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What'S New in Iknow?: Quick Start Guide For Iknow

The document provides instructions for navigating and using features of the iKNow software. It discusses the following: 1) The eight main tabs on the iKNow home screen including iKNow Home, Search, What's New, My Profile, iTool, Reports, Parts Orders, and Repair Advocate. 2) How to filter articles on the What's New tab by category and major system. 3) Steps to set up event notifications by adding contact information and selecting notification types. 4) Instructions for requesting technical assistance on a Repair Advocate vehicle case from within iKNow.

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Dominick Talarico
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76 views7 pages

What'S New in Iknow?: Quick Start Guide For Iknow

The document provides instructions for navigating and using features of the iKNow software. It discusses the following: 1) The eight main tabs on the iKNow home screen including iKNow Home, Search, What's New, My Profile, iTool, Reports, Parts Orders, and Repair Advocate. 2) How to filter articles on the What's New tab by category and major system. 3) Steps to set up event notifications by adding contact information and selecting notification types. 4) Instructions for requesting technical assistance on a Repair Advocate vehicle case from within iKNow.

Uploaded by

Dominick Talarico
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Quick Start Guide

for iKNow
What’s New in iKNow?

Navigating to iKNow
1. From the ISIS home page select the
iKNow Home menu option.

iKNow Tabs
There are now eight tabs on the iKNow
Home screen:

1. iKNow Home – Displays Key Metrics, 1 3 5 7


News and your Case listings
2. iKNow Search – Allows you to search
the iKNow knowledgebase 2 4 6 8
3. What’s New – Lists the latest articles
added to the iKNow knowledgebase
4. My Profile – Allows you to maintain
contact information and set up
notifications
5. iTool – Used to borrow special tools;
under construction
6. Reports – Used by Service Manager to
generate reports
7. Parts Orders – Used by parts
personnel to manage critical parts or-
ders
8. Repair Advocate – Used by dealership
personnel to manage repairs on
vehicles in the Repair Advocate
program

2011 Navistar, Inc. 1


TMT-XXX
Quick Start Guide
for iKNow
What’s New in iKNow?

Filtering Articles on the


What’s New Tab
The Filters section allows you to filter on
article categories.

1. Click on the category to limit listings to


articles in that category.

Articles can be further limited by Major Sys-


tem within the category.

2. Click on the plus sign in front of the 2


category to display related Major
Systems. 3
3. Click on the Major System to limit list-
ings to articles related to that system
within the category.

2011 Navistar, Inc. 2


TMT-XXX
Quick Start Guide
for iKNow
What’s New in iKNow?

Setting up Event
Notifications
To be notified when an action occurs, you
must:
1. Set up your contact information (email
address or cell phone number) in the
Contact Info section
2. Select actions that you want to be no-
tified about in the Notification Events 1
for Cases Assigned to Me section (or
Dealer-wide Notification Events sec-
tion)
2

To set up your contact information:

1. Click on the Add New Email button (for


email or cell phone number)

2011 Navistar, Inc. 3


TMT-XXX
Quick Start Guide
for iKNow
What’s New in iKNow?

Setting up Event
Notifications (cont)
2. Enter your email address or cell phone
number in the Address field
3. Select Email Address or SMS Text
Message (cell phone) from the Type
drop-down list
4. Click the Add This Email button

2 3

To add a notification:

1. Click the Add Notification button in the


Notification Events for Cases Assigned
to Me section (or the Dealer-Wide
Notification events section)

2011 Navistar, Inc. 4


TMT-XXX
Quick Start Guide
for iKNow
What’s New in iKNow?

Setting up Event
Notifications (cont)
To add a notification:

2. Select the Action you want to know


about from the Action drop-down list
3. Select the Address to associate this
notification with from the Address drop
-down list

2
3

4. Click the Add Notification button

2011 Navistar, Inc. 5


TMT-XXX
Quick Start Guide
for iKNow
What’s New in iKNow?

Requesting Tech Services


Assistance for a Repair
Advocate Vehicle
You can access your cases for vehicles in
the Repair Advocate program from the
iKNow Home tab or the Repair Advocate
tab.
1. Double-click on the case to open it

2. Click the Req Tech Assistance button 2


at the top of the case file

1 2

2011 Navistar, Inc. 6


TMT-XXX
Quick Start Guide
for iKNow
What’s New in iKNow?

Requesting Tech Services


Assistance for a Repair Advocate
Vehicle (cont)
3. Complete the Case Submission form.

2011 Navistar, Inc. 7


TMT-XXX

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