BSBMGT502 Manage people performance Student Assessment Tasks

Assessment Task 4: Managing performance project

Task summary
This assessment task requires you to prepare for and participate in two roleplays.
In the first roleplay, you are required to provide information feedback to a staff member about their
workplace performance.
In the second roleplay, you are required to conduct a formal performance review for the same staff member.

This assessment is to be completed in the simulated work environment in the RTO.

Required
Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Performance Review Guidance
Performance Agreement Template

Timing
Your assessor will advise you of the due date of these submissions.

Submit

Email with the Performance Agreement Template attached

Email with completed performance agreement attached

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on your performance by the your assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBMGT502 Manage people performance Student Assessment Tasks

Assessment Task 4 Instructions

Complete the following activities:

Role-play A:

Jamie is the learning and development officer at Boutique Build Australia. Jamie has been with the company
for two months and so far, has shown that she is hard working and responsible. Up until this point, Jamie
has mainly been delivering training and education to staff, as well as organising professional development.
Jamie has recently been allocated a task to develop a new health and safety manual for staff. Jamie has
developed the first chapter of the manual and has provided it to you for review. The content seems okay, but
derstand.

and provide some coaching.

Complete the following activities:

1. Prepare for the meeting with Jamie

To prepare for the meeting with Jamie you are required to:
Research the STAR model of giving feedback and develop and practice a script that you
can use at the meeting with Jamie. Your script should also include positive comments on
o submit your script and you should
talk without referring to the script at the assessment.
Research ways of improving writing style and make notes on at least five tips to talk through
at the meeting with Jamie.

The STAR feedback model is a great way to give valuable feedback, and it allows managers to give
examples of specific situations where an employee has performed in a particular way.
STAR stands for
Situation: Jamie is the learning and development officer. She has been with the company for two months
and so far. Presently She has been developing Health and safety manual for staff. The first part of being
able to interpret and use feedback given is to understand the situation or task. What happened that alerted
you to the necessity of taking care of this situation? To be able to determine the sort of feedback that is
appropriate, you'll need to take a minute to define what happened and what that meant in terms of the
project. By defining the situation or task that occurred, you can pinpoint exactly what it is you need to
address when it comes to the individual to whom you are providing feedback. For example, a situation might
involve an employee who has arrived late to work every day for a week

Task: Jamie has been given the task of developing new health and safety manual for staff. Action:
Explaining her how she can improve her writing skills which will help organisation to get a good Trainer.
What action was taken? Was that action good or bad? What action should have been taken? It's important
to identify the action involved with the situation. When the action you are reviewing was positive, note thatit
was positive. When the action was negative, explain first what should have happened. In keeping with the
current example, you would tell the tardy employee that he or she should have arrived on time. If it's a case
of an employee who had provided outstanding ideas in a meeting, then point out the exact action that
employee took that was worthy of praise.

Result: Expecting improvement in written skills of Jamie.

When an employer is giving feedback of a situation or number of situations, the STAR model for feedback
involves breaking it down into these four categories. Next, you need to look at the results that action lead to.
What happened as a result of that action? For example, if the employee provided many good ideas during
the brainstorming session that impressed stakeholders, tell her! By acknowledging the situation, action, and
results that turned out well for her, you will increase her motivation and commitment to the project.

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBMGT502 Manage people performance Student Assessment Tasks

If, on the other hand, the feedback is negative, then you are still working in a counter-factual
universe. Just as you explained the action that should have been taken, you need to say what would have
happened had the appropriate action been taken. In keeping with the tardy example, you might say
"you would have heard your assignments for the week if you had been on time," or something to that effect.

2. Meet with Jamie (your assessor)

At the
using the STAR model of feedback to outline the areas where improvement is required as per
the script you have developed.

Talk through the five tips you have identified to improve writing style.

During the meeting, you are required to demonstrate effective communication skills including:
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
Asking questions to identify required information
Responding to questions as required
Using active listening techniques to confirm understanding

Five tips to improve writing Style:

- Choose simple words: You may think you sound smarter if you use complex words - but not
true. What is better is to ditch those big fancy words and use simple, yet effective words when you
write. It is almost like you are writing as you would be talking just without much slang and ums.
- Convey massage Easily: Clients want smart writing engaging and will capture their message
perfectly. As a writing tip, you need to learn how to convey that message from your client easily
in your writing. This means not being too wordy when describing things.
- Create an outline: On of the best ways to improve your writing skill is to create an outline of
everything you write. Clients want a coherent and complete post, so having an outline can help
make sure you include everything your client wants.
- Brainstorm. Before you start writing, think about what you must write and all the possible answers.
No idea is too silly at this point!
- Organise your ideas. Decide which ideas are the most important or the most interesting. To create a
balance opinion essay, you should include opposite opinions

Role play B:

Conduct a performance review with Jamie as set out below:

Send an email to Jamie informing of her of the date and time of the performance review and
explaining that the performance review template that will be used. Attach a copy to the email.
Conduct the performance review in a maximum time of 30 minutes.
Use effective communication skills for performance management.

Your assessor will roleplay Jamie during the performance review.

3. Prepare for the meeting with Jamie

To prepare for the meeting with Jamie you are required to:

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBMGT502 Manage people performance Student Assessment Tasks

Review the Performance Review Guidance and Performance Agreement Template

Research potential learning and development opportunities for Jamie based on the
performance assessment information provided to you. You will discuss these at the
performance review.
Develop and practice a script to use at the performance review meeting with Jamie. Ensure
you review all the information that you will need to cover at the meeting so that you can
prepare your script accordingly.

4. Send an email to Jamie (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment and give them the place,
date, time and expected duration of the meeting.

Attach the Performance Agreement Template to the email.

5. Conduct the meeting with Jamie

At the performance review you will be required to:
Explain the purpose of the performance review.

Ensure you emphasise areas where Jamie has done well and others where improvement is
required.
Respond to any questions.

In consultation with Jamie, agree on areas of improvement and indicate that a learning and
development plan will be documented. Make notes for inclusion in the performance review
template.

During the performance review, use the effective communication skills for performance
management that you identified in Assessment Task 3.

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBMGT502 Manage people performance Student Assessment Tasks

6. Document the performance review agreement

Following the performance review, document the performance review in the performance review
template.

Save this document as Completed Performance Agreement

7. Send an email to Jamie (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment and indicate that this is the
documented version of their performance review.

Attach your Completed Performance Agreement to the email.

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K