect Pakistan based IT companies with prospective customers around
the globe.
 International companies looking to setup an office in Pakistan.
 Local and international investors looking to invest in Pakistan.
 Pakistani trade councilors looking to pitch Pakistan as an ICT destination for investment and
International and local research institutions.
 And also provide an online platform for company and freelancers registration/renewal and
members’ directory and members’ self-cataloging services/activities.

1.3.1 PSEB Web Portal

1. To revamp PSEB website with new design using content management system (CMS).
2. PSEB will provide guidelines for the development of website contents and selected vendor will be
responsible for content creation/development.
3. New website must contain an end to end fully automated registration and renewal system for the
companies and freelancers to apply for PSEB registration/renewal where applicant IT companies,
call centers and freelancers should be able to fill out the PSEB registration/renewal forms, attach
scanned copies of required documents and send requisite processing fee online,( like, through
Master/Visa/UnionPay and mobile wallet ). The data of this portion should be manageable
separately. All the information will be saved in a separate database until admin/PSEB has
reviewed and accepted / approved the submission. Cloud based database hosting option shall be
part of proposal. The creation of new company/call center user shall be based on two-factor
authentication via Email and SMS.
4. The database must be able to provide the facility to member companies, call centers freelancers
to login to their respective page and update their self-cataloging such as company profile, contact
information, technology domains, success stories, a brief video intro, etc. with alert message to
administrator.

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5. To create a separate directory database of member companies, call centers and freelancers with
systematic layout of information about company that will enable a prospective buyer to find out
about company background, its skill set, past project undertaken and their scope that enhances
the information about the company and projects it in a positive light. The directory/catalog will
be searchable on multiple dimensions, key words, technologies, business and functional verticals
among other criteria. The directory/catalog service will provide deep fine-tuned search facility to
the user. The company should be able to update its own page.
6. Creation of a sub-portal addressing the needs of:
a. Foreign Direct Investment
b. International companies looking for back office or center of excellence.
c. Venture Capitals looking to invest in Pakistan’s IT industry.
d. International research institutes looking for information on IT Sector.
e. Trade Counselors of foreign and Pakistani embassies looking for business matchups.
7. There shall be Business Intelligence analytics feature enabled on database/catalog and
representation in management dashboard.
8. New website must also contain a separate Admin area for PSEB designated officials through which
they can have the ability to review/alter/accept/reject or delete the submissions regarding
registration/renewals filed by an applicant. It must also have capability to provide view/read only
provision for selected users.
9. The website must have the capability to automatically generate emails and SMS notification to
applicant company regarding acceptance, rejection with the aim to keep the applicants well
informed at each step. PSEB admin should be able to change the text of email through CMS.
10. There shall be a solution for periodic backups of database of member companies, call centers and
freelancers either scheduling it through its management panel or manually. The backup will be
taken on daily, weekly and monthly basis as per backup plan. A comprehensive plan for database
retention shall be provided along with proposal.
11. The information provided by the applicant IT companies, call centers and freelancers should be
populating the databases created specifically for the purpose. PSEB should be able to run
statistical tools, like MS Power BI/SAS/ R etc. on this data based on various verticals.
12. The website should be able to facilitate Google Analytics.
13. The database must be able to automatically disable the expired companies and call centers from
PSEB website immediately on expiry of their registration and generate a monthly report on
expiring companies and call centers and send reminders for renewal at given schedule. PSEB
admin should be able change the text through CMS. The portal must also include a mass
mailing/Bulk email system with email verifier, providing PSEB the capability to send either an
image or text or HTML/PDF/DOC/images message to all or specific email addresses provided by
the member IT companies and call centers. This utility shall be fully whitelisted and shall not be
considered as SPAM by either Email System.

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14. PSEB Member companies should be able to apply online for par�cipa�on in PSEB industry support
programs via online registra�on, and PSEB management should be able to print reports and do
the selection process using that application data, this section should also provide communica�on
channel with applicants on individual and group basis. There should be a separate Admin Panel
for PSEB designated officials through which they can have the ability to review/alter/accept/reject
or delete the submissions regarding par�cipa�on filed by an applicant. The website must have
the capability to automatically generate emails to applicant company regarding acceptance,
rejection with the aim to keep the applicants well informed at each step. PSEB admin should be
able to change the text of email through CMS.
15. Creation of a sub-portal for Data Node Opera�ons addressing the needs of:
a. Equipped with all kinds of service informa�on of Data node Operations.
b. Accounts crea�on of bandwidth customers to monitor their bandwidth utiliza�on,
invoices and complaints.
c. Online applica�on for Internet connection.
d. Accoun�ng mechanism of bandwidth u�liza�on and billing.
e. Issuance of invoices according to bandwidth u�liza�on and packages.
f. Complaint registration and monitoring of registered complaint as per escalation matrix.
16. Integrated chatbot which can be used by agents also to reply real time queries.
17. The directory/catalog will be op�mized for search engines and web marke�ng. The use of social
media (Face book, Twitter and others) will be integrated with the website
18. Online verification of PSEB issued cer�ficate by QR code and Registra�on ID.
19. Capability to issue Digital cer�ficate with QR code and online verifica�on of issued cer�ficate.
20. The system should maintain list of pending visits for call center physical inspection.

1.3.2 Mobile App

The developer also need to develop an IOS and Android based APP integrated with PSEB web portal
to provide full search capability, company registra�on/renewal application for PSEB programs, etc.,
browsing interface for PSEB website, updates about upcoming events, news alerts/newsletters
through push no�fication and to use for the search of member companies.

2 Technical Specification
2.1 Technology
The portal should be based on the following technologies

It is intended to have a cumulative portal integra�ng the corporate iden�ty, the industry web
directory and the app store
Web 3.0 technology should be used for this purpose

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 PSEB Web Portal

 The web portal should be HTML 5 compatible

 Search Engine Friendly site
 CSS 3 compliant Design
 Provision/integration with a secure financial transaction system (online payments/credit card
payments)
 Code optimization for Search Engine Indexing and Ranking
 The technology should be platform independent and responsive in nature i.e. it should be mobile
friendly, user friendly and can be access through any computer or handheld mobile device or
tablet.
 Cross browser compatibility should be ensured. The portal should be compatible with major
versions of all known browsers. i.e. IE, Edge, Firefox , Safari and Chrome.
 XHTML/CSS/HTML used in the portal must be W3C compliant.
 The portal should be dynamic and scalable in nature and should support legacy compatibility for
the smooth integration.

2.2 Features
To design and develop a dynamic, flexible, scalable and user-friendly website portal integrating content
management system. The portal should have the following functionality

 A dynamic Home page having Ajax based image carousal for dynamic banners
 A directory of member companies with systematic layout of information about a member
company that will enable a prospective buyer to find out about company background, its skill set,
past project undertaken and their scope and audio and video content that enhances the
information about the company and projects it in a positive light. The directory will be searchable
on many dimensions, key words, technologies, business and functional verticals among other
criteria.
 It should have the following components
o Event Calendar
 Event management system
o Blog
o Wiki pages
o Forum
o Search
o Latest News / News Flash – News ticker/ scroll
o Press Releases
o Ajax based Image carousal / Image sliders
o Image Gallery
o Video Gallery

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 PSEB Web Portal

o Member’s Directory
o Directory Search
o Payment gateways (working in Pakistan and Internationally as well)
o Knowledge base
o Member’s Registration
 e-Registration – members would be able to submit forms, upload documents and
maintain their own profile
o Newsletter / Bulletins Management System/Mass mail
o SMS based messaging solution.
o Forms management
 Survey management system
o Document management system
 Case studies
 Member’s Portfolios (flipping book style)
 Research Journals
 Brochures and Flyers
 Tenders and TORs
 Options for standard 3rd party ads
 An integrated URL shortening system (like bit.ly)
 Integrated chat applet
 Online program participation and selection process
 e-Ticketing (complaint/query management system)
 Video conference/Webinar to facilitate global users for match making with local IT companies
o Set appointment for call with representative of relevant department
o Share online video conference ID with both parties
o Record call for future reference.

2.3 Website Security

 The website must have zero injection flaws including both SQL injection flaws and LDAP
injection flaws.
 The website must have complete security for authentication. Must not have Broken
Authentication.
 Website must be completely secure from:
o Cross site scripting (XSS).
o Insecure direct object references.
o Security misconfiguration including debug enabling in production, directory listing
enabled on the server, Running outdated software etc.
o All pages shall be https secure.

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o Sensitive data exposure.

o Missing function level access control.
o Cross site request forgery.
o Using components with known vulnerabilities.
o Invalidated redirects and forwards.
o Ransomware protection

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2.4 Responsive Design

3 What must be included in the proposal?

 Prototype presentation with comprehensive story board (3 mockup options to be presented.)
The bidding firm should take this cost factor into account.
 Cyber Security Audit by 3rd party acceptable by PSEB selection committee.
 Project Organization and Management Plan
 Design and Development plan
 Pre-commissioning, Operational and User Acceptance Testing Plan
 Delivery and Deployment Plan
 Training Plan
 Operations and management plan
 Technical Support Plan during support tenure.
 Search engine optimization techniques that will keep the website on top list in each search engine
 Dynamic search facility

3.1 Other Deliverables

 Technical Architecture document including the Entity-Relationship diagrams and code structure.

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 Creating a source code repository on the PSEB server that is deployable and compile-able as
applicable.
 A deployment document that lists steps to take the source code repository and deploy it on a
server of PSEB choice. This document should include all the software that needs to be on the
server (the version of PHP, the version and type of web server etc.).
 Deployment of mirror site and database at PSEB data center.

3.2 Search Engine Optimization

 The bidding firm must include a plan for making the site search engine friendly and search engine
optimizing the portal.

3.3 Other Features/Constraints

 Web 3.0 features like light boxes should be used to keep the page refreshes to a minimum and to
display the content in an attractive fashion.
 Portal should be designed in a way that it used minimum resources at server level and help in
reducing run-time server/monthly operational cost.

3.4 Miscellaneous Considerations

1. Optimize the web layout for widescreen monitors having 1024 or more pixel/HD/UHD. Improve
font readability and consistency across the website. Split lengthy pages into smaller and more
organized multiple pages linked from main page via drop down menu system. Use of animated
graphics is encouraged.
2. Browser support: The winning bidder should ensure cross browser consistency using at least IE
Edge, Firefox , Safari and Chrome.
3. XHTML/CSS/HTML used in the portal must be W3C compliant.
4. Server Support: The developer should create the website on its own development server. The
developer may shift the website when it is ready to PSEB’s server for QC and testing purposes.
5. Language Requirements: English and Urdu. Support for multilingual e.g., Arabic, French, Spanish
and Chinese, etc.
6. AAA feature shall be enabled.
7. Navigation Layout: Design of the website should be original and not copied
8. Preference would be given to those with most complete and working online samples.
9. The developer may suggest additional features necessary to promote and strengthen PSEB web
portal
10. Using existing website as reference, the developer shall suggest suitable content for the site and
its arrangement and navigation.
11. RSS Feeds: Implement RSS feeds for latest news on Pakistani IT industry will be a preferred
feature. Integrating RSS feeds with social media. RSS feeds generated should automatically be
posted on PSEB twitter and Facebook page, etc.

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12. Integra�on of 1- 3 payment gateways.

13. Mobile App

Deliverables must be in ready-to-run condition and all other suppor�ng software (including but not limited
to any desktop software or software PSEB intends to distribute) must be installed by the developer on the
pla�orm(s) specified in this bid request and will be given all necessary permissions to do so.

Deliverables include not just the final work but also complete source files as well (so that PSEB can modify
them in the future).

4 Hosting Requirements
The selected company will be required to provide both hos�ng options, shared and dedicated, managed
portal/web-hos�ng services ini�ally for a period of one year with subsequent extension of tenures, which
is likely to be extended subject to sa�sfactory performance.

5 Timelines
Ideally the time to build the portal and deploy the initial version for QA and Testing should be 12 weeks
or less. The bidding firm may submit its own time estimates based on the complexity of work. A high-level
project plan with milestone dates must be included in the technical proposal.

6 Software License
If copyright or license is applicable for graphics, images, flash, media content or on any part of the
web portal, the vendor shall pass on to the PSEB a perpetual, nontransferable, nonexclusive
license/copyrights. The PSEB shall not be required to pay the vendor any additional licensing fee
or other fees for using the developed web portal. The bidder shall be responsible for any
copyright infringement or violation found within the project.
PSEB shall be the sole owner of web portal complete source code developed by the developer
company.

PSEB shall be granted the right to copy the software for archival, backup, or training purposes. All archival
and backup copies of the software are subject to the provisions of the license, and all �tles, patent
numbers, trademarks, and copyright and restricted rights no�ces shall be reproduced in such copies. The
PSEB shall also be permitted to maintain the software on mul�ple machines for its own use for back-up
purposes.

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 PSEB Web Portal

6.1 Software Maintenance Fees

The vendor shall clearly mention the period for which it will waive the software maintenance. The PSEB
will not pay annual maintenance fees in advance of software being accepted. Services provided under
ongoing post implementation software maintenance agreements shall include telephone support, onsite
support and software upgrades for the modules purchased by the PSEB.

6.2 Software and Maintenance Agreement

Contractor must provide draft software maintenance agreement which will be signed between the
successful vendor and the PSEB after mutual consents valid for one year initially starting from the go live
date. This agreement will be renewal for other tenures with mutual consents.

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 PSEB Web Portal

7 Bidding Process
Two stage bidding procedure will be followed

Add and
Issuance of EOI
Receipt of technical
Negotiation and Proposals
Award of Contract

Opening of technical
Bids
Announcement of
most advantageous
bidder
Shortlisting on the basis
of Technical Eval.

Opening of financial
Bid(s) Revise technical
requirements if necessary

Announcement of
technically qualified Issuance of final RFP to
bidder(s) shortlisted bidders willing to
participate in next stage.

Evaluation of technical Single envelop two stage

bids process will be opted.

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8 Technical Proposal Points Allocation/Selection Criteria

The technical proposals/bids must be submitted in conformance with the format give under #8.3 and
Technical Bid Criteria for the Portal

Sr# Description Max. Marks Allocation

Score
1 Firm/Bidder Profile 10 Registered age- 15+ years 10
Registered age - 7 to 15 years 05
Registered age - less than 7 years 02
Financial Position 10 Annual turnover up to 50 mil 04
Annual turnover 51-100 mil 06
Annual turnover +100 mil 10
2 Relevant Experience of the firm in 30 Successfully completed project of similar 15
similar projects nature and size (1 Project= 2.0 Marks)
Mini. 05 projects are mandatory.
Successfully Completed Project in Business 15
Intelligence, AI or Data Research & Analytic
Min. 02 Projects (1 Project =2.0 Marks)
3 Qualification and Competence of the 20 Relevant work experience of team lead 10
proposed Team Members–Full (One project=0.5 marks)
Time/Part time/ On-call Relevant experience of the team deployed on 10
project (designer, content writer, developer,
QA/QC, time allocation for development)
4 Component wise work plan & 20 Submission of work plan with timelines 10
Timelines Submission of resource assignment with work 10
breakdown structure
5 Proposed Methodology for PSEB 15 Project Implementation Methodology Quality 05
Portal development and of the proposed project implementation
Implementation methodology will be taken into account while
awarding score
Software Development Methodology Quality 05
of the proposed software development
methodology will be taken into account
while awarding score.
Support & Maintenance Plan Quality of the 05
proposed support and maintenance plan will
be taken into account while awarding score
6 Transfer of Knowledge 20 Submission of training plan for PSEB’s 10
designated staff
Technical / user manuals* (samples from 10
previous projects must be submitted with the
proposal)
7 Proposed solution of website Security 30 User Authentication 6
 Password (like password criteria,
encrypted/simple text, captcha, etc.)

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 Role Based (like user, module, reports,

field based, etc)
Data Integrity 8
 Creation of User Logs (including user
name, date/time, user activity, etc.)
 Detection & Prevention of Tempering (like
request parameters, headers, regular
expressions, etc.)
Data Security 8
 Encryption (Symmetric, Asymmetric, DES,
AES, Twofish, etc.)
 Secure exchange of data over the network
/ internet (like SSL, TLS, e2ee techniques,
etc.)
Application Security 8
Details of security applied to the project
(like SSL, TLS, session expiry, e2ee
techniques, etc.)
8 Disaster Recovery Management Plan 10 Submission of Disaster Recovery Plan (like 10
scope and objective, role and responsibilities
of key personals, action plan, etc.)
9 Design Samples/story board of 10 Story boards of at least 03 different and 10
Proposed Website and Compliance innovative designs
with Requirement
10 Technical Bid Completeness 10 Includes but not professional presentation of 10
the bid in line with EOI
11 Presentation/Demonstration of the 15 Onsite presentation of proposed solutions by 15
Proposed Solution participating bidders
G. Total 200

8.1 Technical Evaluation Criteria for Webhosting

Sr. Description Feature / Marks
Requirements Assigned

1. 3 Tier Server Architecture and Tier –3 data center or Mandatory

above
80
2. Mirrored Server, Back-up & Recovery, DNS Hosting Mandatory

3. Managed Services Mandatory

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4. Security Feature Mandatory

1. SPAM Protection
2. Virus Protection
3. IPS (DoS/DDoS Protections)
4 Spy Ware Control
5. Web Server Security
6. Content Security
7. Database Protection
8. SQL Injections Protection
9. Server-Side Scripting Protection
10. Protection against vulnerabilities found in the
analysis as well as the following:
 IP Spoofing
 Session hijacking
 URL Manipulation
 Cross Site Scripting
 Directory Listings
 Customized error messages
 Information extraction daemons
Web Base Network Monitoring Tools Mandatory

Web based service management tools like cPanel Mandatory

7 Tier 1 Bandwidth Connectivity (unlimited) Mandatory

8 24/7 Technical Support Mandatory

9 SLA with 99.9% uptime and Hardware Guarantee Mandatory

11 Number of Corporate Domains Hosted 30-50 Domains 05

50 – 100 domains 10

100 – 150 domains 15

150 + domains 20

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8.1.1 Minimum percentage for technical qualification shall be 70% from each of Portal and
Hosting criterion. Firms securing this evaluation score or more will be considered as
technically responsive and subsequently short listed.

8.1.2 The selected vendor will also migrate PSEB current web portal within 15 days of awarding
of contract to new hosting platform.

8.2 Incurred Cost

Those submitting proposals do so entirely at their expense. There is no expressed or implied obligation by
the PSEB to reimburse any individual or firm for any costs incurred in preparing or submitting proposals,
for providing additional information when requested by the PSEB or for participating in any selection
demonstrations or interviews, including contract negotiations. Furthermore, at their own cost, finalists
will be required to complete a detailed Statement of Work that will be part of the implementation
contract before contract signing.

8.3 Detailed Submittal Requirements

In order to facilitate the analysis of responses to this EOI, vendors are required to prepare their proposals
in accordance with the instructions outlined in this part. Proposals should be prepared as simply as
possible and provide a straightforward, concise description of the vendor’s capabilities to satisfy the
requirements of the EOI. Emphasis should be concentrated on accuracy, completeness, and clarity of
content. All parts, pages, figures, and tables should be numbered and clearly labeled.

Vendor responses shall be in the following format and numbered with tabs as shown:

Section Title
Sr.# Title Page
1 Table of Contents
2 Executive Summary
3 Scope of Services
4 Company Background and detail of completed projects
5 Detailed CVs of proposed project team.
6 Proposed Methodology for PSEB Portal development and Implementation
7 Design Samples/story board Of Proposed Website and Compliance with Requirement
8 Copies of Income Tax and Sales Tax registration certificates
9 Maintenance and Support Programs
Undertaking on the letterhead of the firm/company that the firm/company is not blacklisted by
10 any other firm and/or government department.
In case of representative of a company, authorization letter from the firm/company
11 represented.
12 PSEB Member certificate.
Exemption certificate (if applicable).

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13 Client References
14 Any other document required by PSEB
For any query, you please contact at: [email protected]

9 Terms and Conditions

9.1 Submission of Bids

The proposal shall be in English language. Two stage bidding procedure will be opted as per PPRA rules to
receive and evaluate bids. In 1st stage, EoI will be called to have technical proposals only. Bids must be
provided in sealed envelope having proposal(s) for both Lot#1 & Lot#2 or any one lot and marked with
full name of the Lot or Lots. The evaluation process includes presentations of bidders as well. Based on
evaluation criteria, most suitable bidders will be shortlisted in the lots as detailed in serial#1.2. Proposals
shall contain technical solutions only (without price & earnest money) along with soft copy of the
proposal(s) on USB drive.

In 2nd stage, RFP will be issued to only bidders who qualified in 1st stage. Shortlisted bidders will submit
comprehensive revised technical proposals along with financial proposals.

The complete Bid documents (only technical solution as per 1st stage) shall be submitted on or before
November, 17, 2020 at 2:30 pm which will be opened on the same day at 03:00 pm at below mentioned
address.

Note: - Any proposal received after the closing date and time for submission will not be entertained.

9.2 Opening of Bids

Technical offer(s) will be opened on the stipulated date and time as mentioned in the tender notice, in
the presence of vendors/bidders or their authorized representatives who desires to attend the bid
opening session.

9.3 Disqualifications
Without prejudice to other right of the company; bidder shall be disqualified if:

 They are or have been at any time during the last five years involved in litigation, arbitration or
any other dispute or event that may in the company have material adverse effects on the bidders’
ability to perform the contract.
 Its involvement in litigation is chronic.
 Its past conduct or execution of work under contract has been poor.
The Specification and other requirements of the assignment is not properly adhered to or it is
different from the one’s mentioned against each deliverable.
 The firm/company is not registered with the Income tax and Sales Tax authorities.

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 Any other major discrepancy found in the proposal and/or non-compliance of the terms and
conditions of EOI’s and/or tender notice.
 The firm has been blacklisted by any other firm/company and/or government department.
 Company is not a valid member of PSEB.

9.4 Issuance of RFP

RFP will be issued only those bidders who qualify 1st phase as per evaluation criteria given in this EoI.

Date Tentative Procurement and Implementation Plan

30/10/2020 EOI Advertisement
06/11/2020 Non-mandatory pre-proposal meeting – 11:00 am
09/11/2020 Last day bidder questions accepted regarding proposal
17/11/2020 Proposals due date
27/11/2020 Announce Technically qualified bidders after presentations
03/12/2020 Issuance of RFP to technically qualified bidders.

Vendor demonstrations are an integral part of the selection process. Vendors that cannot demonstrate
their proposed software and hosting solution during the dates prescribed by the PSEB may be eliminated.
The agenda for demonstration of proposed solution will be distributed to vendors that have been short-
listed for demonstrations well ahead schedule.

10 Contact Information

Khursheed Anwar Bangash

Manager Administration & HR
Pakistan Software Export Board
Ministry of Information Technology and Telecommunication.
Government of Pakistan
2nd Floor Evacuee Trust Complex, F-5/1, Islamabad
Phone # +92-51-9204074 Fax# +92-51-9204075

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Reference Form

SOFTWARE DEVELOPMENT/HOSTING REFERENCE FORM

Use this form for completion of Section 11.0 of your Response to the EOI

Please provide at least five (5) references for each of software and hosting that must closely reflect similar projects
to the scope of work which have been completed within the past three (3) years and is based on proposed software
development methodology. These references should be the sites at which the software solutions have been FULLY
IMPLEMENTED and are "Live. Please use the following format in submitting references.
GENERAL BACKGROUND

Name of Client: __________________ Phone:

Address:
Project Manager: Title:
Service Dates: Software Program/Version:
Summary of Project:

Size of the organization

PROJECT SCOPE

Please indicate (by checking box) functionality installed:

‫܆‬ Vertical Portal ‫܆‬ Intranet Portal ‫܆‬ Optional other

‫܆‬ Horizontal Portal ‫܆‬ Enterprise Portal ‫܆‬ Optional other
‫܆‬ Knowledge Portal ‫܆‬ Market Space Portal ‫܆‬

PROJECT COST

Hardware Cost_______________________ Implementation Services__________________________

Software Cost________________________ Government’s Internal Cost (if known) ______________

Program Interface Cost________________

TECHNOLOGY INFORMATION

Hardware Platform:

Database Platform:

Operating System:

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