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Assignment 3 - Part 1

The document provides instructions for a student to update their LinkedIn profile by including their generic business skills, current professional skills, and skill levels based on the SFIA framework. The student then selects a relevant job advertisement and copies it into the document. Finally, the student performs a job analysis comparing the skills required by the job with their own skills. They identify any gaps and provide plans to address the gaps or examples of how they meet or exceed the skill levels. The selected job is for an IT Service Desk Analyst role and the analysis includes tables comparing generic skills and professional skills based on SFIA levels.

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chanpreet
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2K views

Assignment 3 - Part 1

The document provides instructions for a student to update their LinkedIn profile by including their generic business skills, current professional skills, and skill levels based on the SFIA framework. The student then selects a relevant job advertisement and copies it into the document. Finally, the student performs a job analysis comparing the skills required by the job with their own skills. They identify any gaps and provide plans to address the gaps or examples of how they meet or exceed the skill levels. The selected job is for an IT Service Desk Analyst role and the analysis includes tables comparing generic skills and professional skills based on SFIA levels.

Uploaded by

chanpreet
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Section 1- Update LinkedIn Summary

Student Instructions: Update the ‘Summary’ section of your LinkedIn profile by listing your generic
business skills and current professional skills, and the level of responsibility as defined by the SFIA
framework. Your claims towards skills should be supported through description of previous work,
life experience or other references relevant to claims. ‘Copy’ and ‘Paste’ your updated LinkedIn
Summary in the table below:

LinkedIn Summary

I have completed my master in information technology from Charles Sturt University in 2019. I am doing my
professional year course to improve my IT skills. This is my first week of internship in which I am working as
an IT help desk and it is going very interesting, am getting new chances every day to learn something. With a
comprehensive knowledge of computer, programming, system analysis and project management developed
through studies and academic projects. With the ability to adapt quickly to new technologies and solve
technical problems efficiently. While working I gained skills of effective communication, sense of urgency,
leadership, and problem-solving.
Highlighted are the Core Competencies at SFIA Level 3:
• AUTONOMY:
Works under general direction. Uses discretion in identifying and responding to complex issues and
assignments. Usually receives specific instructions and has work reviewed at frequent milestones. Determines
when issues should be escalated to a higher level.
• INFLUENCE:
Interacts with and influences colleagues. Has working-level contact with customers, suppliers and partners.
May supervise others or make decisions which impact on the work assigned to individuals or phases of
projects.
• COMPLEXITY:
Performs a range of work, sometimes complex and non-routine, in a variety of environments. Applies
methodical approach to issue definition and resolution.
• BUSINESS SKILLS:
Demonstrates an analytical and systematic approach to issue resolution. Takes the initiative in identifying and
negotiating appropriate personal development opportunities. Demonstrates effective communication skills.
Contributes fully to the work of teams. Plans, schedules and monitors own work (and that of others where
applicable) competently within limited deadlines and according to relevant legislation, standards and
procedures. Appreciates the wider business context, and how own role relates to other roles. 

Module 3 Assignment 3 Template| Ver 3.1|Dec 2019


Section 2- Job Advertisement
Student Instructions: You should find a job advertisement you are interested in and which you
believe your skill set is suited. The advertisement should be copied directly and entirely from an
open source such as SEEK.COM, INDEED.COM, or JORA etc. and not be more than three months
old. ‘Copy’ and ‘Paste’ your selected job advertisement in the table below:

Selected Job Advertisement


Your role as IT Service Desk Analyst will be responsible for resolving IT related issues, faced by employees in both
our stores and corporate head office. Supporting both David Jones and the Country Road Group, you will work in a
collaborative team to provide fast and effective services to a range of stakeholders, ensuring that our business can
operate at an optimal level. If you are a University student and/or recent graduate, or someone with experience in a
similar role, we want to hear from you!

 Note: We have both weekend casual roles and Permanent Full-Time opportunities available.

What does the role involve?

 Deliver high quality and responsive customer service to all IT users


 Problem solving technical issues and escalating issues when necessary
 Open and close cases and document updates to case notes
 Collaborate with your team and provide insights into opportunities for process improvement
 Provide support on relevant projects when necessary

The Ideal Candidate will have:

 Demonstrated experience in a role involving customer service


 Excellent communication skills, both verbal and written
 Strong understanding of Microsoft Office
 Experience within Retail environment beneficial, but not essential
 Current student and/or recent graduate of a relevant degree beneficial, but not essential

Why work for us?

 A competitive remuneration package, including an annual bonus incentive


 Generous employee discounts across David Jones and Country Road Group
 An additional day of leave for your birthday
 Access to or Employee Assistance Program for all employees
 The opportunity to support community partnerships through our Corporate Social Responsibility program
 Be a member of a company committed to sustainable practices
 Ongoing training and development to pursue individual ambitions

Want to know a bit more about us?

David Jones and the Country Road Group is Australasia’s largest department store and fashion retail group
comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Part of
Woolworths Holding (SA) our values include being Customer Obsessed, Collaborative, Inspirational, Responsible
and Dedicated to Quality.

Module 3 Assignment 3 Template| Ver 3.1|Dec 2019


Country Road Group is an equal opportunity employer committed to providing a working environment that embraces
and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at
time of application to assist you through the recruitment process.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces
and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at
time of application to assist you through the recruitment process.

Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are
interested. Please note introductions via agency will not be accepted.

6 days ago

Module 3 Assignment 3 Template| Ver 3.1|Dec 2019


Section 3- Job Analysis
Student Instructions: In this SFIA assessment ‘Job analysis table’ below, you need to show all the
artefacts/fields required for your selected job. These need to include the following:

 The task is broken out into two tables: (1) Generic Skills (2) Professional Skills
 Determine the job advertisement’s SFIA skill level in in Column 2
 Identify your self-assessed SFIA skill level in Column 3
 Analyse your skills gap in Column 4 (below, meets, or exceeds)
 Address the skills gap with a plan to meet the gap or demonstrate how you meet or exceed
the skill level in Column 5
 Generic Skills are provided for you, however In Table 2’s Column 1 you must include the SFIA
four letter skill codes as supported in the job advertisement

SFIA Generic Skills


SFIA Generic Job My Self- Your Analysis of How do you plan to meet the
Skills (at least 5) Vacancy assessed the Gap: Below, skills gap OR give an example of
SFIA Level SFIA Level Meets, or Exceeds meeting/exceeding the skill level?
Autonomy 4 3 below I will be working to my learning
skills to meet the gap

Influence 4 4 Meet N/A


Complexity 4 3 Below I will try to work on more projects
and understand the projects
achieved

Knowledge 4 4 Meet N/A


Business Skills 4 3 Below I will be working under my seniors
and while working under their
guidance I will be able to achieve
my goals

SFIA Professional Skills


SFIA Professional Job My Self- Your Analysis of How do you plan to meet the skills
Skills (at least 5) Vacancy assessed the Gap: Below, gap OR give an example of
SFIA Level SFIA Level Meets, or Exceeds meeting/exceeding the skill level?

Data Visualisation 5 4 BELOW I will be working with my heads


and manager to understand the
company process to understand
data and visualise it better.
Demand 5 5 MEET N/A
Management

Module 3 Assignment 3 Template| Ver 3.1|Dec 2019


Business Process 5 4 BELOW As a new entry, I have to
Management understand the company
procedure and learn about the
progress and structure of company.

Financial 4 4 MEET N/A


Statement
Strategic Planning 4 4 MEET N/A

Module 3 Assignment 3 Template| Ver 3.1|Dec 2019

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