Date: 23-09-2019

Business Report on TCS

Presented to:

Ms Aarthi Subramanian

(Executive Director of TCS)

Presented by:

M.Arbab Hussain Siddiqui (26)

Hafiz Muhammad Muttahir Khan (14)

Muhammad Daniyal Irshad (27)

Abdul Samad Jan (04)

Sher Ali Rashid (62)

Department of Computer Science (UBIT), University of Karachi.

 Table of Contents

S.NO Content Page No.

1 Executive Summary. 05

2 Introduction 06-07

 TCS Facts and Figures.

 TCS milestone.

2 Brief History of TCS. 07-13

3 Vision and Mission 13-14

 Our Purpose.
 Vision Statement.
 Mission Statement.

4 Facilities Offered by TCS 14-16

 Gifts & Greetings.

 Air Freight Solutions.
 Supply Chain.
 Visa Facilitators.
 Travel Services.
 Event Management.
5 TCS Services. 17

6 International Express Service 18-19

 International Rate Card.

 Freight Plus.
 Red BOX.
 Student Express.

7 Domestic Express Services 19-20

 MMS.
 Sentiments Express.
 Same Day Express.
 Overnight Express.
 Red Box.

8 Logistics Services 20-22

 W&D.
 Overland Express.

9 Mind Map. 22
10 SWOT Analysis 23-24

 Internal Assessment.
i. Strengths.
ii. Weaknesses.
 External Assessment.
a. Opportunities.
b. Threats.

11 Check List. 25
Executive Summary:

Business Report on TCS:

TCS abbreviated as TRANZUM COURIER SERVICES (New name
Telecommunication Courier Services). TCS is the only Courier service
provider with more than 50,000 employees all around the nation. TCS came
into being in 1983 as a domestic courier company. The TCS journey since its
inception has been exhilarating and as recorded in the Harvard Business
Case Study, the Company that Engineer Khalid Awan established with his
brother has found itself in trailblazing roles, and developed an entire Industry
that has with stood the trials and tribulations of cohabiting with the
Government sector, and strove every inch of the way to find win-win
solutions in the service of Pakistani prosperity.
29 years into its existence the TCS brand has evolved, into a formidable
symbol of trust & reliability. TCS provides express and logistics services in the
C2C, B2B and B2C segments. This it does through a wide network of " 155 "
offices making it the biggest network in the country, along with over " 425 "
retail outlets and over 2000 online and offline locations nationwide ideally
located for easy customer access. TCS has 1 dedicated chartered plane
Boeing 737 and over 230 fully equipped modern satellite-tracked ground
vehicles, 2700 plus couriers and more than 6000+ experienced people to
facilitate the swift and secure operations. Currently TCS is ruling over the
Market with the Market Share of 60% in the PAKISTAN in all Currier services
provider. TCS has achieved many milestones by developing into a business
model that continues to grow stronger. The never-ending hard work and
making business modernize with the time became the key to success. This
has resulted in setting benchmarks to improve the overall quality and
standards in the express courier industry. In middle of 1997-2000, TCS
expand its services in INTERNATIONAL Market in countries e.g. U.A.E, UK
and Canada. But After 9/11, TCS working in CANADA is being stopped due to
threats and due to many other reasons involves Government restrictions in
CANADA. letter till now TCS is delivering HOPES throughout the world with
the restrictions on them. Now advancement in TCS being done a new
Financial Institutes owned and governed by TCS came into being in middle of
current year (2012).
TCS is the only reliable and self-relined service provider in PAKISTAN with
their own transport, upper, lower channel, segmentations, Cargo and their
very owned services.
At the end of this report, SWOT analysis of TCS is mentioned which shows
strengths and opportunities / weaknesses and threats in favor to TCS
whether they are internal or external.
Introduction:
TCS came into being in 1983 as a domestic courier company. The TCS
journey since its inception has been exhilarating and as recorded in the Harvard Business Case
Study, the Company that Engineer Khalid Awan established with his brother has found itself in
trailblazing roles, and developed an entire Industry that has withstood the trials and tribulations
of cohabiting with the Government sector, and strove every inch of the way to find win-win
solutions in the service of Pakistani prosperity. Completing 29 Years of Service & Innovation 29
years into its existence the TCS brand has evolved, into a formidable symbol of trust &
reliability. TCS provides express and logistics services in the C2C, B2B and B2C segments.
This it does through a wide network of " 155 " offices making it the biggest network in the
country, along with over " 425 " retail outlets and over 2000 online and offline locations
nationwide ideally located for easy customer access. TCS has 1 dedicated chartered plane
Boeing 737 and over 230 fully equipped modern satellite-tracked ground vehicles, 2700 plus
couriers and more than 6000+ experienced people to facilitate the swift and secure operations.

Almost three decades into its existence, the TCS brand has evolved, into a symbol of trust &
reliability. TCS provides domestic & international express services to consumers, corporates,
SMEs and households alike, with pickups & deliveries crossing over 6 million a month. TCS
operates with over 6,000 professionals, 24/7 call center, 430 plus conveniently located Express
Centers, dedicated chartered aircraft, 2000 on-line & offline locations, 225 plus satellite tracked
delivery vehicles and a proficient team of couriers dedicated to providing you the best of service
and reliability in the industry. With a view to enlarging its presence in the global village, TCS
operates in international territories through its business partners in Dubai and London, providing
access to its customers to over 3,500 destinations worldwide. TCS has achieved many
milestones by investing into its business model that continues to grow stronger. Realizing the
customer needs and expectations have always been the driving principles in the milestones that
TCS has achieved over the years. This has resulted in setting benchmarks to improve the
overall quality and standards of the express courier industry.

TCS achievements have led to a case study, undertaken by Harvard Business School in 2003
for 'International Entrepreneurship' course of MBA. It has been mentioned in the textbooks used
by Harvard Business School as a model of highly effective company from the developing world.
A case study on TCS has also been included in Philip Kotler’s latest South Asian edition of
“Principles of Marketing” which is being taught at the best & biggest Business. Schools across
South Asia. In 2007 TCS selected as the “case study” in “Harvard SCHOOL of BUSINESS AND
ECONOMICS”. It is being an achievement for TCS as because TCS is the 1st PAKISTANI
brand selected in HARVARD School of BUSINESS and ECONOMICS as the case study.

TCS Facts and Figures:

- 5000+ Employees.

- 1500+ Motorcycles.

- 400+ Light and Heavy Wheel Vehicles.

- 4 Million+ Shipments per month.

- Around 2000+ Offices World Wide and 6 Aircraft.

- 3500+ International Destinations.

TCS Milestone:

TCS has achieved many milestones by developing into a business model that continues to grow
stronger. Realizing the customer needs and ambitions to lead the courier industry of Pakistan
have always been the driving principles in the milestones that TCS has achieved over the years.
This has resulted in setting benchmarks to improve the overall quality and standards in the
express courier industry.

Brief History of TCS:

1983  In 1983 company came into being with the 25-shipment order throughout all
Branches despite of great restrictions from government and GPO TCS starts their
working. At the very begging of TCs they start their outlet in LAHORE, KARACHI and
ISLAMABAD.

1985  In the begging of 1985 and at the end of 1985 TCS start to expand their
network throughout the nation. With more than 100 outlets in all over PAKISTAN in
different and distant places to meet PAKISTANI banking needs at that time.

1
989  In the middle of 1989 TCS proudly launched SENTIMENTS EXPRESS. In which
wide range of GIFTS and Unique Surprises are present which are delivered throughout
the world at the same cost of that product in that nation.

1990’s  In the start of the era of 1990 TCS becomes the leading Courier Service
provider in ALL over Pakistan with roundabout 500+ Outlets all over the nation with the
same day transfer facility. These years are also known as TCS high years in the history.

1992-1996  After becoming number 1 Courier service provider in Pakistan TCS

diversify its structure to become self-reliant and self-depended Courier provider In
Pakistan with their own CARGO and Trucking service. Also, with their own Shipment
facilities, Round the Clock. At that time till yet TCS is the only courier provider in
Pakistan with their own Transport Facilities.
1997-2000  In the begging of 1997 TCS expand its network to international market to
provide Courier service to Pakistani in international market. At the begging TCS starts
its operation in selected countries of U.A.E. with round about 10 outlets in U.A.E.
Afterword expansion in network take places with the change in need of society.
Afterword in middle of 1998 TCS covers all U.A.E. Then to provide access of Pakistani
to Canadian market TCS starts its operation in TCS on temporary basses. After 9/11
TCS stops its working in CANADA due to restrictions or banns by government and also
due to disliking of Canadians.

2001-2002  In the start of 2001 and almost at the end of 2002. TCS starts to
restructured their entire organization to provide best and good facilities to Peoples of
Pakistan at their stops by increasing outlets and by increasing channels in different
cities as well as towns.

2002  In 2002 another major achievement done was of formation of TCS aviation to
become more reliant and more reliable. In the same ERA TCS expand its network in the
market of UK to provide service of courier to the people of BRITISH. In the same ERA
of 2002 TCS formed Road Transport service (renamed TCS logistic in 2006) system to
deliver shipment throughout the Pakistan.

2003  In the ERA of 2003 TCS is selected as the case study in HARVED school of
Business and Economics to provide learning facilities and training to BUSINESS
students.
2004  In the era of 2004 to provide more services at door steps of Pakistanis TCS
launched NON-Resident Visa facility of different countries with direct link with Embassy
of that nations. Nation include in TCS Provision are “CANADA, INDIA, SPAIN and
ITALY”. TCS in the same era expand service network with the addition of SEA & AIR
freight Division, Travel & Tour Company (INTIANA & VISATRONIX) and
MANAGEMENT Development Service Company (OCTARA). All these segments are
working for the provision and development of Society and Public of Pakistan.

2006  In the ERA of 2006 TCS launched Mail Management Solution (MMS) to the
peoples of Pakistan for their betterment. Also get rights for NON-Resident Visa of South
Africa.  Mail Management Solution stands upon the single largest investment in
infrastructure, made by TCS for continuous delivery of value. MMS is equipped with
state-of-the-art printing and sorting technology that has been sourced from the best
suppliers across Europe and Asia Pacific. Through MMS telecommunication service
provider like U-Fone Print and do shipment of their Postpaid customers’ bills and Banks
reconciliations statements of different banks through-out the Pakistan. Also Awarded as
BRAND OF THE YEAR.

2007  In the ERA of 2007 TCS implemented ISO 9001:2000 in TCS logistic. Also
awarded as Super Brand. At the end of the same year TCS won 1 st TELECOM
EXCELENCE AWARD.

Vision and Mission:

Our Purpose
To continually strive to achieve excellence - both on and off the job.
Vision Statement:
" TCS will be recognized and respected as professional, innovative, profitable
information, and knowledge-based logistics/services enterprise. TCS embeds internet
based technologies into its internal operating structures and as business solutions for
customers; with customer, employee and shareholder interests at the core of its
operations; demonstrating a clear concern for ethical conduct and good corporate
citizenship; with the objective of growing into a regional and global player, with
emphasis on the Middle East, Europe and North America ".

Mission Statement:
" To direct all our organizational efforts at building upon the existing organizational
strengths and brand recognition to achieve enhanced levels of profitable growth in the
core business, and diversify into new areas that complement and supplement the core
business, with the diversification aimed at achieving excellence and industry leader
status in the new areas. The TCS People will however be encouraged to be open to
unconventional ideas and services and recognize new trends at very early stages. "

Facilities Offered by TCS:

Tranzim Companies & Services

Tranzim Companies & Services are commonly known as TCS. Involves many
businesses in it. TCS is the leading courier industry of Pakistan. With its 28 years of
experience in the express courier industry, it is widely trusted for reliability, speed and
convenience. TCS provides time sensitive packages and business documents delivery
services across Pakistan, UK and United Arab Emirates. A wide range of document,
parcel and cargo services both domestic and international are offered.
Business Involves are:
Gifts & Greetings
Air Freight Solutions
Supply Chain
Visa Facilitators
Travel Services
Event Management

Gifts & Greetings 

TCS Sentiments Express is a personalized, high valued gift delivery service offering a
wide array of gifts from gourmet cakes, floral bouquets, ethnic sweets, to various other
elegantly wrapped gifts, delivered with a personalized greeting card in Pakistan. Since
1989, TCS Sentiments Express has been part of TCS, the leading air express courier in
Pakistan. In the time, it has become Pakistan’s premier gift delivery and greetings
service.

Air Freight Solutions 

TCS Aviation, a division of TCS Private Limited, specializes in delivering customized

air freight solutions for Freight Forwarders, Pharmaceutical Industry, Charities & Relief
Organizations, Government Departments, Airlines, General Sales Agents, Oil &
Automotive Industries and Brokers. TCS Aviation operates with a dedicated fleet of
aircraft & worldwide offices in Pakistan, Dubai and London. You can be assured that we
would fulfill your air freight & charter requirements to your satisfaction.

Supply Chain 

TCS Logistics Private Limited was incorporated on June 2002. Started as a transport
provider however it soon grew into a total logistics solution company offering trucking,
distribution & warehousing facility in response to strong customer demand.
Visa Facilitators 

Visatronix, a division of Intiana Private Limited, extends booking facilities for visa
applicants in the non-immigrant (work, visit, study) categories for applicants all over
Pakistan for Canada, India, Spain, Italy, Malta, South Africa and Greece. Applications
are booked on a "Return Service Basis" at selected TCS Express Centers in all major
cities.

Travel Services, Intiana 

Intiana, a Transom enterprise, offers services for Umrah & Travel. Intiana is dedicated
to facilitating our customers in meeting all their travel related needs with personalized
services and well-trained staff for customer support.

Event Management 

Octara is an independent business unit of TCS Private Limited. With a team of

dedicated professionals in the fields of event management, publications, marketing and
corporate services, Octara is geared to provide the best possible solutions in these
areas to the corporate, government and NGO sectors in Pakistan and the UAE.
TCS Services:

Services

No matter what your express courier service needs are, TCS can handle it for you with
our wide range of options.

 International Express Service

- International Rate Card

- Freight Plus
- Red BOX
- Student Express

 Domestic Express Services

- MMS
- Sentiments Express
- Same Day Express
- Overnight Express
- Red Box

Logistics Services

- W&D
- Overland Express
International Express Services:
TCS has a strong presence not only in Pakistan but also in the UAE, UK and Canada.
TCS offers international delivery services - International Documents and Parcel Express
Delivery - to over 3,500 destinations across the world through its extended International
Network.

International Rate Card

Freight Plus
Red BOX
Student Express

 International Rate Card:

Facility provided by TCS in Favor to send Greeting Card to your loved one in all the
world at any time through any outlet or through WEB.

 Freight Plus:

Freight Plus offers delivery of your less urgent & large size shipments within 10-12
working days. This service is available only for export shipments. Prioritized handling
and confirmation of delivery are also available on request, customer clearance is also
provided.

 Red box:

Service provided to those customers who are extra conscious in sending their products.
TCS Red Box has made it so simple, convenient and cost-effective to send all you want,
to your loved ones, Special rates for UK, Europe, USA, Canada & Far East. Be it toys,
clothes, shoes, gifts, samples or anything you may fancy, Red Box delivers all. Show
your loved ones how much you care with TCS Red Box.
Just take your gifts to the nearest TCS Express Centre and we will take care of
everything including the box. Red Box Service is available in a choice of two different
weights: * 10 Kg * 25 Kg
 Student Express:

This amazing service delivers your documents to the College, University or any other
Educational Institution of your choice anywhere in the world. To avail TCS Student
Express, the student will have to furnish the following at the time of booking their
documents. Copy of student's ID card or letter from College/University certifying the
student's bona-fide status. Documents should be sent to an educational institution
(School/College/University/Hospital) abroad.

Domestic Express Services:

TCS has emerged as the most trusted name for delivering a wide range of documents,
packages, parcels and cargoes within Pakistan. Domestic Express Delivery Services
include.

 MMS:

MMS - Mail Management Solution stands upon the single largest investment in
infrastructure, made by TCS for continuous delivery of value. MMS is equipped with
state-of-the-art printing and sorting technology that has been sourced from the best
suppliers across Europe and Asia Pacific. This makes TCS the only end to end solution
provider in the category with the largest delivery network in Pakistan. At TCS innovation
is a norm and with a view to creating & delivering business value to customers. Value is
the most significant outcome expected of each and every business process. Mail
Management is one process yet to be recognized as a source of value in our local
business environment. TCS promises to deliver this value through its innovative service
- MMS.
 Sentiments Express:

TCS Sentiments Express is a personalized, high valued gift delivery service offering a
wide array of gifts from gourmet cakes, floral bouquets, ethnic sweets, to various other
elegantly wrapped gifts, delivered with a personalized greeting card in Pakistan. Since
1989, TCS Sentiments Express has been part of TCS, the leading air express courier in
Pakistan. In the time, it has become Pakistan’s premier gift delivery and greetings
service. Sentiments of care & appreciation are delivered for all occasions by Sentiments
Express, a division of TCS, that deals in personalized & corporate gifts, greetings & mail
order delivery service at your door step since 1989. Sentiments Express offers a wide
array of gifts from gourmet cakes, floral bouquets & ethnic sweets to perfumes, toys &
leather goods along with an exclusive greeting card carrying your personalized
message. Be it Eid, Christmas, Valentine’s Day, Mother’s Day, Father’s Day, Friendship
Day, Birthday, Wedding, Get Well Soon, any Brand Campaigns, Employee Greetings,
Promotions, or just an expression of your Appreciation, TCS Sentiments Express can
help you let your Employees, Customers, Business Partners, or Loved Ones know that
you care.

 Same Day Express:

Rely on same day express for same day deliveries to major cities country wide.  Check
booking timings.

 Overnight Express:

For next working day delivery of your urgent shipments.

 Red Box:

For next working day delivery of your urgent and bigger shipments. Service provided to
those customers who are extra conscious in sending their products.
Logistics Services:

Realizing the potentials of Supply Chain Management in Pakistan, TCS launched

its Logistics Wing as a registered company in 2002 as TCS Logistics (Private) Limited.
TCS Logistics has 3 divisions, namely (a) Overland Express, (b) W&D (Warehousing &
Distribution), and (c) Fleet Solutions. TCS Logistics employs 898 professionals, working
day and night to add value to your businesses.

 W&D:

W&D (Warehousing & Distribution), a division of TCS Logistics was established in 2004.

It specializes in the 3PL setup and is setting new benchmarks by providing Total
Logistics and Supply Chain solutions in Pakistan. In this relatively short time span, it has
already had its presence felt on the supply chain canvas of the country. W&D has an
envious clientele in Telecom, FMCG, Pharma, I.T. and other sectors, it is all set to
providing its customers extra-ordinary services in their respective industry segments
anywhere in the country. W&D already has over 200,000 square feet of multi-user
Warehousing facilities in the country, which offer efficient and economical warehousing
services by employing carefully thought out material storage and handling equipment.
With the most modern and efficient tools in warehouse management and out-of-the-box
distribution models, W&D division is continuously achieving Key Performance Indicators
(KPI) set by its customers. TCS Logistics has also implemented ISO 9001 as an
assurance of the quality of service provided to its customers. W&D is not rigid in its
approach and believes fully in offering customized solutions to its customers that best fit
their specific logistics and supply chain needs. The Inventory Management
& Warehousing process has been automated with an in-house web-based management
system “WMS” that provides online access and real-time information to customers for
ordering, monitoring and managing their stocks. The current range of specialized
services includes: 
- Warehousing.
- Transportation and Distribution.
- Value addition and Stock Repacking.
- Barcoding & labeling.
- Warranty Management.
- Reverse Logistics.
- Project Management.
- Customs Clearance.
- Freight (Air & Sea).

 Overland Express:

Formed 2 decades ago, (year 1989), TCS Overland Express is also the market leader in
door-to-door goods transportation business in Pakistan by land through 40 and 50 fts
containers. This business is particularly suited for your bulk cargo.

Mind Map:

The above mind map indicates the tree-like structure of TCS.

SWOT Analysis:
SWOT ANALYSIS

Internal Assessment
 Strengths:
TCS has a totally independent and self-reliant cargo operation beside this
following are the other strengths of TCS:

 The TCS courier service has large no of Branches across the country.
 Initial learning and benefits from DHL’s systems.
 Having its own airplanes and operates them on their own licenses
 Having research and development department
 The TCS courier service having 55% shares in Domestic Market
 It is providing services in more than 46 countries in the world
 It has 7% shares in international market
 TCS holds more than 50% market share in Overland Express
 TCS holds more than 60% market share in Sentiments Express.
 TCS business operations rely on a sophisticated hub-and-spoke system.
 TCS has 5 major hubs in Pakistan with round the clock sorting facilities.

 Weaknesses:
TCS had many weaknesses during its early period which were then
successfully converted into strengths, few weaknesses are as follows:

 TCS has no formal contracts with delivery persons.

 TCS has not been able to continue point of delivery I.T. Support System.
 TCS does not have expert I.T. Systems and support which has caused huge
losses.
 TCS still relies on international partners for its overseas operations.
 TCS has been initially the victim of family issues.
External Assessment

 Opportunities:
TCS has many opportunities to expand and get advantages from governments,
opportunities on which TCS can focus are as follows:

 TCS can expands its international operations and get subsidy from
government in the name of foreign exchange.
 Industry in which TCS operates has high entry barriers for new entrants.
 Expanding industries of Pakistan are opening new profits streams for TCS.
 To expand its operations TCS can lease equipment and take advantages of
tax benefited leasing in Pakistan.
 TCS can acquire funds for expansion by enlisting itself into Karachi Stock
Exchange.
 TCS can start price wars to eliminate small competitors.
 TCS can start its own domestic passenger airline services as it has the
experienced pilots, flying experience and license.
 TCS can establish its own terminals at ports for huge shipments via sea.

 Threats:
Since its inception TCS has been exploited to number of threats, threats which
TCS has faced inn past and are facing currently are as follows:

 Legislative barriers like Post Office Act of 1898 are threats for TCS.
 Government bureaucracy has been a continuous obstacle for TCS.
 TCS has been a wary of corruption and has been asked for favors from
politicians.
 TCS has a host of violent competitors in Pakistan.
 TCS competitors are experienced and cash rich companies.
 Some famous brands have started their own courier services.
Check List:

1. We recommend that the paper work at the time of delivery should be Yes No
Replaced.
by using some digital tools.
2. TCS should be keep in touch with costumers from the order placed till Yes No
delivery.
3. Job timmings should be more convinient. Yes No
4. Transactions through debit/credit card should be introduced. Yes No
5. Vacancies for Jobs should be announced publically. Yes No
6. Transformation of content operations using Content Agility and a Yes No
realization of the full potential of your content.
7. Enabling new revenue streams from innovative and customer-centric IT Yes No
Solutions.
8. Reduction in time-to-market for new technology-enabled information Yes No
products.
9. Streamlining and standardizing IT processes to improve operational Yes No
Efficiency.
10. Release of your key resources and assets to focus on value-added Yes No
activities.
11. Effective back-office operations that help in reaping the benefits of Yes No
New products quickly.
12. Lowering of total cost of ownership of IT systems and allowing business Yes No
To move spends to strategic initiatives.

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