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CCVS Battery Draw Form

The document is a customer concern verification sheet for a dead battery issue. It asks the customer to provide details on vehicle trips taken from the dates leading up to the dead battery, including date, time, location, how the vehicle was started and accessed, miles driven, and time/location when shut off. It also asks about the vehicle's sleep cycles and whether it was accessed without starting. Additional questions ask for details on the first dead battery occurrence, how often it has happened, any lights/messages before powering off, any aftermarket devices used, weather conditions, and vehicle starting/warming procedures before driving.

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131 views2 pages

CCVS Battery Draw Form

The document is a customer concern verification sheet for a dead battery issue. It asks the customer to provide details on vehicle trips taken from the dates leading up to the dead battery, including date, time, location, how the vehicle was started and accessed, miles driven, and time/location when shut off. It also asks about the vehicle's sleep cycles and whether it was accessed without starting. Additional questions ask for details on the first dead battery occurrence, how often it has happened, any lights/messages before powering off, any aftermarket devices used, weather conditions, and vehicle starting/warming procedures before driving.

Uploaded by

roxtar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Customer Concern Verification Sheet - Battery Draw.

Service Advisor/Manager please gather this info from the customer (scan and attach if
necessary):

On the dates leading up to the dead battery, please provide details on the trips and sleep cycles of the vehicle
(include as many as trips taken)

Date vehicle started:      

Time vehicle started:      

Location of vehicle at start of trip:      

How was vehicle started (Key, Remote Transmitter, or App):      

Please describe vehicle access before and during vehicle start before trip (Utilized Key, Remote Transmitter,
App, interior/exterior switches, hands free liftgate to access doors, trunk, hood, roof, etc.):     

Miles driven during trip:      

Time vehicle shut off:      

Location of vehicle when shut off:      

Please describe the vehicle access during and after vehicle shutdown (Utilized Key, Remote Transmitter, App,
interior/exterior switches, hands free liftgate to access/lock doors, trunk, hood, roof, etc.):      

How long did vehicle sit before next trip and was vehicle accessed without starting prior to trip?     

Note: Please ask the above questions for each trip for all dates XX/XX/XX to XX/XX/XX. If there were no trips
during these dates, please provide the last trip and shutdown information.
_______________________________________________________________________________________________

Additional questions:

Time and date of the first occurrence that the battery was dead:      

Was the Vehicle Jump Started, had a battery pack and started, battery charged or towed to get to dealer:     

How often has it occurred (include specific dates and times if possible):      

Any noted lights, warning messages, or electrical components that stayed on when vehicle powered off prior to
dead battery:      

Any aftermarket devices used in vehicle (Insurance Good driver, LED Lights, Radar, Charge cord(s) any other
electronics, etc.) Please list all of them:      

Any other changes at that time (driving habits, car seats installed or lifestyle changes like trailer connected,
bike rack installed etc.):      

Any recent repairs performed to the vehicle (maintenance, collision, towing, etc. with dates):      

What were the weather conditions when this occurs:      

Any specific location for the concern to occur:      


What was prior sleep cycle and drive cycle like including where vehicle was parked and if heated or not
(example drove 10 miles home from work and off 8 hours then remote started with Phone APP, or 4 mile trip to
store and off for 5 minutes and RKE unlock with push to start:      

How was the vehicle unlock and started and warmed up before driving (example Remoted Started 1 time for
10min with APP, Passive Entry, Push Button Start, and backed out of my garage after 1 minute):      

Any other concerns with the vehicle noted:      

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