Service Brief

Dell EMC ProDeploy for PowerStore

Introduction
This Service is part of Dell Technologies ProDeploy Enterprise Suite (“ProDeploy Suite”) which is available in
multiple tiers: Basic Deployment ProDeploy and ProDeploy Plus (the “Service Tier” individually or the “Service
Tiers” collectively). Enterprise solutions may include but are not limited to hardware platforms such as servers,
storage, networking, and modular platforms (the “Hardware Platform”) as well as associated enterprise software
and hardware additions upgrades or data management (“Supplemental Deployment Services”).

Dell Technologies Services (“DT Services”) is pleased to provide this Service in accordance with this Service Brief.
Your quote, order form or other mutually-agreed upon form of invoice or order acknowledgment (as applicable, the
“Order Form”) will include the name of the Service(s) and available service options that you purchased. For
additional assistance or to request a copy of your service contract(s), contact Dell Technologies Technical Support
or your sales representative.

Table of Contents
Service Overview ....................................................................................................................................................... 1
Offer Structure ........................................................................................................................................................... 2
Project Scope ............................................................................................................................................................. 2
Project Management .................................................................................................................................................. 3
Deliverables ............................................................................................................................................................... 3
Services Scope Changes ........................................................................................................................................... 4
Service Exclusions ..................................................................................................................................................... 4
Customer Responsibilities ......................................................................................................................................... 5
Fixed Bid Service Fee and Invoicing Schedule ......................................................................................................... 6
Dell Technology Services Terms and Conditions ...................................................................................................... 7
Appendix A – Supplemental Deployment Services ................................................................................................. 10
ProDeploy for PowerStore Hardware Component ................................................................................................... 10
ProDeploy for PowerStore SAS Expansion Enclosure ............................................................................................ 10
ProDeploy Add-On for PowerStore Add Two Hosts ................................................................................................ 10
ProDeploy Add-On for PowerStore File ................................................................................................................... 11
ProDeploy Add-On for PowerStore Remote Replication ......................................................................................... 12
ProDeploy Add-On for PowerStore Local Protection ............................................................................................... 12
ProDeploy Add-On for PowerStore Data Migration ................................................................................................. 13

Service Overview

The ProDeploy for PowerStore service delivers the deployment of a PowerStore solution. The service includes the
hardware installation and the deployment and configuration of one PowerStore appliance for a new or existing
cluster. The service is delivered using onsite (installation) and remote (configuration) resources.

The hardware installation provides onsite hardware racking, powering up and remote initialization of the appliance
and the storage deployment provides remote configuration and storage provisioning for four (4) Fibre Channel (FC)
or iSCSI hosts with supported multipath software. The SAS Expansion Enclosure service provies the addition of the
one (1) SAS Expansion Enclosure to a PowerStore Appliance.

Dell Technologies Confidential

Offer Structure

There are two types of service offers available: Primary services and add-on services.

Primary services are either associated with the deployment of a specific hardware platform recently purchased or
for a supplemental deployment service on a hardware platform. Primary services are identified on the Order Form
as either Basic Deployment, ProDeploy, or ProDeploy Plus followed by <Hardware Platform Series> or <Base>
followed by <additional identifiers> if necessary. For example, ProDeploy Plus for Dell EMC PowerMax.

Add-on services are identified on the Order Form as “Add-on.” Add-ons can be combined with any primary service
within the same service tier. For example, a ProDeploy Plus Add-on service can only be combined with a
ProDeploy Plus primary service. Some add-on services may include a list of sub-service options and those sub-
services will be chosen by the Customer post-sale or at the commencement of the project. Add-on services can be
purchased in multiple quantities to cover different sub-services or for multiple quantities of the same sub-service.
For additional information about specific add-on services, please review Appendix A.

Project Scope

DT Services personnel or authorized agents ("Dell Services Personnel") shall work closely with Customer’s staff to
perform the services specified below ("Services"), subject to the Customer satisfying the "Customer
Responsibilities" detailed in this document.

PowerStore
SAS Expansion
T-Series X-Series
Service Quantities Enclosure
Number of PowerStore appliances 1 1 0
Number of hosts 4 4 0
Number of zones 16 16 0
Number of SAS Expansion Enclosures 0 0 1

During this part of the service, DT Services:

PowerStore
SAS Expansion
T-Series X-Series
Enclosure
Conducts a deployment review meeting. ✓ ✓ ✓
Validates that the equipment is on site at the appropriate location
✓ ✓ ✓
with power and cable requirements met.
Unpacks and inspects hardware. ✓ ✓ ✓
Installs the PowerStore hardware including racking, cabling the
components, attaching to the Customer’s power and powering up, ✓ ✓ ✓
and validating that the system is online.
Connecting to Customers IP Network ✓ ✓

Validates the Customer Environment for PowerStore deployment. ✓ ✓

Validates the Customer network readiness. ✓ ✓

Documents the proposed architecture in the Deployment Plan. ✓ ✓ ✓

Configures and deploys the storage hardware. ✓ ✓ ✓

Validates the required product licenses. ✓ ✓

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 Configures SAN zoning for host deployment. ✓ ✓

Assess and validate customer network environment ✓ ✓

Validates new or customer-provided external vCenter readiness. ✓

Connects to vCenter Server with access credentials. ✓

Verifies VMware vSphere objects for the PowerStore Appliance. ✓

Initializes and Configure storage appliance. ✓ ✓

Deploys customer-supplied FC or iSCSI hosts with installed
✓ ✓
operating systems and supported multipath software.
Provisions storage data for each host. ✓ ✓

Validates connectivity from storage to hosts. ✓ ✓

Validates hosts access to the provisioned storage volumes. ✓ ✓

Configures and tests SupportAssist direct connect or existing
✓ ✓
gateway.
Performs post-deployment verification. ✓ ✓ ✓

Conducts a basic Knowledge Transfer. ✓ ✓ ✓

Project Management

The following activities included in all services including customer-selected Supplemental Deployment Services,
focus on managing the initiation, planning, execution, and closure of the project including coordinating delivery
resources and communicating with stakeholders:

• Manages DT Services resources assigned to the project

• Works with the Customer assigned single point of contact to coordinate project tasks and the resources
assigned to complete said tasks
• Acts as the single point of contact for all project communication and escalations
• Determines the engagement process and schedule
• Develops a high-level Project Plan with critical path events and milestones
• Conducts a kickoff meeting to review the project scope, expectations, communication plans, and availability
of required resources
• Conducts periodic status meetings to review project process, issues, and potential risks. The frequency of
the meetings will be mutually agreed upon by the Customer and DT Services.
• Coordinates project closeout

Deliverables

DT Services will provide Customer with the following deliverables in connection with the services:

• Deployment plan
• Deployment verification
• As-deployed configuration

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Services Scope Changes
Any changes to the Services, the schedule, charges or this document must be mutually agreed upon by Dell
Technologies Services and the Customer in writing. Depending on the scope of such changes, DT Services may
require that a separate Statement of Work detailing the changes, the impact of the proposed changes on the
charges and schedule, and other relevant terms, be executed by the parties.

Service Exclusions

DT Services is responsible for performing only the services expressly specified in this document. All other services,
tasks, and activities are considered out of scope.

The Customer will maintain a current version of an anti-virus application continuously running on any system to
which DT Services is given access and will scan all deliverables and the media on which they are delivered.
Customer shall take reasonable data back-up measures and, in particular, shall provide for a daily back-up process
and back-up the relevant data before DT Services performs any remedial, upgrade, or other works on Customer’s
production systems. To the extent DT Services liability for loss of data is not anyway excluded under the Existing
Agreement or this document, DT Services shall, in case of data losses, only be liable for the typical effort to recover
the data which would have accrued if Customer had appropriately backed up its data. The following activities are
not included in the scope of this Service Brief:

• Any services, tasks, or activities other than those explicitly described in the Project Scope in and marked
with a checkmark (✓) for the service you purchased.
• All ProDeploy and ProDeploy Plus services have a planning component. This is designed to gather
information about the Customer environment so that successful integration and deployment may take
place. It is NOT a substitute for strategic assessment or design services. Those consultative services may
be purchased from Dell separately.
• Activities related to the existing customer data center environment such as de/installation, re/configuration,
connection, troubleshooting, etc.
• Custom scripting, coding, performance tuning or optimization.
• Installation of applications such as Microsoft Exchange, Microsoft IIS, Microsoft SQL Server, PostgreSQL,
MySQL, Apache Web Server, etc.
• Installation or configuration of software-defined or open networking solutions except when explicitly
described in the Service Feature Activities.
• Installation or configuration of unsupported products. All Dell- and Customer- supplied components will be
validated as supported or not during the planning process. Note that in some instances, Dell may provide
guidance for the installation and configuration of non-supported products to be completed by the Customer.
• Routing of cabling (network, power, or fibre) between racks, or through walls, ceilings, floors, or between
rooms.
• Racking of dense or heavy enclosures higher than 21u in a rack or mounting of enclosures higher than the
44u position in any rack.
• Connection to direct current power supplies. A qualified electrician must perform all connections to DC
power and to safety grounds.
• Planning and configuration of any feature listed as included for the product tier, but not supported on the
specific model being deployed.
• Migrations to/from any Content-Addressable Storage (“CAS”)
• Migrations to any non-Dell storage system
• P2V services of UNIX based systems
• P2P, V2V, or V2P migrations
• Application installation, re-installation, configuration, or migration.
• Migration to/from remote datacenters
• Migration training, orientation, or detailed instructions
• Migration software licensing for any data not migrated by Dell as part of this service.
• Physical installation of components into any non-Dell branded hardware.

4 ProDeploy for PowerStore Service Brief | June 29, 2020

This Service Description does not confer on Customer any warranties which are in addition to the warranties
provided under the terms of your master services agreement or Agreement, as applicable.

Customer Responsibilities

Authority to Grant Access. Customer represents and warrants that it has obtained permission for both Customer
and Dell to access and use the Supported Products, the data located thereon and all hardware and software
components included therein, for the purpose of providing these Services. If Customer does not already have that
permission, it is Customer's responsibility to obtain it, at Customer's expense, before Customer asks Dell to perform
these Services.

Cooperate with Phone Analyst and On-site Technician. Customer will cooperate with and follow the instructions
given by any Dell phone analyst or on-site technicians. Experience shows that most system problems and errors
can be corrected over the phone as a result of close cooperation between the user and the analyst or technician.

Equipment Readiness. Customer will be responsible for the movement of equipment from the receiving areas of
their facility to the site of installation prior to DT Services assuming responsibility for equipment de-crate and
installation.

On-site Obligations. Where Services require on-site performance, Customer will provide (at no cost to Dell) free,
safe and sufficient access to Customer's facilities and the Supported Products, including ample working space,
electricity, and a local telephone line. A monitor or display, a mouse (or pointing device), and a keyboard must also
be provided (at no cost to Dell), if the system does not already include these items.

Maintain Software and Serviced Releases. Customer will maintain software and Supported Products at Dell-
specified minimum release levels or configurations as specified on www.support.dell.com supported products.
Customer must also ensure installation of remedial replacement parts, patches, software updates or subsequent
releases as directed by Dell in order to keep the Supported Products eligible for this Service.

Data Backup; Removing Confidential Data. Customer will complete a backup of all existing data, software and
programs on all affected systems prior to and during the delivery of this Service. Customer should make regular
backup copies of the data stored on all affected systems as a precaution against possible failures, alterations, or
loss of data. In addition, Customer is responsible for removing any confidential, proprietary, or personal information
and any removable media such as SIM cards, CDs, or PC Cards regardless of whether an on-site technician is also
providing assistance. DELL WILL HAVE NO LIABILITY FOR:

• ANY OF YOUR CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION;

• LOST OR CORRUPTED DATA, PROGRAMS OR SOFTWARE;
• DAMAGED OR LOST REMOVABLE MEDIA;
• DATA OR VOICE CHARGES INCURRED AS A RESULT OF FAILING TO REMOVE ALL SIM CARDS OR
OTHER REMOVABLE MEDIA INSIDE SUPPORTED PRODUCTS THAT ARE RETURNED TO DELL;
• THE LOSS OF USE OF A SYSTEM OR NETWORK;
• AND/OR FOR ANY ACTS OR OMISSIONS, INCLUDING NEGLIGENCE, BY DELL OR A THIRD-PARTY
SERVICE PROVIDER.

DT Services will not be responsible for the restoration or reinstallation of any programs or data. When returning a
Supported Product or part thereof, Customer will only include the Supported Product or part which has been
requested by the phone technician.

DT Services will not be responsible for configuration changes of existing iSCSI environment.

ThirdParty Warranties. These Services may require Dell to access hardware or software that is not manufactured
by Dell. Some manufacturers' warranties may become void if Dell or anyone else other than the manufacturer

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works on the hardware or software. Customer will ensure that Dell's performance of Services will not affect such
warranties or, if it does, that the effect will be acceptable to Customer. Dell does not take responsibility for third
party warranties or for any effect that the Services may have on those warranties.

Additional Customer Responsibilities. The following are the additional responsibilities of Customer:

• Provide at least one technical contact with system administration responsibilities and appropriate
system/information access privileges.
• Make appropriate system maintenance window(s) available for DT Services personnel as needed to
prepare equipment.
• Ensure that all environment, technical, and operational requirements are met prior to commencement of the
Services.
• Provide DT Services personnel with access to the customer's subject matter experts, systems and
networks (including, without limitation, remote systems/ network access) necessary to perform the Services
during DT Services normal business hours (or other mutually agreed upon times).
• Provide support from technical support teams for all vendors and third parties, as necessary.
• Assume all responsibility for network (IP/SAN) connectivity, performance, and configuration issues.
• Verify that the equipment location(s) is/are prepared prior to the commencement of the Services.
• Work with DT resources to verify that the network is configured properly using Dell Authorized networking
tools.
• Customer is responsible for bringing applications into a production state after migration
• Customer is responsible for shutting down host/server applications prior to start of data migration.
• Any remediation required of the source storage array environment is the Customer's responsibility, except
for Dell supported storage platforms with valid warranty and service contracts applicable to such
remediation

Fixed Bid Service Fee and Invoicing Schedule

Unless otherwise mutually agreed in writing, the anticipated start date of the Services is within two (2) weeks after
receipt and approval by DT Services of the Customer’s purchase order for this Service.

Customer shall have twelve (12) months from the date of DT Services invoice to use the Services described herein
(“Service Period”). The Services shall automatically expire on the last day of the Service Period, unless otherwise
agreed by DT Services. Under no circumstances shall Customer be entitled to a credit or refund of any unused
portion of the Services.

Dell business hours are Monday through Friday (8:00am to 6:00pm Customer local time) unless otherwise specified
in the table below.

Country Normal Dell

Technologies Services
business hours
Costa Rica, Denmark, El Salvador, Finland, Guatemala, Honduras, Norway, Panama, Puerto Rico, 8:00 AM to 5:00 PM
Rep. Dominicana, Sweden
Australia, China, Hong Kong, Japan, Korea, Malaysia, New Zealand, Singapore, Taiwan, Thailand 9:00 AM to 5:00 PM
Argentina, France, India, Italy, Paraguay, Uruguay 9:00 AM to 6:00 PM
Bolivia, Chile 9:00 AM to 7:00 PM
Middle East Sunday thru Thursday
from 8:00 AM to 6:00 PM

Some ProDeploy and ProDeploy Plus activities may be performed outside of normal Dell business hours based
upon Customer request and local regulations. Work will be performed in increments of up to 8 hours per day,
unless mutually agreed to in advance with DT Services. No activities shall take place during local, state and/or
country holidays.

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The Services described in this document are performed on a fixed price basis at the fees specified in the applicable
Service Provider quote.

The Services will be delivered using Service Provider’s standard delivery model, which may include onsite and/or
offsite delivery of the Services. If the Customer requires a different delivery model, the charges, expenses, scope of
work and/or schedule are subject to modification in accordance with the “Services Scope Changes” section in this
document. If the Customer does not authorize such change(s) in accordance with the “Services Scope Changes”
section, Service Provider and the Customer agree that Service Provider’s standard delivery model will apply for the
Services. (Not applicable to U.S. Government or U.S. State engagements that preclude the use of offsite delivery of
services.)

Invoices are issued upon Service Provider’s receipt and approval of the Customer’s purchase order.

Customer authorizes Service Provider to invoice for and shall pay additional amounts related to changes or
exceptions to the Services.

Dell Technology Services Terms and Conditions

This document is between the customer defined in the appropriate sale description below ("Customer") and the
applicable Dell Technologies sales entity ("Dell Technologies") specified on your Sales Order and sets forth the
business parameters and other matters regarding services that Customer has engaged Dell Technologies to
provide hereunder.

Direct Sale from Dell Technologies to Customer: This document and the performance of the Services detailed
herein are subject to (i) the most recently signed agreement between Customer and Dell Technologies that
contains terms and conditions designated to apply to professional services ("Existing Agreement"); or (ii) in the
absence thereof, Dell Technologies standard terms and conditions for professional services specified below. In the
event of a conflict between this document and your Existing Agreement, this document shall govern.

Sale by Dell Technologies Authorized Reseller to Customer: If you have purchased the Services detailed
herein through a Dell Technologies authorized reseller, this document is for descriptive and informational purposes
only and does not establish a contractual relationship or any rights or obligations between you and Dell
Technologies. Such Services are governed solely by the agreement between you and your Dell Technologies
authorized reseller. Dell Technologies has permitted your Dell Technologies authorized reseller to provide this
document to you. Your Dell Technologies authorized reseller may make arrangements with Dell Technologies to
perform all or a portion of the Services on behalf of the reseller.

Sale from Dell Technologies to Dell Technologies Authorized Reseller: This document and the performance of
the Services detailed herein are subject to the professional services terms and conditions between you ("Partner")
and Dell Technologies that are specified in (i) the signed product and services ordering agreement, if any; or (ii) the
applicable signed stand-alone professional services agreement (“PSA”) if any, and in case both exist, the document
having the later effective date shall govern; or (iii) in the absence of the previously described agreements, Dell
Technologies standard terms and conditions for professional services specified below. Partner acknowledges and
agrees that: (a) its agreements with its customers (“End-Users”) for the Services detailed herein are not contracts of
Dell Technologies; (b) Partner has no right or power to bind Dell Technologies to any commitments unless
otherwise explicitly agreed upon in writing by Dell Technologies and shall not represent otherwise or purport to do
so; (c) End Users are not third-party beneficiaries of this document or any other agreement between Dell
Technologies and Partner; (d) all references to “Customer” in this document shall mean the Partner who is
purchasing the Services; and (e) where the provision of the Services by Dell Technologies is contingent on a
Partner obligation, then that obligation may also apply to its End-User with respect to the provision of Services to
such End-User. Partner shall ensure that such End-User complies with such obligations where applicable. In the
event the End-User fails to meet such an obligation, then Dell Technologies shall not be liable for any resulting
failure to perform its obligations. In the event of a conflict between this document and the agreements referenced in
(i) and (ii) above, this document shall govern.

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The following terms and conditions govern this document:

1.1 Term; Termination. This document begins on the date specified in the "Service Schedule" section above, and,
unless terminated for breach, continues in accordance with its terms. A party shall notify the other in writing in case
of the other's alleged breach of a material provision of this document. The recipient shall have thirty (30) calendar
days from the date of receipt of such notice to effect a cure ("Cure Period"). If the recipient of such notice fails to
effect a cure within the Cure Period, then the sender of the notice shall have the option of sending a written notice
of termination, which shall take effect upon receipt.

1.2 Grant of Copyright or License Rights in Deliverables. Subject to Customer’s payment of all amounts due Dell
Technologies, the parties agree (i) Customer shall own all copyright rights to the portion of Deliverables (defined
below) that consists solely of written reports, analyses and other working papers prepared and delivered by Dell
Technologies to Customer in the performance of Dell Technologies obligations hereunder, and (ii) for the portion of
Deliverables that consists of scripts and code, Dell Technologies grants Customer a non-exclusive, non-
transferable, irrevocable (except in case of breach of this document) perpetual right to use, copy and create
derivative works from such (without the right to sublicense) for Customer’s internal business operations, as
contemplated hereunder. The license granted in this section does not apply to (a) Customer furnished materials,
and (b) any other Dell Technologies products or items licensed, or otherwise provided, under a separate
agreement. “Deliverables” means any reports, analyses, scripts, code or other work results which have been
delivered by Dell Technologies to Customer within the framework of fulfilling obligations under this document.

1.2.1 Customer Furnished Materials. Customer does not relinquish any of its rights in materials it furnishes to Dell
Technologies for use in performing the Services. Pursuant to Customer’s Proprietary Rights (defined below)
therein, Customer grants Dell Technologies a non-exclusive, non-transferable right to use such solely for the
benefit of Customer in fulfillment of Dell Technologies obligations hereunder.

1.2.2 Reservation of Proprietary Rights. Each party reserves for itself all Proprietary Rights that it has not expressly
granted to the other. Dell Technologies shall not be limited in developing, using or marketing services or products
which are similar to the Deliverables or Services provided hereunder, or, subject to Dell Technologies confidentiality
obligations to Customer, in using the Deliverables or performing similar Services for any other projects.
"Proprietary Rights" mean all patents, copyrights, trade secrets, methodologies, ideas, concepts, inventions,
know-how, techniques or other intellectual property rights of a party.

1.3 Confidential Information; Publicity. "Confidential Information" means any information that is marked
"confidential", "proprietary" or the like or in relation to which its confidentiality should by its nature be inferred or, if
disclosed orally, are identified as being confidential at the time of disclosure and, within two (2) weeks thereafter, is
summarized, appropriately labeled and provided in tangible form. Confidential Information does not include
information that is (i) rightfully in the receiving party’s possession without prior obligation of confidentiality from the
disclosing party; (ii) a matter of public knowledge; (iii) rightfully furnished to the receiving party by a third party
without confidentiality restriction; or (iv) independently developed by the receiving party without reference to the
disclosing party's Confidential Information. Each party shall (a) use Confidential Information of the other party only
for the purposes of exercising rights or performing obligations hereunder; and (b) protect from disclosure to any
third parties, by use of a standard of care equivalent to that as used by recipient to protect its own information of a
similar nature and importance, and, no less than the use of reasonable care, any Confidential Information disclosed
by the other party for a period commencing upon the date of disclosure until three (3) years thereafter, except with
respect to (1) Customer data to which Dell Technologies may have access in connection with the provision of
Services, which shall remain Confidential Information until one of the exceptions stated above applies; and (2)
Confidential Information that constitutes, contains or reveals, in whole or in part, Dell Technologies proprietary
rights, which shall not be disclosed by the receiving party at any time. Notwithstanding the foregoing, the receiving
party may disclose Confidential Information (A) to its Affiliate (defined below) for the purpose of fulfilling its
obligations or exercising its rights hereunder as long as such Affiliate complies with the foregoing; and (B) to the
extent required by law (provided the receiving party has given the disclosing party prompt notice). “Affiliate” means
a legal entity that is controlled by, controls, or is under common “control” with Dell Technologies or Customer,
respectively. “Control” means more than 50% of the voting power or ownership interests. Each party shall not, and
shall not authorize or assist another to, originate, produce, issue or release any written publicity, news release,

8 ProDeploy for PowerStore Service Brief | June 29, 2020

marketing collateral or other publication or public announcement, relating in any way to this document, without the
prior written approval of the other, which approval shall not be unreasonably withheld.

1.4 Payment. Customer shall pay Dell Technologies invoices in full and in the same currency as the Dell
Technologies invoice within thirty (30) days after the date of Dell Technologies invoice, with interest accruing
thereafter at the lesser of 1.5% per month or the highest lawful rate. The charges due hereunder are exclusive of
and Customer shall pay or reimburse Dell Technologies for all value added (VAT), sales, use, excise, withholding,
personal property, goods and services and other taxes, levies, customs and duties resulting from Customer’s
purchase order, except for taxes based on Dell Technologies net income. If Customer is required to withhold taxes,
then Customer will forward any withholding receipts to Dell Technologies at [email protected].

1.5 Warranty; Warranty Disclaimer. Dell Technologies shall perform the Services in a workmanlike manner in
accordance with generally accepted industry standards. Customer must notify Dell Technologies of any failure to so
perform within ten (10) days after the performance of the applicable portion of Services. Dell Technologies entire
liability and Customer's sole remedy for Dell Technologies failure to so perform shall be for Dell Technologies to, at
its option, (i) correct such failure, and/or (ii) terminate this document and refund that portion of any fees received
that correspond to such failure to perform. EXCEPT AS EXPRESSLY STATED IN THIS WARRANTY SECTION,
AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Dell Technologies (INCLUDING ITS
SUPPLIERS) MAKES NO OTHER EXPRESS WARRANTIES, WRITTEN OR ORAL, AND DISCLAIMS ALL
IMPLIED WARRANTIES. INSOFAR AS PERMITTED UNDER APPLICABLE LAW, ALL OTHER WARRANTIES
ARE SPECIFICALLY EXCLUDED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY
WARRANTY ARISING BY STATUTE, OPERATION OF LAW, COURSE OF DEALING OR PERFORMANCE, OR
USAGE OF TRADE.

1.6 LIMITATIONS OF LIABILITY. Dell Technologies TOTAL LIABILITY AND CUSTOMER'S SOLE AND
EXCLUSIVE REMEDY FOR ANY CLAIM OF ANY TYPE WHATSOEVER, ARISING OUT OF OR IN
CONNECTION WITH THIS DOCUMENT OR SERVICES PROVIDED HEREUNDER, SHALL BE LIMITED TO
PROVEN DIRECT DAMAGES CAUSED BY Dell Technologies SOLE NEGLIGENCE IN AN AMOUNT NOT TO
EXCEED THE PRICE PAID TO Dell Technologies FOR THE SERVICES RENDERED HEREUNDER. EXCEPT
WITH RESPECT TO CLAIMS REGARDING VIOLATION OF Dell Technologies INTELLECTUAL PROPERTY
RIGHTS, NEITHER PARTY SHALL HAVE LIABILITY TO THE OTHER FOR ANY SPECIAL, CONSEQUENTIAL,
EXEMPLARY, INCIDENTAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF
PROFITS, REVENUES, DATA AND/OR USE), EVEN IF ADVISED OF THE POSSIBILITY THEREOF.

1.7 Miscellaneous. The parties shall act as independent contractors for all purposes hereunder. Nothing contained
herein shall be deemed to constitute either party as an agent or representative of the other, or both parties as joint
venturers or partners for any purpose. Neither party shall be responsible for the acts or omissions of the other, and
neither party will have authority to speak for, represent or obligate the other party in any way without the prior
written approval of the other party. Each party shall comply with all applicable export laws, orders and regulations
and obtain all necessary governmental permits, licenses and clearances. Diversion contrary to US law, including
US export laws is expressly prohibited. This document shall be governed by the laws of the Commonwealth of
Massachusetts for transactions taking place in the United States and the country in which the Dell Technologies
entity is located for transactions taking place outside of the United States, excluding any conflict of law rules. The
U.N. Convention on Contracts for the International Sale of Goods does not apply.

9 ProDeploy for PowerStore Service Brief | June 29, 2020

Appendix A – Supplemental Deployment Services

Supplemental Deployment Services are additional deployment services which complement a new deployment or
supplement an already-deployed Dell EMC Solution. The following Supplemental Deployment Services are sold as
add-on(s) to the above-referenced ProDeploy Enterprise Suite offer or a Standalone offer:

ProDeploy for PowerStore Hardware Component

This service provides the addition of up to four (4) IO modules or up to twenty five (25) Disk Drives to a PowerStore
appliance.

ProDeploy for PowerStore SAS Expansion Enclosure

The ProDeploy for PowerStore SAS Expansion Enclosure service provides the addition of one (1) SAS Expansion
Enclosure to a PowerStore Appliance.

DT Services personnel or authorized agents ("DT Services personnel") shall work closely with Customer’s staff to
perform the services specified below ("Services"), subject to the Customer satisfying the "Customer
Responsibilities" detailed in this document.

PowerStore
SAS
T-Series X-Series Expansion
Service Quantities Enclosure
Number of PowerStore Appliances 1 1 0
Number of Disks 25 25 25
Number of IO Modules 4 4 0
Number of SAS Expansion Enclosures 0 0 1

During this part of the service, DT Services:

PowerStore
SAS
T-Series X-Series Expansion
Enclosure
Upgrades the storage system software/firmware if required, to support new
✓ ✓ ✓
hardware.
Labels any interconnect cables that will be removed or replaced during the
✓ ✓ ✓
upgrade process.
Installs and configures the I/O card in Dell EMC hosts as per the installation
✓ ✓
instructions.
Install the new disks, as per the deployment plan. ✓ ✓ ✓
Verify the product has been successfully upgraded. ✓ ✓ ✓

ProDeploy Add-On for PowerStore Add Two Hosts

This service provides the deployment of an additional two hosts to a PowerStore appliance. The deployment
includes storage configuration, provisioning, and verification of storage access to up to two (2) Fibre Channel (FC)
or iSCSI hosts, or a combination.

DT Services personnel or authorized agents ("DT Services personnel") shall work closely with Customer’s staff to
perform the services specified below ("Services"), subject to the Customer satisfying the "Customer
Responsibilities" detailed in this document.

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 PowerStore

Service Quantities T-Series X-Series

Number of Hosts 2 2
Number of Zones 8 8

During this part of the service, DT Services:

PowerStore
T-Series X-Series

Documents the proposed architecture in the deployment plan. ✓ ✓

Installs into DT hosts for storage connectivity. ✓ ✓
Reviews host deployment details with Customer and validates that all
✓ ✓
requirements are met
Configures volumes for provisioning. ✓ ✓
Deploys Customer-supplied FC or iSCSI hosts with installed operating systems
✓ ✓
and supported version of multipath software.
Provisions storage data for up to eight volumes max. ✓ ✓
Validates connectivity from storage to hosts. ✓ ✓
Validates hosts' access to the provisioned storage volumes. ✓ ✓

ProDeploy Add-On for PowerStore File

This service provides the deployment of five shares or exports in a PowerStoreT-Series appliance. The deployment
includes configuring storage, file systems, NAS server, shares or exports and verification of clients’ access to up to
five (5) shares or exports, or a combination.

DT Services personnel or authorized agents ("DT Services personnel") shall work closely with Customer’s staff to
perform the services specified below ("Services"), subject to the Customer satisfying the "Customer
Responsibilities" detailed in this document.

PowerStore

Service Quantities T-Series X-Series

Number of NAS servers 1

Number of NFS/SMB shares 5
Number of file systems 5

During this part of the service, DT Services:

PowerStore
T-Series X-Series

Documents the proposed architecture in the Deployment Plan. ✓

Reviews file deployment details with the Customer and validates that all
✓
requirements are met.
Validates adequate capacity is available to configure file storage. ✓
Configures NAS servers, file systems, shares or exports (NFS and SMB) and
✓
up to eight users, quotas, and alerts combined.
Validates clients’ access to the added shares and exports (NFS and SMB). ✓

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ProDeploy Add-On for PowerStore Remote Replication

This service provides deployment of remote replication between (2) clusters to operate in a PowerStore
environment. The deployment includes configuring up to ten (10) remote replication sessions. The remote
replication is validated with one (1) test volume of 100 MB size.

DT Services personnel or authorized agents ("DT Services personnel") shall work closely with Customer’s staff to
perform the services specified below ("Services"), subject to the Customer satisfying the "Customer
Responsibilities" detailed in this document.

PowerStore

Service Quantities T-Series X-Series

Number of PowerStore Appliances 1 1

Number of volume sessions for remote replication. 10 10
Test volume size (MB). 100 100
Number of test volumes. 1 1
Number of remote target PowerStore appliances. 1 1

During this part of the service, DT Services:

PowerStore
T-Series X-Series

Verifies that the environment meets all hardware and software requirements. ✓ ✓
Documents the proposed architecture in the deployment plan. ✓ ✓
Reviews the replication deployment details with the Customer and validates
✓ ✓
that all requirements are met.
Deploys and verifies remote systems pairing. ✓ ✓
Deploys the software configuring Protection Policy Replication rules meeting
✓ ✓
Customer requirements.
Configures the remote replication sessions. ✓ ✓
Validates successful deployment of the remote replication. ✓ ✓
Validates the session created for the remote replication are successful for the
✓ ✓
test volume.

ProDeploy Add-On for PowerStore Local Protection

This service provides the deployment of the Local Protection (Clone and Snapshot) feature to operate on a
PowerStore appliance. The deployment includes configuring up to ten (10) Clone and Snapshot sessions that
include Volumes and File Systems. The local protection feature is validated with one (1) test volume of 100 MB
size.

DT Services personnel or authorized agents ("DT Services personnel") shall work closely with Customer’s staff to
perform the services specified below ("Services"), subject to the Customer satisfying the "Customer
Responsibilities" detailed in this document.

PowerStore

Service Quantities T-Series X-Series

Number of volume/FS Snapshot 10 10

Test volume size (MB) 100 100

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 Test volume quantity 1 1
Number of volumes/FS clones 10 10

During this part of the service, DT Services:

PowerStore
T-Series X-Series
Reviews the Snapshot deployment details with Customer and validates that all
✓ ✓
requirements are met.
Documents the proposed architecture in the deployment plan. ✓ ✓
Chooses the volumes, filesystems, and virtual machines to create the clones. ✓ ✓
Validates the successful deployment of clones. ✓ ✓
Validates the test clones created are successful. ✓ ✓
Chooses the volumes, filesystems, and virtual machines to create Snapshots. ✓ ✓
Assigns the protection policy. ✓ ✓
Validates the successful deployment of Snapshots. ✓ ✓
Validates the created test SnapShots for volumes and file systems. ✓ ✓

ProDeploy Add-On for PowerStore Data Migration

This service provides a migration design and implements block or file data migration, in a consistent and
predictable manner, based on the standard data migration methodologies. This deployment includes one (1) TB of
block or file and up to four (4) hosts to a PowerStore appliance or migration of up to four (4) existing physical
servers with a combined total of one (1) TB to a VMware vSphere or Hyper-V virtualization environment.

DT Services personnel or authorized agents ("DT Services personnel") shall work closely with Customer’s staff to
perform the services specified below ("Services"), subject to the Customer satisfying the "Customer
Responsibilities" detailed in this document

During this part of the service, DT Services:

• Conducts Data Migration Survey and review the site environmental and technical readiness requirements,
if applicable. Review and analyze physical environment and connectivity to support data migration.
• Inventory servers designated for migration.
• Creates a valid migration plan based on the Customer’s hardware and software configuration.
• Defines volume migration priorities.
• Verifies all target volumes meet sizing requirements for data migration from source volumes.
• Implements physical (cabling) and logical (zoning) connectivity for the new physical environment.
• Configures FC zones as necessary to enable data migration.
• Verifies that Customer can validate source data integrity before the migration begins.
• Performs volume import.
• Attaches host to new Dell storage array as per the integration plan.
• Brings hosts back online and test failover.
• Cleans up any FC zoning or iSCSI port configurations used for migration. Note: Customer is responsible for
bringing applications into a production state after migration.
• Attaches hosts to new Dell storage array for migration as per the integration plan.
• Configures/verifies target volumes as per the integration plan on the Dell storage array.
• Installs migration software on hosts if necessary.
• Migrates data from source LUN(s) to target LUN(s) on new Dell storage array.
• Performs post migration clean-up.
• Deploys and configure the data migration appliance.

13 ProDeploy for PowerStore Service Brief | June 29, 2020

 • Physically installs appliance hardware in a location accessible to power, LAN management port(s), and
Fibre Channel and/or iSCSI SAN switches as required.
• Inserts appliance into data path.
• Creates appliance-based source-to-target data migration jobs and start mirroring process.
• Re-maps host initiators/IQNs from source to target storage array, register host(s) with target array, install
MPIO software as necessary and configure hosts for attachment to target array (host downtime required).
• Verifies connectivity to target volumes/LUNs.
• Removes appliance from environment and clean up any FC zoning or iSCSI port configurations used for
appliance.
• Prepares target NAS storage for migration.
• Validates authentication and permission settings.
o Confirm/Modify user access is equivalent on source and target.
o Confirm appropriate permissions are set on the target NAS Shares/Exports.
• Migrates data from source Shares/Exports to target NAS.
o Map/Mount source and target on migration host. Create migration jobs and schedules, if applicable.
• Performs cutover to target NAS storage and customer validates that data migrated properly.
• Enables end user access to target Shares/Exports.
o Modify target NAS storage per integration plan, if applicable.
o Customer confirms connectivity to Shares/Exports.
• Gather, verify, and document all relevant information regarding Physical P2V candidate host.
• Create a valid implementation plan based on the Customer’s hardware and software configuration.
• Pre-stage server for P2V by Stopping applications and services running on the server
• Review any error messages in the server Event Viewer.
• Perform the P2V migration and post-migration cleanup and verification
• Customer Responsibilities
• Submit a completed P2V Survey during planning.

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trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.

14 ProDeploy for PowerStore Service Brief | June 29, 2020