a

Republic of the Philippines

Department of Health
OFFICE OF THE SECRETARY

JUL 14 2020

DEPARTMENT ORDER
No. 2020 -

SUBJECT: Revised Implementing Guidelines of Performance Governance

System and the use of the Office Performance Commitment and
Review as part of its Cascading Framework

I. RATIONALE

Performance Governance System (PGS) is a holistic and collaborative framework for

institutionalizing a new culture of governance in the Department of Health (DOH). focuses on It
the attainment of long term vision and translates this to actionable strategies and commitments
leading to the realization of breakthrough results.

The PGS provides the tools to close the gap between the strategy formulation and execution
to ensure attainment of the Department’s vision, mission and goals. It seeks to empower
organizations to translate several plans into a singular vision through a Strategy Map.

Implemented in four stages, organizations become certified for each stage when certain
level of maturity is reached across all elements of the system. The first stage, “Initiation”, is
focused on the identification of the organization’s strategic focus and the creation of a strategy
map and scorecard to operationalize the strategic focus. The second stage, “Compliance”, looks at
the cascading to and alignment of each individual to the strategy. This stage also asks for the
creation of an Office of Strategy Management (OSM), and the external Multi-Sectoral Governance
Council (MSGC). The third stage, “Proficiency”, expects organizations to exhibit the continued
implementation of the strategy, the ability to recalibrate their own strategies, and a higher level of
functionality from the OSM and the MSGC, ail resuiting in emerging breakthrough results. The
last stage, “Institutionalization”, is granted to organizations who have delivered their set
breakthrough results, shared best practices with other organizations, and institutionalized the
practices of the PGS.

The Department achieved Initiation in 2009 and Compliance in 2010, with the crafting and
cascading of the FOURmula One for Health Strategy. With the revitalization of the PGS in the
Department, the crafting of the new FOURmula One (F1) Plus for Health Strategy in the National
Objectives for Health 2017-2022, the enactment of the Universal Health Care (UHC) Act
(Republic Act 11223) and its Implementing Rules and Regulations, and the updating of the DOH
Organizational Strategy Map, DOH aims to
achieve Proficiency and institutionalization in time
with our Vision of “Making Filipinos among the
healthiest people in Southeast Asia by 2022 and
Asia by 2040”.

Building 1, San Lazaro Compound, Rizal Avenue, Sta, Cruz, 1003 Manila @ Trunk Line 651-7800 local 1 108
pal
411, |
Direct Line: 711-9502; 711-9503 Fax: 743-182 9 # URL: http:/Avww.doh.gov.ph; e-mail: Aduque¢idoh.gov.ph
142, 1113

'
 As we continue the implementation of the PGS in the Department, the harmonization of
existing performance management systems such as the Strategic Performance Management
System (SPMS) and the Quality Management System (QMS) with the requirements of the PGS,
shall be used as the mechanism to standardize processes and tools, to ensure organizational
alignment, efficiency and effectiveness. The adoption of these management systemsisalso geared
towards strengthening the Department’s preparedness, response, and resilience to public health
emergencies and other risks.

This updated set of guidelines revises the previously issued Department Order No. 2019-
0036 “Implementing Guidelines of Performance Governance System and the Office Performance
Commitment and Review as its Cascading Framework”, in order to reflect further refinements in
the implementation of these performance management systems.

II. OBJECTIVE

This Department Order aims to give an overview of the mechanisms by which the PGS
shali be implemented in the Department, in harmony with other management systems such as the
SPMS and QMS.

Further, this Order aims to provide revised guidelines on the use of the Office Performance
Commitment Review (OPCR) as a tool for cascading the DOH Organizational Strategy Map,
FOURmula One Plus for Health commitments, and unit core and support functions.

TIL. SCOPE OF APPLICATION

These guidelines shall cover the DOH Central Offices (DOH-CO) including Bureau of
Quarantine and Food and Drug Administration, Centers for Health Development (CHDs), DOH
hospitals, and Treatment and Rehabilitation Centers (TRCs).

IV. ACRONYMS

1. DPCR — Division Performance Commitment and Review

2. IPCR — Individual Performance Commitment and Review
3. MR- Management Review
4, OPCR — Office Performance Commitment and Review
5. OSM — Office of Strategy Management
6. PBB — Performance-based Bonus
7. PGS — Performance Governance System
8. QOP — Quality Objectives and Plans
9. QOPM — Quality Objectives and Plans Monitoring
10. SPCR — Section Performance Commitment and Review
Y. GENERAL GUIDELINES

1. The PGS shali be one of the governance frameworks of the DOH. It

shall be implemented
alongside other management systems such as the QMS and SPMS.

2. The DOH Executive Committee (ExeCom) shall comprise the PGS Core Team that shall
champion the implementation of the DOH Strategy.

3. DOH-CO units and CHDs shall establish strategic commitments aligned with the ExeCom-
approved DOH Organizational Strategy Map (Annex A) and identify quarterly
deliverables relative to these targets.

4. Reporting of progress relative to these strategic targets shall utilize existing monitoring and
reporting schemes standardized through the implementation of QMS and SPMS.

5. The DOH shall maintain an OSM that shall be in charge of the implementation of the
elements of the PGS, and the management of the DOH Strategy. The unit shall have the
following core functions:
Strategy planning and communication;
Scorecard development and alignment;
aogp

Organizational alignment;
Strategy monitoring and evaluation;
Secretariat support to the Multi-Sector Governance Council (MSGC);
mag
Facilitation of the maturation of other PGS elements in the organization, such as,
Cascading Mechanism, Governance Sharing, and Governance Culture.

6. The CHDs shall maintain a regional level OSM in order to assist in the implementation of
PGS
in the region.

7, DOH-CO and CHDs will have one (1) PGS certification similar to the ISO
Certification. The DOH Hospitals, and TRCs, and attached agencies are encouraged to
pursue their own PGS certification.

8. All DOH units, DOH hospitals, and TRCs shall be required to adhere to existing SPMS
guidelines. The OPCR, which is used as part of the cascading framework for F1 Plus for
Health, UHC, and the DOH Strategy Map, shall be adopted as a scorecard for measuring a
unit’s performance of
strategic, core, and support functions. Further details on the OPCR
are provided in Specific Guidelines (B) below.

VI. SPECIFIC GUIDELINES

A. Implementation Mechanism

1. The DOH Strategy Map (Annex A) shall be the overarching framework in defining the
strategic targets and commitments in the DOH-CO and CHDs. The Strategy Map shall

pot }
 be reviewed for relevance annually, and shall be adopted upon the approval of the
ExeCom.

. The DOH Strategy Map shall be the basis of the DOH agency scorecard. The DOH
agency scorecard which translates the strategic functions of the Department shall then
be the scorecard of the Secretary of Health.

The DOH Strategy Map shall be

translated into the strategic functions of the following
levels:

Level Office Classification SPMS Equivalent

1
Executive Committee OPCR

2 Bureau/ CHD Directors/ Services OPCR

3 Division/Section chiefs DPCR/SPCR

4 Individual IPCR

The strategic targets and commitments of Functional Management Teams (Level 1)

shall be cascaded to lower level scorecard, down to the individual tevel scorecard.
(Annex B).

. Team Heads (Undersecretary or Assistant Secretary — whichever is the officially

designated supervisor of the team) shall ensure the alignment of Office deliverables to
the overall strategic commitments set by the Team.

The head of offices/bureaus and CHDS, shall ensure translation of office commitments
to division, section and individual level commitments through DPCR/SPCR and
IPCR.

. The Medical Center Chiefs/Chiefs of Hospitals and TRCs shall generate strategic
commitments aligned to the targets of the Fl Plus for Health and the mandate of the
UHC Act that are appropriate for their institution and ensure translation of office
commitments to division, section and individual level commitments through
DPCR/SPCR and IPCR.

. Should there be a need to adjust strategic commitments and add specific performance
indicators in case of public health emergencies, disasters, and other risks, these may be
proposed, subject to approval of the Head of Office.

of the current public health emergency, a special list of indicators for

In light
managing COVID-19 response is included in Annex B.1.

. OSM shall review strategic commitments for alignment to the DOH Strategy Map.

te
B. OPCR as Part of its Cascading Framework

1. The targets and commitments of the Secretary of Health, other ExeCom members and
Bureau/ CHD Directors, Chiefs of Hospitals and TRCs shall be reflected in the Office
Performance Commitment and Review (OPCR), which will serve as the annual
scorecard of each unit (Annex C). List of core and support indicators are listed in
Annexes C.] and C.2 for DOH-CO, CHDs and TRCs. The metadata of such are detailed
in the following Annexes:

Annex Reference for:

Annex C.3 Team Heads Core Indicators
Annex C.4 DOH
COBureaus and Services Core Indicators
Annex C.5 CHDs Core Indicators
Annex C.6 TRCs Core Indicators
Annex C.7 DOH Units Support Indicators

The Hospital Scorecard shall be the basis for the core indicators of the hospitals. This is
covered by a separate issuance.

2. DOH-COs and TRCs may propose additional indicators if deemed necessary and should

not exceed a total of twelve (12) indicators for the strategic, core and support functions.
CHDs and hospitals may also propose additional indicators if deemed necessary and
should not exceed a total of twenty (20) indicators for the strategic, core and support
functions. (Annex D)

3. The OPCR shall be complemented with a Work and Financial Plan (WFP). The WFP
should reflect the programs, projects, and activities and budget allocation necessary to
attain the targets and commitments in the OPCR. Revised WFP forms 1 and 2 are
attached as Annex E.

4. The OPCR serves as the Quality Objectives and Plan (QOP) and Scorecard of an office.
The OPCR Accomplishment Monitoring has replaced the Quality Objectives and Plan
Monitoring (QOPM) for QMS. There is no need for a separate QOP and QOPM.

5. Performance Based Bonus (PBB) will be tied up to satisfactory performance of strategic,

core and support functions, based on scorecard ratings.

C. Percentage Allocation for Office Outputs

Each office shall determine the percentage allocation on how office outputs shall be
measured, referring to the following guidelines. The total must be 100%.
 %
Outputs Definition
allocation
Strategic a. For DOH-CO and CHDs Maximum of
Function Deliverables aligned to agency strategy map; 40%
contributory to the achievement of FI Plus for Heaith
and Universal Health Care; systems improvement
especially for health systems resilience

b. For Hospitals and TRCs

Deliverables aligned to institution strategy map;
greatest impact in the achievement of UHC; improving
capacities for public health emergency response
Core Function Routine functions based on mandate; delivered to Maximum of
external clients 50%
Support Supports the delivery of the core functions 10%
Function

Note: In the case of support units, their core function is a support function at the agency
level. (Example: Finance units - processing of vouchers is their core function but this is
considered as a support function at the agency level and in other DOH units)

Reporting/Monitoring Mechanism
1. The officials designated to supervise, review and approve the OPCR of DOH Offices
are as follows:

Office Supervisor
Office of the Undersecretary Secretary of Health
Office of the Assistant Secretary Undersecretary
Central Office (CO) Units Undersecretary or Assistant Secretary
CHDs - whicheveris the officially
Metro Manila and DOH-Retained designated supervisor of the team
Hospitals
TRCs

2. The monitoring of OPCR accomplishment of

each office shall be facilitated during the
conduct of quality management reviews while the Management Review (MR) template
and guidelines can be accessed in the DOH Quality Manual.

3. The result of office monitoring shall be reported as quarterly accomplishments to OSM

utilizing the form attached as Annex F. Accomplishment report for the last quarter shall
reflect the annual accomplishments of the office complete with overall OPCR rating and
shall utilize the template in Annex C.
 4. A quality audit shall be utilized to validate reported performance.

5. The OSM
in the Central Office (OSM-CO) shall monitor, assess, and report quarterly
the Department’s progress towards its targets, during ExeCom meetings, and at other
venues such as National Health Sector Meetings, and other fora for sharing governance
practices.

6. The OSM-CO shall analyze performance reports and provide technical assistance to
DOH units to identify performance gaps and provide guidance for strategic planning.
The OSM-CO shall facilitate the annual review of the DOH Strategy Map, in
collaboration with key technical offices.

Vil. REPEALING CLAUSE

Department Order No. 2019-0036 “Implementing Guidelines of Performance Governance

System and the Office Performance Commitment and Review as its Cascading Framework” and
other issuances inconsistent with this Order are hereby repealed/rescinded.

VIH. EFFECTIVITY CLAUSE

This order shall take effect immediately.

List of Annexes

ANNEX TITLE
Annex A 2020-2022 DOH Strategy Map
Annex B 2020 Level 1
Strategic Objectives

Annex B.1 Special Indicators for Tracking COVID-19 Response

Annex C 2020 Office Performance Commitment and Review Form Template

Annex C.1 2020 List of OPCR Core Indicators

Annex C.2 2020 List OPCR Support Indicators
Annex C.3 2020 Metadata for Team Heads Core Indicators
Annex C.4 2020 Metadata for Central Office Core Indicators
Annex C.5 2020 Metadata for CHD Core Indicators
Annex C.6 2020 Metadata for TRC Core Indicators
Annex C.7 2020 Metadata for Support Function Indicators
Annex D Instructions and Template for the Additional Indicator
Annex E Revised WFP Form 1 and 2

2020 Office Performance Commitment and Review Quarterly

Annex F
Monitoring of Accomplishment
 Annex A

2020-2022 DOH Strategy Map

Asc a Gree
Fitipinos are among the healthiest people in Southeast Asia by 2022 and in Asia by 2040
De RU
More Responsive Health Systems

ry Improve processes Implement Allocate and

34 Cultivate a Upgrade equipment, for procurement and performance and efficiently utilize
=3 responsive and infrestra cture
to supply chain quality management resources in line
ry engaged workforce
support operations
Pport op
management to
facilitate integration
systems to support
strategy execution
with UHC integration
initiatives

Lee Ue
Te RRUniversal Health carecea
CLS .
CORE VALUES
ue tenner
MISSION
BSCE
Ce ee
Integrity
Centered health system for
_
Pe
 Annex B

2020 Level 1 Strategic Objectives

TEAM STRATEGIC OBJECTIVES

Implement innovations in administration and finance management

Administration and to support strategy execution
Finance Management
Team Ensure that DOH staffing standards are updated to meet the needs of
UHC implementation

Engage sectoral and local stakeholders to support province and city-

wide integration
Field Implementation
and Coordination Team Identify cross-cutting concerns on province- and city-wide
integration through the Local Health System Maturity Model and
engage respective DOH-CO units and bureaus

Develop policies for health facilities and infrastructure development

Health Facilities and to enable primary care-led network integration
Infrastructure
Development Team Provide capacity building and technical assistance on health
facilities and infrastructure development for primary care-led
network integration

Develop policies, standards, and tools for integration of Local

Health Systems including primary care structures

Health Policy and Develop policies and standards for the National Health Workforce
Systems Development System, capacity building, and certification of primary care health
Team human resources for province and city-wide health systems

Harmonize performance accountability systems for the policy,

planning, and program development processes

Develop and implement regulatory policies and standards for

Health Regulations Primary care facilities and networks
Team Strengthen regulatory capacity of CHDs to support province- and
city-wide integration

Page 1 of 2
 TEAM STRATEGIC OBJECTIVES

Improve legal and audit processes to support strategy execution

Office of the Chief of
Staff Develop and issue governance policies on integrity management to
support UHC implementation
Develop and implement policies and guidelines for streamlining the
Procurement and procurement and supply chain processes in DOH-CO, CHDs, and
Supply Chain LGUs
Management Team Provide CHDs and LGUs with competencies for procurement and
supply chain management systems
Develop and issue guidelines and standards for primary care health
service packages

Public Health Services

Team
Develop policies and provide capacity building for
the
establishment of functional epidemiologic and surveillance units,
health promotion, and disaster-risk reduction management systems
in province- and city-wide health systems

Page 2 of 2
 Annex B.i

Special Indicators for Tracking COVID-19 Response

Recognizing that the COVID-19 public health event constitutes a threat to national
security, and to prompt a whole-of-government approach in addressing the COVID-19 outbreak,
a State of Public Health Emergency throughout the entire Philippines was declared on March 8,
2020, through Proclamation No. 92. On March 11, 2020, the World Health Organization declared
the COVID-19 outbreak as a pandemic.
In response, the Inter-Agency Task Force on Emerging Infectious Diseases ((ATF-EID)
National Action Planset forth strategies to mitigate, identify, contain, and manage the disease.
The Department of Health continues to recalibrate its strategies targeted to combat the
threat of COVID-19: (1) increase resilience; (2) stop transmission; (3) reduce contact rate; (4)
shorten duration of infectiousness; and (5) enhance quality, consistency, and affordability of care
provision.
Hence, the DOH shall engage the health sector and ail stakeholders to achieve the following
success indicators:

Component of Strategy Indicators to be Tracked

Test 2% of
general population tested
10% of population in high-risk areas tested
Target average daily output of 30,000 tests reached
Test positivity rate below 10%

Trace At least 85% of contacts of identified cases traced

Isolate/Treat Occupancy rate (occupied beds divided by total

dedicated beds for COVID-19) below 70% of the
following:
- ICU beds
- Isolation beds
- Ward beds

This set of indicators is an indicative list of sectoral outputs and outcomes related to the
national response, and may evolve in accordance with the stage of the pandemic response.

Page 1 of 1
 ANNEX C

OFFICE PERFORMANCE COMMITMENT AND REVIEW (OPCR}

Head of the commit to deliver and agree to be rated on the attainment ofthe following targets in accordance with the indicated measures for the period January 1
- December 31, 2020.

Read of Office: Date:

Name of Supervisor

Actual Accomplishment Remarks/ Justification of Uninet

Strategic Goals and Objectives Success Indicators and Target Alloted Budget Division/Unit Accountable e) Accomplishment Targets
(a) Q) () @ Raw Data Actual oO A
(use separate sheet if needed)
(e)

Functions)

Functions)
‘unctions
12

Bl/ZI8|219)2[9

‘unctions)

Final Rating per Function

ina Ratiing : "
Average Rating Finot
Rating
Function Percentage Distribution werage Rating x Adjective
per Function @
Distribution)
Functions 1086
Functions. 50%
Fi 0%

WUU% aad above 4 - hetaw

Instructions:

* - Name
and signature of the Head of Office
**. Name and signature of the reviewing supervisor. Please be guided by the designated supervisor for each office.
a- Strategic goals and objectives
b - Specify the success indicator and the overall target for the said indicator. Please use the target and unit of measure specified in the
list of basic indicators for each office category. Success indicators must be grouped
depending on the
office function it
intends to measure.
c - Budget of the office allocated for or in
relation to the achievement of the target for the indicator.
d - Specify the division or unit in
the office contributing to or responsible and accountable for ensuring the attainment of the target.
to
e- Not be filled up during target submission. Indicate the actual accomplishment for the indicator
(numerator/denominator x 100%). If the indicator is non-numerical, indicate the actual progress instead.
by
filling-up the raw data (numerator and denominator - if applicable) and the actual accomplishment
If
f- Compute the Accomplishment Rate: (Actual Accomplishment/Target x 100%). not applicable, please indicate NA.
gl, g2, g3 - Indicate the rating (within the
Indicate NA not applicable.
if
range of I - 5) of applicable rating dimension based on the specified rating scale for each indicator (as prescribed in the guidelines or specified in the additional indicator form).

g4 - Compute the average of the quality, efficiency and timeliness ratings of each indicator.
h - Indicate remarks justification for underachievement of the target, if applicable. Use separate sheet if needed.
or

i- The final average rating is equivalent to the sum of the final ratings of the Core, Support and Strategic function.

j- Indicate the adjectival rating scale which corresponds to the Final Average Rating
of the office.
k - Name and signature of the office's staff who prepared the OPCR form.
1- Name and signature of the supervisor who validated and approved the OPCR of the office.
m - Name and signature of National Performance Management Team Staff/ Secretariat who reviewed and validated the OPCR of the office. Please do not fill this up.
n- Name and signature of the NPMT Chair. Please do not fill this up.
 SAMPLE

Document Code.
DOH - SPMS Form 1

Revision No.:
OFFICE PERFORMANCE COMMITMENT AND REVIEW (OPCR)
effectivity:

i, Head of the commit to deliver and

agree to be rated on
the attainment of the following targets in accordance with the indicated measures for the period January 1
- December 3), 2020.

Head
of Office: Date:

Date:
Approved By:

Name of Supervisor

Actual Accomplishment RATING Rentarks/ Justification of Unmet

Accomplishment
‘complishme
& Targets

)
Strategic Goals and Objectives Success Indicators and Target Alloted Budget Division/Unit Accountable ©)
() (b) «a Data
Rate
0 Q E r A
(use separate sheet if
needed)
Raw | |
{if nppticabsc)
Actual Accomplishment
(3)
|
2p os)
1 (4)

Strategic Functions

Haeeh
Aulomated Administration
wae .

nectogl wa
.
DB
ewlep andinlenens fonowaivons 5.000,000.00 Division A NA and Financial Management 10% 5.00 s00 5.00

= . System fully functional

§,00
Average Rating (Strategic Functions)
Core Functions
76 ensure alignment of policies,
(V1) of policies issued based the policy ©.
00
~
7
|100% on :
100% 3,00 4.00
350,000.00 Division B 100%
programs and standards towards agenda list D: 1
;

Toensure access to effective, safe N: 52

100% 0f parmers provided with technical
. .

Division C 100% 100% 4.00 5.00 3.00 4.00

and quatty healsh care services 6,750,000.00
assistance D: 5 52|
through technical
.

Average Rating (Core Functions) 4,00.

Support Functions

eee
N:] _19,652,001.45
Utilization Rate for FY 2020: RY 103% NA 4.00 NA

en
Budget D: 20,000,000.00
eens re
Ti jent
ids
utiliization of
|) 95% Obligation Utilization Rate Division B 4.00
im Ni} 17,032,889.06
Ib) 75% Disbursement Utilization Rate 87% 116% NIA 400 NIA
D:} 19,652,001.45
increase capacity of DOM
Ta [\O oF all internal stall provided vith
interventions (LDIs) and/or
leaming,
1,800,000,00 Division A
N o 100% 100% NA 5.00] N/A 5.00
personnel in order to improve |and development
89|
D:
workplace performance 25,

Percentage of other cross-cutting requirements an

"

icomptied within the prescribed timeline

N 5
100% %y
NCs Responded 100% NA 500 4,00 4.50
a) 100% of nonconformities (or similar) D: 3
ensure compliance with cross-
To responded with Request for Action within N: 17]
4.23
lainst closed NA
:
100% 100% 5.00 3.25
cutting requirements based on the prescribed timeline
7
i
D-
Standard procedures and timelines 500,000.00 All concerned Division
b) 100% of complaints closed Audi"
pri

No a's
in accordance to ARTA and other ¢) 35% of COA Audit Recommendations Ey oN NIA NIA NIA N/A WA NIA Reromvendation
ecommendations
D:
relevant laws fully implemented
FOI
of N: requests
33) 100%
4) 100% received FOT requests that were 100% 500 5.00 2.00 400
D: 33 responded
responded to within the prescribed timeline
e)} 100% of documents/ requests processed N: 2124] 100% of documents/ requests.
100% NIA NiA 500 500
within the prescribed timeline D: 2124 processed
ensure the delivery of quay
3
To
N:
service though the provision of
filled positions Division 94% 94% N/A 3.00 N/A 3.00
adequate human resource based on |(00% of

the approved standard staffing D: 120)

patter Average Rating (Support Functions) 410

 Rating per Function Final Rating
Average Rating Remarks
Function Percentage Distribution
per Function
erage Rating x
@
Percentage Distribution}
Functions 40% 5.00

Functions 50% 4.00 Very Satisfactory

4.10

QU, aml abe,

 Annex C.1

2020 List of Office Performance Commitment and Review (OPCR)

Core Function Indicators

2020 OPCR Success Indicator

Indicator Responsible Unit
Team Level
|. % of Secretary/ EXECOM meeting directives resolved
2. Number of Management Review conducted and reported All Team Heads
on time through MR report
Central Office Level
|. % of policies issued based on the policy agenda list HPDPB and other responsible office
2. Number of briefs based on researches (including but not
limited to DOH funded researches) developed and
HPDPB
disseminated (e.g. research, policy, etc) rated useful or
adoptable
3. % of partners provided with technical assistance on local BLHSD
health systems development
4. % of priority areas supplemented with HRH from DOH HHRDB
Deployment Program
5. %(& Number) of LGUs and other health partners provided
DPCB
with technical assistance on public health programs
6. % of CHDs with no stock out of centrally procured major
health commodities for Integrated Comprehensive Essential SCMS
Service Package (ICESDP) as
identified by the Programs
7. Y%
(& Number) of public health facilities with no stock-outs SCMS
DPCB
8. % of outbreak/epidemiologic investigations conducted EB

9. % of partners provided with technical assistance on the

development or updating of Disaster Risk Reduction HEMB

Management-Health (DRRM-H)
10. Number of policies, manuals and plans developed on health HFDB
facility development
11. % of National External Quality Assurance Scheme
HFDB
(NEQAS) provided to Health Facilities by the National
Reference Laboratories (NRLs)
12. Number of blood units collected by Blood Service NVBSP
Facilities
13. % of applications for permits, licenses, or accreditation HFSRB
processed within the citizen charter timeline FDA
14. % of licensed health facilities and services monitored and HFSRB
evaluated for continuous compliance to regulatory policies
15. % of establishments and health products monitored and
EDA
evaluated for continuous compliance to regulatory policies
16. Number of
patients provided with medical assistance PAU
17. % of excess net bill covered by MAP incurred by poor in- PAU
patients admitted in basic accommodation or service ward

Page 1 of 2
 2020 OPCR Success Indicator
Indicator Responsible Unit
Centers for Health Development Levelt
|. % of policies and programs with dissemination campaigns/
activities conducted
2. % of LGUs and other health partners provided with
technical assistance
3._% of outbreak/epidemiologic investigations conducted
4. %of received health commodities from the Central Office
(CQ) distributed/ delivered to health facilities based on the
allocation list Atl CHDs
5. % of HFEP projects monitored:
a. % of ongoing HFEP infrastructure projects monitored at
least once every three (3) months
% of health facilities provided with HFEP equipment
b.
monitored for functionality or equipment within the
rating period
6. % of applications for permits, licenses, or accreditation
processed within the citizen charter timeline
Treatment and Rehabilitation Centers Level
1. % of technical assistance requests responded to within the
prescribed timeline
2. % of inpatient and outpatient drug abuse cases managed
3. Number of
drug awareness activities conducted within the All TRCs
rating period
4. % of outpatients provided with services within the Citizen
Chartered timeline

Page 2 of 2
 Annex C.2

2020 List of Office Performance Commitment and Review (OPCR)

Support Function Indicators
2020 OPCR Success Indicator
Performance Measure Office Responsible
1, Budget Utilization Rate for FY 2020

a) Obligation Utilization Rate

b) Disbursement Utilization Rate

2. % ofall internal staff provided with learning and

development interventions (LDIs) and/or updates
3. % of other cross-cutting requirements complied within the
prescribed timeline All DOH units

a) % of nonconformities (or similar) responded with

Request for Action within the prescribed timeline
b) % of complaints closed
c) %of COA Audit Recommendations fully implemented
d) % of received FOI requests that were responded to
within
the prescribed timeline
e) % of documents/ requests processed within the
prescribed timeline
4. %of filled positions (disaggregated by type of position) All DOH units
For Hospitals:

a. % of filled positions (for non-medical positions) DOH Hospitals

b. %of filled Nurse, Medical Officer, and Medical
Specialist positions
 Annex C3

2020 Metadata for Team Heads Core Indicators

2020 OPCR Success Indicator

Performance Operational Definition Formula and Rating Scale Means of Office Responsible
Target Validation
Measure
1. Percentage of Office - Issues refer to concerns or meeting agenda Efficiency: - Minutes of All Team Heads
Secretary/ set items that require the Secretary/EXECOM’s meetings
EXECOM approval, decision or action. Formula: - Issuance
meeting Numerator: Total number of issues and related to the
directives An issue is considered addressed/ resolved if agenda items raised that were resolved/ agreements
resolved any
of the following criteria has been met: addressed during EXECOM meetings reached during
a. An agreement or decision on the actions to Denominator: Total number of issues the EXECOM
to
be undertaken address the issue at hand and agenda items raised during
has been reached. EXECOM meetings
b. The Cluster MANCOM collectively
approved or disapproved proposals raised Accomplishment rate:
during the meeting (Accomplishment / Target) x 100%

Rating Scale (for target < 100%):

= 5 =>130% of the target
= 4=115-129% of the target
®
3=100-114% of the target
= 2=51-99% of the target
=
1=<50% of the target

Rating Scale (for target = 100%):

=
5=100% of the target
= 2=below 100% of the target

Quality: NA

Timeliness: NA
2. Number of 2 Refers to the management review meeting Efficiency: Management All Team Heads
Management Manage conducted by the team head to ensure that the Review Report
Review ment targets and commitments set by the team are Formula: Monitoring
conducted and Review being monitored, analyzed, and validated. Numerator: Total number of
Page 1 of 2
2020 OPCR Success Indicator
Performance Operational Definition Formula and Rating Scale vn Weta Office Responsible
Target
Measure
reported on time Report Management Review conducted Minutes of the
through MR Denominator: 2 meeting/ Notice
report (1* and of meeting
and Accomplishment rate:
semester) (Accomplishment / Target) x 100%

Rating Scale:
= 5= 100% accomplishment
=
2=<100% accomplishment

Quality: NA

Timeliness: Shall be rated per MR

report submission. The average rating of
all the reports shall be computed to
arrive at the final quality score.

Rating Scale:
= 5 = Submitted on or before the
deadline
= 2 = Submitted beyond the deadline

Page 2 of 2
 Annex C.4

2020 Metadata for Central Office Core Indicators

2020 OPCR Success Indicator*

Objective Performance Operational Definition Formula and Rating Scale
Means of Office
Target Validation Responsible
Measure
To ensure
alignment of
. Percent of policies
issued based on
100% Percentage of policies
specifically Administrative
Efficiency:
Formula:
-Policy posted on
DOH Intranet
HPDPB and other
responsible office
policies, programs the policy agenda Orders (AO) and/or
and standards list Department Orders (DO) Numerator: Number of Issued -Tracking
towards sectoral that have been issued based policies (AO and/or DO) that is document/ logbook
goals on equity, the
on policy agenda list. categorized under the policy
access and quality agenda list
of care Denominator: Total number of
policies (AO and/or DO under the
policy agenda list

Accomplishment rate:
/
(Accomplishment Target) x 100%

Rating Scale:
= 5= 100% of thetarget
= 2=<100% of the target

Quality: N/A

Timeliness:

Rating Scale**:
®
5=Ifissued/published within the
timeframe specified in the policy
agenda list
= 2=If issued/published beyond the
timeframe specified in the policy
agenda list
To ensure
of
2. Number of briefs 24 Briefs formatted according Efficiency:
Formula:
HPDPB
alignment based on to prescribed publication
Page 1 of 15
 2020 OPCR Success Indicator*
Objective Performance Operational Definition Formula and Rating Scale
Means of Office
Target Validation Responsible
Measure
policies, programs
and standards
researches
(including but not
look, uploaded in the
website and sent to Numerator: Number of briefs based
towards sectoral limited to DOH concerned DOH offices and on researches developed and
goals on equity, funded researches) stakeholders disseminated
access and quality developed and Denominator: 24
of care disseminated (e.g.
research, policy, Rating Scale**:
On scale of 1-5 (1 being 5 =2130% of the target
etc) rated useful or
adoptable not useful/ adoptable and 5 4=115-129% of the target
being very useful/ 3 = 100-114% of the target
adoptable). 2 = 51-99% of the target
Users of evidence refers to
1 = <50% of the target
offices and programs that
Accomplishment rate:
have a stakein the research (Accomplishment / Target) x 100%
results/ policy options
being put forth. Quality: Shall be rated per
policy/research briefs developed/
Translation may be any one disseminated. The average rating of
of the following actions: all briefs shall be computed to arrive
at the final quality score.
1. Use of findings/
recommendations in Formula:
development, revision, or
repeal of policy Numerator: Number of
user who gave
the research/ policy brief
2. Use of findings/
disseminated by HPDPB-Health
recommendation in
development, revision, or
Research Division a rating of at
least
“4” for usefulness or adoptability for
termination of a program translation
3. Use of findings/ Denominator: Total number raters.
recommendations in the
Accomplishment rate:
pursuit of a follow-up
(Accomplishment / Target (85%)) x
research
100%

Page 2 of 15
 2020 OPCR Success Iudicator*
Objective Operational Definition Formula and Rating Scale
Means of Office
Perormance Target Validation Responsible
4. Use of findings/ ®
5—96%-100% average rating
recommendations to = 4-—91%-95% average rating
influence office/ program = 3-85%-90% average rating
activities (e.g. capacity = 2-80%-84% average rating
building, etc.). = 1-<79% average rating

Timeliness: NA
To ensure access to Percentage of 100% Percentage of targeted Efficiency: - Report on the BLHSD
effective, safe and partners provided partners provided with Formula: provision of
quality health care with technical technical assistance on technical assistance
services through assistance on local Local Health Systems Numerator: Number of targeted on LHSD ~DPO
technicaland logistics health systems Development. partners provided with technical /CA/proof of
support to LGUs development assistance on local heaith systems travel/program/
development invitation letter- DO
Target partners: Denominator: Number of partners to & SAA or ADA
- CHDs be provided with technical assistance (Advice to debit
- DOH-BARMM on local health systems development account)
- CO bureaus
- attached agencies Accomplishment rate:
- other national (Accomplishment / Target) x 100% - Customer
government agencies Satisfaction survey
- other stakeholder Rating Scale:
= 5= 100% of the target
Technical assistance shail = 2=<100% of the target
consist of:
Quality: Refers to the result of
- technical outputs customer satisfaction survey of the
- funding assistance TA provided or its equivalent.
Average of the final score per TA
shall be computed to arrive with the
final rating for Quality.

Formula (per TA provided):

Numerator: Number of
clients who
rated the TA with satisfactory or very
Page 3 of 15
 2020 OPCR Success Indicator*
Objective Performance
Target
Operational Definition Formula and Rating Scale Pi fans of Responsible
Measure
satisfactory in the CSS

Denominator: Total number of

clients who answered the CSS

Rating Scale (Average offinal score

per TA):
= 5-—96%-100% averagerating
= 4—91%-95% average rating
= 3-85%-90% average rating
= 2-80%-84% average rating
= 1-—<79% average rating

Timeliness: NA

4. Percent of priority 100% Percentage of priority areas Efficiency: - KP Briefer HHRDB

areas with deployed HRH from Formula: ~ Quarterly
supplemented with the DOH Deployment Performance Report
HRH from DOH Program according to Numerator: Total number of priority of Operations
Deployment following criteria: areas deployed with targeted number - Quarterly Budget
Program identified doctorless areas, of HRH during the year and Financial
5th and 6th class Denominator: Total number of Accountability
municipalities, CCT priority areas Report (BFAR)
areas/municipalities
identified by DSWD, focus Accomplishment rate:
municipalities identified by
NAPC, and Focus
/
(Accomplishment Target) x 100%

Geographical Areas Rating Scale:

* 5=100% of the target
= 2=<100% of the target

Quality: N/A

Timeliness: NA
To improve health of the 5. Percent (& 100% Percentage of target LGUs Efficiency: -Letter of requests DPCB
community through Number) of LGUs and other health partners Formula: -Feedback form
Page 4 of 15
 2020 OPCR Success Indicator*
Objective Performance Operational Definition Formula and Rating Scale wa cans of Responsible
Target
Measure
capacity building of and other health provided with technical
health workforce on the partners provided assistance relating to public Numerator: Number of
targeted
different public health with technical health program partners provided with technical - Customer
programs and creation assistance on management Technical assistance on local health systems Satisfaction survey
of an environment public health Assistance shall consist of: development
conducive for public programs -Technical outputs (reports, Denominator: Number of partners to
health policy-making papers, documentation, be provided with technical assistance
substantive participation in on local health systems development
meetings or conferences,
teaching
or facilitation in Accomplishment rate:
training activities, advise or
replies to inquiries or
(Accomplishment
/
Target) x 100%

decision-makers, proposals Rating Scale:

or recommendations to « 5=100% of the target
decision-making activities) =»
2=<100% of the target
-Funding assistance -
Logistics support Quality: Refers to the result of
customer satisfaction survey of the
TA provided or its equivalent.
Average of the final score per TA
shall be computed toarrive with the
final rating for Quality.

Formula (per TA provided):

Numerator: Number of clients who

rated the TA with satisfactory or very
satisfactory in the CSS

Denominator: Total number of

clients who answered the CSS

Rating Scale (Average offinal score

per TA):
= 5—96%-100% average rating
= 4-—91%-95% average rating
Page 5 of 15
 2020 OPCR Success Indicator*
Objective Performance
Target
Operational Definition Formula and Rating Scale YN, cans of Responsible
Measure
= 3-85%-90% average rating
= 2—-80%-84% average rating
= 1—<79% average rating

Timeliness: NA
To improve health of the Percentage of 100% No stock out means that Efficiency: Minutes of Pre SCMS
is
6.

community through CHDs with no there still an available Formula: Bidding

capacity building of stock out of one (1) month buffer stock Conference
health workforce on the centrally procured of the centrally procured Numerator: CHDs with no stock out COBAC
different public health major health tracer commodities at all of centrally procured commodities Resolutions,
programs and creation commodities for levels Denominator: Seventeen (17) CHDs Notices of Award,
of an environment Integrated Notices to Proceed
conducive for public Identified tracer Accomplishment rate:
/
Comprehensive (PS)
health policy-making Essential Service commodities: (Accomplishment Target) x 100%
Package - Pentavalent vaccine Property Receipt
(ICESDP) as
identified by the
- Losartan
- Metformin
Rating Scale**:
= 5 =>130% of the target
Reports, Bills of
Lading 3PL
Programs - Category J TB kits = 4=115-129% of the target Delivery Receipts
= 3= 100-114% of the target Inventory Reports
= 2=51-99% of the target (SCMS)
= 1=<50% of the target

Quality: NA
Timeliness: NA
To improve health of the 7,
Percentage (& 70% Percentage (& Number) of Efficiency: SCMS
community through Number) of public public health facilities Formula: DPCB
capacity building of health facilities (government-owned
health workforce on the with no stock-outs hospitals and primary care Numerator: Number of recipient
different public health facilities) that were public health facilities of DOH
programs and creation recipients of DOH medicine supplies with no stock-outs
of an environment medicine supplies] that during a specified period
conducivefor public experienced no stock-outs2 Denominator: Total number of
health policy-making of identified essential recipient public health facilities of
medicines at any point DOH medicine supplies
within a defined period of

Page 6 of 15
 2020 OPCR Success Indicator*
Objective Operational Definition Formula and Rating Scale wa ransoF Responcible
Performance Target
easure
time Accomplishment rate:

Identified tracer
(Accomplishment
/ Target) x 100%

commodities: Rating Scale**:

« Pentavalent vaccine = 5=>130% of the target
¢ Losartan = 4=115-129% the target of

¢ Metformin
= 3 the target
= 100-114% of

« Category I TB kits 2
= 2=51-99% the target
of
= 1=<50% the target
of

No stockouts = facility did

not experience having less Quality: NA
than one month stock level Timeliness: NA
of identified essential
medicines
To provide timely and . Percent of 73% Percentage of outbreak Efficiency: Letter of request EB
accurate health outbreak/epidemio investigations conducted by Formula:
information for logic
:
the Epidemiology Bureau Numerator: Number of outbreak
immediate response to investigations either throughits initiative investigations conducted
outbreak and to prevent conducted or as requested Denominator: Number of
outbreak &
and control diseases acute public health events verified
Outbreak refers to an
increase (sudden) in
the Accomplishment rate:
number of cases above
what is normally expected
/
(Accomplishment Target) x 100%

in that population in the Rating Scale**;

particular area = §=2130% the target
of
=*
4=115-129% the target of

Verified events are events = 3=100-114% the target of

determined by = 2=51-99% the target

of

Epidemiology Bureau/CHD =»
1=<50% the target
of

as needing investigation
based on the criteria issued Quality: N/A
by Epidemiology Bureau
Timeliness: NA
Epidemiologic

Page 7 of 15
 2020 OPCR Success Indicator*
Means of Office
Objective Performance Operational Definition Formula and Rating Scale
Target Validation Responsible
Measure
investigations may include
establishment of
surveillance systems, rapid
health assessments and
special surveys
To assist various Percent of partners 90% Percentage of targeted Efficiency: -Work and HEMB
stakeholder and partner provided with partners provided with Formula: Financial Plan
in having an effective, technical technical assistance on -Monitoring and
timely, and efficient assistance on the Disaster Risk Reduction Numerator: Total number of
health Evaluation
response capacities to development or and Management in Health partners provided with technical Reports
emergencies and updating of assistance on development or -Program
disasters Disaster Risk
Reduction
Technical Assistance:
-
trainings, workshops, field
updating of disaster risk reduction
management-health during the rating
Expenditure
Classification
Management- visits, or any DRRM-H period BAR I Reports
Health (DRRM-H) related technical assistance Denominator: Total number of -Program
that may be indicated in the targeted health parmers for provision Implementation
work and financial plan or of technical assistance during the Review
other relevant activities rating period Documentation
fulfilling the -Post Incident
accomplishment of Accomplishment rate: Evaluation
identified Menu of
Activities issued by HEMB
(Accomplishment
/ Target) x 100% Reports
-Fund Utilization
Rating Seale**: Reports
Direct target partners of the = 5=2130% of the target -Accomplishment
following: Central Office: 4= 115-129% of the target Reports
-16 Centers for Health 3 = 100-114% of the target -Other relevant
Development 2= 51-99% of the target Reports
-12 Metro Manila Hospitals 1 = <50% of the target
and 4 Metro Manila
Government-owned and Quality: Refers to the result of
Controlled Corporate customer satisfaction survey of the
Specialty Hospitals TA provided or its equivalent.
-BARMM Centers for Average of the final score per TA
Health Development shall be computed to arrive with the
final rating for Quality.

Page 8 of 15
 2020 OPCR Success Indicator*
Means of Office
Objective Performance Operational Definition Formula and Rating Scale
Target Validation Responsible
Measure
Formula (per TA provided):

Numerator: Number of
clients who
rated the TA with satisfactory or very
satisfactory in the CSS

Denominator: Total number of

clients who answered the CSS

Rating Scale (Average

per TA):
offinal score
= $= 100% rating
CSS

4=90%-99% CSS rating

3 = 80%-89% CSS rating
2 = 51%-79% CSS rating
1=<50% CSS rating

Timeliness: NA
To improve access to 10. Number of 10 Counts of the HFDB issued Efficiency: DOH intranet HFDB
curative health care policies, manuals and disseminated: Formula: publications,
services through and plans 1) Plans of the Philippine Official Gazette
sustained operations of developed on Health Facility Numerator: Total number of health
government hospitals, health facility Development Plan partners provided with technical
blood centers and development 2) Manuals of operations assistance on development or
reference laboratories of health facilities updating of disaster risk reduction
3) Policies on patient management-health plans during the
safety, green rating period
healthcare, continuous Denominator: Total number of
improvement, people- targeted health partners for provision
centered, hospital laws of technical assistance during the
implementing rating period
guidelines
4) Other related health Accomplishment rate:
facilities program and
guidelines
(Accomplishment
/ Target) x 100%

Rating Scale**;
Page 9 of 15
ay
2020 OPCR Success Indicator*
Objective Performance Operational Definition Formula and Rating Scale
Means of
Validation
Office
Measure Target Responsible
= $=2130% the target
of
= 4=115-129% the target of

= 3=100-114% the target of

= 2=51-99% the target

of
« 1=<50% the target
of

Quality: NA

Timeliness: NA
To improve access to 11. Number of blood 124,290 Total numberof blood Efficiency: -Blood Safety NVBSP
curative health care units collected by units collected (whole Indicator (BSI)
services through Blood Service blood donations-450mL) Formula: Report of the

evn
sustained operations of from volunteer blood Philippine Blood
government hospitals,
Facilities
donors.
Numerator: Total number of
blood
Center
units collected within the rating
blood centers and ~Report from
reference laboratories period blood service
Denominator: Total number of facilities
targeted blood units to be collected
within the year

Accomplishment rate:
(Accomplishment / Target) x 100%

Rating Scale**;
5 = >130% of the target
4= 115-129% of the target
3 = 100-114% of the target
2= 51-99% of the target
1 =<50% of the target

Quality: Refers to the process of

blood screening based on the standard
blood screening procedures. (i.e.
Hepatitis test, HIV test, Syphilis test,

Page 10 of 15
 2020 OPCR Success Indicator*
Objective Performance Operational Definition Formula and Rating Scale
Means of Office
Target Validation Responsible
Measure
Malaria test)
Formula:
Numerator: Total number of collected
blood units undergo the standard
blood screening procedure for quality
check within the year

Denominator: Total number of blood

units collected within the year

Rating Scale:
= 5= 100% of the collected blood
processed for quality check
= 2=below 100% of the collected
blood processed for quality check

Timeliness: NA

To assure quality and 12. Percent of 85% Applications for permits, Efficiency: NA HFSRB
safety of health facilities applications for licenses, or accreditation
Quality: NA FDA
and services permits, licenses, processed within the citizen
or accreditation charter timeline.
Timeliness:
processed within
the citizen charter Numerator: Total No. of applications
timeline for authorization processed (whether
approved or disapproved) within the
citizen charter timeline

Denominator: Total No. of

applications for permits, licenses or
accreditation received

Accomplishment rate:

Page 11 of 15
 2020 OPCR Success Indicator*
Objective Performance
Target
Operational Definition Formula and Rating Scale ie ans of Responsible
Measure
(Accomplishment
/ Target) x 100%

Rating Scale**:
= 5=>130% of the target
= 4=115-129% the target
of

= 3 = 100-114%the target
of
= 2= 51-99% the target
of
= 1=<50% the target
of

13. Percent of licensed 90% This indicator measures the Efficiency: Monitoring and HFSRB
health facilities proportion of licensed Formula:
evaluation reports
and services public and private health
monitored and facilities and services Numerator: Total number licensed
continuously complied with
.,

evaluated for health facilities and services

contmuous regulatory policies.
monitored and evaluated within the
compliance to
Target health facilities to rating period
regulatory policies
be monitored and evaluated Denominator: Total number of
per year will vary depends targeted licensed health facilities and
on the criteria of
services to be monitored and
prioritization of Health
evaluated within the rating period
Facilities Services and
Regulatory Bureau. Accomplishment rate:
(Accomplishment
/ Target) x 100%

Rating Scale **;

= $=2>130% of the target
4 = 115-129% of the target
3 = 100-114% of the target
2 = 51-99% of the target
1 = <S50% of
the target

Quality: NA
Timeliness: NA

Page 12 of 15
 2020 OPCR Success Indicator*
oe
Objective
.
Operational
sus
Definition .
Formula and Rating Scale
Means of
Validation
Office
Performance Target Responsible
14. Percent of 65% This indicator measures the Efficiency: Analysis of FDA
establishments and proportion of registered statistical reports
health products establishments and health Formula:
monitored and products continuously Numerator: Total number
for with regulatory
evaluated complied establishment/ health products
P ,
compliance to monitored and evaluated within the

regulatory policies This shall also include post Ttng period.

ceensing inspection
of Denominator: Total number of
eee een atl nea targeted establishments/ health
registere i products
products to be monitored and
.
evaluated within the rating period.

Accomplishment rate:
(Accomplishment / Target) x 100%

Rating Scale**:
= 5 =2130% of the target
= 4=1[5-129% of the target
= 3=100-114% of the target
= 2=51-99% of the target
= 1=<50% of the target

Quality: NA
Timeliness: NA

To improve financial 15. Number of 1,000,00

0
This indicator measures the
number of patients who
Efficiency: -Reports from PAU
accessibility to quality patients provided government
health services through with medical were provided with medical Formula: hospitals
the provision of assistance assistance through the .
-PAU report
monetary support to DOH Medical Assistance Numerator: Number of patients
provided with medical assistance
reduce or eliminate out- Program (MAP) in all
of-pocket spending of involved government . .

indigent hospitals, Denominator: Target patients to be

Page 13 of 15
 2020 OPCR Success Indicator*
Means of Office
Objective Performance Operational Definition Formula and Rating Scale
Validation
Measure Target Responsible
provided with medical assistance
within the rating period

Accomplishment rate:

(Accomplishment / Target) x 100%

Rating Scale**:
= 5 =2>130% of the target
= 4=115-129% of the target
= 3=100-114% of the target
= 2=51-99% of the target
= 1=<50% of the target

Quality: NA
Timeliness:
Numerator: Total number of
patients/requests for medical
assistance provided within Citizen
Charter Timeline

Denominator: Total number of

patients/requests for medical
assistance within the rating period

Rating Scale:
= 3=100% of the patients/requests
= 2=<100% of the
patients/requests

To improve financial 16. Percentof excess 100% Average percentage of Efficiency: -PAU database PAU
accessibility to quality bill
net covered by excess net bill covered by Formula: -MAP documents
health services through MAP incurred by MAP incurred by poor in- Numerator: Amount of excess net bill
the provision of poor in-patients patients admitted in basic covered by MAP
Page 14 of 15
 2020 OPCR Success Indicator*
Objective Performance Operational Definition Formula and Rating Scale
Meansof
Validation
Office

Measure Target Responsible

monetary support to admitted in basic accommodation or service Denominator: Amount of
excess net
reduce or eliminate out- accommodation or ward. The term “net bill” in of poor inpatient in basic
bill
of-pocket spending of service ward this indicator includes all accommodation
indigent expenses incurred by the
patient during his/her Accomplishment rate:
hospital stay (laboratory (Accomplishment / Target) x 100%
and diagnostic fees,
hospital fees, professional Rating Scale (for target = 100%):
fees, medicine and drugs
= 5= 100% of the target
fees, etc.) in excess of
= below 100% of the target
2=

PhilHealth, other sources of

assistance and discounts.
Quality: NA
Timeliness: NA

*The above indicators are the minimum requirement for the 2020 OPCR implementation. If the provided indicators does not represent the mandate ofthe office or intend to
enhance to
the above indicator/s, the office may propose indicator that correspond their mandate or may suggest an alteration on the scope of the above indicator/s, its formula
and rating dimensions (Efficiency, Quality and Timeliness) using the Additional Indicator Form (Annex), subject to approval of the National Performance Management Team
(NPM).

**For target is equal to 100%, rating scale: “5” = 100% of the target; “2” = less than 100% ofthe target.

Page 15 of 15
 Annex C.5
2020 Metadata for Centers for Health Development Core Indicators

2020 OPCR Success

Indicator Means of
Objectives Operational Definition Formula and Rating Scale
P erformance Validation
T arget
Measure
Core Functions
To ensure that 1. % of policies 100% This refers to activities conducted in relation to Efficiency: - Activity reports
relevant policies, and programs policy and program dissemination. These Formula:
guidelines, and with activities may include campaigns, consultative
programs are dissemination meetings, orientations, forums, media Numerator: Total number of policies and
cascaded to LGUs campaigns/ advocacy and production of IEC materials programs with dissemination campaigns/
and other health activities conducted for or in partnership with LGUs and activities conducted
partners conducted other stakeholders such as but not limited to
private organizations, other Government Denominator: Total number of
policies and
agencies and non-government/ non-profit programs of DO-CO and CHDs within the
organizations. rating period.

This indicator shall cover all programs and Rating Scale:

policies originating from the Central Office = 5= 100% of the target
and those created by the Center for Health = 2=<100% of the target
Development.
Quality: NA

Timeliness: NA
To ensure efficacy 2. Percent of 100% Technical assistance provided to Local Efficiency: - Regional report
on the provision LGUs and Government Units, Regional Government Formula: on provision of
of technical other health Agencies and other health partners/ Numerator: Number of LGUs (Province, technical assistance
assistance to partners stakeholders in the following DOH programs: Cities, Municipalities) and other health
LGUs and other provided with partners provided with technical assistance -DPO/CA/proof of
health partners technical a. Public Health Programs during the rating period travel/program/Invi
towards the assistance e Includes technical outputs, funding tation letter
achievement of assistance and logistics support Denominator: Total number of target LGUs
UHC (coveringof cost of participants,
equipment, venues, supplies, materials
(Province, Cities, Municipalities) and other
health partners targeted to be provided with
-DO & SAA or
ADA (Advice to
and others) technical assistance during the rating period
Page 1 of 6
 2020 OPCR Success
Indicator,
Objectives Performance Operational Definition Formula and Rating Scale Means of
Validatiou
Measure Target
b. Local Health Systems Development Debit Account)
e Includes technical outputs, funding Accomplishment rate: . :

assistance (Accomplishment / Target) x 100% . F ield Monitoring

c. Development or updating of Disaster Risk
Reduction Management-Health (DRRM-H)
Visits
Rating Scale:
Prov
rogram
5= 100% of the target
~
e Includes assistance provided to =
aa
trainings, workshops, field visits etc. " 2=below 100% of the target Implementation
on the development or updating of Review / Post
Incident Evaluation
;

Disaster Risk Reduction Management-

Health related technical assistance that Quality: Refers to the result of customer Customer
or
-
may be indicated in the WFP other satisfaction survey of the TA provided or its Satisfaction § urvey
relevant activities fulfilling the equivalent. Average of the final score per TA .

accomplishment of
identified Menu of shall be computed to arrive with the final Result
Activities issued by HEMB. rating for Quality.
d. Health Facility Enhancement Program
e Includes technical outputs, funding Formula (per TA provided):
assistance and logistics support
Numerator: Number of
clients who rated
Technical output refers io reports, papers, the TA with satisfactory or very satisfactory
documentation, substantive participation in in the CSS
meetings or conferences, teaching or
facilitation in training activities, advise or Denominator: Total number of clients who
replies to inquiries or decision-makers, answered the CSS
proposals or recommendations to
decision-
making activities.
tee Scale
.
(Average offinal
. score per
= 5-96%-100% average rating
=
4-91%-95% average rating
=
3-85%-90% average rating
= 2-80%-84% average rating
= 1 ~<79% average rating

Timeliness: NA
To ensure the 3. Percent of 75% Percentage of outbreak investigations Efficiency: Letter of request
provision of outbreak/epid conducted by the CHD
either through its Formula:
Page 2 of 6
 2020 OPCR Success
Indicator
Objectives Performance
Operational Definition Formula and Rating Scale Means of
Validation
T arget
Measure
immediate emiologic initiative or as requested Numerator: Number of
outbreak
investigation to investigations investigations conducted
outbreaks in conducted Outbreak refers to an increase (sudden) in the Denominator: Number of
outbreak & acute
identified nuinber of cases above what is normally public health events verified
population expected in that population in the particular
area Accomplishment rate:

Verified events are events determined by

(Accomplishment
/ Target) x 100%

Epidemiology Bureau/CHD as needing Rating Scale (for target < 100%):

investigation based onthe criteria issued by =®

$=>130% of the target

Epidemiology Bureau = 4=115-129% ofthe target
=
3=100-114% of the target
Epidemiologic investigations may include =
2=51-99% ofthe target
establishment of surveillance systems, rapid = 1=<50% of the target
health assessments and special surveys
Rating Scale (for target = 100%):
= 5=100% of the target
= 2=below 100% ofthe target

Quality: NA
Timeliness: NA
To increase access Percentage of 80% Identified tracer commodities: Efficiency:
to quality essential received .
health products health 1. Pentavalent vaccine Formula:

t nae|
and services commodities 2.
Numerator: Number of
health commodities
fom ine tice Category TB kits
distributed/delivered to health facilities

(CO) Denominator: Total number healthof

distributed/ commodities received from central office
delivered to
health Accomplishment rate:
facilities
based on the
allocation list
(Accomplishment
/ Target) x 100%

Page 3 of 6
 2020 OPCR Success
Indicator
Objectives Performance
Operational Definition Formula and Rating Scale Means of
Validation
Tr.
‘arget
Measure

Rating Scale (for target < 100%):

» 5 =>130% of the target
= 4=115-129% of the target
=
3= 100-114% ofthe target
=
2=51-99% ofthe target
= 1
=<50% of the target
Rating Scale (for target = 100%):
=
5= 100% ofthe target
« 2= below 100% of the target

Quality: NA
Timeliness: NA
To ensure 5. Percentage of 80% Health Facility Enhancement Program (HFEP) Efficiency:
equitable access to HFEP projects is a DOH program that receives budget from The computation of the accomplishment
quality health monitored: the national government for the purpose of shall be per sub-indicator. The average of the
facilities upgrading and developing government OPCR ratings for all sub-indicators must be

a. Percentage hospitals and other health facilities. The two computed arrive at the overall rating.
to

of ongoing (2) components of HFEP projects are

HFEP infrastructure and hospital or medical Formula (for Infra Projects):
infrastructur equipment that directly serve patient needs. Numerator: Total number of HFEP projects
€ projects monitored within the rating period
monitored at This indicator shali cover the current year and Denominator: Total number of HFEP
least once previous years’ on-going projects. projects managed by the CHD
every three
(3) months Monitoring of HFEP projects: Formula (for Equipment Projects):
a.Infrastructure Projects — involves on-site Numerator: Total number of HFEP facilities
b. Percentage visit or inspection for each infrastructure provided with HFEP equipment monitored
of health project at least once every three (3) for functionality or equipment within the
facilities months. On-site visit shall be conducted by rating period
provided the CHD’s plantilla/ job order architect Denominator: Total number of HFEP
facilities provided with HFEP equipment
Page 4 of 6
 2020 OPCR Success

Objectives
Peindicator Operational! Definition Formula and Rating Scale va ransoF
Measure Target
with HFEP and/or engineer. Count should be per
equipment HFEP project and not per facility. Accomplishment rate:
monitored
for
b. Equipment Projects — involves on-site
visit to the recipient health facility to assess
(Accomplishment
/ Target) x 100%

functionality the functionality of HFEP equipment Rating Scale:

or provided. ROs shall visit the recipient =
5=2130% of the target
equipment health facility and not the receiving health =»
4=115-129% of the target
within the facility (e.g. delivery of equipment is upto =
3=100-114% of the target
rating period the RHU level only; if an equipment =
2=51-99% of the target
intended for a BHS was delivered to the =
1=<50% of the target
nearest RHU, then the CHD must conduct
an on-site visit to the recipient BHS). Rating Scale (for target = 100%):
=
5=100% of the target
=
2= below 100% of the target

Quality: NA

Timeliness: NA

To harmonize and Percent of 85% Applications for permits, licenses, or Efficiency: NA Analysis of the
streamline applications accreditation processed within the citizen . following
for permits,
i
¢ harter timeline. Quality: NA documents:s:
regulatory systems
and processes licenses, or Timeliness: -Document
accreditation Tracking report
processed Numerator: Total number of
authorizations that reflects the
date of
within the issued within Citizen Charter Timeline
citizen charter acceptance of
timeline Denominator: Total number of application and
authorizations issued within the rating period release of
authorization
Accomplishment rate: (LTO/
(Accomplishment
/ Target) x 100%
Certification of
Accreditation)
Rating Scale**:
= 5 =2130% of the target

Page 5 of 6
 2020 OPCR Success
Objectives Pe
=~tudicater Operational Definition Formula and Rating Scale w hen
Measure Target
= 4=115-129% ofthe target -Customer
=
3=100-114% of the target satisfaction
=
2= 51-99% of the target survey
= 1
= <50% of the target -Incident reports
for delayed
release of
regulation
documents

*The above indicators are the minimum requirement for the 2020 OPCR implementation. If the provided indicators does not represent the mandate of the office or intend to
enhance the above indicator/s, the office may propose indicator that correspondto their mandate or may suggest an alteration on the scope of the above indicator/s, its formula
and rating dimensions (Efficiency, Quality and Timeliness) using the Additional Indicator Form (Annex), subject to approval of the National Performance Management Team
(NPMT).

**For target is equal to 100%, rating scale: “5” = 100% of the target; “2” = less than 100% of the target.

Page 6 of 6
 Annex C.6
2020 Metadata for Treatment and Rehabilitation Center Core Indicators

2020 OPCR Success Indicator*

Performance Measure Target
Operational Definition Formula and Rating Scale Means of Validation
Core Functions
1, Percentage of 100% Technical assistance referred to in this Efficiency: -Proof of response
technical assistance are
indicator those requested by the recipient Formula: to the requests
or other DOH offices/ bureaus, and can Numerator: Total number of TA requests - Customer
requests responded agency
to within the be any of the following: acted upon within the rating period Satisfaction Survey
prescribed timeline a. Technical outputs Denominator: Total number of written
b. Training requests for TA that were received
c. Funding assistance within the rating period
d. Logistics support
Accomplishment rate:
(Accomplishment / Target) x 100%

Rating Scale:
=
5=100% of the target
®
2=< 100% ofthe target
Quality: Refers to the result of
customer satisfaction survey of the TA
provided or its equivalent. Average of
the final score per TA shall be computed
to arrive with the final rating for Quality.

Formula (per TA provided):

Numerator: Number of clients who

rated the TA with satisfactory or very
satisfactory in the CSS

Denominator: Total number of clients

who answered the CSS

Rating Scale (Average offinal score per

TA):

Page Lof4
 2020 OPCR Success Indicator*
Performance Measure Target
Operational Definition Formula and Rating Scale Means of Validation
* 5-—96%-100% average rating
=
4-91%-95% average rating
=
3-85%-90% average rating
= 2-80%-84% average rating
» 1 -—<79% average rating

Timeliness: NA

2. Percentage of Office- This indicator measures the percentage of Efficiency: TRCs statistics reports
inpatient and set outpatient and inpatient drug abuse cases Formula:
outpatient drug managed in the DOH TRCs during the rating
abuse cases period. Numerator: Total number of inpatient
managed and outpatient managed within the rating
period

Denominator: Number of inpatient and

outpatient drug abuse cases within the
rating period.

Rating Scale:
=
5=>130% the target
of

= 4=115-129%the target
of

3 = 100-114% the targetof

= 2=51-99% the target

of
» 1=<50% the target
of

Rating Scale (for target = 100%):

= 5=100% of the target
= 2=below 100% of the target

Quality: N/A

Timeliness: NA

Page 2 of 4
 2020 OPCR Success Indicator*
Performance Measure Target
Operational] Definition Formula and Rating Scale Means of Validation
3, Number of drug Office- Drug awareness activities refer to any program
awareness activities set or campaign done by the TRC, withor without Efficiency:
conducted within the partners, conducted within the TRC’s
rating period catchment zone, with the primary aim of health F ormea:
la:
promotion and education in terms of illicit Numerator: Total number of drug
drug
use. This does not include any activity awareness activities conducted within
targeted primarily towards the TRC’s patients the rating period
or their immediate families. This does not
include any activity done by the TRC in Denominator: Number of
drug
to
response a request from any agency or activities targeted in 2019
awareness
WFP
partner.

Accomplishment rate:
The number of activities targeted in the WFP
(Accomplishment / Target) x 100%
shall serve the target for this indicator. As
as

such, accomplishment rates may exceed 100%. Rating Scale:

= 5=2130% of the target
= 4=115-129% the target
of

= 3=100-114% the target

of
= 2=51-99% of the target
= 1=<50% of the target

Rating Scale (for target = 100%):

=
5= 100% of the target
=
2=below 100% of the target

Quality: NA

Timeliness: NA
4. % of outpatients Office- Prescribed timeline refers to the timelines Efficiency: NA TRC’s Citizens
provided with set specified in the TRC’s Citizen's Charter. TRCs Charter
Quality: NA
services within the all
are required to monitor services and ensure
Citizen Chartered compliance with the Citizen’s Charter Timeliness:
timeline timelines.

Page 3 of 4
 2020 OPCR Success Indicator*
Performance Measure Target
Operational Definition Formula and Rating Scale Means of Validation
Formula:
Numerator: Total number of
outpatients
given services within the prescribed
timeline

Denominator: Total number of

outpatients served

Accomplishment rate:
(Accomplishment / Target) x 100%

Rating scale:
Rating Scale:
= 3 =2130% of the target
4 = 115-129% of the target
3 = 100-114% of the target
2 = 51-99% of the target
1
= <50% of the target

Rating Scale (for target = 100%):

=
5= 100% of the target
=
2=below 100% of the target

*The above indicators of

are the minimum requirement for the 2020 OPCR implementation. If the provided indicators does not represent the mandate the office or
intend to enhance the above indicator/s, the office may propose indicator that correspond to their mandate or may suggest an alteration on the scape of the above indicator/s,
its formula and rating dimensions (Efficiency, Quality and Timeliness) using the Additional Indicator Form (Annex), subject to approval of the National Performance
Management Team (NPMT).

Page 4 of 4
 Annex C.7

2020 Metadata for Support Function Indicators

2020 OPCR Success Indicator

Objectives
Pemormance Target
Operational Definition Formula and Rating Scale
Means of Office
Validation Responsible
To ensure 1. Budget This indicator measures the ratio of total The computation of the Financial All DOH
efficient Utilization obligation (cash and non-cash, excluding accomplishment shall be per sub- Accountability Units
utilization of Rate for FY Personnel Services) for Maintenance and indicator. The average rating of all Report
DOH funds 2020 Other Operating Expenses (MOOE) and sub-indicators should be computed
Capital Outlays (CO) of all programs, to arrive at the overall rating of the
a) Obligation 95% activities and projects funded in the current indicator.
Utilization year from all appropriation sources,
Rate including those released under the General Efficiency:
Appropriations Act (GAA) as the allotment Formula:
b) Disbursement 75% order policy (or sub-allotment guidelines),
Utilization net of savings from procurement, and Obligation:
Rate implementation of cost-cutting measures. Numerator: Total obligations for
FY 2020.
Disbursement is measured by the ratio of
total disbursements (cash and non-cash. Denominator: FY 2020 DBM
excluding Personnel Services) to total approved Corporate Operating
obligations for MOOE and CO, net of Budget (net of Personnel Services)
goods and services obligated by December
31 but accounts payable and not yet due and Rating Scale:
demandable on the said date.
=»
5=100% OBUR
®
4=95.01% - 99.99% OBUR
=
3=80% - 95% OBUR
=
2=50.01% - 79.99% OBUR
= 1=<50% OBUR

Disbursement:
Numerator: Total disbursement for
FY 2020.

Page 1 of 11
 2020 OPCR Success Indicator
Objectives Performance Operational Definition Formula and Rating Scale
Means of Office
Target Validation Responsible
Measure
Denominator: Total obligations for
FY 2020.

Rating Scale
= 5=>130% of the target
®
4=115-129% the target
of
= 3=100-114% the target
of
= 2=51-99% the target
of
= 1=<50% the target
of

Rating Scale (for target = 100%):

«=
5=100% of the target
= 2=below 100% of the target
Quality: NA

Timeliness: NA

To increase 2. Percentage of Based on LDIs and updates refer to any interventions Target: - Training Plan All DOH
capacity of all internal Training aimed at acquiring/improving job-based Numerator: Number of internal and Report/ Units
DOH
personnel staff provided Plan competencies and performance (i.e. staff targeted to be provided with at Registry
in order to with learning training, job rotations, coaching, mentoring, least one (1) LDI or update within - Coaching and
improve and internships, etc.). the rating period Mentoring
workplace development Denominator: Total number of Reports/
performance interventions Only regular employees should be targeted internal staff in the office Journals
(LDIs) and/or in this indicator. Targets and - After-training
updates accomplishments shall be expressed as Reports
percentage of the total number of internal Efficiency: - Issuance of
staff. Newly hired plantilla and job order Formula: DPO
employees and may be included in the Numerator: Total number of
internal staff provided with at least
- Certificate of
target and accomplishment provided that participation
the office’s training plan was revised to one (1) LDI within the rating period or completion
include training for them. Denominator: Total number of
Accomplishments should not exceed 100% internal staff in the office
of the total number of internal staff.

Accomplishment rate:
Page 2 of 11
 2020 OPCR Success Indicator
Objectives Performance Operational Definition Formula and Rating Scale
Means of Office
Measure Target Validation Responsible
(Accomplishment / Target) x 100%

Rating Scale (for target < 100%):

= 5 =>130% of the target
4 = 115-129% of the
target
3 = 100-114% of the target
2 = 51-99% of the target
1 = <50% of the target

Rating Scale (for target = 100%):

=»
5= 100% of the target
= 2=
below 100% of the target

Quality: Quality shal! be rated in

every staff based on the LDI
provided. The average quality
rating of all
staff will be the final
rating ofthe office for Quality,

Rating Scale:
=
5=provided LDI based on
training (individual) plan
= 2= provided LDI not based on
training (individual) plan

Regardless the number of LDIs

provided to
staff, rating of 5 should
only be rated if at least one (1) LDI
provided is
in the training plan.

Timeliness; NA
To ensure 3. Percentage of Compliance with other cross-cutting The computation of the All DOH
compliance with other cross- requirement must be complied. List of accomplishment shall be per sub- Units
cross-cutting cutting cross-cutting indicators are ranked based on indicator. The average rating of all
requirements requirements the urgency and degree of compliance with sub-indicators must be computed to
based on complied the requirement. Indicators are identified arrive at the overall rating of the
Page 3 of 11
 2020 OPCR Success Indicator
Objectives Performance Operational Definition Formula and Rating Scale Means of Office
T arget Validation Responsible
Measure
standard within the below: indicator.
procedures and prescribed
timelines in timeline a) Percentage of nonconformities
accordance to responded with Request for Action
ARTA and (or other similar forms) within the
other relevant prescribed timeline
b) Percentage of complaints closed
|

laws
c) Percentage of COA Audit
Recommendations fully
implemented
d) Percentage of received FOI requests
that were responded to
within the
prescribed timeline
e) % of documents/ requests processed
within the prescribed timeline

If the office did not receive any non-

conformities/audit/complaint/ FOI request,
office shall specify “N/A” in
the rating
section of this indicator.

a) Percentage of 100% This indicator shall measure the

efficiency Efficiency: QMS Audit Alt DOH
nonconformitie the office in the requirement the
of of Formula: Report Units
s responded Quality Management System thru Numerator: Total nonconformities
with Request immediate response in nonconformities and (or similar) provided with RFA Except
for Action (or other undesirable occurrence through within the rating period Hospitals
other similar Request for Action (or other similar forms). and TRCs
forms) within Denominator: Total number
the prescribed
timeline
Request for Action (RFA) is
a procedure of
documentation to eliminate causes of
nonconformities (or similar)
identified within the rating period
(Hospital
may adopt
nonconformities and prevent recurrence. this
RFA may include Root Cause Analysis, Accomplishment rate: indicator as
Immediate Correction (short-term), and (Accomplishment / Target) x 100% complement
Corrective Action (long-term) to their
RatingScale: QMS
Page 4 of 11
 2020 OPCR Success Indicator
Objectives Performance
Measure
Target
Operational Definition Formula and Rating Scale Vv,
aie Responcible
=»
$= 100% of the target implementat
=
2=< 100% of the target ion)

Quality: NA

Timeliuess: Must be responded

within 15 days upon issuance of
RFA:
=
5=responded in 10 days or
below
= 4=responded in 11 to 14 days
= 3=responded in days
15
= 2=responded
in
in
20
to 19 days
16
= 1=responded days or
beyond
Average rating of timeliness shall
be computed to arrive the final
timeliness rating of the indicator

b) Percentage of 100% A complaint is defined as an expressed Efficiency: - May be ASLDOH

complaints feeling of dissatisfaction with some aspect Formula: validated Units
closed of the services, performance and/or Numerator: Total number of based on the
processes of DOH offices and employees. complaints resolved within the monitoring
Complaints may be related to management rating period report of
issues and institutional practices, Denominator: Total number of Complaints
negligence, unprofessional conduct, and complaints filed against the office Handling unit
corruption, among others. that were received by Complaints - Written
Handling unit within the rating resolution
This indicator covers all complaints filed period addressing the
against the office and were received through Accomplishment rate: complaint
any of the following means: (Accomplishment / Target) x 100% - Policy
a) Contact Center ng Bayan (CCB) directives
b) 8888 hotline and other 8888 Rating Scale: related to the
communication channels = 5= 100% of the target nature of the
= 2=< 100% of the target complaint
Page 5 of 11
 2620 OPCR Success Indicator
Objectives Performance Operational Definition Formula and Rating Scale
Means of Office
Target Validation Responsible
Measure
c) Filed directly to the DOH Central
Office and were received by the Quality: NA
DOH Central Office — Complaints
Handling Unit Timeliness:
« 3 = responded within the
Complaints received directly by the office timeline as prescribed by CHU
shall not be included in this indicator. Only = 2= responded beyond the
those complaints communicated to the
office through Complaints Handling Units
timeline as prescribed by CHU

shall be counted. Complaints referring to Timeliness of each compliant

the same case but were received more than received shall be rated, the average
once shall be counted as only one (1) timeliness rating ofall complaints
complaint. received shall be computed to
A complaint shall only be considered closed arrive the final timeliness rating of
if the office meets any of the following the indicator.
criteria:
a) Ifthe complainant has agreed to
resolution of the concerned office
the

if
and/or there is no further appeal
from the complainant
b) The office has issued a written
resolution addressing the complaint
c) The office has undertaken
appropriate actions to prevent
future occurrence of similar
complaints (e.g. issuance and
implementation.of a policy to
improve customer service)
d) From the advice of CCB, if the
resolution forwarded to them merits
a “closed” decision

Offices that did not receive any complaint

within the rating period shall indicate in
their OPCR that this indicator isnot
applicable (NA) to their office.
Page 6 of 11
 2020 OPCR Success Indicator “|
Objectives Performance Operational! Definition Formula and Rating Scale
Meansof
oidatt
Office
Wee
T arget Validation Responsible
.
Measure
c) Percentage of 35% This indicator shall be measured annually: Efficiency: - Consolidated All DOH
COA Audit a) Implementation of Formula: Annual! Audit Units
Recommendati recommendations shall be based on Numerator: Total number of COA Report for the
ons fully the findings in the 2019 audit recommendations fully succeeding
implemented Consolidated Annual Audit Report implemented within the rating year
(CAAR). period
b) The NPMT shall validate the Denominator: Total number of prior
reported accomplishments of years’ COA audit recommendations
offices using the 2020 CAAR.
Accomplishment rate:
This coversall audit recommendations (Accomplishment / Target) x 100%
including those
to
pertaining audit findings
that the office was not able to address in Rating Scale:
previous years which were carried over to ® 5 =>130% of the target
the current year. ®
4=115-129% of the target
= 3=100-114% ofthe target
The status of the implementation of COA = 2=5)-99% ofthe target
recommendations can be any of the = 1=<50% of the target
following:
a) Fully implemented — ALL of the In the event that the office targeted
provisions in an audit 100% of Audit recommendations,
recommendation are completely this rating scale shall be applied:
implemented
b) Partially implemented/ In-process— = 5 = 100% of the target
Some of the provisions of the « 2=below 100% of the target
recommendation were implemented
or the office is still in the process of Quality: NA
implementing the recommendation
Not implemented — No actions were taken Timeliness: NA
by the office to implement the
recommendation

d) Percentage of 100% Freedom of Information (FOLD request Efficiency: - May be All DOH
received FOI refers to any request for “Information” Formula: validated Units
requests that which may be in the form of records, Numerator: Total number of FOI through the
were responded documents, papers, reports, letters, requests responded to within the FOI registry J

Page 7 of 11
 2020 OPCR Success Indicator
Objectives Performance
Target
Operationa! Definition Formula and Rating Scale Means of
Validation
Office
Responsible
Measure
to within the contracts, minutes and transcripts of official rating period
prescribed meetings, maps, books, photographs, data, Denominator: Total number of FOI
timeline research materials, films, sound and video requests received within the rating
recording, magnetic or other tapes, period
electronic data, computer stored data, any
other like or similar data or materials Rating Scale:
recorded, stored or archived in whatever = 5 = 100% of all requests
format, whether offline or online, which are = 2=<100% all requests
of

made, received, or kept in or under the

control and custody of any government Quality:
office pursuant to law, executive order, and The quality of response to FO!
rules and regulations or in connection with requests shall be measured based on
the performance or transaction of official the completeness and correctness of
business by any government office. the information provided by the
(Executive Order No. 2 s. 2016) office. Offices need to meet any of
the following criteria for an FOI
Requests include written letters, emails, response to be considered complete:
those sent through the Department’s FOI 1. The office provided the correct
Portal or any means of communication AND
complete information
invoking the FOI. requested for. Correct means
that the information provided
An FOI request is considered responded to by
the office corresponds to the
if the office meets any of the following specific information being
criteria: requested. Complete means that
a) The office was able to provide the office provided all
the data
information requested for, either disaggregation requested and
through email or a written response. meets all the data requirements
b) The office provided a justification specified in the request.
for incompleteness or unavailability nN
{f the information requested
of information requested, either was unavailable, the office
through email or a written response. provided a justification for the
unavailability or
The prescribed timeline for processing FOI incompleteness of information.
requests shall be specified in the DOH FOI
Manual. Offices shall be informed of the The quality of each request shall be
approved timelines once the FOI Manual rated. The average rating of all
Pave 8 of 11
 2020 OPCR Success Indicator
Objectives Performance
Measure Target
Operational] Definition Formula and Rating Scale
a ans oF Responsible

has been released. requests will be computed to arrive

at the overall quality rating for this
If any of the following conditions arise, the indicator,
office shal! request for an extension of the
deadline: Rating Scale:
a) the information requested requires ® 5=
Information provided is
extensive search of office records complete or justification was
facilities and/ or examination of provided
voluminous records = 2 = Information provided is
b) occurrence of fortuitous events or incomplete with no justification
other analogous cases provided

Timeliness:
The timeliness of each request shall
be rated. The average rating of all
requests will be computed to arrive
at the overall timeliness rating for
this indicator.

Rating Scale:
=
5= Response towithin
the FO! request
the
was provided
timeline prescribed in the FOIL
Manual
=
2= Response to
the FOI request
the
was provided beyond
timeline prescribed in the FO!
Manual

e) “of 100% This includes all documents/ requests and Efficiency: NA - Review of DOH
documents/ communications received. Requests for Document Bureaus,
requests technical assistance shall be excluded. Quality: NA Tracking Support
processed System Report offices, and
within the Only documents recorded in the Document and/or CHDs
Tracking System are covered by this Timeliness: logbooks
Page 9 of 11
 2020 OPCR Success Indicator
Objectives Performance Target
Operational Definition Formula and Rating Scale ans of Respovaible
asure
prescribed indicator. Timeliness shall be based on the - Random
timeline compliance of offices with the validation
A document/ communication is considered Anti-Red Tape Act. based on
acted upon only
if
following criteria:
the office met any of the
Rating Scale:
documents
sent by other
a) The office was able to provide the ®
5=100% all
of received DOH offices
service being requested or to documents were acted upon or to the
respond to of
the sender
document/ communication.
the responded
prescribed
to within the
timeline
concerned
office
b) The office referred the requesting ®
2=<100% ofall received
party to the correct oftice/ agency documents were acted upon or
c) Incases where the document was responded to within the
mistakenly routed to the office, the prescribed timeline
office was able to route/ forward
the document to the correct DOH
office.
d) The office acknowledged the
request received AND provided the
requesting party updates on the
status of the request. However,
heads of offices shall ensure that all
documents that were acknowledged
are acted upon accordingly.

Prescribed Timeline:
a) Simple - Three (3) working days
after the office received the request
b) Complex - Five (5) working days
after the office received the request
c) Highly Technical — Twenty (20)
working days after the office
received the request
To ensure the 4. %of filled 100% A position is a set of current duties and Efficiency: Validation All DOH

|
delivery of positions responsibilities assigned by competent report Units
authority to be performed by an individual Formula: provided by
quality service (disaggregated
though the by type of either on a full-time or a part-time basis AS-PAD
Page 10 of 11
 2020 OPCR Success Indicator
Objectives Performance Operational Definition Formula and Rating Scale
Means of Office
Measure Target Validation Responsible
provision of position for (DBM, 2011). Filled positions refer to Numerator: Total number of filled
adequate human DOH hospitals) in
positions the standard staffing pattern positions as of December 31, 2020
resource based allowed by DBM that were given to
on the approved employees through any personne] action as Denominator: Total number of
standard staffing stated in EO 292 s 1987. positions MINUS the number of
pattem positions that were vacated from
July 1, 2020 onwards and were not
For Hospitals: For DOH hospitals, this refers to the yet filled by December 31, 2020
To ensure the percentage of filled positions of Nurse,
delivery of a. % of filled Medical Officer, and Medical Specialist
quality service positions positions including those with managerial
Accomplishment rate:
though the . (for non- or administrative functions (i.e. chief nurse,
provision of medical (Accomplishment / Target) x 100%
department chair).
adequate human positions)
resource based b. %of filled Both full-time and part-time positions shall
on the approved. Nurse, be included.
hospital Medical Rating Scale:
standard staffing Officer, Nurse, Medical Officer, and Medical = 5=100% filled position
and Specialist positions assigned to research
= 4=95.01%-99.99% filled
pattern
Medical functions should be counted in both the position

if 3 = 80%-95% filled position

=
Specialist numerator and denominator and only if
positions
=
2=50%-79.99% filled position
they have concurrent clinical functions. = 1=<50% filled position

Quality: NA
Timeliness: NA

Page Il of 11
for
Annex D
Instructions and Template for Additional Indicator

Establish Objective Statement

a) Indicate objective statement or goals of the setting the target.

Choose Impactful Indicator/Targets

a) Indicator/target must be aligned and linked with the organizational goals and/or the mandate of office. the
b) Shall follow the SMART goal principle (Specific, Measurable, Attainable, Realistic and Time-bound)
c) Must be outcome
commit the
oroutput-based target. Activity-based indicators will not considered as target/commitment for OPCR. Instead
output/outcome of the activity.
of activity, office
can

Example of Activity based indicator:

« Number of meetings attended.

e Number ofseminars/workshops conducted.
« Number of site visits conducted.

Target/Indicator Activities supporting delivery of targets

(Should be reflected in OPCR as Target) (Should be reflected in work & financial plan)

Objectives Targets/Commitments Activities/Milestones

Develop policies and standards 3policies on local health system developed e Develop concept note
to strengthen local health within the timeline: e Conduct of 3 consultative meeting
system © Policy A © Conductof workshop
e Policy B
© Policy C

d) Formula: Performance Indicator = Performance Target (PT) + Performance Measure (PM)

Example: 100%
PT
of request
Technical Assistance responded

PM
within. the prescri imeline
Il. Classify the Target

a) Indicate the classification of function of the indicator/target. Can be Strategic, Core, or Support.

IV. Define the Target

a) Define the rationale of target and indicate its scope.

V. Indicate Performance Measure

a) Performance Indicator shall have at least two (2) rating dimension (combination of Efficiency, Quality and Timeliness).

Rating Dimension Refers to

«
Accuracy
:
*
Compliance/ Meeting the Standards
Quality *
Completeness
* Client Satisfaction
* Rate of accomplishment vs target
Efficiency +
Quantity
* Standard tumaround time
sas
Timeliness
*

*
Deadlines
Citizen Charter timeline
*
Agreed/set timeline

b) Indicate the formula (numerator and denominator) on how to measure accomplishment of the indicator.

Example:

Indicator: 3 policies on local health system developed within the timeline

Formula:
Numerator: Total number of policies on local health system developed
Denominator: Total number oftargeted policies on local health system to be developed
 c) Establish rating scale. Proposed rating scale should not deviate with the prescribed DOH SPMS rating scale:

If target less than 100% target: If target is equal 100%:

5 => 130% of thetarget 5 = 100% of the target
4= 115% - 129% of the target 2 =<100% of the target
3 = 100% - 114% of the target

2=51% - 99% of the

target
1 =
<50% of the
target

d) Assign rating scale per dimension.

Example:
Indicator: 3 policies on local health system developed within the timeline

Quality Efficiency Timeliness

Rating Scale: Rating Scale:
N/A 5 = 100% of the target 5 = Policies issued prior the agreed timeline
2 = <100% of the target 3 = Policies issued within the agreed timeline
1 = Policies issued
beyond the agreed timeline

Timeliness can be rated individually (per

policy), then, get the average rating to arrive
at the final timeliness rating of the indicator.

VI. Identifying Means of Validation (MOVs)

a) Proposed indicator must have Means of

Validation (MOVs) or
evidences of actual accomplishment and shall be submitted to Office of the Strategy
Management upon submission of OPCR Accomplishment.
b) MOVs should always be documented, verifiable, accurate and can be subject to validation and scrutiny, even from a Third Party.

All offices with proposed additional indicator must accomplish the OPCR Additional Indicator Form, subject to the approval of NPMT.
 OPCR Additional Indicator Form

Objective Indicator Classification Operational! Definition Formula & Rating Scale Means of Validation

Prepared by: Date: Approved by: Date:

 Annex E

WFP Form 1. Work and Financial Plan Matrix

Department:
CO/Bureau/Office/CHD/Hospitals/Sanitaria/DA-TRCs/Other Health Facilities:
Calendar Year: CY 2020
RESOURCE
TARGETS
ACTIVITIES FOR OUTPUTS
OUTPUT FUNCTIONS/ rnvieFRAME REQUIREMENTS RESPONSIBLE
DELIVERABLES Ql Q2 Q3 Q4 COST PERSON
OF FUND
|A. Strategic Functions
1. Activity 1.1
Activity 1.2
2. Activity 2.1
Activity 2.2
Sub: -total Strategic Function Cost of all activities per Outputs
IB. Core Functions
1. Activity 1.1
Activity 1.2
2. Activity 2.1
Activity 2.2
Sub-total Core Function Cost of all activities per Outputs
C. Support Functions
1, Activity 1.1
Activity 1.2
2. Activity 2.1
Activity 2.2
Sub-total Support Function Cost of all
activities per Outputs
Total Cost (Strategic + Core + Support) Functions

Prepared by: Noted by: Recommending Approval by: Approved by:

Planning Officer
Date:
Head
of the DOH Units
Date:
CHD
Date:
Regional Director Assistant Team Leader
Date:
 Instructions
The following DOH Units of the Department of Health (Central Offices/Bureaus/Centers for Health Development/Hospitals/DA-
TRCs and Other Health Facilities) shall fill-up the form following the
instructions.

* In the first column reflect all the Office Performance Commitment and Review (OPCR) commitments or output functions.
* Inthe second column identify the commensurate activity/is in order to accomplish the OPCR commitment. Add rows as
needed, however bear in mind to correctly number the activity for referencing to an output function.
* Inthe third column (timeframe), indicate the month when the activity will be conducted. This information should be the basis
for your monthly disbursement program.
+ In fourth column (Q1-Q4) indicate the target quantity of the planned activity.
* Inthe fifth column (cost and source of funds) indicate the estimated cost requirement for the activity. A costing breakdown
with credible cost basis should be made available as needed. Indicate in the source of funds whether the cost will be charged
against the DOH unit’s budget line item, or to other DOH units (indicate c/o), or from a health partners (specify the health
partner i.e. name of the development partner).
* In the sixth column, indicate the name of the unit staff (i.e. division head, technical or administrative staff) in-charge of the
activity.
* In the signatories, “the prepared by” may be expanded to other unit staff involved in the development of the WFP (e.g. budget
officer, administrative officer)
* The headof the unit should indicate his/her signature in the “noted by”, signifying the vetting of the plan.
* The Center for Health Development Regional Director is the recommending approval for the regions.
* The approving authority is the Assistant Team Leader.

Note: For Hospitals/Sanitaria/DA-TRCs and Other Health Facilities, they shall submit a separate WFP for the use of their income.
 WFP Form 2: CY 2020 Policy / Research / TA Agenda

Instruction: This form is intended to capture planned (those with funding) and proposed policy/research /technical assistance agenda that will be implemented / proposed to be implemented in CY
2019. Inputs to this form allows the HPDPB toconsolidate and analyze all
planned activities on policy, research and TA, and for those proposed to be included for funding by the GOP and/or
development partners.

Department:
CO/Bureau/Office/CHDs/Hospitals/Sanitaria/DA-TRCs/Other Health Facilities:
Calendar Year: CY 2020

Objective Rationale / Justification Estimated Cost

(Specify what the proposed (Specify the reason for the need of the Reguir
wremen t
Agenda Type of Agenda agenda will accomplish and ane Fundin ig
.
title of agenda) (Tick one w/c apply)
proposed agenda) ¢
y
Specifi
speci estimated cost
ri
(Indicate the pel perf
cont tribute le required to implement the
to

in
of the office’s mandate)
ie
oemance
agenda)
D Research Qo
O Policy aor
(NEP / GAA 2019)
O Technical
O Requires funding support
Assistance
(1 Research
O Policy
O Gop
( NE P/GAA 2019)
0 Technical
O Requires funding support
Assistance
C1 Research

O Policy
O Gop
(NEP / GAA 2019)
O Technical
O Requires funding support
Assistance

Prepared by: Noted by: Recommending Approval by: Approved by:

Planning Officer
Date:
Head
Date:
of the DOH Units CHD Regional Director
Date:
Assistant Team Leader
Date:
Instructions

1. In the first column, indicate the title or concept for the agenda.
2. In the second column, indicate by ticking the type of agenda required as defined below (select only one that applies)
a. Policy agenda: Include proposed Executive Order/ Administrative Order/ Department Order
b. Technical assistance agenda: Include assistance needed for the development of Manuals / Guidelines (not in the policy

/
agenda)/ Training Syllabus /Modules / Other references / Systems / Programs Plans
c. Research agenda: Include research agenda aligned with the Medium-Term Health Research Agenda & the Omnibus
Policy for health research. This may be but not limited to: Conduct of Health Policy & Systems Research / survey
riders / nationwide surveys / public health surveillance / impact evaluation / Research related activities or purpose:
agenda setting, research proposal development, data collection, analysis, dissemination, capacity building related to
research
In the third column (objective), specify what the proposed agenda will accomplish and contribute to the performance of the
office’s mandate.
In the fourth column (rationale / justification), specify the reason for the need of the proposed agenda.
w In the fifth column (estimated cost requirement), specify the estimated cost required to implement the agenda.
In the sixth column (funding) indicate by ticking the source of funding for the agenda as defined below
a. GOP (NEP GAA): If the estimated cost for the agenda is already funded in the DOH unit’s WFP (as indicated in WFP
Form 1)
b. Requires funding support: If the source of fund for the agenda is to be determined or needing support
In the signatories, “the prepared by” may be expanded to of
other unit staff involved in the development the WFP (e.g. budget
officer, administrative officer)
8. The head of the unit should indicate his/her signature in the “noted by”, signifying the vetting of the plan.
9. The Center for Health Development Regional Director is the recommending approval for the regions.
10. The approving authority is the Assistant Team Leader.
 ANNEX F

Document Code:
OFFICE PERFORMANCE COMMITMENT AND REVIEW Revision No.:
QUARTERLY MONITORING OF ACCOMPLISHMENT Effectivity:
FY 2020; Quarter**

lame of Office*:

Strategic Goals and

Accomplishment of the Quarter Accomplishment
Objectives
Success Indicators and Target Quarterly Target (4) Rate
Remarks
(a)
(b) (e) iw Data

Actual Accomplishment (e)

Functions

Z/9/2/9|2

Q
Core Functions
N:
D:
N:
D:
IN:

ID:

IN:

D:
IN:

D:
rt Functions

OZ

9/2/9/2Z/9]/z2

Reported by (g): pproved & Validated by (h):

(Head
of the Office)
Position
(Name
of Supervisor)
Position
Blisters
* - Name of the Office
**- Quarter period
a - Strategic goals and objectives (copy the objectives in the OPCR)
b - Specify the success indicator and the overall target for the said indicator. (copy the success indicators and targets in the OPCR)
c - Specify the target for the quarter (Milestones/activities in the WFP correspond to the indicator can be used as reference).

d- Actual Accomplishment.
Numerator (N)/denominator(D)
- indicate the raw data of the indicator: Specify the numerator and denominator as stipulated in the guidelines.
If there are two of more criteria for rating (EMiciency, Quality, Timeliness), please refer to the formula of "Efficiency".
If indicator was originated from office, indicated the raw data as defined in the
the submitted "Additional Indicator Form".
Actual Accomplishment - compute the actual accomplishment based on the raw data provided. If the indicator is non-numerical in nature, please
provide actual status/progress.
e - Compute the Accomplishment Rate: (Actual Accomplishment/ Quarterly Target x 100%). If the indicator is non-numerical in nature, please
provide actual status/progress. If not applicable, indicate N/A".
f- Provide justification for unmet target or those indicators with "N/A" actual accomplishment. Use separate sheet if needed.
g - Name and signature of the head of the office.
h- Name and signature of the supervisor who validated and approved the OPCR Quarterly Monitoring of Accomplishment
 SAMPLE

Document Code:
OFFICE PERFORMANCE COMMITMENT AND REVIEW Revision No.:
QUARTERLY MONITORING OF ACCOMPLISHMENT Effectivity:
FY 2020: Quarter**

Name
of Office*:
Accomplishment of the Quarter
sre
. .
and
cctives Success Indicators and Target Quarterly Target (d) Accomplishment
ate
Remarks

a
{a)
(b) (¢): Raw Data .
Actual Accomplishment (e)
wo
'

(if applicable)
T

Strategic Functions
evelop and implement
innovations in day-to-day
work operations
Automated Administration and Financial
Management
ei System
y fully Y functional
Phase
I and {I of Automated
System
y developed
elope
NA
Phase L-Ilf of Automated
developed
System
100%

Core Functions
To ensure alignment of
oe
ee -
N:
policies, programs and a deaf
*

, issued inal A drafted to

pore yp policies
based on the policy
.

of Foley
of
standards towards sectoral Drafied policy A N/A 100%
ge! concemed office forcomment
goals on equity, access and
.

D.,
quality of care
i
N: 1s
To ensure access to effective, with technical
100% of partners provided 25% 29% 115%
safe and quality health care .
assistance
services through technical
.
D:
5

52

Support Functions
oe
.
N; 6,22 1,985.23
[Budget Utilization Rate for FY 2019: 25% Obligation 31% 124%
oe 20,000,000.00
__.__
ensure efficient utilization
oO:
To
a) 95% Obligation Utilization Rate
peo att

aof DOH funds

un N: 4,058,774.12
7

b) 75% Disbursement Utilization Rate 75% Disbursement 65% 87%

:
D: 6,221,985.23
To increase capacity of DOH |100% of all internal staff provided with learning N: 25
personnel in order to improve jand development interventions (LDIs) and/or 15% 28% 187%
D: 89
workplace performance _|updales
Percentage of other cross-cutting requirements 100% of NCs responded with [N:

complied within the prescribed timeline N/A NIA No NCs within the quarter period
RFA
(or similar) D:

i
a) 100% of nonconformities (or similar) responded
~

i withi
for Action within the prescribed
ion i
2 N: 1

—
To ensure compliance with |Whh Reauest 100% of complaints closed 100% 100%
=~

ased ee ae nnn vocodures|°) 100% oF complaints closed

on standard procedures |) 455, of COA Audit Recommendations fully
and timelines in accordance
N/A
x
D:
:

NA NA
No
prior year’s Audit
Recommendations
implemented
relevant
to ARTA
an”omer d) 100% of received FOI requests that were 100%
of received FOI requests |N: 7
"
100% "
100%
responded to within the prescribed timeline were responded D: 7
le) 100% of documents/ requests processed within

the prescribed timeline

3
100% of documents/ requests N:|N: 744
100% 100%
processed D: 744!
 Accomplishment of the Quarter
sae
. .
and
ctives Success Indicators and Target Quarterly Target (d) Accomplishment Remarks

(a)
(b) (¢) Raw Data .
Actual Accomplishment (e)
(f)
,
(if applicable)
T
To ensure the delivery of |

quality service though the IN: 116)

-
\

Provision of adequate human |

\

oo», of filled positions 95% 97% 102%

resource based on the
approved standard staffing D: 120)

pattern
Reported by (g): Pate: Approved & Validated by (bh): Date:
(Head of the Office)
Position
(Name
of Supervisor)
Position