SMH Annual Report 2017
SMH Annual Report 2017
SMH Annual Report 2017
M E M O R I A L H O S P I TA L
2017
annual report
PRESIDENT’S MESSAGE
Throughout fiscal ‘17, Sturdy successfully met the needs of our We also opened our first Sturdy Memorial Urgent Care in South Financial Strength
patients and their families through a combination of thoughtful Attleboro this fiscal year. Our expansion of care services into the realm of The Hospital succeeded again financially in fiscal ‘17. The bottom ANNUAL REPORT 2017 CONTENTS
leadership and exceptional care provided by our entire team of urgent care fills the gap between primary care providers and emergency line attributable to current year operations for Sturdy Memorial
President’s Message / 2-3
medical professionals. Together, we continue to expand access to care for our patients while reducing the cost of care that’s often times Foundation, the parent organization of Sturdy Memorial Hospital and
high quality care at a time when we must continually adapt to a health care associated with emergency room visits. The building of Sturdy Memorial Sturdy Memorial Associates, was $2,804,464. Operating expenses for Fiscal Year Statistics / 3
environment that’s ever evolving. Associates at Plainville afforded us the opportunity to consolidate two the year totaled $221.6 million. The Hospital delivered $4.8 million in
Our “I Am Sturdy” Culture / 4-6
practices into one larger building while providing specialty services all uncompensated care for services provided to those who could not
Clinical and Programmatic Highlights for Fiscal Year 2017 under one roof. The new building demonstrates Sturdy’s commitment or would not pay. Accreditations, Licensure & Memberships / 7
Our comprehensive cancer care program has held its accreditation to efficiency and patient convenience and also includes our second
urgent care center.
The Sturdy Legacy Society / 8
by the American College of Surgeons Commission on Cancer since Looking Forward
1988. This year, the program was surveyed and after thorough review, Last year, I mentioned Sturdy’s role in the development of the Sturdy Memorial Foundation / 8
received re-accreditation. This demonstrates the commitment of our Extensive efforts were spent on the development and execution of an Massachusetts Value Alliance (MVA). While it’s a new organization, it
Employee Payroll Donors / 8
robust team of specialists to provide comprehensive, high quality, and Outpatient Pharmacy at the Hospital which successfully opened shortly has quickly grown in membership. The benefits to our community are
multidisciplinary patient-centered care. Our continued partnership with after the close of our fiscal year. It’s our goal that this benefit along with significant. Through the alliance, we’ll be able to secure equipment The Sturdy Society / 9
Brigham and Women’s Hospital for radiation oncology at Brigham and the expertise of our pharmacists and physicians will increase medication and technology upgrades, efficiencies of scale, access to value added
Community Benefits / 10
Women’s/Sturdy Memorial Radiation Oncology Center further enables us adherence, improve patient outcomes and avoid costly readmissions. services and participate in regional and statewide collaboratives while
to provide our patients with a full range of cancer care treatment locally. fostering our ability to remain independent. By working together with Leadership & Management / 11
In further efforts to improve patient experience, we implemented the other local community hospitals, we can take these efficiencies, and
Through the thoughtful leadership of Robin Morris, extensive effort use of a front end provider to expedite care in the ECC during our busiest improvements in technology and services and benefit our community,
was put forth during fiscal ‘17 to develop a task force assigned with times. We also made our ECC more geriatric friendly by installing low our patients, and their families. FISCAL YEAR 2017 STATISTICS
identifying how to improve our delivery of palliative care services. This level lighting and training our staff to provide an improved atmosphere
included the identification of an appropriate partner, HopeHealth, to for our aging population. It gives me great pride to be able to report to you Sturdy’s Patients Admitted / 7,477
provide these services bedside. Providing palliative care to our chronic accomplishments throughout this fiscal year. Our success is due to the Patient Days / 31,013
and seriously ill patients fulfills our long-standing commitment to In response to the high demand for our Wellness Weight Management tireless efforts put forth by every individual working together to care
support the residents of our communities throughout the entire care Program, we redesigned a portion of the first floor to better serve our for our patients and the efforts of those who support and facilitate our Births / 667
continuum. It’s worth mentioning that within the first month of launch, patients benefiting from this important service. This program continues caregivers. Sturdy’s leadership supports the vital work of our care teams Average Length of Stay / 4.2 Days
we’ve had over 60 patients enrolled into palliative care demonstrating to exceed our expected volume, indicating that we are fulfilling another as demonstrated by our investments in state of the art technology
the significant need within our community for this supportive level vital need within our community. and facilities. We view these investments as ways to advance our care Emergency Care Center Visits / 47,368
of care. to better serve our patients. We strive to ensure that each patient has Mansfield Health Center Visits / 25,420
A Commitment to Safe, High Quality Care and Excellent Service the best experience and outcome possible. From prevention, early
To continue our efforts in addressing the opioid crisis in our Sturdy continues to improve quality and safety under the guidance detection, and advanced therapies, Sturdy is committed to providing a Occupational Health Visits / 10,328
community, Sturdy’s Pain Stewardship Program has been monitoring of the Quality Oversight Committee and our Internal Audit Process continuum of care services that’s equivalent to care provided at larger Laboratory Tests / 574,069
the number of opioids prescribed to patients and continues to provide Program led by Dr. Brian Kelly and Dr. Brian Patel. metropolitan systems.
ongoing education to our medical staff regarding the populations we Physical/Occupational Therapy Visits / 25,696
serve and appropriate methods of managing pain. The Emergency Care In addition to our adverse events initiative, a proactive risk assessment I am proud to lead a group of dedicated professionals who commit Radiology Tests / 40,458
Center (ECC) developed order sets for managing conditions without the tool was developed to help identify areas of risk within the hospital to providing the highest quality health care services to our patients and
use of narcotics. Through the MassPAT tool and reviews of our care, we before medical errors occur. Based upon our findings, we made communities. Our leadership team, talented medical staff, dedicated Mammograms / 12,814
are beginning to see a reduction in the number of opioids prescribed. modifications to create a safer environment for our patients and employees, volunteers, board members and foundation members Ultrasounds / 11,861
care providers. make Sturdy the outstanding health care institution it is. I am grateful
Supporting Clinical Programs to be a part of this organization and look forward to the year ahead. Cardiac Rehabilitation Visits / 12,658
Investments in Sturdy’s infrastructure and technology continue to Community Involvement Pulmonary Rehabilitation Visits / 3,904
keep the Hospital contemporary. We invested in a new CT scanner as Sturdy continued its commitment to the community this year Sincerely,
well as an ultrasound machine to meet the needs of our imaging and Wound Management Services Visits / 4,498
through participation in family events as well as public health education
diagnostic volume. Our new unit, the Mildred McCann Balfour Unit, and screening programs. Highlights included our HealthyChoices Employee FTEs / 1,342.63
opened early in our fiscal year. With the addition of this unit, we’re able program for school children, leadership on the Healthy Living and
to convert the 20 semi-private rooms on Montplaisir to private use, Social Responsibility Consortiums, and support of the Hockomock Bruce S. Auerbach, MD, FACEP Volunteer Hours / 71,517
FY1913
thus increasing our private bed number to 40 while also increasing our YMCA’s LIVESTRONG Program. We also partnered with the Rotary Club President and CEO of Sturdy Memorial Hospital
capacity by 20 beds during periods of high census. Additionally, we of Attleboro to host the community’s first fundraising WALKABOUT At the end of fiscal year 1913, Hospital Superintendent Gwendolyn G. Rice,
acquired land that enables us to expand our physical structures and event at Capron Park Zoo. It’s our hope that events such as this help RN reported that 183 patients had been admitted, 14 of them obstetrical
provides opportunity for future projects. to encourage our residents to engage with local resources and further patients. There had been 130 operations, and no deaths were recorded. The
empower them to make healthy life choices. hospital’s total operating expenses were $7,634.09; receipts were $8,602.60.
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Our Culture of Commitment
Sturdy operates on the energy, passion, and dedication of over 1,300 physicians, nurses, staff, and
volunteers. Every day and night, our highly skilled and motivated team works towards one common
STURDY
goal: to provide our patients with the best possible health care. With a drive to succeed, we set
I AM high standards and exceed expectations. Through our “I Am Sturdy” culture we are committed to
furthering the mission of providing exceptional care to every patient at each and every touch point.
– Robert Thresher, Chairman of the Board
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t h e s t u r d y THE STURDY SOCIETY S 2017 MEMBERS
The Sturdy Memorial Foundation Legacy Society honors members of our
community who have provided for Sturdy Memorial Hospital in their estate
LEGACY
plans. For decades Sturdy has benefited from the generosity of special friends
Sturdy Memorial Hospital recognizes the generosity of its staff, community members, and its philanthropic partners through the Sturdy
who have furthered our mission of helping to deliver the best care possible to
Society. Sturdy Memorial Hospital is dedicated to its patients through clinical excellence, exceptional service, and sound financial management.
our patients.
The Sturdy Society contributions strengthen the already successful formula of delivering top-notch health care while being fiscally responsible
Planned gifts for programmatic support, capital improvements, breakthrough through diligent management and financial oversight, to benefit patients and the communities it serves.
SOCIETY
technology, and funds to assist those in need have allowed us to improve our
facilities and directly help our patients. CHAIRMAN’S CIRCLE ($25,000+) The Boston Foundation FRIEND ($500-$999)
Lloyd G. Balfour Foundation, Castro, Thresher & Oliveira PC AAA Northeast
Bank of America, N.A., Trustee Benjamin Cavallo Anonymous
2017 STURDY LEGACY SOCIETY MEMBERS ESTATE GIFTS RECEIVED IN 2017
Bristol County Savings Walter and Lynda Cekala Attleboro YMCA
Albert R. Allard, Jr. Milford Bliss* Alex Cekala Cheryl and Peter Barrows
2017 MEMBERS
Charitable Foundation, Inc.
Richard Correia Dr. John and Marie H. Chiarenza* Mary Ellen and Curt Fauth Cintas Corporation Bay Coast Bank
William J. Florentino and Timothy A. Allard David J. Foley* Coca-Cola Enterprises, Inc. Leona H. Bizier
John E. O’Hara Grover and Edith Richards* PRESIDENT’S CIRCLE ($10,000-$24,999) Community Connections Foundation, Inc. Boston’s Best Coffee Roasters
Sara L. Pheeney* Albert R. Allard, Jr. Thomas H. Cuddy, Jr. and Eleanor M. Cuddy Richard V. Boucher
For more information about the Sturdy Legacy Society,
Alice Polley *Deceased Brewster Ambulance Service Kevin and Kim Cryan Brainsky Levinson, LLC
please call the Development Office at (508) 236-8008 Paul Turner Mark Cuddy Cryan Landscaping Contractors, Inc. Bristol Glass Corporation
Fb insure Richardson-Cuddy Attleboro Design Elements for Business Mr. and Mrs. John J. Carty
STURDY MEMORIAL FOUNDATION Mr. and Mrs. Andrew Kelson E. A. Dion, Inc. Coogan Smith, LLP
Sturdy Memorial Associates Medical Staff Ted Dion Jane Coogan, Esq.
Donoghue, Barrett & Singal, P.C. Rick DiGiacomo
2017
William and Rose Larson Nihon Kohden McKesson Corporation
or [email protected] Established in 2017 Schneider Electric The Norking Company, Inc. Kathleen Moore
F. Thomas and Patricia D. Westcott Foundation Park Anesthesia, Inc. Robin B. Morris
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LEADERSHIP MANAGEMENT
Community Benefits
and
BOARD MEMBERS 2017 STURDY MEMORIAL STURDY MEMORIAL STURDY MEMORIAL STURDY MEMORIAL
ASSOCIATES, INC. HOSPITAL HOSPITAL HOSPITAL
2017
SHV, INC.
OFFICERS BOARD OF MANAGERS SENIOR MANAGEMENT MEDICAL STAFF 2017
OFFICERS
Karen Bodell Richard Smith, MD
OFFICERS Bruce Auerbach, MD EXECUTIVE COMMITTEE
President
Sturdy Memorial’s employees, medical staff, and volunteers are involved in a wide variety of activities that President Robert Thresher President & Jean Siddall-Bensson, MD,
Chair of the Board Internal Medicine
benefit our neighbors. Following are some of the many programs we participated in during Fiscal Year 2017. Catherine White Joseph Casey
Treasurer
Chief Executive Officer
President & Chair
Chair & Treasurer Joseph Casey Brian Kelly, MD
Pamela Miale Treasurer Vice President for Medical Richard Smith, MD
Betty Larson
AARP Driver Safety Program
Adult & Infant CPR
Mansfield Summer Concert
Medical Mission to the West Indies Serving Community Clerk Clerk
BOARD MEMBERS
Catherine White
Clerk
Affairs, Medical Director,
& Chief Quality Officer
Vice President
Steven Frank, DO
Advanced & Basic Cardiac Life Support Medical Profile Cards O R G A N I Z AT I O N S BOARD MEMBERS
Bruce Auerbach, MD Cheryl Barrows Immediate Past President
American Cancer Society Relays for Life Multiple Sclerosis Fair Membership in, collaboration with, and Marco Arismendi BOARD MEMBERS
Multiple Sclerosis Society Walk Steven Bensson, MD Vice President for
American Heart Association Go Red Day appointments to the Boards of community Bruce Auerbach, MD Marco Arismendi Jonathan Shapiro, MD
Pamela Miale Human Resources
Attleboro Expo for the Senses Multiple Sclerosis Support Group organizations allows Hospital staff to share their Betty Larson Bruce Auerbach, MD Secretary/Treasurer
Sharon Mullane, MD
Attleboro Halloween Party for Children New Moms Group expertise. Sturdy proudly contributes to more Brian Patel, MD Patricia Cochrane Joseph Casey
Ralph Schlenker Brian Kelly, MD
Attleboro High School-Based Health Center North Attleboro Back to School Shuffle than 30 area Boards, medical associations, and Frank Cook Treasurer &
Christopher Sweet Richard Smith, MD Medical Director
Attleboro High School Senior Class Project Nutrition Education & Outreach service organizations in our communities. Dwayne DeMond Chief Financial Officer
Max Volterra Robert Thresher
Attleboro Winter Night Festival Oral, Head, & Neck Cancer Screenings Richard DiGiacomo Brian Patel, MD
Catherine White Ted Dion William Florentino
Babysitter Training Ostomy Support Group Ambulatory Care
Bladder Control Informational Sessions Palliative Care Public Education Mayor Kevin Dumas* Chief Marketing &
STURDY MEMORIAL STURDY MEMORIAL Steven Frank, DO Development Officer Mark Lebovits, MD
Blood Drives Pastoral Care Program
FOUNDATION, INC. ASSOCIATES, INC. Laura Gignac Anesthesiology
Blue Plate Dinner Specials Perinatal Bereavement Services Brian Patel, MD
Breast Cancer Support Group Physician Referral Line BOARD OF DIRECTORS Brian Kelly, MD Chief of Emergency & Manuel Paz, MD
MANAGEMENT
Breastfeeding Classes & Support Poison Control & Prevention Kits Dennis Kelly Occupational Health Hospitalist Group
Bruce Auerbach, MD
Breathing Club Pregnancy & Infant Loss Support Group OFFICERS John Korona Services & Associate
Executive Director Kenneth Kaplan, MD
Cancer Care Coordination Services Prostate Cancer Support Group Ralph Schlenker Thomas Noel, Esq. Chief Quality Officer
President Cheryl Barrows Ralph Schlenker Imaging
Cancer Information Line Reach Out And Read (ROAR)
Cancer Professional Education Program Rehoboth Youth Soccer Opening Day Vice President for Richard Smith, MD Robin Morris Sharon Mullane, MD
Robert Thresher Vice President for
Cancer Screenings Safe Use of Medications Lectures Human Resources Robert Thresher Family Practice
Vice President & Clinical Services &
Cancer Support Group School to Career Credit for Life Fair Michael Thursby, DO
Chair of the Board Joseph Casey Corporate Integrity Officer Glenn Tucker, MD
Cancer Survivors’ Day Sharps Disposal Program with Catherine White
Treasurer & Chief Internal Medicine
Cardiac Rehab Educational Lectures Area Fire Departments Marco Arismendi Marita Prater
Financial Officer
Childbirth Education Programs Sibling Classes Treasurer Vice President for Patient Care Lawrence Greb, MD
Diabetes Education & Support Sleep Apnea & CPAP Informational Sessions Amy Pfeffer Services & Chief Nursing Officer Obstetrics/Gynecology
Catherine White
Early Childhood of Attleboro Family Fun Fair Speaker’s Bureau Vice President for Planning
Clerk Amy Pfeffer James Snead, MD
Emergency Preparedness Awareness Sponsorship of Families at the Holidays & Business Strategy
BOARD MEMBERS Vice President for Planning Orthopedics
EMS Education/Medical Oversight Spring Into Wellness Health Fair Steven Frank, DO
Financial Assistance Counseling Stroke Public Education Marco Arismendi & Business Strategy
Medical Director Richard Smith, MD
Foot Screenings Stroke Support Group Bruce Auerbach, MD Pamela Miale Pathology
Friends & Family of Patients with Cancer Student Intern/Extern Programs * Patricia Cochrane William Florentino Chief Operating Officer for
Support Group Support of Local Food Pantries Frank Cook Chief Marketing & Shazia Latif, MD
Sturdy Memorial Associates
Future Nurses’ Day Take Our Children to Work Day Dwayne DeMond Development Officer Pediatrics
Gloria Gemma Hope Bus Uncompensated Care — $4.8 million for Richard DiGiacomo
Pamela Miale Marcy Bernstein, MD
Health Agent Educational Meetings those who could not or would not pay Ted Dion
Chief Operating Officer Surgery
Health Care Proxy/MOLST Form United Way Campaign Mayor Kevin Dumas*
Informational Sessions Valet Parking (complimentary) Steven Frank, DO Marco Dirks, MD
Health Screenings Volunteer Day Luncheon & Laura Gignac At-Large Member
Healthy Cooking Demonstrations Student Essay Contest Brian Kelly, MD
Kevin Bowman, MD
Dennis Kelly
“HealthyChoices” Program for School Children WALKABOUT At-Large Member
John Korona
Healthy Steps Dance Program for Cancer Patients Wellness Programs & Lectures
Thomas Noel, Esq. Matthew Plosker, MD
Heart Health Fair Wheaton College Practicum
Ralph Schlenker At-Large Member
Infant Massage Wound Management Community
Richard Smith, MD
Lactation Consultations Lectures & Newsletters Bruce Auerbach, MD
Robert Thresher
LIVESTRONG Program with YMCAs YMCA Healthy Kids Day (Attleboro, Chief Executive Officer
Michael Thursby, DO We welcome your comments and suggestions on
Look Good, Feel Better Foxboro, North Attleboro, Seekonk) (Ex Officio)
Catherine White issues or services. Please send them in writing to:
Lung Cancer Risk Assessments Yoga Classes
Lymphedema Support Group Youth Mentoring Programs Sturdy Memorial Hospital Marita Prater
MADD Project Red Ribbon Youth Sports Team Sponsorships Attn: Public Relations Dept. Chief Nursing Officer
*Held Office During
Mansfield Arts in the Park *We serve medical and nursing students as Fiscal Year 2017 P.O. Box 2963
Mansfield Halloween Parade well as student interns from more than 211 Park Street, Attleboro, MA 02703
Mansfield Movies with the Stars 50 schools and colleges.
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