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Job Title Reports To Job Purpose: Job Description-System Administrator

The System Administrator is responsible for planning, installing, configuring, and maintaining all corporate hardware, software, and infrastructure to ensure optimal system performance and reliability. This includes diagnosing and resolving issues, planning updates, and creating documentation. The role reports to the Manager of IT and Services and requires strong skills in various operating systems, applications, and networking components as well as the ability to research and recommend improvements.

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Mthomzela Maphatsoe
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230 views3 pages

Job Title Reports To Job Purpose: Job Description-System Administrator

The System Administrator is responsible for planning, installing, configuring, and maintaining all corporate hardware, software, and infrastructure to ensure optimal system performance and reliability. This includes diagnosing and resolving issues, planning updates, and creating documentation. The role reports to the Manager of IT and Services and requires strong skills in various operating systems, applications, and networking components as well as the ability to research and recommend improvements.

Uploaded by

Mthomzela Maphatsoe
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Job Description- System Administrator

Job title System Administrator

Reports to Manager, Information Technology and Services

Job Purpose

This role is responsible for planning, developing, installation, configuration and


maintenance of corporate hardware, software and any related infrastructure. This
includes the creation of all plans for ensuring functionality, data consistency, security
and usability of systems aligned with the organization’s priorities and enabling
Company employees to do their work effectively. The System Administrator is
responsible for diagnosing and resolving performance issues to ensure optimal
performance and reliability. He or she will also be accountable for planning updates
and maintenance of hardware and software resources to mitigate limitations and
combat obsolescence.

Job Knowledge

• Strong skill in supporting applications and systems including hardware and


software
• Strong ability to research and recommend improvements to the organization’s
hardware, software and infrastructure.
• Strong knowledge of the following Infrastructure components: Telephony (Cisco
HCS), Servers (Cisco UCS), Storage (NetApp), Network (Cisco), Security and
Client.
• Strong knowledge in the administration and use of the following: Windows
Server, Active Directory, IIS, Redhat Linux, Windows 7, VMware, Exchange 2010.
• Strong knowledge with monitoring tools and client management tools.
• Strong Knowledge and understanding of patching methodologies and the ability
to create new methodologies as required.
• Strong knowledge of mobile devices and device administration.
• Strong skill in creating and maintaining technical documentation.

Interpersonal Skills

• Effective working relationships with all functional units of the organization


• Working ability to effectively recognize and manage interpersonal communication
needs
• Ability to work as part of a cross-cultural team including flexibility to support
multiple locations when necessary.
• Excellent interpersonal skills in areas such as teamwork, facilitation, and
negotiation.
• Able to work independently or as part of a team.

Communication Skills
• Strong communication skills at an individual level.

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Time & Deadlines

Job Description-System Administrator


• Works under pressure and is able to manage competing priorities.
• Meets or exceeds expectations on process turnaround for assigned tasks and
follow ups, and issue resolution to closure.

Accountability

• Research, recommend, install, configure, upgrade and administer hardware


(Server, Storage, Telephony, Client, Network) and peripherals to achieve
operational requirements and project specifications.
• Perform daily backup operations.
• Manage user accounts, creating, updating and removing access as necessary.
• Constantly monitor and assess systems to make sure that processes are
operating as designed.
• Troubleshoot errors and fix system issues via periodic testing, help desk tickets,
and other methods.
• Act as a technical resource during other projects as required.
• Ensure data integrity across the enterprise.
• Creation, maintenance of software and hardware inventories.
• Responsible for the creation of platform related documentation.
• back-up and mentor the support analyst role

Customer Service

• Service and maintain infrastructure equipment within department and for other
departments.

Learning Orientation

• Identify and evaluate industry trends in infrastructure to serve as a source of


information and advice.
• Research and develop process improvements in dedication to continuous
improvement.
• Identifies and pursues personal training opportunities related to enhancing job
related skill sets

Problem Solving & Judgement

• Applies the identified job knowledge requirements for the role to make disciplined
decisions in a timely fashion.

Additional Qualifications

• Post secondary education in Computer Science or equivalent is required.


• CIP designation or insurance industry experience is considered an asset.
• Network related designations/certifications
• Effective communication skills; verbal, non-verbal and written; and ability to
communication on all levels of the organization.
• Diligent attention to detail is essential due to the nature work.
• Ability to perform moderate mathematical calculations is required.
• Sound ethics and confidentiality with good customer service skills.
• Thorough analysis, judgment and problem solving skills
• Ability to multi task and prioritize is a must

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Work Environment

Job Description-System Administrator


With the open concept of our work environment, the incumbent must be able to
handle noise distractions, privacy concerns, interruptions, minimal storage space
while working. Every effort has been made to make the environment as safe and
comfortable as possible. Overtime may be required at times and travel for related
meetings, support or training opportunities.

Mental Requirements

Functions of mental effort include: data entry, data analysis and research. As the
nature of this position is project and client based, continual distractions will come
from employee questions, issues or concerns, whether over the telephone or in
person; manager inquiries or tasks; organizational change and outside sources.

Physical requirements

The incumbent must also be physically able to spend a majority of their day in a
seated position and using computers. Fine motor skills will be stressed using
computer equipment daily and paperwork processing.

Direct reports

This position has no direct reports.

Next Logical Progression Steps

At this time there is no internal progression, but we will continue to present


development opportunities and as the team expands new position will be available.

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