1.

In which situation would an ESD Explanation: System boot services

strike potentially cause harm to the are provided by the motherboard
PC? BIOS and UEFI chips.
when replacing a mechanical hard 12. A technician is upgrading an ATX
drive with an M.2 SSD motherboard with another ATX
2. A person has started a new technical motherboard. Which component
job. In which situation would ESD be might be affected by this and need to
an issue? be upgraded and bought as an
when installing a processor additional purchase?
3. A technician is about to begin CPU
preventive maintenance on a Explanation: The motherboard,
company PC. In which situation CPU, and power supply must be
would ESD be an issue? compatible.
when replacing a motherboard 13. A customer has requested that a PC
4. A technician is about to begin be built that will support eSATA.
preventive maintenance on a Which component should be checked
company PC. In which situation to be sure that this feature is
would ESD be an issue? supported?
when installing RAM chipset
5. In which situation would an ESD Explanation: The chipset on a
strike potentially cause harm to the motherboard consists of integrated
PC? circuits that control how system
when replacing a mechanical hard hardware interacts with the CPU
drive with an M.2 SSD and motherboard. It also provides
6. An instructor has given a student an the capability and features needed,
assignment to assemble a PC. In such as the maximum memory
which situation should the student be supported on the motherboard,
aware that ESD is an issue? multiple USB ports, eSATA
when installing RAM connections, surround sound, and
7. A technician is about to begin video.
preventive maintenance on a 14. Which memory module used to hold
company PC. In which situation instructions for booting a PC and
would ESD be an issue? loading the OS, but is still used on
when replacing a motherboard adapters even though the memory
8. A person has started a new technical contents cannot be changed?
job. In which situation would ESD be ROM
an issue? Explanation: ROM stands for read-
when installing a processor only memory.
9. A technician is about to begin 15. What is a characteristic of DDR
preventive maintenance on a SDRAM?
company PC. In which situation It transfers data twice per clock cycle
would ESD be an issue? compared to once per clock cycle for
when replacing a motherboard SDRAM.
10. In which situation would an ESD Explanation: DDR SDRAM
strike potentially cause harm to the transfers data twice per clock cycle,
PC? whereas SDRAM transfers data
when replacing a mechanical hard once each clock cycle. Both DDR
drive with an M.2 SSD SDRAM and SDRAM are forms of
11. What two motherboard components dynamic memory. The difference in
control the system boot operations? data transfer rate between DDR
(Choose two.) SDRAM and SDRAM is not
BIOS chip, UEFI chip
 determined by the number of pins, Explanation: Graphics cards, also
nor the operating voltage. known as video cards, are installed
16. What are two safety hazards when into a PCIe x16 expansion slot. The
dealing with laser printers? (Choose expansion slots on a motherboard
two.) are located near the motherboard
high voltage, hot components ports.
Explanation: Laser printers require 20. When a PC is being assembled, what
high voltage when initially powered component is connected to the
on and to charge the drum in motherboard with a SATA cable?
preparation for writing data to the the optical drive
drum. This high voltage requirement Explanation: SATA cables, or serial
is why most laser printers are not ATA cables, are used to carry data
normally connected to a UPS. A from drives to the motherboard.
laser printer also has a fuser 21. A technician is troubleshooting a
assembly used to apply heat and computer that is experiencing
pressure to the toner to permanently hardware failure detected by the
attach it to the paper. The laser BIOS. What is one way this failure is
printer must be unplugged and the indicated?
fuser assembly must be allowed to The computer emits a pattern of beeps
cool before working inside the indicating the failing device.
printer. Explanation: Beep codes are a result
17. Which component requires a of POST and these vary between
technician to install screws externally computer vendors based on what
through the PC case? BIOS is installed.
power supply 22. Which three features can be
Explanation: The power supply configured in the BIOS settings to
commonly has four screws that secure a computer? (Choose three.)
attach from outside the case through drive encryption, TPM, passwords
case holes into screw holes on the Explanation: Passwords, drive
power supply. encryption, and TPM are BIOS
18. A technician is installing an internal configurable security features. File
HDD. To which motherboard encryption, TKIP key, and MAC
connector will the technician connect filtering are security features not
the data cable? configured within BIOS.
SATA 23. What is the purpose of RAID
Explanation: Internal hard drives adapters?
are commonly SATA drives that to connect multiple storage devices
have a data cable that extends from for redundancy or speed
the drive to a motherboard SATA Explanation: RAID 0 allows
connector.. “striping” or writing data across two
19. Refer to the exhibit. A technician has hard drives, but provides no
been asked to install a video card. redundancy. The other RAID
Which section of the motherboard versions provide redundancy.
will the technician use to install the 24. When a new motherboard is being
card? installed, between which two
components must thermal compound
be applied? (Choose two.)
CPU, heat sink
Explanation: You must apply
thermal compound between the new
CPU and the heat sink/fan assembly
to avoid overheating the CPU. The
section D
 thermal paste helps to conduct heat should the technician take if the
from the CPU to the heat sink. testing did not identify an exact
25. What is the purpose of a Safety Data cause? (Choose two.)
Sheet? Establish a new theory of probable
to specify procedures for dealing with causes.
potentially hazardous materials Document each test tried that did not
Explanation: A Safety Data Sheet is correct the problem.
a fact sheet that summarizes Explanation: If the exact cause of
information about material the problem has not been determined
identification, including hazardous after you have tested all your
ingredients that can affect personal theories, establish a new theory of
health, fire hazards, and first-aid probable causes and test it.
requirements. The SDS explains 30. What would happen if a PC that
how to dispose of potentially contains a power supply that does not
hazardous materials in the safest automatically adjust for input voltage
manner. is set to 230 volts and attaches to an
26. Which negative environmental factor outlet in the United States?
does cleaning the inside of a The PC would not turn on.
computer reduce? Explanation: In the United States,
dust the wall outlet electrical power is
Explanation: Accumulated dust standardized at 120 volts AC.
inside the computer can prevent the 31. Which type of network spans a single
flow of air and can hinder cooling. building or campus and provides
27. What is a recommended procedure to services and applications to people
follow when cleaning computer within a common organizational
components? structure?
Hold cans of compressed air upright LAN
while spraying. Explanation: A LAN is smaller or
Explanation: When using more contained than a WAN, which
compressed air, keep the can upright can span several cities. A MAN is
to prevent the fluid from leaking usually contained in one city. A PAN
onto computer components. is a very small network of devices
28. On the production floor, a furniture that are located in close proximity to
plant has laptops for process one another, usually within range of
monitoring and reporting. The a single person.
production floor environment is 32. What are two types of wired high-
around 80 degrees Fahrenheit (27 speed Internet connections? (Choose
degrees Celsius). The humidity level two.)
is fairly high around 70 percent. Fans Cable, DSL
are mounted in the ceiling for air Explanation: Cable and DSL
circulation. Wood dust is prevalent. Internet technologies both use
Which condition is most likely to physical cabling to provide an
adversely affect a laptop that is used Internet connection to a residence or
in this environment? a small business. Although dial-up is
the dust a wired technology, it does not
Explanation: Most laptops are provide a high-speed Internet
created to be tolerant of a wide connection. Satellite and cellular
range of humidity levels and room connections provide a wireless
temperatures. Dust, however, can Internet connection.
cause overheating and failures. 33. In what two situations would UDP be
29. After a technician tests a theory of better than TCP as the preferred
probable causes, what two actions transport protocol? (Choose two.)
 when a faster delivery mechanism is Windows will automatically assign
needed the PC an IP address using APIPA,
when applications do not need to that uses the range of addresses
guarantee delivery of the data. 169.254.0.0 to 169.254.255.255.
Explanation: UDP is a very simple 37. What three values must be added to
transport layer protocol that does not the IPv4 properties of a NIC in order
guarantee delivery. Devices on both for a computer to have basic
ends of the conversation are not connectivity with the network?
required to keep track of the (Choose three.)
conversation. UDP is used as the subnet mask, default gateway, IP
transport protocol for applications address
that need a speedy, best-effort Explanation: The IP address, subnet
delivery. mask, and default gateway address
34. The current IP configuration of a values should be added to the NIC
small company is done manually and properties in order for the computer
is time-consuming. Because of to have basic network connectivity.
increased network growth, a This can be done either statically or
technician needs a simpler way for IP dynamically with DHCP. An
configuration of workstations. Which additional value that should be
service would simplify the present if the computer is to be used
workstation IP configuration task? to connect to the Internet is the DNS
DHCP server value. A computer
Explanation: In networks with more automatically attempts to locate a
than a few hosts, DHCP simplifies DHCP server if configured to do so.
the addressing process. A DHCP A DHCP server address is not used.
server automatically assigns host IP Finally, NAT is configured on a
addresses. router, not on a computer host, and
35. A company is looking for a next- speed and duplex settings are NIC
generation firewall that provides VPN hardware settings and not IPv4
functionality, IDS/IPS functionality, properties of the NIC.
and DoS/DDoS protection. Which 38. A device has an IPv6 address of
device would be best suited for this 2001:0DB8:75a3:0214:0607:1234:aa
task? 10:ba01 /64. What is the host
UTM identifier of the device?
Explanation: A universal threat 0607:1234:aa10:ba01
management (UTM) device is a Explanation: An IPv6 address is
security device that can provide made up of 128 bits that are
firewall, IDS/IPS, and proxy server represented as eight blocks of four
functionality as well as email hexadecimal digits that are called
filtering and DoS/DDoS protection. hextets. Because each hexadecimal
36. A student is helping a friend with a digit represents four bits, each hextet
home computer that can no longer represents 16 bits. The /64 network
access the Internet. Upon prefix indicates that the first 64 bits,
investigation, the student discovers or first four hextets, represent the
that the computer has been assigned network portion of the address.
the IP address 169.254.100.88. What Because there are 128 bits in an
could cause a computer to get such an IPv6 address, this leaves the last 64
IP address? bits, or last four hextets, to represent
unreachable DHCP server the host identifier. The value for the
Explanation: When a PC does not last four hextets is
have a static IP address or cannot 0607:1234:aa10:ba01.
pick one up from a DHCP server,
39. How can a user prevent specific proprietary. Although a laptop CPU
applications from accessing a uses less power, it needs a cooling
Windows computer over a network? device (heat sink and fan).
Block specific TCP or UDP ports in 43. Which standard provides a bridge
Windows Firewall. between laptop hardware and the
Explanation: Network applications operating system and a way for
have specific TCP or UDP ports that technicians to configure power
can be left open or blocked in management schemes to get the best
Windows Firewall. Disabling performance?
automatic IP address assignment ACPI
may result in the computer not being Explanation: The Advanced
able to connect to the network at all. Configuration and Power Interface
Enabling MAC address filtering is (ACPI) standard has specific sleep
not possible in Windows and would states that can be assigned to a
only block specific network hosts, device in order to conserve power.
not applications. Changing default PCIe is a motherboard interface.
usernames and passwords will Bluetooth and 802.11 are wireless
secure the computer from standards.
unauthorized users, not from 44. Which two laptop components are
applications. considered replaceable by the
40. Place the six stages of the customer. (Choose two.)
troubleshooting process in the correct battery, RAM
order. Explanation: Customer-replaceable
units (CRUs) do not typically require
a lot of technical skill to replace.
RAM and a battery are two examples
of a CRU. In contrast, a field-
replaceable unit (FRU), such as a
display, motherboard, keyboard, or
touchpad, commonly requires a
technician to install.
45. A user wants to synchronize some
41. A technician has been asked to apps, movies, music, and ebooks
configure Wi-Fi calling on a between mobile devices. What are the
corporate mobile device. In which two types of connections used to
situation would this feature be most synchronize this type of data?
advantageous? (Choose two.)
when in an area with poor cellular Wi-Fi, USB
coverage Explanation: Because of the amount
Explanation: Wi-Fi calling is not of data transferred during video
supported on all mobile devices, but synchronization, synchronization
when enabled, it uses a Wi-Fi occurs through either a Wi-Fi
network to make voice calls. It is connection or a wired USB
very useful in areas with poor connection.
cellular coverage. 46. A technician is explaining the
42. Which statement is true about differences between inkjet printers
laptops? and laser printers to a customer.
Most of the internal components that Which two comparisons should the
are designed for laptops cannot be technician make? (Choose two.)
used for desktops. Inkjet printers are less expensive as
Explanation: Laptop internal an initial purchase than laser printers.
components are designed with a
small form factor and are
 The laser printer output is dry after replace. Paper trays are components
printing, but an inkjet printer may still that are not typically replaced during
have wet ink on the paper after maintenance, but would be replaced
printing. any time if damaged.
47. A user chooses the collate option and 51. A technician is installing a new
prints two copies of a three-page printer in a cool, damp environment.
document. What is the order in which After the printer cabling is done, and
the pages are printed? the software and print driver are
pages 1, 2, 3, 1, 2, 3 installed, the printer test page jams.
Explanation: The collate feature What is the most likely cause of the
enables a printer to sort multiple print failure?
copies of a document with the proper too much humidity
page order for each copy. Explanation: Paper jams are
48. A color laser printer is used to print commonly caused when the paper
documents with graphics and being used is dirty, affected by
photographs. Users are complaining humidity, or is the wrong type of
that printing takes too long. Which paper for the printer.
component of the printer should be 52. A data center has recently updated a
upgraded in order to improve printing physical server to host multiple
performance? operating systems on a single CPU.
RAM The data center can now provide each
Explanation: Because documents customer with a separate web server
with graphics and photographs without having to allocate an actual
generate much larger print jobs, the discrete server for each customer.
printing process will run more What is the networking trend that is
efficiently if the printer memory is being implemented by the data center
adequate to store the entire job in this situation?
before the job starts. virtualization
49. What service is available for Explanation: Virtualization
Windows to provide software print technology can run several different
server services to MAC OS clients? operating systems in parallel on a
Bonjour Print Server single CPU.
Explanation: Bonjour Printer Server 53. How does virtualization help with
from Apple comes with MAC OS X disaster recovery within a data center?
and is a free download for Windows Hardware does not have to be
users to be used as a software print identical.
server. Airport Extreme, a dedicated Explanation: Disaster recovery is
print server, and a PC with a printer how a company goes about
attached serving as a print server are accessing applications, data, and the
all hardware print sharing solutions. hardware that might be affected
50. Which three components are typically during a disaster. Virtualization
found in laser printer maintenance provides hardware independence
kits? (Choose three.) which means the disaster recovery
fuser assembly, pickup rollers, site does not have to have the exact
transfer rollers equipment as the equipment in
Explanation: Laser printer production. Server provisioning is
maintenance kits typically contain relevant when a server is built for
components that wear and can be the first time. Although data centers
installed with minimal disassembly do have backup generators, the
of the printer. Corona wires are entire data center is designed for
internal components that would disaster recovery. One particular
require a trained technician to data center could never guarantee
 that the data center itself would developers can create software and
never be without power. host an application through a Cloud
54. Which two hypervisors are suitable to provider.
support virtual machines in a data 57. Which statement describes a feature
center? (Choose two.) of SDRAM?
Mware ESX/ESXi, Microsoft Hyper- It can process overlapping
V 2012 instructions in parallel.
Explanation: VMware ESX/ESXi Explanation: SDRAM
and Microsoft Hyper-V 2012 are ( Synchronous Dynamic RAM)
Type 1 hypervisors that have direct works in synchronization with the
access to the hardware resources. memory bus and has higher transfer
Type 1 hypervisors are more rates because it can process
efficient than hosted architectures, overlapping instructions in parallel.
and enable greater scalability, 58. Match the memory type to the feature.
performance, and robustness. They (Not all options are used.)
are used to support enterprise VMs
in data centers. Oracle VM
VirtualBox, VMware Fusion, and
Microsoft Virtual PC are host based
Type 2 hypervisors.
55. A web designer accesses a company
Windows 10 computer remotely. The
designer often needs to 59. A technician is troubleshooting a
simultaneously open multiple server that displays the error message
applications, such as a web page “RAID not found” after a power
editor and a graphics editor. Rather outage over the weekend. What is a
than opening them in multiple possible cause for this?
windows, the designer opens them in The external RAID controller is not
different virtual desktops. What receiving power.
technology is being used by the Explanation: The loss of the RAID
designer? controller can be caused by the
Windows Virtual Desktop external RAID controller not
Explanation: Windows 10 has a receiving power, incorrect BIOS
feature called Windows Virtual settings, failure of the RAID
Desktop (WVD). A user can create controller or incorrect drivers for the
multiple virtual desktops and RAID controller.
navigate among them easily. This 60. A customer brings in a laptop with a
feature reduces the clutter on a touch screen that is not working
desktop of Windows caused by correctly. The touch screen either
opening multiple applications. With does not respond at all or provides
WVD, a user can have each unusual or inaccurate responses. What
application open in a separate is a possible cause for such behavior?
desktop. Too many apps are open.
56. Which Cloud computing service Explanation: A touch screen that is
would be best for an organization that unresponsive or inaccurate can be
needs to collaboratively create caused by dirt or grease on the
applications and deliver them over the screen, the screen protector, or apps
web? consuming too many resources.
PaaS 61. What are two security risks associated
Explanation: Platform as a service with sharing printers in a corporate
(PaaS) provides a collaborative environment? (Choose two.)
environment where multiple user authentication, cached files
 Explanation: Three security 67. A computer technician is installing a
concerns related to shared printers RAID. If the RAID uses striping,
include (1) cached print files could which RAID level is the technician
contain sensitive data; (2) user using?
authentication is needed to control 0
access to the printer; and (3) print 68. A computer technician is installing a
jobs could be read by others, RAID. If the RAID uses striping with
intercepted, copied, or modified. double parity, which RAID level is
Although the names of documents the technician using?
can be viewed in the print queue, 6
document viewing is not possible. 69. A computer technician is installing a
Dumpster diving and shoulder RAID. If the RAID uses striping with
surfing are security concerns double parity, which RAID level is
whether the printer is shared or not. the technician using?
62. Which change management process 6
component is concerned with the 70. A computer technician is installing a
business processes that are affected RAID. If the RAID uses mirroring,
by changes? which RAID level is the technician
assessment using?
Explanation: There are several 1
change management process 71. A computer technician is installing a
components that help changes, RAID. If the RAID uses mirroring
installations, and upgrades go more and striping, which RAID level is the
easily. The assessment component technician using?
identifies the business processes that 10
are affected and the costs and 72. A computer technician is installing a
resources required. RAID. If the RAID uses striping with
63. Match the problem to the possible parity, which RAID level is the
solution. (Not all options are used.) technician using?
5
73. A computer technician is installing a
RAID. If the RAID uses striping,
which RAID level is the technician
using?
0
74. A technician is upgrading many PCs
used within the company. How
64. A computer technician is installing a should the technician dispose of an
RAID. If the RAID uses mirroring old battery?
and striping, which RAID level is the Recycle following local regulations.
technician using? 75. After continuous morning use, a
10 computer suddenly reboots without
65. A computer technician is installing a the intervention of the user. What are
RAID. If the RAID uses mirroring, the two most likely hardware parts
which RAID level is the technician that could cause this problem?
using? (Choose two.)
1 CPU, power supply
66. A computer technician is installing a 76. A technician has been called in to
RAID. If the RAID uses striping with investigate a problem with the
parity, which RAID level is the computer rebooting randomly
technician using? throughout the day. What two pieces
5
 of hardware could cause this port number of 427. What service
problem? (Choose two.) application is the client requesting?
CPU, power supply SLP
77. For two days in a row, a user has 87. A client packet is received by a
noticed that the computer reboots server. The packet has a destination
several times before it eventually port number of 53. What service
starts. What are two suspect application is the client requesting?
components? (Choose two.) DNS
CPU, power supply 88. Which is the compressed format of
78. While a user is working on a the IPv6 address
spreadsheet, the computer reboots. 2001:0db8:0000:0000:0000:a0b0:000
What are two components that could 8:0001?
cause this issue? (Choose two.) 2001:db8::a0b0:8:1
CPU, power supply 89. Which is the compressed format of
79. A client packet is received by a the IPv6 address
server. The packet has a destination fe80:09ea:0000:2200:0000:0000:0fe0
port number of 137. What service :0290?
application is the client requesting? fe80:9ea:0:2200::fe0:290
NetBIOS (NetBT) 90. Which is the compressed format of
80. A client packet is received by a the IPv6 address
server. The packet has a destination 2002:0042:0010:c400:0000:0000:000
port number of 22. What service 0:0909?
application is the client requesting? 2002:42:10:c400::909
SSHS 91. Which is the compressed format of
81. A client packet is received by a the IPv6 address
server. The packet has a destination 2001:0db8:0000:0000:0ab8:0001:000
port number of 143. What service 0:1000?
application is the client requesting? 2001:db8::ab8:1:0:1000
IMAP 92. Which is the compressed format of
82. A client packet is received by a the IPv6 address
server. The packet has a destination fe80:0000:0000:0000:0220:0b3f:f0e0:
port number of 23. What service 0029?
application is the client requesting? fe80::220:b3f:f0e0:29
Telnet 93. Which is the compressed format of
83. A client packet is received by a the IPv6 address
server. The packet has a destination fe80:9ea0:0000:2020:0000:00bf:00e0
port number of 161. What service :9290?
application is the client requesting? fe80:9ea0::2020:0:bf:e0:9290
SNMP 94. What ACPI power state describes
84. A client packet is received by a when the CPU and RAM are off and
server. The packet has a destination the contents of RAM have been saved
port number of 389. What service to a temporary file on the hard drive?
application is the client requesting? S4
LDAP 95. What ACPI power state describes
85. A client packet is received by a when the CPU and RAM are still
server. The packet has a destination receiving power but unused devices
port number of 25. What service are powered down?
application is the client requesting? S1
SMTP 96. What ACPI power state describes
86. A client packet is received by a when the CPU is off, but the RAM is
server. The packet has a destination refreshed?
S2
97. What ACPI power state describes department printer. Users are now
when the computer is off? complaining that the printer is no
S5 longer available. What should the
98. What ACPI power state describes technician do to resolve the issue?
when the CPU is off and the RAM is Check that the printer is plugged into
set to a slow refresh rate, often called a power source.
suspend mode? 107.Employees of a small business are
S3 complaining that the printer is
99. What ACPI power state describes printing faded images. What should
when the computer is on and the CPU the technician do to resolve the issue?
is running? Replace the toner cartridge.
S0 108.A photographer is complaining about
100.A reporter is trying to print several the following printer issue: The
high resolution photographs but the printer issues a “Document failed to
color laser printer is going extremely print” message. What are two
slowly. What should the technician do possible causes of this issue? (Choose
to resolve the issue? two.)
Add more RAM to the printer. A cable is loose or disconnected.
101.A new printer has just been installed The printer is no longer shared.
deep in a mine. When test pages are 109.A reporter is complaining about the
printed, the paper constantly jams. following printer issue: The printer is
What should the technician do to printing unknown characters. What
resolve the issue? are two possible causes of this issue?
Move the printer to a less-humid (Choose two.)
location. The wrong or an outdated printer
102.A user complains that recently every driver is installed.
printed document has vertical lines The printer has a loose connection.
and streaks on the paper. What should 110.A manager is complaining about the
the technician do to resolve the issue? following printer issue: The printer is
Distribute the toner more evenly printing incorrect colors. What are
within the cartridge. two possible causes of this issue?
103.A school is installing a new shared (Choose two.)
printer but the printer is not showing The print heads might need to be
up on the list of available printers. cleaned and calibrated.
What should the technician do to An incorrect cartridge could be
resolve the issue? installed.
Manually add the printer IP address. 111.A technician is complaining about the
104.Employees are complaining that they following printer issue: The print
send print jobs to a newly installed appears faded on the paper. What are
printer but the print jobs never print. two possible causes of this issue?
What should the technician do to (Choose two.)
resolve the issue? The toner cartridge is low.
The printer is connected to the wrong The paper might be incompatible with
port. the printer.
105.Users have noticed that the colors on 112.A librarian is complaining about the
their printed documents are different following printer issue: The printer
from the colors that they see on their control panel displays no image.
computer screens. What should the What are two possible causes of this
technician do to resolve the issue? issue? (Choose two.)
Calibrate the printer. The contrast of the screen may be set
106.A technician has just completed a too low.
preventive maintenance on the The printer is not turned on.
113.A teacher is complaining about the drive is recognized by the operating
following printer issue: The paper is system?
creased after printing. What are two Use Device Manager.
possible causes of this issue? (Choose 119.A computer has an SSD for the
two.) operating system and applications and
The paper-feed tray might not be uses another mechanical hard drive
firmly adjusted against the edges of for data storage. The user reports that
the printer. data can no longer be saved to the
The paper might be loaded mechanical hard drive. What should
incorrectly. the technician do to see if the drive is
114.A receptionist is complaining about recognized by the operating system?
the following printer issue: My Use File Explorer.
impact printer produces faded or light 120.A laptop has an NVMe drive (C:) and
characters. What are two possible a mechanical hard drive (D:). When
causes of this issue? (Choose two.) the user tries to save a spreadsheet to
The ribbon may be worn out. the D: drive, the user notices that the
The ribbon may be damaged. D: drive is not there. What should the
115.A photographer is complaining about technician do to see if the drive is
the following printer issue: The paper recognized by the operating system?
is not being fed into the printer. What Use the Disk Management Control
are two possible causes of this issue? Panel.
(Choose two.) 121.A computer has an SSD for the
The paper may be wrinkled. operating system and applications and
The printer could be set to print to a uses another mechanical hard drive
different paper size than is currently for data storage. The user reports that
loaded. data can no longer be saved to the
116.A laptop has an NVMe drive (C:) and mechanical hard drive. What should
a mechanical hard drive (D:). When the technician do to see if the drive is
the user tries to save a spreadsheet to recognized by the operating system?
the D: drive, the user notices that the Use Device Manager.
D: drive is not there. What should the 122.A technician is working on a laptop
technician do to see if the drive is and the GPS is not functioning. What
recognized by the operating system? is a probable cause for this situation?
Use the Disk Management Control A service is disabled.
Panel. 123.A technician is working on a laptop
117.A computer has two mechanical hard and the GPS is not functioning. What
drives. The second drive (D:) is used is a probable cause for this situation?
for data storage. When trying to save Airplane mode is turned on
an email attachment to the local hard 124.A technician is working on a laptop
drive, the user notices that the D: and an app is not loading. What is a
drive is not an option. What should probable cause for this situation?
the technician do to see if the drive is An app needs to be restarted.
recognized by the operating system? 125.A technician is working on a laptop
Use File Explorer. and an error message about
118.A user reports that a drive is no decryption appears when opening an
longer there. The technician asks the email. What is a probable cause for
user to demonstrate the problem. this situation?
Within the application, the user A digital certificate is missing.
demonstrates that the drive, that was
present in the save options yesterday,
is now no longer an option. What
should the technician do to see if the