Strategy Formation: General Managers Resources Firms Organization Mission Balanced Scorecard Business
Strategy Formation: General Managers Resources Firms Organization Mission Balanced Scorecard Business
Strategic management is a level of managerial activity under setting goals and over Tactics.
Strategic management provides overall direction to the enterprise and is closely related to the
field of Organization Studies. In the field of business administration it is useful to talk about
"strategic alignment" between the organization and its environment or "strategic
consistency." According to Arieu (2007), "there is strategic consistency when the actions of
an organization are consistent with the expectations of management, and these in turn are
with the market and the context." Strategic management includes not only the management
team but can also include the Board of Directors and other stakeholders of the organization. It
depends on the organizational structure.
“Strategic management is an ongoing process that evaluates and controls the business and the
industries in which the company is involved; assesses its competitors and sets goals and
strategies to meet all existing and potential competitors; and then reassesses each strategy
annually or quarterly [i.e. regularly] to determine how it has been implemented and whether it
has succeeded or needs replacement by a new strategy to meet changed circumstances, new
technology, new competitors, a new economic environment., or a new social, financial, or
political environment.”
Strategy formation
Strategic formation is a combination of three main processes which are as follows:
Strategy evaluation
Measuring the effectiveness of the organizational strategy, it's extremely important to
conduct a SWOT analysis to figure out the strengths, weaknesses, opportunities and
threats (both internal and external) of the entity in business. This may require taking
certain precautionary measures or even changing the entire strategy.
In corporate strategy, Johnson, Scholes and Whittington present a model in which strategic
options are evaluated against three key success criteria:[3]
Suitability
Suitability deals with the overall rationale of the strategy. The key point to consider is
whether the strategy would address the key strategic issues underlined by the organisation's
strategic position.
Feasibility is concerned with whether the resources required to implement the strategy are
available, can be developed or obtained. Resources include funding, people, time and
information.
Acceptability
Return deals with the benefits expected by the stakeholders (financial and non-
financial). For example, shareholders would expect the increase of their wealth,
employees would expect improvement in their careers and customers would expect
better value for money.
Risk deals with the probability and consequences of failure of a strategy (financial
and non-financial).
Stakeholder reactions deals with anticipating the likely reaction of stakeholders.
Shareholders could oppose the issuing of new shares, employees and unions could
oppose outsourcing for fear of losing their jobs, customers could have concerns over a
merger with regards to quality and support.
Corporate strategy refers to the overarching strategy of the diversified firm. Such a
corporate strategy answers the questions of "which businesses should we be in?" and "how
does being in these businesses create synergy and/or add to the competitive advantage of the
corporation as a whole?" Business strategy refers to the aggregated strategies of single
business firm or a strategic business unit (SBU) in a diversified corporation. According to
Michael Porter, a firm must formulate a business strategy that incorporates either cost
leadership, differentiation, or focus to achieve a sustainable competitive advantage and long-
term success. Alternatively, according to W. Chan Kim and Renée Mauborgne, an
organization can achieve high growth and profits by creating a Blue Ocean Strategy that
breaks the previous value-cost trade off by simultaneously pursuing both differentiation and
low cost.
Many companies feel that a functional organizational structure is not an efficient way to
organize activities so they have reengineered according to processes or SBUs. A strategic
business unit is a semi-autonomous unit that is usually responsible for its own budgeting,
new product decisions, hiring decisions, and price setting. An SBU is treated as an internal
profit centre by corporate headquarters. A technology strategy, for example, although it is
focused on technology as a means of achieving an organization's overall objective(s), may
include dimensions that are beyond the scope of a single business unit, engineering
organization or IT department.
An additional level of strategy called operational strategy was encouraged by Peter Drucker
in his theory of management by objectives (MBO). It is very narrow in focus and deals with
day-to-day operational activities such as scheduling criteria. It must operate within a budget
but is not at liberty to adjust or create that budget. Operational level strategies are informed
by business level strategies which, in turn, are informed by corporate level strategies.
Since the turn of the millennium, some firms have reverted to a simpler strategic structure
driven by advances in information technology. It is felt that knowledge management systems
should be used to share information and create common goals. Strategic divisions are thought
to hamper this process. This notion of strategy has been captured under the rubric of dynamic
strategy, popularized by Carpenter and Sanders's textbook [1]. This work builds on that of
Brown and Eisenhart as well as Christensen and portrays firm strategy, both business and
corporate, as necessarily embracing ongoing strategic change, and the seamless integration of
strategy formulation and implementation. Such change and implementation are usually built
into the strategy through the staging and pacing facets.