Assessment

Task 1
Manage workforce
planning
BSBHRM513

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 Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment

Unit Title
Unit Code

Student name

Student ID
number
Student Date
signature

Task Number

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 ------OFFICE USE ONLY-----

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Question Marking Sheet - Assessor to complete.

Did the student satisfactorily address each question as

instructed:
Completed satisfactorily
S NYS DNS Comments
Question 1
Question 2
Question 3
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐

Student Name:

Assessor Name:

Assessor Signature:

Date:

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 Table of Content

Student Declaration 2
Task 1 – Knowledge Questionnaire 5
Question 1 6
Question 2 6
Question 3 7

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 Task 1 – Knowledge Questionnaire

Task summary and instructions

What is this This assessment is a written questionnaire with a mix of objective and
assessment task subjective questions.
about?

The questionnaire is designed to meet the knowledge required to

meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit
of competency:

● explain current information about external labour supply relevant

to the specific industry or skill requirements of the organisation

● outline industrial relations relevant to the specific industry

● describe labour force analysis and forecasting techniques.

What do I need to do ● submit your answers to the questions within the set timeframe,
to complete this task
● answer all questions as instructed,
satisfactorily?
● answer all questions using your own words and reference any
sources appropriately,

● all questions must be answered satisfactorily.

It is advisable to:

● review the questions carefully,

● answer the questions using online research and the learning

material provided for the unit and by reviewing real or simulated
relevant business documentation (such as policies and
procedures),

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 ● further research the topics addressed in each question.

Specifications You must submit to GOALS the

● assessment coversheet,

● answers to all questions,

● references.

Resources and • computer with Internet access,

equipment
• access to Microsoft Office suites or similar software,

• learning material.

What will the Your assessor will be looking for demonstrated evidence of your
assessor be looking ability to answer the questions satisfactorily, follow instructions,
for? conduct online research and review real or simulated business
documentation, such as policies and procedures related to project
management.

Re-submission You will be provided feedback on your performance by the Assessor.

opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you with written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the task.

Answer all the questions below:

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 Question 1

Select an industry that is relevant to your field of expertise or that you are interested in.
Explain current information about external labour supply or skill requirements of an
organisation working in that industry.

(50-100 words)

I have worked and I know the hospitality industry in Australia this sector is classified into companies
that offer accommodation, food and beverages, such as cafes, restaurants and take away food
services; pubs, taverns and bars; hotels, motels and other accommodation and hospitality clubs,
this sector is quite large in the industry and recognized for its quality standards, this is reflected in
the education and requirements that the sector demands of its employees.

Regarding training trends, it is common to see that this sector has different levels in the
requirement of education from a certificate III to an advanced diploma, this not only contributes to
the industry by having a trained and updated workforce, but to another economic sector like
education. It is usual that this sector requires people a level of education, in addition to skills, and
experience in the area.

Top priority skills

● Communication / Virtual collaboration / Social intelligence

● Teamwork and communication

● Problem solving

● Resilience, stress tolerance and adaptability

● Self management

Top generic skills in demand

● Communication skills

● Detail orientated

● Organisational skills

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 ● Time management

● English

Reference : https://nationalindustryinsights.aisc.net.au/industries/tourism-travel-and-
hospitality/hospitality

Question 2

Using the same industry, you selected to address question 1, outline industrial relations
relevant to the specific industry.

Tourism is a key economic driver for the Australian industry, as an industry, hospitality is the
seventh largest employer and therefore must be strictly subject to industry laws and regulations.
The minimum terms and conditions of employment are contained in the FW Law and are called
National Employment Standards (NES). The NES are ten basic working conditions that cannot be
outsourced and include such things as leave, severance pay, notice payments and holiday
requirements.

In addition to the NES, modern awards and business agreements may also impose additional and
more occupation-specific obligations, furthermore, in the federal IR system, modern awards and
business agreements cover much of the workforce and establish other minimum obligations not
found in the NES.

Some modern awards that may be applicable to the tourism and hospitality industry include, but are
not limited to, the following:

● Fun, Events and Recreation Award 2010

● Hotel Industry Award (General) 2010

● Marine Tourism Award and Charter Boats 2010

● Racing Clubs 2010 Event Award

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 ● Registered and Licensed Clubs Award 2010

● 2010 Restaurant Industry Award

Reference: https://www.lexology.com/library/detail.aspx?g=c1a1531f-df8c-4cdc-93c3-c366b0761973

file:///C:/Users/pulidopaez.5/Downloads/http___www.aphref.aph.gov.au_house_committee_ewrwp_t
ourism_subs_sub43.pdf

Question 3

Describe labour force analysis and forecasting techniques.

(50-100 words)

The tourism subsector represents on average 2.8 per % of GDP and 4.7 per cent of employment, it
accounts for more than 8 per cent of the Australian workforce. However, it should be noted that,
although 13 per cent of Australian businesses (267,000) are classified as part of the tourism
industry, about 95 per cent of them are micro or small businesses.

Hospitality (accommodation and food services) employs even more people: 796,500 people (6.9 per
cent of the workforce) as of August 2013, making it the seventh largest employment sector in
Australia. The billing of restaurant, cafeteria and catering services grew more than 10 percent in the
year until August 2014.

The events subsector is substantially smaller, employing only 22,700 people classified as conference
and event organizers in November 2013. However, this number is expected to grow by almost 18%
by November 2018. The food and beverage service industries have grown strongly in recent
decades, from around 500,600 in 2000 to 820,900 in 2019, growth is projected for the next 5 years,
in addition, this industry expects the strongest growth for workers coffee with about 19% and chefs
with more than 16%.

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 The nights of international visitors to Australia are mainly driven by the developing economies of
Asia, it is estimated that they can grow 7.3% per year, in addition to North American visitors with a
growth of 5.6% per year.

The consequence of such strong growth in visits is a corresponding growth in Australia's Tourism
Workforce. Between 2015 and 2020, the general demand for tourism Jobs are expected to increase
by 85,000 (639,729 minus 554,750), an increase of 15.3% relative to the size of the tourism
workforce in 2015, stable growth is expected due to the strength of the economy.

Reference:
https://www.skillsiq.com.au/IndustryEngagement/IndustryReferenceCommittees/TourismTravelandHo
spitalityIndustryReferenceCommittee

https://nationalindustryinsights.aisc.net.au/industries/tourism-travel-and-hospitality/hospitality

https://www.tra.gov.au/Archive-TRA-Old-site/Research/View-all-publications/All-
Publications/australian-tourism-labour-force-report-2015-2020

file:///C:/Users/pulidopaez.5/Downloads/Australian_Tourism_Labour_Force_FINAL%20(1).PDF

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