Chapter 2 Global E-Business and Collaboration

True or False

1) Enrolling employees in benefits plans is a business process handled by the

finance and accounting function.

2) Operational management is responsible for directing the day-to-day

operations of the business and therefore needs transaction-level information.

3) Functional systems that support business processes within a single functional

group, such as human resources, are being phased out in favor of cross-
functional systems.

4) Transaction processing systems are most commonly used by the senior

management level of an organization.

5) In social business, firms use social networks for coordinating production

tasks.

6) A transaction processing system is a computerized system that performs and

records the daily routine transactions necessary to conduct business.

7) A hotel reservation system is a typical example of a management information

system.

8) You would use an MIS to help decide whether to introduce a new product
line.

9) Management information systems typically support nonroutine decision

making.

10)Most MISs use sophisticated mathematical models or statistical techniques.

11)Decision-support systems help managers make decisions that are unique,

rapidly changing, and not easily specified in advance.

12)Decision-support systems use internal information as well as information from

external sources.

13)Shipping a product to a customer is an example of a business process.

14)ESSs draw summarized information from internal MIS and DSS.

 15)ESSs are designed primarily to solve specific problems.
16)MIS job growth is projected to be 50% greater than other jobs in the next five
years.

17)Enterprise systems often include transactions with customers and vendors.

18)Supply chain management systems are more externally oriented than

enterprise systems.

19)A Skype conference call using VOIP and webcams is an example of a

remote, synchronous collaboration tool.

20)Synchronous collaboration tools allow global firms to collaborate from

different locations at the same time.

MCQ

21)Identifying customers is a responsibility of the function.

A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing

22)Which of the following is an example of a cross-functional business process?

A) identifying customers
B) creating a new product
C) assembling a product
D) paying creditors

23)You have been hired by a worldwide non-profit agency to implement a system

to handle their donations. The system must be able to handle and record
telephone, sms, and Internet donations, provide up-to-the-minute reports, and
create highly customizable mailing lists. In addition, event fundraisers need to
be able to quickly access a donor's information and history. Which of the
following systems will best meet these needs?
A) TPS
B) TPS with DSS capabilities
C) TPS with MIS capabilities
D) TPS with ESS capabilities

24) Which systems are typically a major source of data for other systems?
A) transaction processing systems
B) management information systems
C) executive support systems
D) decision-support systems
25) Which type of system would you use to determine the five suppliers with the
worst record in delivering goods on time?
A) ESS
B) TPS
C) MIS
D) DSS

26) Non-typical business problems with causes and effects that are rapidly
changing are typically handled by which type of information system?
A) MIS
B) TPS
C) ESS
D) DSS

27) Which type of system would you use to forecast the return on investment if
you used new suppliers with better delivery track records?
A) ESS
B) TPS
C) MIS
D) DSS

28) Executive support systems are information systems that support the
A) long-range planning activities of senior management.
B) knowledge and data workers in an organization.
C) decision making and administrative activities of middle managers.
D) day-to-day processes of production.

29) Which type of system would you use to determine what trends in your
supplier's industry will affect your firm the most in five years?
A) ESS
B) TPS
C) MIS
D) DSS

30)Are designed to support organization-wide process coordination and

integration.
A) Decision-support systems
B) Management information systems
C) CRM systems
D) Enterprise applications

31) The four major enterprise applications are

A) SCMs, CRMs, DSSs, and KMSs.
B) SCMs, CRMs, ESSs, and KMSs.
C) enterprise systems, SCMs, DSSs, and CRMs.
D) enterprise systems, SCMs, CRMs, and KMSs.
32) An example of a highly structured decision is
A) creating a new product.
B) estimating the effect of changing costs of supply materials.
C) calculating the best trucking routes for product delivery.
D) granting credit to a customer.

33) Enabling management to make better decisions regarding organizing and

scheduling sourcing, production, and distribution is a central feature of
A) SCMs.
B) TPSs.
C) KMSs.
D) ERPs.

34) systems are designed to help firms manage their relationships with their
customers.
A) CRM
B) MIS
C) CLE
D) CLU

35) Which types of systems consolidate the relevant knowledge and experience
in the firm to make it available to improve business processes and management
decision making?
A) TPS
B) extranets
C) KMS
D) CRM

36) You have been hired by Inspiration Inc., to help improve their profit margin.
Inspiration Inc. is a business communications consultancy that services many
clients in different industries throughout the United States. The end products of
the company are customized recommendations for the best use of a client's
existing resources for improving internal communications, typically delivered via
documentation in different media. The company has approximately 100
consultants, all of whom are located in their central headquarters in Chicago.
What system do you recommend to improve the company's business processes
and increase their profit margin?
A) extranet, to enable quick collaboration over the Internet, minimize the time
spent communicating with the client, and minimize the amount of paperwork
needed
B) CRM, to maintain easily accessible customer records to minimize the time
spent looking for client data
C) KMS, for minimizing redundant work on similar clients
D) marketing system, for improving sales levels
37) Which of the following types of system helps coordinate the flow of
information between the firm and its suppliers and customers?
A) intranet
B) extranet
C) KMS
D) TPS

38) Buying or selling goods over the Internet is called

A) e-commerce.
B) e-business.
C) an intranet.
D) an extranet.

39) Which of the following statements about collaboration is not true?

A) In business, a collaboration can last as little as a few minutes.
B) Business collaboration relies on the formation of teams that are assigned a
specific task or goal.
C) Successful collaboration can be achieved through technology regardless of
the organization's culture or structure.
D) One business benefit of collaboration is improved innovation.

40) Which of the following decisions requires knowledge based on collaboration

and interaction?
A) How long will it take to manufacture this product?
B) Should we work with outside vendors on new products and services?
C) In which geographical locations are our products garnering the most sales?
D) Which product design is the most efficient for the user in terms of energy use?

41) Which of the following types of collaboration tools allows you to communicate
with avatars using text messaging?
A) virtual worlds
B) screen sharing
C) collaborative writing
D) large audience Webinars

42) All of the following statements regarding Lotus Notes are true except which
one?
A) It began as an e-mail and messaging client.
B) It is a widely used collaboration tool at larger firms.
C) It provides capabilities for wikis and microblogging.
D) It provides tools for full version control of all company documentation.

43) An example of a collaboration tool that supports colocated, asynchronous

collaboration is
A) a team room.
B) e-mail.
C) a MUD.
D) a wall display.

44) A is a senior manager who oversees the use of IT in the firm.

A) CEO
B) CFO
C) CIO
D) CTO

45) The helps design programs and systems to find new sources of knowledge or
to make better use of existing knowledge in organizational and management
processes.
A) CTO
B) CSO
C) CKO
D) CPO