eMAG Marketplace

API Documentation v4.3.5

08.10.2019
Version Date modified Changes
3.9.9 20.07.2016 Added Product Matching resource
4.0.0 21.11.2016 Added number of offers, buy button rank, best sale price & best recommended price on product_offer/read
Added min / max sale_price keys on API
Added Attachment Upload resource
4.1.0 10.04.2017 Improved AUTH method using base64 encoding
Added force_images_download key to product_offer/save
Added characteristic type_id to category/read
Added Handling Time resource
Added Courier Account resource
Added Return Requests (RMA) resource
4.1.1 01.08.2017 Added ownership_id on product_offer/read
Added is_filter to category/read
Added EAN key to category/read, product_offer/save and product_offer/read
Removed barcode key from product_offer/save and product_offer/read
4.1.2 25.09.2017 Added return_reason and return_type description details
Added type key on order read and order filtering
Updated product validation_status values
Added info about start_date limitations during special campaigns
4.1.3 13.02.2018 Updated product stock maximum value
Updated order attachment types
Added EAN method for attaching offers on existing products
Added billing_name and billing_phone on order/read
Added awb_format on awb/save
4.2.0 01.03.2018 Added a limit for the number of entities per request
New API endpoints available with 1st of May 2018
Removed awb_format on awb/save
4.2.1 20.03.2018 Added time based throttling for save requests starting with 1st of May 2018
Added offer_validation_status key on product_offer/read and filter
4.2.2 08.05.2018 Removed product statuses from return requests
Updated return request status change permissions
API endpoints availability change, now beginning with 1 st of August 2018
Removed “Invoices”, “Details” and “Observation” keys from order fields
4.3.0 03.10.2018 Removed mandatory label from product url
Added AWBs key on rma/read
Extended AWB read method: AWB number, status, type, courier name, courier ID and courier account ID
Added new method for downloading AWB .zpl format types
Added type key on rma/read
Added attachments, cashed_co and cashed_cod keys on order/read
Added callback URLs section
Added rma_id on awb/save
4.3.1 05.02.2019 Added new resource for saving volume measurments
Added other currencies option on product_offer/save
Added locker delivery option on order/read and awb/save
Updated the time based throttling for save requests
4.3.2 18.02.2019 Order status matrix update
Important changes in permisions for updating orders (3.5) and removing products from an order (3.5.1)
Added supply_lead_time key on product_offer/save
4.3.4 01.10.2019 Added rate limiting for invalid requests
Added new order cancelation reasons
Added “locker_name” key on order/read
Adjusted the maximum number of elements returned for all read requests
Adjust measurements values decimal length
4.3.5 08.10.2019 Changed the warranty requirement regime
4.3.6 To be released: Added product_ranking on product_offer/read
H1 2020 Added new AWB PDF file read resource

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 Table of Contents
1. eMAG Marketplace API...........................................................................................................................................5
1.1. Conventions...........................................................................................................................................................5
1.2. Request, resources and actions.............................................................................................................................6
1.3. Pagination and filters.............................................................................................................................................7
1.4. Response...............................................................................................................................................................7
1.5. Rate limiting..........................................................................................................................................................8
1.6. Callback URLs.........................................................................................................................................................8
2. Publishing products and offers................................................................................................................................8
2.1. Reading categories, characteristics and family_types...........................................................................................9
2.2. Reading VAT rates...............................................................................................................................................11
2.3. Reading Handling Time values.............................................................................................................................11
2.4. Sending a new product........................................................................................................................................11
2.4.1. Example for a new product..........................................................................................................................16
2.5. Updating existing offer........................................................................................................................................16
2.6. Saving volume measurements on products.........................................................................................................17
2.7. Reading and counting products and offers..........................................................................................................17
2.8. Product validation responses..............................................................................................................................21
2.9. Matching products..............................................................................................................................................21
2.10. Attaching offers on existing products..................................................................................................................21
3. Processing orders..................................................................................................................................................24
3.1. Order fields..........................................................................................................................................................24
3.1.1. Product field in order details.......................................................................................................................27
3.1.2. Customer fields in order details...................................................................................................................27
3.1.3. Order invoices..............................................................................................................................................29
3.2. Order notification, acknowledgment and order filters........................................................................................29
3.3. Order status matrix.............................................................................................................................................30
3.4. Order filters.........................................................................................................................................................30
3.5. Updating orders...................................................................................................................................................32
3.5.1. Removing products from an order..............................................................................................................32
3.5.2. Adding products to an existing order..........................................................................................................32
3.5.3. Returned products and storno route...........................................................................................................32
4. Shipping orders.....................................................................................................................................................35
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 4.1. Saving AWB.........................................................................................................................................................36
4.2. Reading AWB.......................................................................................................................................................37
4.3. Reading AWB PDF files........................................................................................................................................39
4.4. Reading AWB ZPL type........................................................................................................................................39
4.5. Counting Localities..............................................................................................................................................40
4.6. Reading Localities................................................................................................................................................40
4.7. Reading courier accounts....................................................................................................................................41
5. Processing return requests....................................................................................................................................41
5.1. Return requests filters.........................................................................................................................................45
5.2. Status change permissions..................................................................................................................................46
5.3. Return request deliveries....................................................................................................................................46
5.4. Examples requests and responses.......................................................................................................................46

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1. eMAG Marketplace API
eMAG Marketplace API is developed by eMAG for Marketplace partners in order to allow them to use their own
CRM’s / ERP’s. This document explains the methods for calling the API.
The API can be used in order to:
 send products and offers
 process orders

1.1. Conventions

We define MARKETPLACE_API_URL constant of being the API URL of the platform (ex: https://marketplace.emag.ro/api-
3)
We define MARKETPLACE_URL constant of being the URL of the platform (ex: https://marketplace.emag.ro)
We define DEFAULT_CURRENCY constant of being the default currency of the platform (ex: RON).
All API parameters are key-sensitive.

Platform  Romania Bulgaria

MARKETPLACE_URL https://marketplace.emag.ro https://marketplace.emag.bg

MARKETPLACE_API_URL https://marketplace.emag.ro/api-3 https://marketplace.emag.bg/api-3

https://marketplace-api.emag.ro/api-3* https://marketplace-api.emag.bg/api-3*

Protocol HTTPS HTTPS

Locale ro_RO bg_BG

Default currency RON BGN

*to be released (Aug 2018)

Platform Hungary Poland

MARKETPLACE_URL https://marketplace.emag.hu https://marketplace.emag.pl

MARKETPLACE_API_URL https://marketplace.emag.hu/api-3 https://marketplace.emag.pl/api-3

https://marketplace-api.emag.hu/api-3* https://marketplace-api.emag.pl/api-3*

Protocol HTTPS HTTPS

Locale hu_HU pl_PL

Default currency HUF PLN

*to be released (Aug 2018)

To access the API, simply make a Basic Authorization request with your username, password and a base64 computed
hash. Please note that user should be granted API rights in order to access the API.

$hash = base64_encode($username . ':' . $password);

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 1.2. Request, resources and actions

A Marketplace API call is represented by sending a request to API URL of platform. Every request consists of a POST to an
URL like:

MARKETPLACE_API_URL/resource/action
Ex: https://marketplace.emag.ro/api-3/product_offer/save

RESOURCES AND AVAILABLE ACTIONS

Resource Resource URL Available actions

product_offer MARKETPLACE_API_URL/product_offer read save count match

measurements MARKETPLACE_API_URL/measurements save

order MARKETPLACE_API_URL/api-3/order read save count acknowledge

order/attachments MARKETPLACE_API_URL/order/attachments save

message MARKETPLACE_API_URL/message read save count

category MARKETPLACE_API_URL/category read count

vat MARKETPLACE_API_URL/vat read

handling_time MARKETPLACE_API_URL/handling_time read

locality MARKETPLACE_API_URL/locality read count

courier_accounts MARKETPLACE_API_URL/courier_accounts read

awb MARKETPLACE_API_URL/awb read save read_pdf*

rma MARKETPLACE_API_URL/rma read save

*to be released (H2 2018)

Below a code example using the resource "category" and the action "read"

Resource Example Context

category/rea http method: POST

d reading_categories.
txt

The API needs authorization and has an IP level filtering. Before testing, sellers should provide a list of whitelisted IP’s.
eMAG Marketplace will only allow API calls only from those IP’s.

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The POST data consist of 1 mandatory key:

REQUEST

Key Description

data Data to be passed to the API. The following document will describe keys.

1.3. Pagination and filters

In order to limit the number of items returned, read actions accept pagination by passing to POST data following
parameters:

PAGINATION

Key Description Default value Example

currentPage Set current page displayed 1 currentPage =3

itemsPerPage Set number of items to be displayed in one page. Maximum is set to 100. 100 itemsPerPage=50

Also, filters can be included in POST to refine result set. Filters vary depending on the resource called and are exampled
on every resource section.

1.4. Response

When an API call is made, the server MUST reply with a response. The response will ALWAYS be JSON formatted and the
header 'Content-type: application/json' will always be passed.

RESPONSE

Key Description

isError Boolean value representing response status.

message Messages included in the response, like error messages, etc.

s

results Results included in the response, mostly when reading resources.

IMPORTANT: Every API request must have a response and the response must contain the key “isError” and its value
must be “false”. For each call that does not have the key and “false” value, we recommend setting up alerts, as the call
most likely was not interpreted. We also recommend logging all calls and the corresponding API response for a 30 days
period.
Every request must have at most 4000 elements. If the call surpasses this limit the call will have a response with key
“isError:true” and “message: Maximum input vars of 4000 exceeded”.
In the event of an documentation error when saving a product, the API will return and “isError:true” message, but the
new offer will be saved and processed.

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 1.5. Rate limiting

The product_offer/save resource has the following limits:

 50 entities per request. For optimal performance we recommend using between 10 and 50 entities per request.
 Maximum 1 request every 3 seconds and maximum 20 requests every 1 minute. For optimal performance we
recommend not scheduling requests at fixed hours. For example use 12:04:42 as a starting point instead of
12:00:00. The following responses are possible:

Time throttling limit is exceeded Time throttling limit was not reached

HTTP/1.1 429 HTTP/1.1 200

Date: Wed, 21 Mar 2018 08:22:44 GMT Date: Wed, 21 Mar 2018 08:23:52 GMT
Content-Type: application/json; charset=utf-8 Content-Type: application/json
Transfer-Encoding: chunked Transfer-Encoding: chunked
X-RateLimit-Limit-3second: 1 X-RateLimit-Limit-3second: 1
X-RateLimit-Remaining-3second: 0 X-RateLimit-Remaining-3second: 0
Server: kong/0.12.1 Server: nginx
{"message":"API rate limit exceeded"} {"isError":false,"messages":[],"results":[]}

Invalid requests will also be limited to a maximum number of 3 requests every 1 minute or 180 requests every 1 hour.

1.6. Callback URLs

The following callback URLs can be activated from the Marketplace interface:

Context Description

New order You will be notified for each new order

Order cancellation You will be notified whenever an order in canceled

New return & status change You will be notified for each new return request and select status changes (New, Acknowledged & Received)

AWB status change You will be notified for each AWB status change

2. Publishing products and offers

We define a product as a list of elements displayed in in eMAG platform for a product page. The elements are:
 Name
 Brand
 Part number
 Description
 Images
 Product characteristics (and product families)
 Category
 Barcodes (optional)
 Other attachments (optional)

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We define an offer as a list of elements required for an offer to be available for a product. These elements are:
 Price
 VAT rate
 Warranty
 Numerical stock
 Handling_time

eMAG Marketplace API allows a seller to:

 Send new products and offers
 Send new offers for existing eMAG products (sold by eMAG or any other seller)
 Update existing own offers and/or products

2.1. Reading categories, characteristics and family_types

Every eMAG product has to be included in a certain category. Sellers cannot create new categories or change existing
ones. Also, a seller can only post products and offers in its allowed categories list.

Reading categories without parameters will generate a response containing the first 100 categories. The read can be
paginated thus obtaining a full list of categories. Only active categories will be returned.

When passing a category id, the API will return the category name and the list of available characteristics and their
corresponding IDs, as well as the available product family_types and their corresponding IDs. Reading categories one by
one is important as it is the only way to identify the restrictive characteristics and corresponding allowed values.

You can read the categories and their characteristics through the API.

The resource is category and the available actions are read and count.

CATEGORY – read

Key – level 1 Key – Key – level 3 Description Type Example

level 2

id   Category eMAG id Integer id=604

name   Category name String name=”Music”

is_allowed Indicates if the seller can send Integer is_allowed=0

products and offers in the
category. In order to request
access to a specific category,
you can use the Marketplace
interface.
0 = No 1 = Yes.

parent_id Id of the parent category Integer parent = 12

is_ean_mandatory Indicates if the sending an EAN Integer is_ean_mandatory =1

is mandatory when saving
products
 1 = mandatory
 0 = optional

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is_warranty_mandatory Indicates if adding warranty is Integer is_warranty_mandat
mandatory when saving ory =1
products
 1 = mandatory
 0 = optional

characteristics   All characteristics available in List of  

category arrays

id Characteristic eMAG id Integer id=38

name Characteristic name String name=”Audio”

type_id Characteristic type. Indicates Integer type_id=11

the type of values that a
characteristic can accept.

Single value characteristics:

 1 = Numeric (ex: 20, 1, 30, 40,
etc)
 60 = Size (ex. 36 EU, XL INTL,
etc)
 20 = Boolean ( Yes, No, N/A)

Multiple values
characteristics:
 2 = Numeric + unit of
measure ( ex. 30 cm, 45 m,
20 GB, 30 inch, etc)
 11 = Text Fixed (max length
255 chars) (ex. Blue, Green,
Laptop, Notebook, Copil,
Man, Woman)
 30 = Resolution ( Width x
Height ) (ex. 100 x 200, 640 x
480)
 40 = Volume (Width x Height
x Depth - Depth 2) (ex. 30 x
40 x 50 - 10)

display_ Characteristic display order Integer display_order=6

order

is_mand Indicates if the characteristic is Integer is_mandatory=0

atory mandatory when sending a
product. Possible values are 0
(the characteristic is not
mandatory) and 1 (the
characteristic mandatory).

is_filter Indicates if the characteristic Integer is_filter=1

represents a filter in the
website. Possible values are 0
(the characteristic is not filter)
and 1 (the characteristic is a
filter).

allow_ne Indicates if the current Integer allow_new_value=0

w_value characteristic allows you to
submit new values that are

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 automatically validated.

values List the first 256 existing values Array 0 => 'Value 1'
of the current characteristic. 1 => 'Value 2'

family_types List of all family types available List of

in category arrays

id Family type id Integer Id=95

name Family name String name=”Quantity”

characte All characteristics of current List of

ristics family type arrays

characteristic_id Characteristic Id Integer characteristic_id=44

characteristic_family_type_id Can only have 3 values, each Integer characteristic_family

corresponding to a different _type_id=2
display method:
“1" ="Thumbnails"; 
"2"="Combobox"; 
"3"="Graphic Selection"

is_foldable A foldable characteristic wraps Integer Is_foldable=1

all family members (with
different characteristic values)
as one item in the eMAG
category listing

display_order Characteristic display order Integer

2.2. Reading VAT rates

When sending an offer, you have to send the VAT rate id by sending us a valid VAT id.
The resource is vat and the action is read. The API will return the list of available VAT rates and their corresponding id’s.

2.3. Reading Handling Time values

When sending an offer, you have to send the Handling Time by sending us a valid value.
The resource is handling_time and the action is read. The API will return the list of available handling_time values.

2.4. Sending a new product

Sending a product for the first time requires you to send the entire product documentation and all the offer data. Please
note that creating new products implies human validation, so a new product will not be displayed in eMAG platform
immediately.
The products that are not compliant with eMAG Documentation Standard will not pass the human validation; in this
case you will be notified by our support team. The eMAG Documentation Standard that is available upon request for
each category, and it contains the best practices for documenting a product.

11
In order to send a new product, the resource is product_offer and the available action is save.

PRODUCT OFFER – save and create/update product

Key – level 1 Key – level 2 Description Constraints Example

id Seller internal product id. Required. Integer value id=243409

This is the primary key for between 1 and 16777215.
identifying a product offer.

category_id Product category eMAG id. Required. Integer between 1 category _id=506
and 65535.

vendor_category_id Seller internal category id. Integer. Optional. vendor_category_id=506

part_number_key eMAG part_number_key. Optional. String. Will be part_number_key=ES0NK

Used for attaching a product validated. BBBM
offer to an existing product
in eMAG platform. If you
want to create new product,
don’t set this key.

name Product name. Should be Required. String between 1 name=”Test product”

consistent with eMAG and 255 characters long.
Product Documentation
Standard.

part_number Manufacturer unique Required. String between 1 part_number=”md788hc/

identifier of the product. and 128 characters. a”

description Product description. Should Optional. String between 1 description=”test”

be consistent with eMAG and 16777215 characters. Can
Product Documentation contain basic HTML tags.
Standard.

brand Brand name. Should be Required. String between 1 brand=”Brand test”

consistent with eMAG and 255 characters.
Product Documentation
Standard.

weight The weight of the product Optional. Decimal value weight=12.123456

between 0 and 999999. Up to
six decimals.

force_images_download Image attachement Optional. Integer value, 1 or force_images_download=

redownload flag. Only to be 0. Default = 0 1
used when updating product
documentation
1-forces images redownload
0-images will not be
redownloaded

images Product images data array. Optional. List of arrays.

display_type Image display type. Optional. Default value 0. display_type=1

1 – main image Integer value between 0 and
2 – secondary image 2.
0 – other images

url Seller image URL. Should be Required. String between 1 url=”http://valid-url.jpg”

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PRODUCT OFFER – save and create/update product

Key – level 1 Key – level 2 Description Constraints Example

consistent with eMAG and 1024 characters. Valid

Product Documentation URL. JPG, JPEG or PNG file
Standard. Max 6000px x type.
6000px and 8 Mb in size.

characteristics Characteristic data. Note Optional. List of arrays.

that characteristics have to
be category valid (be part of
category template). Should
be consistent with eMAG
Product Documentation
Standard.

id Characteristic eMAG id. Required. Integer value id=24

between 1 and 65535

value Characteristic value. Should Required. String between 1 value=”test”

be consistent with eMAG and 255 characters
Product Documentation
Standard.

family Family array. Used to create Optional. Array.

a new family, add a product
to an existing family, or
removing a product from a
family.

id The unique integer identifier Required. Integer Id=0

of the family in your
platform. If set to 0 (id=0),
the product will be removed
from its current family.

name Required. Seller Family Required if family id is not name="Test product"

name. equal to 0;

family_type_id Required. eMAG Family type Required if family id is not family_type_id=95

id that can be acquired by equal to 0. Integer.
API (the resource is category
and the action is read).

url Product URL on the seller Optional. String between 1 url=”http://valid-url.html”

website. and 1024 characters.

warranty The warranty offered in Required/Optional based on warranty=24

months. category.
Default value:
- 0 (no warranty) if optional
- No default if required.
Integer between 0 and 255.

ean Product barcode identifier Required/Optional based on ean=Array('ean1', 'ean2')

(EAN -8, EAN-13, UPC-A, category. No default value.
UPC-E, JAN, ISBN-10, ISBN- Array of strings between 6
13, ISSN, ISMN-10, ISMN-13, and 14 characters long. Only

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PRODUCT OFFER – save and create/update product

Key – level 1 Key – level 2 Description Constraints Example

GTIN-14). Please use the numeric figures allowed.

supplier barcode, not your
internal barcodes.

attachments Product attachments data. Optional. List of arrays.

Max 10 Mb in size.

id Seller attachment internal id. Optional. Integer value id=123

between 1 and 4294967295.

url Seller attachment URL. Required. String between 1 url=”http://valid-url”

and 1024 characters. Valid
URL to document.

status Seller offer status.  Required. Integer value, 1 or status=1

1 – status active 0.
0 – status inactive

sale_price Seller offer sale price Required. Decimal value sale_price=51.6477

without VAT greater than 0. Up to four
decimals.

recommended_price Seller offer recommended Optional. Decimal value recommended_price=51.6

retail price before discount, greater than 0. Up to four 477
without VAT. If set, the offer decimals. Must be greater
will be displayed as promo. than sale_price.

min_sale_price Seller’s min offer sale price Required on first product min_sale_price=40.6477
without VAT save. Decimal value greater
than 0. Up to four decimals.

max_sale_price Seller’s max offer sale price Required on first product max_sale_price=60.6477
without VAT save. Decimal value greater
than 0. Up to four decimals.
Must be greater than
min_sale_price.

currency_type Offer currency. Only send Optional. 3 characters string. currency_type=”EUR”

the key if it is different from
the local Marketplace
currency. Available options:
EUR or PLN

stock Offer available quantity Required. List of arrays. {

array. 0=>{
warehouse_id=1,
value=20}}

warehouse_id The id of the warehouse. Required inside stock array. warehouse_id=1

Use warehouse_id=1 for Integer.
only one warehouse.

value Offer available quantity. Required inside stock array. value=20

Integer between 0 and 65535.

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 PRODUCT OFFER – save and create/update product

Key – level 1 Key – level 2 Description Constraints Example

handling_time Handling time array. If no Optional. List of arrays. {

array is sent, the products 0=>{
are shipped the same day warehouse_id=1,
they are received. value=1}}

warehouse_id The id of the warehouse. Required inside warehouse_id=1

Use warehouse_id=1 for handling_time array. Integer.
only one warehouse.

value Handling time, in number of Required inside value=0

days counted from the day handling_time array. Integer
the order was received. If value between 0 and 255.
handling_time = 0 the order Default value = 0.
will be shipped the same day
it is received.

supply_lead_time The number of days needed Optional. Integer. supply_lead_time=5

to restock the product, from Default value = 14
order placement to the
supplier or production order,
until product reception in
the warehouse.
Available values for this key
are: 2, 3, 5, 7, 14, 30, 60, 90,
120

start_date If it's a new offer, it Optional. Text in YYYY-MM- start_date=”2014-12-31”

represents the date your DD format. Date can be as far
offer will be available from. as 60 days in the future
For offer updates, it (cannot be earlier than
schedules value updates for tomorrow). Cannot be null.
the following data:
 sale_price
 recommended_price
 stock  
 handling_time  
 vat_id
 warranty 
 status
All other data will be
updated on the fly. Using
start_date, for example, you
can schedule the
inactivation of an offer, a
price update, etc.

vat_id   Seller offer VAT rate id. Required. Integer. Ex: vat _id=1
Use /vat/read to display
possible values.

IMPORTANT:

 During campaings with stock in site we will not allow the following:
o regular offer updates;

15
 o updates sent during campaign time that have a start_date in the future;
o previously scheduled updates with start_date during campaign time.
 You can save an offer update with currency_type different from the local Marketplace currency and start_date
before the end of the current month. Any update attempt with a start_date greater than the last day of the
current month will be rejected.
 Be aware that prices published directly in the local Marketplace currencies will be overwritten by prices
published in other currencies when these are recalculated and published automatically on FX change at the
beginning of every month. The automated recalculation can be disabled on request.
 Min / Max sale price keys are used for price check purposes and are mandatory for all calls used to create
product/offers for the first time. As a best practice we recommend sending these keys only when you want to
change their values.
 Sale price will be validated against min_sale_price and max_sale_price. Any offer that is not within the specified
range will be rejected.
 In order to change a previously sent product image or attachment the url should be different from the one
already sent. We reload the images only if the URL differs.
 We recommend sending the product data only upon product create/update, as there is no need to resend
product unless it changed. Also we recommend sending the offer data upon changing (no matter the frequency)
and at least weekly (even if the offer is the same) rather using periodical sending (crons, agents). You should
program marketing campaigns using “start_date” campaign. Also please offer the possibility for an offer to be
attached to an existing eMAG product (using part_number_key).
 In the event of an documentation error when saving a product, the API will return and “isError:true” message,
but the new offer will be saved and processed.
 When adding a product to a family
o The category id of a product and the category id of its family type (family_type_id) must be the same.
o All characteristics that define a family must be present and must have a valid value
o All characteristics that define a family must have a single value
o If a family is not valid, you will receive a warning response, but the product will be saved/updated
o When moving a product from one family to another you only have to send the product with its new
family type, id and name and make sure you follow the same rules as above

2.4.1. Example for a new product

Resource Example Context

http method: POST

product_offer/save
new_product.txt

2.5. Updating existing offer

When updating an existing offer for a product, you should send only the offer, without the documentation. Mandatory
when updating a product offer are the following keys:
 id
 status

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  sale_price
 vat_id
 handling_time
 stock

Please note that although the API permits sending the entire documentation on each offer update (price change, out-of-
stock change, etc.) we do not recommend or encourage such a practice.

If you need to deactivate a valid offer on the website, you should send the offer with the “status = 0”.

2.6. Saving volume measurements on products

In order to save volume measurements on existing products, the resource is measurements and the available action is
save. The measurement units for volume are millimeters and grams.

MEASUREMENTS – save

Key – level 1 Description Constraints Example

id Seller internal product id. This is the Required. Integer value between 1 and id=243409
primary key for identifying a product 16777215.
offer.

length The length of the product in millimeters Required. Decimal value between 0 and 999999. length=100
(mm) Up to two decimals.

width The width of the product in millimeters Required. Decimal value between 0 and 999999. width=122.50
(mm) Up to two decimals.

height The height of the product in millimeters Required. Decimal value between 0 and 999999. height=250
(mm) Up to two decimals.

weight The weight of the product in grams (g) Required. Decimal value between 0 and 999999. weight=1254.50
Up to two decimals.

Resource Example Context

http method: POST

measurements/save
measurements.txt

2.7. Reading and counting products and offers

In order to check the existing products (offers) and their status, the resource is product_offer and the available action
are read and count.

17
 PRODUCT_OFFER – read

Key – level 1 Key – level 2 Description Type Example

part_number_key   eMAG part_number_key. String part_number_key=ES0

NKBBBM

number_of_offers How many sellers have active offers on this product Integer number_of_offers=3

buy_button_rank The rank of the offer in its race to win the <Add to cart> Integer buy_button_rank=1
button

best_offer_sale_price Best selling price available in eMAG for the same Product Decimal best_offer_sale_price=
51.6477

best_offer_recommend The corresponding recommended price for the offer Decimal best_offer_recommen
ed_price holding the best selling price ded_price=54.6477

product_ranking* The class of product considering its performance across String performance_ranking=
category Hot
 Super Hot
 Hot
 Regular
 Cold
 Super Cold

ownership Indicates who has ownership on the product’s Integer ownership=1

documentation. Posible values:
1. Full ownership to seller
2. Full ownership to eMAG
3. Partial ownership to eMAG*
*Meaning that eMAG has ownership over the category
and characteristic values of the product

category_id   Product category eMAG id. Integer category _id=506

vendor_category_id Seller internal category id. Integer vendor_category_id=5

06

id Seller internal product id. This is the primary key for Integer id=243409
identifying a product offer.

brand Product brand name. String brand=”Brand test”

name Product name. String name=”Test product”

part_number Product part number. String part_number=”md788

hc/a”

sale_price Seller offer sale price without VAT Decimal sale_price=51.6477

recommended_price Seller offer recommended retail price before discount, Decimal recommended_price=
without VAT. 54.6477

currency Product price currency. String currency='RON'

description Product description. String description=”test”

url Product URL on the seller website. String url=”http://valid-

url.html”

18
 PRODUCT_OFFER – read

Key – level 1 Key – level 2 Description Type Example

warranty The warranty offered in months. Integer warranty=24

ean Product barcode identifier (EAN -8, EAN-13, UPC-A, UPC- Array ean=Array('ean1',
E, JAN, ISBN-10, ISBN-13, ISSN, ISMN-10, ISMN-13, GTIN- 'ean2')
14).

general_stock The sum of the stock on all seller warehouses. Is Integer general_stock=20
decremented and incremented when orders are
processed.

estimated_stock This key takes into account the reserved stock on Integer estimated_stock=20
unacknowledged orders.

weight The weight of the product Decimal weight=12.123456

status Seller offer status.  Integer status=1

1 – status active
0 – status inactive

images List of
arrays

url Seller image URL. String url=”http://valid-

url.jpg”

display_type Image display type. Integer display_type=1

1 – main image
2 – secondary image
0 – other images

characteristics   All characteristics available in category List of  

arrays

id Characteristic eMAG id Integer id=38

value Characteristic value. String value=”test”

vat_id Seller offer VAT rate id. Integer vat _id=1

family Product family. Array

id Family id. Integer id=295

name Family name. String name=”Test family”

handling_time List of
arrays

warehouse_i The id of the warehouse. Integer warehouse_id=1

d

value Handling time, in number of days counted from the day Integer value=0
the order was received.

19
 PRODUCT_OFFER – read

Key – level 1 Key – level 2 Description Type Example

validation_status Product validation status List of

arrays

value Product validation status value Integer value=4

Description Product validation status description String Description=”Rejected

documentation”

offer_validation_status Offer validation status List of

arrays

value Offer validation status value Integer value=2

Description Offer validation status description String Description=”Invalid

price”
*to be released (H2 2018)

The following filters are available when counting and reading products and offers:

Key Description Constraints

id Displays the details for the corresponding Optional. Integer value between 1 and 4294967295.
ext_id.

currentPage Set current page displayed Optional, integer.

Ex: currentPage =3

itemsPerPage Set number of items to be displayed in one Optional, integer.

page. Maximum is set to 100. itemsPerPage=50

status Returns only the offers with this status. Optional. Seller offer status.
1 – status active
0 – status inactive

general_stock Returns only offers with numerical Optional

general_stock that have a value between 0 general_stock = 3
and the input.

estimated_stock Returns only offers with numerical Optional

estimated_stock that have a value reserved_stock = 3
between 0 and the input.

validation_status Returns only the results with this Optional.

validation status. 1 = Awaiting MKTP validation
2 = Awaiting Brand validation
3 = Awaiting EAN validation
4 = Awaiting Documentation Validation
5 = Rejected Brand
6 = Rejected EAN
7 = Rejected Association
8 = Rejected Documentation
9 = Approved Documentation
10 = Blocked

offer_validation_status Returns only the results with this Optional.

20
 Key Description Constraints

validation status. 1 = Saleable

2 = Invalid price

Reading products for which sellers do not have ownership over the documentation will not return the values sent by
sellers but the values that are displayed in the website.

2.8. Product validation responses

After reading a product, all the elements previously sent are returned, along with the key doc_errors. The key is not null
for products that were rejected due to improper documentation. Below the list of possible errors, when they occur and
the possible actions you need to take.

Product
documetation error list.xlsx

2.9. Matching products

In order to check if a product you sell already exists in eMAG catalog the resource is product_offer and the available
action is match. The matching action is similar to the saving action so you should simply send the entire product
documentation and all the offer data to the product matching resource. Please note that the matching action is available
only for one product at a time therefore the request must be encapsulated in a single array.

As a response to the matching request, the following information will be returned:

Key – level 1 Description Type Example

part_number_key eMAG part_number_key. String part_number_key=ES0NKBBBM

name eMAG product name String name=”Test product”

emag_product_url eMAG product name String emag_product_url=”http://www.emag.ro/product/

pd/ES0NKBBBM/”

2.10. Attaching offers on existing products

You can chose between using PNK (part_number_key) or EAN for attaching offers on existing eMAG products

If the product already exists in eMAG catalog, just add the key “part_number_key” with product’s part_number_key or
the “ean” key with a single EAN.

21
 The part_number_key is the last key found in the URL of an eMAG product. It will ALWAYS have both numbers
and characters. Ex: for product http://www.emag.ro/telefon-mobil-nokia-105-black-105-black/pd/D5DD9BBBM/
the part_number_key is D5DD9BBBM.

PRODUCT OFFER – save and create/update product

Key – level 1 Key – level 2 Description Constraints Example

id Seller internal product id. Required. Integer value id=243409

This is the primary key for between 1 and 16777215.
identifying a product offer.

name Product name. Should be Required. String between 1 name=”Test product”

consistent with eMAG and 255 characters long.
Product Documentation
Standard.

ean Product barcode identifier Required if part_number_key ean=Array('ean1')

(EAN -8, EAN-13, UPC-A, is not present. No default
UPC-E, JAN, ISBN-10, ISBN- value. Array of strings
13, ISSN, ISMN-10, ISMN-13, between 6 and 14 characters
GTIN-14). Please use the long. Only numeric figures
supplier barcode, not your allowed.
internal barcodes. OBS: “part_number_key” and
“ean” keys are mutually
exclusive, you should use one
or the other.

part_number_key eMAG part_number_key. Required if ean is not present. part_number_key=ES0NK

Used for attaching a product String. Will be validated BBBM
offer to an existing product OBS: “part_number_key” and
in eMAG platform. If you “ean” keys are mutually
want to create new product, exclusive, you should use one
don’t set this key. or the other.

status Seller offer status.  Required. Integer value, 1 or status=1

1 – status active 0.
0 – status inactive

sale_price Seller offer sale price Required. Decimal value sale_price=51.6477

without VAT greater than 0. Up to four
decimals.

recommended_price Seller offer recommended Optional. Decimal value recommended_price=51.6

retail price before discount, greater than 0. Up to four 477
without VAT. If set, the offer decimals. Must be greater
will be displayed as promo. than sale_price.

min_sale_price Seller’s min offer sale price Required on first product min_sale_price=40.6477
without VAT save. Decimal value greater
than 0. Up to four decimals.

max_sale_price Seller’s max offer sale price Required on first product max_sale_price=60.6477
without VAT save. Decimal value greater
than 0. Up to four decimals.

22
PRODUCT OFFER – save and create/update product

Key – level 1 Key – level 2 Description Constraints Example

Must be greater than

min_sale_price.

currency_type Offer currency. Only send Optional. 3 characters string. currency_type=”EUR”

the key if it is different from
the local Marketplace
currency. Available options:
EUR or PLN

vat_id   Seller offer VAT rate id. Required. Integer. Ex: vat _id=1
Use /vat/read to display
possible values.

stock Offer available quantity Required. List of arrays. {

array. 0=>{
warehouse_id=1,
value=20}}

stock warehouse_id The id of the warehouse. Required inside stock array. warehouse_id=1
Use warehouse_id=1 for Integer.
only one warehouse.

stock value Offer available quantity. Required inside stock array. value=20
Integer between 0 and 65535.

handling_time Handling time array. If no Optional. List of arrays. {

array is sent, the products 0=>{
are shipped the same day warehouse_id=1,
they are received. value=1}}

handling_time warehouse_id The id of the warehouse. Required inside warehouse_id=1

Use warehouse_id=1 for handling_time array. Integer.
only one warehouse.

handling_time value Handling time, in number of Required inside value=0

days counted from the day handling_time array. Integer
the order was received. If value between 0 and 255.
handling_time = 0 the order Default value = 0.
will be shipped the same day
it is received.

start_date If it's a new offer, it Optional. Text in YYYY-MM- start_date=”2014-12-31”

represents the date your DD format. Date can be as far
offer will be available from. as 60 days in the future
For offer updates, it (cannot be earlier than
schedules value updates for tomorrow). Cannot be null.
the following data:
 sale_price
 recommended_price
 stock  
 handling_time  
 vat_id
 warranty 
 status
All other data will be
updated on the fly. Using

23
 PRODUCT OFFER – save and create/update product

Key – level 1 Key – level 2 Description Constraints Example

start_date, for example, you

can schedule the
inactivation of an offer, a
price update, etc.

warranty The warranty offered in Required/Optional based on warranty=24

months. category.
Default value:
- 0 (no warranty) if optional
- No default if required.
Integer between 0 and 255.

Resource Example Context

http method: POST

product_offer/save
new_offer.txt

3. Processing orders
An order consists of customer details, products and discounts from vouchers. It also has information about payment
method, shipping tax. Also, each order always has a status attached. The available statuses are:
0 – canceled
1 – new
2 – in progress
3 – prepared
4 – finalized
5 – returned
The resource is order and the available actions are read, save, count and acknowledge.

3.1. Order fields

An order has the following properties:

Key – level 1 Key – level 2 Description Constraints Example

id The number that uniquely identifies an order. Required. Integer id=939393

value between 1
and 4294967295.

status The order processing status. Possible values: Required. Integer status=1
0 - cancelled value between 0
1 - new and 5.
2 - in progress
3 – prepared
4 - finalized

24
Key – level 1 Key – level 2 Description Constraints Example

5 - returned

is_complete A flag indicating if the order is complete (has all Optional. Integer is_complete=1
details necessary for processing) or not. Possible value.
values:
0 - incomplete;
1 - complete.

type A flag indicating if the order contains products Optional. Integer type=3
fulfilled by eMAG or by seller. Possible values: value.
2 – fulfilled by eMAG
3 – fulfilled by seller

payment_mode_id The order payment method. Possible values: Required. Integer. payment_mode_id=1
1 - COD (cash on delivery)
2 - bank transfer
3 - online card payment

delivery_mode The order delivery method. Possible values: Optional. String. delivery_mode=”courier”
“courier” – home delivery
“pickup” – locker delivery

details Order extra details. Optional. Array.

details locker_id The pickup point id, if the locker delivery option Optional. String. locker_id=”dce0b7cf-
was selected by a customer. dc38-11e8-a7d8-
001a4a160153”

locker_name The pickup point name, if the locker delivery Optional. String. locker_name=”easybox
option was selected by a customer. eMAG Showroom”

date The cart submission timestamp. Optional. Text in date=”1970-01-01

YYYY-mm-dd 23:59:59”
HH:ii:ss format.

payment_status The online payment status. Only used for online Required only for payment_status=0
payment methods. Possible values: online payment
0 - not paid methods. Integer.
1 - paid It is highly
recommended to
also interpret the
payment status
when reading
orders with Card
Online payment
method.

cashed_co The cashed amount from Card online payment Optional. Integer.

cashed_cod The cashed amount from cash on delivery payment Optional. Integer.

shipping_tax The shipment tax value. Optional. Decimal. shipping_tax=”19.99”

customer A list with the details about the customer, the Optional. List. The field list is detailed
shipping and the billing addresses. below.

products A list of arrays describing the products in the order. List. The field list is detailed
below.

25
Key – level 1 Key – level 2 Description Constraints Example

attachments A list of arrays describing the attachments in the List. The field list is detailed
order. below (chapter 3.1.3).

vouchers A list describing the voucher discounts. List.

is_storno Mandatory key when products are returned for a Optional. Boolean. is_storno=true
finalized order. Further details here. True indicates
partial storno.

cancellation_reason The order cancellation reason. Possible values: Optional. Integer cancellation_reason=1
value between 1
1 - Out of stock and 5.
2 - Cancelled by the client
3 - The client can not be contacted
15 - Courier delivery term is too large
16 - Transport tax, is too large
17 - Large delivery term, until the product will
arrive in our warehouse
18 - Better offer in another store
19 - Payment order has not been paid
20 - Undelivered order, courier reasons
21 - Others
22 - Order Incomplete - automatic cancellation
23 - The customer changed his mind
24 - By customer request
25 - Failed delivery
26 - Late shipment
27 - Irrelevant Order
28 - Canceled by SuperAdmin on seller request
29 - Blacklisted customer
30 - No VAT invoice
31 - The eMAG Marketplace partner requested the
order cancellation
32 - The delivery estimate is too long
33 - The product is no longer available in the stock
of the eMAG Marketplace partner
34 - Other reasons
35 - The delivery is too expensive
36 - The customer found a better price elsewhere
37 - The customer registered another eMAG order
with a similar product
38 - The customer changed his mind, does not
need the product
39 - The customer can purchase the product only
by installments

26
 3.1.1. Product field in order details

Key – level 1 Description Constraints Example

id eMAG internal order product line id. Any update Required. Integer value id=123
on order product lines must use this id. between 1 and 9999999.
id=243409

product_id Seller internal product id. This is the primary key Optional. Integer. product_id=3331
for identifying a product offer.

status The status of product of the order. Possible Required. Integer. status=1
values:
0 - cancelled
1 - active

part_number Manufacturer unique identifier for the product. Optional. String between 1 and part_number='682133frs'
128 characters.

created The date when the order product line was Optional. Text in YYYY-mm-dd created='2014-07-24 12:16:50'
created. HH:ii:ss format.

modified The date when the order product line was last Optional. Text in YYYY-mm-dd modified='2014-07-24
modified. HH:ii:ss format. 12:18:53'

currency Product price currency. Optional. String. currency='RON'

quantity Product quantity. Required. Integer. Positive, quantity=2

different than 0.

sale_price The sale price without VAT. Required. Integer. sale_price=12.1234

details Additional product notes. Optional. Text. details=”text”

status The status of product of the order. Possible Required. Integer. status=1
values:
0 - cancelled
1 - active

sale_price The sale price without VAT. Required. Integer. sale_price=12.1234

details Additional product notes. Optional. Text. details=”text”

3.1.2. Customer fields in order details

The customer field has the following properties:

Key Description Constraints Example

id The number that uniquely identifies a customer. Optional. Integer value id=1
between 1 and2147483647.

name The customer's name. Optional. Text. name=”Surname Name”

email This is a hash that uniquely identifies the Optional. Text. email=”[email protected]”

27
Key Description Constraints Example

customer’s email.

company The name of the company. For physical person it Optional. Text. company=”Company name
has the same value as name. ltd.”

gender The customer gender. Possible values: Optional. Text. gender=”M”

M - male
F – female

code The company registration code. Optional. Text. code=”14399840”

registration_number The company registration number. Optional. Text registration_number=”

40/372/2002”

bank The bank name. Optional. Text. bank=”Bank name”

iban The bank account. Optional. Text. iban=”

RO24BACX0000000031430310”

fax The customer's fax number. Optional. Text. fax=”4021123123”

legal_entity A flag indicating if the customer is physical or Optional. Integer value. legal_entity=1
juridical entity. Possible values:
0 - private entity;
1 - legal entity.

is_vat_payer A flag indicating it the customer is vat payer. Optional. Integer value. is_vat_payer=0
Possible values:
0 - the customer is not vat payer;
1 - the customer is vat payer.

phone_1 The customer's first phone number. Optional. Text. phone_1=”4021123123”

phone_2 The customer's second phone number. Optional. Text.

phone_3 The customer's third phone number. Optional. Text.

billing_name The customer's invoice name. Optional. Text. billing_name=”Surname Name”

billing_phone The customer's invoice phone. Optional. Text. billing_phone=”4021123123”

billing_country The customer's invoice country. Optional. Text. billing_country=”Romania”

billing_suburb The customer's invoice county. Optional. Text. billing_suburb=”Suburb”

billing_city The customer's invoice city. Optional. Text. billing_city=”City”

billing_street The customer's invoice address. Optional. Text. billing_street=”Street Name”

billing_postal_code The customer's invoice postal code. Optional. Text. billing_postal_code=”23125”

shipping_contact The name of the contact person that will pick up Optional. Text. shipping_contact=”Name
the parcel. Should be printed on the AWB. Surname”

shipping_phone The phone used by the courrier to contact the Optional. Text. shipping_phone=”23125”
shipping person. Should be printed on the AWB.

28
 Key Description Constraints Example

shipping_country The customer's shipping country. Optional. Text. shipping_country=”Romania”

shipping_suburb The customer's shipping county. Optional. Text. shipping_suburb=”Suburb”

shipping_city The customer's shipping city. Optional. Text. shipping_city=”City name”

shipping_street The customer's shipping suburb. Optional. Text. shipping_street=”Street name”

shipping_postal_code The customer's shipping postal code. Optional. Text. shipping_postal_code=”23125”

billing_locality_id This field uniquely identifies a locality in the Integer value between 1 billing_locality_id=”23”
eMAG database. and 4294967295.
It represents the billing locality.

shipping_locality_id This field uniquely identifies a locality in the Integer value between 1 shipping_locality_id=”23”
eMAG database. and 4294967295.
It represents the shipping locality.

3.1.3. Order invoices

When pushing orders into finalized status, you should also send the invoice PDF file location for the specific order.

The resource is order/attachments and the available action is save.

The following keys should be sent in attachments array in order to display an invoice in the customer’s order details:
name, url, type.

An attachment has the following properties:

Key Description Constraints Example

order_id The number that uniquely identifies an order. Required. Integer value id=939393
between 1 and 4294967295.

name The name of the attachment displayed to the customer (in order Optional. String between 1 name='Invoice
history or in email) and 60 characters title'

url Attachment URL. Required. String between 1 url=”http://valid-

and 1024 characters. Valid url/invoice.pdf”
URL to document.

type The type of document attached to the order. Possible values are: Integer. Optional. Default type=1
 1 - invoice 1=”Invoice”. Only .pdf files
 3 - warranty are accepted
 4 - user manual
 8 - user guide
 10 - AWB
 11 - proforma

force_downloa Flag used in order to force attachment download restrictions. If value Integer. Optional. Default force_download=0
d is 0 and the attachment URL has not changed, the attachment will not value 0. Possible values: 0,1.
be downloaded again.

3.2. Order notification, acknowledgment and order filters

29
When a new order is placed in eMAG Marketplace for the first time, it’s status is 1 (new) and a GET request with the
order id is automatically made to an URL you provide (call-back URL). Ex: http://valid_url/path?order_id=123

In the next step, you should read the order passing the id previously mentioned and after successfully saving the order in
your database you should notify us by calling back the API using the route MARKETPLACE _URL/api-
3/order/acknowledge/[orderId]. This stops the order notification system for the mentioned order. Unless acknowledged,
we will notify the new orders for up to 48 hours.

IMPORTANT:
 Order acknowledge is the only method of marking the order status as “in progress”.
 Clients may ask for an order to be canceled, this will be done by eMAG only if the order was not acknowledged
by the seller, thus some of the orders may be read directly with status 0 (canceled).

3.3. Order status matrix

The following matrix defines the order flow in eMAG Marketplace:

  New status
1-
Actual status 2 - In progress 3 – Prepared 4 - Finalized 0 - Canceled 5 - Returned
New
Yes by ACK
1 - New No No No No No
only
2 - In progress No Yes Yes Yes Yes No
3 - Prepared No No Yes Yes Yes No
Yes in 48h
4 - Finalized No No Yes Yes in 48h max Yes in RT* + 5 days max
max
Yes in 48h Yes in 48h
0 - Canceled No Yes in 48h max Yes No
max max
5 - Returned No No No No No No
*RT = return time allowed to customers

IMPORTANT:
 We recommend setting up a periodical /order/read (cron, agent) that should identify orders that were not
acknowledged. By default on /order/read we expose the last 100 orders, but you can request up to 1000 or use
pagination. Do not forget to test the order status matrix against your internal order workflow. As a best practice
you should either acknowledge the order prior the read or re-read the order after acknowledging it; an order
can be modified by eMAG employees upon the client’s request as long as it is not acknowledged.
 You can only edit the order (add/remove products modify quantity or price) when in status 2 (in progress) or 3
(prepared).
 Once an order is finalized, you can change its status back to status 3 (prepared) or 0 (canceled) only in the first
48 hours since finalization.
 Order status “finalized” will be set automatically when issuing the first AWB for that order. See chapter Saving
AWB’s.
 The order status “returned” is set automatically when all the products from the initial invoice are marked as
returned. The change is permitted only within the maximum return timeframe allowed to the customer.

3.4. Order filters

You can read all your orders though the API, using filters. The following are available when counting orders:

30
 Key Description Constraints

id Only the order with this value. Optional. Integer value between 1

and4294967295.

createdBefore Only the orders created before the specified date. Optional. Text in YYYY-mm-dd HH:ii:ss
Can only be set if “createdAfter” is present. Maximum 1 month format.
difference.

createdAfter Only the orders created after the specified date. Can only be set if Optional. Text in YYYY-mm-dd HH:ii:ss
“createdBefore” is present. Maximum 1 month difference. format.

modifiedBefore Only the orders modified before the specified date. Can only be set if Optional. Text in YYYY-mm-dd HH:ii:ss
“modifiedAfter” is present. Maximum 1 month difference. format.

modifiedAfter Only the orders after before the specified date. Can only be set if Optional. Text in YYYY-mm-dd HH:ii:ss
“modifiedBefore” is present. Maximum 1 month difference. format.

status Only the orders with the specified status. It is a single value or a list of Optional. Integer or list.
values.

payment_mode_ id Only the orders with the specified payment method id. It is a single Optional. Integer or list.
value or a list of values.

is_complete Only the orders with the specified completion status. Optional. Order completion status.
1 – complete orders
0 – incomplete orders

type Only the orders with the specified type Optional. Default value = 3.
2 – fulfilled by eMAG
3 – fulfilled by seller

The following filters are available when reading orders:

Key Description Constraints

itemsPerPage The maximum number of orders to return. Optional. Integer value between 1
and 100.

currentPage The page offset. Optional. Integer value between 1

and 65535.

id Only the order with this value. Optional. Integer value between 1

and4294967295.

createdBefore Only the orders created before the specified date. Can only be set if Optional. Text in YYYY-mm-dd
“createdAfter” is present. Maximum 1 month difference. HH:ii:ss format.

createdAfter Only the orders created after the specified date. Optional. Text in YYYY-mm-dd
HH:ii:ss format.

modifiedBefore Only the orders modified before the specified date. Can only be set if Optional. Text in YYYY-mm-dd
“modifiedAfter” is present. Maximum 1 month difference. HH:ii:ss format.

modifiedAfter Only the orders after the specified date. Optional. Text in YYYY-mm-dd
HH:ii:ss format.

status Only the orders with the specified status. It is a single value or a list of values. Optional. Integer or list.

31
 Key Description Constraints

payment_mode_i Only the orders with the specified payment method id. It is a single value or a Optional. Integer or list.
d list of values.

is_complete Only the orders with the specified completion status. Optional. Order completion status.
1 – complete orders
0 – incomplete orders

type Only the orders with the specified type Optional. Default value = 3.
2 – fulfilled by eMAG
3 – fulfilled by seller

3.5. Updating orders

You cannot create new orders through the API, you can only read and update them. When updating an order, the seller
should send ALL the fields initially read.

IMPORTANT:
 Updating products by reducing their quantities for orders with Online Card payment method is no longer possible.
 Updating product prices is no longer available
 A canceled order can no longer be reactivated if more than 48 hours have passed since cancelation

Resource Example Context

http method: POST

order/save
order_update.txt

3.5.1. Removing products from an order

To remove a product from the order send the status=0 for the product or do not send it at all. Products can be removed
from an order only while in status 2 or 3 (in progress or prepared) for orders with payment methods different than
Online card. For returned products (the order is in status 4, finalized), please use the storno route.

IMPORTANT: Removing products for orders with Online Card payment method is no longer possible.

3.5.2. Adding products to an existing order

To add a new product to an existing order, add it to the order by sending the product id (mandatory), name, status and
sale price.

IMPORTANT: virtual products such as internal discounts can be inserted in an order, even if they were not previously
sent to eMAG. Adding these products to an order will not make them available for purchase in the eMAG Marketplace
platform.

3.5.3. Returned products and storno route

A finalized order cannot be modified, it can be fully reversed by changing the order status from finalized (4) to returned
(5) or have only some of the products reversed using a call with is_storno key true.

32
The following conditions must be met in order for a partial storno to occur:
 Order must be in status 4
 At least one product quantity was reduced

The following scenarios can be used as a guideline for returning products (partial storno) from a finalized order:

Current order status Request isError Order read

status' => 4, status' => 4, FALSE status' => 4,

'products' => 'products' => 'products' =>
array ( array ( array (
0 => 0 => 0 =>
array ( array ( array (
'id' => 1, 'id' => 1, 'id' => 1,
'product_id' => '1', 'product_id' => '1', 'product_id' => '1',
'quantity' => 2, 'quantity' => 1, 'quantity' => 1,
'sale_price' => '123.4567', 'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1, 'status' => 1,
), ), ),
1 => 1 => 1 =>
array ( array ( array (
'id' => 2, 'id' => 2, 'id' => 2,
'product_id' => '2', 'product_id' => '2', 'product_id' => '2',
'quantity' => 2, 'quantity' => 2, 'quantity' => 2,
'sale_price' => '123.4567', 'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1, 'status' => 1,
), ), ),
), ), ),
'is_storno'=true

status' => 4, status' => 4, FALSE status' => 4,

'products' => 'products' => 'products' =>
array ( array ( array (
0 => 0 => 0 =>
array ( array ( array (
'id' => 1, 'id' => 1, 'id' => 1,
'product_id' => '1', 'product_id' => '1', 'product_id' => '1',
'quantity' => 2, 'quantity' => 2, 'quantity' => 0,
'sale_price' => '123.4567', 'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1, 'status' => 1,
), ), ),
1 => 1 => ),
array ( array (
'id' => 2, 'id' => 2,
'product_id' => '2', 'product_id' => '2',
'quantity' => 2, 'quantity' => 0,
'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1,
), ),
), ),
'is_storno'=true

status' => 4, status' => 4, FALSE status' => 4,

'products' => 'products' => 'products' =>
array ( array ( array (
0 => 0 => 0 =>
array ( array ( array (
'id' => 1, 'id' => 1, 'id' => 1,
'product_id' => '1', 'product_id' => '1', 'product_id' => '1',

33
Current order status Request isError Order read

'quantity' => 2, 'quantity' => 2, 'quantity' => 0,

'sale_price' => '123.4567', 'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1, 'status' => 1,
), ), ),
1 => 1 => ),
array ( array (
'id' => 2, 'id' => 2,
'product_id' => '2', 'product_id' => '2',
'quantity' => 2, 'quantity' => 2,
'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 0,
), ),
), ),
'is_storno'=true

status' => 4, status' => 4, TRUE The request will be discarded, as you are
'products' => 'products' => trying to modify a finalized order without
array ( array ( is_storno key.
0 => 0 =>
array ( array (
'id' => 1, 'id' => 1,
'product_id' => '1', 'product_id' => '1',
'quantity' => 2, 'quantity' => 2,
'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1,
), ),
1 => 1 =>
array ( array (
'id' => 2, 'id' => 2,
'product_id' => '2', 'product_id' => '2',
'quantity' => 2, 'quantity' => 1,
'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1,
), ),
), ),

status' => 4, status' => 4, TRUE The request will be discarded, as you are
'products' => 'products' => sending is_storno key without any change
array ( array ( to an order line
0 => 0 =>
array ( array (
'id' => 1, 'id' => 1,
'product_id' => '1', 'product_id' => '1',
'quantity' => 2, 'quantity' => 2,
'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1,
), ),
1 => 1 =>
array ( array (
'id' => 2, 'id' => 2,
'product_id' => '2', 'product_id' => '2',
'quantity' => 2, 'quantity' => 2,
'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1,
), ),
), ),
'is_storno'=true

34
 Current order status Request isError Order read

status' => 3, status' => 3, TRUE The request will be discarded, as you are
'products' => 'products' => sending is_storno key for an order with a
array ( array ( status different than 4
0 => 0 =>
array ( array (
'id' => 1, 'id' => 1,
'product_id' => '1', 'product_id' => '1',
'quantity' => 2, 'quantity' => 2,
'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1,
), ),
1 => 1 =>
array ( array (
'id' => 2, 'id' => 2,
'product_id' => '2', 'product_id' => '2',
'quantity' => 2, 'quantity' => 2,
'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1,
), ),
), ),
'is_storno'=true

status' => 4, status' => 4, TRUE The request will be discarded, as you are
'products' => 'products' => trying to send a negative quantity for a
array ( array ( product
0 => 0 =>
array ( array (
'id' => 1, 'id' => 1,
'product_id' => '1', 'product_id' => '1',
'quantity' => 2, 'quantity' => 2,
'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1,
), ),
1 => 1 =>
array ( array (
'id' => 2, 'id' => 2,
'product_id' => '2', 'product_id' => '2',
'quantity' => 2, 'quantity' => 2,
'sale_price' => '123.4567', 'sale_price' => '123.4567',
'status' => 1, 'status' => 1,
), ),
), 2 =>
array (
'id' => 2,
'product_id' => '2',
'quantity' => -1,
'sale_price' => '123.4567',
'status' => 1,
),
),
'is_storno'=true

4. Shipping orders
For electronic deliveries and downloadable goods, please skip this section. Shipping an eMAG Marketplace order
requires the seller to issue an AWB using eMAG Marketplace API.

35
The resource is AWB and the available actions are read and save

4.1. Saving AWB

To save an AWB just call the API with the following parameters:

Key Description Constraints

order_id Identifies the order Required. Integer value between 1

and 4294967295.
Must be a valid order in the eMAG database,
and must be owned by the seller.

rma_id Identifies the return request Optional. Integer value between 1

and 4294967295.
Must be a valid return request in the eMAG
database, and must be owned by the seller.

sender *Array explained below  

receiver *Array explained below  

locker_id The pickup point id. Should be filled in with the pickup point id Optional. String value between 3 and 255
received on the order. If filled in, the courier will deliver the parcel characters
in the designated locker.

is_oversize If set to 1, marks the delivery as containing oversized products Required. Value can only be 0 or 1.

insured_value The insured value Optional. Double value between 0 and

999999999

weight The weight of delivery Optional. Double value between 0 and 99999

envelope_number Number of envelopes to be delivered Required. Integer value between 0 and 9999. If
parcel_number is 0, this parameter cannot be 0

parcel_number Number of parcels to be delivered Required. Integer value between 0 and 999. If
envelope_number is 0, this parameter cannot
be 0

observation Observation text Optional. String value between 0 and 255

cod Cash on delivery Required. Double value between 0 and

999999999

courier_account_i Unique identifier for seller’s courier account. If not provided, a Optional. Integer.
d default account will be used.

pickup_and_return If set to 1, sender expects something in return to this expedition Optional. Value can only be 0 or 1.
(documents, buy-back products, etc).

saturday_delivery If set to 1, sender requests the package to be delivered on Optional. Value can only be 0 or 1.
Saturday.

sameday_delivery If set to 1, sender requests the package to be delivered the same Optional. Value can only be 0 or 1.
day.

An AWB S/R (sender/receiver) has the following properties:

36
 Key Description Constraints

name S/R's name Required. String value between 3 and 255

contact Receiver's contact person name Required. String value between 1 and 255

phone1 S/R first phone number Required. String value between 8 and 11 digits (only '+' character is allowed at
the beginning of the string)

phone2 S/R second phone number Optional. String value between 8 and 11 digits (only '+' character is allowed at the
beginning of the string)

legal_entity If Receiver is legal entity (applicable only LEGAL_ENTITY_NO = 0

to receiver) LEGAL_ENTITY_YES = 1

locality_id S/R's locality_id Required. Integer value between 1 and 4294967295.

Must be a valid locality in the eMAG database.

street S/R's street Required. String value between 3 and 255

zipcode S/R's zipcode Optional. String value between 1 and 255

IMPORTANT:

 For orders with “pickup” as a delivery method if you do not change the locker id that is already included in the
“shipping_street” field the AWB will be issued as a locker delivery using the proper courier account regardless of the
actual courier account you specified when issuing the AWB.

4.2. Reading AWB

The following filters are available when reading AWBs:

Key Description Constraints

emag_id The eMAG internal barcode id Integer value between 1 and 4294967295.

Must be a valid AWB in eMAG database.

reservation_id The eMAG internal AWB reservation id Integer value between 1 and 4294967295.
Must be a valid AWB in eMAG database.

An AWB has the following properties:

AWB – read

Key – level 1 Key – level 2 Description Constraints Example

emag_id   The eMAG internal AWB id Integer. emag_id=243409

order_id   The id of the order on which the AWB was Integer. order_id=243409
issued

rma_id   The id of the return request on which the Integer. rma_id=243409

AWB was issued

weight   The weight of delivery Integer. weight=1

37
AWB – read

Key – level 1 Key – level 2 Description Constraints Example

awb_type The type of delivery. Possible values: Integer. awb_type=1

1 – delivery to customer
2 – pickup from customer

awb The AWB List of arrays.

emag_id Integer emag_id=243409

The eMAG internal AWB barcode id

awb_number The AWB number String awb_number =

“2EMG00011012”

awb_barcode The AWB barcode String awb_barcode =

“2EMG00011012001”

status   The status of the delivery List of arrays.  

code The code status of the delivery String. code=”DLV”

name The name of the status of the delivery String. name=”Delivered”

description The description of the status of the delivery String. description=”AWB

delivered”

 courier   The courier used for issuing the AWB List of arrays.  

courier_account_id The eMAG internal courier account id used Integer. courier_account_id=5186

for issuing the AWB

courier_name The eMAG internal courier name used for String. courier_name="SAMEDAY"
issuing the AWB

38
 4.3. Reading AWB PDF files

To download an AWB PDF file call the MARKETPLACE_API_URL/awb URL as in the example below

<html>
Running...<br>
<?
$username = 'user';
$password = 'pass';
$hash = base64_encode($username . ':' . $password);
$headers = array(
'Authorization: Basic ' . $hash
);
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL,'https://marketplace.emag.ro/awb/read_pdf?emag_id=9755945&awb_format=A4';
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
curl_setopt($ch, CURLOPT_FOLLOWLOCATION, 1);
curl_setopt($ch, CURLOPT_HEADER, 0);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
$result = curl_exec($ch);
echo $result . "\n";
?>
</html>

Optional: You can set the paper format on PDF download link by using the parameter "awb_format=A4" in the link. The
possible values are A4, A5, A6.

The following method will be released in the near future (H2 2019)

To download an AWB just call the API with the following parameters:

Key Description Constraints

emag_id The AWB's eMAG id. Integer value between 1 and 4294967295.

Must be a valid AWB in eMAG database.

awb_forma The paper format on PDF download  The possible values are A4, A5, A6 and ZPL
t

4.4. Reading AWB ZPL type

To read an AWB in ZPL type call the MARKETPLACE_API_URL/awb URL as in the example below

<html>
Running...<br>
<?
$username = 'user';
$password = 'pass';
$hash = base64_encode($username . ':' . $password);
$headers = array(
'Authorization: Basic ' . $hash

39
 );
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL,'https://marketplace.emag.ro/awb/read_zpl?emag_id=9755945';
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
curl_setopt($ch, CURLOPT_FOLLOWLOCATION, 1);
curl_setopt($ch, CURLOPT_HEADER, 0);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
$result = curl_exec($ch);
echo $result . "\n";
?>
</html>

Using this request will return a base64 encoded content of the ZPL format as in the example below

Resource Example Context

awb/read_zp
http method: POST
l read_zpl response
example.txt

4.5. Counting Localities

In order to issue an AWB you need to submit the correct locality id. You can also use the id from the order.

The resource is locality and the available actions are read and count.

The following filters are available when counting localities:

Key Description Constraints

emag_id The locality with this id Integer

name All localities with this name String of length between 0 and 60

modified All localities modified after this date Date with the 'Y-m-d H:i:s' format

4.6. Reading Localities

The following filters are available when reading localities:

Key Description Constraints

emag_id The locality with this id Integer

name All localities with this name String of length between 0 and 60

modified All localities modified after this date Date with the 'Y-m-d H:i:s' format

40
 Key Description Constraints

itemsPerPage The maximum number of localities to return. Optional. Integer value between 1 and 100.

currentPage The page offset. Optional. Integer value between 1 and 65535.

A locality has the following properties:

Key Description Constraints

emag_id The id of the locality Integer

name The name of the locality String of length between 0 and 60

region([1-4]+) Region name String of length between 0 and 60

region([1-4]+)_latin Region name latin version String of length between 0 and 60

geoid Geographic id of the location Integer

modified Last modification date Date with the 'Y-m-d H:i:s' format

4.7. Reading courier accounts

In order to issue an AWB you need to submit the correct courier account id.

Key Description Constraints

account_id The id of the Integer

account

account_display_name The name of the String of length between 0 and 60

account

courier_account_type The type of the Integer. Possible values: 1 - RMA; 2 - Order; 3 - RMA & Order; 4 - Non Marketplace
account

courier_name The name of the String of length between 0 and 60

courier

courier_account_properties The courier account Array. Possible values: 1 – Regular; 4 – Locker delivery
properties

created The account Date with the 'Y-m-d H:i:s' format

creation date

status Account status Integer. Possible values: 1 - Active; 0 - Inactive

5. Processing return requests

A return request consists of customer details, products and reason for returning products. Each return request always
has a status attached. The available statuses are:
1 - incomplete
2 - new

41
 3 - acknowledged
4 - refused
5 - canceled
6 - received
7 - finalized
The resource is RMA and the available actions are read, save.

Return requests fields

The message structure for both read and save actions is detailed below:
 
RMA – read and save/update

Key – level 1 Key – level 2 Description Constraints Example

emag_id   Return request eMAG system ID Required.  

Type: bigint

 id   Seller internal return request ID Type: bigint  

 order_id   The id of the order in which the product Required.  

to be returned was included Type: bigint

type A flag indicating if the return request Optional. type=3

contains products fulfilled by eMAG or Type: Integer.
by seller. Possible values:
2 – fulfilled by eMAG
3 – fulfilled by seller

 invoice_number   Invoice of the order in which the Optional.  

product to be returned was included Type: varchar
Default value: NULL

 customer_name   Customer name Required.  

Type: varchar

 customer_company   Customer company info Optional.  

Type: varchar
Default value NULL

 customer_phone   Customer phone no. Required.  

Type: varchar

 products   Product to be returned info  Array  

id eMAG internal return product line id. Required. Integer id=123

Any update on return product lines value between 1
must use this id. and 9999999.

   product_emag_id Product to be returned eMAG ID    

   product_id Product to be returned seller internal ID Required.  

Type: int

   product_name Product name Required.  

Type: varchar

42
RMA – read and save/update

Key – level 1 Key – level 2 Description Constraints Example

   quantity Product quantity Required  

Type: int

   diagnostic Diagnostic after product analysis Optional.  

Type: int
Default value NULL

   reject_reason Reason of return rejection Optional.  

Type: int
Default value NULL

   refund_value Refund value Optional.  

Type: varchar

awbs Issued AWBs List of arrays.

reservation_id eMAG internal AWB reservation id. Use Optional. reservation_

this id to read an AWB Type: int id= 4528511

 pickup_country     Required.
Type: Varchar

 pickup_suburb     Required.  
Type: Varchar

 pickup_city     Required.  
Type: Varchar

 pickup_address     Required.  
Type: Varchar

 pickup_address_id   Id of address already saved on the Optional.  

customers' account Type: Int
Default value: NULL 

 pickup_zipcode     Optional.  
Type: Varchar
Default value: NULL

 pickup_date   Returned product pickup date (in case Optional.  

of vendor pickup from customer) Type: datetime
Default value NULL

pickup_locality_id   The internal eMAG ID of the pickup Required.  

address city/locality Type: int

pickup_method   The product pickup method selected by Required.  

the customer when inserting the return Type: int
request. Possible values:
1 - eMAG courier
2 - Seller’s own courier
3 - Sent by client

 return_reason   It holds the return reason selected by Required.  

the customer. Possible values: Type: Int
1 - I recorded the order by mistake

43
RMA – read and save/update

Key – level 1 Key – level 2 Description Constraints Example

2 - I received my order with delays

3 - I found a better price elsewhere
4 - I received another product than
ordered
5 - I was recommended a wrong
product
6 - I received the product with no
parts / accessories
7 - I'm not satisfied with how the
product works
8 - I have received a defective product
9 - The product was damaged during
shipping
10 - The product does not correspond
with the site presentation
11 - I changed my mind, I do not need
the product
12 - The size selected is small
13 - The size selected is large
14 - I don't like how it fits
15 - Product color is different from site
presentation
16 - Product material is different from
what I expected
17 - The product has defective pixels
100 - Unspecified

 return_type   It holds the return type selected by the Required.  

customer. Possible values: Type: Int
1 - Replacement with same product
2 - Replacement with a different
product
3 - Refund
4 - Cancel payment contract for this
product
5 - Voucher

return_address_id   It will hold the id of the return address Optional.  

selected by the vendor in RMA UI Type: Int
Default value: id of
the address set as
default in vendor
profile address
page.

return_tax_value   Shipping tax for refused returned Optional.   

products (VAT included) Type: Float
The currency used will be the platforms' Default value: NULL
default

customer_account_iban     Type: Varchar  

Default value: NULL

customer_account_bank     Type: Varchar  

Default value: NULL

44
 RMA – read and save/update

Key – level 1 Key – level 2 Description Constraints Example

customer_account_beneficiary     Type: Varchar  

Default value: NULL

replacement_product_emag_id   The eMAG ID of the replacement Type: Int  

product Default value: NULL

replacement_product_id   The seller internal ID of the Type: Int  

replacement product Default value: NULL

replacement_product_name     Type: Varchar  

Default value: NULL

replacement_product_quantity     Type: Int  

Default value: NULL

observations   Free text notes field Optional.  

Type: text
Default value: NULL

 date   RMA request insertion date Required.  

Type: datetime

request_status   RMA request status. Possible values: Optional.  

1 - Incomplete Type: Int
2 - New  
3 - Approved
4 - Refused
5 - Canceled
6 - Received
7 - Finalized

5.1. Return requests filters

When reading return requests the following filters are available:

Key Description Constraints

id Seller internal return request ID  

emag_id eMAG return request ID  

order_id Order on which the product to be returned was included  

product_id Seller internal returned product ID  

product_emag_i eMAG returned product ID  

d

requests_status Return request status ID  

date Return request insertion date  

45
 5.2. Status change permissions

The following matrix defines the return request processing flow in eMAG Marketplace:

  New status
Actual status 2 - New 3 - Acknowledged 4 - Rejected 5 - Canceled 6 - Received 7 - Finalized
2 - New Yes Yes No Yes No No
3 - Acknowledged No Yes No Yes Yes No
4 - Rejected No No Yes No No No
5 - Canceled No No No Yes No No
6 - Received No No Yes No Yes Yes
7 - Finalized No No No No No Yes
*Some of the statuses were left out by design; these should not be used in any seller implementation

5.3. Return request deliveries

There are two types of possible deliveries for the return requests:

 pick-up requests - courier picks up the returned product(s) from the customer and delivers them to the seller
 regular deliveries - courier delivers the returned/replaced product back to the customer

 The delivery requests will be generated using the AWB save resource.

5.4. Examples requests and responses

Resource Example Context

http method: POST

RMA/read
reading_rma.txt Seller has return requests

http method: POST

RMA/read
reading_rma_noreq Seller does not have return requests
uests.txt

http method: POST

RMA/save
saving_rma.txt

46