Coronavirus Awareness, Preparedness and Response

Coronavirus Awareness, Preparedness and Response
The Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) continue to
monitor developments related to novel (new) coronavirus (COVID-19) first identified in Wuhan, Hubei Province,
China. For more information, refer to Centers for Disease Control and Prevention, World Health Organization, or
your local health authority resources.
The following provides information on preparedness and response with respect to each of the three response
levels. Your property will receive information regarding the appropriate level of preparation from Marriott or your
local health authority, based upon information from local and governmental health agencies that includes an
evaluation of the number of cases in a geographical area, transmission rates and confirmed cases versus the
mortality rate.
As a reminder, the symptoms of a COVID-19 are:

 Fever, historically, 100.4°F or 38°C or above
 Non-productive (dry) cough
 Muscle aches, chills and fatigue
 Runny nose, sore throat, nausea, vomiting and diarrhea
 Shortness of breath
LEVEL ONE – PLANNING (SIGNIFICANT PUBLIC HEALTH CONCERN)
GUEST ASSOCIATE PROPERTY

 Provide soap  Frequently wash  Monitor local/regional/national public health authorities and
and hand hands (at least 20 follow their guidance on reporting infected Guests and
sanitizers for seconds or more), Associates, if known.
Guest use. use hand sanitizer,
Recommended gloves (w/ proper  Confirm Threat Condition Level and Status with Global
Sanitizer disposal). Safety & Security.
Handwashing
 Recommend Poster.  Display hygiene and infection control information in
Guests use Associate work areas, locker rooms and break areas.
proper sneeze  Use proper sneeze
and cough and cough etiquette  Review symptoms of COVID-19 and confirm availability of
etiquette. (use disposal tissue additional hygiene supplies.
w/ proper disposal
 Suggest or upper sleeve of  Confirm all guest contact and emergency contact
Guests avoid arm). The Right information for guests that are self-isolating due to their
persons who Way to Cough and travel history.
are ill and Sneeze Video
avoid areas  Guests who are ill should be advised immediately to seek
with large  Avoid persons who medical attention.
crowds and are ill and avoid
limited areas with large  Update all Associate contact and emergency contact
ventilation. crowds and limited information and provide a call-in telephone number for
ventilation. Associate use to determine availability, Associate schedule,
and determine work from home options. Cross-train
 Associate(s) who Associates for essential functions (as necessary).
experience flu-like
symptoms must be  Increase Personal Protection Equipment (PPE), i.e., soap,
1
sent home hand sanitizer and gloves (examination quality). Provide
immediately. Stay hand sanitizer, as necessary, in common areas of property.
Home When Ill Provide 20% more soap in guest rooms. Remind
Poster Associates’ Associates to utilize gloves when handling potentially
return to work contaminated surfaces. Review appropriate hand-washing,
should be made on food safety and disinfecting procedures with all Associates.
a case-by-case
basis, in  Have properly protected staff thoroughly clean and disinfect
consultation with all public surfaces, including elevators, elevator buttons,
healthcare door handles, public bathrooms, etc. that could be
providers and state contaminated. Remember to use: Ecolab products such as
and local health Oasis Pro, Oasis 499NBV, Ecolab Peroxide Cleaner and
departments. Disinfectant for disinfecting, and Body Fluid Spill Clean-up
Kit for vomitus incident and IsoWash bags for soiled linen
when disinfecting. Ecolab Products.
LEVEL TWO – (PRE-PANDEMNIC CONDITIONS)

 Follow all  Follow all  Follow all procedures listed in Level One.
procedures procedures listed
listed in Level in Level One  The areas (or rooms) where the illnesses first occurred must
One be thoroughly cleaned and disinfected by staff using
protective gear such as mask and gloves:
 Guests who
experience  Floors  Faucets
COVID-19  Walls  Tub
symptoms  Furniture  Light switches
should be  Toilet  TV and TV remote
asked to stay  Vanity  AC controls
in their rooms  Ironing boards  Dresser handles
and
 Coffee maker  Microwave
encouraged to
 Refrigerator  Pen and window
seek medical
attention and  Change toilet paper pull cords
notify the local rolls
health
department.  Clean and disinfect other surfaces that could have
been touched by infected persons
 Dispose of all used and unused amenities.
 The RestorAir Rapid Room Recovery Units should be utilized

for at least 30 minutes to treat the air and surfaces. RestorAir
Information.
2
LEVEL THREE – PANDEMIC (DECLARED BY WORLD HEALTH ORGANIZATION)

 Follow all  Follow all  Follow all procedures listed in Levels One and Two
procedures procedures
listed in Levels listed in Level  If the hotel is in an area with confirmed or suspected cases of
One and Two One COVID-19 contact your Marriott Market Leader to obtain
approval to possibly close childcare facilities, restrict all non-
essential visitors or take other steps.
 Update Property Status Update Tool
RESOURCES:
 Property Status Update Tool

 COVID -19 on MGS
 COVID 19 Awareness Video, English and Chinese
 Coronavirus Awareness, Preparedness and Response
 Recommended Sanitizer
 Handwashing Poster
 The Right Way to Couch and Sneeze Video
 Stay Home When Ill Poster
 Ecolab Products
 RestorAir Information.
The information in this document was prepared for use by Marriott owned and managed hotels. It is
provided to Marriott franchised hotels for information only. Marriott franchised hotels are solely
responsible for their own incident management protocols and communications. Franchisees and
franchise management companies should consult with their own legal counsel and advisors to ensure
implementation of reasonable protocols and communications at franchised hotels.

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Coronavirus Awareness, Preparedness and Response

As a reminder, the symptoms of a COVID-19 are:

LEVEL ONE – PLANNING (SIGNIFICANT PUBLIC HEALTH CONCERN)

GUEST ASSOCIATE PROPERTY

LEVEL TWO – (PRE-PANDEMNIC CONDITIONS)

GUEST ASSOCIATE PROPERTY

 Dispose of all used and unused amenities.

 The RestorAir Rapid Room Recovery Units should be utilized

GUEST ASSOCIATE PROPERTY

 Update Property Status Update Tool

 Property Status Update Tool

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